RETURNING EQUIPMENT FOR REPAIR. Southern Cross 400 Flame Pack

The 400 Flame Pack is a hydrocarbon gas detector designed to be hand carried as a single unit, eliminating the need for shoulder straps, harnesses, and interconnecting tubes. It is lightweight, compact, and adaptable for mobile applications utilizing auxiliary sampling systems.

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SECTION 18 RETURNING EQUIPMENT FOR REPAIR

Southern Cross manufactures and repairs Flame Packs at our corporate headquarters in

Peachtree Corners, Georgia. We can perform your recommended annual calibration as well as any necessary repairs over the life of your Flame Pack.

I’m ready to submit my repair to Southern Cross! What do I need to do?

1. Print and complete our Customer Repairs form and include it in the box with your item. You can find this form on our website under www.southerncrossinc.com

“Instrument Repairs.”

2. Remove batteries and empty any fuel from cylinder before shipping. Empty fuel cylinder should be included in the box. The probe should also be included, as applicable.

3. Equipment should be shipped in its original shipping/storage case and securely taped

(not locked) for protection. We highly encourage you to ship your Flame Pack in its original foam- otherwise when we ship it back to you, we will have to charge you for new foam.

4. Ship the equipment to us:

Southern Cross: Repair Department

3175 Corners North Court, Peachtree Corners, GA 30071

5. We will call you once we have completed an assessment on your item and can give you an estimate on the cost of the repair. You will not be charged until you accept the estimate.

Frequently Asked Questions:

How long will it take to get my equipment returned?

Our turn time is between four to six weeks. We highly recommend sending repairs in the off season for quicker return.

Do you offer a warranty on your repair services?

We certify all repairs and calibrations to the manufacturers’ specifications and we provide a limited warranty for 90 days. Our quality control department thoroughly tests all repaired equipment prior to return.

How often is my equipment supposed to be serviced?

Southern Cross recommends that you have your Flame Pack 400s and ‘46 Hawks serviced annually to prevent large repairs in the long term. We suggest you check your user manual for manufacturer recommendations for your other field equipment.

I see a ’minimum charge’ on the form I’m sending with my repair. What is the minimum charge?

Once we receive your item for repair, we will assess it thoroughly for repairs needed.

Whether or not you decide to go forward with the repairs, we will charge you for 1.5 hours of labor. There is also a freight/handling charge on every item.

CUSTOMER REPAIR FORM

Please complete this form and follow instructions below for your equipment repair.

This will expedite your repair and ensure immediate communication. Southern Cross does not

use RMA numbers.

Company name Primary Contact name

Company address, city, state, zip Primary Contact phone number (office, cell, etc.)

Company phone Primary Contact email address(es)

Company fax

Billing preference: (Do not provide Card number)

Purchase Order # or credit card (Visa, MC, Amex)

Secondary Contact name

Secondary Contact phone number (office, cell)

Would you like an estimate before repairs are done? Secondary Contact email address(es)

Quantity Equipment being sent for repair Serial Number

Describe problem, malfunction or irregularities. Use this area for any notes to Technician

INSTRUCTIONS:

Please complete this form and include it with equipment being returned. Equipment should be shipped in its original shipping/storage case and securely taped (but not locked) for protection. Include the fill assembly and probe. Remove batteries and empty fuel from fuel cylinder (but include the empty fuel cylinder) before shipping. Shipping, handling and packaging costs will be added in addition to a minimum labor charge. Ship to the following address:

SOUTHERN CROSS– REPAIR DEPARTMENT

3175 Corners North Court

Peachtree Corners, GA 30071

800

‐241‐5057

SECTION 19 QUICK REFERENCE PARTS LIST

CHASSIS ASSEMBLY

1- SCC 262.403 Igniter Replacement Kit

SCC 273.355 Elbow Lock

SCC 274.700K Teflon Washers. Under Knob Elbow, 45

SCC 276.410K Elbow, 45



SCC 281.413K Exhaust Flame Arrester

SCC 281.414K QC Body w/Flame Arrester

2- SCC 265.640 LED

3- 3-SCC 651.401K Meter 100 uA

SCC 793.040 Nut, Hex, 4-40, SS.Cinch Connector

SCC 793.140 FHMS, 4-40xl/4", SS.Cover Plate, Rear & Front

SCC 793.144 FHMS, 4-40xl", SS..Cinch Connector

SCC 793.148 FHMS,4-40x2",SS..Cell

SCC 793.640 RHMS,4-40x5/8",SS..Meter

SCC 793.643 RHMS,4-40x3/4",black oxide..Meter Bezel

SCC 794.424 Washer,Int.Star,#4..Cinch Connector

SCC 862.061 Protective Cap, Package of 10

SCC 891.009K O-Ring (for 281.414K & between elbow & chassis)

