Sony 4-169-142-11(1) Blu

Sony 4-169-142-11(1) Blu

Additional

Information

Troubleshooting

If you experience any of the following difficulties while using the player, use this troubleshooting guide to help remedy the problem before requesting repairs. Should any problem persist, consult your nearest

Sony dealer.

Picture

There is no picture or the picture is not output correctly.

, Check that all the connecting cables are

securely connected (page 10).

, Switch the input selector on your TV to display the signal from the player.

, Reset the video output resolution to the lowest resolution by pressing x on the player for more than 10 seconds.

, For HDMI connections, try the following:

1

Turn the player off and on again. 2Turn the connected equipment off and on again.

3

Disconnect and then reconnect the HDMI cable.

, The HDMI OUT jack is connected to a DVI device that does not support copyright protection technology.

, For HDMI connections, check the “Output

Video Format” settings in the “Screen

Settings” setup (page 19).

, When the analogue signals are also output, set “BD/DVD-ROM 1080/24p Output” to

“Off” in the “Screen Settings” setup

(page 20).

, For BD-ROMs, check the “BD/DVD-ROM

1080/24p Output” setting in the “Screen

Settings” setup (page 20).

The display language on the screen switches automatically when connected to the HDMI OUT jack.

, When “Control for HDMI” is set to “On”

(page 23), the display language on the

screen automatically switches according to the language setting of the connected TV (if you change the setting on your TV, etc.).

,continued

25

26

Sound

There is no sound or the sound is not output correctly.

, Check that all the connecting cables are

securely connected (page 10).

, Switch the input selector on your AV amplifier (receiver) so that the audio signals of the player are output from your AV amplifier (receiver).

, If the audio signal does not come through the DIGITAL OUT (OPTICAL/

COAXIAL)/HDMI OUT jack, check the

audio settings (page 20).

, For HDMI connections, try the following:

1

Turn the player off and on again. 2Turn the connected equipment off and on again.

3

Disconnect and then reconnect the HDMI cable.

, For HDMI connections, if the player is connected to a TV through an AV amplifier

(receiver), try connecting the HDMI cable directly to the TV. Refer also to the instruction manual supplied with the AV amplifier (receiver).

, The HDMI OUT jack is connected to a DVI device (DVI jacks do not accept audio signals).

, The device connected to the HDMI OUT jack does not support the audio format of the player. Check the audio settings

(page 20).

Disc

The disc does not play.

, The disc is dirty or skewed.

, The disc is upside down. Insert the disc with the playback side facing down.

, The disc has a format that cannot be played

back by this player (page 29).

, The player cannot play a recorded disc that is not correctly finalised.

, The region code on the BD or DVD does not match the player.

USB device

The player does not detect a USB device connected to the player.

, Make sure that the USB device is securely connected to the USB jack.

, Check if the USB device or a cable is damaged.

, Check if the USB device is on.

, If the USB device is connected via a USB hub, connect the USB device directly to the player.

The HD Audio (Dolby Digital Plus, Dolby

TrueHD, DTS-HD High Resolution Audio, and DTS-HD Master Audio) is not output by bitstream.

, Set “BD Audio MIX Setting” to “Off” in

the “Audio Settings” setup (page 20).

, Check that the connected AV amplifier

(receiver) is compatible with each HD

Audio format.

The interactive audio is not output.

, Set “BD Audio MIX Setting” to “On” in the

“Audio Settings” setup (page 20).

BRAVIA Internet Video

The picture/sound is poor/certain programmes display a loss of detail, especially during fast-motion or dark scenes.

, Picture/sound quality may be poor depending on Internet content providers.

, Picture/sound quality may be improved by changing the connection speed. We recommend the connection speed of at least

2.5 Mbps for standard definition video

(10 Mbps for high definition video).

, Not all videos will contain sound.

The picture is small.

, Press M to zoom in.

Network connection

The player cannot connect to the network.

, Check the network connection (page 12)

and the network settings (page 24).

Others

Playback does not start from the beginning of content.

, Press OPTIONS, and select “Play from start.”

The message “A new software version has been found on the network. Perform update under "Network Update."” appears on the screen when turning the player on.

, See “Network Update” (page 19) to update

the player to a newer software version.

BRAVIA Sync (“Control for

HDMI”)

The “Control for HDMI” function does not work (BRAVIA Sync).

