Solving Problems. Dell 100N

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Solving Problems. Dell 100N | Manualzz

S E C T I O N 2

S o l v i n g P r o b l e m s

Finding Solutions

Accessing Help

Power Problems

Error Messages

Video and Display Problems

Sound and Speaker Problems

Printer Problems

Modem and Internet Connection Problems

Scanner Problems

PC Card Problems

Touch Pad or Mouse Problems

External Keyboard Problems

Unexpected Characters

Drive Problems

General Program Problems

E-Mail Problems

If Your Computer Gets Wet

If You Drop or Damage Your Computer

Resolving Other Technical Problems

Reinstalling Drivers and Utilities

Resolving Software and Hardware Incompatibilities

Using System Restore

Reinstalling Windows

®

XP

Enabling Hibernate Mode

HINT: If you have a problem with an external device, see the device documentation or contact the manufacturer.

Finding Solutions

Sometimes it’s difficult to figure out where to go for answers. Use this chart to quickly find the answers to your questions.

See page 26.

Press the power button to resume from standby mode.

See the

Tell Me How help file for more information on standby mode.

Get technical assistance from

Dell. See page 70.

®

See page 39.

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S o l v i n g Pr o b l e m s

See page 38.

See page 29.

See page 31.

See page 31.

See page 32.

See page 34.

See page 35.

See page 35.

See page 36.

See page 36.

See page 39.

See page 38.

See page 39.

See page 39.

S o l v i n g Pr o b l e m s

25

HINT: See the Tell Me

How help file for information on standby mode. To access the help

file, see page 26.

Accessing Help

T O ACCESS THE Tell Me How HELP FILE

Microsoft

®

Windows

®

XP

1

2

Click the Start button and then click Help and Support.

Click User and system guides and then click User’s guides.

3

Click Tell Me How.

T O ACCESS H ELP IN W INDOWS ® X P

1

2

Click the Start button and then click Help and Support.

Type a word or phrase that describes your problem and then click the arrow icon.

3

Click the topic that describes your problem and then click Display.

4

Follow the instructions shown on the screen.

Power Problems

C HECK THE POWER LIGHT — When the power light is lit or blinking orange, the battery charge is low or depleted. Charge the battery.

If the power light is off, the computer is turned off or the battery is too hot to charge. Turn off the computer, disconnect the AC adapter, and then let the computer and battery cool before attempting to charge the battery.

C HARGE THE BATTER Y — The battery charge may be depleted.

1

Reinstall the battery.

2

3

Use the AC adapter to connect the computer to an electrical outlet.

Turn on the computer.

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S o l v i n g Pr o b l e m s

CHECK THE BATTER Y STATUS LIGHT — If the battery status light flashes orange or is a steady orange the battery charge is low or depleted. Connect the computer to an electrical outlet.

If the battery status light flashes green and orange, the battery is too hot to

charge. Turn off the computer (see page 20), disconnect the computer from the

electrical outlet, and then let the battery and computer cool to room temperature.

If the battery status light rapidly flashes orange, the battery may be defective.

Contact Dell (see page 70).

T EST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

C HECK THE A C ADAPTER — Check the AC adapter cable connections. If the AC adapter has a light, ensure that the light is on.

C ONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET —

Bypass power protection devices, power strips, and the extension cable to verify that the computer turns on.

E LIMINATE POSSIBLE INTER FERENCE — Turn off nearby fans, fluorescent lights, halogen lamps, or other appliances.

A DJUST THE P OWER P ROPERTIES — See the Tell Me How help file or search for the keyword standby in the Help and Support Center. To access help, see

page 26.

R ESEAT THE MEMOR Y MODULES — If the computer power light turns on

but the display remains blank, reseat the memory modules (see page 52).

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Error Messages

If the message is not listed, see the documentation for the operating system or the application program that was running at the time the message appeared.

A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING

CHARACTERS : \ / : * ? “ < > | — Do not use these characters in filenames.

I NSERT BOOTABLE MEDIA — The operating system is trying to boot to a nonbootable CD. Insert a bootable CD.

N OT ENOUGH MEMOR Y OR RESOURCES . C LOSE SOME PROGRAMS AND

TR Y AGAIN — You have too many programs open. Close all windows and open the program that you want to use.

O PERATING SYSTEM NOT FOUND

— Contact Dell (see page 70).

