Step 1: Removing the consumables from the printer. HP Designjet Z6100 42-inch, Designjet Z6100 60-inch
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The HP Designjet Z6100 42-inch and Designjet Z6100 60-inch printers are large format printers designed for high-quality printing of graphics, photos, and technical documents. They offer a wide range of features, including a high-resolution print head, a precise paper advance system, and a robust ink delivery system. These printers are ideal for professional photographers, graphic designers, and engineers who need to produce high-quality prints for a variety of applications.
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End Caps & POREX supplements, Carton boxes & Pallet
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Plastic Bag
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Adhesive tape (reinforced type)
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Ink tube retainer carton pad
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Carriage retainer foam
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Primer retainer foam
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Spindle retainer carton pad
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Others (zip plastic bags, adhesive tape, etc.)
See the following picture to identify the special packaging elements to secure printer components:
Step 1: Removing the consumables from the printer
The first step before proceeding to re-pack the unit is to remove the media, ink consumables (print-heads
& ink cartridges) & print-head cleaner from the printer.
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With the unit switched ON, request a print-head replacement trough the Front Panel menu.
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Once the carriage is on the platen area, switch OFF the printer trough the rear power switch.
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Open the window, open the carriage latch & proceed to remove all the print-heads.
Printhead re-packaging instructions are also provided
466 Chapter 10 Repacking instructions
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Once all the Print-heads are removed, close the carriage latch and close the window.
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Open the Right Door (Service Station door) and manually pull the SVS Carriage up to the front.
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Remove the Maintenance Cartridge. Re-packaging instructions are also provided. Please, take special care when handling the cleaner. It may be full of ink so do not flip over or you will get a severe ink spill.
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Remove the Ink cartridges on the left side of the printer.
Re-packaging the Ink consumables
The print-heads must be re-packed with its original packaging. This is the best way to ensure the pen health during transportation.
The ORANGE caps must be reinstalled in the print-heads, then it has to be placed back into its container.
It can be sealed by some adhesive tape.
The ink cartridges must be stored back into its boxes.
The Maintenance Cartridge can be stored back into its bag, but to ensure no ink spills during manipulation
& transport, a zip plastic bag is recommended to properly seal this part.
Step 1: Removing the consumables from the printer 467
Option 1: Re-use the
cleaner bag, sealing with adhesive tape.
Option 2: Use a zip
plastic bag, auto-sealing.
Removing the Left Spittoon Absorber and cleaning the ink excess
The ink absorber on the left spittoon must be removed to ensure no INK spills once the printer is packaged upside down. This part is easily removable (customer replaceable part) as shown in the pictures.
The Maintenance & cleaning kit provided includes some plastic gloves to be used during tasks requiring contact with ink covered parts.
468 Chapter 10 Repacking instructions
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Open the window and locate the left spittoon absorber, as shown in the attached picture.
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Remove the absorber by releasing the clip and pulling upwards.
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Store the absorber in a sealed plastic bag until it is re-used.
Step 1: Removing the consumables from the printer 469
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Key Features
- High-resolution print head
- Precise paper advance system
- Robust ink delivery system
- Wide range of media support
- Intuitive user interface
- Advanced color management features
- Networking capabilities
Related manuals
Frequently Answers and Questions
What are the different models of the HP Designjet Z6100 printer series?
What types of media can the HP Designjet Z6100 printer series handle?
How do I troubleshoot problems with the HP Designjet Z6100 printer series?
How do I perform maintenance on the HP Designjet Z6100 printer series?
