TELEPHONE CONTROL. HAI 21A00-1 OmniLT, OmniLT | TELEPHONE CONTROL
Your OmniLT is equipped with a built-in telephone response feature that allows you to control and access the status of your system from any Touch-Tone phone.
The OmniLT actually talks to you using a digital recording of an actual human voice, so the sound is incredibly life like. You send commands to the OmniLT using the keys of your Touch-Tone telephone. There are no tapes, discs, or other moving parts associated with the speech and control features, so there is no maintenance or parts to wear out.
Only Touch-Tone phones will work with the OmniLT. Some phones have switches that allow you to select Pulse or Tone. Set them to Tone to work with the OmniLT.
NOTE: There are two keys on your Touch-Tone telephone that are special. The ' # ' key (pound key, to the right of the zero), and the ' * ' key (star key, to the left of the zero). You will be using these keys.
Each time you pick up your telephone at home, the OmniLT will also pick up the line and listen for a # (pound) key. If OmniLT does not hear the # key within 3 seconds, it hangs up and does not listen in again until the next time you pick up your phone. If the OmniLT hears any key other than the # key while it is listening in, it disconnects itself immediately.
If the OmniLT does hear the # key within 3 seconds of your picking up the receiver, it disconnects your phones from the phone company lines and connects your phones to itself, and begins talking to you. When you hang up, your phones are immediately reconnected to the phone company.
You will hear a slight click on your phone when the OmniLT picks up or hangs up. This is normal. To access your OmniLT from an in-house phone: Pick up the receiver of any Touch-Tone phone in your house. Pause for just a moment (about a second), then press the # key on the phone.
You will hear the voice read the menu, which tells you what commands are available over the telephone.
NOTE: If your system is in High Security Mode, you must also enter your code following the # key - See High Security Mode.
In UL Listed Installations, High Security Mode is enabled.
If the alarm system is tripped, the in-house phones will be disconnected when the OmniLT begins to dial out, to preclude a burglar from jamming the line by shorting out an in-house phone. In this case, you will have to turn the system off at the console.
You may call your system from any Touch Tone phone and "talk" to your OmniLT, exactly as if you were at home, except that you must enter your code (Master or Manager) to gain access to the OmniLT.
To call your system from any touch tone phone, call your number. After 8 rings (or whatever you have Rings Before Answer set to) your OmniLT will answer and "beep" - See Set Up Dial. Press the digits of your code on the phone. The first digit must be pressed within 3 seconds of the beep. You will hear the menu.
If you hear three beeps after entering the code, you have entered the wrong code. Try again. If you make a mistake while entering the code, press the # key and then enter the code again. You only have three tries to enter a valid code.
A successful remote access is logged in the event log as a Remote Phone Access, along with the time, date of its occurrence, and the code number used.
There are a number of setup items that control what you can do from a remote phone when you or anyone else calls into your home - See Set Up, Dial.
Phone Access Denied - Remote Lockout
The OmniLT has a remote lockout feature to discourage youngsters (and adults who act that way) from trying to access your system. If four invalid codes are entered, the system will hang up and a one-hour lockout period will begin. During the lockout period, the OmniLT will not answer a call after any number of rings, which should discourage the caller.
If a lockout occurs, the event Phone Access Denied is entered into the event log, along with the time and date of its occurrence.
The one-hour lockout does not apply to in-house phones. The lockout is cleared immediately if the OmniLT is accessed using an in-house phone.
The OmniLT has an alternate access method that may be more effective, especially when calling long distance.
1. Call the system and allow the phone to ring once or twice.
2. Hang up.
3. Wait about 10 seconds, but within 60 seconds, call the system again. It will answer on the first ring and beep.
4. Enter your code.
Once you have successfully logged into your OmniLT, it will read you a menu of commands, as follows:
WELCOME TO OMNI, PLEASE CHOOSE:
This means that you press '1' for Control functions, '2' for Security, '3' for Button, etc. Pressing one of the keys on the phone will move you to another menu. These menus are the same as the menus on the console. Words in brackets [ ] are only spoken if that feature is in use.
You do not have to wait for the OmniLT to finish talking. Once you are familiar with the menus, you can simply punch the numbers on the phone without waiting. Whenever you press a number, the OmniLT stops talking and goes on to the function that you have selected.
