Caller ID Features
Understanding the Caller ID service
Caller ID allows the caller’s phone number to be shown on the display before the call is answered. In order to use this feature, you must first subscribe to the Caller ID service. The name of this service may vary depending on your telephone company.
To use this feature, be sure to enter your home area code (see page 12).
When you receive a call
The phone number appears on the display with the date and time* as shown in the following example.
If your Caller ID service includes the caller name service, the caller’s name also appears on the display (up to 15 letters).
Handset
Caller’s name
Caller’s phone number
The date and time received
SMITH JOHN
1-201-123-4567
* The display on the base phone does not show the date and time.
When you answer the call, the Caller ID display changes to the
“TALK” or “SPEAKERPHONE” display.
Notes
• The caller’s phone number and/or name will not appear in the following cases:
- “OUT OF AREA”: when the call is made through a telephone company which does not offer Caller ID service (including international calls).
- “PRIVATE”: when the call is “blocked.” For privacy reasons, many states allow callers the option to prevent his or her telephone data from being displayed on the other party’s Caller ID display.
• If the call is from an office which uses multiple lines, the displayed phone number may not match the number you use to call the extension.
Tip
Even if the ringer of the handset is set to “RINGER OFF”, you can receive
Caller ID data.
About the memory match function
If you receive a call from a phone number which is stored on speed dialing keys (see page 24) or in the Phone Directory (see page 27), the ringer sound will change to a higher tone from the second ring.
Note
The memory match function does not work with “OUT OF AREA” or “PRIVATE” calls; and it may not work with calls made from an office which uses multiple lines because the number does not always match the one you stored in this phone.
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Looking at the Caller ID list
The phone stores the data of the last 20 calls received including “OUT
OF AREA” and “PRIVATE” calls. It keeps track of all calls received; even if they were not answered.
Viewing the Caller ID list
You can look through the Caller ID list to check the phone number and/or name of the calls received on the handset’s display. Note that the display on the base phone shows the current caller’s phone number and/or name only, and you cannot view the Caller ID list on the base phone.
Turn
1
Turn Jog Dial.
The display shows the number of “NEW” (calls which you have not viewed) and “OLD” (calls which you have viewed) calls.
NEW O8 OLD 12
2
Turn Jog dial down to display older data or up to display newer data.
NEW CALL lamp
Note
If a 21st call is received, the oldest data is automatically erased.
Tip
If there is a “NEW” data, the NEW CALL lamp of the base phone flashes.
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Caller ID Features
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Looking at the Caller ID list (continued)
About the “*” mark
SMITH JOHN *
1-201-123-4567
“*” appears if there are more than two calls from the same phone number. The older data will be replaced by the new data, so the calls are counted as only one call.
Erasing data from the Caller ID list
Old data will be erased automatically when a 21st call comes in, but you can also manually erase unnecessary data one by one or erase the entire list.
To erase the phone number one by one
1
Display the phone number you want to erase from the Caller ID list (see page 39).
2
Press Jog Dial.
SMITH JOHN
1-201-123-4567
DIAL PGM ERASE
1-201-123-4567
ERASE NO YES
1-201-123-4567
3
Turn Jog Dial up to make “ERASE” flash and press Jog Dial.
4
Turn Jog Dial up to make “YES” flash, then press Jog Dial.
You will hear a long confirmation beep and the data is erased.
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To erase the entire list at once
1
Display any Caller ID data.
SMITH JOHN
1-201-123-4567
2
Press Jog Dial.
DIAL PGM ERASE
1-201-123-4567
3
Turn Jog Dial up to make “ERASE” flash and press Jog Dial.
ERASE NO YES ALL
1-201-123-4567
4
Turn Jog Dial up to make “ALL” flash, then press Jog Dial.
ALL ERASE NO YES
1-201-123-4567
5
Turn Jog Dial up to make “YES” flash, then press Jog Dial.
You will hear a long confirmation beep and the entire list is erased.
NEW OO OLD OO
Note
“ALL” appears only when all the data has become “OLD” data. If there is any
“NEW” data, you cannot erase the entire list.
Caller ID Features
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Using the Caller ID list
By using the Caller ID list, you can call back a phone number from the
Caller ID list easily, or store numbers from the Caller ID list into the
Phone Directory.
Calling back a number from the Caller ID list
Turn Press
1
Display the phone number you want to call from the Caller ID list (see page 39).
SMITH JOHN
1-201-123-4567
2
Confirm the number and press
Jog dial.
DIAL PGM ERASE
1-201-123-4567
3
Press Jog dial again.
The phone automatically dials the displayed number.
Notes
• If the number displayed in step 1 is not the one you should call back, you can change the number of digits of the phone number as described on page 44.
• If the phone is connected to a Private Branch Exchange (PBX), you may not be able to call back from the Caller ID list because an outside line access digit is necessary.
Tip
You may press (TALK) to make a call instead of doing steps 2 and 3.