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Table of contents
- 5 1 Troubleshooting
- 6 2 System Error Codes
- 6 3 Ink Supplies
- 6 4 Service Tests and Utilities
- 7 5 Service Calibrations
- 7 6 Print Quality
- 8 7 Parts and Diagrams
- 8 8 Removal & Installation
- 10 9 Preventive Maintenance
- 10 10 Repacking instructions
- 12 Troubleshooting the printer
- 12 Printer Education and Training
- 12 Firmware upgrade
- 12 Troubleshooting system error codes
- 12 Performing a service test on a failed assembly
- 13 Performing the necessary service calibrations
- 13 Solving print quality problems
- 13 The printer does not power on
- 13 Printer hangs during printing and displays ‘processing’
- 14 The printer continuously rejects printheads
- 14 A new Maintenenace Cartridge is incorrectly detected as ‘used’
- 14 Cover sensors are not working
- 15 The line sensor has problems detecting media
- 15 Troubleshooting Media Jams/Printhead Crashes
- 15 Troubleshooting shutdowns
- 16 Printhead Maintenance Cartridge Path
- 16 Paper Path
- 16 Printhead path
- 16 PWM shutdown
- 16 Velocity shutdown
- 16 Energy shutdown
- 17 Vacuum suction much lower at high altitudes
- 17 Banding at variable extreme environmental conditions
- 17 Printhead Crashes/Smears on High Density Prints Using Coated Media
- 17 Banding due to ink cartridge replacement while printing
- 18 34" Rice Paper not supported
- 18 Worm marks on HP Coated media with light area fills
- 18 Solving Media-Handling Problems
- 18 Difficult to load media “Too much skew”
- 19 Troublshooting a failure with the Take UP Reel (TUR)
- 19 Take Up Reel LED status information
- 20 Checking the Take Up Reel is correctly installed
- 21 How the Take UP Reel Works
- 21 Using the buzzer at power-up for troubleshooting problems
- 22 Using the Power-up Sequence to Troubleshoot
- 24 Corrective Actions for Power-Up Problems
- 24 Troubleshooting OMAS problem
- 25 Using the Power Switch LEDs to Troubleshoot
- 26 Using the PCA LEDs to Troubleshoot
- 26 Interconnect PCA
- 27 PrintMech PCA
- 27 Identifying faults from LED status
- 29 How to Interpret the Service Information Pages
- 30 Main Characteristics
- 31 Current Configuration
- 32 Current Media, Printhead and Ink Information
- 33 Printer Usage Information
- 34 Media Used Sections
- 35 Event Logs
- 36 Calibrations Status
- 38 Connectivity Configuration
- 39 When the main window is open and the printer is printing (safety compliance)
- 39 General RIP tips and tricks
- 40 Frequently Asked Questions
- 41 How to troubleshoot the 79:04 System Error
- 41 Introduction
- 42 Possible causes
- 48 Troubleshooting based on symptoms
- 54 Introduction
- 54 System Error Codes and Warnings - Explanation
- 57 Continuable and Non-Continuable Error Codes
- 90 What are Ink Supplies?
- 90 Ink Cartridges
- 91 Printheads
- 92 Maintenance Cartridge
- 92 General Information About the Ink Supplies
- 92 General Precautions When Handling Ink Supplies
- 93 Priming the Ink System
- 93 When Should You Replace the Ink Supplies?
- 93 Obtaining Ink Cartridge Information
- 95 Obtaining Printhead Information
- 96 Ink Cartridge Status Messages
- 96 Ink Cartridge Status While Printing
- 96 Ink Cartridge Status While Replacing
- 97 Printhead Status Messages While Printing
- 97 Printhead Status Messages While Replacing
- 98 Maintenance Cartridge Status Messages While Printing
- 98 Maintenance Cartridge Status Messages While Replacing
- 98 Summary of Solving Ink Supplies Problems
- 98 Problems reseating the printhead
- 99 You Cannot Insert the Ink Cartridge Into the Printer
- 99 You Cannot Insert the Printhead Into the Printer
- 99 You Cannot Insert the Maintenance Cartridge Into the Printer