If you press a key that is not on the current menu, you will hear 3 beeps and the menu will be repeated.
So that the OmniLT does not tie up your phone, there is a 10 to 15 second time-out that starts after the OmniLT stops talking. If it does not hear any numbers from your phone in 10 to 15 seconds after it stops talking, the OmniLT will hang up. If you are on a remote phone and the OmniLT hangs up, you must call the OmniLT again. If you are on an in-house phone, hang up, wait a few seconds, then pick up and press the # key.
To hear the main menu again, press 0 on your phone. To cancel an operation, press ' * ' for Cancel. You will hear "CANCEL" and one beep for a cancel operation. If you make a mistake, you will hear 3 beeps, then the OmniLT will re-read whichever menu you are in.
When you are finished with the voice menu, press the 9 (Good-Bye) key. The OmniLT will say, "GOOD-BYE" and hang up.
From an in-house phone, the dial tone will return. From a remote phone, you will hear a click as the OmniLT hangs up. It is recommended that you press 9 to terminate a remote call. If you don't, the OmniLT will hang up anyway after about 15 seconds.
Recording Your Address
The "Phone" menu allows you to record and verify your address. The address is used only for the VOICE dial out feature.
Press 8 from the MAIN MENU to get to the PHONE menu.
"PHONE - PLEASE CHOOSE: [3 INTERIOR]
8 PLAY ADDRESS, 9 RECORD ADDRESS *: CANCEL."
To play the current address, press the 8 key.
To record the address, press the 9 key and enter the Master code.
"RECORD ADDRESS - [BEEP]
At the [BEEP], record your name and address.
"ADDRESS IS: (ADDRESS IS PLAYED)."
When a Two-Way Audio Module is being used:
If an optional Two-Way Audio Module is being used, this command also allows paging and listening to premises.
To talk or listen to the premises, press the 3 key.
"PLEASE CHOOSE: 2 TALK, 8 LISTEN, *: CANCEL."
- If no key is pressed, OmniLT will automatically switch to listen mode.
To talk to someone at the premises, press the 2 key.
To listen to the premises, press the 8 key.
- You cannot talk to anyone on premises in listen mode and you cannot listen to the premises while in the talk mode.
Panic Button over the Phone (# # # # # #)
On an in-house phone only, you can activate the Police Emergency keys by picking up the phone and pressing the # key 6 times.
This activates the sounder immediately.
The first # that you press logs you in, as usual, then the next 5 presses of the # key activate the alarm. If you are already logged into your system, then it takes only 5 presses of the # key to activate the emergency alarm. To prevent accidental activation of the panic feature over the phone, you must press the # key 5 times, all at once. If you pause for more than 2 seconds, or press any other key, the panic activation is canceled. The OmniLT will say "CANCEL".
Note that the Panic Button Over the Phone feature only works if you are logged into the system. In an emergency, if you wish to set off the alarm, simply pick up the phone and repeatedly press the # key until the alarm sounds. Be aware that, under some circumstances, it may be smarter to dial 911 or your police department directly. Also be aware that your telephone will be unusable while the OmniLT dials out.
OmniLT is capable of communicating with an IBM compatible personal computer (PC). The PC can be local (in-house) or remote. The PC must be equipped with a modem or serial port and running PC Access software. The OmniLT has a built-in modem and can be accessed over the telephone or over a direct serial connection (RS-232/RS-485 through an optional serial interface module). If you wish to use your PC to configure, program, and check the status of your OmniLT, contact your dealer for the appropriate software for your PC.
Emergency dial out consists of two distinct parts: the "digital dialer" and the "voice dialer."
The digital dialer (also called a "digital communicator") reports alarm events to a central station monitoring center. The digital dialer sends a digitally coded message to the central station's receiver and computer. The computer in the central station presents your name, address, and other information to a human operator who notifies the appropriate authorities.
Digital communications to a central station are generally superior to voice communications for three reasons:
- there is always someone manning the central station
- there is virtually no chance for misinterpretation
- personnel at the central station are trained to respond.
The digital communicator will not dial out until the Dial Out Delay has expired. If the alarm is canceled prior to the expiration of the Dial Out Delay, no transmission will take place. If the alarm is canceled after the Dial Out Delay has expired, all alarm trips will be transmitted followed by a Cancel code.
