HP LaserJet M1522nf Multifunction Printer (CC372A)

10 Fax

●

Fax features

●

Setup

●

Change fax settings

●

Use fax

●

Solve fax problems

NOTE:

Many of the functions that are described in this chapter also can be performed by using

HP ToolboxFX or the embedded Web server. For more information, see the HP ToolboxFX online Help or

Embedded Web server on page 151

.

For information about the fax controls on the control panel, see

Control panel on page 9 .

ENWW 89

Fax features

The product has the following fax features, which are available from the control panel or from the product software.

●

Fax Setup Wizard for easy fax configuration

●

Plain-paper analog fax with 50-page automatic document feeder (ADF) and output tray of up to

125-page paper capacity

●

120-entry phone book and 12 speed dials from the control panel

●

Automatic redial

●

Digital storage of up to 300 fax pages

●

Fax forwarding

●

Delayed sending of faxes

● Ring features: Configure rings to answer and distinctive ring compatibility (service required through local telecommunications company)

●

Fax confirmation report

● Junk fax blocking

●

Fax security

●

Eight cover page templates available in fax software program

NOTE:

Not all features are listed. The product software might need to be installed for some features to be available.

90 Chapter 10 Fax ENWW

Setup

Install and connect the hardware

Connect to a telephone line

The product is an analog device. HP recommends using the product on a dedicated analog telephone

line. For information about using the product with other telephone environments, see Use fax on a DSL,

PBX, ISDN, or VoIP system on page 113 .

Connect additional devices

The product includes two fax ports:

●

The “line out” port ( ), which connects the product to the wall telephone jack.

●

The “telephone” port ( ), which connects additional devices to the product.

Telephones used in conjunction with the product can be employed in two ways:

● An extension phone is a phone plugged into the same phone line at another location.

●

A downstream phone is one that is plugged into the product or a device that is plugged into the product.

Connect additional devices in the order that is described in the following steps. The output port for each device is connected to the input port of the next, forming a "chain". If you do not want to connect a specific device, skip the step that explains it and continue to the next device.

NOTE:

Do not connect more than three devices to the telephone line.

NOTE:

Voicemail is not supported with this product.

1.

Unplug the power cords for all of the devices that you want to connect.

2.

If the product is not yet connected to a telephone line, see the getting started guide before proceeding. The product should already be connected to a telephone jack.

3.

Remove the plastic insert from the "telephone" port (the port that is marked with the telephone icon).

ENWW Setup 91

4.

To connect an internal or external modem on a computer, plug one end of a telephone cord into the product “telephone” port ( ). Plug the other end of the telephone cord into the modem “line” port.

NOTE:

Some modems have a second “line” port to connect to a dedicated voice line. If you have two “line” ports, see your modem documentation to make sure that you connect to the correct “line” port.

5.

To connect a caller-ID box, plug a telephone cord into the previous device’s “telephone” port. Plug the other end of the telephone cord into the caller-ID box “line” port.

6.

To connect an answering machine, plug a telephone cord into the previous device’s “telephone” port. Plug the other end of the telephone cord into the answering machine “line” port.


7.

To connect a telephone, plug a telephone cord into the previous device’s “telephone” port. Plug the other end of the telephone cord into the telephone “line” port.

8.

After you have finished connecting additional devices, plug all of the devices into their power sources.

Set up fax with a telephone answering machine

● Set the product rings-to-answer setting for at least one ring more than the number of rings for which the answering machine is set.

●

If an answering machine is connected to the same telephone line but on a different jack (in another room, for example), it might interfere with the product's ability to receive faxes.

Setup for stand-alone fax

1.

Unpack and set up the product.

2.

Set the time, date, and fax header. See

Configure fax settings on page 93

.

3.

Set other settings as necessary to configure for the product environment.

Configure fax settings

The product fax settings can be set from the control panel, from HP ToolboxFX, or from the embedded

Web server. At the initial set-up process, the HP Fax Setup Wizard can be used to configure the settings.

In the United States and many other countries/regions, setting the time, date, and other fax header information is a legal requirement.

Use the control panel to set the fax time, date, and header

To use the control panel to set the date, time, and header, complete the following steps:

1.

At the control panel, press Setup ( ).

2.

Use the arrow buttons to select System setup, and then press OK .

3.

Use the arrow buttons to select Time/Date. Press OK .

4.

Use the arrow buttons to select the 12-hour clock or 24-hour clock, and then press OK .

5.

Use the alphanumeric buttons to enter the current time.

ENWW Setup 93

6.

Complete one of the following:

● For the 12-hour clock, use the arrow buttons to move past the fourth character. Select 1 for a.m. or 2 for p.m. Press OK .

●

For the 24-hour clock, press OK .

7.

Use the alphanumeric buttons to enter the current date. Use two digits to specify the month, day, and year. Press OK .

8.

Return to the main menu, use the arrow buttons to select Fax setup, then press OK .

9.

Use the arrow buttons to select Fax Header, then press OK .

10.

Use the alphanumeric buttons to enter your fax number and your company name or header, and then press OK .

NOTE:

The maximum number of characters for the fax number is 20; use up to 25 characters for the company name.

Use HP Fax Setup Wizard to set the fax time, date, and header

If you completed the software installation, you are ready to send faxes from your computer. If you did not complete the fax setup process at the time you installed the software, you can complete it at any time by using the Fax Setup Wizard.

1.

Click Start, and then click Programs.

2.

Click HP, click the name of the product, and then click HP Fax Setup Wizard.

3.

Follow the onscreen instructions in the HP Fax Setup Wizard to set the time, date, and fax header, as well as several other settings.

Use of common localized letters in fax headers

When using the control panel to enter your name in the header or to enter a name for a one-touch key, speed-dial entry, or group-dial entry, press the appropriate alphanumeric button repeatedly until the letter that you need appears. Then, press the up arrow button to select that letter and move to the next space. The following table shows which letters and numbers appear on each alphanumeric button.


8

9

0

6

7

*

#

2

3

4

5

Key number

1

Characters

1

A B C a b c 2

D E F d e f 3

G H I g h i 4

J K L j k l 5

M N O m n o 6

P Q R S p q r s 7

T U V t u v 8

W X Y Z w x y z 9

0

( ) + - . / , “ * & @ R W space # ,

NOTE:

Use the up arrow button to move the cursor on the control panel and use the down arrow button to delete characters.

Manage the phone book

You can store frequently dialed fax numbers or groups of fax numbers as speed dials or group-dial entries.

In the product phone book, a total of 120 entries are available for speed dials and group-dial entries.

For example, if you program 100 of the entries as speed-dials, the remaining 20 can be used for groupdials.

NOTE:

Speed dials and group-dial entries are more easily programmed from HP ToolboxFX or the embedded Web server. For more information, see the HP ToolboxFX online Help or

Embedded Web server on page 151

.

Use phone-book data from other programs

NOTE:

Before a phone book from another program can be imported, you must use the export feature in that other program.

HP ToolboxFX can import contact information from other software program phone books. The following table shows which programs are supported for HP ToolboxFX.

Program

Microsoft Outlook

Description

Personal Address Book (PAB) entries, Contacts entries, or both combined may be selected.

Individuals and groups from the PAB are combined with individuals from Contacts only if the combined option is selected.

If a Contacts entry has both a home and a business fax number, two entries will be displayed. The

“name” of these two entries will be modified. “:(B)” will be added to the name in the business entry and “:(H)” will be added to the name in the home entry.

ENWW Setup 95

Program

Windows Address Book

Goldmine

Symantec Act!

Description

If a duplicate entry occurs (one from Contacts and one from the PAB with the same name and fax number), a single entry will be displayed. However, if an entry exists in the PAB with a duplicate in

Contacts, and the Contacts entry has both a business and a home fax number, all three entries will be displayed.

The Windows Address Book (WAB), used by Outlook Express and Internet Explorer, is supported.

If an individual has both a home and a business fax number, two entries will be displayed. The

“name” of these two entries will be modified. “:(B)” will be added to the name in the business entry and “:(H)” will be added to the name in the home entry.

Goldmine version 4.0 is supported. HP ToolboxFX imports the file last used by Goldmine.

Act! versions 4.0 and 2000 are supported. HP ToolboxFX imports the database last used by Act!.

Complete the following steps to import a phone book:

1.

Open HP ToolboxFX.

