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User's Guide
Solving Problems
Solving Problems
Checking the Printer Status
Checking Messages on the LCD Screen
If an error message is displayed on the LCD screen, follow the on-screen instructions or the solutions below to solve the problem.
Messages
Printer error. Turn power off and then on again.
For details, see your documentation.
Operation canceled. Error while saving.
A printer's ink pad is nearing the end of its service life. Please contact Epson Support.
A printer's ink pad is at the end of its service life.
Please contact Epson Support.
Recovery Mode
Solutions
Remove any paper or protective material in the printer. If the error message is still displayed after turning the power off and on again, contact your dealer.
The external storage device, such as a memory card, may be damaged.
Check if the device is available.
Contact Epson or an authorised Epson service provider to replace the ink pad*. It is not a user-serviceable part. The message will be displayed until the ink pad is replaced.
Press the x
button to resume printing.
Contact Epson or an authorised Epson service provider to replace the ink pad*. It is not a user-serviceable part.
The printer has started in recovery mode because the firmware update failed. Follow the steps below to try to update the firmware again.
1. Connect the computer and the printer with a USB cable.
2. Visit your local Epson website for further instructions.
* In some print cycles a very small amount of surplus ink may be collected in the ink pad. To prevent ink leakage from the pad, the printer is designed to stop printing when the pad has reached its limit. Whether and how often this is required will vary according to the number of pages you print, the type of material that you print and the number of cleaning cycles that the printer performs. The need for replacement of the pad does not mean that your printer has ceased to operate in accordance with its specifications. The printer will advise you when the pad requires replacing and this can only be performed by an authorised Epson Service provider. The Epson warranty does not cover the cost of this replacement.
Related Information
&
“Contacting Epson Support” on page 100
&
“Supported Memory Card Specifications” on page 92
&
“Supported External Storage Device Specifications” on page 93
&
“Installing Applications” on page 78
&
“Updating Applications and Firmware” on page 78
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User's Guide
Solving Problems
Checking the Printer Status - Windows
1.
Access the printer driver window.
2.
Click EPSON Status Monitor 3 on the Maintenance tab.
Note:
❏ You can also check the printer status by double-clicking the printer icon on the taskbar. If the printer icon is not
added to the taskbar, click Monitoring Preferences on the Maintenance tab, and then select Register the shortcut
icon to the taskbar
.
❏ If EPSON Status Monitor 3 is disabled, click Extended Settings on the Maintenance tab, and then select Enable
EPSON Status Monitor 3
.
Related Information
&
“Windows Printer Driver” on page 69
Checking Printer Status - Mac OS X
1.
Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer.
2.
Click Options & Supplies > Utility > Open Printer Utility.
3.
Click EPSON Status Monitor.
Removing Jammed Paper
Check the error displayed on the control panel and follow the instructions to remove the jammed paper including any torn pieces. Next, clear the error.
c
Important:
Remove the jammed paper carefully. Removing the paper vigorously may cause damage to the printer.
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User's Guide
Solving Problems
Removing Jammed Paper from the Rear Paper Feed
Remove the jammed paper.
Removing Jammed Paper from Inside the Printer
!
Caution:
❏ Be careful not to trap your hand or fingers when opening or closing the printer cover. Otherwise you may be
injured.
❏ Never touch the buttons on the control panel while your hand is inside the printer. If the printer starts operating,
it could cause an injury. Be careful not to touch the protruding parts to avoid injury.
1.
Open the printer cover.
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User's Guide
2.
Remove the jammed paper.
Solving Problems
c
Important:
Do not touch the white flat cable, translucent part, ink tubes, and left lateral surface of the print head inside the printer. Doing so may cause a malfunction.
3.
Close the printer cover.
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User's Guide
Solving Problems
Paper Does Not Feed Correctly
Check the following if the paper jams, paper feeds at a slant, several sheets of paper feed at a time, no paper feeds, or paper is ejected.
❏ Place the printer on a flat surface and operate in the recommended environmental conditions.
❏ Use paper supported by this printer.
❏ Follow the paper handling precautions.
