Push Priorities. Avaya 4600

The Push Feature

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Audio Messages (RTP) can be pushed. Pushed audio messages can drive the telephone off-hook, if necessary and play the pushed message through the telephone’s Speaker. If the audio push has barge-in priority, the audio message is presented to the user, even if the user is on a call. In this latter case, the far-end is automatically placed on Hold and does not hear the pushed audio message.

A given push can include any or all of the three content forms, but can have only one priority.

You can optionally accompany each push with notification tones to draw the user’s attention to the phone and to the pushed content.

Push Priorities

Barge-in pushes, as the name implies, are meant for information important to get to the user. An example of a barge-in push might be an audio message alerting users that the building is closing because of inclement weather. You can accompany that message with a Web page detailing weather conditions. There are very few circumstances that can prevent barge-in pushes from being presented to the user. Of course, network conditions can prevent actual delivery of the pushed content.

Use normal pushes for less-essential or less time-critical information. An example might be

“Mary has birthday cake in her office.” A normal push might or might not be presented to the user. For example, a normal audio push is not presented to a user already on a call. Or, a normal text message would not display until a higher priority message completes.

For More Information on Push

The specifications and interactions of pushed content are beyond the scope of this document.

The 4600 Series IP Telephones Application Programmer Interface (API) Guide provides detailed information about developing Push content and administering the Push feature. Find the API on the Avaya support Web site, http://www.avaya.com/support . Further information, including sample applications, is also available in a Software Developer Toolkit on the Avaya support Web site.

For more detailed assistance in developing applications, also visit the Solutions Directory on

Avaya’s Developer Connect Web page ( www.devconnectprogram.com

) and follow the Find a

Solution link. The Directory has a list of companies you can work with to develop applications.

The Solutions Directory lists all current Developer Connection Program Members, with whom you can work to develop applications, and their innovative solutions. The members in this directory have all been approved in the program and are compliance-tested to assure customer satisfaction.

146 4600 Series IP Telephone Release 2.2 LAN Administrator Guide