Telephone Tips. Advanced Bionics Naida CI Q70

If no lights appear:

1

Check that the LED is not obscured by the user’s clothing, hair, and/or, processor wearing device.

2

Verify that the PowerCel is seated properly on the processor, or, if using Zn-Air Battery Pak,

verify that the batteries are inserted correctly.

3

4

Replace the battery.

Verify that the Naída CI is not in Standby Mode by briefly pressing the program button.

If green LED does not flash in response to loud sounds (programmable feature):

1

Confirm that this feature is enabled on the processor/program.

2

Verify that the PowerCel is charged and is inserted properly on the processor. If using Zinc

Air Cells, verify that the cells are new and inserted properly within the cartridge.

3

If paired to an AB myPilot Remote Control, check the sensitivity setting, or try increasing it

slightly for assessment purposes only.

4

Try another program slot.

5

Try another audio source (such as the T-Mic 2/processor microphone/headpiece microphone)

6 Unaided listeners may perform a listening check of the audio inputs as described in the

Listening to the Microphone and Auxiliary Inputs

section of the User Guide.

7

Try another auxiliary source.

a.

You will need a program which accepts input from external audio sources and to have

wireless enabled on the processor.

b.

If the green LED flashes in response to input from an external audio device, place the

processor and headpiece in the Zephyr by Dry & Store. If the green LED still does not

flash in response to loud sounds following a full drying cycle and when using the usual

microphone input and usual program settings, proceed to the next step.

8

If the headpiece microphone is the only input that does not show a blinking green LED, replace

the headpiece and/or cable. If T-Mic 2 is the only input that does not show a blinking green

LED, replace the T-Mic 2. If the processor microphones do not show a blinking green LED

with audio input, contact a hearing care professional or Advanced Bionics.

During battery status check, no blink or only one orange blink is observed:

REMEMBER:

Zn-Air batteries will NOT give the LED battery status upon start

up. Only the rechargeable PowerCels will give the LED battery status read out.

1

2

Verify that the PowerCel is seated properly on the processor.

Replace with a fully charged PowerCel.

56 Naída CI Sound Processor User Guide

3

If there are no blinks after the PowerCel replacement, clean the contacts with a hearing aid

brush or dry cotton swab.

4

If the problem continues, contact a hearing care professional or Advanced Bionics for

further assistance.

If the LED behaves differently following processor replacement or programming:

1

Verify with the recipient’s implant hearing care professional whether any program changes

have been made which may affect LED behavior.

If these measures do not resolve the problem, contact a hearing care professional or Advanced

Bionics for further assistance.

Troubleshooting Naída CI Internal Alarms

Internal alarms are a programmable feature which can be used independently or in conjunction with the Naída CI LEDs to provide important information about status and battery life. Refer to the

Understanding Internal Alarms

section of the User Guide for an explanation of the expected internal alarm behavior(s).

If no internal alarm is heard:

1

Ensure the headpiece is correctly seated over the implant site.

2 Verify that the battery is inserted properly on the processor.

3

Verify that the PowerCel or Zn-Air batteries have enough charge to power the Naída CI to

stimulate the internal implant.

4

Replace the battery.

5

Change the program or volume setting to see if the internal alarm can be heard.

6

Verify with the recipient’s implant hearing care professional whether any program changes

have been made which may affect internal alarm behavior.

7

Have an unaided listener conduct a listening check to see if they can hear the internal alarms.

Please see

Listening to the Microphone and Auxiliary Inputs

section of the User Guide.

WARNING:

The processor or headpiece should be serviced only by Advanced Bionics.

Do not attempt to open or repair the parts. Do not continue to use the processor or

headpiece if any part of it is damaged. Unauthorized opening of the processor, headpiece,

or other equipment, will void the warranty and may compromise system performance.

Naída CI Sound Processor User Guide

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