2.

Click Fax, and then click Fax Phone Book.

3.

Browse to the program phone book, and then click Import.

Delete phone book

You can delete all speed dials and group-dial entries that are programmed in the product.

CAUTION:

After speed dials and group-dial entries are deleted, they cannot be recovered.

1.

On the control panel, press Setup ( ).

2.

Use the arrow buttons to select Fax setup, and then press OK .

3.

Press OK to select Phone Book.

4.

Use the arrow buttons to select Delete All, and then press OK .

5.

Press OK to confirm the deletion.

Special dialing symbols and options

You can insert pauses into a fax number that you are dialing or programming to a one-touch key, speeddial entry, or group-dial entry. Pauses are often needed when dialing internationally or connecting to an outside line.

●

Insert a dialing pause: Press # (Pause) repeatedly until a comma (,) appears on the control-panel display, indicating that the pause will occur at that point in the dialing sequence.

● Insert a pause for dial tone: Press * ( Symbols ) repeatedly until W appears on the control-panel display to have the product wait for a dial tone before dialing the remainder of the telephone number.

●

Insert a hook flash: Press * ( Symbols ) repeatedly until R appears on the control-panel display to have the product perform a hook flash.


Manage speed dials

Create and edit speed dials

Speed dials 1 through 12 are also associated with their corresponding one-touch keys on the control panel. The one-touch keys can be used for speed dials or group-dial entries. A maximum of 50 characters can be entered for a single fax number.

NOTE:

To gain access to all of the speed dials, you must use the Shift button. Speed dials 7 through

12 are all available by pressing Shift and the associated one-touch key on the control panel.

Complete the following steps to program speed dials from the control panel:

1.


2.


3.


4.

Press OK to select Individual Setup.

5.

Press OK to select Add.

6.

Use the alphanumeric buttons to specify the speed-dial entry number that you want to associate with this fax number, and then press OK . Selecting a number from 1 to 12 also associates the fax number with the corresponding one-touch key.

7.

Use the alphanumeric buttons to enter the fax number. Include any pauses or other needed numbers, such as an area code, an access code for numbers outside a PBX system (usually a 9 or 0), or a long distance prefix.

NOTE:

When entering a fax number, press Pause until a comma (,) appears if you want to insert a pause in the dialing sequence, or press * until W appears if you want the product to wait for a dial tone.

8.

Press OK .

9.

Use the alphanumeric buttons to enter a name for the fax number. To do so, repeatedly press the alphanumeric button for the letter that you need until the letter appears. (For a list of characters, see

Use of common localized letters in fax headers on page 94 .)

NOTE:

To insert punctuation, press the asterisk ( * ) button repeatedly until the character that you want appears, and then press the up arrow button to go to the next space.

10.

Press OK to save the information.

11.

If you have more speed dials to program, repeat steps 1 through 10.

Delete speed dials

1.


2.


3.


4.

Press OK to select Individual setup.

5.

Use the arrow buttons button to select Delete, and then press OK .

ENWW Setup 97

6.

Use the alphanumeric buttons to enter the number of the speed-dial entry you want to delete, and then press OK .

7.


Manage group-dial entries

Create and edit group-dial entries

1.

Assign a speed-dial entry to each fax number that you want in the group. (For instructions, see

Create and edit speed dials on page 97 .)

2.


3.


4.


5.

Use the arrow buttons to select Group setup, and then press OK .

6.

Use the arrow buttons to select Add/Edit group, and then press OK .

7.

Use the alphanumeric buttons to enter the number that you want to associate with this group, and then press OK . Selecting 1 through 12 also associates the group with the corresponding one-touch key.

8.

Use the alphanumeric buttons to enter a name for the group, and then press OK .

9.

Press a one-touch key, and then press OK again to confirm the addition. Repeat this step for each group member you want to add.

-or-

Select Phone Book, and then select the speed-dial entry for the group member you want to add.

Press OK to confirm the addition. Repeat this step for each group member you want to add.

10.

When you are finished, press OK .

11.

If you have more group-dial entries to assign, press OK , and then repeat steps 1 through 10.

Delete group-dial entries

1.


2.


3.


4.


5.

Use the arrow buttons to select Delete group, and then press OK .

6.

Using the alphanumeric buttons, enter the number of the group-dial that you want to delete, and then press OK .

7.



Delete an individual from a group-dial entry

1.


2.


3.


4.


5.

Use the arrow buttons to select Del. # in group, and then press OK .

6.

Use the arrow buttons to select the individual that you want to delete from the group.

7.


8.

Repeat steps 6 and 7 to delete other individuals from the group.

-or-

Press Cancel if you are finished.

NOTE:

Deleting a speed-dial entry also deletes that entry from any group-dial entries that included that speed-dial entry.

Set fax polling

If someone else has set up a fax to be polled, you can request that the fax be sent to your product. (This is known as polling another machine).

1.


2.

Use the arrow buttons to select Fax functions, and then press OK .

3.

Use the arrow buttons to select Polling receive, and then press OK .

The product dials the other fax machine and requests the fax.

Security

The product includes a password feature that restricts access to many features and default settings while allowing basic functions to continue.

Private receive can be used to store faxes on the product until you are at the product to print them.

NOTE:

A single password can be set from the control panel, HP ToolboxFX, or the embedded Web server.

Turn on password protection

To set up the product security password, complete the following steps:

1.


2.


3.

Use the arrow buttons to select Product security, and then press OK .

4.

Use the arrow buttons to select On, and then press OK .

ENWW Setup 99

5.

Use the alphanumeric buttons to enter the product password, and then press OK .

6.

To confirm the product password, use the alphanumeric buttons to re-enter the password, and then press OK .

Turn on private receive feature

The password-protection feature must be turned on before the private-receive feature can be activated.

NOTE:

Turning on private receive deletes any received faxes stored in the fax memory.

1.


2.


3.

Use the arrow buttons to select Fax Recv. setup, and then press OK .

4.

Use the arrow buttons to select Private Receive, and then press OK .

5.

Use the arrow buttons to select On, and then press OK .

6.

Use the alphanumeric buttons to enter the product security password, and then press OK .

7.

To confirm the product security password, use the alphanumeric buttons to re-enter the product security password, and then press OK .


Change fax settings

Set the sound-volume settings

Control the volume of the fax sounds from the control panel. You can make changes to the following sounds:

●

The fax sounds that are associated with incoming and outgoing faxes

●

The ring for incoming faxes

The factory-set default for the fax-sounds volume is Soft.

Set the fax-sounds (line-monitor) volume

Complete the following steps to change the fax-sounds volume.

1.

Press Volume on the control panel.

2.

Use the arrow buttons to select Off, Soft, Medium, or Loud.

3.

Press OK to save the selection.

Set the ring volume

When the product is initially receiving a call, a ring alert is audible. The ring duration length is based on the local telephone company ring-pattern length. The factory-set default for the ring volume is Soft.

1.

Press Setup ( ).

2.


3.

Use the arrow buttons to select Volume settings, and then press OK .

4.

Use the arrow buttons to select Ring volume, and then press OK .

5.

Use the arrow buttons to select Off, Soft, Medium, or Loud.

6.


Send fax settings

Set a dial prefix

A dial prefix is a number or group of numbers that are automatically added to the beginning of every fax number you enter at the control panel or from the software. The maximum number of characters for a dial prefix is 50.

The default setting is Off. You might want to turn this setting on and enter a prefix if, for example, you have to dial a number such as 9 to get a telephone line outside of your company telephone system.

While this setting is activated, you can dial a fax number without the dial prefix by using manual dial.

For instructions, see

Manual dial faxing on page 116 .

1.


2.


3.

Use the arrow buttons to select Fax Send setup, and then press OK .

ENWW Change fax settings 101

4.

Use the arrow buttons to select Dial Prefix, and then press OK .

5.

Use the arrow buttons to select On or Off, and then press OK .

6.

If you selected On, use the alphanumeric buttons to enter the prefix, and then press OK . You can use numbers, pauses, and dialing symbols.

Set the dial-tone detection

Normally, the product begins dialing a fax number immediately. If you are using the product on the same line as your telephone, turn on the detect-dial-tone setting. This prevents the product from sending a fax while someone is on the telephone.

The factory-set default for detect dial tone is On for France and Hungary, and Off for all other countries/ regions.

