Addendum A
HOMEOWNERS GUIDE TO ONLINE PAYMENTS
The community web site Account Info window allows the homeowner to view account balances, account history, and last payment info. Making payments using the Online
Payments service is as simple as Clicking 'Pay Dues' on the web site to login. Credit
Card or Bank Account information is transmitted over a secured connection.
Homeowners create a secure profile that is encrypted and password protected. This information is completely separate from the community web site profile and can be change by the user at any time. Because the Online Payments information is stored on a separate and secure server, a community web site administrator does NOT have access to an owner's online payment login. When accessing a secured site the following dialog box will appear.
Figure-1 Web Security Alert dialog box
C
REATING AN
O
WNER
A
CCOUNT
Before Online Payments can be used, an owner must create a new Login Username and Password, separate from their login to the Community web site. Only one Online
Payment login can be created for each property.
When an owner is ready to create a login, whether they access Online Payments from their community web site or the management company web site the online payment interface identifies a valid owner by matching the street address with the owner name entered by the user. If the owner name does not match the information on file, the account is rejected.
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Account Login and Password
From your Community web site:
1. Click the Pay Dues link.
Figure-2 Web Site Menu Options
Figure 1 Online Payments Login window
TOPS Online Payments
3. Click Create Login
This Login Username and Password is separate from your community web site Login.
4. Select your street.
Figure -2 Online Payments Choose Street window
5. Click Submit.
6. Select the address of your property from the Address drop-down list.
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Figure -3 Online Payments Create Login window
7. Enter your first and last name.
8. Enter the Username and Password you wish to use.
9. Click Submit.
If the First and Last names do not match the information on record for this address the Login will be rejected.
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Figure -4 Online Payments: Create Login Error Message
10. Confirm your profile information.
11. You must provide an e-mail address. Your payment verification will be sent to you via e-mail.
12. Enter all required data.
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Figure -5 Online Payments: Owner Account Information window
13. Click the Checkbox to accept the terms of use.
14. Click Submit.
Once the account is setup, proceed with setting up payment options. You may enter bank account or credit card information from which to make payments.
16. Select a preferred payment method from the Pay list box.
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Figure -6 Online Payments: Owner Account Summary window
17. Click My Accounts on the Account Summary toolbar to add account information.
Figure -7 Online Payments: My Account Payment Method Options
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19. Select the preferred method of payment, Credit Card or Bank Account.
20. Click the Add Account hyperlink.
The following examples display Account Information windows. Figure -9 displays the
Bank Account information window. Figure -10 displays the Credit Card information window.
Figure -8 Online Payments: Add An Account Bank Info window
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Figure -9 Online Payments: Add An Account Add Credit Card Info window
21. Enter Banking or Credit Card information.
22. Click Submit to save information.
You are no ready to make online payments. You may make a onetime payment or authorize auto pay to automatically make your payment on a specified day each month without any further action from you. You can change your online payments account setup at anytime.
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From the TOPS Management Company web site:
1. Click the Pay Dues link.
Figure -10 Online Payments: Management Company Web Site window
3. Select your community from the list box.
4. Click Continue.
Figure -11 Online Payments: Management Company Web Site Login window
Mangrove Bay
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From this point forward, the steps for creating a login are the same whether you are on your community web site or the Property Management Company web site. Repeat
Steps 3 through 19 of the instructions in the Community web site section.
M
AKING AN
O
NLINE
P
AYMENT
As soon as the owner account is setup, you can begin making payments. Payments can be a onetime event or they can be setup as “Auto Pay”, a scheduled recurring event.
The Online Payments payment options include: E-checks, Visa, Mastercard, American
Express and Discover.
The service will pre-populate the balance owed, homeowners have the option to pay the amount owed or enter the new amount they wish to pay.
When owners submit a payment, they will receive a reference number and receipt letting them know that the payment has been received.
From your community or management company web site:
1. Click the Pay Dues button.
2. Login with your Online Payments Username and Password.
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Figure -12 Online Payments: Owner Account Summary window
4. Enter the amount you wish to pay in the Amount field.
5. Select the Bank Account you wish to use for this transaction.
6. Click Continue
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Figure -13 Online Payments: Payment Verification window
8. Review the information, if it is correct Click the Pay Now>> button.
9. The following Payment acknowledgment appears.
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Figure -14 Online Payments: Payment Acknowledgement window
You may Click the View My Account History link review your payment history.
10. Click Logout when finished to close the window and exit Pay Dues.
An e-mail with a payment confirmation number will be sent to the e-mail address contained in your Account Profile. See the following example.
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Example of an e-Mail Payment Confirmation.
Setting Up Auto Pay
Auto Pay allows you to define the schedule with which to make your online payment automatically. You are able to setup Auto Pay at anytime and update it as needed.
If you wish to make this a recurring monthly payment Click Pay Dues and login using your Online Payments username and password.
From the Account Summary window:
1. Click Setup Auto Pay.
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Figure -15 Online Payments: Setup Auto Pay window
3. Select the Account from which to make this payment.
4. Enter the Amount of the payment to be made.
5. Select the day of the month this payment is to be made, e.g. First Day, Last
Day, or select the numeric value of any day in-between.
6. Enter the Month and Year of the first payment.
7. Enter the Month and Year of the last payment.
8. Click the checkbox to the left of each month in which a payment is to be made.
9. Click Submit to save the information for Auto Pay.
Auto Pay can be set up to make payments monthly, bi-monthly, quarterly or bi-annually.
Payments will continue to be made regularly as defined in Auto Pay setup until the Last
Payment date occurs or you update your Account Information.
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