5.
APPENDIX
Default Setting List .................................................................................................28
Default settings for NETWORK SETTING ........................................................................................28
Default settings for PRINT SERVICE SETTING ...............................................................................29
Troubleshooting......................................................................................................30
Network setting checklists.................................................................................................................30
TopAccess error messages...............................................................................................................36
5 APPENDIX
Default Setting List
The Scanning-related default setting values of this equipment are shown below.
y The default setting values are the ones set at the factory when this equipment is shipped.
y You can see the current setting values by printing the "Configuration Page" from the operation panel of this equipment. See the following manual for how to print the "Configuration
Page".
Setup Guide for Scanning Functions
Chapter 4 "PRINTING LISTS (EQUIPMENT)"
To Print Lists
"Configuration Page"
Default settings for NETWORK SETTING
SMB SESSION
SMB SIGNING OF SMB CLIENT ............................... AUTO
SMTP CLIENT NETWORK SERVICE
ENABLE SMTP CLIENT ............................................. ENABLE
AUTHENTICATION..................................................... DISABLE
POP BEFORE SMTP.................................................. DISABLE
SMTP SERVER ADDRESS ........................................ Undefined
LOGIN NAME ............................................................. Undefined
PORT NUMBER.......................................................... 25
SMTP SERVER NETWORK SERVICE
ENABLE SMTP SERVER ........................................... ENABLEE
PORT NUMBER.......................................................... 25
ENABLE OFFRAMP GATEWAY ................................. DISABLE
ENABLE OFFRAMP SECURITY ................................ ENABLE
ENABLE OFFRAMP PRINT ....................................... ENABLE
E-MAIL ADDRESS...................................................... Undefined
POP3 NETWORK SERVICE
ENABLE POP3 CLIENT ............................................. ENABLE
POP3 SERVER ADDRESS ........................................ Undefined
TYPE POP3 LOGIN.................................................... AUTO
ACCOUNT NAME....................................................... Undefined
SCAN RATE................................................................ 5
PORT NUMBER.......................................................... 110
FTP CLIENT NETWORK SERVICE
DEFAULT PORT NUMBER......................................... 21
28 Default Setting List
Default settings for PRINT SERVICE SETTING
E-MAIL PRINT
ENABLE PRINT HEADER .......................................... DISABLE
ENABLE PRINT MESSAGE BODY ............................ ENABLE
MAXIMUM E-MAIL BODY PRINT............................... 5
ENABLE PRINT E-MAIL ERROR ............................... ENABLE
ENABLE E-MAIL ERROR FORWARD ....................... DISABLE
E-MAIL ERROR TRANSFER ADDRESS ................... Undefined
ENABLE PARTIAL E-MAIL ......................................... ENABLE
PARTIAL WAIT TIME .................................................. 24
MDN REPLY ............................................................... DISABLE
Default Setting List 29
5 APPENDIX
Troubleshooting
This section picks up troubleshooting from other manuals and describes them collectively.
Network setting checklists
Check if the network setting is correct according to checklists, and then specify the cause of the error and take an appropriate countermeasure. The checklists are introduced by functions. Look for a function you are using and refer to the corresponding item in the list. Note that the checklists are extracts from the Network Administration Guide for Scanning Functions.
When this equipment cannot be detected over the network, check if the network cable is correctly connected, and then refer to the following manuals: y
Network Administration Guide for Printing Functions
Chapter 3 “TROUBLESHOOTING”
Equipment Detection and Printing Check
File storage
When an error has occurred in the file storage function, check the setting by referring to the list below.
Yes No No Check Item
1 Is the IP address of this equipment correctly set?
2 Can you utilize the TopAccess?
3 Is a folder where the file is stored set correctly?
4 Can the file be stored?
Next Step
Ø
Next Step
Ø
Next Step
Ø
End
Ö
Ö
Ö
Ö
Countermeasure
Refer to the Setup Guide for
Printing Functions and set the
TCP/IP correctly.
Refer to the Setup Guide for
Printing Functions and set the
HTTP correctly.
Refer to “Setting up Save as file
Settings” in the Setup Guide for
Scanning Functions and set the folder correctly.