1.


2.


3.


4.

Use the arrow buttons to select Detect dial tone, and then press OK .

5.


Set autoredial

If the product was unable to send a fax because the receiving fax machine did not answer or was busy, the product attempts to redial based on the redial-on-busy, redial-on-no-answer, and redial-oncommunication-error options. Use the procedures in this section to turn these options on or off.

Set the redial-on-busy option

If this option is turned on, the product redials automatically if it receives a busy signal. The factory-set default for the redial-on-busy option is On.

1.


2.


3.


4.

Use the arrow buttons to select Redial if busy, and then press OK .

5.


Set the redial-on-no-answer option

If this option is turned on, the product redials automatically if the receiving machine does not answer.

The factory-set default for the redial-on-no-answer option is Off.

1.


2.


3.



4.

Use the arrow buttons to select Redial-no answer, and then press OK .

5.


Set the redial-on-communication-error option

If this option is turned on, the product redials automatically if some sort of communication error occurs.

The factory-set default for the redial-on-communication-error option is On.

1.


2.


3.


4.

Use the arrow buttons to select Redial Comm Err., and then press OK .

5.


Set light/dark and resolution

Set the default light/dark (contrast) setting

The contrast affects the lightness and darkness of an outgoing fax as it is being sent.

The default light/dark setting is the contrast that is normally applied to items that are being faxed. The slider is set to the middle as the default setting.

1.


2.


3.


4.

Use the arrow buttons to select Def. Light/dark, and then press OK .

5.

Use the < button to move the slider to the left to make the fax lighter than the original, or use the

> button to move the slider to the right to make the fax darker than the original.

6.


Set resolution settings

NOTE:

Increasing the resolution increases the fax size. Larger faxes increase the send time and could exceed the available memory in the product.

The factory-set default resolution setting is Standard.

Use this procedure to change the default resolution for all fax jobs to one of the following settings:

●

Standard: This setting provides the lowest quality and the fastest transmission time.

●

Fine: This setting provides a higher resolution quality than Standard that is usually appropriate for text documents.

●

Superfine: This setting is best used for documents that mix text and images. The transmission time is slower than Fine but faster than Photo.

●

Photo: This setting produces the best images, but greatly increases the transmission time.


Set the default resolution setting

1.


2.


3.


4.

Use the arrow buttons to select Def. Resolution, and then press OK .

5.

Use the arrow buttons to change the resolution setting.

6.


Set the resolution for the current fax job

1.

On the control panel, press Resolution to show the current resolution setting.

2.

Use the arrow buttons to select the appropriate resolution setting.

3.


NOTE:

This procedure changes the fax resolution for the current fax job. For instructions about changing the default fax resolution, see

Set the default resolution setting on page 104 .

NOTE:

To change the fax contrast or glass-scan size, you must change the default settings. See

Set the default light/dark (contrast) setting on page 103 or

Set the default glass-size setting on page 104 .

Set the default glass-size setting

This setting determines which paper size the flatbed scanner scans when you send a fax from the scanner. The factory-set default is determined by the country/region in which you purchased the product.

1.


2.


3.


4.

Use the arrow buttons to select Def. Glass size, and then press OK .

5.

Use the arrow buttons to select the correct paper size setting: A4 or Letter.

6.


Set tone-dialing or pulse-dialing

Use this procedure to set the product to tone-dialing or pulse-dialing mode. The factory-set default is

Tone. Do not change this setting unless you know that the telephone line cannot use tone dialing.

1.


2.


3.


4.

Use the arrow buttons to select Dialing Mode, and then press OK .

5.

Use the arrow buttons to select Tone or Pulse, and then press OK to save the selection.


NOTE:

The pulse-dialing option is not available in all countries/regions.

Set billing codes

If the billing codes feature has been turned on, the user will be asked to enter a billing code for each fax. The billing code count is increased for each fax page that is sent. This includes all types of faxes except for poll-received, fax-forwarded, or computer-downloaded faxes. For an undefined group or a group-dial fax, the billing code count is increased for each successful fax that is sent to each destination.

To print a report that shows the total for each billing code, see Print the billing-code report on page 105 .

The factory-set default for the billing-code setting is Off. The billing code can be any number from 1 through 250.

Set the billing-code setting

1.


2.


3.


4.

Use the arrow buttons to select Billing codes, and then press OK .

5.


Use billing codes

1.

Load the document in the automatic document feeder (ADF) input tray or on the flatbed scanner.

2.

On the control panel, enter the phone number manually, by speed-dial, or by group-dial entry.

3.

Press Start Fax .

4.

Enter the billing code, and then press Start Fax .

The fax job is sent and recorded in the billing-code report. For information about printing the billing-code report, see

Print the billing-code report on page 105 .

Print the billing-code report

The billing-code report is a printed list of all of the fax billing codes and the total number of faxes that have been billed to each code.

NOTE:

After this report is printed, all billing data is deleted.

1.


2.

Use the arrow buttons to select Reports, and then press OK .

3.

Use the arrow buttons to select Fax Reports, and then press OK .

4.

Use the arrow buttons to select Billing report, and then press OK . The product exits the menu settings and prints the report.


Receive fax settings

Set or change number of rings-to-answer

When the answer mode is set to Automatic, the product rings-to-answer setting determines the number of times the telephone rings before the product answers an incoming call.

If the product is connected to a line that receives both fax and voice calls (a shared line) and that also uses an answering machine, you might need to adjust the rings-to-answer setting. The number of ringsto-answer for the product must be greater than the rings-to-answer on the answering machine. This allows the answering machine to answer the incoming call and record a message if it is a voice call.

When the answering machine answers the call, the product listens to the call and automatically answers it if it detects fax tones.

The default setting for rings-to-answer is five for the U.S. and Canada, and two for other countries/ regions.

Use the rings-to-answer setting

Use the following table to determine the number of rings-to-answer to use.

Type of telephone line Recommended rings-to-answer setting

Dedicated fax line (receiving only fax calls) Set to a number of rings within the range shown on the controlpanel display. (The minimum and maximum number of rings allowed varies by country/region.)

One line with two separate numbers and a ring-pattern service One or two rings. (If you have an answering machine or computer voicemail for the other telephone number, make sure that the product is set to a greater number of rings than the answering system. Also, use the distinctive-ring feature to differentiate between voice and fax calls. See

Set up distinctive ring on page 108 .)

Five rings or more.

Shared line (receiving both fax and voice calls) with only an attached telephone

Shared line (receiving both fax and voice calls) with an attached answering machine or computer voicemail

Two rings more than the answering machine or computer voicemail.

Set the number of rings-to-answer

To set or change the number of rings-to-answer, use the following steps:

1.


2.


3.


4.

Use the arrow buttons to select Rings to answer, and then press OK .

5.

Use the alphanumeric buttons to enter the number of rings-to-answer, and then press OK .


Set the answer mode

Depending on the situation, set the product answer mode to Automatic or Manual. The factory-set default is Automatic.

●

Automatic: In this answer mode, the product answers incoming calls after a specified number of rings or upon recognition of special fax tones. To specify the number of rings, see

Set the number of rings-to-answer on page 106

.

●

TAM: In this answer mode, the product has a telephone answering machine (TAM) attached to the line-out port. The product does not answer incoming calls, but listens for fax call tones after the

TAM has answered the call.

●

Fax/Tel: In this answer mode, the product answers an incoming call and determines if the call is a voice call or fax call. If the call is a fax call, the product receives the fax from the call. If the call is a voice call, the product generates an audible ring to indicate an incoming voice call that you must answer on an extension phone.

● Manual: In this answer mode, the product never answers calls. You must start the fax-receiving process yourself, either by pressing Start Fax on the control panel or by picking up a telephone that is connected to that line and dialing 1-2-3.

To set or change the answer mode, complete the following steps:

1.


2.


3.


4.

Press OK to select Answer mode.

5.

Use the arrow buttons to select the answer mode, and then press OK .

The control-panel display shows the answer mode setting that you specified.

Set fax forwarding

You can set your product to forward incoming faxes to another fax number. When the fax arrives at your product, it is stored in the memory. The product then dials the fax number that you have specified and sends the fax. If the product cannot forward a fax because of an error (for example, the number is busy) and repeated redial attempts are unsuccessful, your product prints the fax.

