Appendix. Dell 100N


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Appendix. Dell 100N | Manualzz

S E C T I O N 4

A p p e n d i x

Specifications

Standard Settings

Returning Items for Warranty Repair or Credit

Contacting Dell

Regulatory Notices

62

A p p e n d i x

Specifications

Microprocessor

Microprocessor types

L1 cache

L2 cache

External bus frequency

System Information

System chip set

Data bus width

DRAM bus width

Microprocessor address bus width

PC Card

CardBus controller

PC Card connector

Cards supported

PC Card connector size

Data width (maximum)

Mobile Intel

Intel 830MG

64 bits

64 bits

32 bits

®

Celeron™ processor

32 KB (internal)

128 KB

133 MHz

O2 Micro OZ6912 supports one Type II card

3.3 V and 5 V

68 pins

PCMCIA 16 bits

CardBus 32 bits

Memory

Architecture

Memory module socket

Memory module capacities

Memory type

Standard memory

Maximum memory

Memory access time: clock speed

PC133 SDRAM one user-accessible SODIMM sockets

128, 192, 256, 384, and 512 MB

3.3-V SODIMM

128 MB

512 MB

133 MHz

Ports and Connectors

Parallel

Video

Audio

PS/2 keyboard/mouse

USB (2)

Modem

Communications

Modem:

Type

Controller

Interface

Video

Video type

Data bus

Video controller

Video memory

LCD interface

Audio

Audio type

Audio controller

Stereo conversion

Interfaces:

Internal

25-hole connector; unidirectional, bidirectional, or ECP

15-hole connector microphone connector, stereo headphone/speakers connector

6-pin mini-DIN connector

4-pin USB-compliant connector

RJ-11 connector v.92 56K MDC softmodem internal AC 97 bus

Intel integrated video graphics

UMA

Intel 830 MG

UMA, shared with system memory

SPWG

AC97 (Soft Audio)

Sigmatel 9700

18-bit (analog-to-digital and digital-toanalog)

PCI bus /AC 97

A p p e n d i x

63

64

A p p e n d i x

Audio (continued)

External

Speaker

Internal speaker amplifier

Volume controls

Display

Type (active-matrix TFT)

Dimensions:

Height

Width

Diagonal

Maximum resolutions

Response time (typical)

Operating angle

Viewing angles:

Horizontal

Vertical

Pixel pitch

Power consumption:

Panel with backlight (typical)

Controls microphone-in connector, stereo headphones/speakers connector two 4-ohm speakers

1.0-W channel into 4 ohms keyboard shortcuts, program menus

XGA

14.1 inch

215.8 mm (8.5 inches)

287.1 mm (11.3 inches)

359.16 mm (14.1 inches)

1024 x 768 at 16.8 million colors

20-ms rise (maximum),

30-ms fall (maximum)

0° (closed) to 180°

±40°

+10°/–30°

0.28 x 0.28 mm

6.5 W brightness can be controlled through keyboard shortcuts

Keyboard

Number of keys

Key travel

Key spacing

Layout

Touch Pad

X/Y position resolution

(graphics table mode)

Size:

Width

Height

Battery

Type

Dimensions:

Depth

Height

Width

Weight

Voltage

Charge time (approximate)

:

Computer on

Computer off

Operating life

Life span (approximate)

Temperature range:

Operating

Storage

85

2.7 mm

± 0.3 (0.11 inch ± 0.016 inch)

19.05 mm

± 0.3 mm (0.75 inch ± 0.012 inch)

QWERTY

240 cpi

64.88 mm (2.55-inch) sensor-active area

48.88-mm (1.92-inch) rectangle

"smart" lithium ion

88.5 mm (3.48 inches)

21.5 mm (0.83 inch)

139.0 mm (5.47 inches)

0.40 kg (0.88 lb)

14.8 VDC

3 hours

2 hours approximately 2 to 4 hours

400 discharge/charge cycles

0

0° to 35°C (32° to 95°F)

–40°

to 65°C (–40° to 149°F)

A p p e n d i x

65

66

A p p e n d i x

AC Adapter

Input voltage

Input current (maximum)

Input frequency

Output current

90 to 264 VAC

1.7 A

47 to 63 Hz

4.5 A (maximum at 4-second pulse);

3.5 A (continuous)

70 W

20 VDC

Output power

Rated output voltage

Dimensions:

Height

Width

Depth

Weight (with cables)

Temperature range:

Operating

Storage

27.94 mm (1.1 inches)

