M L
What to do if a GALILEOS device displays errors?
Please describe the error messages or what is happening with the device for troubleshooting assistance.
Messages. Sirona GALILEOS COMPACT, GALILEOS ComfortPLUS, GALILEOS COMFORT
GALILEOS is a 3D CBCT imaging system used in dentistry. It provides high-resolution images of the teeth, jaw, and surrounding structures. This allows dentists to diagnose and treat problems more effectively, and to plan complex procedures with greater accuracy.
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Sirona Dental Systems GmbH
Service Manual (as of February 2013) GALILEOS
Help code
H3 01
H3 20
H3 21
5 Messages
5.1 Help messages
"Close the door"
5
Messages
Messages
The different message texts are displayed ...
Message texts for GALILEOS, new
● GALILEOS Comfort/GALILEOS Comfort PLUS:
On the Easypad touchscreen
● GALILEOS Compact: on the Multipad display
● On the display of the remote control
There are 3 groups of message texts:
Help messages (Hx xx):
● Help messages are caused by operator errors.
● The user must take action.
Error messages (Ex yyxx):
● Error messages indicate unit faults.
● The user must take action to eliminate the fault(s).
System messages (Sxxx):
● System messages inform the user about the current operating status of the unit.
● The user does not have to take any action.
If error messages are displayed on the control panel that are not listed in this section (such as message 1311), these messages come from the
Windows system. In such cases, you must check whether the firmware you are using is compatible with the SIDEXIS XG version and run a
software update [ → 47] if necessary.
5.1
Help messages
The help messages are displayed as help codes (Hx xx) on the Easypad touchscreen or on the Multipad display as well as on the display of the remote control (if present). The codes tell you how to operate the system if radiation release is not possible due to a previous operator error.
The following list provides you with an overview of all help codes, their meaning and the action required to eliminate the corresponding problems.
IMPORTANT: The measures listed only clear help messages that result from operator errors. If it is not possible to clear a message by taking the
Description
"R button, move into starting position"
"R button, confirm exposure data"
Actions required
● Press the R key.
● Panoramic unit moves to starting position.
● Press the R key.
● Exposure data are confirmed.
● Close the door or check door contact.
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5 Messages
5.2 System messages
Sirona Dental Systems GmbH
Service Manual (as of February 2013) GALILEOS
Help code
H3 23
H3 24
H4 03
H4 07
H4 08
H4 20
Description Actions required
"Swivel pendant into end position"
● Move the swivel arm to its end position
(completely open or completely closed).
The X-ray detector preparation is in progress. ● Wait until the X-ray detector is ready. This can take up to 10 minutes.
"Switch SIDEXIS to ready for exposure state"
● Make SIDEXIS XG ready for exposure.
"SIDEXIS 3D Vorauswahl korrigieren"
Correct SIDEXIS XG 3D preselection.
"SIDEXIS 3D Aufnahme wählen"
"Get existing exposure"
Correct SIDEXIS XG 3D preselection.
IMPORTANT: Do not switch the system off until the help message has disappeared.
● Get exposure with "Sirona Control Admin"
(see SIDEXIS XG
59 62 134).
"Operator’s Manual"
(REF
5.2
System messages
For the GALILEOS Compact, system codes are only displayed on the
Multipad and the remote control. For the GALILEOS Comfort/GALILEOS
Comfort
PLUS text form.
, the system messages are shown on the Easypad in plain
S100
GALILEOS system message table System code Description
"System is starting"
S110
"Exposure not possible"
S150
Actions required
● Wait, no action required.
● Restart the unit:
1. Switch off the unit.
2. Wait 1 minute.
3. Switch unit on.
4. Repeat procedure
"Sensor is prepaired (XX seconds)"
● Wait, no action required.
The message will be deleted automatically (this may take up to 10 minutes).
Status displays
Easypad
"Ready for exposure"
"X RAY"
"X RAY Active!"
"Please wait"
"Ready for exposure in XXs"
5.3
Status messages and displays
Status messages and displays
On the control panel
Status displays: GALILEOS
Description
Multipad no special display; kV level and mAs are displayed
LED lights up on Multipad.
Progress bar
XXs
System is ready for exposure.
Exposure in progress.
Unit waiting for operational readiness.
The cooling time countdown is running.
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5 Messages
5.4 Error messages
On the FaceScan
FACESCAN operating conditions
LED Blue (A)
Off
Off
Flashing
On
On or off
On
Alternating with green LED at one-second intervals.
LED Green (B) Meaning
Off ● FaceScan components are switched off
On
Off
Off
Flashing
On
● FaceScan components have shut themselves down.
● A firmware update using the
FaceScan USB stick has been completed
● Standby
● Receptivity
● Device ready for data transfer
● Exposure
● Data transfer
● Boot process
Alternating with blue LED at onesecond intervals.
● White balance
● Network configuration
● Firmware update
● Reset to factory settings
● Data upload during web update
5.4
Error messages
The error messages are displayed as error codes (Ex yy zz) on the
Easypad touchscreen (GALILEOS Comfort/GALILEOS Comfort control display (if there is one).
PLUS
) or on the Multipad display (GALILEOS Compact) as well as on the remote
The codes provide you with error type, error location and troubleshooting information.
5.4.1
Error code: Ex yy zz
Error code: Ex yy zz
The error messages are encoded according to the following pattern:
Ex yy zz
Error type
Location
Consecutive number
“Troubleshooting” classification for the user
Module, subsystem or logical function unit
Identification of error
5.4.2
Ex - Error type
Ex - Error type
Identifier x is intended to help you reach a decision quickly on how to proceed with the corresponding error.
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5 Messages
5.4 Error messages
Sirona Dental Systems GmbH
Service Manual (as of February 2013) GALILEOS x
1
2
3
4
5
Description
System warning
System message
Errors caused by system overload
The system detects that a key was pressed during power-on.
Malfunction or mechanical obstruction of unit movements
Malfunction during the exposure or during exposure preparation.
Error group
This error group includes all errors that indicate still acceptable tolerance variations, or messages about states which do not directly affect system operation.
Actions required
● Acknowledge the error message.
If the error occurs again ...
● Restart the unit:
1. Switch off the unit.
2. Wait 1 minute.
3. Switch unit on.
4. Repeat procedure
If the error occurs again ...
This error group includes states that indicate temporary overtemperatures or similar, for example. The cause of the error disappears automatically after a certain waiting time.
● Run an error diagnosis [ → 82].
● Acknowledge the error message.
● Repeat the procedure step after a certain waiting time.
If the error occurs again ...
● Extend the waiting time.
If the error occurs again ...
