Troublshooting a failure with the Take UP Reel (TUR). HP Designjet Z6100 42-inch, Designjet Z6100 60-inch

Troublshooting a failure with the Take UP Reel (TUR)

Use this section to troubleshoot failures with the TakeUP Reel.

Take Up Reel LED status information

Issue LED status

Blinking quickly

Blinking slowly

Solid red

Take Up Reel not winding

Take Up Reel not winding

Take Up Reel not winding

Solid green Take Up Reel not winding

Print job interupted

Yes

No

No

No

Solid green Take Up Reel winding in the wrong direction, and not stoppinjg the job.

No

Possible cause

Sensor beam blocked for more than 3 seconds

The sensor cables are loose or unplugged

There is too much resistance on the Take Up Reel motor

Print job interrupted?

Ensure the Take Up Reel sensors are not blocked by a strip of paper, the collection bin or other objects.

Also ensure the Take Up Reel power switch is in the On position.

Ensure the sensor cables are correctly connected.

ENSURE THAT THE TUR Spindle

Lever is CLOSED! Ensure the paper is not winding too tightly.

A loop-shaping core should be inserted and hanging down.

Ensure the Take Up Reel power switch is in the On position.

The Take Up Reel power switch is in the Off position

The Take Up Reel wind direction switch is in the wrong winding position.

after 3 seconds, the printer will recognize the problem and interupt the print job. In this case, see the first error listed in this table.

Flip the Take Up Reel wind-direction switch to the correct position.

NOTE:

If the LED is flashing but there is no message on the front panel, restart the printer.

Troublshooting a failure with the Take UP Reel (TUR) 9

Checking the Take Up Reel is correctly installed

Many system error codes are displayed as a result of the Take UP Reel not being installed correctly or because parts have moved or become dislodged from their correct positions. This troubleshooting procedure checks the machnical installation of the Take Up Reel.

1.

Check that the Take UP Reel sensor unit is correctly installed on the right foot.

2.

To correctly install the foot, the wheel has to be positioned as shown.

3.

Check the cables linking the sensors to the Take Up Reel Motor Assembly are correctly connected.

4.

Check that the Take UP Reel motor assembly is correctly connected to the rear of the printer.

10 Chapter 1 Troubleshooting

How the Take UP Reel Works

There are two different setups:

1.

The Take Up Reel has been installed via the front panel from the media menu – how to check it: If the words 'Take Up Reel installed' is blanked out, this means that the Take Up Reel is not installed in the front panel.

2.

The Take UP Reel has not been install via the front panel – how to check it: When selecting the media menu, there is no line ‘Take Up Reel installed’. This does not mean that the Take Up Reel will not work, it just means that if there is a paper jam detected by the Take Up Reel, there will be no warning system error displayed on the front panel. The printer will not stop.

How to install the Take Up Reel:

From the Media menu -> Take Up Reel -> Enable Take Up Reel. The main differences between the two modes (Take Up Reel installed or not installed on the front panel), what will happen if the Take Up Reel is installed:

• In case of Take Up Reel Paper jam system error, a warning is reported on the front panel, and the printer is no more printing (pause)

• The cutter is disabled between jobs

• When unloading the media, the front panel will ask you to manually cut the media.

How it works?

When the bottom of the 'loop shaper' is lower enough and it cuts the signal between the 2 sensors, the

Take Up Reel starts to move the motor until the signal between the 2 sensors is passing through again.

If after the few seconds of turning the Take Up Reel, the signal between two sensors is still cut, the Take

Up Reel reports a 'Take Up Reel paper jam' error:

• In all case, the LED of the Take Up Reel is blinking quickly

• and if the Take Up Reel is enabled on the front panel, a 'Take Up Reel' paper jam will be displayed.

Using the buzzer at power-up for troubleshooting problems

When the Printer is powered up, it doesn’t make a “Beeping Sound” until it is completely powered-up and ready to use. If there is a beep during the power-up sequence, this may signify that there is a problem within the Electronics Module. The following table will help you to use the “Beeping Sound” to diagnose certain problem:

Number of

Beeps

1

Problem Description

Processor absent

2 Faulty Main PCA or PSU

3 Faulty Memory Module

Corrective Action

•

•

•

•

•

•

•

Replace the Main PCA

⇒

See page 375.