A REQUIRED . D L L FILE WAS NOT FOUND — The program that you are trying to open is missing an essential file. Remove and then reinstall the program.

1

2

Click the Start button.

Click Control Panel.

3

4

Click Add or Remove Programs.

Select the program you want to remove.

5

6

Click the Change or Remove Program icon.

See the program documentation for installation instructions.

X : \ IS NOT ACCESSIBLE . T HE DEVICE IS NOT READY — Insert a disk into the drive and try again.

Video and Display Problems

If the display is blank

C HECK THE has power.

LIGHT — When the light is blinking, the computer

• If the light is blinking, the computer is in standby mode—press the power button to exit standby mode.

• If the light is off, press the power button.

• If the light is on, your power management settings may have caused the display to turn off. Try pressing any key or move the cursor to exit standby mode.

C HECK THE BATTER Y — If you are using a battery to power your computer, the battery charge may be depleted. Connect the computer to an electrical outlet using the AC adapter, and turn on the computer.

T EST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

C HECK THE A C ADAPTER — Check the AC adapter cable connections. If the AC adapter has a light, ensure that it is on.

C ONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET —

Bypass power protection devices, power strips, and the extension cable to verify

that the computer turns on. To access the help file, see page 26.

A

DJUST THE

P

OWER

P

ROPERTIES

— See the Tell Me How help file or search for the keyword standby in the Help and Support Center. To access help, see

page 26.

S WITCH THE VIDEO IMAGE — If your computer is attached to an external monitor, press to switch the video image to the display.

HINT: If you are using a program that requires a higher resolution than your computer supports,

Dell recommends that you attach an external monitor to your computer.

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S o l v i n g Pr o b l e m s

If the display is difficult to read

A DJUST THE BRIGHTNESS — See the Tell Me How help file for instructions

on adjusting the brightness. To access the help file, see page 26.

M OVE THE SUBWOOFER AWAY FROM THE COMPUTER OR MONITOR —

If your external speaker system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the computer or external monitor.

E LIMINATE POSSIBLE INTER FERENCE — Turn off nearby fans, fluorescent lights, halogen lamps, or other appliances.

R OTATE THE COMPUTER TO FACE A DIFFERENT DIRECTION —

Eliminate sunlight glare, which can cause poor picture quality.

A DJUST THE W INDOWS DISPLAY SETTINGS

1

Click the Start button and then click Control Panel.

2

3

Click Appearance and Themes.

Click the area you want to change or click the Display icon.

4

Try different settings for Color quality and Screen resolution.

S EE " E RROR M ESSAGES

" — If an error message appears, see page 28.

If only part of the display is readable

C ONNECT AN EXTERNAL MONITOR

1

2

Turn off your computer and connect an external monitor to the computer.

Turn on the computer and the monitor and adjust the monitor brightness and contrast controls.

If the external monitor works, the computer display or video controller may be

defective. Contact Dell (see page 70).

Sound and Speaker Problems

If you have a problem with integrated speakers

A DJUST THE W INDOWS® VOLUME CONTROL — Double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. Adjust the volume, bass, or treble controls to eliminate distortion.

A DJUST THE VOLUME USING KEYBOARD SHORTCUTS — Press

to disable (mute) or reenable the integrated speakers.

R EINSTALL THE SOUND ( AUDIO ) DRIVER

— See page 41.

Printer Problems

C HECK THE PRINTER CABLE CONNECTIONS — Ensure that the printer

cable is properly connected to the computer (see page 16).

T

EST THE ELECTRICAL OUTLET

— Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

E

NSURE THAT THE PRINTER IS TURNED ON

— See the documentation supplied with the printer.

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V ERIFY THAT W INDOWS® RECOGNIZES THE PRINTER

1

Click the Start button.

2

3

Click Control Panel.

Click Printers and Other Hardware.

4

Click View installed printers or fax printers. If the printer model is listed, right-click the printer icon.

5

6

Click Properties, and then click the Ports tab.

Ensure that the Print to the following port(s) setting is set for your printer type:

• For a parallel printer: LPT1 (Printer Port)

• For a USB printer: USB

R EINSTALL THE PRINTER DRIVER

— See page 18.

Modem and Internet Connection

Problems

NOTICE: Connect the modem to an analog telephone wall jack only.

Connecting the modem to a digital telephone network damages the modem.

NOTICE: Modem and network connectors look similar. Do not plug a telephone line into the network connector.

