5.
APPENDIX
Default Setting List .................................................................................................36
Default settings for network setting ...................................................................................................36
Default settings for print service........................................................................................................38
Troubleshooting at Network Printing Setups.......................................................39
Network setting checklists.................................................................................................................39
Equipment detection and printing check ...........................................................................................43
Printer driver installation error messages..........................................................................................49
Troubleshooting......................................................................................................51
Errors in hardware.............................................................................................................................51
When printing cannot be performed..................................................................................................55
Printer driver general errors ..............................................................................................................55
TopAccess error messages...............................................................................................................57
5 APPENDIX
Default Setting List
The printing-related default settings of this equipment are shown below.
The default setting values are the ones set at the factory when this equipment is shipped.
You can see the current setting values by printing the "Configuration Page" from the operation panel of this equipment. See the following page for how to print the "Configuration
Page".
Setup Guide for Printing Functions
Chapter 4 "PRINTING LISTS (EQUIPMENT)"
To Print List
"Configuration page"
Default settings for network setting
General
Link Speed/Duplex Mode ........................................... Auto
TCP/IP
Address Mode............................................................. Dynamic
IP Address .................................................................. Undefined
Subnet Mask ............................................................... Undefined
Default Gateway ......................................................... Undefined
IPX/SPX
Enable IPX/SPX.......................................................... Enable
Frame Type................................................................. Auto Sense
AppleTalk
Enable AppleTalk ........................................................ Enable
Device Name .............................................................. MFP_[NIC Serial Number]
Desired Zone .............................................................. *
DNS session
Enable DNS ................................................................ Enable
Primary DNS Server Address ..................................... 0.0.0.0
Secondary DNS Server Address ................................ 0.0.0.0
DDNS session
Enable DDNS.............................................................. Enable
Host Name .................................................................. MFP-[NIC Serial Number]
Domain Name ............................................................. Undefined
36 Default Setting List
NetWare session
Enable Bindery............................................................ Enable
Enable NDS ................................................................ Enable
Context........................................................................ Undefined
Tree............................................................................. Undefined
Search root ................................................................. Undefined
Bonjour
Enable Bonjour ........................................................... Enable
Link-Local Host Name................................................. MFP_[NIC Serial Number]
Service Name ............................................................. TOSHIBA e-STUDIO520-[serial]
HTTP network service
Enable HTTP Server................................................... Enable
Primary Port Number .................................................. 80
Secondary Port Number ............................................. 8080
SNMP network service
Enable SNMP ............................................................. Enable
Read Community ........................................................ public
Enable Authentication Trap......................................... Enable
Enable Alerts Trap ...................................................... Enable
IP Trap Address1 ........................................................ 0.0.0.0
IP Trap Community ..................................................... public
Default Setting List 37
5 APPENDIX
Default settings for print service
Raw TCP print
Enable Raw TCP ........................................................ Enable
Port Number ............................................................... 9100
LPD print
Enable LPD ................................................................ Enable
Port Number ............................................................... 515
Banners ...................................................................... OFF
IPP print
Enable IPP ................................................................. Enable
Enable Port80 ............................................................. Enable
Port Number ............................................................... 631
URL ............................................................................ http://<IP address>:631/Print
NetWare print
Login Name ................................................................ MFP_[NIC Serial Number]
Password ................................................................... Undefined
Print Queue Scan Rate .............................................. 5 seconds
38 Default Setting List
Troubleshooting at Network Printing Setups
This section describes troubleshooting when you are setting up network printing. Network printing is enabled when the Network Printer Kit is installed.
The items in the table below are described in this section, and are transcribed from other manuals (in PDF files) of this equipment.
Item
Network setting checklists
P.39 “Network setting checklists”
Equipment detection and printing check
P.43 “Equipment detection and printing check”
Printer driver installation error messages
P.49 “Printer driver installation error messages”
Transcribed from
Network Administration Guide for Printing Functions
Network Administration Guide for Printing Functions
Printing Guide
For troubleshooting when the setups have been completed, see the following page:
P.51 “Troubleshooting”
Network setting checklists
When a computer cannot print data to this equipment through a network, check if the settings are correctly made according to the Network Administration Guide for Printing Functions by referring to the checklists shown below. The checklist covers major printing setting items explained in the Network Administration Guide for Printing Functions.
