can check error messages in the message center. Make sure that prompt message (notification) is enabled.
Others
Basic settings
Battery Status : Shows the status of the battery.
Indicator lights : Turns on/off the indicator when the feeder is connected to the Wi-Fi network.
Reboot feeder : Reboots the feeder manually.
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Advanced settings
Click to access the advanced settings page.
Device information: Check feeder information. Please make sure that the time zone of the feeder is correct. It should be same as the mobile phone's time zone when adding the feeder. If it is incorrect, the feeder may feed at incorrect times, so please remove the feeder and add it again.
Offline Notification: When the feeder is offline, a notification will sent to your mobile phone.
Share Device: If you want to add the feeder to another mobile phone, register a new account on the new mobile phone, then share the device with the new account. Please make sure that both 2 accounts are in the same country or area when registering them.
Add to home screen: Add this feeder to home screen to enter the feeder’s control page easily.
Remove Device: There are 2 options that will both remove the device from the App but not delete the settings in the feeder. You could re-configure the feeder's Wi-Fi network using these 2 options. If you wish to remove all the settings in the feeder, please long press the Wi-Fi
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button on the feeder until you hear a beep.
FAQ
Q: Why the motor runs reversely?
A: When the food gets stuck, the motor will run reversely to solve the food stuck problem.
Q: Why did the feeder fail to connect to my Wi-Fi network?
A: Please check the important notice on Page 6 for help. You can try to add the feeder via AP mode instead of normal mode and auto scan mode.
Q: Why is the feeding recording only played once or never when I set the recording multiple times?
A: Please press and hold the record button to record your voice first. If the feeder is working on battery supply only, the recording will be played only once before feeding.
Q: Why does the feeder feed at the wrong time?
A: Please check that the time zone of the feeder is correct. You can find help about time zone information on page 16.
Q: Why does it always prompt that food is blocking at the feeding tray
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when it is not actually the case?
A : Once food falls into the tray, the feeder will wait for 10 minutes for the pet to eat the food. If the pet does not come to eat during this time, the feeder will send a message that food is blocking the feeding tray. If the pet ate the food after 10 minutes, you will still receive the message. It is also possible that food is stuck in the food slot. If that is the case, clean the food slot.
Q: Why is the indicator LED still flashing after I disabled?
A: When it is feeding, the indicator LED cannot be disabled.
Q: Why the indicator LED is always off?
A: There are 2 reasons. The indicator LED will be turned off when the feeder is only powered by battery. The indicator LED could also be disabled manually in settings.
Q: Why my feeder could not connect to Internet when it is only powered by battery.
A: When there is battery supply only, the feeder's Wi-Fi connection will be disconnected. All the operations on the App will be unavailable.
Reset
To restore the feeder to factory default setting, please connect the feeder to external power supply. Then long press the Wi-Fi settings button for 3 seconds until you hear a beep.
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