The communicator may be set up to automatically send a test code to the central station on a daily or weekly basis. This verifies proper operation of the entire monitoring system on a periodic basis.
When the digital communicator is used, all voice dial outs will be delayed for five minutes after the expiration of the dial out delay to allow time for the central station to call the premises.
If a Two-Way Audio Module is being used, after the transmission of the alarm to the central station, the operator can talk and
listen to people and sounds at the premises.
If the digital communicator is unable to successfully communicate with the central station, the console will display a
Communicator trouble condition.
In UL Listed Installations, the Voice Dialer is supplementary to the Digital Dialer described above.
The voice dial-out feature of the OmniLT is a sophisticated system that can notify you at the office, on vacation, on a pocket pager, or notify your neighbor, a relative, and in some cases, local authorities.
See What Happens When the Alarm is Activated, also Set Up Dial.
How the OmniLT Voice Dialer Works
When a Burglar Alarm, fire alarm, police emergency keys, fire emergency keys, auxiliary emergency keys, gas alarm, water alarm, Temperature alarm, or duress alarm is activated, the voice dialer looks at the Dial Order to determine which numbers to dial and in what order. A Dial Order can have up to 8 entries, allowing the dialer to make up to 8 calls. If you want it to try a number twice, it can be entered twice in the dial order.
The dial order numbers can be chosen from Dial Out Numbers 1 - 8.
What the OmniLT Voice Dialer Does
When an alarm is activated, the OmniLT will wait the Dial Out Delay. If your system is monitored by a central station, it will be notified first. Then the voice dialer will dial out to the numbers as described above.
If the alarm is turned off at the console while a voice dial-out is in progress, the dial-out will be canceled immediately and the voice dialer will hang up.
If the number dialed is busy, or if all lines are busy, the dialer will immediately hang up and go to the next number in the Dial
Order. The dialer will wait up to 45 seconds after it finishes dialing a complete phone number for a voice to answer. If it doesn't hear a voice in that time, it goes on to the next number. The voice dialer will respond to answering machines.
After it has dialed the last number in the dial order, the OmniLT stops dialing and reconnects the in-house phones.
What You Hear - If Your OmniLT Calls You
When you pick up the phone and say something, the OmniLT will say:
(One of the following, depending on type of alarm)
- BURGLAR ALARM
- FIRE ALARM
- AUXILIARY ALARM
- TEMPERATURE ALARM
- WATER ALARM
- GAS ALARM
- SILENT ALARM
- ADDRESS: (Your address here)
- PHONE NUMBER (your phone number here)
The OmniLT will repeat this message twice.
Entering the Code
At any time during the message you can enter the Master or Manager code, simply by pressing the digits on the keypad of a
Touch-Tone phone. The OmniLT will stop talking when it hears any digit from a touch tone phone. (When it is saying the address, the OmniLT completes the entire address before it stops talking.)
If you enter the correct Master or Manager code, you will then be logged in (a remote phone access is logged in the event log) and further dial outs are canceled.
You will hear the status of the system, which will describe the type of alarm and the zones tripped, for example:
BURGLAR ALARM ACTIVATED: ZONE 1 - ENTRY EXIT - TRIPPED; ZONE 3 - DAY INTERIOR - TRIPPED:
Then the OmniLT will read the Main Menu as described in Telephone Control. You can press 0 to hear the menu. At this point, you are in control, just as if you had called your system.
A strategy to follow if you are called by your system is to check the Status (6 on the telephone) to see what mode the system is in, and which zones were tripped. Press * to cancel out of the status mode. You may wish to check the Event Log (7) to see when each event happened. Then, press * to exit the event log.
Now press 9 (good-bye) to make the OmniLT hang up. Hang up your phone and call your premises to be sure that it wasn't someone who has forgotten their code. If not, call the police.
If someone properly disarms the system while the called party is logged in, then the status message will go back to "SECURITY
MODE IS OFF - SYSTEM OK" as described in Telephone Control.
If a reportable event (an alarm, cancel, etc.) occurs while you are talking to your OmniLT, it will hang up on you to communicate the event to the central station.
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