This error group includes all errors that indicate invalid signal states of keys and safety signals during power-on.
● Run an error diagnosis [ → 82].
● Restart the unit:
1. Switch off the unit.
2. Wait 1 minute.
3. Switch unit on.
4. Repeat procedure
If the error occurs again...
This error group includes all errors that indicate problems with the motor-controlled movements on the outside of the unit.
● Run an error diagnosis [ → 82].
● Acknowledge the error message and make sure that the movements of the unit are not obstructed.
● Repeat the last procedure step or exposure.
If the error occurs again ...
● Run an error diagnosis [ → 82].
● Acknowledge the error message. This error group includes all errors resulting from a certain system action triggered by the user which could not be performed because a required (internal) partial function
(software or hardware) is not ready or fails.
● Repeat the last procedure step or exposure.
If the error occurs again ...
● Run an error diagnosis [ → 82].
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5 Messages
5.4 Error messages x
6
7
12
13
14
15
42
89
71
10
11 yy
06
07
Description
Error during system self-test.
Unrecoverable system error.
Error group
This error group includes all errors which may occur spontaneously and without any related operator action. They may be caused by system self-tests.
This error group includes all errors which may occur spontaneously and without any related operator action. They may be caused by system self-tests. In this case it is absolutely certain that continued system operation is not possible.
Actions required
● Acknowledge the error message.
● Run an error diagnosis [ → 82].
Further operation of the unit is possible.
● Run an error diagnosis [ → 82].
5.4.3
yy - Location
yy - Location
Identifier yy defines the location or logical function unit where the error has occurred.
yy GALILEOS, new
Location/Function unit
Tube assembly
Easypad user interface (GALILEOS Comfort/GALILEOS Comfort
PLUS
)
Multipad user interface (GALILEOS Compact)
System hardware
System software
CAN bus
Stand peripherals
Digital extension
Configuration/update (wrong software, wrong module constellation, etc...)
Remote control
X-ray detector
Board
DX6
DX7
DX71
DX11/DX1
DX11/DX1
DX11/DX1
DX11/DX1
DX11/DX1
DX11/DX1
DX42
DX89
The location may be a DX module number standing for an entire HW function unit, or a logical SW function unit on board DX11 (central control).
5.4.4
General handling of error messages
General handling of error messages
Error messages must always be acknowledged with the R key.
If trouble-free operation is possible after the error is acknowledged, then no further action is necessary.
If error messages occur again or frequently, or if fault-free operation is not possible, run an error diagnosis (see chapter entitled
"Troubleshooting [ → 119]"). In some cases it can be advisable to obtain
more information about the history or frequency of the errors from the error logging memory (S007) and from
"SiXABCon" details..."
(see chapter entitled "Opening Extended Details); see also
chapter entitled "Error logging memory [ → 119]".
/
"Properties"
/
"More
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5 Messages
5.5 List of error messages
Error code
E6 06 01
Error code
E6 06 02
Error code
E6 06 03
Error code
E6 06 04
Error code
E6 06 05
Sirona Dental Systems GmbH
Service Manual (as of February 2013) GALILEOS
5.5
List of error messages
List of error messages
In the following table, the error codes are sorted by the location or function unit where the error has occurred. For enhanced clarity, the corresponding ID in the error code is printed in bold type.
5.5.1
Location 06: Tube assembly/DX6
Location 06: Tube assembly/DX6
Description
General error during module initialization
Actions required
● Please contact the Sirona Customer
Service Center (CSC) to find out whether a bug fix by means of a software update is possible and perform such an update if necessary.
If the error occurs repeatedly ...
● Replace the tube assembly.
see
E6 06 02 GALILEOS
Description
Invalid system data or uninitialized module storage data
Actions required
● Please contact the Sirona Customer
Service Center (CSC) to find out whether a bug fix by means of a software update is possible and perform such an update if necessary.
see
E6 06 03 Description
Invalid commanding of control data,
CAN bus error
This error may also occur in connection with other causal error messages! Please also observe the causal error message! It appears only after you acknowledge the first error message.
Actions required
● Check the CAN bus.
● Please contact the Sirona Customer
Service Center (CSC) to find out whether a bug fix by means of a software update is possible and perform such an update if necessary.
see
E6 06 04
Description
Data transfer error or dialog error to module (master side)
Actions required
● Check the CAN bus.
● Please contact the Sirona Customer
Service Center (CSC) to find out whether a bug fix by means of a software update is possible and perform such an update if necessary.
see
E6 06 05
Description
Data transfer error or dialog error to bootloader of module
Only occurs in connection with software update.
Actions required
● Repeat the software update.
● Check the CAN bus.
If the error occurs repeatedly or the module is no longer addressable ...
● Replace the tube assembly.
see
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5 Messages
5.5 List of error messages
Error code
E6 06 06
Error code
E6 06 07
Error code
E6 06 08
E6 06 06 Description
Module failed in TTP (detected on master side)
This error may also occur in connection with other causal error messages! Please also observe the causal error message! It appears only after you acknowledge the first error message.
TTP = Time Trigger Protocol
Actions required
● Check the CAN bus.
● Please contact the Sirona Customer
Service Center (CSC) to find out whether a bug fix by means of a software update is possible and perform such an update if necessary.
see
E6 06 07
Description
TTP timeout error (detected on slave side).
The module was temporarily not addressed by the master:
● Undervoltage on the master side
● Procedure error in the software
● Master (DX11) receives no return commanding from the module
This error may also occur in connection with other causal error messages! Please also observe the causal error message! It appears only after you acknowledge the first error message.
TTP = Time Trigger Protocol
Actions required
● Check the CAN bus.
● Check power supply of board DX11; measuring point 3.3 V on board DX1
(see wiring diagrams)
If 3.3 V present ...
● Check tube assembly (DX6), replace if necessary.
see
● Replace board DX11.
If 3.3 V is not present ...
● Replace board DX1.
● Check cable L6, replace if necessary. S. [ → 133]
E6 06 08
Description
General fault detected locally on module (slave side). CAN controller being reinitialized.
Actions required
● Check the CAN bus.
● Check software versions on the info screen or by running service routine
S008.2, perform software update if necessary.
● Please contact the Sirona Customer
Service Center (CSC) to find out whether a bug fix by means of a software update is possible and perform such an update if necessary.
● Replace the tube assembly.
see
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5 Messages
5.5 List of error messages
Sirona Dental Systems GmbH
Service Manual (as of February 2013) GALILEOS
Error code
E7 06 10
Error code
E7 06 12
Error code
E6 06 13
Error code
E2 06 20
Error code
E6 06 21
Error code
E6 06 22
E7 06 10 Description Actions required see
Module is stuck in bootloader stage. ● Check board DX6 (note LED states).