If the product runs out of memory while receiving a fax, it terminates the incoming fax and only forwards the pages and partial pages that have been stored in the memory.

When it is using the fax-forwarding feature, the product (rather than the computer) must be receiving the faxes, and the answer mode must be set to Automatic.

1.


2.


3.


4.

Use the arrow buttons to select Forward fax, and then press OK .


5.


6.

If you turn on the fax-forwarding feature, use the alphanumeric buttons to specify the fax number where the fax is to be sent, and then press OK to save the selection.

Set up distinctive ring

Ring-pattern or distinctive-ring service is available through some local telephone companies. The service allows you to have more than one telephone number on a single line. Each telephone number has a unique ring pattern, so that you can answer voice calls and the product can answer fax calls.

If you subscribe to a ring-pattern service with a telephone company, you must set the product to answer the correct ring pattern. Not all countries/regions support unique ring patterns. Contact the telephone company to determine if this service is available in your country/region.

NOTE:

If you do not have ring-pattern service and you change the ring-pattern settings to something other than the default, All Rings, the product might not be able to receive faxes.

The settings are as follows:

● All Rings: The product answers any calls that come through the telephone line.

●

Single: The product answers any calls that produce a single-ring pattern.

● Double: The product answers any calls that produce a double-ring pattern.

●

Triple: The product answers any calls that produce a triple-ring pattern.

● Double&Triple: The product answers any calls that produce a double-ring or triple-ring pattern.

To change ring patterns for call answering, complete the following steps:

1.


2.

Use the arrow buttons to select Fax setup, and then press OK.

3.


4.

Use the arrow buttons to select Answer Ring Type, and then press OK .

5.

Use the arrow buttons to select the ring pattern that you want, and then press OK .

6.

After product installation is complete, ask someone to send a fax to you in order to verify that the ring-pattern service is working correctly.

Set up the computer to receive faxes

NOTE:

Receiving faxes by using a computer is not supported for Macintosh.

Receiving faxes to a computer is available only if a full software installation was performed during initial product setup.

To receive faxes to your computer, turn on the receive-to-PC setting in the software.

1.

Open HP ToolboxFX.

2.

Select the product.

3.

Click Fax.


4.

Click Fax Tasks.

5.

Under Fax Receive Mode, select Receive faxes to this computer.

Turn off the receive-to-PC setting from the control panel

The receive-to-PC setting can be activated only from one computer. If for any reason that computer is no longer available, you can use the following procedure to turn the receive-to-PC setting off from the control panel.

1.


2.


3.

Use the arrow buttons to select Stop Recv to PC, and then press OK .

Use autoreduction for incoming faxes

If the fit-to-page option is turned on, the product automatically reduces long faxes up to 75% to fit the information on the default paper size (for example, the fax is reduced from legal to letter size).

If the fit-to-page option is turned off, long faxes print at full size on multiple pages. The factory-set default for incoming fax autoreduction is On.

If you have the stamp-received faxes option turned on, you might also want to turn on autoreduction.

This reduces the size of the incoming faxes slightly, and prevents the page-stamp from forcing a fax onto two pages.

NOTE:

Make sure that the default media size setting matches the size of the media that is loaded in the tray.

1.


2.


3.


4.

Use the arrow buttons to select Fit to page, and then press OK .

5.

Use the arrow buttons to select On or Off, and then press OK to save the selection.

Set the silence-detect mode

This setting controls whether or not you can receive faxes from older-model fax machines that do not emit a fax signal during fax transmissions. At the time of this publication, these silent-model fax machines represented very few of the fax machines in use. The default setting is Off. The silence-detect mode setting should be changed only if you regularly receive faxes from someone who uses an older-model fax machine.

1.


2.


3.


4.

Use the arrow buttons to select Silence Detect, and then press OK .

5.



Set the default fax reprint settings

The default fax reprint setting is On. To change this setting from the control panel, complete the following steps:

1.


2.


3.


4.

Use the arrow buttons to select Reprint faxes, and then press OK .

5.


Create stamp-received faxes

The product prints the sender identification information at the top of each received fax. You can also choose to have your own header information included on each received fax to confirm the date and time that the fax was received. The factory-set default for stamp-received faxes is Off.

NOTE:

This option applies only to received faxes that the product prints.

1.


2.


3.


4.

Use the arrow buttons to select Stamp faxes, and then press OK .

5.


Block or unblock fax numbers

If you do not want to receive faxes from specific people or businesses, you can block as many as 30 fax numbers by using the control panel. When you block a fax number and someone from that number sends you a fax, the control-panel display indicates that the number is blocked, the fax does not print, and the fax is not saved in memory. Faxes from blocked fax numbers appear in the fax activity log with a “discarded” designation. You can unblock blocked fax numbers individually or all at one time.

NOTE:

The sender of a blocked fax is not notified that the fax failed.

NOTE:

Fax numbers also can be blocked or unblocked by using HP ToolboxFX.

To print a list of numbers that you have blocked or the fax activity log, see

Print individual fax reports on page 130 .

Complete the following steps to block or unblock fax numbers by using the control panel:

1.


2.


3.



4.

Use the arrow buttons to select Block faxes, and then press OK .

5.

To block a fax number, use the arrow buttons to select Add entry, and then press OK . Enter the fax number exactly as it appears in the header (including spaces), and then press OK . Enter a name for the blocked number, and then press OK .

To unblock a single fax number, use the arrow buttons to select Delete entry, and then press

OK . Use the arrow buttons to select the fax number that you want to delete, and then press OK to confirm the deletions.

-or-

To unblock all blocked fax numbers, use the arrow buttons to select Clear all, and then press

OK . Press OK again to confirm the deletions.

Make an extension telephone available to receive faxes

With this setting turned on, you can alert the product to pick up the incoming fax call by pressing 1-2-3 sequentially on the telephone keypad. The default setting is On. Turn this setting off only if you use pulse dialing or if you have a service from your telephone company that also uses the 1-2-3 sequence.

The telephone company service does not work if it conflicts with the product.

1.


2.


3.


4.

Use the arrow buttons to select Extension Phone, and then press OK .

5.



Use fax

Fax software

Supported fax programs

The PC fax program that came with the product is the only PC fax program that works with the product.

In order to continue to use a PC fax program previously installed on the computer, it must be used with the modem that is already connected to the computer; it will not function through the product modem.

Available cover-page templates

Several business and personal fax cover-page templates are available in the HP LaserJet Send Fax software program.

NOTE:

Cover-sheet templates cannot be altered. While fields within the templates may be edited, the templates themselves are fixed forms.

Customize a fax cover sheet

1.

Open the HP LaserJet Send Fax software program.

2.

In the Fax To section, provide the recipient fax number, name, and company.

3.

In the Resolution section, select a resolution setting.

4.

In the Include With Fax section, select Cover Page.

5.

Add more information in the Notes and Subject text boxes.

6.

In the Cover Page Template drop-down box, select a template, and then select Pages in

Document Tray.

7.

Do one of the following:

●

Click Send Now to send the fax without previewing the cover page.

● Click Preview to view the cover page prior to sending the fax.

Cancel a fax

Use these instructions to cancel a single fax that is currently dialing or a fax that is being transmitted or received.

Cancel the current fax

Press Cancel on the control panel. Any pages that have not been transmitted are canceled. Pressing

Cancel also stops group-dial jobs.

Cancel a pending fax job

Use this procedure to cancel a fax job in the following situations:

● The product is waiting to redial after encountering a busy signal, an unanswered call, or a communication error.

●

The fax is scheduled to be sent at a future time.


Use the following steps to cancel a fax job by using the Fax Job status menu:

1.


2.

Press OK to select Fax Job status.

3.

Use the arrow buttons to scroll through pending jobs until you reach the job that you want to clear.

4.

Press OK to select the job that you want to cancel.

5.

Press OK to confirm that you want to cancel the job.

Delete faxes from memory

Use this procedure only if you are concerned that someone else has access to your product and might try to reprint faxes from the memory.

CAUTION:

In addition to clearing the reprint memory, this procedure clears any fax that is currently being sent, unsent faxes that are pending redial, faxes that are scheduled to be sent at a future time, and faxes that are not printed or forwarded.

1.


2.


3.

Use the arrow buttons to select Clear saved faxes, and then press OK .

4.