According to the protocol selected in this step, setting the related items in the “Setup” - “Network” menu may be required.
An error code is printed in the
Transmission/Reception Journal.
Refer to the “Error code list” in the
Network Administration Guide
for Scanning Functions.
30 Troubleshooting
Email transmission
When an error has occurred in the Email transmission function, check the setting by referring to the list below.
Yes No No Check Item
1 Are servers for sending
Emails correctly set?
2 Is the IP address of this equipment correctly set?
3 Can you utilize the TopAccess?
4 Is the setting for SMTP transmission of Emails enabled?
5 Is the setting for sending
Emails enabled?
6 Can you send Emails?
Next Step
Ø
Next Step
Ø
Next Step
Ø
Next Step
Ø
Next Step
Ø
End
Ö
Ö
Ö
Ö
Ö
Ö
Countermeasure
Refer to an appropriate manual and set the DNS server and
SMTP server correctly.
If necessary, refer to the “Setting up DNS Server and Mail Server” in the Network Administration
Guide for Scanning Functions.
Refer to the Setup Guide for
Printing Functions and set the
TCP/IP correctly.
Refer to the Setup Guide for
Printing Functions and set the
HTTP correctly.
Refer to the Setup Guide for
Scanning Functions and set the
SMTP client correctly.
Refer to the Setup Guide for
Scanning Functions and perform a correct Email transmission setting.
An error code is printed in the
Transmission/Reception Journal.
Refer to the “Error code list” in the
Network Administration Guide
for Scanning Functions.
Troubleshooting 31
5 APPENDIX
Email printing
When an error has occurred in the Email printing function, check the setting by referring to the list below.
Yes No No Check Item
1 Is a server for receiving
Emails correctly set?
2 Is the IP address of this equipment correctly set?
3 Can you utilize the TopAccess?
4 Is the setting for receiving
Emails enabled?
Next Step
Ø
Next Step
Ø
Next Step
Ø
Next Step
Ø
5 Is a setting for printing attachment files of the received Email enabled?
6 Can you receive Emails and print their attachment files?
Next Step
Ø
End
Ö
Ö
Ö
Ö
Ö
Ö
Countermeasure
Refer to an appropriate manual and set the POP3 server correctly.
If necessary, refer to the “Setting up DNS Server and Mail Server” in the Network Administration
Guide for Scanning Functions.
Refer to the Setup Guide for
Printing Functions and set the
TCP/IP correctly.
Refer to the Setup Guide for
Printing Functions and set the
HTTP correctly.
Refer to the Setup Guide for
Scanning Functions and set the
POP3 correctly.
Refer to the Setup Guide for
Scanning Functions and perform a correct Email print setting.
An error code is printed in the
Transmission/Reception Journal.
Refer to the “Error code list” in the
Network Administration Guide
for Scanning Functions.
32 Troubleshooting
InternetFax
When an error has occurred in the InternetFax function, check the setting by referring to the list below.
No No Check Item
1 Are servers for sending or receiving the Internet Faxes set correctly?
Yes
Next Step
Ø
2 Is the IP address of this equipment correctly set?
3 Can you utilize the TopAccess?
4 Are settings for sending or receiving Internet Faxes enabled?
5 Is a setting for printing the received InternetFax enabled?
6 Can you send and receive the InternetFaxes and print the attachment files of the received one?
Next Step
Ø
Next Step
Ø
Next Step
Ø
Next Step
Ø
End
Ö
Ö
Ö
Ö
Ö
Ö
Countermeasure
Refer to an appropriate manual and set the DNS server and mail server correctly.
If necessary, refer to the “Setting up DNS Server and Mail Server” in the Network Administration
Guide for Scanning Functions.
Refer to the Setup Guide for
Printing Functions and set the
TCP/IP correctly.
Refer to the Setup Guide for
Printing Functions and set the
HTTP correctly.
Refer to the Setup Guide for
Scanning Functions and perform the correct settings of an
SMTP client computer, a POP3 server and the Internet Fax.
Refer to the Setup Guide for
Scanning Functions and perform a correct Email print setting.