Raw TCP or LPR printing in a Windows operating system environment:
No Check...
Yes
1 Are the IP Address properties correctly set?
2 Is the Raw TCP Printing correctly set?
Next Step
Next Step
3 Is the LPR/LPD Printing correctly set?
Next Step
4 Were the proper printer drivers installed?
Next Step
5 Is the Raw TCP or LPR port configured with correct IP address?
Next Step
6 Can you print to this equipment?
End
No For Instruction, Go To...
Set up the IP address correctly.
Set up the Raw TCP print service correctly.
Set up the LPD print service correctly.
See the Printing Guide to install proper printer drivers.
See the Printing Guide to configure the proper port.
Refer to the following section to troubleshoot the condition.
P.48 “Cannot print data to this equipment”
Troubleshooting at Network Printing Setups 39
5 APPENDIX
IPP printing in a Windows operating system environment:
No Check...
1 Are the IP Address properties correctly set?
2 Is the HTTP Server on this equipment enabled?
Yes
Next Step
Next Step
3 Is the IPP Printing correctly set?
Next Step
4 Were the proper printer drivers installed?
Next Step
5 Is the IPP port configured with correct URL?
6 Can you print to this equipment?
Next Step
End
No For Instruction, Go To...
Set up the IP address correctly.
Enable the HTTP server in the
HTTP Network Service.
Set up the IPP print service correctly.
See the Printing Guide to install proper printer drivers.
See the Printing Guide to configure proper port.
Refer to the following section to troubleshoot the condition.
P.48 “Cannot print data to this equipment”
Printing via print server in a Windows operating system environment:
No Check...
Yes
1 Are the IP Address properties correctly set?
2 Is the Raw TCP Printing correctly set?
Next Step
Next Step
3 Is the LPR/LPD Printing correctly set?
Next Step
4 Were the proper printer drivers installed?
Next Step
5 Is the Raw TCP or LPR port configured with correct IP address?
Next Step
6 Is the Windows print server correctly set?
7 Can you print to this equipment?
Next Step
End
No For Instruction, Go To...
Set up the IP address correctly.
Set up the Raw TCP print service correctly.
Set up the LPD print service correctly.
See the Printing Guide to install proper printer drivers.
See the Printing Guide to configure the proper port.
Set up the Windows print server correctly.
Refer to the following section to troubleshoot the condition.
P.48 “Cannot print data to this equipment”
40 Troubleshooting at Network Printing Setups
Novell printing in a NetWare environment:
No Check...
1 Are the IPX/SPX protocol enabled? Is the correct frame type selected?
2 If applicable, did you successfully set up queuebased printing?
Yes
Next Step
Next Step
3 Did you configure this equipment for NetWare connection?
Next Step
4 Did you configure this equipment for Novell print service?
Next Step
5 Were the proper printer drivers installed?
Next Step
6 Is the IPP port configured with correct URL?
Next Step
7 Can you see this equipment in Windows Network Neighborhood?
Next Step
8 Can you print to this equipment?
End
No For Instruction, Go To...
Set up the IPX/SPX correctly.
Set up the NetWare server properly.
Set up the NetWare network settings correctly.
Set up the Novell print service correctly.
See the Printing Guide to install proper printer drivers.
See the Printing Guide to configure the proper port.
Check that the SMB protocol is enabled in client computers.
Refer to the following section to troubleshoot the condition.
P.48 “Cannot print data to this equipment”
AppleTalk printing in a Macintosh environment:
No Check...
Yes
1 Is AppleTalk enabled on this equipment?
2 Are the IP Address properties correctly set?
Next Step
Next Step
3 Is this equipment available in the Chooser when you click the LaserWriter 8 printer icon?
Next Step
4 Can you access any other network device from the
Macintosh computer?
5 Can another Macintosh computer on the network print to this equipment? If so, compare the settings to determine which need to be changed to support printing from this machine.
Next Step
End
No For Instruction, Go To...
Enable the AppleTalk.
Set up the IP address correctly.
Make sure the AppleTalk zone is supported by the Macintosh client.
Refer to your Macintosh networking documentation or contact
Macintosh technical support.
Refer to your Macintosh networking documentation or contact
Macintosh technical support.