Use fax on a DSL, PBX, ISDN, or VoIP system

HP products are designed specifically for use with traditional analog phone services. They are not designed to work on DSL, PBX, ISDN lines, or VoIP services, but they might work with the proper setup and equipment.

NOTE:

HP recommends discussing DSL, PBX, ISDN, and VoIP setup options with the service provider.

The HP LaserJet product is an analog device that is not compatible with all digital phone environments

(unless a digital-to-analog converter is used). HP does not guarantee that the product will be compatible with digital environments or digital-to-analog converters.

DSL

A digital subscriber line (DSL) uses digital technology over standard copper telephone wires. This product is not directly compatible with digital signals. However, if the configuration is specified during

DSL setup, the signal can be separated so that some of the bandwidth is used to transmit an analog signal (for voice and fax) while the remaining bandwidth is used to transmit digital data.

NOTE:

Not all faxes are compatible with DSL services. HP does not guarantee that the product will be compatible with all DSL service lines or providers.

The DSL modem requires a high-pass filter. The service provider typically provides a low-pass filter, for normal telephone wiring.

NOTE:

Contact the DSL provider for more information or for assistance.

ENWW Use fax 113

PBX

The product is an analog device that is not compatible in all digital phone environments. Digital-to-analog filters or converters may be needed for faxing functionality. If faxing issues occur in a PBX environment, it might be necessary to contact the PBX provider for assistance. HP does not guarantee that the product will be compatible with digital environments or digital-to-analog converters.

Contact the PBX provider for more information and for assistance.

ISDN

Contact the ISDN provider for more information and for assistance.

VoIP

Voice over internet protocol (VoIP) services are often not compatible with fax machines unless the provider explicitly states that it supports fax over IP services.

If the product experiences problems getting a fax to work on a VoIP network, verify that all cables and settings are correct. Decreasing the fax-speed setting might allow the product to send a fax over a VoIP network.

If faxing problems continue, contact the VoIP provider.

Send a fax

Fax from the automatic document feeder (ADF)

NOTE:

The ADF capacity is up to 50 sheets of 80 g/m 2 or 20 lb media. It accepts media as small as

76 x 127 mm (3 x 5 inches) and as large as 216 x 356 mm (8.5 x 14 inches).

CAUTION:

To prevent damage to the product, do not use an original that contains correction tape, correction fluid, paper clips, or staples. Also, do not load photographs, small originals, or fragile originals into the ADF. Use the flatbed glass to scan these items.

1.

Insert the top-end of the stack of originals into the ADF input tray, with the media stack face-up and the first page to be copied on top of the stack.

If the media is longer than Letter- or A4-sized paper, pull out the ADF input tray extension to support the media.


2.

Slide the stack into the ADF until it does not move any farther.

Document loaded appears on the control-panel display.

3.

Adjust the media guides until they are snug against the media.

4.

Use the alphanumeric buttons on the control panel to dial the number.

-or-

If the fax number you are calling has been assigned to a one-touch key, press that key.

-or-

If the fax number you are calling has a speed dial or group-dial entry, press Phone Book , use the alphanumeric buttons to specify the speed dial or group-dial entry, and then press OK .

5.

On the control panel, press Start Fax . The product starts the fax job.

Fax from the flatbed scanner

1.

Make sure that the automatic document feeder (ADF) contains no media.

2.

Lift the flatbed scanner cover.

ENWW Use fax 115

3.

Place the original document face-down on the flatbed scanner with the upper-left corner of the document at the corner indicated by the icon on the scanner.

4.

Gently close the lid.

5.

Use the alphanumeric buttons on the control panel to dial the number.

-or-

If the fax number you are calling has been assigned to a one-touch key, press that key.

-or-

If the fax number you are calling has a speed dial or group-dial entry, press Phone Book , use the alphanumeric buttons to specify the speed dial or group-dial entry, and then press OK .

6.

On the control panel, press Start Fax .

The control-panel display shows the following message: Send from glass? 1=Yes 2=No.

7.

Press 1 to select Yes. The control-panel display shows the following message: Load page: X

Press OK , where X is the page number.

8.

Press OK . After scanning the page, the product control-panel display shows the following message:

Another page? 1=Yes 2=No.

9.

If you have more pages to scan, press 1 to select Yes, and then repeat step 3 for each page of the fax job.

-or-

If you are finished, press 2 to select No, and then go to the next step.

Fax a two-sided original

To fax a two-sided document, use the scanner glass. See Fax from the flatbed scanner on page 115 .

Manual dial faxing

Usually, the product dials after you press Start Fax . At times, however, you might want the product to dial each number as you press it. For example, if you are charging your fax call to a calling card, you might need to dial the fax number, wait for the acceptance tone of your telephone company, and then dial the calling card number. When dialing internationally, you might need to dial part of the number and then listen for dial tones before continuing to dial.


Dial manually with the automatic document feeder (ADF)

1.

Load the document into the automatic document feeder (ADF) input tray.

2.


3.

Begin dialing.

NOTE:

The product dials the number as you press each digit. This allows you to wait for pauses, dial tones, international-access tones, or calling-card-acceptance tones before continuing to dial.

Dial manually with the flatbed scanner

1.


The control-panel display shows the following message: Send from glass? 1=Yes 2=No.

2.

Press 1 to select Yes. The control-panel display shows the following message: Load page: X

Press OK , where X is the page number.

3.

Scan a page into memory by placing the sheet print-side-down on the flatbed scanner and pressing

OK . After scanning the page, the product control-panel display shows the following message:

Another page? 1=Yes 2=No.

4.


-or-

If you are finished, press 2 to select No, and then go to the next step.

5.

When all pages are scanned into memory, begin dialing. The product dials the number as you press each digit. This allows you to wait for pauses, dial tones, international access tones, or calling card acceptance tones before continuing to dial.

Send a fax to a group manually (ad hoc faxing)

Use the following instructions to send a fax to a group of recipients that has not been assigned a groupdial entry:

1.

Load the document into the automatic document feeder (ADF) input tray or on the flatbed scanner.

2.

Use the alphanumeric buttons.

-or-

If the fax number that you are calling has been assigned a speed-dial entry, press Phone Book , use the alphanumeric buttons to specify the speed-dial entry, and then press OK .

3.

Press OK .

4.

To continue dialing numbers, repeat steps 2 and 3.

-or-

If you are finished dialing numbers, go to the next step.

5.

Press Start Fax . If the pages that you want to send are in the ADF, then faxing begins automatically.

ENWW Use fax 117

6.

If the product ADF sensor detects that no document is loaded into the ADF input tray, Send from

glass? 1=Yes 2=No appears on the control-panel display. To send the fax from the flatbed scanner, press 1 to select Yes, and then press OK .

Load Page: X Press OK appears on the control-panel display.

7.

If you have already placed the document on the flatbed scanner, press OK (or place the document on the flatbed scanner and then press OK ).

After scanning the page, Another page? 1=Yes 2=No appears on the control-panel display.

8.


-or-

If you are finished, press 2 to select No.

The product sends the fax to each fax number. If a number in the group is busy or does not answer, the product redials that number based on the redial setting. If all redial attempts fail, the product updates the fax activity log by adding the error, and then it proceeds to the next number in the group.

Redial manually

1.

Load the document into the automatic document feeder (ADF) input tray or onto the flatbed scanner.

2.

On the control panel, press Redial .

3.


4.



After you press OK , Load page: X Press OK appears on the control-panel display.

5.



6.


-or-


The product sends the fax to the number that it redialed. If the number is busy or does not answer, the product redials the number based on its redial setting. If all redial attempts fail, the product updates the fax activity log by adding the error.


Use speed dials and group-dial entries

Send a fax by using a speed dial

1.


2.

Press the one-touch key for the speed dial.

-or-

Press Phone Book , use the alphanumeric buttons to specify the speed-dial entry, and then press

OK .

3.


4.


5.




6.



7.


-or-


When the last page of the fax has exited the product, you can start sending another fax, copying, or scanning.

You can assign a speed dial to numbers that you use regularly. See Create and edit speed dials on page 97

. If you have electronic phone books available, you might be able to use them to select recipients. Electronic phone books are generated by using third-party software programs.

Send a fax by using a group-dial entry

1.


2.

Press the one-touch key for the group.

-or-

Press Phone Book , use the alphanumeric buttons to specify the group-dial entry, and then press

OK .

3.


4.