58.42 mm (2.3 inches)

133.85 mm (5.25 inches)

0.4 kg (0.9 lb)

0° to 35°C (32° to 95°F)

–40° to 65°C (–40° to 149°F)

Physical

Height

Width

Depth

328 mm (12.9 inches)

274 mm (10.8 inches)

37 mm (1.45 inches)

Weight:

With CD drive and 8-cell battery 3276.3 g (7.2 lb)

Environmental

Temperature range:

Operating

Storage

Relative humidity (maximum):

to 35°C (32° to 95°F)

–40°

to 65°C (–40° to 149°F)

Operating

Storage

Maximum vibration:

Operating

Storage

Maximum shock: (measured with the hard drive in head-parked position and 2-ms half-sine pulse):

0.9 GRMS

1.3 GRMS

Operating

Storage

Altitude (maximum):

Operating

Storage

10% to 90% (noncondensing)

5% to 95% (noncondensing)

122 G

163 G

–15.2 to 3048 m (–50 to 10,000 ft)

–15.2 to 10,668 m (–50 to 35,000 ft)

Standard Settings

The system setup program contains the standard settings for your computer.

NOTICE: Unless you are an expert computer user or are directed to do so by

Dell technical support, do not change the settings for this program. Certain changes might make your computer work incorrectly.

A p p e n d i x

67

HINT: To see information about a specific item on a system setup screen, highlight the item and refer to the

Help area on the screen.

Viewing the System Setup Screens

1

Turn on (or restart) your computer.

2

When the Dell™ logo appears, press immediately.

If you wait too long and the Windows

®

logo appears, continue to wait until you see the Windows desktop. Then shut down your computer

(see page 20) and try again.

Depending on your computer, you may also be able to enter the system setup program by pressing running.

at any time while the computer is

System Setup Screens

The system setup screens display the current setup information and settings for your computer. Each screen is laid out with the system setup options listed at the left. To the right of each option is a field that displays the setting or value for that option. You can change settings that appear as white type on the screen. Options or values that you cannot change

(because they are determined by the computer) appear less bright.

A box in the upper-right corner of the screen displays help information for the currently highlighted option; a box in the lower-right corner displays information about the computer. System setup key functions are listed across the bottom of the screen.

The screens display such information as:

• System configuration

• Boot (start-up) configuration and docking device configuration settings

• Basic device configuration settings

• Battery charge status

• Power management settings

• System security and hard-drive password settings

68

A p p e n d i x

Boot Sequence Option

Boot First Device

Boot Second Device

Boot Third Device

Description

Tells the computer where to look first for the software it needs to start the operating system

Tells the computer where to look next if it cannot find the software on the drive identified in Boot First Device

Tells the computer where to look next if it cannot find the software on the drives identified in Boot First Device or Boot Second Device

Returning Items for Warranty Repair or Credit

Prepare all items being returned, whether for repair or credit, as follows:

1

2

3

4

Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the box.

For the telephone number to call, see "Contacting Dell" on page 70.

Include a copy of the invoice and a letter describing the reason for the return.

Include any accessories that belong with the item(s) being returned

(power cables, software floppy disks, guides, and so on) if the return is for credit.

Pack the equipment to be returned in the original (or equivalent) packing materials.

You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.

Returns that are missing any of the preceding requirements will be refused at Dell’s receiving dock and returned to you.

A p p e n d i x

69

HINT: Toll-free numbers are for use within the country for which they are listed.

Contacting Dell

When you need to contact Dell, use the telephone numbers, codes, and electronic addresses provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.

Country (City)

International Access Code

Country Code

City Code

Department Name or Service Area,

Website and E-Mail Address

Antigua and Barbuda

Argentina (Buenos Aires)

International Access Code: 00

Barbados

General Support

Tech Support and Customer Care

Sales

Country Code: 54

City Code: 11

Tech Support Fax

Customer Care Fax

Website: www.dell.com.ar

Home and Small Business Australia (Sydney)

International Access Code: 0011 Government and Business

Country Code: 61 Preferred Accounts Division (PAD)

City Code: 2 Customer Care

Corporate Sales

Transaction Sales

Fax

Home/Small Business Sales Austria (Vienna)

International Access Code: 900

Country Code: 43

City Code: 1

Home/Small Business Fax

Home/Small Business Customer Care

Preferred Accounts/Corporate Customer Care

Home/Small Business Technical Support

Preferred Accounts/Corporate Technical Support

Switchboard

Website: support.euro.dell.com

E-mail: [email protected]