If the board remains in the bootloader stage ...
● Repeat the software update.
● Replace the tube assembly.
E7 06 12
Description
Unit is not ready for operation
This error may also occur in connection with other causal error messages! Please also observe the causal error message! It appears only after you acknowledge the first error message.
Actions required
● Check the CAN bus.
If this error occurs in combination with other errors ...
● Restart the unit:
1. Switch off the unit.
2. Wait 1 minute.
3. Switch unit on.
4. Repeat procedure and observe causal error messages.
● Replace the tube assembly.
see
Description
Error when writing to
EEPROM.
Stored data may be lost.
E6 06 13
Actions required
● Acknowledge error and repeat procedure.
If the error occurs repeatedly ...
● Replace the tube assembly.
see
Description
Overtemperature of single tank/ power pack
E2 06 20
E6 06 22
Description
Broken temperature sensor
Actions required
● Wait until the X-ray tube assembly has cooled down.
● Check fan function by running service routine S005.4; replace fan if necessary.
● Check temperature sensor in single tank by running service routine S005.5, replace tube assembly if necessary.
see
E6 06 21
Description
Hardware signal of release button not detected.
Actions required
● Check cable L5 (optical fiber), replace if necessary.
● Replace board DX1.
● Replace the tube assembly.
see
Actions required
● Replace the tube assembly.
see
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5 Messages
5.5 List of error messages
Error code
E3 06 23
Error code
E5 06 30
Error code
E5 06 31
Error code
E5 06 32
E3 06 23 Description
Hardware signal of release button applied during power-on.
Actions required
● Check cable L5:
1. Switch off the unit.
2. Pull cable L5 off tube assembly.
3. Switch unit on.
4. Perform optical check of L5:
If light is visible ...
● Replace board DX1.
If no light is visible ...
● Replace the tube assembly.
E5 06 30 Description
Total radiation time exceeded.
see
Actions required
If a CAN bus error had been reported before ...
● Check the CAN bus.
● Please contact the Sirona Customer
Service Center (CSC) to find out whether a bug fix by means of a software update is possible and perform such an update if necessary.
see
E5 06 31
Description
Partial radiation time exceeded
Actions required
If a CAN bus error had been reported before...
● Check the CAN bus.
● Please contact the Sirona Customer
Service Center (CSC) to find out whether a bug fix by means of a software update is possible and perform such an update if necessary.
see
E5 06 32
Description
Minimum preheating time not observed.
Actions required
If a CAN bus error had been reported before...
● Check the CAN bus.
● Please contact the Sirona Customer
Service Center (CSC) to find out whether a bug fix by means of a software update is possible and perform such an update if necessary.
see
Error code
E1 06 40
E1 06 40 GALILEOS
Description
Tolerance exceeded
VH nom.
Error code
E1 06 41
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E1 06 41 GALILEOS
Description
Tolerance exceeded kV nom.
Actions required
● Replace the tube assembly.
Actions required
● Replace the tube assembly.
see
see
85
5 Messages
5.5 List of error messages
Sirona Dental Systems GmbH
Service Manual (as of February 2013) GALILEOS
Error code
E1 06 42
Error code
E1 06 43
Error code
E1 06 44
Error code
E1 06 45
Error code
E6 06 51
Error code
E6 06 52
Error code
E6 06 53
Error code
E6 06 54
Error code
E6 06 55
Error code
E6 06 56
Description
Tolerance exceeded mA nom.
Description
Tolerance exceeded
VH actual value
E1 06 42 GALILEOS
E1 06 43 GALILEOS
E1 06 44 GALILEOS Description
Tolerance exceeded kV actual value
E1 06 45 GALILEOS Description
Tolerance exceeded mA actual value
E6 06 51 GALILEOS
Description
VHmax
E6 06 52 GALILEOS
Description
MAmax
Description
KVmax
E6 06 53 GALILEOS
E6 06 54
Description
Basic heating pulses not applied.
Description
Anode voltage too low.
E6 06 55
E6 06 56
Description
Error during auto-compensation.
Actions required
● Replace the tube assembly.
Actions required
● Replace the tube assembly.
Actions required
● Replace the tube assembly.
Actions required
● Replace the tube assembly.
Actions required
● Replace the tube assembly.
Actions required
● Replace the tube assembly.
Actions required
● Replace the tube assembly.
see
see
see
see
see
see
see
Actions required
● Replace the tube assembly.
Actions required
● Replace the tube assembly.
see
see
Actions required
● Please contact the Sirona Customer
Service Center (CSC) to find out whether a bug fix by means of a software update is possible and perform such an update if necessary.
● Let the tube assembly cool down for approx. 30 mins and repeat this procedure.
If the error occurs repeatedly ...
● Replace the tube assembly.
see
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5 Messages
5.5 List of error messages
Error code
E6 06 60
Error code
E6 06 65
Error code
E6 06 66
Error code
E6 06 67
Error code
E6 06 68
Error code
E6 07 01
E6 06 60 Description
TDI signal from board DX11 to board DX6 is disturbed.
TDI = Signal to start synchronized readout sequence and to prepare the next exposure
Actions required
● Replace cable L15.
● Replace board DX1.
● Replace the tube assembly.
E6 06 65
Description
Tube current or tube voltage is too high in standby mode.
Actions required
● Replace the tube assembly.
see
see
Description
Impermissible tube type.
E6 06 66
Actions required
● Check tube type of tube assembly using extended detail query, replace tube assembly if necessary.
see
E6 06 67
Description
Light guide input TDI is active during switch-on.
TDI = Signal to start synchronized readout sequence and to prepare the next exposure
Actions required
● Check TDI signal:
1. Switch off the unit.
2. Disconnect cable L15 at board DX11.
3. Switch unit on.
4. Perform visual check at socket J5:
● If light is visible: Replace board DX11.
● If no light is visible: Replace the tube assembly.
see
E6 06 68 GALILEOS Description
Tube assembly output after exposure does not match the expected value.
Actions required
● Replace the tube assembly.
see
5.5.2
Location 07: Easypad/DX7
Location 07: Easypad/DX7
Description
General error during module initialization
Actions required
● Please contact the Sirona Customer
Service Center (CSC) to find out whether a bug fix by means of a software update is possible and perform such an update if necessary.
If the error occurs repeatedly ...
