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Service Utilities
The following is a list of all internal Service Utilities available in the Printers. Instructions for entering the
Service Utilities menu are given on page 133.
1.
The purpose of this Service Utility is to rotate the Drive Roller and the Overdrive in order to clean them.
2.
The purpose of this Service Utility is to Prime the Tubes when the Ink Tubes are NOT new and they need to be re-primed or automatic priming was not completed correctly.
3.
The purpose of this Service Utility is to set the Serial Number of the Printer.
4.
Reset Life Counters ⇒ page 138
The purpose of this Service Utility is to reset the internal life counters. There are two submenus that allow you to:
•
Reset ALL the counters related to a Preventive Maintenance Kit (PMK).
•
Reset only the counters related to a specific replaced part.
5.
The purpose of this Service Utility is to print the Diagnostic Print in order to identify image quality problems.
6.
The purpose of this Service Utility is to enable/disable the sleep mode so that the Printer is never switched Off automatically if not used for a certain period of time (one hour by default).
7.
The purpose of this Service Utility is to move the Carriage to a position where the Cutter can be replaced easily.
8.
The purpose of this Service Utility is to set the Real Time Clock (RTC) of the Printer.
9.
Enable/Disable Firewall ⇒ page 143
The purpose of this Service Utility is to enable or disable the firewall of the printer.
10.
The purpose of this Service Utility is to prime a specific pen.
11.
The purpose of this Service Utility is to open and close the Color Sensor shutter.
12.
Disk Wipe DoD 5330.22’M ⇒ page 145
The purpose of this Service Utility is to securely erase data on the Hard Disk.
13.
Enable/Disable SCAPA
The purpose of this Service Utility is to enable or disable the SCAPA.
14.
Test the Color Sensor (Spectrophotometer) ⇒ page 145
This test checks that the Spectrophotometer is correctly cailbrating the color for the printer.
132 Chapter 4 Service Tests and Utilities
Entering the Service Utilities Menu
1.
Once the message “Ready” is displayed on the front-panel, scroll to the “Printer Setup Options” icon and press the Enter key.
Press OK to confirm selection
Use UP and
DOWN keys to select
2.
For Call Agents who will request the user to perform certain Service Utilities, once inside the “Setup” menu, press the Down arrow key and the Cancel key together. You are now in the Service Tools
Menu.d
PHO
NE
SUP
POR
T
Press DOWN key
Press Cancel key
3.
For On-Site Engineers, once inside the “Setup” menu, press the Up arrow key and the Cancel key together. You are now in the Service Tools Menu.
ON
-SIT
E RE
PAIR
Press UP key
Press Cancel key
4.
Use the Arrow keys to scroll to the “Service Utilities” menu and press the Enter key.
Service Utilities 133
5.
Use the Arrow keys to scroll through the “Service Utilities” selections and press the Enter key to begin a specific operation when the required Service Utility is highlighted.
NOTE:
If the printer is not used for 135 seconds, the printer exits out of the Service Utilities
Menu and you must repeat the above steps to enter Service Utilities again.
NOTE:
In some cases a quick press of a button may not be recognized by the Printer. When pressing a button, be sure to press it deliberately and all the way to the bottom of its travel.
1. Turn Drive Roller
The purpose of this Service Utility is to rotate the Drive Roller and the Overdrive in order to clean them.
NOTE:
REMOVE THE MEDIA BEFORE PERFORMING THIS OPERATION.
NOTE:
OPEN THE WINDOW OF THE PRINTER AND ACTIVATE THE WINDOW SENSOR
(USING A PIECE OF PAPER) BEFORE PERFORMING THIS SERVICE UTILITY.
Perform the Turn Drive Roller utility as follows:
1.
In the Service Utilities submenu, scroll to “Turn Drive Roller” and press Enter.
134 Chapter 4 Service Tests and Utilities
2.
The Printer checks to see if media is loaded. If media is loaded, the Front Panel will display the following message. Unload the media and start again from step 1:
3.
The Drive Roller begins to turn slowly and the following message is displayed on the Front Panel:
4.
Refer to the Cleaning Instructions on page 452.
5.
Once you have finished cleaning the Drive Roller and the Overdrive, press the Cancel key to finish the utility.