General Support 1-800-534-3066

Area Codes,

Local Numbers, and

Toll-Free Numbers

1-800-805-5924

toll-free: 0-800-444-0733

1-810-444-3355

11 4515 7139

11 4515 7138

1-300-65-55-33 toll-free: 1-800-633-559 toll-free: 1-800-060-889 toll-free: 1-800-819-339 toll-free: 1-800-808-385 toll-free: 1-800-808-312 toll-free: 1-800-818-341

01 795 67602

01 795 67605

01 795 67603

0660 8056

01 795 67604

0660 8779

01 491 04 0

70

A p p e n d i x

Country (City)

International Access Code

Country Code

City Code

Belgium (Brussels)

International Access Code: 00

Country Code: 32

City Code: 2

Bermuda

Brazil

International Access Code: 00

Country Code: 55

City Code: 51

Brunei

Country Code: 673

Canada (North York, Ontario)

International Access Code: 011

Cayman Islands

Department Name or Service Area,

Website and E-Mail Address

Technical Support

Customer Care

Home/Small Business Sales

Corporate Sales

Fax

Switchboard

Website: support.euro.dell.com

E-mail: [email protected]

E-mail for French Speaking Customers: support.euro.dell.com/be/fr/emaildell/

General Support

Customer Support, Technical Support

Tech Support Fax

Customer Care Fax

Sales

Website: www.dell.com/br

Customer Technical Support (Penang, Malaysia)

Customer Service (Penang, Malaysia)

Transaction Sales (Penang, Malaysia)

Automated Order-Status System

AutoTech (Automated technical support)

Customer Care (From outside Toronto)

Customer Care (From within Toronto)

Customer Technical Support

Sales (Direct sales—from outside Toronto)

Sales (Direct sales—from within Toronto)

Sales (Federal government, education, and medical)

Sales (Major accounts)

TechFax

General Support

Area Codes,

Local Numbers, and

Toll-Free Numbers

02 481 92 88

02 481 91 19 toll-free: 0800 16884

02 481 91 00

02 481 92 99

02 481 91 00

1-800-342-0671

0800 90 3355

51 481 5470

51 481 5480

0800 90 3390

604 633 4966

604 633 4949

604 633 4955 toll-free: 1-800-433-9014 toll-free: 1-800-247-9362 toll-free: 1-800-387-5759

416 758-2400 toll-free: 1-800-847-4096 toll-free: 1-800-387-5752

416 758-2200 toll-free: 1-800-567-7542 toll-free: 1-800-387-5755 toll-free: 1-800-950-1329

1-800-805-7541

A p p e n d i x

71

Country (City)

International Access Code

Country Code

City Code

Chile (Santiago)

Country Code: 56

City Code: 2

China (Xiamen)

Country Code: 86

City Code: 592

Colombia

Costa Rica

Czech Republic (Prague)

International Access Code: 00

Country Code: 420

City Code: 2

Department Name or Service Area,

Website and E-Mail Address

Sales, Customer Support, and Technical Support

Home and Small Business Technical Support

Corporate Accounts Technical Support

Customer Experience

Home and Small Business

Preferred Accounts Division

Large Corporate Accounts North

Large Corporate Accounts East

Large Corporate Accounts South

Large Corporate Accounts GCP

Large Corporate Accounts HK

Large Corporate Accounts GCP HK

General Support

General Support

Technical Support

Customer Care

Fax

TechFax

Switchboard

Website: support.euro.dell.com

E-mail: [email protected]

Area Codes,

Local Numbers, and

Toll-Free Numbers toll-free: 1230-020-4823 toll-free: 800 858 2437 toll-free: 800 858 2333 toll-free: 800 858 2060 toll-free: 800 858 2222 toll-free: 800 858 2062 toll-free: 800 858 2999 toll-free: 800 858 2020 toll-free: 800 858 2355 toll-free: 800 858 2055 toll-free: 800 964108 toll-free: 800 907308

980-9-15-3978

0800-012-0435

02 22 83 27 27

02 22 83 27 11

02 22 83 27 14

02 22 83 27 28

02 22 83 27 11

72

A p p e n d i x

Country (City)

International Access Code

Country Code

City Code

Denmark (Copenhagen)

International Access Code: 00

Country Code: 45

Dominican Republic

El Salvador

Finland (Helsinki)