Replace the Main PCA

⇒

See page 375.

Replace the PSU

⇒

See page 379.

Check that the Memory Module is installed correctly.

Try installing the Memory Module in the other Memory slot and check if the problem reappears.

If the problem reappears, replace the Memory Module

⇒

See page 373.

If the problem does NOT reappear, then the original slot could be faulty. In this case, replace the Main

PCA

⇒

See page 375.

Troublshooting a failure with the Take UP Reel (TUR) 11

Number of

Beeps

Problem Description

4

5

6

7

Faulty Video Card (not used)

Faulty PCI Card

BIOS Damaged

Motherboard damaged

8

Hard Disk Drive damaged or missing

Corrective Action

•

Replace the Main PCA

⇒

See page 375.

•

•

•

•

•

•

•

Replace the Main PCA

⇒

See page 375

Replace the Main PCA

⇒

See page 375

Replace the Main PCA

⇒

See page 375

Remove the Main PCA Cover and (with the Printer switch On) check that the HDD is spinning (you should feel it spinning when you touch it or at least hear it spinning). If the HDD is not spinning, then it could be damaged. In this case, replace the HDD

⇒

See page 377.

Make sure that ALL cables connected to the HDD are not damaged and are connected correctly.

Replace the HDD

⇒

See page 377

Replace the Main PCA

⇒

See page 375

Using the Power-up Sequence to Troubleshoot

When the Printer is powered up, it performs the Boot-UP sequence which initializes the major components of the Printer. If for some reason the Boot-Up sequence fails because a components has failed to initialize, the following explanations will help you to locate the failing component.

Step Initialization Process

BULNEX KERNEL BOOT

30

29

•

• rc.sysinit rerun through initlog.

Environmental variables PATH, NETWORKING, HOSTNAME set.

Source /etc/init.d functions.

28

•

•

•

•

Fix console loglevel.

Mount /proc.

Dismount the initrd, if necessary.

Configure kernel parameters.

27

26

Set the system clock.

Load keymap.

12 Chapter 1 Troubleshooting

16

15

14

13

12

Step

25

24

23

22

21

20

19

18

17

11

10

9

8

7

6

Initialization Process

Load system font.

•

•

Start up swapping.

Set the hostname.

Initialize USB controller and HID devices

•

•

•

Set variables for options to be later used for filesystem check

Turn Off DMA on CD-ROMs

Turn On Hard Disk optimization

Perform file system check on root volume.

Update quotas if fsck was run on root

Setup pnp

•

•

•

•

•

•

•

•

•

•

•

•

Remount the root filesystem read-write.

LVM initialization.

Clear mtab.

Enter root, /proc and (potentially /proc/bus/usb and devfs into mtab.

Remove /lib/modules/preferred and /lib/modules/default.

Tweak isapnp settings if needed.

Load sound modules if the need persistent DMA buffers.

Load modules from /etc/rc.modules.

File system check.

Add raid devices.

Setup Logical Volume Management.

Check filesystems on all volumes found on /etc/fstab.

Mount local filesystems.

Check remaining quotas other than root.

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

Enable local filesystem quotas.

Configure machine if necessary (if the respective configure files exist).

Reread in network configuration data.

Clean out /etc, (w/u)tmpx files, /var.

Reset pam_console permissions.

Cleanup utmp/wtmp.

Delete X locks.

Delete VNC and X locks.

Delete Postgres sockets.

Turn On swap in case we swap to files.

Initialize the Serial Ports.

If a SCSI tape has been detected, load the st module unconditionally.

Load usb storage to match most other things.

If ide-scsi is required, load it.

Generate a header that defines the boot kernel.

Dump the syslog ring in /var/log/dmesg.

Keep kernel symbols in /var/log/ksyms.

Create the crash indicator flag to warn on crashes, offer fsck with timeout.

Export this variable BOOT_PART and INSTALL_PART.

PRINT APPLICATION STARTING POINT

IO kernel mode initialization (basically).

Printer Application Infrastructure startup.

Troublshooting a failure with the Take UP Reel (TUR) 13