SCC 272.497 CELL & MOUNT ASSEMBLY

SCC 265.404 Igniter Lead Replacement Kit (Use w/262.403 only)

SCC 265.151K Thermocouple Assy

SCC 276.400K Detect Probe

SCC 282.440K Pump-Cell Tube FIGURE 10: PARTS LIST

SCC 266.200K CIRCUIT BOARD (403+)

SCC 265.110K Cell Output Cable (Coax

Cable)

SCC 637.102K I.C. 741

SCC 642.333K Capacitor 3.3μf

SCC 642.410K Capacitor 10μf

SCC 642.510K Capacitor100μf

SCC 643.005K Capacitor 5pf

SCC 646.002 Op Amp 111 (Amp. BB)

SCC 265.161K WIRING HARNESS

SCC 265.160K Wiring Sub-Assembly

(harness minus pot & alarm)

4- SCC 611.401K Power/Range Switch

5- SCC 639.402 Potentiometer 10K

6- SCC 681.403 Alarm & Mount

7- SCC 681.402 Vibrating Alarm

SCC 281.443K PROBE ASSEMBLY

SCC 281.410K Intake Cone w/plug & screen

SCC 281.442K Probe, Lower Section w/Aluminum Ferrule

SCC 282.405K Probe Stiffener

SCC 282.411K Intake Cone

SCC 282.412K Plug & Screen

SCC 821.400K Filter Housing

SCC 862.941K Ferrule Set, Nylon

FUEL ASSEMBLY

SCC 822.420K Regulator, 400 FP Fuel

SCC 822.429K Regulator Wrench

SCC 821.415K Regulator Sleeve

SCC 823.400K Valve, Fuel Supply

SCC 824.211K Check Valve, stainless steel (SS), Fill

SCC 862.065K End Cap, SS (for Check Valve)

SCC 271.402K HANDLE ASSEMBLY

SCC 271.401K Black Handle, Box

SCC 276.405K Battery Bracket

SCC 276.440 Battery Holder/Clip (2 required)

SCC 276.441 Spacer

SCC 614.100K Negative Battery Terminal

SCC 614.101K Positive Battery Terminal

SCC 711.100K Wrist Strap

SCC 793.020 Hex Nut

SCC 793.622 Screw,2-56x5/16"

SCC 794.100 Nylon Washer (must have)

SCC 794.402 Internal Star Lock Washer

SCC 277.402 CASE WITH FOAM

SCC 221.100K Wrench 9/16"x5/8"

SCC 221.102K Hex Key, 5/16", Intake Cone's Plug

SCC 281.401K Spare Filter Kit (18 filters, 1 spring, 1 gasket)

SCC281.403K FILL ASSEMBLY

SCC 281.402K Gauge, w/Cover,4000psi

SCC 281.403K Fill Assembly

SCC 281.404K Fill Stem Assembly

SCC 283.403K Refill Adapter

SCC 823.410K Valve, Purge, Steel

OPERATING SUPPLIES

SCC 100.163 Test Gas, 50ppm

SCC 211.410K Manual, 400 FP

SCC 450.050 Aero-Duster

SCC 452.010K Cleaner, Cleaning Intake System

Key Features

Lightweight and compact design
Hand-held, eliminating the need for harnesses
Adaptable for mobile applications
Detection range down to 1ppm
Centering range for leak localization
Disposable batteries
Disposable Fuel
Easy to operate
Reliable and durable

Frequently Answers and Questions

What type of fuel does the Flame Pack 400 use?

The Flame Pack 400 uses a 40% hydrogen/60% nitrogen gas mixture.

How do I change the batteries in the Flame Pack 400?

Make sure the range switch is off. Loosen the screw on the black handle and remove it. Remove the spacer and old batteries. Install new batteries and reinstall the spacer and handle.

What is the calibration test procedure for the Flame Pack 400?

Ensure the fuel cylinder has at least 200 psi of fuel. Light the Flame Pack and allow it to warm up until the meter is stable. Adjust the meter to zero in clean air. Place the intake cone over the nozzle of a 50 ppm test can and release a burst of gas. The meter reading should respond to a minimum of 90% of the meter scale.

What is the proper shutdown procedure for the Flame Pack 400?

Place your thumb over the intake cone to extinguish the flame. Turn the switch to the off position and allow fuel to flow for 15-20 minutes. Close the fuel valve and clean the Flame Pack before storage.

What are some operating hints and cautions for the Flame Pack 400?

Always turn the power switch on before igniting the Flame Pack. Avoid dragging the intake cone in wet grass or dusty areas. Use care when installing batteries and check for leaks in the sample system.