● Replace user interface with electronics
(DX7).
see
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5.5 List of error messages
Sirona Dental Systems GmbH
Service Manual (as of February 2013) GALILEOS
Error code
E6 07 02
Error code
E6 07 03
Error code
E6 07 04
Error code
E6 07 05
Error code
E6 07 06
E6 07 02 Description
Invalid system data or uninitialized module storage data
Actions required
● Please contact the Sirona Customer
Service Center (CSC) to find out whether a bug fix by means of a software update is possible and perform such an update if necessary.
● Acknowledge error and repeat procedure.
If the error occurs repeatedly ...
● Replace user interface with electronics
(DX7).
see
E6 07 03
Description
Invalid commanding or control data.
This error may also occur in connection with other causal error messages! Please also observe the causal error message! It appears only after you acknowledge the first error message.
Actions required
● Check the CAN bus.
● Please contact the Sirona Customer
Service Center (CSC) to find out whether a bug fix by means of a software update is possible and perform such an update if necessary.
see
E6 07 04
Description
Data transfer error or dialog error to module (master side)
Actions required
● Check the CAN bus.
● Please contact the Sirona Customer
Service Center (CSC) to find out whether a bug fix by means of a software update is possible and perform such an update if necessary.
see
E6 07 05
Description
Data transfer error or dialog error to bootloader of module
Only occurs in connection with software update.
Actions required
● Repeat the software update.
● Check the CAN bus.
● Replace user interface with electronics
(DX7).
see
E6 07 06 Description
Module failed in TTP (detected on master side).
This error may also occur in connection with other causal error messages! Please also observe the causal error message! It appears only after you acknowledge the first error message.
TTP = Time Trigger Protocol
Actions required
● Check the CAN bus.
● Please contact the Sirona Customer
Service Center (CSC) to find out whether a bug fix by means of a software update is possible and perform such an update if necessary.
● Replace user interface with electronics
(DX7).
see
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5 Messages
5.5 List of error messages
Error code
E6 07 07
Error code
E6 07 08
Error code
E7 07 10
E6 07 07 Description
TTP timeout error (detected on slave side).
The module was temporarily not addressed by the master:
● Undervoltage on the master side
● Procedure error in the software
● Master (DX11) receives no return commanding from the module
This error may also occur in connection with other causal error messages! Please also observe the causal error message! It appears only after you acknowledge the first error message.
TTP = Time Trigger Protocol
Actions required
● Check the CAN bus.
● Check power supply of board DX11; measuring point 3.3 V on board DX1
(see wiring diagrams)
If 3.3 V is present ...
● Replace board DX11.
If 3.3 V is not present ...
● Replace board DX1.
see
E6 07 08
Description
General fault detected locally on module (slave side). CAN controller being reinitialized.
Actions required
● Check the CAN bus.
● Check software versions on the info screen or by running service routine
S008.2, perform software update if necessary.
● Replace user interface with electronics
(DX7).
● Please contact the Sirona Customer
Service Center (CSC) to find out whether a bug fix by means of a software update is possible and perform such an update if necessary.
see
E7 07 10
Description Actions required
Module is stuck in bootloader stage. ● Check user interface with electronics
(DX7) (note LED states).
If the board remains in the bootloader stage ...
● Repeat the software update.
● Replace user interface with electronics
(DX7).
see
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5.5 List of error messages
Error code
E7 07 12
Sirona Dental Systems GmbH
Service Manual (as of February 2013) GALILEOS
Error code
E6 07 20
Error code
E7 07 21
Error code
E3 07 30
E3 07 33
E3 07 34
E3 07 35
E3 07 36
E6 07 21
Description
No CAN bus connection. DX11 does not start.
Occurs in the start screen after power-on.
Actions required
● Start the detail query via SiXABCon.
If DX11 responds ...
● Check the signal path to DX7, repair or replace cables/connectors if necessary.
● Replace board DX1.
If DX11 does not respond ...
● Replace board DX11.
see
E3 07 30/33/34/35/36 GALILEOS
Description
Up/down keys pressed on poweron.
Light localizer key pressed during power-on.
T key pressed during power-on.
R key pressed during power-on.
Touchscreen pressed during poweron.
Actions required
● Restart the unit:
1. Switch off the unit.
2. Wait 1 minute.
3. Switch unit on.
4. Repeat procedure and observe causal error messages.
If the error occurs repeatedly ...
● Replace user interface with electronics
(DX7).
see
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5 Messages
5.5 List of error messages
Error code
E7 07 40
Error code
E7 10 01
Error code
E7 10 02
Error code
E1 10 03
Error code
E1 10 04
Error code
E1 10 05
Error code
E7 10 06
E6 07 40 Description
No valid language set found.
Actions required
Check selected language set by running service routine S017.5, correct if necessary.
Check whether selected language set is already installed, perform software update if necessary.
Please contact the Sirona Customer
Service Center (CSC) to find out whether a bug fix by means of a software update is possible and perform such an update if necessary.
see
5.5.3
Location 10: System hardware
Location 10: System hardware
Description
EEPROM cannot be written.
Actions required
● Acknowledge error and repeat procedure.
If the error occurs repeatedly ...
● Replace board DX11.
see
E7 10 02
Description
FPGA of DX1 is not addressable.
FPGA = Field Programmable Gate
Array
Actions required
● Replace board DX1.
see
E1 10 03
Description
The flash file system must be formatted.
Occurs after replacement of board
DX11.
Actions required
● Acknowledge error and repeat procedure.
The flash file system is formatted and error code E110 04 is displayed.
see
E1 10 04
Description
Flash file system formatting in progress.
Actions required
● Wait until the error code automatically disappears (approx. 2 - 3 mins).
see
Description
Flash file system is not ready for operation.
E1 10 05: GALILEOS
Actions required
● Execute service routine S009.4 and format flash file system.
The contents of the error memory are thus lost.
If the error occurs repeatedly ...
● Replace board DX11.
see
E7 10 06 GALILEOS
Description
Incompatible DX1-FPGA
(programmable logic component) version for current operating mode.
Actions required
● Check the hardware version of DX1 for compatibility, replace board DX1 if necessary.
see
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Sirona Dental Systems GmbH
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Error code
E1 10 07
Error code
E5 10 09
Error code
E5 10 10
E1 10 07 GALILEOS Description
The unit is not ready for operation.
Following longer periods of disuse
(> 200 h), a preparation time of up to ten minutes is required for the sensor after the unit is switched on.
During this period, the message
"Sensor being prepared" or S150 is displayed. During this time the unit is not ready for operation. If exposure readiness is reached during this time, error message E1
10 07 appears.
Actions required
If this error is displayed after a longer period of disuse and the attainment of exposure readiness ...
● Acknowledge the error and wait until the
"Sensor being prepared" message goes out.
see
If this error is displayed without attainment of exposure readiness ...