❏ Load paper in the correct direction, and slide the edge guide against the edge of the paper.
❏ Do not load more than the maximum number of sheets specified for the paper. For plain paper, do not load above the line indicated by the triangle symbol on the edge guide.
❏ Load one sheet of paper at a time when loading multiple sheets of paper.
❏ When multiple sheets of paper feed at once during manual 2-sided printing, remove any paper which is loaded in the paper source before you reload the paper.
❏ Load and eject paper without printing to clean the paper path.
❏ If you have opened the printer cover during printing, close it immediately. If printing is paused, the paper is ejected.
Related Information
&
“Environmental Specifications” on page 95
&
“Paper Handling Precautions” on page 21
&
“Available Paper and Capacities” on page 22
&
“Loading Paper in the Rear Paper Feed” on page 24
&
“Cleaning the Paper Path” on page 67
Power and Control Panel Problems
Power Does Not Turn On
❏ Hold down the
P
button for a little longer.
❏ Make sure the power cord is securely plugged in.
Lights Came On and then Went Out
The printer's voltage may not match the outlet rating. Turn off the printer and unplug it immediately. Then check the label on the printer.
!
Caution:
If the voltage does not match, DO NOT PLUG YOUR PRINTER BACK IN. Contact your dealer.
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User's Guide
Solving Problems
Power Does Not Turn Off
Hold down the
P
button for a little longer. If you still cannot turn off the printer, unplug the power cord. To prevent the print head from drying out, turn the printer back on and turn it off by pressing the
P
button.
LCD Screen Gets Dark
The printer is in sleep mode. Press any button on the control panel to return the LCD screen to its former state.
Printer Does Not Print
Check the following if the printer does not operate or prints nothing.
❏ Install the printer driver.
❏ To print a disc label, install Epson Print CD.
❏ To print photos easily, install Epson Easy Photo Print.
❏ Connect the interface cable securely to the printer and the computer.
❏ If you are using a USB hub, try to connect the printer directly to the computer.
❏ If you are printing a large image, the computer may not have enough memory. Print the image at a lower resolution or a smaller size.
❏ In Windows, click Print Queue on the printer driver's Maintenance tab, and then check the following.
❏ Check if there are any paused print jobs.
Cancel printing if necessary.
❏ Make sure the printer is not offline or pending.
If the printer is offline or pending, clear the offline or pending setting from the Printer menu.
❏ Make sure the printer is selected as the default printer from the Printer menu (there should be a check mark on the menu item).
If the printer is not selected as the default printer, set it as the default printer.
❏ In Mac OS X, make sure the printer status is not Pause.
Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and then double-click the printer. If the printer is paused, click Resume (or Resume Printer).
❏ Run the nozzle check and then clean the print head if any of the print head nozzles are clogged.
Related Information
&
“Installing Applications” on page 78
&
“Epson Easy Photo Print” on page 75
&
&
“Canceling Printing” on page 55
&
“Checking and Cleaning the Print Head” on page 63
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User's Guide
Solving Problems
Printout Problems
Print Quality Is Poor
Check the following if the print quality is poor due to blurry prints, banding, missing colors, faded colors, misalignment, and mosaic-like patterns in the prints.
❏ Make sure the initial ink charging is complete.
❏ Check the ink tank. If the tank is empty, refill the ink immediately and clean the print head.
❏ Run the nozzle check and then clean the print head if any of the print head nozzles are clogged.
❏ If you have not used the printer for a long time, use the Power Ink Flushing utility of the printer driver.
❏ Align the print head.
❏ If banding appears at intervals of 2.5 cm, align the print head.
❏ Use paper supported by this printer.
❏ Do not print on paper that is damp, damaged, or too old.
❏ If the paper is curled or the envelope is puffed up, flatten it.
❏ When printing images or photos, print using high-resolution data. Images on websites are often low resolution although they look good enough on the display, and so print quality may decline.
❏ Select the appropriate paper type setting on the control panel or in the printer driver for the type of paper loaded in the printer.
❏ Print using a high quality setting on the control panel or in the printer driver.
❏ When printing on a disc, adjust the level of density on the control panel or in Epson Print CD.