6.
If the utility exits correctly, OK will be displayed on the Front Panel.
NOTE:
PLEASE REMEMBER TO REMOVE THE PIECE OF PAPER FROM THE WINDOW
SENSOR BEFORE CLOSING THE WINDOW AS THIS COULD DAMAGE THE WINDOW
AND THE SENSOR.
2. Prime Tubes
The purpose of this Service Utility is to Prime the Tubes when the Ink Tubes are NOT new and they need to be re-primed or automatic priming was not completed correctly.
NOTE:
Make sure that NEW Ink Cartridges are installed or that the ink volume remaining in the Ink cartridges is below 88% before starting to prime the tubes. If you do not comply, you will get a warning message.
Perform the Prime Tubes utility as follows:
1.
In the Service Utilities submenu, scroll to “Prime Tubes” and press Enter.
Service Utilities 135
2.
If the Ink Cartridges are not suitable for priming, the following message will appear on the Front
Panel. Replace the installed Ink Cartridges with Ink Cartridges that are new or contain less than 88% of ink. Press any key to finish the utility.
3.
When the following message appears on the front panel, you must select whether you would like to continue with the procedure by pressing the Enter key, in which case the Printer will reboot. Press
Back or Cancel to exit the procedure at this point.
4.
Once the Printer has rebooted, the Front Panel will instruct you to open the Window and remove ALL the Printheads installed in the Carriage.
5.
Once ALL the Printheads have been removed, the Front Panel will instruct you to install the Setup
Printheads into the Carriage. Make sure you install the Setup Printheads in stalls 1, 3, 5 and 7.
6.
Once all the Setup Printheads are installed, the following message will appear on the front panel.
Close the carriage cover and close the window.
7.
The printer will begin to purge the tubes system.
136 Chapter 4 Service Tests and Utilities
8.
Once the tubes system has been purged, the following message will instruct you to open the
Window:
9.
Open the right cover and make sure the Maintenance Cartridge is installed in the Service Station.
10.
When the following message appears on the Front Panel, open the Carriage cover and check the window on top of each Setup Printhead. If the Ink Supply Tubes have been primed correctly, the windows will contain ink. If the windows on top of each Setup Printhead does NOT contain ink, then you may need to repeat the Prime Tubes process from the beginning.
11.
Remove ALL the Setup Printheads from the Carriage and install the previously removed Printheads.
12.
Once ALL the Printheads are installed, the Front Panel will instruct you to close the Carriage cover and close the Window.
13.
The Printer will now perform the Printhead Alignment and the following message will be displayed on the Front Panel. To continue with the Printhead Alignment, use the select “Align now” and press the Enter key.
Service Utilities 137
14.
Once the Printhead Alignment is completed, the following message will be displayed on the Front
Panel. Press the Enter key to continue.
3. Set SN
The purpose of this Service Utility is to set the Serial Number of the Printer.
Perform the Set SN utility as follows:
1.
In the Service Utilities submenu, scroll to “Set SN” and press Enter.
2.
The Printer will display the current Serial Number and the new Serial Number of the Printer. Use the
Up and Down keys to go through the digits and press the Enter key to go to the next digit. You can press the Cancel key at any time to exit the utility without making any changes.
3.
Once the new Serial Number has been entered, the Front Panel will display the Serial Number and
Model Number of the Printer. Press the Enter key to confirm the Serial Number or the Cancel key to exit the utility without making any changes or the Back key to modify again.
4.
If the utility exits correctly, OK will be displayed on the Front Panel.
4. Reset Life Counters
The purpose of this Service Utility is to reset the internal life counters. There are two submenus that allow you to:
138 Chapter 4 Service Tests and Utilities
•
Reset ALL the counters related to a Preventive Maintenance Kit (PMK).
•
Reset only the counters related to a specific replaced part.
NOTE:
ALWAYS RESET THE LIFE COUNTER OF A CORRESPONDING PART ONLY AFTER
REPLACING IT.
Perform the Reset Life Counters utility as follows:
1.
In the Service Utilities submenu, scroll to “Reset Life Counters” and press Enter.
2.
You will be given an option to either reset the Life Counter for ALL the parts related to a Preventive
Maintenance Kit (PMK) or to just reset the Life Counter for a particular part: a.
b.