HINT: If you can connect to your Internet service provider (ISP), your modem is functioning properly. If you are sure that your modem is working properly and you still experience problems, contact your ISP.

C HECK THE TELEPHONE WALL JACK — Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone. Ensure that you have touchtone telephone service. Try connecting the modem to a different telephone wall jack.

Slow connection speeds can be caused by telephone noise as well as by telephone line or network conditions. Contact your telephone company or network administrator for more information.

C

ONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK

If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and use the telephone line to connect the modem directly to the telephone wall jack.

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S o l v i n g Pr o b l e m s

C HECK THE CONNECTION — Verify that the telephone line is connected to the modem.

C HECK THE TELEPHONE LINE — Try using a different telephone line. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.

I RREGULAR DIAL TONE — If you have voice mail service, you might hear an irregular dial tone when you have messages. Contact your telephone company for instructions on restoring a dial tone.

T URN OFF CALL WAITING ( CATCH PHONE ) — See your telephone directory for instructions on deactivating this feature. Then adjust the dial-up networking connection properties.

1

2

Click the Start button and click Control Panel.

Click Printers and Other Hardware, click Phone and Modem Options, click the Dialing Rules tab, and then click Edit....

3

In the Edit Location window, ensure that To disable call waiting, dial: is checked, and then select the proper code as listed in your telephone directory.

4

Click Apply and click OK.

5

6

Close the Phone and Modems Options window.

Close the Control Panel window.

V ERIFY THAT THE MODEM IS COMMUNICATING WITH W INDOWS

1

Click the Start button and click Control Panel.

2

3

Click Printers and Other Hardware and click Phone and Modem Options.

Click the Modems tab.

4

5

Click the COM port for your modem.

Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is communicating with Windows.

If all commands receive responses, the modem is operating properly.

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Scanner Problems

C HECK THE POWER CABLE CONNECTION — Ensure that the scanner power cable is firmly connected to a working electrical power source and that the scanner is turned on. If the device is plugged into a surge protector, try plugging it directly into an electrical outlet.

C HECK THE SCANNER CABLE CONNECTION — Ensure that the scanner cable is firmly connected to the computer and to the scanner.

U NLOCK THE SCANNER — Ensure that your scanner is unlocked if it has a locking tab or button.

R EINSTALL THE SCANNER DRIVER — See the scanner documentation for instructions.

PC Card Problems

C HECK THE P C C ARD — Ensure that the PC Card is properly inserted into the connector.

E

NSURE THAT THE CARD IS RECOGNIZED BY

W

INDOWS®

— Doubleclick the Unplug or Eject Hardware icon in the Windows taskbar. Ensure that the card is listed.

I F YOU HAVE PROBLEMS WITH A D ELL PROVIDED P C C ARD —

Contact Dell (see page 70).

I F YOU HAVE PROBLEMS WITH A P C C ARD NOT PROVIDED BY

D

ELL

— Contact the PC Card manufacturer.

Touch Pad or Mouse Problems

C HECK THE TOUCH PAD SETTINGS

1

Click the Start button, click Control Panel, and then click Printers and Other

Hardware.

2

Click Mouse.

Try adjusting the settings.

C HECK THE MOUSE CABLE

— Shut down the computer (see page 20).

Disconnect the mouse cable and check it for damage. For PS/2 cables, check the cable connector for bent or broken pins. Firmly reconnect the cable.

If you are using a mouse extension cable, disconnect it and connect the mouse directly to the computer.

T O VERIFY THAT THE PROBLEM IS WITH THE MOUSE , CHECK THE

TOUCH PAD

1

2

Turn off the computer.

Disconnect the mouse.

3

4

Turn on the computer.

At the Windows desktop, use the touch pad to move the cursor around, select an icon, and open it.

If the touch pad operates correctly, the mouse may be defective.

R EINSTALL THE TOUCH PAD DRIVER

— See page 41.

External Keyboard Problems

C HECK THE KEYBOARD CABLE

— Shut down the computer (see page 20).

Disconnect the keyboard cable and check it for damage. For PS/2 cables, check the cable connector for bent or broken pins. Firmly reconnect the cable.

If you are using a keyboard extension cable, disconnect it and connect the keyboard directly to the computer.

HINT: When you attach an external keyboard, the integrated keyboard remains fully functional.