❏ When images or photos are printed in unexpected colors, adjust the color and then print again. The automatic color correction feature uses the standard correction mode in PhotoEnhance. Try another correction mode in
PhotoEnhance
by selecting an option other than Auto Correct (or Automatic) as the Scene Correction (or
Scene Detection
) setting. If the problem continues, use any other color correction feature other than
PhotoEnhance
.
❏ Disable the bidirectional (or high speed) setting. When this setting is enabled, the print head prints while moving in both directions, and vertical lines may be misaligned. If you disable this feature, printing may slow down.
❏ Control Panel
In the print settings for Print Photos mode, disable Bidirectional.
❏ Windows
Clear High Speed on the printer driver's More Options tab.
❏ Mac OS X
Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer. Click Options & Supplies > Options (or Driver). Select Off as the High Speed
Printing
setting.
❏ Do not stack the paper immediately after printing.
❏ Dry the printouts completely before filing or displaying them. When drying the printouts, avoid direct sun light, do not use a dryer, and do not touch the printed side of paper.
❏ Try to use genuine Epson ink bottles. This product is designed to adjust colors based on the use of genuine
Epson ink bottles. The use of non-genuine ink bottles may cause print quality to decline.
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User's Guide
Solving Problems
❏ Use ink bottles with the correct part code for this printer.
❏ Epson recommends using the ink bottle before the date printed on the package.
❏ When printing images or photos, Epson recommends using genuine Epson paper rather than plain paper. Print on the printable side of the genuine Epson paper.
Related Information
&
“Refilling the Ink Tanks” on page 59
&
“Checking and Cleaning the Print Head” on page 63
&
“Replacing Ink inside the Ink Tubes” on page 65
&
“Aligning the Print Head” on page 66
&
“Paper Handling Precautions” on page 21
&
“Available Paper and Capacities” on page 22
&
“List of Paper Types” on page 23
&
&
“Adjusting the Print Color” on page 52
&
“Print Photos Mode” on page 15
The Position, Size, or Margins of the Printout Are Incorrect
❏ Load paper in the correct direction, and slide the edge guides against the edges of the paper.
❏ When printing on photo stickers, enter Setup, select Printer Setup > Stickers, and then adjust the printing position.
❏ When printing on a disc, enter Setup, select Printer Setup > CD/DVD, and then adjust the printing position.
❏ Select the appropriate paper size setting on the control panel or in the printer driver.
❏ Adjust the margin setting in the application so that it falls within the printable area.
❏ If you want to print with no margins, make settings for borderless printing.
❏ Control Panel
In the print settings for Print Photos mode, select Borderless. If you select a paper type that does not support borderless printing, you cannot select Borderless. Select a paper type that supports borderless printing.
❏ Windows
Select Borderless on the printer driver's Main tab. If you select a paper type that does not support borderless printing, you cannot select this check box. Select a paper type that supports borderless printing.
❏ Mac OS X
Select a paper size for borderless printing as the Paper Size setting in the print dialog.
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User's Guide
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❏ During borderless printing, the image is slightly enlarged and the protruding area is cropped. Adjust the amount of enlargement.
❏ Control Panel
In the print settings for Print Photos mode, select Expansion, and then select the amount of enlargement.
❏ Windows
Click Settings on the printer driver's Main tab, and then select the amount of enlargement.
❏ Mac OS X
Select the Print Settings menu in the print dialog and select the amount of enlargement in the Expansion setting.
Related Information
&
“Loading Paper in the Rear Paper Feed” on page 24
&
&
“Available Paper and Capacities” on page 22
&
“Print Photos Mode” on page 15
Paper Is Smeared or Scuffed
Check the following if the paper is smeared or scuffed when printing.
❏ Clean the paper path.
❏ Load paper in the correct direction.
❏ When performing manual 2-sided printing, make sure that the ink is completely dry before reloading the paper.
❏ Enable the scuffing prevention feature. Only enable this feature when a scuffing problem occurs because using it may cause the print quality to decline and print speed to slow down.
❏ Control Panel
Enter Setup, select Printer Setup, and then enable the Thick Paper setting.