International Access Code: 990

Country Code: 358

City Code: 9

Department Name or Service Area,

Website and E-Mail Address

Technical Support

Customer Care (Relational)

Home/Small Business Customer Care

Switchboard (Relational)

Fax Switchboard (Relational)

Switchboard (Home/Small Business)

Fax Switchboard (Home/Small Business)

Website: support.euro.dell.com

E-mail Support (Portable Computers): [email protected]

E-mail Support (Desktop Computers): [email protected]

E-mail Support (Servers):

[email protected]

General Support

General Support

Technical Support

Technical Support Fax

Relational Customer Care

Home/Small Business Customer Care

Fax

Switchboard

Website: support.euro.dell.com

E-mail: [email protected]

E-mail Support (Servers):

[email protected]

Area Codes,

Local Numbers, and

Toll-Free Numbers

7023 0182

7023 0184

3287 5505

3287 1200

3287 1201

3287 5000

3287 5001

1-800-148-0530

01-899-753-0777

09 253 313 60

09 253 313 81

09 253 313 38

09 693 791 94

09 253 313 99

09 253 313 00

A p p e n d i x

73

Country (City)

International Access Code

Country Code

City Code

France (Paris) (Montpellier)

International Access Code: 00

Country Code: 33

City Codes: (1) (4)

Germany (Langen)

International Access Code: 00

Country Code: 49

City Code: 6103

Guatemala

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

Home and Small Business

Technical Support 0825 387 270

Customer Care 0825 823 833

Switchboard 0825 004 700

Switchboard (Calls from outside of France)

Sales

Fax

Fax (Calls from outside of France)

04 99 75 40 00

0825 004 700

0825 004 701

04 99 75 40 01

Website: support.euro.dell.com

E-mail: support.euro.dell.com/fr/fr/emaildell/

Corporate

Technical Support

Customer Care

Switchboard

Sales

Fax

0825 004 719

0825 338 339

01 55 94 71 00

01 55 94 71 00

01 55 94 71 01

Website: support.euro.dell.com

E-mail: support.euro.dell.com/fr/fr/emaildell/

Technical Support

Home/Small Business Customer Care

Global Segment Customer Care

Preferred Accounts Customer Care

Large Accounts Customer Care

Public Accounts Customer Care

Switchboard

Website: support.euro.dell.com

E-mail: [email protected]

General Support

06103 766-7200

0180-5-224400

06103 766-9570

06103 766-9420

06103 766-9560

06103 766-9555

06103 766-7000

1-800-999-0136

74

A p p e n d i x

Country (City)

International Access Code

Country Code

City Code

Hong Kong

International Access Code: 001

Country Code: 852

India

Ireland (Cherrywood)

International Access Code: 16

Country Code: 353

City Code: 1

Department Name or Service Area,

Website and E-Mail Address

Technical Support

Customer Service (Penang, Malaysia)

Transaction Sales

Corporate Sales

Technical Support

Sales

Ireland Technical Support

UK Technical Support (dial number within UK only)

Home User Customer Care

Small Business Customer Care

UK Customer Care (dial number within UK only)

Corporate Customer Care

Ireland Sales

UK Sales (dial number within UK only)

SalesFax

Fax

Switchboard

Website: support.euro.dell.com

E-mail: [email protected]

Area Codes,

Local Numbers, and

Toll-Free Numbers toll-free: 800 96 4107

604 633 4949 toll-free: 800 96 4109 toll-free: 800 96 4108

1600 33 8045

1600 33 8044

1850 543 543

0870 908 0800

01 204 4095

01 204 4444

0870 906 0010

01 204 4003

01 204 4444

0870 907 4000

01 204 0144

01 204 5960

01 204 4444

A p p e n d i x

75

Country (City)

International Access Code

Country Code

City Code

Italy (Milan)

International Access Code: 00

Country Code: 39

City Code: 02

Jamaica

Department Name or Service Area,

Website and E-Mail Address

Home and Small Business

Technical Support

Customer Care

Fax

Switchboard

Website: support.euro.dell.com

E-mail: support.euro.dell.com/it/it/zdell/

Corporate

Technical Support

Customer Care

Fax

Switchboard

Website: support.euro.dell.com

E-mail: support.euro.dell.com/it/it/emaildell/

General Support

Area Codes,

Local Numbers, and

Toll-Free Numbers

02 577 826 90

02 696 821 14

02 696 821 13

02 696 821 12

02 577 826 90

02 577 825 55

02 575 035 30

02 577 821

1-800-682-3639

76

A p p e n d i x

Country (City)