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C HECK THE EXTERNAL KEYBOARD

1

2

Turn off the computer, wait 1 minute, and turn it on again.

Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the boot routine.

3

From the Windows® desktop, click the Start button, point to Programs, point to Accessories, and click Notepad.

4

Type some characters on the external keyboard and verify that they appear on the display.

If you cannot verify these steps, you may have a defective external keyboard.

T O VERIFY THAT THE PROBLEM IS WITH THE EXTERNAL KEYBOARD ,

CHECK THE INTEGRATED KEYBOARD

1

Turn off the computer.

2

3

Disconnect the external keyboard.

Turn on the computer.

4

From the Windows desktop, click the Start button, point to Programs, point to Accessories, and click Notepad.

5

Type some characters on the integrated keyboard and verify that they appear on the display.

If the characters appear now but did not with the external keyboard, you may

have a defective external keyboard. Contact Dell (see page 70).

Unexpected Characters

Press to disable the numeric keypad. Verify that the numbers lock light is not lit.

Drive Problems

If you cannot play a CD

High-speed CD drive vibration is normal and may cause noise. This noise does not indicate a defect with the drive or the CD.

E NSURE THAT W INDOWS® RECOGNIZES THE DRIVE — In Windows XP, click the Start button and click My Computer. If the drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. Insert a bootable disk and restart the computer. Verify that the light is blinking, indicating normal operation.

T R Y ANOTHER DISC — Insert another disc to eliminate the possibility that the original disc is defective.

A DJUST THE W INDOWS VOLUME CONTROL — Double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.

C LEAN THE DRIVE OR DISC — See "Cleaning Your Computer" in the Tell

Me How help file for instructions. To access the help file, see page 26.

If you cannot eject the CD drive tray

1

Ensure that the computer is turned off.

2

Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly until the tray is partially ejected.

3

Gently pull out the tray until it stops.

If you hear an unfamiliar scraping or grinding sound

• Ensure that the sound is not caused by the program that is running.

• Ensure that the disc is inserted properly.

If you have problems with a hard drive

A

LLOW THE COMPUTER TO COOL BEFORE TURNING IT ON

— A hot hard drive may prevent the operating system from starting. Try allowing the computer to return to room temperature before turning it on.

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C HECK THE DRIVE FOR ERRORS

1

2

In Windows XP, click the Start button and click My Computer.

Right-click the drive letter (local disk) that you want to scan for errors, and then click Properties.

3

4

Click the Tools tab.

Under Error-checking, click Check Now.

5

Click Start.

General Program Problems

A program crashes

HINT: Software usually includes installation instructions in its documentation or on a floppy disk or CD.

S EE THE SOFTWARE DOCUMENTATION — Many software manufacturers maintain websites with information that may help you solve the problem. Ensure that you properly installed and configured the program. Reinstall the program if necessary.

A program stops responding

E ND THE PROGRAM

1

2

Simultaneously press .

Click the Applications tab, and then select the program that is no longer responding.

3

Click the End Task button.

A solid blue screen appears

T URN THE COMPUTER OFF — If the computer does not respond to a

keystroke or a proper shutdown (see page 20), press the power button until the

computer turns off. Press the power button again to restart the computer. The solid blue screen appears because you were not able to perform a proper

Windows

®

shutdown. ScanDisk automatically runs during the start-up process.

Follow the instructions on the screen.

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S o l v i n g Pr o b l e m s

Error messages appear

R EVIEW " E RROR M ESSAGES " — Look up the message and take the appropriate action. See the software documentation.

E-Mail Problems

E NSURE THAT YOU ARE CONNECTED TO THE I NTERNET — With the

Outlook Express e-mail program open, click File. If Work Offline has a check mark next to it, click the check mark to remove it and connect to the Internet.

B E SURE THAT YOU HAVE SUBSCRIBED TO AN I NTERNET SER VICE

PROVIDER — Contact an Internet service provider to subscribe.

C ONTACT YOUR I NTERNET SER VICE PROVIDER — Contact your Internet service provider for assistance.

If Your Computer Gets Wet

CAUTION: Perform this procedure only after you are certain that it is safe to do so. If the computer is connected to an electrical outlet, Dell recommends that you turn off AC power at the circuit breaker before attempting to remove the power cables from the electrical outlet. Use the utmost caution when removing wet cables from a live power source.

1

2

3

4

5

6

Turn off the computer (see page 20), disconnect the AC adapter from

the computer, and then disconnect the AC adapter from the electrical outlet.

