INTRODUCTION. Tops Online Payments

TOPS Online Payments is a convenient and easy to use online payment solution for your community residents. All financial information is stored on a secured server with Secured Socket Layer (SSL) protection. Each transaction is encrypted with a 128-bit level encryption. When owners first connect to the online payments web site, they define new usernames and passwords, which are separate and distinct from the community web site login information. A link is added to your community web site making the interface seamless to your community residents. If your association does not have a web site, the link is made available on your management company’s web site. Available 24 hours a day, seven days a week, TOPS Online Payments provides owners with numerous payment options, including e-Checks, Visa, and Mastercard.

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Chapter 1 INTRODUCTION

The TOPS Online Payments service provide TOPS 2000™ customers with a convenient and easy to use online payment solution for their community residents. All financial information is stored on a secured server with Secured Socket Layer (SSL) protection.

Each transaction is encrypted with a 128-bit level encryption. When owners first connect to the online payments web site, they define new usernames and passwords, which are separate and distinct from the community web site login information.

A link is added to your community web site making the interface seamless to your community residents. If your association does not have a web site, the link is made available on your management company’s web site. Available 24 hours a day, seven days a week, TOPS Online Payments provides owners with numerous payment options, including e-Checks, Visa, and Mastercard, American Express and Discover.

Residents as well as Associations can use the convenience of the TOPS Online

Payments system to make their payments. The following is a list of some of the many types of fees and assessments your customers can pay using Online Payments.

• Association dues from Homeowners

• Special assessments

• Rent for use of the clubhouse

• Onetime fees for clubs and social events

• Recurring fees for Pool Passes or Parking

• Management fees from Associations to their Management Company

TOPS Online Payments provides an alert to the account administrator with a copy of the owners emailed receipt as payments are made. Your account administrator will also receive a daily e-mail containing transactions that have cleared the bank. Cleared transactions are stored in a lockbox format file which you download and process into

TOPS 2000™ via the lockbox interface, eliminating the need to re-key payment information. You can also run date specific reports to view payment information.

ROWSER

KILLS

TOPS Online Payments will operate on two browsers: Microsoft

Internet Explorer and

Netscape. This manual assumes that Online Payment users have basic browser skills.

Therefore, questions regarding your Internet browser should be referred to your systems administrator or the browser’s user guide.

TOPS Online Payments 1

OGGING

The TOPS Online Payments service is typically accessed through the community web site. If your community does not yet have a web site, homeowners may make Online

Payments from the Management company web site. To login, go to your community or management company web site, locate and Click the Pay Dues button.

The Online Payments login window will appear, you will be asked to enter a valid

Username and Password. The Username and Password for Online Payments is different from your web site login and password. When logging on to Online Payments you are accessing a secure server completely separate from your community web site.

If you are a first time user of TOPS Online Payments, you will be prompted to create a new Username and Password with which to access this secure site.

HIS

ANUAL IS

RGANIZED

The TOPS Online Payments service manual provides information and instructions for setting up, and Administrator functions for both the initial and recurring processes contained with the TOPS 2000™ system. It also provides instructions for end users

(homeowners) setting up an owner account and making online payments using the TOPS

Online Payments service interface from their community or management company web sites.

Introduction

TOPS 2000™ Online

Payments Data Upload

Introduction provides an overview of the features and function provided by Online Payments.

Provides instructions for setting up the following TOPS

2000™ preliminary and recurring processes:

Updating Program Files

Setup and running Communities uploads (owner data)

Setup Scheduled Data Uploads

Web site Online Payment Link Placement

Provides instructions for:

Online Payments

Administrator Setup

Lockbox Download to

TOPS 2000™

Setting up the Administrator Username and

Password

Establishing the company settings for alerts, notifications, e-mail etc., at the Online Payments service web site.

Lockbox Download – provides instruction on how to import the transactions into TOPS 2000(tm).

2 TOPS Online Payments

Addendum A

Homeowners Guide to

Online Payments

Provides the homeowner instructions on how to:

Access TOPS Online Payments service

Setup an Owner Account

Create username and password

Add bank information

Make online payments

TOPS Online Payments 3

Key features

Secure server with SSL protection
128-bit encryption
Separate login from community website
Link on community or management company website
Available 24/7
Payment options: e-Checks, Visa, Mastercard, American Express, Discover

Frequently asked questions

You can create an owner account by clicking the 'Pay Dues' link on your community website. You will need to provide your street address, first and last name, and create a username and password. You will also need to confirm your profile information and provide an email address for payment verification.

Once you have created an owner account, you can make payments by clicking the 'Pay Dues' link and logging in. You can enter the amount you wish to pay, select your bank account, and click 'Continue' to verify and submit your payment.

TOPS Online Payments accepts e-Checks, Visa, Mastercard, American Express, and Discover.

If an eCheck is returned for NSF, you and the property manager will be notified by email. The manager has the option to resubmit the eCheck or contact you to do so.

To set up Auto Pay, click 'Setup Auto Pay' from the Account Summary window. You can select the account from which to make the payment, enter the amount, select the day of the month, enter the first and last payment dates, and click 'Submit'.