- 100 Troubleshooting Printhead Error Codes
- 101 Carriage Interconnect Wiper
- 101 Warranty Information for Ink Supplies
- 101 Ink Cartridge
- 102 Printheads
- 104 Introduction
- 104 Diagnostics - Self Test
- 104 Phone Support
- 104 Service Tests (Diagnostics)
- 106 Entering the Service Tests Menu
- 107 1. Scan Axis Test
- 111 2. Paper Drive Test
- 115 3. Electronics Module Test
- 122 4. Carriage Assembly Test
- 122 5. Sensors Test
- 125 6. Ink Delivery System Test
- 126 7. SVS Test
- 126 8. Air Pump System Test
- 127 9. Vacuum Fans Test
- 128 10. OMAS Module Test
- 128 11 EEROM Reset
- 129 12. Color Sensor Test
- 132 13. Aerosol Test
- 132 14. Primer Test
- 134 15.1 Service Special Utilities >>> Bag Broken Recovery
- 136 15.2 Service Special Utilities >>> Error 71:19 Recovery
- 138 15.3 Service Special Utilities >>> IO Information
- 138 15.4 Service Special Utilities >>> Unit Information
- 139 15.5 Service Special Utilities >>> Check Ink Supplies
- 140 Emergency Firmware Upgrade
- 142 Service Utilities
- 143 Entering the Service Utilities Menu
- 144 1. Turn Drive Roller
- 145 2. Prime Tubes
- 148 3. Set SN
- 148 4. Reset Life Counters
- 150 5. Diagnostic Print
- 151 6. Sleep Mode
- 152 7. Replace Cutter
- 152 8. Set RTC Clock
- 153 9. Enable/Disable Firewall
- 154 10. Prime Printhead X
- 155 11. Open/Close SOL
- 155 12. Disk Wipe DoD 5330.22’M
- 158 13. Enable/Disable SCAPA
- 158 14. Spectrophotometer test (Colormeter test)
- 162 Service Calibrations
- 163 Entering the Service Calibrations Menu
- 164 1. Scan Axis Calibration
- 167 2. Paper Advance Calibration
- 172 3. Drop Detector Calibration
- 173 4. Line Sensor Calibration
- 176 5. Vacuum Calibration
- 177 6. OMAS Calibration
- 183 7. Primer Calibration
- 187 8. Platen Blue Line Calibration
- 191 How to Use the Image Quality Service Diagnostic Print
- 191 What is the Image Quality Service Diagnostic Print?
- 192 Considerations for Printing the Diagnostic Print
- 192 Printing the Image Quality Service Print
- 193 Diagnostic Part 1: Printhead Problems
- 194 Diagnostic Part 2: Alignment Test
- 195 Diagnostic Part 3: Printheads & Paper Advance Test
- 196 No Printing Defects Found in the Diagnostic Print
- 197 Visual Alignment Diagnostic Print
- 200 Plot for escalation only
- 202 Force Drop Detection
- 202 Disable Paper Advance Sensor
- 202 Fix paper advance issues
- 204 Clean the paper advance sensor window
- 204 The User Advance Calibration.
- 205 Visual Paper Advance Plot
- 206 Interpreting plot results
- 209 Image quality issues by symptom
- 209 There is banding in the image
- 210 Lines are too thick, too thin, or missing
- 210 Lines appear stepped or jagged
- 211 Parts of lines or text are missing
- 212 Lines are blurred (ink bleeds from lines)
- 212 Lines are slightly warped
- 212 Dark or light horizontal lines across the image (banding)
- 213 The image is grainy.
- 214 The image has a metallic hue (bronzing)
- 214 The printed output is not flat
- 215 The print smudges when touched
- 215 Defects near the top of a print
- 215 There are ink marks on the paper
- 216 Colors are inaccurate
- 217 Colors between different HP Designjets do not match
- 219 The output is completely blank
- 219 The output contains only a partial print
- 219 The image is clipped
- 220 The image is in one portion of the printing area
- 220 The image is unexpectedly rotated
- 220 The print is a mirror image of the original
- 220 The print is distorted or unintelligible
- 220 One image overlays another on the same print
- 220 Pen settings seem to have no effect
- 220 The image has a wood-grain appearance (aeroworms)
- 221 CAD Lines look misaligned, images are blurred
- 221 Some media might deform when printing high area fill