Troubleshooting at Network Printing Setups 41
5 APPENDIX
LPR printing in a Macintosh environment:
No Check...
Yes
1 Are the IP Address properties correctly set?
2 Is the LPR/LPD Printing correctly set?
Next Step
Next Step
3 Were the proper printer drivers installed?
Next Step
4 Is the LPR port configured with correct IP address?
Next Step
5 Can you print to this equipment?
End
No For Instruction, Go To...
Set up the IP address correctly.
Set up the LPD print service correctly.
See the Printing Guide to install proper printer drivers.
See the Printing Guide to configure the proper port.
Refer to the following section to troubleshoot the condition.
P.48 “Cannot print data to this equipment”
IPP printing in a Unix environment:
No Check...
1 Are the IP Address properties correctly set?
Yes
Next Step
2 Is the HTTP Server on this equipment enabled?
3 Is the IPP Printing correctly set?
Next Step
Next Step
4 Were the proper printer drivers installed?
Next Step
5 Is the IPP port configured with correct URL?
6 Can you print to this equipment?
Next Step
End
No For Instruction, Go To...
Set up the IP address correctly.
Enable the HTTP server in the
HTTP Network Service.
Set up the IPP print service correctly.
See the Printing Guide to install proper printer drivers.
See the Printing Guide to configure proper port.
Refer to the following section to troubleshoot the condition.
P.48 “Cannot print data to this equipment”
42 Troubleshooting at Network Printing Setups
Equipment detection and printing check
When a computer cannot detect this equipment through a network or when network printing is disabled, see the following items to solve the problem:
If the problem persists after you have followed all of the steps, contact TOSHIBA’s authorized dealer for further assistance.
Cannot see this equipment
Problem description
After configuring this equipment, you cannot detect it over the network. This could be the result of configuration conflicts within this equipment, but is more likely to be caused by network configuration errors.
The checklist below helps you identify the cause of the error and search for more information about resolving it.
No For Instruction, Go To...
Set up the proper protocols.
No Check...
Yes
1 Did a startup page print out?
If not, wait until the communication comes online.
Examine the protocol settings that print out on the startup page. Are they correct?
Next Step
2 Print out a configuration page. Make sure there are not any discrepancies or inconsistencies between the current network settings and your network environment. Change the network settings, if necessary. Use the Find Computer utility from your Windows computer to locate this equipment by its device name.
Can you find this equipment?
Next Step
3 Can you locate other computers that are in the same network as this equipment?
Next Step
4 Check link LED activity on the hub and/or NIC of this equipment and the client machine. Do the hardware components appear to be functioning properly?
Next Step
Set up the proper protocol if required.
Once you find this equipment, configure the port that it is mapped correctly to the device.
Check the network settings on the client computer to make sure they are compatible with the network settings on this equipment.
Contact your TOSHIBA service representative.
Troubleshooting at Network Printing Setups 43
5 APPENDIX
No Check...
Yes
5 Make sure that the device name for this equipment is unique and verify that the
WINS and/or DNS server database are not causing potential naming conflicts with the network settings on this equipment. If necessary, change the network settings on this equipment.
After the communication comes back online, can you see this equipment in the network?
Next Step
6 If the network environment is using complex subnet or supernet structures, is the
IP address used by this equipment within the network structures range of valid addresses?
End
No For Instruction, Go To...
Set up the NetBIOS name of the device correctly.
Please contact your local network support specialist for further assistance.
Cannot discover this equipment
Problem description
This equipment is discovered automatically using SNMP.
When Address Book Viewer cannot automatically discover this equipment over the network, the most likely cause is the limitations of the protocols on the supporting computers. In some cases, you need to add or update network components.
The following checklist helps you identify the source of the error ad directs you to where you can find more information about solving it.
No No Check...
Yes
1 Is the SNMP enabled on this equipment?
Is “public” is specify for the
Read Community?
Is “private” is specify for the
Read Write Community?
Next Step
2 Confirm that the protocol suite installed on the client computer has been updated with the latest software for the given operating system.
If your network only supports the IPX/SPX protocol, make sure that the most current version of Novell Client software is installed.
Next Step
For Instruction, Go To...
Enable the SNMP (MIB) and confirm the Read Community and
Read Write Community setting.
See the vendor’s Web site for information about product updates and technical supports.