, Check that “Control for HDMI” is set to

“On” (page 23).

, If you change the HDMI connection, turn the player off and on again.

, If power failure occurs, set “Control for

HDMI” to “Off,” then set “Control for

HDMI” to “On” (page 23).

, Check the following and refer to the instruction manual supplied with the component.

– the connected component is compatible with the “Control for HDMI” function.

– the connected component’s setting for the “Control for HDMI” function is correct.

, When you connect the player to a TV through an AV amplifier (receiver),

– if the AV amplifier (receiver) is not compatible with the “Control for HDMI” function, you may be unable to control the TV from the player.

– if you change the HDMI connection, disconnect and reconnect the mains lead, or a power failure occurs, try the following: 1Switch the input selector of the AV amplifier (receiver) so that the picture from the player appears on the

TV screen. 2Set “Control for HDMI” to

“Off,” then set “Control for HDMI” to

“On” (page 23). Refer to the instruction

manual supplied with the AV amplifier

(receiver).

Playback does not start from the resume point where you last stopped playing.

, The resume point may be cleared from memory depending on the disc when

– you open the disc tray.

– you disconnect the USB device.

– you play other content.

– you turn off the player.

The disc tray does not open and

“LOCKED” or “TLK ON” appears on the front panel display.

, When “LOCKED” appears, the player is locked. To cancel the Child Lock, hold down N on the player until “UNLOCK”

appears on the front panel display (page 6).

, When “TLK ON” appears, contact your

Sony dealer or local authorised Sony service facility.

The disc tray does not open and you cannot remove the disc even after you

press Z.

, Try the following: 1Turn the player off, and disconnect the mains lead.

2

Reconnect the mains lead while pressing down Z on the player. 3Keep pressing down Z on the player until the tray opens.

4

Remove the disc. 5When “WAIT” appears on the front panel display, hold down [/1 on the player for more than 10 seconds until the player turns on again.

“Exxxxx” or “FAN ERR” appears on the front panel display.

, When “Exxxxx” appears, contact your nearest Sony dealer or local authorised

Sony service facility and give the error code.

,continued

27

28

, When “FAN ERR” appears, try the following: 1Check that the ventilation holes on the rear of the player are not blocked. 2Place the player in a location with adequate ventilation to prevent heat build-up in the player.

The player does not respond to any button.

, Moisture has condensed inside the player

(page 3).

, Hold down [/1 on the player for more than

10 seconds until the indicators on the front panel display turn off.

If the player still does not respond to any button, disconnect then reconnect the mains lead.

Specifications

System

Laser: Semiconductor laser

Inputs and outputs

(Jack name:

Jack type/Output level/Load impedance)

LINE OUT R-AUDIO-L:

Phono jack/2 Vrms/10 kilohms

DIGITAL OUT (OPTICAL):

Optical output jack/–18 dBm

(wave length 660 nm)

DIGITAL OUT (COAXIAL):

Phono jack/0.5 Vp-p/75 ohms

HDMI OUT:

HDMI 19-pin standard connector

COMPONENT VIDEO OUT

(Y, P

B

, P

R

):

Phono jack/Y: 1.0 Vp-p/

P

B

, P

R

: 0.7 Vp-p/75 ohms

LINE OUT VIDEO:

Phono jack/1.0 Vp-p/75 ohms

LAN (100):

100BASE-TX Terminal

USB:

USB jack Type A (For connecting a USB memory, memory card reader, digital still camera, and digital video camera)

General

Power requirements:

220–240 V AC, 50/60 Hz

Power consumption:

22 W

Dimensions (approx.):

430 mm × 219 mm × 36 mm

(width/depth/height) incl. projecting parts

Mass (approx.):

2.0 kg

Operating temperature:

5 ºC to 35 ºC

Operating humidity:

25 % to 80 %

Supplied accessories

See page 9.

Specifications and design are subject to change without notice.

Playable discs

Blu-ray

Disc

DVD

CD

*3

*1

*3

BD-ROM

BD-R

*2

/BD-RE

*2

DVD-ROM

DVD-R/DVD-RW

DVD+R/DVD+RW

CD-DA (Music CD)

CD-ROM

CD-R/CD-RW

Super Audio CD

*1

Since the Blu-ray Disc specifications are new and evolving, some discs may not be playable depending on the disc type and the version.

The audio output differs depending on the source, connected output jack, and selected

*2 audio settings.