If you select to reset the Life Counter for ALL the parts related to a Preventive Maintenance Kit (PMK), you will be given an option to reset the Life Counter of:
–
Preventive Maintenance Kit 1 (PMK1).
–
Preventive Maintenance Kit 2 (PMK2).
If you select to reset the Life Counter for a particular part, you will be given an option to reset the Life Counter of the:
–
Carriage ME.
–
Tubes and Trailing Cable.
–
Scan Motor
–
Left Spittoon.
–
Drop Detector
–
Line Sensor
–
APS Pump.
–
Maintenance Cartridge Spittoon.
–
Paper Motor.
–
OMAS Module.
–
Primer Mech.
–
SVS.
–
Color Meter
Service Utilities 139
3.
Once you have selected a Life Counter to reset, the following message will be displayed on the Front
Panel. Press the Enter key to reset the selected Life Counter or press Back/Cancel to exit without resetting the Life Counter.
If the Usage Counter information cannot be read, the Front Panel will display “Unable to get usage counter”. This could point to a possible Firmware error.
4.
If the utility exits correctly, OK will be displayed on the Front Panel.
5. Diagnostic Print
The purpose of this Service Utility is to print the Diagnostic Print in order to identify image quality problems.
Print the Diagnostic Print as follows:
1.
In the Service Utilities submenu, scroll to “Diagnostic Print” and press Enter.
2.
You will be given an option to either print the “Image Quality User Plot”, the “Image Qual. service normal”, the “Image Qual. service best”, or “Others”. Use the Arrow keys to make the selection and press the Enter key to start printing the required Diagnostic Print.
If you select “Others” you will be given a submenu to select the required diagnostic plot:
If the OMAS sensor is enabled the printer will display a message: Do you want to disable the
OAMS sensor? Select Yes or No.
140 Chapter 4 Service Tests and Utilities
3.
Make sure media is loaded, the Pinch Lever is lowered and that the Ink System is correctly installed.
Press the Enter key to print the Diagnostic Print or press Back/Cancel to exit without printing the
Diagnostic Print.
4.
The selected Diagnostic Print will now be printed. For further information on how to use troubleshoot
6. Sleep Mode
The purpose of this Service Utility is to enable/disable the sleep mode so that the Printer is never switched
Off automatically if not used for a certain period of time (one hour by default).
Perform the Sleep Mode utility as follows:
1.
In the Service Utilities submenu, scroll to “Sleep Mode” and press Enter.
2.
When the following message appears on the front panel, use the Up and Down arrow keys to either disable or enable the sleep mode. Press the Enter or Cancel key to confirm the selection.
If the current sleep mode cannot be read, it could point to a possible Firmware error.
3.
Once the selection is confirmed, the Front Panel will display the new sleep mode state:
If the current sleep mode cannot be set, it could point to a possible Firmware error.
4.
If the utility exits correctly, OK will be displayed on the Front Panel.
Service Utilities 141
7. Replace Cutter
The purpose of this Service Utility is to move the Carriage to a position where the Cutter can be replaced easily.
Perform the Replace Cutter utility as follows:
1.
In the Service Utilities submenu, scroll to “Replace Cutter” and press Enter.
2.
When the following message appears on the front panel, you must select whether you would like to continue with replacing the Cutter by pressing the Enter key. Press Back or Cancel to exit the utility.
3.
The Carriage will move to the Cutter replacement position and the following message will be displayed on the Front Panel. After a few seconds the Printer will begin to shutdown.
4.
Before replacing the Cutter, make sure that you switch the Printer OFF from the rear.
8. Set RTC Clock
The purpose of this Service Utility is to set the Real Time Clock of the Printer.
Perform the Set RTC Clock utility as follows:
1.
In the Service Utilities submenu, scroll to “Set RTC Clock” and press Enter.
142 Chapter 4 Service Tests and Utilities
2.
The Printer will display the current time and the new time. Use the Up and Down keys to go through the digits and press the Enter key to go to the next digit. You can press the Cancel key at any time to exit the utility without making any changes.
3.
Once the new time has been entered, the Front Panel will display the time that you have requested.