International Access Code

Country Code

City Code

Japan (Kawasaki)

International Access Code: 001

Country Code: 81

City Code: 44

Korea (Seoul)

International Access Code: 001

Country Code: 82

City Code: 2

Department Name or Service Area,

Website and E-Mail Address

Technical Support (Server)

Technical Support Outside of Japan (Server)

Technical Support (Dimension™ and Inspiron™)

Technical Support Outside of Japan (Dimension and Inspiron)

Technical Support (Dell Precision™, OptiPlex™, and Latitude™)

Technical Support Outside of Japan (Dell Precision,

OptiPlex, and Latitude)

24-Hour Automated Order Service

Customer Care

Business Sales Division (Up to 400 employees)

Preferred Accounts Division Sales (Over 400 employees)

Large Corporate Accounts Sales (Over 3500 employees)

Public Sales (Government agencies, educational institutions, and medical institutions)

Global Segment Japan

Individual User

Faxbox Service

Switchboard

Website: support.jp.dell.com

Technical Support

Sales

Customer Service (Seoul, Korea)

Customer Service (Penang, Malaysia)

Fax

Switchboard

Area Codes,

Local Numbers, and

Toll-Free Numbers toll-free: 0120-1984-35

81-44-556-4152 toll-free: 0120-1982-26

81-44-520-1435 toll-free: 0120-1984-33

81-44-556-3894

044 556-3801

044 556-4240

044 556-3494

044 556-3433

044 556-3440

044 556-3440

044 556-3469

044 556-1657

044 556-3490

044 556-4300 toll-free: 080-200-3800 toll-free: 080-200-3600 toll-free: 080-200-3800

604 633 4949

2194-6202

2194-6000

A p p e n d i x

77

Country (City)

International Access Code

Country Code

City Code

Latin America

Department Name or Service Area,

Website and E-Mail Address

Customer Technical Support (Austin, Texas,

U.S.A.)

Customer Service (Austin, Texas, U.S.A.)

Fax (Technical Support and Customer Service)

(Austin, Texas, U.S.A.)

Sales (Austin, Texas, U.S.A.)

SalesFax (Austin, Texas, U.S.A.)

Luxembourg

International Access Code: 00

Country Code: 352

Macau

Country Code: 853

Malaysia (Penang)

International Access Code: 00

Country Code: 60

City Code: 4

Technical Support (Brussels, Belgium)

Home/Small Business Sales (Brussels, Belgium)

Corporate Sales (Brussels, Belgium)

Customer Care (Brussels, Belgium)

Fax (Brussels, Belgium)

Switchboard (Brussels, Belgium)

Website: support.euro.dell.com

E-mail: [email protected]

Technical Support

Customer Service (Penang, Malaysia)

Transaction Sales

Technical Support

Customer Service

Transaction Sales

Corporate Sales

Area Codes,

Local Numbers, and

Toll-Free Numbers

512 728-4093

512 728-3619

512 728-3883

512 728-4397

512 728-4600 or 512 728-3772

02 481 92 88 toll-free: 080016884

02 481 91 00

02 481 91 19

02 481 92 99

02 481 91 00 toll-free: 0800 582

604 633 4949 toll-free: 0800 581 toll-free: 1 800 888 298

04 633 4949 toll-free: 1 800 888 202 toll-free: 1 800 888 213

78

A p p e n d i x

Country (City)

International Access Code

Country Code

City Code

Mexico

International Access Code: 00

Country Code: 52

Department Name or Service Area,

Website and E-Mail Address

Customer Technical Support

Sales

Customer Service

Main

Netherlands Antilles

Netherlands (Amsterdam)

International Access Code: 00

Country Code: 31

City Code: 20

New Zealand

International Access Code: 00

Country Code: 64

Nicaragua

General Support

Technical Support

Customer Care

Home/Small Business Sales

Home/Small Business Sales Fax

Corporate Sales

Corporate Sales Fax

Fax

Switchboard

Website: support.euro.dell.com

E-mail: [email protected]

Home and Small Business

Government and Business

Sales

Fax

General Support

Area Codes,

Local Numbers, and

Toll-Free Numbers

001-877-384-8979 or 001-877-269-3383

50-81-8800 or 01-800-888-3355

001-877-384-8979 or 001-877-269-3383

50-81-8800 or 01-800-888-3355

001-800-882-1519

020 581 8838

020 581 8740 toll-free: 0800-0663

020 682 7171

020 581 8818

020 686 8003

020 686 8003

020 581 8818

0800 446 255

0800 444 617

0800 441 567

0800 441 566

001-800-220-1006

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79

Country (City)