BD-RE: Ver.2.1

BD-R: Ver.1.1, 1.2, 1.3 including organic pigment type BD-R (LTH type)

The BD-Rs recorded on a PC cannot be played if postscripts are recordable.

*3

A CD or DVD disc will not play if it has not been correctly finalised. For more information, refer to the instruction manual supplied with the recording device.

Discs that cannot be played

• BDs with cartridge

• DVD-RAMs

• HD DVDs

• DVD Audio discs

• PHOTO CDs

• Data part of CD-Extras

• VCDs/Super VCDs

• Audio material side on DualDiscs

Note on Discs

This product is designed to playback discs that conform to the Compact Disc (CD) standard. DualDiscs and some of the music discs encoded with copyright protection technologies do not conform to the Compact

Disc (CD) standard, therefore, these discs may not be playable by this product.

Note on playback operations of BDs/DVDs

Some playback operations of BDs/DVDs may be intentionally set by software producers. Since this player plays BDs/

DVDs according to the disc contents the software producers designed, some playback features may not be available.

Note about double-layer BDs/DVDs

The playback pictures and sound may be momentarily interrupted when the layers switch.

Region code (BD-ROM/DVD VIDEO only)

Your player has a region code printed on the rear of the unit and will only play BD-ROMs/

DVD-ROMs labelled with identical region codes or

ALL

.

Region code

Playable types of files

Video

File format

MPEG-1 Video/PS

*1

MPEG-2 Video/PS,

TS

*1

DivX

*2

MPEG-4 AVC

*1

WMV9

*1

AVCHD

Extensions

“.mpg,” “.mpeg,”

“.m2ts,” “.mts”

“.avi,” “.divx”

“.mkv,” “.mp4,”

“.m4v,” “.m2ts,”

“.mts”

“.wmv,” “.asf”

*3

Music

File format Extensions

MP3 (MPEG-1 Audio

Layer III)

“.mp3”

AAC

*1*4

WMA9 Standard

*1*4

“.m4a”

“.wma”

LPCM

“.wav”

Photo

File format Extensions

JPEG “.jpg,” “.jpeg”

*1

The player does not play coded files such as

DRM.

,continued

29

30

*2

ABOUT DIVX VIDEO: DivX

®

is a digital video format created by DivX, Inc. This is an official DivX Certified device that plays DivX video. Visit www.divx.com for more information and software tools to convert your files into DivX video.

ABOUT DIVX VIDEO-ON-DEMAND: This

DivX Certified

®

device must be registered in order to play DivX Video-on-Demand (VOD) content. To generate the registration code, locate the DivX VOD section in the device setup menu.

Go to vod.divx.com with this code to complete

*3 the registration process and learn more about

DivX VOD.

The player plays AVCHD format files that are recorded on a digital video camera, etc. The

*4

AVCHD format disc will not play if it has not been correctly finalised.

The player does not play coded files such as

Lossless.

b

• Some files may not play depending on the format, the encoding, or recording condition.

• Some files edited on a PC may not play.

• The player can recognise the following files or folders in BDs, DVDs, CDs and USB devices:

– up to folders in the 5th tree

– up to 500 files in a single tree

• Some USB devices may not work with this player.

• The player can recognise Mass Storage Class

(MSC) devices (such as flash memory or an

HDD) that are FAT-compatible and nonpartitioned, Still Image Capture Device (SICD) class devices and 101 keyboard (front USB jack only).

• To avoid data corruption or damage to the USB memory or devices, turn the player off when connecting or removing the USB memory or devices.

• The player may not play high bit rate video files on DATA CDs smoothly. You are recommended to play such files using DATA DVDs.

About the BRAVIA Sync features (for HDMI connections only)

By connecting Sony components that are compatible with the “Control for HDMI” function with an HDMI cable (not supplied), operation is simplified as below:

• One-Touch Play

With one touch of the following buttons, the connected TV turns on and the input selector on the TV is switched to the player automatically.

– [/1

– HOME: The home menu appears

automatically (page 8, 14, 18).

– N: Playback starts automatically.

• System Power-Off

When you turn off the TV using -TV- [/1 or the power button on the TV’s remote, the player and HDMI-compatible components turn off automatically.

• Theatre

When you press THEATRE, the player automatically switches to the optimum video mode for watching movies. When connected with a Sony AV amplifier

(receiver) using the HDMI cable, the speaker output also switches automatically.