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Caller ID Features
Storing a number of the Caller ID list into the Phone Directory
1
Display the name and phone number you want to store from the Caller ID list (see page 39).
2
Confirm the number and press Jog Dial.
SMITH JOHN
1-201-123-4567
DIAL PGM ERASE
1-201-123-4567
3
Turn Jog Dial up to make “PGM” flash and press Jog Dial.
The cursor flashes at the end of the name.
Enter or change the name, if necessary (see page
29).
4
Press Jog Dial.
The cursor flashes at the end of the phone number.
Enter or change the phone number, if necessary
(see page 29).
SMITH JOH N
12011234567
SMITH JOHN
1201123456 7
5
Press Jog Dial again.
You will hear a long confirmation beep and the name and number are stored.
Notes
• Do not allow more than 20 seconds to elapse between each step of the procedure.
• If the number displayed in step 1 is not the one you should call back, you can change the number of digits of the phone number as described on page 44.
• If the phone is connected to a Private Branch Exchange (PBX), you may need to add an outside line access digit.
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Caller ID Features
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Using the Caller ID list (continued)
To change the number of digits of the phone number
If the number of digits of the phone number in the Caller ID list is different from the actual phone number, you need to adjust the number of digits of the phone number to call back or store into the
Phone Directory.
1
While the phone number from the Caller ID list is displayed, press (#) repeatedly until the phone number with the correct number of digits appears on the display.
Each time you press (#), the number of digits changes as follows.
When the home area code and the local area code do not match
SMITH JOHN
1-201-123-4567
SMITH JOHN
201-123-4567
SMITH JOHN
123-4567
SMITH JOHN
1-123-4567
When the home area code matches
SMITH JOHN
123-4567
SMITH JOHN
1-201-123-4567
SMITH JOHN
1-123-4567
SMITH JOHN
201-123-4567
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Caller ID Features
When the local area code matches
SMITH JOHN
201-123-4567
SMITH JOHN
1-123-4567
SMITH JOHN
1-201-123-4567
SMITH JOHN
123-4567
2
Continue the operation to call or store the phone number with the correct number of digits (pages 42 and 43).
Notes
• You need to adjust the number of digits each time you call back from the
Caller ID list as the changes to the Caller ID data is not stored in memory.
• You may not be able to change the number of digits depending on the Caller
ID data.
Caller ID Features
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Using “Caller ID with Visual Call
Waiting” service
This telephone is compatible with the “Caller ID with Visual Call
Waiting” service. Make sure that your telephone company offers this service.
Like the basic Caller ID service, you need to subscribe to “Caller ID with Visual Call Waiting” in order to use this service.
Even though you may have already subscribed to “Caller ID” and
“call waiting” as two separate services, you need to request a subscription to “Caller ID with Visual Call Waiting” as a single service.
This is a new service that combines the two services.
Even though you now have a “Caller ID with Visual Call Waiting” compatible phone, unless you subscribe to the combined “Caller ID with Visual Call Waiting” service, you will not be able to see the name and number of the second caller.
When a new call comes in while you are talking, you hear two short beeps. The caller’s name and/or phone number of the new call appears on the display for about 20 seconds.
To switch to another caller
1
To switch to the new caller, press (CALL WAITING/ FLASH).
2
To switch back to the first caller, press (CALL WAITING/ FLASH) again.
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Using visual message waiting service
If you subscribe to your telephone company’s message service which includes this feature, the display will show that you have messages waiting to be retrieved.
MESSAGES lamp
If you have messages
“MESSAGES WAITING” will appear on the display, and the MESSAGES lamp on the base phone flashes.
The display and the MESSAGES lamp will go off when you retrieve your messages.
Note
You cannot use this feature, if you have not subscribed to your telephone company’s message service.
For details on the availability of this service, please ask your telephone company.
If the MESSAGES lamp remains flashing
If this lamp does not go off (e.g. When you retrieve your messages with other phones), you can go off the lamp manually.
To go off the MESSAGES lamp
1
Press (PGM) on the handset.
2
Press (#) on the handset.
MESSAGES WAITING
LIGHT-OFF RESET
3
Press Jog Dial.
The MESSAGES lamp on the base phone goes off, and you will hear a long confirmation beep.
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Using visual message waiting service (continued)
If you move or change your telephone company
Message waiting signals are sent in one of two ways: FSK signaling or
“stutter” signaling (Your telephone company can provide you with more information about your service).
The first time this phone receives a voice mail message, it will set itself to the FSK service and will lock out the stutter service if your telephone company is in FSK service.
When you move or change your telephone company, you need to reset this phone. To reset, perform the following procedure. The phone will returns to ready state for either FSK or stutter dial tone voice mail recognition.
To reset this phone
1
Press (PGM) on the handset.
2
Press (#) on the handset.
3
Turn Jog Dial up to make “RESET” flash and press Jog Dial.
You will hear a long confirmation beep and the phone is reset.
MESSAGES WAITING
LIGHT-OFF RESET
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