Turn off any attached external devices, and disconnect them from their power sources and then from the computer.

Ground yourself by touching one of the metal connectors on the back of the computer.

Remove any installed PC Cards, and put them in a safe place to dry.

Remove the battery.

Wipe off the battery and put it in a safe place to dry.

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S o l v i n g Pr o b l e m s

7

8

Remove the hard drive (see page 55).

Remove the memory module (see page 52).

9

Open the display and place the computer right-side up across two books or similar props to let air circulate all around it. Let the computer dry for at least 24 hours in a dry area at room temperature.

NOTICE: Do not use artificial means, such as a hair dryer or a fan, to speed the drying process.

CAUTION: To help prevent electrical shock, verify that the computer is thoroughly dry before continuing with the rest of this procedure.

10

11

Ground yourself by touching one of the metal connectors on the back of the computer.

Replace the memory module, the memory module cover, and the screw.

12

13

14

15

Replace the hard drive.

Replace any PC Cards you removed.

Replace the battery.

Turn on the computer and verify that it is working properly.

If the computer does not start, or if you cannot identify the damaged

components, contact Dell (see page 70).

If You Drop or Damage Your Computer

1

2

Save and close any open files, exit any open programs, and shut down

the computer (see page 20).

Disconnect the AC adapter from the computer and from the electrical outlet.

3

4

5

Turn off any attached external devices, and disconnect them from their power sources and then from the computer.

Remove and reinstall the battery.

Turn on the computer.

If the computer does not start, or if you cannot identify the damaged

components, contact Dell (see page 70).

Resolving Other Technical Problems

G O TO THE D ELL | S UPPORT WEBSITE — Go to support.dell.com for help with general usage, installation, and troubleshooting questions.

E MAIL D ELL — Go to support.dell.com and then click E-Mail Dell in the

Communicate list. Send an e-mail message to Dell about your problem; you can expect to receive an e-mail message from Dell within hours.

C ONTACT D ELL — If you cannot solve your problem using the Dell | Support

website or e-mail service, call Dell for technical assistance (see page 70).

Reinstalling Drivers and Utilities

Dell ships your computer to you with required drivers and utilities already installed—no further installation or configuration is needed.

NOTICE: The Drivers and Utilities CD may contain drivers for operating systems that are not on your computer. Ensure that you are installing software appropriate for your operating system.

To reinstall drivers for optional devices you may need the CD and documentation that came with those devices.

To reinstall a driver or utility from your Drivers and Utilities CD.

1

2

NOTICE: The Dell|Support website, support.dell.com, and the Drivers and

Utilities

CD provide approved drivers for Dell™ computers. If you install drivers from other sources, your computer might not work correctly.

Save and close any open files, and exit any open programs.

Insert the Drivers and Utilities CD.

In most cases, the CD starts running automatically. If it does not, start

Microsoft

®

Windows

®

Explorer, click your CD drive directory to display the CD contents, and then double-click the autocd.exe file.

The first time that you run the CD, it might prompt you to install setup files. Click OK, and follow the instructions on the screen to continue.

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3

4

5

6

From the Language pull-down menu in the toolbar, select your preferred language for the driver or utility (if available).

A welcome screen appears.

Click Next. The CD automatically scans your hardware to detect drivers and utilities used by your computer.

After the CD completes the hardware scan, you can also detect other drivers and utilities. Under Search Criteria, select the appropriate categories from the System Model, Operating System, and Topic pulldown menus.

A link or links appear(s) for the specific drivers and utilities used by your computer.

Click the link of a specific driver or utility to display information about the driver or utility that you want to install.

Click the Install button (if present) to begin installing the driver or utility. At the welcome screen, follow the screen prompts to complete the installation.

If no Install button is present, automatic installation is not an option.

For installation instructions, either see the appropriate instructions in the following subsections, or click the Extract button, follow the extracting instructions, and read the readme file.

If instructed to navigate to the driver files, click the CD directory on the driver information window to display the files associated with that driver.

Reinstalling the Modem Driver

1

2

3

4

5

6

7

8

Save and close any open files, exit any open programs, and insert the

Drivers and Utilities CD.

Click the Start button and click Control Panel.

Under Pick a category, click Performance and Maintenance.

Under or pick a Control Panel icon, click System.

Click the Hardware tab.

Click Device Manager.