44 Troubleshooting at Network Printing Setups
No Check...
3 Print a NIC Configuration page from this equipment.
Does this equipment support the same protocol as the network?
4 Change the protocol settings from TopAccess, if necessary, and reboot the equipment for the changes to take effect. Repeat step
2. Was the device discovered?
Yes
Next Step
Next Step
5 Check the NIC Configuration page. Are the IP
Address and subnet mask settings correct?
6 Check the router to make sure it is not filtering out this equipment packets. Is the router processing equipment packets correctly?
Next Step
Next Step
7 Can another computer within the same network segment discover this equipment?
8 Check the NIC Configuration page. Is the Unit Serial
Number part of the device name?
9 Check link activities on the port being used by this equipment and the integrity of the network cable, hub, or switch that connects this equipment to the network.
Replace any network components that you can tell or suspect are faulty.
Next Step
Next Step
End
No For Instruction, Go To...
Configure the proper protocol.
Set up the TCP/IP settings correctly.
Adjust the router settings.
Refer to the following section to troubleshoot the condition.
P.39 “Network setting checklists”
Contact your service representative.
Troubleshooting at Network Printing Setups 45
5 APPENDIX
Cannot ping this equipment
Problem description
You can check if this equipment is correctly connected to a network by executing a ping command from a computer.
If this equipment does not respond when you ping it, there is a problem either with the network configuration or with device operation.
The following checklist helps you identify the source of the error and directs you where you can find more information about solving it.
No No Check...
Yes
1 Confirm that the TCP/IP protocol suite is installed on the client computer.
Next Step
2 Look at the NIC configuration page and confirm the
TCP/IP settings are correct.
Is the IP Address entered and valid? Are the Gateway and Subnet settings correct?
Next Step
3 Reboot this equipment.
Check the NIC Configuration page that prints out. Are the TCP/IP settings correct?
Next Step
4 Try to ping this equipment again. Did this equipment respond to the ping?
Next Step
5 Can you ping this equipment from any other computer within the same network? If not, this equipment might have an IP
Address that is out of range or invalid.
6 Can you ping to another computer within the same network?
Next Step
Next Step
For Instruction, Go To...
The networking section of your operating system documentation.
Enter the correct TCP/IP settings.
The settings are not binding, contact your service representative.
Contact your local network specialist for a valid IP address for this equipment.
Check the computer’s protocol settings to make sure the gateway and subnet settings are correct.
The NIC is faulty or improperly installed. Contact your service representative.
7 If you have customized the device name, you can check if the NIC is functional by restoring the default settings. When this equipment automatically reboots and a NIC Configuration page prints, does the device name include the
NIC’s Unit Serial Number?
Next Step
46 Troubleshooting at Network Printing Setups
No Check...
8 Check link activities on the port being used by the equipment and also the integrity of the network cable, Hub, or Switch that is connecting the equipment to the network. Replace any network components that you suspect are faulty. Can you ping this equipment now?
Yes
End
No For Instruction, Go To...
Contact your service representative.
Cannot print from client computer
Problem description
After following the instructions in this guide to install and configure your hardware, network, and client software, you are still unable to print from a client computer to this equipment. This problem can arise as the result of a hardware malfunction, a network communication or configuration problem, or incorrect client setup or driver properties.
The following checklist will help you identify the source of the errors and direct you to information solving the issue.
No Check...
Yes
1 Is the copier functioning normally? Do copy jobs output properly?
Next Step
No For Instruction, Go To...
Check the device status displayed in the Device tab page of
TopAccess.
2 Check the Device page of
TopAccess. Are the options specified for the job supported by the hardware configuration? If not, delete the job, install the required components, and try again.
Next Step
3 Can you print jobs from other client computers?
Next Step
Contact your service representative.
Refer to the following section to troubleshoot the condition.
P.48 “Cannot print data to this equipment”
4 At this point, the problem you have identified is most likely related to a client-side error.
Refer to the Printing Guide to troubleshoot the error condition.
Troubleshooting at Network Printing Setups 47
5 APPENDIX
Cannot print data to this equipment
Problem description
When you are unable to print to this equipment, network printing services have not been set up correctly, or this equipment has not been properly configured to operate in your network environment. The following checklist will help you identify the source of the error and direct you to information solving the issue.
No For Instruction, Go To...