International Access Code

Country Code

City Code

Norway (Lysaker)

International Access Code: 00

Country Code: 47

Panama

Peru

Poland (Warsaw)

International Access Code: 011

Country Code: 48

City Code: 22

Portugal

International Access Code: 00

Country Code: 35

Department Name or Service Area,

Website and E-Mail Address

Technical Support

Relational Customer Care

Home/Small Business Customer Care

Switchboard

Fax Switchboard

Website: support.euro.dell.com

E-mail Support (Portable Computers): [email protected]

E-mail Support (Desktop Computers): [email protected]

E-mail Support (Servers):

[email protected]

General Support

General Support

Customer Service Phone

Customer Care

Sales

Customer Service Fax

Reception Desk Fax

Switchboard

Website: support.euro.dell.com

E-mail: [email protected]

Technical Support

Customer Care

Sales

Puerto Rico

Fax

E-mail: support.euro.dell.com/es/es/emaildell/

General Support

Area Codes,

Local Numbers, and

Toll-Free Numbers

671 16882

671 17514

23162298

671 16800

671 16865

001-800-507-0962

0800-50-669

57 95 700

57 95 999

57 95 999

57 95 806

57 95 998

57 95 999

800 834 077

800 300 415 or

800 834 075

800 300 410 or 800 300 411 or

800 300 412 or

121 422 07 10

121 424 01 12

1-800-805-7545

80

A p p e n d i x

Country (City)

International Access Code

Country Code

City Code

St. Lucia

Singapore (Singapore)

International Access Code: 005

Country Code: 65

South Africa (Johannesburg)

International Access Code:

09/091

Country Code: 27

City Code: 11

Southeast Asian and Pacific

Countries

Spain (Madrid)

International Access Code: 00

Country Code: 34

City Code: 91

Department Name or Service Area,

Website and E-Mail Address

General Support

Technical Support

Customer Service (Penang, Malaysia)

Transaction Sales

Corporate Sales

Technical Support

Customer Care

Sales

Fax

Switchboard

Website: support.euro.dell.com

E-mail: [email protected]

Customer Technical Support, Customer Service, and Sales (Penang, Malaysia)

Home and Small Business

Technical Support

Customer Care

Sales

Switchboard

Fax

Website: support.euro.dell.com

E-mail: support.euro.dell.com/es/es/emaildell/

Corporate

Technical Support

Customer Care

Switchboard

Fax

Website: support.euro.dell.com

E-mail: support.euro.dell.com/es/es/emaildell/

Area Codes,

Local Numbers, and

Toll-Free Numbers

1-800-882-1521 toll-free: 800 6011 051

604 633 4949 toll-free: 800 6011 054 toll-free: 800 6011 053

011 709 7710

011 709 7707

011 709 7700

011 706 0495

011 709 7700

604 633 4810

902 100 130

902 118 540

902 118 541

902 118 541

902 118 539

902 100 130

902 118 546

91 722 92 00

91 722 95 83

A p p e n d i x

81

Country (City)

International Access Code

Country Code

City Code

Sweden (Upplands Vasby)

International Access Code: 00

Country Code: 46

City Code: 8

Switzerland (Geneva)

International Access Code: 00

Country Code: 41

City Code: 22

Taiwan

International Access Code: 002

Country Code: 886

Department Name or Service Area,

Website and E-Mail Address

Technical Support

Relational Customer Care

Home/Small Business Customer Care

Fax Technical Support

Sales

Website: support.euro.dell.com

E-mail: [email protected]

E-mail Support for Latitude and Inspiron:

[email protected]

E-mail Support for OptiPlex: [email protected]

E-mail Support for Servers:

[email protected]

Technical Support (Home and Small Business)

Technical Support (Corporate)

Customer Care (Home and Small Business)

Customer Care (Corporate)

Fax

Switchboard

Website: support.euro.dell.com

E-mail: [email protected]

E-mail for French Speaking HSB and Corporate

Customers: support.euro.dell.com/ch/fr/emaildell/

Technical Support

Technical Support (Servers)

Transaction Sales

Corporate Sales

Thailand

International Access Code: 001

Country Code: 66

Technical Support

Customer Service (Penang, Malaysia)

