Summary of Solving Ink Supplies Problems. HP Designjet Z6100 42-inch, Designjet Z6100 60-inch

2.

Clean the Carriage and Printhead flex circuits using the Carriage Interconnect Wiper ⇒ Page 91.

3.

Replace the Printhead.

4.

Perform the Electronic Systems Test ⇒ Page 105.

NOTE:

If all the Printheads are installed but have the Status message “Missing”, it is possible that the Carriage Assembly is faulty.

Maintenance Cartridge Status Messages While Printing

Detailed below are the Maintenance Cartridge status messages that may be displayed while printing.

OK

The Maintenance Cartridge is operating correctly and no action is required.

End of Life

The Maintenance Cartridge has reached the end of it’s life and should be replaced.

Maintenance Cartridge Status Messages While Replacing

The following are the Maintenance Cartridge status messages that may be displayed while replacing the

Printheads.

Reseat Cleaner

In this situation, remove the Maintenance Cartridge and install it again.

Missing

The Maintenance Cartridge has not been installed or is installed incorrectly. The Printer will not print until the Maintenance Cartridge has been installed correctly.

Not replaced with Printhead

A new Printhead has been installed without installing a new Maintenance Cartridge that came with it.

Make sure a new Maintenance Cartridge is installed every time you replace a Printhead.

If a Maintenance Cartridge needs to be removed or reseated, you must first start the Printhead

Replacement process. Open the window when prompted to do so by the front panel. If the front panel shows the Printheads with no Printhead blinking, you do not need to touch the Printheads. Just close the window again, and the Printer will proceed to Maintenance Cartridge replacement.

Summary of Solving Ink Supplies Problems

Most of the problems that you could encounter when working with the ink supplies are solved with guidance from the front panel. A full list of front panel messages are supplied in the User’s Guide.

Problems reseating the printhead

If you have inserted the printhead into the printhead carriage assembly and the printer does not “BEEP” try the following steps.

CAUTION:

Check that during the priming process, the Setup Printheads are installed in the

Carriage. If the printing Printheads are installed in the carriage during the priming process, they will be rejected and the front panel will show a warning message.

88 Chapter 3 Ink Supplies

• Check that the protective tape has been removed from the printhead.

• Insert the Printhead into the Carriage Assembly but this time correctly close the cover using the latch.

• Clean the electrical contacts on both the printheads and the printhead Carriage Assembly using the

carriage interconnect wiper ⇒ Page 91.

• Replace the Printhead with a new one.

You Cannot Insert the Ink Cartridge Into the Printer

1.

Ensure that you have the correct hp no.91 Ink Cartridge.

2.

Ensure that the Ink Cartridge is the correct color for that slot.

3.

Ensure that the Ink Cartridge is the correct orientation, with the color coded label at the top.

CAUTION:

Never clean inside the Ink Cartridge slots as this can cause damage to the

Printer.

You Cannot Insert the Printhead Into the Printer

1.

Ensure that you have the correct hp no.91 Printhead.

2.

Ensure that the printhead is the correct color for that slot.

3.

Ensure that the printhead is in the correct orientation.

4.

Ensure that the protective cap is removed from the Printhead.

You Cannot Insert the Maintenance Cartridge Into the Printer

1.

Ensure that you have the correct hp no.91 Maintenance Cartridge.

2.

Ensure that the Maintenance Cartridge is in the correct orientation.

Summary of Solving Ink Supplies Problems 89