Set up the proper protocol.
No Check...
Yes
1 Have you set the protocol settings so they are compatible with your network and client protocol settings?
If data sent from a specific computer through a network to this equipment are successfully printed, this could be a network configuration error, not a hardware malfunction or the incorrect connection of this equipment.
Next Step
2 Have you set up the appropriate type(s) of print services should be supported?
Next Step
3 If you are using Novell print services, did you set up the
Novell side of network printing, such as creating print servers and attaching the print queue?
Next Step
4 If you set up Novell print services, can you see the print job using PCONSOLE or NWAdmin?
Next Step
5 Have you checked the gateway and subnet settings to make sure this equipment is part of the same network
Gateway as the client from which you are trying to print?
6 Are other services and communications performed over the network behaving in the normal and expected manner?
Next Step
End
Check the settings required for your printing environment.
Set up the NetWare server.
Refer to your Novell PCONSOLE or NWAdmin user documentation for help with using these utilities.
Set up the TCP/IP correctly.
Refer to your network documentation or use a network diagnostic utility to research a network problem.
48 Troubleshooting at Network Printing Setups
Printer driver installation error messages
Setup Needs to Copy Windows NT Files
Problem description
The wrong port type was selected from the Printer Ports dialog.
Corrective action
1. Click Cancel until the Add Printer Wizard terminates.
2. Double-click Add Printer from the Printers folder but, when prompted to select a port, choose
Local Port.
Client Software CD Now Required
Problem description
When adding a new printer driver, the end user did not choose the Have Disk option; instead, he selected the printer name from the Add Printer list.
Corrective action
1. Cancel the Add Printer Wizard.
2. Double-click Add Printer from the Printers folder but, when prompted to locate the driver, click Have Disk.
3. Select Use Existing Driver to add another copy of an existing driver or browse to the subdirectory that contains the appropriate *.inf file.
File *.DRV on Client CD Count Not Be Found
Problem description
When adding a new printer driver, the user did not choose the Have Disk option but selected the printer name from the Add Printer list.
Corrective action
1. Cancel the Add Printer Wizard.
2. Double-click Add Printer from the Printers folder, but when prompted to locate the driver, click Have Disk.
3. Browse to the subdirectory that contains the appropriate *.inf file.
Location Does Not Contain Information About Your Hardware
Problem description
The path to the *.inf file selected during driver installation is too far away. In other words, there are too many characters in the directory path.
Corrective action
Copy the directory containing the *.inf file to the local drive and resume installation.
Troubleshooting at Network Printing Setups 49
5 APPENDIX
This Port is Currently in Use
Problem description
The driver was either open, printing a job, or is in use by another printer or application, when you attempted to delete it.
Corrective action
Make sure all print jobs have completed before deleting a port. If there are still problems, exit all applications and try again. Check each driver to see if another driver is using the same port. If so, first change the driver’s port setting and delete the port.
Problem with the Current Printer Setup
Problem description
The driver was not set up properly, possibly because the installation procedure did not complete.
Corrective action
Delete the driver and reinstall it from the distribution CD-ROM.
50 Troubleshooting at Network Printing Setups
Troubleshooting
This section describes troubleshooting when you have completed the setups of network printing, as shown in the table below. (The items in this table are transcribed from other manuals (in PDF files) of this equipment.)
For troubleshooting at the time of the setups, see the following page:
P.39 “Troubleshooting at Network Printing Setups”
Transcribed from Item
Errors in hardware
General errors
Error messages on the TopAccess screen
When printing cannot be performed
Errors on client computers in Windows platform
Errors on client computers in Macintosh platform
Printer driver errors
TopAccess error messages
-
Printing Guide
Printing Guide
Setup Guide for Printing Functions
Errors in hardware
Conceivable errors in hardware are as follows:
Malfunctions of system boards, cables or connectors, or their incorrect installation
Malfunctions of the standard or optional units of this equipment, or their false operation
Damage in system software or firmware in this equipment, or their deterioration
If you assume the error comes from incorrect copying, see the Operator’s Manual for Copying
Functions to solve it.
Troubleshooting 51
5 APPENDIX
General errors
Cannot print the start page
Details
When a start page cannot be printed after the power-ON of this equipment even though start page printing has been enabled, this could be an error in the hardware. Contact our service station.