An error code is printed in the
Transmission/Reception Journal.
Refer to the “Error code list” in the
Network Administration Guide
for Scanning Functions.
Troubleshooting 33
5 APPENDIX
Onramp gateway
When an error has occurred in the onramp gateway function, check the setting by referring to the list below.
Yes No No Check Item
1 Are servers for sending an
InternetFax/Email set correctly?
2 Is the IP address of this equipment correctly set?
3 Can you utilize the TopAccess?
4 Is the setting for SMTP transmission of an Internet-
Fax/Email enabled?
5 Are settings for sending an
InternetFax/Email enabled?
6 Is a setting for the Fax functions enabled?
Next Step
Ø
7 Is a setting for the onramp gateway functions enabled?
8 Can you send a Fax document received from a G3 facsimile as an InternetFax/
Email?
Next Step
Ø
Next Step
Ø
Next Step
Ø
Next Step
Ø
Next Step
Ø
Next Step
Ø
End
Ö
Ö
Ö
Ö
Ö
Ö
Ö
Ö
Countermeasure
Refer to an appropriate manual and set the DNS server and
SMTP server correctly.
If necessary, refer to the “Setting up DNS Server and Mail Server” in the Network Administration
Guide for Scanning Functions.
Refer to the Setup Guide for
Printing Functions and set the
TCP/IP correctly.
Refer to the Setup Guide for
Printing Functions and set the
HTTP correctly.
Refer to the Setup Guide for
Scanning Functions and set the
SMTP client correctly.
Refer to the Setup Guide for
Scanning Functions and perform a correct InternetFax setting.
Refer to the Setup Guide for
Printing Functions or the Oper-
ator's Manual for Facsimile
Function and perform a correct
Fax setting.
Refer to the Setup Guide for
Scanning Functions or the
Operator's Manual for Facsim-
ile Function and set the mailboxes and the Email address of the destination correctly.
An error code is printed in the
Transmission/Reception Journal.
Refer to the “Error code list” in the
Network Administration Guide
for Scanning Functions.
34 Troubleshooting
Offramp gateway
When an error has occurred in the offramp gateway function, check the setting by referring to the list below.
No No Check Item
1 Are servers for forwarding an InternetFax/Email to this equipment set correctly?
Yes
Next Step
Ø
2 Is the IP address of this equipment correctly set?
3 Can you utilize the TopAccess?
4 Are the settings for the DNS session and DDNS session enabled?
Next Step
Ø
5 Is a setting for the offramp gateway functions enabled?
6 Is a setting for the Fax functions enabled?
Next Step
Ø
7 Can you fax an InternetFax/
Email received from other equipments to a G3 facsimile?
Next Step
Ø
Next Step
Ø
Next Step
Ø
End
Ö
Ö
Ö
Ö
Ö
Ö
Ö
Countermeasure
Refer to an appropriate manual and set the DNS server and
SMTP server correctly.
If necessary, refer to the “Setting up DNS Server and Mail Server” in the Network Administration
Guide for Scanning Functions.
Refer to the Setup Guide for
Printing Functions and set the
TCP/IP correctly.
Refer to the Setup Guide for
Printing Functions and set the
HTTP correctly.
Refer to the Setup Guide for
Scanning Functions and set the
DNS session correctly. If the DNS server supports dynamic DNS, a setting for DDNS session is also required.
Refer to the Setup Guide for
Scanning Functions and set the
SMTP server of this equipment correctly.
If “OffRamp Security” is set
“Enable”, the Fax number of a destination (to which the Fax is forwarded) must be registered into the address book of this equipment.
Refer to the Setup Guide for
Printing Functions or the Oper-
ator's Manual for Facsimile
Function and perform a correct
Fax setting.
An error code is printed in the
Transmission/Reception Journal.
Refer to the “Error code list” in the
Network Administration Guide
for Scanning Functions.
Troubleshooting 35
5 APPENDIX
TopAccess error messages
The device status indicators (icons) and messages on the TopAccess screen notify you the status of errors occurred on this equipment. Refer to lists for the icons and messages and look for items concerned. Note that the lists are extracts from the Setup Guide for Printing Functions.