Click Modem and click the appropriate modem.

Click Action and click Update Driver.

9

10

11

12

Click Install from a list or specific location (Advanced) and click

Next.

Verify that Search removable media is selected, and then click Next.

When the name of the appropriate driver appears, click Next.

Click Finish and restart your computer.

Using the Windows XP Device Driver Rollback

If you install a new device driver that causes system instability, you can use the Windows XP Device Driver Rollback to replace the new device driver with the previously installed version of the device driver. If you cannot reinstall your previous driver by using the Device Driver Rollback process,

then use System Restore (see page 45) to return your operating system to its

previous operating state before you installed the new device driver. To use

Device Driver Rollback:

1

2

3

4

5

6

Click the Start button and right-click My Computer.

Click Properties.

Click the Hardware tab and click Device Manager.

In the Device Manager window, right-click the device for which the new driver was installed and then click Properties.

Click the Drivers tab.

Click Roll Back Driver.

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Resolving Software and Hardware

Incompatibilities

In the Microsoft

®

Windows

®

XP operating system, IRQ conflicts occur if a device either is not detected during the operating system setup or is detected but incorrectly configured. To check for IRQ conflicts on your computer:

1

2

3

4

5

Click the Start button and click Control Panel.

Click Performance and Maintenance and click System.

Click the Hardware tab and click Device Manager.

In the Device Manager list, check for conflicts with the other devices.

Conflicts are indicated by a yellow exclamation point (!) beside the conflicting device or a red X if the device has been disabled.

Double-click any conflicting device listed to bring up the Properties window so that you can determine what needs to be reconfigured or removed from the Device Manager.

6

7

8

Resolve these conflicts before checking specific devices.

Double-click the malfunctioning device type in the Device Manager list.

Double-click the icon for the specific device in the expanded list.

The Properties window appears.

If an IRQ conflict exists, the Device status area in the Properties window reports what other devices are sharing the device's IRQ.

9

Resolve any IRQ conflicts.

You can also use the Windows XP Hardware Troubleshooter. To use the troubleshooter, click the Start button and click Help and Support. Type hardware troubleshooter

in the Search field, and then click the arrow to start the search. Click Hardware Troubleshooter in the Search Results list. In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my computer, and then click Next.

Using System Restore

The Microsoft

®

Windows

®

XP operating system provides a System Restore feature that allows you to return your computer to an earlier operating state if changes to the computer’s hardware or software (including new hardware or program installations), or other system settings, have left the computer in an undesirable operating state. You can also undo the last System Restore.

System Restore automatically creates system checkpoints. You can also manually create your own checkpoints by creating restore points. To limit the amount of hard disk space used, older restore points will be automatically purged.

To resolve an operating system problem, you can use System Restore from

Safe Mode or Normal Mode to return your computer to an earlier operating state.

System Restore does not cause you to lose personal files stored in the My

Documents folder, data files, or e-mail messages after restoring the computer to an earlier time. If you restore the computer to an operating state that existed before you installed a program, the program’s data files are not lost, but you must reinstall the actual program again.

NOTICE: It is important to make regular backups of your data files. System

Restore does not monitor changes to or recover your data files. If the original data on the hard disk is accidentally erased or overwritten, or if it becomes inaccessible because of a hard disk malfunction, use your backup files to recover the lost or damaged data.

System Restore is enabled on your new computer. However, if you reinstall

Windows XP with less than 200 MB of free hard-disk space available,

System Restore is automatically disabled. Before you use System Restore, confirm that it is enabled:

1

2

3

4

5

Click the Start button and click Control Panel.

Click the Performance and Maintenance.

Click System.

Click the System Restore tab.

Ensure that Turn off System Restore is not checked.

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S o l v i n g Pr o b l e m s

Creating a Restore Point

Using the System Restore Wizard

In Windows XP you can either use the System Restore Wizard or manually create the restore points. To use the System Restore Wizard, click the

Start button, click Help and Support, click System Restore, and then follow the instructions on the System Restore Wizard window. You can also create and name a restore point if you are logged on as the computer administrator or a user with administrator rights.

Manually Creating the Restore Points

1

Click the Start button, point to All Programs

→ Accessories→ System

Tools, and then click System Restore.

2

3

Click Create a restore point.

Click Next.

4

5

6

Type a name for the new restore point in the Restore point description field.

The present date and time are automatically added to the description of the new restore point.