ENWW Use fax 119

5.


After scanning the page, Another page? 1=Yes 2=No appear on the control-panel display.

6.


-or-


The product scans the document into memory and sends the fax to each number specified. If a number in the group is busy or does not answer, the product redials the number based on its redial setting. If all redial attempts fail, the product updates the fax activity log with the error and proceeds to the next number in the group.


Send a fax from the software

This section contains basic instructions for sending faxes by using the software that came with the product. All other software-related topics are covered in the software Help, which can be opened from the software-program Help menu.

You can fax electronic documents from a computer if you meet the following requirements:

●

The product is connected directly to the computer or connected to the computer over a TCP/IP network.

●

The product software is installed on the computer.

●

The computer operating system is Microsoft Windows XP, Windows Vista, Mac OS X v10.3, or

Mac OS X v10.4.

Send a fax from the software (Windows XP or Vista)

The procedure to send a fax varies according to your specifications. The most typical steps follow.

1.

Click Start, click Programs (or All Programs in Windows XP), and then click Hewlett-Packard.

2.

Click HP LaserJet product, and then click Send fax. The fax software appears.

3.

Enter the fax number of one or more recipients.

4.

Load the document in the automatic document feeder (ADF) input tray.

5.

Include a cover page. (This step is optional.)

6.

Click Send Now.

Send a fax from the software (Mac OS X v10.3)

1.

Load the document into the automatic document feeder (ADF) input tray or the flatbed scanner.

2.

Open HP Director and click Fax. The fax software appears.

3.

Select Fax from the Print dialog.

4.


5.

Include a cover page (this step is optional).

6.

Click Fax.

Send a fax from the software (Mac OS X v10.4)

Using Mac OS X v10.4, you can choose between two methods of sending faxes from the product software.

To send a fax by using HP Director complete the following steps:

1.

Load the document into the automatic document feeder (ADF) input tray or the flatbed scanner.

2.

Open HP Director by clicking the icon in the dock, and then click Fax. The Apple print dialog appears.

3.

Select Fax PDF from the PDF pop-up menu.

4.

Enter the fax number of one or more recipients under To.

ENWW Use fax 121

5.

Select the product under Modem.

6.

Click Fax.

To send a fax by printing to a fax driver, complete the following steps:

1.

Open the document that you want to fax.

2.

Click File and then click Print.

3.

Select Fax PDF from the PDF pop-up menu.

4.

Enter the fax number of one or more recipients under To.

5.

Select the product under Modem.

6.

Click Fax.

Send a fax from a third-party software program, such as Microsoft Word (all operating systems)

1.

Open a document in a third-party program.

2.

Click the File menu, and then click Print.

3.

Select the fax print driver from the printer driver drop-down list. The fax software appears.

4.

Complete one of the following procedures:

●

Windows a.


b.

Include a cover page. (This step is optional.)

c.

Include any pages loaded at the product. (This step is optional.)

d.

Click Send Now.

●

Macintosh a.

Mac OS X v10.3: Select Fax from the Print dialog.

-or-

Mac OS X v10.4: Select Fax PDF from the PDF pop-up menu.

b.


c.

Mac OS X v10.3: Include a cover page (this step is optional).

-or-

Mac OS X v10.4: Select the product under Modem.

d.

Click Fax.


Send a fax by dialing from a downstream phone

Occasionally, you might want to dial a fax number from a telephone that is connected to the same line as the product. For example, if you are sending a fax to a person whose device is in the manual receive mode, you can precede the fax with a voice call to let that person know that the fax is coming.

NOTE:

The telephone must be connected to the product "telephone" port ( ).

1.

Load the document into the automatic document feeder (ADF) input tray.

NOTE:

You cannot use the flatbed scanner when sending a fax by dialing from an extension telephone.

2.

Pick up the handset of a telephone that is connected to the same line as the product. Dial the fax number by using the telephone keypad.

3.

When the recipient answers, instruct the person to start the fax machine.

4.

When you hear the fax tones, press Start Fax , wait until Connecting appears on the control-panel display, and then hang up the telephone.

Send a delayed fax

Use the product control panel to schedule a fax to be sent automatically at a future time to one or more people. When this procedure is completed, the product scans the document into memory and then returns to the Ready state.

NOTE:

If the product cannot transmit the fax at the scheduled time, that information is indicated on the fax error report (if that option is turned on) or recorded in the fax activity log. The transmittal might not be initiated because the fax-sending call is not answered, or because a busy signal stops the redial attempts.

If a fax has been scheduled to be sent at a future time but it requires updating, send the additional information as another job. All faxes that are scheduled to go to the same fax number at the same time are delivered as individual faxes.

1.

Load the document into the automatic document feeder (ADF) input tray or onto the flatbed scanner.

2.


3.

Use the arrow buttons until Fax functions appears, and then press OK .

4.

Use the arrow buttons until Send fax later appears, and then press OK .

5.

Use the alphanumeric buttons to enter the time.

6.

If the product is set to the 12-hour time mode, use the arrow buttons to move the cursor past the fourth character to set A.M. or P.M. Select 1 for A.M. or select 2 for P.M., and then press OK .

-or-

If the product is set to the 24-hour time mode, press OK .

7.

Use the alphanumeric buttons to enter the date, and then press OK .

-or-

Accept the default date by pressing OK .

ENWW Use fax 123

8.

Enter the fax number, enter the speed dial, or press the one-touch key.

NOTE:

This feature does not support undefined (ad hoc) groups.

9.

Press OK or Start Fax . The product scans the document into memory and sends it at the designated time.

Use access codes, credit cards, or calling cards

To use access codes, credit cards, or calling cards, dial manually to allow for pauses and dialing codes.

See


Send faxes internationally

To send a fax to an international destination, dial manually to allow for pauses and international dialing codes. See


Receive a fax

When the product receives a fax transmission, it prints the fax (unless the private-receive feature is enabled) and also stores it automatically to flash memory.

Print a stored fax (when private receive feature is on)

To print stored faxes, you must provide the private-receive PIN. Once the product prints the stored faxes, the faxes are deleted from memory.

1.


2.


3.

Use the alphanumeric buttons to enter the product security PIN, and then press OK .

4.


5.

Use the arrow buttons to select Private receive, and then press OK .

6.

Use the arrow buttons to select Print faxes, and then press OK .

Reprint a fax

If you want to reprint a fax because the print cartridge was empty or if the fax was printed on the wrong type of media, you can try to reprint it. The amount of memory that is available determines the actual number of faxes that are stored for reprinting. The most recent fax prints first; the oldest fax that is in storage prints last.

These faxes are stored continuously. Reprinting them does not clear them from the memory. To clear these faxes from the memory, see

Delete faxes from memory on page 113 .

1.


2.


3.

Use the arrow buttons to select Reprint last, and then press OK . The product begins reprinting the most recently printed fax.

NOTE:

To stop the printing at any time, press Cancel .


CAUTION:

If the Reprint faxes setting is set to Off, misprinted or faded faxes cannot be reprinted.

Receive faxes when fax tones are audible on the phone line

If you have a telephone line that receives both fax and telephone calls, and you hear fax tones when you answer the telephone, you can start the receiving process in one of two ways:

● If you are close to the product, press Start Fax on the control panel.

●

When you answer any telephone connected to the line (an extension telephone) and hear fax tones, the product should begin answering the call automatically. If not, press 1-2-3 in sequence on the telephone keypad, listen for fax transmission sounds, and then hang up.

NOTE:

In order for the second method to work, the extension telephone setting must be set to Yes.

See Make an extension telephone available to receive faxes on page 111 to check or change the setting.

View a fax that was sent to your computer

In order to view faxes on a computer, the product must be configured to receive faxes to the computer.

See

Set up the computer to receive faxes on page 108 .

1.

Open HP ToolboxFX.

2.

Select the product.

3.

Click Fax.

4.

Click Fax Receive Log.

5.

In the Fax Image column, click the “view” link of the fax that you want to view.

NOTE:

Receiving faxes by using a computer is not supported for Macintosh.

ENWW Use fax 125

Solve fax problems

Fax error messages

Alert and warning messages appear temporarily and might require the user to acknowledge the message by pressing OK to resume or by pressing Cancel to cancel the job. With certain warnings, the job might not complete or the print quality might be affected. If the alert or warning message is related to printing and the auto-continue feature is on, the product will attempt to resume the printing job after the warning has appeared for 10 seconds without acknowledgement.