● Check cable L13 between board DX11 and board DX89, replace if necessary.
● Check cable L28* between the camera head and board DX89 (in the X-ray detector), replace if necessary.
● Check cable L27 (in the X-ray detector), replace if necessary.
● Replace board DX89.
● Replace board DX1.
● Replace the X-ray detector.
● Replace board DX11.
* As of X-ray detector serial number 5000, cable L28 can no longer be replaced individually.
E5 10 09 GALILEOS
Description
The FaceScan system cannot be addressed.
Actions required
● Check the FaceScan configuration on the
PC using service routine S017.2.
● Check the cabling connected to the
FaceScan system (preferably between the
FaceScanner and POE module).
● Check POE module and replace if necessary.
see
S.,
E5 10 10 GALILEOS
Description
The FaceScan system is not ready for exposure.
Actions required
● Restart the unit:
1. Switch off the unit.
2. Wait 1 minute.
3. Switch unit on.
4. Repeat procedure and check function.
If the error occurs repeatedly:
● Please report this event to the Customer
Service Center to help us improve the product.
see
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5.5 List of error messages
Error code
E1 10 20
E1 10 21
E1 10 22
Error code
E1 10 23
E1 10 24
E1 10 25
E1 10 26
Error code
E6 11 01
Error code
E6 11 02
E1 10 20/21/22 GALILEOS Description
Board DX11 does not have valid data about the X-ray detector.
Board DX11 does not have valid data about board DX89.
Actions required
● Perform service routine S009.7 (copy data from DX89 to board DX11).
● Perform service routine S009.7 (copy data from DX89 to board DX11).
● Perform service routine S009.7 (copy data from DX89 to board DX11).
● Calibrate the unit.
see
X-ray detector was replaced and must be registered in the system.
E1 10 23/24/25/26 GALILEOS
Description
Board DX89 does not have valid data via the X-ray detector.
The X-ray detector has been replaced. Board DX89 does not have valid data via the X-ray detector.
This error message should not occur in the application.
Board DX89 was replaced and must be registered in the system.
The X-ray detector has not been initialized. Board DX89 does not have valid data via the X-ray detector.
This error message should not occur in the application.
Actions required
● Perform service routine S009.7 (copy data from DX11 to board DX89).
● Replace the X-ray detector.
Please report this event to the Customer
Service Center to help us improve the product.
see
● Perform service routine S009.7 (copy data from DX11 to board DX89).
● Replace the X-ray detector.
Please report this event to the Customer
Service Center to help us improve the product.
5.5.4
Location 11: Power PC/Board DX11
Description
Program sequence error.
Location 11: Power PC/Board DX11
Actions required
● Please contact the Sirona Customer
Service Center (CSC) to find out whether a bug fix by means of a software update is possible and perform such an update if necessary.
● Acknowledge error and repeat procedure.
If the error occurs again ...
● Reset the entire calibration of the unit and readjust the unit.
● Replace board DX11.
see
Description
Watchdog error
E6 11 02: GALILEOS Actions required
● Acknowledge error and repeat procedure.
If the error occurs repeatedly ...
● Replace board DX11.
see
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5.5 List of error messages
Sirona Dental Systems GmbH
Service Manual (as of February 2013) GALILEOS
Error code
E6 11 03
Error code
E7 11 04
Error code
E6 11 05
Error code
E7 11 07
Error code
E7 11 08
Error code
E5 11 09
Error code
E7 11 11
Description E6 11 03: GALILEOS
Operating system/resource error.
Actions required
● Acknowledge error and repeat procedure.
If the error occurs repeatedly ...
● Replace board DX11.
see
Description
E7 11 04
Implausible data in EEPROM.
Actions required
● Check the unit configuration via service routines S017 and S018 and reconfigure if necessary.
● Check calibration with diaphragm test exposures.
If the calibration is not OK ...
see
S.
● Recalibrate the unit.
If the calibration is OK ...
● Make the individual unit settings again
(e.g. programming of the patient symbol keys; see Operating Instructions).
E6 11 05: GALILEOS
Description
RAM allocation failed.
Actions required
● Replace board DX11.
see
E7 11 07
Description
Unknown or invalid definition of unit class.
Occurs during first power-on after replacement of board DX6 or DX11.
Actions required
● Take the action required after replacing a board.
see
E7 11 08 GALILEOS Description
The installed control panel does not match the unit.
Actions required
● Install the appropriate user interface for the unit.
see
E5 11 09 Description
Internal error in program sequence of board DX11.
Actions required
● Acknowledge error and repeat procedure.
If the error occurs repeatedly ...
● Perform a software update (bug fix).
see
Description
Wrong unit configuration.
E7 11 11
Actions required
● Check the unit configuration by running service routine S017.2 and reconfigure if necessary.
see
S.
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5 Messages
5.5 List of error messages
Error code
E7 11 12
Error code
E7 11 14
Error code
E7 11 15
Error code
E1 11 19
E7 11 12 GALILEOS Description
Internal error in data management of board DX11.
Actions required
If the error occurs after a module has been replaced ...
● Query
"More details..."
with SiXABCon and seek advice from the Sirona
Customer Service Center on how to proceed.
If no module has been replaced ...
● Restart the unit:
1. Switch off the unit.
2. Wait 1 minute.
3. Switch unit on.
4. Repeat procedure
● Check software versions on the info screen or by running service routine
S008.2, perform software update if necessary.
If the error occurs repeatedly ...
● Perform a software update (bug fix).
see
E7 11 14
Description
Wrong remote control for this unit.
This error message blocks all unit functions. To continue to work with this unit, you must unplug the remote control and restart the unit.
Actions required
● Install the correct remote control.
● If necessary, obtain a new remote control from the manufacturer.
A remote control for another Sirona unit or a third-party manufacturer unit may have been connected.
see
E7 11 15 GALILEOS
Description
A diaphragm not suitable for the diaphragm configuration was detected by the unit.
Description
No image data available.
E1 11 19 GALILEOS
Actions required
● Run service routine S017.25 to modify the diaphragm configuration as appropriate for the installed diaphragm.
Actions required
● Check TDI signal (synchronized readout sequence)/cable L13, replace cable L13 if necessary.
● Replace board DX89.
● Replace board DX1.
see
S.
see
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5.5 List of error messages
Sirona Dental Systems GmbH
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Error code
E1 11 20
Error code
E2 11 22
Error code
E1 11 23
Error code
E7 11 24
Error code
E1 11 88
Error code
E6 12 01
Error code
E6 12 02
E1 11 20 GALILEOS Description
The calibration data on the unit is invalid or does not match the serial numbers of the modules.