Cannot print jobs
Details
This could be an error in the software caused by the property settings of an inappropriate printer driver. However, it could be an error in the hardware when the job cannot be printed from any of the computers.
The checklist below helps you identify the cause of the error and search for more information about solving it.
NO
1
2
3
4
Check...
Is printing disabled from all the client computers connected?
Is the job monitored using print monitoring utilities, such as PCONSOLE or
Print Manager?
Can you analyze the problem by the error message and solve it?
Can you print to this equipment?
YES
Next
Step
↓
Next
Step
↓
Next
Step
↓
End
NO
⇒
⇒
⇒
⇒
For Instruction, Go To...
Refer to the following section to troubleshoot the condition:
P.43 “Equipment detection and printing check”
See the following section for troubleshooting.
P.43 “Equipment detection and printing check”
Refer to the following sections to troubleshoot the condition:
P.55 “When printing cannot be performed”
P.55 “Printer driver general errors”
P.57 “TopAccess error messages”
Contact your service representative.
52 Troubleshooting
1
2
Device status indicators (TopAccess)
You can check if this equipment requires maintenance using the TopAccess utility. In the Device tab menu, visible checking of the current status of this equipment is enabled with displayed icons when trouble has occurred in this equipment.
TopAccess Device tab menu:
1) Device status indicators
The error status of this equipment is displayed with the icon.
See the next page for the types of icons and what each icon displayed indicates.
2) Alerts
An alert message is displayed. Errors are displayed in red and warnings are displayed in yellow. See the following page for the messages to be displayed:
P.57 “TopAccess error messages”
Printer Error
The above printer error icon indicates:
- You need to remove paper from the receiving tray.
Cover Open
The Cover Open error icon indicates that you need to close the cover.
Troubleshooting 53
5 APPENDIX
Drawer Open
The Drawer Open error icon indicates that one of the drawers is opened. You must close the opened drawer to resume printing or copying.
Toner Empty
The Toner Empty icon indicates the empty status of the toner cartridge. For information on how to resolve the error condition, see “Replacing Toner Cartridge” in the Operator’s Man-
ual for Copying Functions.
Paper Empty
The Out of Paper error icon indicates the empty status of the drawer. This status does not immediately stop a print job or a copy job. If the automatic paper selection (APS) function is enabled, the print or copy job may continue by selecting paper of the same size in the other drawer. For information on how to resolve the error condition, see “When Message Lamp is
Lit/Blinking” in the Operator’s Manual for Copying Functions.
When paper has run out, you can cancel a print job in process from the control panel of this equipment. See the following page for how to cancel a print job:
Setup Guide for Printing Functions
Chapter 3 "CANCELING PRINT JOBS AND PRINTING FONT LISTS (EQUIPMENT)"
"To Cancel Print Jobs"
Paper Jam
The Paper Jam icon indicates that you must remove jammed paper from the equipment. For information on how to resolve the error condition, see “Paper Jams” in the Operator’s Man-
ual for Copying Functions.
Service calls
The Service Call error icon indicates that you must call for service. Contact your service technician.
54 Troubleshooting
When printing cannot be performed
This problem can arise as the result of a hardware malfunction, a network communication or configuration problem. Before troubleshooting the client error, ask your administrator to troubleshoot the hardware or network errors.
The following checklist helps you identify the source of the error and directs to you where you can find more information about resolving it.
Client error for Windows platform
No Check...
1 Did you mapped to the correct network port?
Yes
End
No
For Instruction, Go
To...
P.55 “Driver Mapped to
Wrong Port”
Client error for Macintosh platform
No Check...
1 Is this equipment you created selected in the Chooser?
Yes
End
No
For Instruction, Go
To...
Refer to “Installing the printer on Mac OS 8.6/9.x” in the Printing Guide.
Printer driver general errors
Driver Mapped to Wrong Port
Problem description
If the printer driver on a client workstation points to the wrong network port, jobs do not appear in the current jobs queue or print out.
Corrective action
1. Open the Printers folder from the Control Panel.
2. Right-click the printer driver icon.
3. Select Properties from the shortcut menu.
4. Depending on the operating system, select the following tab:
- In Windows 98/Me — Select Details. Browse to select the printer or Novell queue.