Alert and warning message tables

Table 10-1 Alert and warning messages

Control panel message Description

Comm. error

Fax delayed – Send memory full

Fax is busy Canceled send

Fax is busy Redial pending

Recommended action

A fax communication error occurred between the product and the sender or receiver.

Allow the product to retry sending the fax.

Unplug the product telephone cord from the wall, plug in a telephone, and try making a call. Plug the product phone cord into a jack for another phone line.

Try a different phone cord.

Fax memory is full.

If the error persists, contact HP. See www.hp.com/support/ljm1522 or the support flyer that came in the product box.

Cancel the fax by pressing OK or Cancel .

Resend the fax. You might need to send the fax in multiple sections if the error occurs again.

The fax line to which you were sending a fax was busy. The product has canceled sending the fax.

Call the recipient to ensure that the fax machine is on and ready.

Check that you are dialing the correct fax number.

Check that the Redial if busy option is enabled.

Check for a dial tone on the phone line by pressing Start Fax .

Make sure that the phone is working by disconnecting the product, plugging in a telephone to the phone line, and making a voice call.

Plug the product phone cord into a jack for another phone line, and then try sending the fax again.



The fax line to which you were sending a fax was busy. The product automatically redials the busy number. See

Set autoredial on page 102 .




Table 10-1 Alert and warning messages (continued)

Control panel message

Fax memory full Canceling recv.

Fax memory full Canceling send

Fax recv. error

Description Recommended action




Plug the product phone cord into a jack for another phone line, and try sending the fax again.


During the fax transmission, the product ran out of memory. Only the pages that fit into memory will be printed.


Print all of the faxes, and then have the sender resend the fax. Have the sender divide the fax job into multiple jobs before resending. Cancel all fax jobs or clear the faxes from memory. See

Delete faxes from memory on page 113

.

Note: Adding a memory DIMM does not help resolve this issue.

During the fax job, the memory filled. All pages of the fax have to be in memory for a fax job to work correctly. Only the pages that fit into memory were sent.

Print all received faxes or wait until all pending faxes are sent.

Ask the sender to send the fax again.

Cancel all fax jobs or clear the faxes from

memory. See Delete faxes from memory on page 113 .

An error occurred while trying to receive a fax. Ask the sender to resend the fax.

Try faxing back to the sender or another fax machine.


Check that the telephone cord is securely connected by unplugging and replugging the cord.

Make sure that you are using the telephone cord that came with the product.


Decrease the fax speed. See Change the fax speed on page 132 . Ask the sender to

resend the fax.

ENWW Solve fax problems 127



Fax Send error

Group dial not allowed in group

Invalid entry

No Dial Tone


Turn off error-correction mode. See

Set the fax-error-correction mode on page 132

. Ask the sender to resend the fax.

Connect the product to a different phone line.


An error occurred while trying to send a fax.

Try resending the fax.

Try faxing to another fax number.


Check that the telephone cord is securely connected by unplugging and replugging the cord.



Connect the product to a different phone line.

Set the fax resolution to Standard instead of the default of Fine. See

Set resolution settings on page 103 .


The speed-dial code that you typed is programmed for a group. Adding a group-dial to another group-dial is not allowed.

Add one-touch buttons (programmed as an individual speed dial) or speed-dial codes to a group-dial.

Invalid data or response.

Correct the entry.

The product could not detect a dial tone.


Unplug the telephone cord from both the product and the wall and replug the cord.


Unplug the product telephone cord from the wall, plug in a telephone, and try making a voice call.

Plug the product phone cord into a jack for another phone line. See

Connect to a telephone line on page 91 .





No document sent

No fax answer Redial pending

No fax answer. Canceled send

No fax detected


The product did not scan any pages, or it did not receive any pages from the computer to transmit a fax.

Try sending the fax again.

The receiving fax line did not answer. The product attempts to redial after a few minutes.




If the product continues to redial, unplug the product telephone cord from the wall, plug in a telephone, and try making a voice call.

Plug the product phone cord into a jack for another phone line.



Attempts to redial a fax number failed, or the

“Redial-no answer” option was turned off.



Check that the redial option is enabled.

Unplug the telephone cord from both the product and the wall and replug the cord.

Unplug the product telephone cord from the wall, plug in a telephone, and try making a voice call.



The product answered the incoming call but did not detect that a fax machine was calling.

Allow the product to retry receiving the fax.




Fax memory is retained when there is a loss of power

The HP LaserJet M1522 MFP flash memory protects against data loss when a power failure occurs.

Other fax devices store fax pages in either normal RAM or short-term RAM. Normal RAM immediately


loses data when power is lost, while short-term RAM loses data about 60 minutes after a power failure occurs. Flash memory can maintain its data for years without power applied.

Fax logs and reports

Use the following instructions to print fax logs and reports:

Print all fax reports

Use this procedure to print all of the following reports at one time:

● Fax activity log

●

Phone book report

●

Configuration report

●

Usage page

●

Block-fax list

●

Billing report (if the option is turned on)

1.


2.


3.


4.

Use the arrow buttons to select All fax reports, and then press OK . The product exits the menu settings and prints the reports.

Print individual fax reports

Use the control panel to print the following fax logs and reports:

●

Fax activity log: Provides a chronological history of the last 40 faxes that were received, sent, or deleted, and any errors that occurred.

● Phone book report: Lists the fax numbers that are assigned to the phone book entries, including speed dials and group-dial entries.

●

Block-fax list: Lists the fax numbers that are blocked from sending faxes to the product.

● Last call report: Provides information about the last fax sent from or received at the product.

1.


2.


3.


4.

Use the arrow buttons to select the report to be printed, and then press OK . The product exits the menu settings and prints the report.


NOTE:

If you selected Fax Activity log and pressed OK , press OK again to select Print log

now. The product exits the menu settings and prints the log.

Set the fax activity log to print automatically

You can decide whether or not you want the fax log to print automatically after every 40 entries. The factory-set default is On. Use the following steps to set the fax activity log to print automatically:

1.


2.


3.


4.

Use the arrow buttons to select Fax Activity log, and then press OK .

5.

Use the arrow buttons to select Auto Log Print, and then press OK .

6.

Use the arrow buttons to select On, and then press OK to confirm the selection.

Set the fax error report

A fax error report is a brief report that indicates the product experienced a fax job error. It can be set to print after the following events:

●

Every fax error (the factory-set default)

●

Send fax error

●

Receive fax error

●

Never

NOTE:

If you select Never, you will have no indication that a fax failed to be transmitted unless you print a fax activity log.

1.


2.


3.


4.

Use the arrow buttons to select Fax Error report, and then press OK .

5.

Use the arrow buttons to select the option for when you want the fax error reports to be printed.

6.


Set the fax confirmation report

A confirmation report is a brief report that indicates the product successfully sent or received a fax job.

It can be set to print after the following events:

● Every fax job

●

Send fax

● Receive fax

●

Never (the factory-set default)


1.


2.


3.


4.

Use the arrow buttons to select Fax Confirmation, and then press OK .

5.

Use the arrow buttons to select the option for when you want the fax error reports to be printed.

6.


Include the first page of each fax on the fax confirmation, fax error, and last call reports

If this option is turned on and the page image still exists in the product memory, the fax configuration, fax error, and last call reports include a thumbnail (50% reduction) of the first page of the most recent fax that was sent or received. The factory-set default for this option is On.

1.


2.


3.


4.

Use the arrow buttons to select Include 1st page, and then press OK .

5.

Use the arrow buttons to select On, and then press OK to confirm the selection.

Change error correction and fax speed

Set the fax-error-correction mode

Usually, the product monitors the signals on the telephone line while it is sending or receiving a fax. If the product detects an error during the transmission and the error-correction setting is On, the product can request that the portion of the fax be resent. The factory-set default for error correction is On.

You should turn off error correction only if you are having trouble sending or receiving a fax, and you are willing to accept the errors in the transmission. Turning off the setting might be useful when you are trying to send a fax overseas or receive one from overseas, or if you are using a satellite telephone connection.

1.


2.


3.

Use the arrow buttons to select All faxes, and then press OK .

4.

Use the arrow buttons to select Error correction, and then press OK .

5.