Sales

82

A p p e n d i x

Area Codes,

Local Numbers, and

Toll-Free Numbers

08 590 05 199

08 590 05 642

08 587 70 527

08 590 05 594

08 590 05 185

0844 811 411

0844 822 844

0848 802 202

0848 821 721

022 799 01 90

022 799 01 01 toll-free: 0080 60 1255 toll-free: 0080 60 1256 toll-free: 0080 651 228 or 0800 33 556 toll-free: 0080 651 227 or 0800 33 555 toll-free: 0880 060 07

604 633 4949 toll-free: 0880 060 09

Country (City)

International Access Code

Country Code

City Code

Trinidad/Tobago

U.K. (Bracknell)

International Access Code: 00

Country Code: 44

City Code: 1344

Department Name or Service Area,

Website and E-Mail Address

General Support

Technical Support (Corporate/Preferred

Accounts/PAD [1000+ employees])

Technical Support (Direct/PAD and general)

Global Accounts Customer Care

Home and Small Business Customer Care

Corporate Customer Care

Preferred Accounts (500–5000 employees)

Customer Care

Central Government Customer Care

Local Government & Education Customer Care

Health Customer Care

Home and Small Business Sales

Corporate/Public Sector Sales

Website: support.euro.dell.com

Customer Care Website: dell.co.uk/lca/customerservices

E-mail: [email protected]

Area Codes,

Local Numbers, and

Toll-Free Numbers

1-800-805-8035

0870 908 0500

0870 908 0800

01344 373 185 or 01344 373 186

0870 906 0010

0870 908 0500

01344 373 196

01344 373 193

01344 373 199

01344 373 194

0870 907 4000

01344 860 456

A p p e n d i x

83

Country (City)

International Access Code

Country Code

City Code

U.S.A. (Austin, Texas)

International Access Code: 011

Country Code: 1

US Virgin Islands

Venezuela

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

Automated Order-Status System

AutoTech (For portable and desktop computers) toll-free: 1-800-433-9014 toll-free: 1-800-247-9362

Dell Home and Small Business Group (For portable and desktop computers):

Customer Technical Support (Return Material

Authorization Numbers) toll-free: 1-800-624-9896 toll-free: 1-877-576-3355 Customer Technical Support (Home sales purchased via www.dell.com)

Customer Service (Credit Return Authorization

Numbers) toll-free: 1-800-624-9897

National Accounts (Computers purchased by established Dell national accounts

[have your account number handy] or value-added resellers [VARs]):

Customer Service and Technical Support (Return

Material Authorization Numbers) toll-free: 1-800-822-8965

Public Americas (Computers purchased by governmental agencies [local, state, or federal], medical institutions, or educational institutions):

Customer Service and Technical Support (Return

Material Authorization Numbers) toll-free: 1-800-234-1490

Dell Sales toll-free: 1-800-289-3355

Spare Parts Sales

Desktop and Portable Fee-Based Technical Support

Sales (Catalogs)

Fax

TechFax

Dell Services for the Deaf, Hard-of-Hearing, or

Speech-Impaired

Switchboard

DellNet™ Technical Support

General Support

General Support

or toll-free: 1-800-879-3355 toll-free: 1-800-357-3355 toll-free: 1-800-433-9005 toll-free: 1-800-426-5150 toll-free: 1-800-727-8320 toll-free: 1-800-950-1329 toll-free: 1-877-DELLTTY

(1-877-335-5889)

512 338-4400 toll-free: 1-877-Dellnet

(1-877-335-5638)

1-877-673-3355

8001-3605

84

A p p e n d i x

Regulatory Notices

Electromagnetic Interference (EMI) is any signal or emission, radiated in free space or conducted along power or signal leads, that endangers the functioning of a radio navigation or other safety service or seriously degrades, obstructs, or repeatedly interrupts a licensed radio communications service. Radio communications services include but are not limited to AM/FM commercial broadcast, television, cellular services, radar, air-traffic control, pager, and Personal Communication Services

(PCS). These licensed services, along with unintentional radiators such as digital devices, including computers, contribute to the electromagnetic environment.

Electromagnetic Compatibility (EMC) is the ability of items of electronic equipment to function properly together in the electronic environment.

While this computer has been designed and determined to be compliant with regulatory agency limits for EMI, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference with radio communications services, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures:

• Reorient the receiving antenna.

• Relocate the computer with respect to the receiver.

• Move the computer away from the receiver.