Actions required
● Calibrate the unit.
If the error occurs again and no modules were replaced ...
see
● Replace board DX11.
If the error occurs again and modules were replaced ...
● This error is a sequential fault. watch for additional causal error messages and take the respective action.
E2 11 22 GALILEOS
Description
The default iris table is writeprotected.
Actions required
● Check the software versions of SIDEXIS
XG and the unit for compatibility, perform software update if necessary.
see
E1 11 23 GALILEOS
Description
No matching iris diaphragm setting is available for the current program parameters.
Actions required
● Check the software versions of SIDEXIS
XG and the unit for compatibility, perform software update if necessary.
see
E7 11 24 GALILEOS
Description
NOTICE! This message can only appear for the GALILEOS Comfort
PLUS.
The installed X-ray detector cannot be operated on this unit.
Actions required
● Check the serial number of the X-ray detector.
NOTICE! The serial number of the X-ray detector must be ≥ 6000 for the
GALILEOS Comfort PLUS.
● Replace the X-ray detector if necessary.
see
Description
The unit is in demo mode.
E1 11 88
Occurs when the unit is switched on.
Actions required
If user mode is expressly required ...
● Switch the demo mode off.
CAUTION! Radiation can be released after the demo mode is switched off!
5.5.5
Location 12: CAN bus
Location 12: CAN bus
Description
CAN controller initialization error on
DX1.
Actions required
● Check the CAN bus.
E6 12 02
Description
CAN malfunction (cannot be assigned to module).
Actions required
● Check the CAN bus.
see
see
see
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Error code
E4 13 04
Error code
E4 13 21
Error code
E4 13 22
Error code
E5 13 23
Error code
E4 13 24
5 Messages
5.5 List of error messages
5.5.6
Location 13: Stand/Peripherals
Location 13: Stand/Peripherals
Description Actions required
Actuator 1; position counter error.
● Restart the unit:
1. Switch off the unit.
2. Wait 1 minute.
3. Switch unit on.
4. Repeat procedure
If the error occurs repeatedly ...
● Check the swivel arm connection on board
DX1.
see
E4 13 21
Description
Ring motor has not reached home position.
Actions required
● Check the ring drive mechanism manually for smooth and easy running, replace the ring motor or mechanism if necessary.
● Check light barrier V1_3 (X804), replace if necessary.
● Replace board DX1.
see
E4 13 22 GALILEOS
Description
Ring motor has not left home position.
Actions required
● Check the ring drive mechanism manually for smooth and easy running, replace the ring motor or mechanism if necessary.
● Check light barrier V1_3 (X804), replace if necessary.
● Replace board DX1.
see
Description
Malfunction of ring motor during operation.
E5 13 23
Actions required
● Acknowledge error.
If the error occurs again ...
● Replace board DX1.
see
E4 13 24
Description Actions required
Ring motor; position counter error.
● Check the ring drive mechanism manually for smooth and easy running, replace the ring motor or mechanism if necessary.
● Check light barrier V1_3 (X804), replace if necessary.
● Replace board DX1.
see
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5.5 List of error messages
Error code
E6 13 27
Error code
E6 13 28
Error code
E4 13 29
Error code
E4 13 30
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Error code
E5 13 31
Error code
E5 13 32
Error code
E5 13 33
Error code
E5 13 34
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5 Messages
5.5 List of error messages
Error code
E5 13 35
Error code
E5 13 36
Sirona Dental Systems GmbH
Service Manual (as of February 2013) GALILEOS
Error code
E7 13 37
Error code
E6 13 38
Error code
E6 13 39
E7 13 37
Description
Overtravel of HA motor occurs or height adjustment power transistor defective.
Actions required
● Check height adjustment motor for overtravel, replace board DX1 if necessary.
● Restart the unit:
1. Switch off the unit.
2. Wait 1 minute.
3. Switch unit on.
4. Repeat procedure and check function.
● Replace board DX1.
E6 13 38
Description
Height adjustment motor is not ready for operation.
Actions required
This error is a sequential fault.
● Restart the unit:
1. Switch off the unit.
2. Wait 1 minute.
3. Switch unit on.
4. Repeat procedure and observe causal error messages.
E6 13 39
Description
Error when activating height adjustment motor.
see
see
Actions required
● Restart the unit:
1. Switch off the unit.
2. Wait 1 minute.
3. Switch unit on.
4. Repeat procedure and check function.
● Please contact the Sirona Customer
Service Center (CSC) to find out whether a bug fix by means of a software update is possible and perform such an update if necessary.
● Replace board DX1.
see
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Error code
E3 13 40
Error code
E3 13 41
5 Messages
5.5 List of error messages
Error code
E6 13 42
Error code
E5 13 43
Error code
E5 13 44
E6 13 42
Description
The hardware signal for radiation release is applied on board DX1 during unit operation although no actuated X-ray release button is being reported via the CAN bus.
Actions required
● Check the X-ray signal path.
E5 13 43 Description
The door was opened during the exposure.
Actions required
● Check the X-ray signal path.
E4 13 44 GALILEOS Description
Swivel arm was opened during the exposure.
Actions required
● Close swivel arm.
● Check light barrier V1_2, replace if necessary.
● Check cable L29, replace if necessary.
see
see
see
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5.5 List of error messages
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Error code
E5 13 73
Error code
E5 13 83
Error code
E6 13 87
Error code
E5 14 01
102
E5 13 73 Description
Malfunction of height adjustment during operation.
Actions required
● Acknowledge error.
● Restart the unit:
1. Switch off the unit.
2. Wait 1 minute.
3. Switch unit on.
4. Repeat procedure and check function.
● Please contact the Sirona Customer
Service Center (CSC) to find out whether a bug fix by means of a software update is possible and perform such an update if necessary.
If the error occurs repeatedly ...
● Replace board DX1.
see
E5 13 83
Description
Error while generating pulse for sensor.
Actions required
● Restart the unit:
1. Switch off the unit.
2. Wait 1 minute.
3. Switch unit on.
4. Repeat procedure and check function.
● Please contact the Sirona Customer
Service Center (CSC) to find out whether a bug fix by means of a software update is possible and perform such an update if necessary.
If the error occurs repeatedly ...
● Replace board DX1.
see
E6 13 87
Description
Error when activating pulse generation.
Actions required
● Restart the unit:
1. Switch off the unit.
2. Wait 1 minute.
3. Switch unit on.
4. Repeat procedure and check function.
● Please contact the Sirona Customer
Service Center (CSC) to find out whether a bug fix by means of a software update is possible and perform such an update if necessary.
see
5.5.7
Location 14: Digital extension, SIDEXIS XG
Location 14: Digital extension, SIDEXIS XG
Description
Abort by SIDEXIS XG.