- 221 Printheads fail repeatedly
- 223 Working with other commercially available media
- 232 Printer Support
- 234 Center Covers
- 236 Electronics Module
- 238 Right Cover
- 240 Left Cover
- 242 Right Hand Assemblies
- 244 Left Hand Assemblies
- 246 Carriage Assembly
- 248 Scan-Axis Assemblies
- 250 Drive Roller and Media-Axis Motor
- 252 Paper Path Assemblies
- 254 Center Guide and Pinchwheel Assembly
- 256 Media Entry Assemblies
- 258 Take-Up Reel Assembly
- 260 Miscellaneous Parts
- 263 Service Part Order
- 265 Disassembly Order
- 267 Introduction
- 267 Safety Precautions
- 267 Electrostatic Discharge (ESD) Precautions
- 267 Required Tools
- 269 Screw Types
- 270 Window (42-inch)
- 271 Installation of New Window
- 272 Window (60-inch)
- 274 Right Cover
- 277 Right Trim
- 280 Left Cover
- 282 Left Trim
- 283 Top Cover (42-inch)
- 287 Top Cover (60-inch)
- 291 Rear Door (42-inch)
- 293 Rear Door (60-inch)
- 295 Right Connector Cover
- 297 Left Connector Cover (42-inch)
- 298 Electronics Module Extension (60-inch only)
- 299 Window Position Sensor
- 302 Front Panel
- 304 Primer Assembly
- 306 Primer Valves
- 310 Service Station
- 314 Vacuum Fan
- 317 Aerosol Fan and Filter
- 319 Drop Detector
- 322 Ink Supply Tubes and Trailing Cable
- 328 ISS to Cartridge Cables
- 329 Cutter Assembly
- 331 Ink Supply Station (ISS)
- 334 APS Assembly
- 338 Left Spittoon
- 341 Encoder Strip and Encoder Sensor
- 344 Carriage PCA
- 347 Carriage Flex Cables
- 349 Carriage Assembly
- 355 Belt Assembly
- 356 Scan-Axis Motor
- 359 Media-Axis Motor
- 361 Optical Media Advance Sensor (OMAS)
- 367 Interconnect PCA
- 370 EIO to PCA Interface Card
- 372 OMAS Controller Card
- 374 OMAS Cable
- 379 Sausalito PCI PCA
- 381 CPU Fan
- 383 Memory Module
- 385 Main PCA Formatter
- 387 Hard Disk Drive (HDD)
- 389 Power Supply Unit (PSU)
- 394 PrintMech PCA
- 396 Formatter Battery
- 398 Electronics Module
- 400 Line Sensor Assembly
- 402 Color Sensor Assembly
- 405 Color Sensor Actuator Assembly
- 407 Media Deflector
- 408 Output Platen
- 410 Center Platen
- 419 Cartridge Tray
- 421 Input Roller
- 423 Maintenance Cartridge Door
- 424 Maintenance Cartridge Door Sensor
- 425 Media Sensor
- 427 Encoder Disc and Sensor
- 430 Media Lever Assembly
- 433 Media Lever Sensor
- 435 Pinchwheel Assembly
- 440 Center Guide
- 443 Drive Roller
- 449 Right Rollfeed Module Assembly
- 450 Left Rollfeed Module Assembly
- 452 Take-Up Reel Motor
- 454 Take-Up Reel Left Hand Module
- 455 Take-Up Reel Deflector Supports
- 457 Take-Up Reel Sensors
- 462 Preventive Maintenance
- 462 Moisture on the Printer
- 462 Noisy Carriage Bushing
- 462 Belt Swelling
- 462 Cleaning the Printer
- 462 General Cleaning
- 462 Cleaning the Drive Roller and Overdrive
- 463 Cleaning the Platen
- 464 Clean the Encoder Strip
- 467 Clean the paper-advance sensor window
- 468 Applying Oil to the Overdrive
- 468 Lubricating the Carriage Assembly
- 469 Change the maintenance absorber
- 470 Scheduled Maintenance
- 470 Level of Printer Usage
- 474 Special Set-up checks and re-packaging instructions for EMU units
- 475 Carefully read the Instructions
- 475 ReUse the packaging material
- 475 Check the printer status before switching on the unit
- 475 Do not dispose the packaging elements
- 476 Step 1: Removing the consumables from the printer
- 477 Re-packaging the Ink consumables
- 478 Removing the Left Spittoon Absorber and cleaning the ink excess
- 480 Step 2: Re-installing the retention parts
- 480 PRIMER retention foam
- 481 Carriage Retention Foam
- 483 INK TUBES Carton Pad
- 486 Window retainer foams
- 486 Spindle retention carton pad
- 489 Special checks before turning-ON the printer
- 490 Check the Left spittoon absorber is installed