When connected with a Theatre Modecompatible TV using the HDMI cable, the

TV’s video mode switches to Theatre

Mode. Press the button again to return to the original setting.

• Language Follow

When you change the language for the onscreen display on your TV, the player’s language for the on-screen display is also changed after turning the player off and on.

To prepare for the BRAVIA Sync features

Set “Control for HDMI” to “On” in the

“System Settings” setup (page 23).

For details on settings of your TV or other connected components, refer to the instruction manual supplied with the TV or components.

z

• When connecting the Sony TV that is compatible with the “Control for HDMI” Easy Setting function using the HDMI cable, the “Control for

HDMI” setting of the player automatically switches to “On” if the “Control for HDMI” setting on the connected TV is set to “On.” Refer to the instruction manual supplied with the TV.

• When connecting the Sony TV that is compatible with the BRAVIA Sync features using the HDMI cable, you can control the basic functions of the player with the TV’s remote if the “Control for

HDMI” setting on the connected TV is set to

“On.” Refer to the instruction manual supplied with the TV.

b

Depending on the connected component, the

“Control for HDMI” function may not work. Refer to the instruction manual supplied with the component.

About wireless LAN security

Since communication via the wireless LAN function is established by radio waves, the wireless signal may be susceptible to interception. To protect wireless communication, this player supports various security functions. Be sure to correctly configure the security settings in accordance with your network environment.

No Security

Although you can easily make settings, anyone can intercept wireless communication or intrude into your wireless network, even without any sophisticated tools. Keep in mind that there is a risk of unauthorized access or interception of data.

WEP

WEP applies security to communications to prevent outsiders from intercepting communications or intruding into your wireless network. WEP is a legacy security technology that enables older devices, which do not support TKIP/AES, to be connected.

WPA-PSK (TKIP), WPA2-PSK (TKIP)

TKIP is a security technology developed to correct for the deficiencies of WEP. TKIP assures a higher security level than WEP.

WPA-PSK (AES), WPA2-PSK (AES)

AES is a security technology that uses an advanced security method that is distinct from WEP and TKIP.

AES assures a higher security level than

WEP or TKIP.

Copyrights and Trademarks

• This product incorporates copyright protection technology that is protected by U.S. patents and other intellectual property rights.

Use of this copyright protection technology must be authorized by Macrovision, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision.

Reverse engineering or disassembly is prohibited.

• “AVCHD” and the “AVCHD” logo are trademarks of Panasonic Corporation and Sony

Corporation.

• Java and all Java-based trademarks and logos are trademarks or registered trademarks of Sun

Microsystems, Inc.

• , “XMB,” and “xross media bar” are trademarks of Sony Corporation and Sony

Computer Entertainment Inc.

• This product incorporates High-Definition

Multimedia Interface (HDMI™) technology.

HDMI, the HDMI logo and High-Definition

Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC.

• “Blu-ray Disc” is a trademark.

• “Blu-ray Disc,” “DVD+RW,” “DVD-RW,”

“DVD+R,” “DVD-R,” “DVD VIDEO,” and

“CD” logos are trademarks.

• “BD-LIVE,” “BD-LIVE” logo, and

“BONUSVIEW” are trademarks of Blu-ray Disc

Association.

• “x.v.Colour” and “x.v.Colour” logo are trademarks of Sony Corporation.

• “BRAVIA” is a trademark of Sony Corporation.

• “PhotoTV HD” and the “PhotoTV HD” logo are trademarks of Sony Corporation.

• MPEG Layer-3 audio coding technology and patents licensed from Fraunhofer IIS and

Thomson.

• DivX

®

, DivX Certified

®

and associated logos are registered trademarks of DivX, Inc. and are used under license.

,continued

31

32

• Music and video recognition technology and related data are provided by Gracenote

®

.

Gracenote is the industry standard in music recognition technology and related content delivery. For more information, please visit www.gracenote.com.

CD, DVD, Blu-ray Disc, and music and videorelated data from Gracenote, Inc., copyright ©

2000-present Gracenote. Gracenote Software, copyright © 2000-present Gracenote. One or more patents owned by Gracenote apply to this product and service. See the Gracenote website for a nonexhaustive list of applicable Gracenote patents. Gracenote, CDDB, MusicID,

MediaVOCS, the Gracenote logo and logotype, and the “Powered by Gracenote” logo are either registered trademarks or trademarks of Gracenote in the United States and/or other countries.