Actions required
● Check network connection, XG3D plugin installation and software version.
see
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Error code
E7 14 02
Error code
E5 14 04
5 Messages
5.5 List of error messages
Error code
E6 14 05
Error code
E6 14 06
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Error code
E6 14 07
Error code
E6 14 10
E6 14 12
Error code
E7 15 01
Error code
E7 15 03
Error code
E6 15 04
E6 14 07 GALILEOS Description
The IP address of the unit could not be set correctly.
Actions required
● Restart the unit:
1. Switch off the unit.
2. Wait 1 minute.
3. Switch unit on.
4. Repeat procedure and check function.
If the error occurs repeatedly ...
● Contact Sirona Customer Service Center.
see
E6 14 10/12 GALILEOS
Description
Clock signals for sensor image transfer not received on board DX1/
DX11 (...10).
Faulty detection of sensor image transfer data signals on board DX1/
DX11; recurring (...12).
Actions required
● Check cable L13 for crushed spots and kinks and check connectors, repair or replace if necessary.
see
● Check board DX89, replace if necessary. S. [ → 127],
5.5.8
Location 15: Configuration, update
Description
Wrong memory modules.
Location 15: Configuration, update
Actions required
If a DRAM memory module is plugged into board DX11 ...
● Replace memory module or DX11.
If no DRAM memory module is plugged into board DX11 ...
● Replace board DX11.
see
Description
Wrong software constellation of modules.
E7 15 03
Actions required
● Check the software versions of the unit (on the info screen or by running service routing S008.2), and run or repeat software update or downgrade if necessary.
see
E6 15 04
Description
Product activation keys invalid or not available.
Occurs after replacement of tube assembly (DX6) or board DX11 and possibly after software updates.
See also the section titled Measures following replacement of boards [ → 306].
Actions required
● Enter release key.
*) OI = Operating instructions see see OI*
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5 Messages
5.5 List of error messages
Error code
E6 15 05
Error code
E6 15 10
Error code
E6 42 01
Error code
E6 42 02
E6 15 05 Description
Unit serial number invalid or not available.
Occurs during first power-on after replacement of board DX6 or DX11.
See also the section titled Measures following replacement of boards [ → 306].
Actions required
● Run service routine S008.3 and confirm or enter the unit serial number on the unit.
see
E6 15 10
Description
Update file for module is corrupt.
Actions required
● Obtain latest update file from the Sirona
Customer Service Center (CSC) or the
Sirona home page and perform software update.
see
5.5.9
Location 42: Remote control
Location 42: Remote control
Description
General module initialization error.
Error generated during module selftest.
Actions required
● Please contact the Sirona Customer
Service Center (CSC) to find out whether a bug fix by means of a software update is possible and perform such an update if necessary.
● Replace board DX42.
see
E6 42 02
Description
Invalid system data or uninitialized module storage data
Actions required
● Please contact the Sirona Customer
Service Center (CSC) to find out whether a bug fix by means of a software update is possible and perform such an update if necessary.
● Acknowledge error and repeat procedure.
If the error occurs repeatedly ...
● Replace board DX42.
see
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5.5 List of error messages
Sirona Dental Systems GmbH
Service Manual (as of February 2013) GALILEOS
Error code
E6 42 03
Error code
E6 42 04
Error code
E6 42 05
Error code
E6 42 06
E6 42 03 Description
Invalid commanding or control data
This error may also occur in connection with other causal error messages! Please also observe the causal error message! It appears only after you acknowledge the first error message.
Actions required
● Run service routine S008.2 to check software version of DX42 (in relation to main software releases), perform software update if necessary.
see
● Check the CAN bus.
● Check the signal path from board DX1 to board DX42, replace module DX42 if necessary.
● Please contact the Sirona Customer
Service Center (CSC) to find out whether a bug fix by means of a software update is possible and perform such an update if necessary.
E6 42 04
Description
Data transfer error or dialog error to module (master side)
Actions required
● Check the CAN bus.
● Please contact the Sirona Customer
Service Center (CSC) to find out whether a bug fix by means of a software update is possible and perform such an update if necessary.
see
E6 42 05
Description
Data transfer error or dialog error to bootloader of module
Only occurs in connection with a software update
Actions required
● Repeat the software update.
● Check the CAN bus.
● Replace board DX42.
see
E6 42 06
Description
Module failed in TTP (detected on master side).
TTP = Time Trigger Protocol
Actions required
● Check the CAN bus.
● Check the signal path from board DX1 to board DX42, replace module if necessary
● Replace board DX42.
● Please contact the Sirona Customer
Service Center (CSC) to find out whether a bug fix by means of a software update is possible and perform such an update if necessary.
see
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5.5 List of error messages
Error code
E6 42 07
Error code
E6 42 08
Error code
E7 42 10
E6 42 07 Description
TTP timeout error (detected on slave side)
The module was temporarily not addressed by the master:
Undervoltage on the master side
Procedure error in the software
Master (DX11) receives no return commanding from the module
This error may also occur in connection with other causal error messages! Please also observe the causal error message! It appears only after you acknowledge the first error message.
TTP = Time Trigger Protocol
Actions required
● Check the CAN bus.
● Check power supply (3.3 V) of board
DX11, replace board DX1 or DX11 if necessary.
● Check the signal path from board DX1 to board DX42, replace module if necessary
● Replace board DX42.
see
E6 42 08
Description
General fault detected locally on module (slave side). CAN controller being reinitialized.
Occurs if software of boards is incompatible.
Actions required
● Check software versions on the info screen or by running service routine
S008.2, perform software update if necessary.
● Check the CAN bus.
● Replace board DX42.
● Please contact the Sirona Customer
Service Center (CSC) to find out whether a bug fix by means of a software update is possible and perform such an update if necessary.
see
E7 42 10
Description Actions required
Module is stuck in bootloader stage. ● Check board DX42 (note LED states).
If the board remains in the bootloader stage ...
● Repeat the software update.
● Replace remote control, see Installation
Instructions.
see
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5.5 List of error messages
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Service Manual (as of February 2013) GALILEOS
Error code
E7 42 12
Error code
E6 42 20
Description E7 42 12 GALILEOS, new
Unit is not ready for operation
Actions required
This error is a sequential fault.
● Restart the unit:
1. Switch off the unit.
2. Wait 1 minute.
3. Switch on the unit, making sure that the release button is not pressed during booting.
4. Repeat procedure and check function.
If the error occurs repeatedly ...
● Repeat procedure and observe causal error messages.