• Plug the computer into a different outlet so that the computer and the receiver are on different branch circuits.

If necessary, consult a Dell Technical Support representative or an experienced radio/television technician for additional suggestions.

Dell computers are designed, tested, and classified for their intended electromagnetic environment. These electromagnetic environment classifications generally refer to the following harmonized definitions:

• Class A is typically for business or industrial environments.

• Class B is typically for residential environments.

A p p e n d i x

85

86

A p p e n d i x

Information Technology Equipment (ITE), including devices, expansion cards, printers, input/output (I/O) devices, monitors, and so on, that are integrated into or connected to the computer should match the electromagnetic environment classification of the computer.

A Notice About Shielded Signal Cables: Use only shielded cables for connecting devices to any Dell device to reduce the possibility of interference with radio communications services. Using shielded cables ensures that you maintain the appropriate EMC classification for the intended environment. For parallel printers, a cable is available from Dell.

If you prefer, you can order a cable from Dell on the World Wide Web at accessories.us.dell.com/sna/category.asp?category_id=4117.

Most Dell computers are classified for Class B environments. However, the inclusion of certain options can change the rating of some configurations to

Class A. To determine the electromagnetic classification for your computer or device, refer to the following sections specific for each regulatory agency.

Each section provides country-specific EMC/EMI or product safety information.

CE Notice (European Union)

Marking by the symbol indicates compliance of this Dell computer to the EMC Directive and the Low Voltage Directive of the European Union.

Such marking is indicative that this Dell system meets the following technical standards:

• EN 55022 — “Information Technology Equipment — Radio

Disturbance Characteristics — Limits and Methods of Measurement.”

• EN 55024 — “Information technology equipment - Immunity characteristics - Limits and Methods of Measurement.”

• EN 61000-3-2 — “Electromagnetic compatibility (EMC) - Part 3:

Limits - Section 2: Limits for harmonic current emissions (Equipment input current up to and including 16 A per phase).”

• EN 61000-3-3 — “Electromagnetic compatibility (EMC) - Part 3:

Limits - Section 3: Limitation of voltage fluctuations and flicker in low-voltage supply systems for equipment with rated current up to and including 16 A.”

• EN 60950 — “Safety of Information Technology Equipment.”

NOTE: EN 55022 emissions requirements provide for two classifications:

• Class A is for typical commercial areas.

• Class B is for typical domestic areas.

This Dell device is classified for use in a typical Class B domestic environment.

A "Declaration of Conformity" in accordance with the preceding directives and standards has been made and is on file at Dell Computer Corporation

Products Europe BV, Limerick, Ireland.

CE Mark Notice

This equipment complies with the essential requirements of the European

Union Directive 1999/5/EC.

A p p e n d i x

87

88

A p p e n d i x

I n d e x

B

BIOS, 67

C characters

unexpected, 36

computer

crashes, 38

specifications, 62

turning off, 20

conflicts

resolving software and hardware incompatibilities, 44

crashes, 38

D damaged computer

testing, 40

drives

fixing problems, 36

E

electrostatic discharge. See

ESD

e-mail

fixing problems, 39

ESD, 13

F

finding solutions, 24

H hard drive

preventing damage, 56

replacing, 55

help file

accessing, 26

hibernate file

enable support, 49

I

IRQ conflicts, 44

K keyboard

fixing problems, 35, 36 unexpected characters, 36

M memory

adding, 52

removing, 53

modem

adding, 58

P

PC Cards

fixing problems, 34

power

fixing problems, 26

turning off, 20

printer

connecting, 16

reinstalling driver, 18

setting up, 16

programs

crashes, 38 fixing problems, 38 not responding, 38

R

RAM. See memory

reinstalling drivers and utilities, 41

Index

89

90 I n d e x

S safety instructions

ESD prevention, 13

settings

system setup program, 67

shutdown, 20

software

fixing problems, 38

specifications, 62

System Restore, 45

system setup program, 67

T

Tell Me How help file

accessing, 26

troubleshooting

about, 24

blue screen, 38

dropped or damaged computer, 40

e-mail problems, 39

external keyboard problems, 35

PC Card problems, 34

power problems, 26

program crash, 38 program stopped responding, 38

scanner problems, 34

unexpected characters, 36

wet computer, 39

turning off the computer, 20

W

wet computer, 39

Windows XP

Device Driver Rollback, 43

Help, 26

printer, 32

reinstalling, 48

shutdown, 20

90

I n d e x

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