- In Windows NT 4.0/2000/XP/Server 2003 — Select Ports. Add a new port and map it to the printer.
5. Make sure that the path to the printer and the device name are correct.
\\<device name>\print
- Where <device name> is the same as the device name set from the Control Panel.
6. Click the General Tab and click Print Test Page to confirm that the settings are correct.
Troubleshooting 55
5 APPENDIX
Command Line Options Not Processed
Problem description
All print options are sent to this equipment at the start of the print job. If the print file already contains print commands, they override the command line options you set. For example, if the print file specifies the Letter media, and you specify the A4 media option with the lp command, the document is output on letter size paper (provided, of course, that all copier-related restrictions have been met).
Corrective action
Change the properties in the document you want to print and recreate the print file. Submit the print job using the LP command without setting additional parameters.
Retrieval of Printer Configuration Failed
Problem description
When accessing the printer properties, the system displayed “Retrieval of printer configuration failed”.
Corrective action
If the printer driver cannot communicate with this equipment — Verify that the system is running.
If not, turn it on. Connect to this equipment via TopAccess. If you cannot connect, reboot this equipment. If that fails, check the printer driver port assignment to make sure it is correct.
Cannot Print a Job as Expected Using PS Printer Driver
Problem description
When printing with the PS3 printer driver from the application that creates the PostScript code for printing such as Adobe Acrobat, the following print options may not work correctly.
Manual Scale
Print Paper Size
Paper Type
User Front Cover
User Back Cover
Booklet
Multiple Pages per Sheet
All options in the Effect tab
All options in the Image Quality tab
Corrective action
Disable “Use PostScript Passthrough” in the PostScript Settings dialog box and print a document.
56 Troubleshooting
Cannot Change Settings on Fonts Tab and Configuration Tab
Problem description
The Fonts Tab and Configuration tab are grayed out and they cannot be modified.
Corrective action
Users who do not have the privilege to change the printer driver setting cannot change the options in the Fonts Tab and Configuration tab. Please log in with Administrator or Power User.
TopAccess error messages
The error message will be displayed in “Alerts” field on the Device tab page of TopAccess.
TopAccess Message Corrective Action
Front Cover Open - Please Close Cover.
Close the Front Cover.
Paper Feeding Cover Open - Please Close
Cover.
Close the Paper Feeding Cover.
Transfer/Transport unit Open - Please Close
Cover.
Close the Transfer/Transport unit.
Drawer Open - Please Close Cover.
Automatic Duplexer Unit Cover Open -
Please Close Cover.
Paper Jam in Auto Duplexer Unit - Please
Clear Paper Path
Close the drawer.
Close the Automatic Duplexer Unit Cover.
Remove jammed paper.
Paper Jam in Printer - Please Clear Paper
Path
Remove jammed paper.
Paper Ejection Jam - Please Clear Paper
Path
Black Toner Empty - Please Refill.
Remove jammed paper.
Replace the black toner. Refer to the Opera-
tor’s Manual for Copying Functions for instruction.
Automatic Document Feeder Error - Please
Contact Service Technician.
Contact your service representative.
Alignment Error in Automatic Document
Feeder - Please Contact Service Technician.
Contact your service representative.
Troubleshooting 57
5 APPENDIX
TopAccess Message Corrective Action
Motor Error in Automatic Document Feeder -
Please Contact Service Technician.
Contact your service representative.
I/F Error in Automatic Document Feeder -
Please Contact Service Technician.
Contact your service representative.
Fatal Error - Please Contact Service Technician.
Contact your service representative.
Main Motor Error - Please Contact Service
Technician.
Contact your service representative.
Printer Output Error - Please Contact Service Technician.
Contact your service representative.
Printer Input Error - Please Contact Service
Technician.
Contact your service representative.
58 Troubleshooting
INDEX
D
Disclaimer notice
.......................................... 2
G
General Errors
............................................ 55
INDEX 59
60 INDEX
DP-1650/2040
OME06003900
MULTIFUNCTIONAL DIGITAL SYSTEMS
Quick Start Guide for Printing Functions
2-17-2, HIGASHIGOTANDA, SHINAGAWA-KU, TOKYO, 141-8664, JAPAN
©2006 TOSHIBA TEC CORPORATION All rights reserved
R060120B0300-TTEC
Ver B 2006-03