Press the Enter key to confirm the time or the Cancel key to exit the utility without making any changes or the Back key to modify again.
If the current RTC Clock cannot be set, it could point to a possible Firmware error.
4.
Once the new time has been set, the Front Panel will prompt you to restart the printer after exiting the
Set RTC utility.
If there is a failure at this point, the Front Panel will display System Error Code 79:04. For more
information on troubleshooting this error code, refer to page 73.
5.
If the utility exits correctly, OK will be displayed on the Front Panel.
9. Enable/Disable Firewall
The purpose of this Service Utility is to enable or disable the firewall of the printer.
Perform the Enable/Disable Firewall utility as follows:
1.
In the Service Utilities submenu, scroll to “Enable/Disable Firewall” and press Enter.
2.
The utility checks to see if the firewall is enabled or disabled and the Front panel displays the following message:
•
Getting Information of Firewall.
Service Utilities 143
3.
When the following message appears on the front panel, you must select whether you would like to enable of disable the firewall. Use the Up and Down keys to make your selection and press the
Enter key.
4.
The system upgrades the internal memory to reflect the chosen selection.
5.
If the utility exits correctly, OK will be displayed on the Front Panel.
10. Prime Printhead X
The purpose of this Service Utility is to prime a specific pen.
Perform the Prime Pen X utility as follows:
1.
In the Service Utilities submenu, scroll to “Prime Pen X” and press Enter.
2.
When the following message appears on the Front Panel, you must select whether you want to perform the Prime Printhead X Service Utility by pressing Enter. Press Back or Cancel to exit the utility.
3.
Use the Arrow keys to select the Pen (0 to 7) you want to prime and press the Enter key.
4.
The Printer will prime the selected pen and the Front Panel will display the following messages:
•
Setting pens operational.
•
Preparing fluid manager.
•
Priming...
•
Terminating fluid manager.
144 Chapter 4 Service Tests and Utilities
•
Allowing pens not operational.
If there is a failure at this point, the Front Panel will display an error code. For more information on
troubleshooting this error code, refer to page 47.
5.
If the utility exits correctly, OK will be displayed on the Front Panel.
11. Open/Close SOL
The purpose of this Service Utility is to open and close the Color Sensor shutter to verify correct operation.
Perform the Open/Close SOL utility as follows:
1.
In the Service Utilities submenu, scroll to “Open/Close SOL” and press Enter.
2.
When the following message appears on the Front Panel, you must select whether you want to perform the Open/Close SOL Service Utility by pressing Enter. Press Back or Cancel to exit the utility.
3.
The Printer will perform the Open/Close SOL test and the Front Panel will display the following messages:
•
Performing SOL Full Calibration.
•
Checking ColorSensor Status.
•
Reading Lab values with SOL Shutter Closed.
•
Opening SOL Shutter
•
Reading Lab values with SOL Shutter Open
•
Analyzing SOL Shutter Open status.
If there is a failure at this point, the Front Panel will display System Error Code 58:10. For more
information on troubleshooting this error code, refer to page 68.
4.
If the utility exits correctly, OK will be displayed on the Front Panel.
12. Disk Wipe DoD 5330.22’M
The purpose of this Service Utility is to securely erase data on the Hard Disk according to the directive
DoD 5220.22-M.
The printer's hard disk is used as a temporary storage area for print jobs. The Secure Disk Erase facility can completely erase your information from the hard disk to protect it from unauthorized access.
Service Utilities 145
Secure Disk Erase provides three different levels of security:
•
Non-Secure Fast Erase: all pointers to the information are erased. The information itself remains on the hard disk until the disk space it occupies is needed for other purposes, and it is then overwritten. While it remains on the disk, it is difficult for most people to access, but may be accessed using software designed for the purpose. This is the normal method in which files are erased on most computer systems; it is the fastest method but the least secure. This is the default security level when using Secure Disk Erase.
•
Secure Fast Erase: all pointers to the information are erased, and the information itself is also overwritten with a fixed character pattern. This method is slower than Non-Secure Fast
Erase, but more secure. It may still be possible to access fragments of the erased information by using special tools to detect residual magnetic traces.
•
Secure Sanitizing Erase: all pointers to the information are erased, and the information itself is repetitively overwritten using an algorithm designed to eliminate any residual traces.