❏ Windows
Select the Maintenance tab on the printer driver, click Extended Settings, and then select Thick Paper and
Envelopes
.
❏ Mac OS X
Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer. Click Options & Supplies > Options (or Driver). Select On as the Thick paper and
envelopes
setting.
Related Information
&
“Cleaning the Paper Path” on page 67
&
“Loading Paper in the Rear Paper Feed” on page 24
&
“Print Quality Is Poor” on page 85
Printed Characters Are Incorrect or Garbled
❏ Connect the interface cable securely to the printer and the computer.
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User's Guide
Solving Problems
❏ Cancel any paused print jobs.
❏ Do not put the computer manually into the Hibernate mode or the Sleep mode while printing. Pages of garbled text may be printed next time you start the computer.
Related Information
&
“Canceling Printing” on page 55
The Printed Image Is Inverted
Clear any mirror image settings in the printer driver or the application.
❏ Windows
Clear Mirror Image on the printer driver's More Options tab.
❏ Mac OS X
Clear Mirror Image from the print dialog's Print Settings menu.
The Printout Problem Could Not be Cleared
If you have tried all of the solutions and have not solved the problem, try uninstalling and then reinstalling the printer driver.
Related Information
&
“Uninstalling Applications” on page 76
&
“Installing Applications” on page 78
Printing Is Too Slow
❏ When printing continuously for approximately more than 30 minutes, printing slows down to prevent the printer mechanism from overheating and being damaged. However, you can continue printing. To return the printer to normal printing speed, cancel printing, and leave the printer idle for at least 30 minutes with the power on. The printer does not recover if the power is off.
❏ Close any unnecessary applications.
❏ Lower the quality setting on the control panel or the printer driver. High quality printing slows down the printing speed.
❏ Enable the bidirectional (or high speed) setting. When this setting is enabled, the print head prints while moving in both directions, and the printing speed increases.
❏ Control Panel
In the print settings for Print Photos mode, enable Bidirectional.
❏ Windows
Select High Speed on the printer driver's More Options tab.
❏ Mac OS X
Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer. Click Options & Supplies > Options (or Driver). Select On as the High Speed
Printing
setting.
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User's Guide
Solving Problems
❏ Disable quiet mode. This feature slows down the printing speed.
❏ Windows
Disable the Quiet Mode setting on the printer driver's Main tab.
❏ Mac OS X
Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer. Click Options & Supplies > Options (or Driver). Select Off as the Quiet Mode setting.
Other Problems
Slight Electric Shock when Touching the Printer
If many peripherals are connected to the computer, you may feel a slight electric shock when touching the printer.
Install a ground wire to the computer that is connected to the printer.
Operation Sounds Are Loud
If operations sounds are too loud, enable quiet mode. However, this may slow down printer operations.
❏ Windows
Enable Quiet Mode on the Main tab in the printer driver.
❏ Mac OS X
Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer. Click Options & Supplies > Options (or Driver). Select On as the Quiet Mode setting.
Quiet Mode
is only effective when you select the Print Settings menu in the print dialog, and then select plain
papers
as the Media Type setting and Normal as the Print Quality setting.
Cannot Save Data to a Memory Device
❏ Use a memory device that is supported by the printer.
❏ Check that the memory device is not write protected.
❏ Check that the memory device has enough available memory. If the available memory is low, data cannot be saved.
Related Information
&
“Supported Memory Card Specifications” on page 92
&
“Supported External Storage Device Specifications” on page 93
Application Is Blocked by a Firewall (for Windows Only)
Add the application to the Windows Firewall allowed program in security settings on the Control Panel.
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"?" Is Displayed on the Photo Selection Screen
"?" is displayed on the LCD screen when the image file is not supported by the product.
Related Information
&
“Supported Data Specifications” on page 94
A Message Prompting You to Reset the Ink Levels is Displayed
Refill all or the specified ink tanks, select the color that you refilled on the LCD screen, and then press the x button to reset the ink levels.
Depending on the usage conditions, the message may be displayed when there is still ink in the tank.
Related Information
&
“Refilling the Ink Tanks” on page 59
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