Change the fax speed

The fax-speed setting is the modem protocol that the product uses to send faxes. It is the worldwide standard for full-duplex modems that send and receive data across telephone lines at up to 33,600 bits per second (bps). The factory-set default for the fax-speed setting is High (V.34).


You should change the setting only if you are having trouble sending a fax to or receiving a fax from a particular device. Decreasing the fax speed might be useful when you are trying to send a fax overseas, or receive one from overseas, or if you are using a satellite telephone connection.

1.


2.


3.

Use the arrow buttons to select All faxes, and then press OK .

4.

Use the arrow buttons to select Fax Speed, and then press OK .

5.

Use the arrow buttons to select a speed setting, and then press OK .

Problems sending faxes

Problem

The document stops feeding in the middle of faxing.

Faxes stop during sending.

Cause Solution

The maximum length of a page that you can load is 381 mm (15 inches). Faxing of a longer page stops at 381 mm

(15 inches).

Print the document on shorter media.

If no jam exists and less than one minute has elapsed, wait a moment before pressing Cancel . If a jam exists, remove the jam. Then, resend the job.

If the item is too small, it can jam inside the automatic document feeder (ADF).

Use the flatbed scanner. The minimum page size for the ADF is 127 x 127 mm

(5 x 5 inches).

If a jam exists, remove the jam. Then, resend the job.

Try sending to another fax machine.

The receiving fax machine might be malfunctioning.

The telephone line might not be working. Do one of the following:

A communication error might be interrupting the fax job.

●

Turn up the volume on the product, and then press Start Fax on the control panel. If you hear a dial tone, the telephone line is working.

● Disconnect the product from the jack in the wall, and then connect a telephone to the jack. Try to make a telephone call to verify that the telephone line is working.

Change the redial-on-communicationerror setting to On.


Problem Cause Solution

The product is receiving faxes but is not sending them.

If the product is on a digital system, the system might be generating a dial tone that the product cannot detect.

Disable the detect-dial-tone setting.

If the error persists, contact the system service provider.

A poor telephone connection might exist. Try again later.

The receiving fax machine might be malfunctioning.

Try sending to another fax machine.


● Turn up the volume on the product and press Start Fax on the control panel. If a dial tone exists, the telephone line is working.

Outgoing fax calls continue to be dialed. The product automatically redials a fax number if the redial options are set to

On.

Sent faxes are not arriving at the receiving fax machine.

The receiving fax machine might be off or might have an error condition, such as being out of paper.

●

Disconnect the product from the telephone jack and connect a telephone. Try to make a telephone call to verify that the telephone line is working.

To stop the product from redialing a fax, press Cancel . Or change the redial setting.

Call the recipient to verify that the fax machine is on and ready to receive faxes.

Sent faxes include a block of gray shading at the end of each page.

Sent faxes have data missing from the end of each page.

The control panel shows a low-memory error.

The originals might be incorrectly loaded. Verify that the original documents are correctly loaded into the ADF input tray or flatbed scanner.

A fax might be in memory because it is waiting to redial a busy number, other jobs that are ahead of it are waiting to be sent, or the fax is set up for a delayed send.

If a fax job is in memory for any of these reasons, an entry for the job appears in the fax log. Print the fax activity log and check the Status column for jobs that show a Pending designation.

The glass-fax size might be set incorrectly.

Verify that the setting is correct.

Verify that the setting is correct.

The glass-fax size might be set incorrectly.

The fax might be too large, or the resolution might be too high.

Try one of the following:

●

Divide a large fax into smaller sections, and then fax them individually.

●

Clear stored faxes to make more memory available for outgoing faxes.

● Configure the outgoing fax as a delayed fax, and then verify that it will send completely.

●

Make sure that the product is using the lowest resolution setting

(Standard).


Problems receiving faxes

Use the table in this section to solve problems that might occur when receiving faxes.

NOTE:

Use the fax cord that came with the product in order to ensure that the product functions correctly.

Problem

The product cannot receive faxes from an extension telephone.

The product is not answering incoming fax calls.

Cause Solution

The extension-telephone setting might be disabled.

The fax cord might not be securely connected.

The product dialing mode might be incorrectly set, or the extension phone might be incorrectly set.

Change the extension-telephone setting.

Verify that the fax cord is securely connected between the telephone jack and the product (or another device that is connected to the product). Press 1-2-3 in sequence, wait for three seconds, and then hang up.

Verify that the product dialing mode is set to Tone. Verify that the extension phone is set up for tone dialing as well.

The answer mode might be set to

Manual.

If the answer mode is set to Manual, the product does not answer calls. Start the fax-receiving process manually.

The rings-to-answer setting might not be set correctly.

Check the rings-to-answer setting to verify that it is set properly.

The answer-ring pattern feature might be turned on, but you do not have the service, or you do have the service and the feature is not set correctly.

Check the answer-ring pattern feature to verify that it is set properly.

The fax cord might not be correctly connected, or the fax cord is not working.

See the getting started guide to check the installation. Verify that you are using the fax cord that came with the product.

The product might not be able to detect incoming fax tones because the answering machine is playing a voice message.

Re-record the answering machine message, leaving at least two seconds of silence at the beginning of the message.

Too many devices might be connected to the telephone line.

Do not attach more than three devices to the line. Remove the last device that was connected and determine whether the product works. If not, continue removing devices one at a time and retry after removing each one.


●

Increase the volume on the product, and then press Start Fax on the control panel. If a dial tone exists, the telephone line is working.

●

Disconnect the product from the telephone jack, and then connect a telephone. Try to make a telephone call to verify that the telephone line is working.



The product is not answering incoming fax calls.

A voice-messaging service might be interfering with the product as it attempts to answer calls.

Do one of the following:

●

Disable the messaging service.

● Get a telephone line that is dedicated to fax calls.

●

Set the product answer mode to

Manual. In manual mode, you must start the fax-receive process yourself.

● Leave the product set to automatic mode and lower the rings-toanswer setting for the product to a number less than the rings-toanswer setting for the voice mail.

The product will answer all incoming calls.

The product might be out of paper and the memory is full.

Refill the media input tray. Press OK . The product prints all of the faxes it has saved in memory and then resumes answering fax calls.

Set the answer mode to Fax/Tel.

Product answers voice calls as fax calls. The answer mode might be set incorrectly.

Faxes are not printing.

The media input tray is empty.

Load media. Any faxes that are received while the input tray is empty are stored in memory and will print after the tray has been refilled.

Check to determine whether the computer is receiving faxes.

The receive-to-PC option might be selected, and faxes are being received by the computer.

The product has encountered an error.

Check the control panel for an error

message, and then see Fax error messages on page 126

.

Turn on the autoreduction setting.

Faxes are printing on two pages instead of one.

The autoreduction setting might not be set correctly.

The incoming faxes might have been sent on larger media.

Adjust the autoreduction setting to allow larger pages to be printed on one page.

Received faxes are too light, are blank, or have poor print quality.

The product ran out of toner while printing a fax.

The fax that was sent was too light.

The product stores the most recently printed faxes. (The amount of memory that is available determines the actual number of faxes stored for reprinting.) As soon as possible, replace the print cartridge, and then reprint the fax.

Contact the sender and have the sender resend the fax after altering the contrast settings.


Performance problems


Faxes are transmitting or being received very slowly.

The fax might be very complex, such as one with many graphics.

Complex faxes take longer to be sent or received. Breaking longer faxes into multiple jobs and decreasing the resolution can increase the transmission speed.

The receiving fax machine might have a slow modem speed.

The product sends the fax only at the fastest modem speed that the receiving fax machine can accept.

The resolution at which the fax was sent or is being received might be very high.

To receive the fax, call and ask the sender to lower the resolution and resend the fax. To send the fax, lower the resolution and resend the fax.

The telephone line might be experiencing line noise.

Hang up and resend the fax. Have the telephone company check the telephone line.

If the fax is being sent via a digital phone line, contact the service provider.

The fax is being sent via an international call.

Allow more time to transmit fax jobs internationally.

The original document has a colored background.

Reprint the original document with a white background, and then resend the fax.

The fax activity logs or fax call reports are printing at inappropriate times.

The fax activity log or fax call reports settings are not correct.

The product sounds are too loud or too soft.

The volume setting might not be adjusted correctly.

Print a configuration page and check when the reports print.

Adjust the product volume setting.



No results