This is the slowest method, but the most secure. Secure Sanitizing Erase meets the US Department of Defense 5220-22.m requirements for clearing and sanitization of disk media.
Perform the Disk Wipe DoD 5330.22-M utility as follows:
1.
In the Service Utilities submenu, scroll to “Disk Wipe DoD 5330.22-M” and press Enter.
2.
In the Disk Wipe DoD 5330.22-M submenu, scroll to “Secure Sanitize Level” and press Enter.
3.
In the Secure Sanitize Level submenu, scroll to the required Secure Sanitize Level and press Enter.
NOTE:
Erasing the Hard Disk drive using either of the Secure Sanitize Levels is a very slow process, 6 hours for the Secure Fast Erase mode and 40 hours for the Secure Sanitizing Erase mode.
4.
Press Back to return to the Disk Wipe DoD 5330.22-M submenu.
146 Chapter 4 Service Tests and Utilities
5.
In the Disk Wipe DoD 5330.22-M submenu, scroll to “Disk Wipe DoD 5330.22-M” and press
Enter.
6.
When the following message appears on the Front Panel, you must select whether you would like to perform a complete erase of the Hard Disk Drive using the previously selected erase mode by pressing Enter. Press Back or Cancel to exit the utility
7.
When the following message appears on the Front Panel, you must select whether you want to continue and completely erase of the Hard Disk Drive by pressing Enter. Press Back or Cancel to exit the utility.
8.
The erase process starts and the Front Panel shows the total time required to erase the Hard Disk
Drive using the selected Sanitize Level along with a progress bar.
Secure Fast Erase
Secure Sanitizing Erase
Service Utilities 147
13. Enable/Disable SCAPA
The purpose of this Service Utility is to enable or disable the Scan Axis Pen Alignment (SCAPA) process which is used as a compensation/adjustment factor during the printhead alignment. The advantage of this process is that it allows the printhead alignment to be carried out at the beginning of the roll (during the first 3 meters).
Perform the Enable/Disable SCAPA utility as follows:
1.
In the Service Utilities submenu, scroll to “Enable/Disable SCAPA” and press Enter.
2.
The Printer checks the current state of the SCAPA and prompts you to enable it if it is disabled or to disable it if it is enabled.
3.
Make you selection and press Enter.
4.
The selection is made and OK is displayed.
14. Spectrophotometer test (Colormeter test)
This test can check that the Spectrophotometer is functioning within predefined color specifications. The test involves measuring the lightness of the white of the paper.
NOTE:
To perform this test correctly the printer must have the latest firmware available.
1.
Make sure that the paper loaded is compatible with the Spectrophotometer test, there are certain types of media which cannot be used for this type of test. The best results can be acheivied by using
HP Universal Instant dry Gloss, use the part number Q1273-60232. With this test there are other media that you can use:
•
HP Bright White
•
HP Premium Instant Dry Gloss
•
HP Premium Instant Dry Photo Satin
•
HP Universal Coated
•
HP Universal Heavyweight Coated
148 Chapter 4 Service Tests and Utilities
2.
In the Service Utilities submenu, scroll to ###### and press Enter.
3.
At the end of the test the Front Panel will display the results:
Compare the value of L seen in the Front Panel to the results that should be seen in the following media:
If for example the value seen in the results for L is 93 when HP Bright White media is loaded, this would indicate that the Spectrophotometer is functioning correctly. The nominal values are shown here for infomation only:
Paper
HP Bright White
HP Premium Instant Dry Gloss
HP Premium Instant Dry Photo Satin
HP Universal Coated
HP Universal Heavy Weight Coated
HP Universal Instant Dry Gloss
Min L*
90.12
92.38
92.13
89.51
88.38
90.95
Max L*
95.70
97.24
97.36
94.65
96.55
96.71
Nominal L*
91.91
93.81
93.74
91.08
91.46
92.83
Service Utilities 149
150 Chapter 4 Service Tests and Utilities
5 Service Calibrations
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•
•
•
•
•
•
•
•
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Key Features
- High-resolution print head
- Precise paper advance system
- Robust ink delivery system
- Wide range of media support
- Intuitive user interface
- Advanced color management features
- Networking capabilities