TopAccess Device tab menu:
1
2
1) Device status indicators
The device status indicators (icons) are displayed here. For the details, see the following page:
P.37 “Device status indicator list”
2) Alerts
The error messages are displayed here. For the details, see the following page:
P.38 “Error message list”
36 Troubleshooting
Device status indicator list
y Printer Error
The above printer error icon indicates:
- You need to remove paper from the receiving tray.
- Non-recommended toner is being used.
For information on how to resolve the error condition, see “Replacing Toner Cartridge” in the Operator’s Manual for Copying Functions.
y
Cover Open
The Cover Open error icon indicates that you need to close the cover.
y Toner Empty
The Toner Empty icon indicates the empty status of the toner cartridge. For information on how to resolve the error condition, see “Replacing Toner Cartridge” in the Operator’s
Manual for Copying Functions.
y Paper Empty
The Paper Empty icon indicates that one of the drawers is opened. You must close the opened drawer to resume printing or copying. This icon also indicates the empty status of the drawer. This status does not immediately stop a print job or a copy job. If the automatic paper selection (APS) function is enabled, the print or copy job may continue by selecting paper of the same size in the other drawer. For information on how to resolve the error condition, see “When This Message Appears” in the Operator’s Manual for Copying Func-
tions.
When paper has run out, you can cancel a print job in process from the control panel of this equipment. See the following page for how to cancel a print job:
Setup Guide for Printing Functions
Chapter 3 "CANCELING PRINT JOBS AND PRINTING FONT LISTS (EQUIPMENT)"
"To Cancel Print Jobs" y Paper Jam
The Paper Jam icon indicates that you must remove jammed paper from the equipment. For information on how to resolve the error condition, see “Paper Jams” in the Operator’s
Manual for Copying Functions.
y
Service calls
The Service Call error icon indicates that you must call for service. Contact your service technician.
Troubleshooting 37
5 APPENDIX
Error message list
TopAccess Message
Main Motor Error - Please Contact Service
Technician.
Corrective Action
Contact your service representative.
Fuser Error - Please Contact Service Technician.
Contact your service representative.
Contact your service representative.
Scanner Error - Please Contact Service
Technician.
Toner Not Recognized - Please Check
Toner.
Check and adjust the toner cartridge.
Fatal Error - Please Contact Service Technician.
Contact your service representative.
Remove jammed paper.
Paper Jam in Automatic Duplexing Unit -
Please Clear Paper Path.
Paper Jam in Printer - Please Clear Paper
Path.
Remove jammed paper.
Remove jammed paper.
Paper Insertion Jam - Please Clear Paper
Path.
Front Cover Open - Please Close Cover.
Paper Feeding Cover Open - Please Close
Cover.
Lower Side Cover Open - Please Close
Cover.
Close the Front cover.
Close the Paper Feeding cover.
Close the Lower Side cover.
Transfer/Transport unit Cover Open - Please
Close Cover.
Close the Transfer/Transport unit cover.
Black Toner Empty - Please Refill.
Black Toner Cartridge Depleted - Please
Install New Cartridge Before System is
Empty.
Replace the toner. Refer to the Operator's
Manual for Copying Functions for instruction.
Prepare the toner cartridge.
Paper Empty in Drawer 1 - Please Add
Paper.
Paper Empty in Drawer 2 - Please Add
Paper.
Set paper in the drawer 1.
Set paper in the drawer 2.
38 Troubleshooting
TopAccess Message
Paper Empty in Drawer 3 - Please Add
Paper.
Paper Empty in Drawer 4 - Please Add
Paper.
Corrective Action
Set paper in the drawer 3.
Set paper in the drawer 4.
Troubleshooting 39
GA-1201
OME09008700
MULTIFUNCTIONAL DIGITAL SYSTEMS
Quick Start Guide for Scanning Functions
GA-1201
2-17-2, HIGASHIGOTANDA, SHINAGAWA-KU, TOKYO, 141-8664, JAPAN
2009 TOSHIBA TEC CORPORATION All rights reserved
R090820I
1300-TTEC
2009-09