Click Create.

Click OK.

Restoring the Computer to an Earlier Operating State

If problems occur after installing a device driver, first try using Device

Driver Rollback (see page 43). If Device Driver Rollback does not resolve

the problem, then use System Restore.

1

NOTICE: Before restoring the computer to an earlier operating state, save and close all open files and exit all open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.

Click the Start button, point to All Programs

→ Accessories→ System

Tools, and then click System Restore.

2

Ensure that Restore my computer to an earlier time is selected and click Next.

3

4

Click a calendar date to which you want to restore your computer.

The Select a Restore Point screen provides a calendar that allows you to see and select restore points. All calendar dates with available restore points appear in bold.

Select a restore point and click Next.

If a calendar date has only one restore point, then that restore point is automatically selected. If two or more restore points are available, click the restore point that you want to use.

NOTICE: Save and close all open files and exit all open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.

5

6

Click Next.

The Restoration Complete screen appears after System Restore finishes collecting data, and then the computer automatically restarts.

After the computer restarts, click OK.

To change the restore point, you can either repeat the steps using a different restore point, or you can undo the restoration.

Undoing the Last System Restore

1

NOTICE: Save and close all open files and exit all open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.

Click the Start button, point to All Programs

→ Accessories→ System

Tools, and then click System Restore.

2

Select Undo my last restoration and click Next.

NOTICE: Save and close all open files and exit all open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.

3

4

5

Click Next.

The System Restore screen appears, and then the computer automatically restarts.

After the computer restarts, click OK.

S o l v i n g Pr o b l e m s

47

HINT: The CD that you need to place in your CD drive is titled Operating

System.

Reinstalling Windows

®

XP

Before reinstalling the Microsoft

®

Windows XP operating system to correct a problem, try correcting the problem by using Windows System Restore

(see page 45).

1

2

3

4

5

6

7

8

NOTICE: The Operating System CD provides options for reinstalling the

Windows XP operating system. The options can potentially overwrite files installed by Dell and possibly affect programs installed on your hard drive.

Therefore, Dell does not recommend that you reinstall your operating system unless instructed to do so by a Dell technical support representative.

Insert the Operating System CD.

Shut down the computer (see page 20), and then turn on the

computer.

Press any key when the

Press any key to boot from CD

message appears on the screen.

When the Windows XP Setup screen appears, press select To set up Windows now.

to

Read the information in the License Agreement window, and then press on your keyboard to agree with the license information.

If your computer already has Windows XP installed and you want to recover your current Windows XP data, type r

to select the repair option, and then go to step 14.

If you want to install a new copy of Windows XP, press the fresh copy option and then press

to select

on the next screen to select the highlighted partition (recommended). Then follow the instructions on the screen.

The Windows XP Setup screen appears and Windows XP begins to copy files and install the device drivers. The computer automatically restarts multiple times before it requires additional input.

When the Welcome to Microsoft screen appears, click the green arrow icon at the bottom of the screen to continue. Then follow the instructions on the screen to finish the installation.

When the Regional Settings screen appears, select the settings for your locale, and then click Next.

48

S o l v i n g Pr o b l e m s

9

10

11

12

13

14

15

16

Enter your name and organization in the Personalize Your Software screen, and then click Next.

If you are reinstalling Windows XP Home Edition, enter a name for your computer when the Computer Name window appears, and then click

Next.

If you are reinstalling Windows XP Professional, enter a name for your computer and a password when the Computer Name and

Administrator Password window appears, and then click Next.

If you have a modem installed, the Modem Dialing Information screen appears. Enter the requested information and click Next.

Enter the date, time, and time zone in the Date and Time Settings window and click Next.

Windows XP begins to install its components and configure the computer. The computer automatically restarts.

When the Welcome to Microsoft screen appears, click the green arrow icon at the bottom of the screen to continue. Then follow the instructions on the screen to complete the installation.

Remove the CD from the drive.

Reinstall the appropriate drivers (see page 41).

Reinstall your virus protection software.

Enabling Hibernate Mode

1

2

3

4

5

Click the Start button, point to Settings, and then click Control

Panel.

Double-click the Power Management icon.

Click the Hibernate tab.

Ensure that Enable hibernate support is selected, and click Apply.

Click OK to close the Control Panel.

S o l v i n g Pr o b l e m s

49

50

S o l v i n g Pr o b l e m s

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