• Other system and product names are generally trademarks or registered trademarks of the manufacturers. ™ and ® marks are not indicated in this document.

Code numbers of controllable

TVs

If more than one code number is listed, try entering them one at a time until you find the one that works with your TV.

Manufacturer

Sony

Grundig

*1

Hitachi

ITT

*1

JVC

*1

Code number

01 (default)

11

24

15, 16

33

LG/Goldstar

Loewe

Nokia

*1

76

45

Panasonic

Philips

*2

Saba

*1

Samsung

*3

Sanyo

*1

Sharp

Telefunken

*1

Thomson

*1

15, 16, 69, 73

17, 49

06, 07, 08, 72

12, 13, 74

22, 23, 71

25

29

36

43, 75

Toshiba 38

*1

BDP-S373 only

*2

Only 06, 08, or 72 can be selected for BDP-

S370.

*3

Only 71 can be selected for BDP-S370.

Language code list

For details, see “BD/DVD Viewing Settings” (page 21).

The language spellings conform to the ISO 639: 1988 (E/F) standard.

Code Language

not specified

Parental control/area code

For details, see “Parental Control Area Code” (page 22).

Number, Area (Code)

2044, Argentina (ar)

2047, Australia (au)

2046, Austria (at)

2057, Belgium (be)

2070, Brazil (br)

2090, Chile (cl)

2092, China (cn)

2093, Colombia (co)

2115, Denmark (dk)

2165, Finland (fi)

2174, France (fr)

2109, Germany (de)

2200, Greece (gr)

2219, Hong Kong (hk)

2248, India (in)

2238, Indonesia (id)

2239, Ireland (ie)

2254, Italy (it)

2276, Japan (jp)

2304, Korea (kr)

2333, Luxembourg (lu)

2363, Malaysia (my)

2362, Mexico (mx)

2376, Netherlands (nl)

2390, New Zealand (nz)

2379, Norway (no)

2427, Pakistan (pk)

2424, Philippines (ph)

2428, Poland (pl)

2436, Portugal (pt)

2489, Russia (ru)

2501, Singapore (sg)

2149, Spain (es)

2499, Sweden (se)

2086, Switzerland (ch)

2543, Taiwan (tw)

2528, Thailand (th)

2184, United Kingdom (gb)

33

34

Index

Words in quotations appear in the on-screen displays.

Symbols

(favourites)

7

A

AUDIO

7

“Audio Settings”

20

“Auto Standby”

23

B

Batteries

9

“BD/DVD Viewing

Settings”

21

BD-LIVE

14

BD-R

29

BD-RE

29

Bitstream

26

Blu-ray Disc

29

BONUSVIEW

14

BRAVIA Internet Video

16

BRAVIA Sync

27

,

30

C

CD

29

Child Lock

6

,

27

Colour buttons

7

Connecting

AV amplifier

(Receiver)

11

Network

12

TV

10

“Control for HDMI”

23

,

27

,

30

D

Deep Colour

20

“Dimmer”

23

DISPLAY

8

Dolby Digital

20

“DSD Output Mode”

20

DTS

20

DVD

29

I

E

“Easy Setup”

G

M

12

MAC address

23

,

24

“Gracenote Settings”

23

H

HDMI

19

,

20

HOME

8

,

18

Home menu

18

Internet content

7

,

16

L

Language Follow

30

“Music Settings”

22

N

“Network Settings”

24

“Network Update”

19

O

One-Touch Play

30

OPTIONS

8

“OSD”

23

P

Parental Control

22

“Parental Control Settings”

22

Play information

15

Playable discs

29

POP UP/MENU

7

Q

“Quick Start Mode”

23

R

Region code

29

Remote

7

,

9

“Resetting”

24

Resetting the player

24

Resume

8

,

27

S

“Screen Settings”

19

“Setup”

18

Software update

19

,

23

SUBTITLE

7

System Power-Off

30

“System Settings”

23

T

THEATRE

7

,

30

TOP MENU

7

Troubleshooting

25

“TV Type”

19

U

Update

19

USB

15

W

WEP

31

WPA2-PSK (AES)

31

WPA2-PSK (TKIP)

31

WPA-PSK (AES)

31

WPA-PSK (TKIP)

31

35

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