● Check the signal path from board DX1 to board DX42, replace module if necessary see
E6 42 20 GALILEOS Description
Contact to DX11 interrupted during operation.
Actions required
● Check the signal path from board DX1 to board DX42, replace module if necessary
● Check connection of remote control, see
Installation Instructions.
● Check the CAN bus.
● Check cable L17, replace if necessary.
● Check board DX42, replace if necessary.
● Check board DX41, replace if necessary.
Tip: If the error cannot be eliminated immediately, the unit can be temporarily reconfigured and operated with a release button located directly on it (see Installation
Instructions).
see
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5.5 List of error messages
Error code
E7 42 21
Error code
E3 42 30
Error code
E3 42 31
Error code
E6 71 01
E7 42 21 GALILEOS Description
No CAN bus connection. DX11 does not start.
Occurs in the start screen after power-on.
Actions required
● Check configuration (with or without
DX41) by running service routine S017.9, correct the configuration if necessary.
● Check the signal path from board DX1 to board DX42, replace module if necessary
● Check the CAN bus.
● Check remote control by running service routine S017.6, configure if necessary.
● Start the detail query via SiXABCon.
If board DX11 responds ...
● Check the signal path to DX42, repair or replace cables/connectors if necessary.
● Replace DX1.
If DX11 does not respond ...
● If error persists: Replace board DX11.
see
S.,
E3 42 30 Description
R key pressed during power-on.
Actions required
● Restart the unit:
1. Switch off the unit.
2. Wait 1 minute.
3. Switch on the unit, making sure that the remote control is not pressed during booting.
4. Repeat procedure and check function.
If the error occurs repeatedly ...
● Replace remote control, see Installation
Instructions.
see
E3 42 31
Description
Release button pressed during power-on.
The hardware signal for radiation release is applied on board DX42 when the unit is switched on.
Actions required
● see section Error analysis of X-RAY control signal path [ → 135].
see
5.5.10
Location 71: Multipad, board DX71
Location 71: Multipad, board DX71
Description
General error during module initialization
Actions required
● Please contact the Sirona Customer
Service Center (CSC) to find out whether a bug fix by means of a software update is possible and perform such an update if necessary.
If the error occurs repeatedly ...
● Replace board DX71 or Multipad.
see
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5 Messages
5.5 List of error messages
Sirona Dental Systems GmbH
Service Manual (as of February 2013) GALILEOS
Error code
E6 71 02
Error code
E6 71 03
Error code
E6 71 04
Error code
E6 71 05
Error code
E6 71 06
E6 71 02 Description
Invalid system data or uninitialized module storage data
Actions required
● Please contact the Sirona Customer
Service Center (CSC) to find out whether a bug fix by means of a software update is possible and perform such an update if necessary.
● Acknowledge error and repeat procedure.
If the error occurs repeatedly ...
● Replace board DX71 or Multipad.
see
E6 71 03 Description
Invalid commanding or control data.
This error may also occur in connection with other causal error messages! Please also observe the causal error message! It appears only after you acknowledge the first error message.
Actions required
● Check the CAN bus.
● Please contact the Sirona Customer
Service Center (CSC) to find out whether a bug fix by means of a software update is possible and perform such an update if necessary.
see
E6 71 04
Description
Data transfer error or dialog error to module (master side)
Actions required
● Check the CAN bus.
● Please contact the Sirona Customer
Service Center (CSC) to find out whether a bug fix by means of a software update is possible and perform such an update if necessary.
see
E6 71 05 Description
Data transfer error or dialog error to bootloader of module
Only occurs in connection with software update.
Actions required
● Repeat the software update.
● Check the CAN bus.
● Replace board DX71 or Multipad.
see
E6 71 06
Description
Module failed in TTP (time trigger protocol) (detected on master side)
Actions required
● Check the CAN bus.
● Replace board DX71.
● Please contact the Sirona Customer
Service Center (CSC) to find out whether a bug fix by means of a software update is possible and perform such an update if necessary.
see
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5 Messages
5.5 List of error messages
Error code
E6 71 07
Error code
E6 71 08
Error code
E7 71 10
Error code
E7 71 12
E6 71 07 Description
TTP (time trigger protocol) timeout error (detected on slave side)
The module was temporarily not addressed by the master:
Undervoltage on the master side
Procedure error in the software
Master (DX11) receives no return commanding from the module
This error may also occur in connection with other causal error messages! Please also observe the causal error message! It appears only after you acknowledge the first error message.
Actions required
● Check the CAN bus.
● Check power supply of board DX11; measuring point 3.3 V on board DX1 (see wiring diagrams).
If 3.3 V is present ...
● Replace board DX11.
If 3.3 V is not present ...
● Replace board DX1.
see
E6 71 08 Description
General fault detected locally on module (slave side). CAN controller being reinitialized.
Actions required
● Check the CAN bus.
● Check software versions on the info screen or by running service routine
S008.2, perform software update if necessary.
● Replace board DX71 or Multipad.
● Please contact the Sirona Customer
Service Center (CSC) to find out whether a bug fix by means of a software update is possible and perform such an update if necessary.
see
E7 71 10
Description Actions required
Module is stuck in bootloader stage. ● Check board DX71.
If the board remains in the bootloader stage ...
● Repeat the software update.
● Replace board DX71 or Multipad.
see
E6 71 12
Description
Unit is not ready for operation see
Actions required
● Check the CAN bus.
This error is a sequential fault.
● Restart the unit:
1. Switch off the unit.
2. Wait 1 minute.
3. Switch unit on.
4. Repeat procedure and observe causal error messages.
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5.5 List of error messages
Sirona Dental Systems GmbH
Service Manual (as of February 2013) GALILEOS
Error code
E3 71 30
E3 71 33
E3 71 34
E3 71 35
E3 71 36
E3 71 37
E3 71 38
E3 71 39
E3 71 40
E3 71 41
Error code
E6 71 20
Error code
E7 71 21
E6 71 20 Description
Contact to DX11 interrupted during operation.
Actions required
● Note error message on remote control
(DX42) and check log memory (via extended details).
● Check the CAN bus.
● Check cable L9, replace if necessary.
see
E6 71 21
Description
No CAN bus connection. DX11 does not start.
Occurs in the start screen after power-on.
Actions required
● Start the detail query via SiXABCon.
If board DX11 responds ...
● Check the signal path to DX71, repair or replace cables/connectors if necessary.
● Replace board DX1.
If board DX11 does not respond ...
● Replace board DX11.
see
E3 71 30/33/34/35/36/37/38/39/40/41
Description
Up/down keys pressed on poweron.
Light localizer key pressed during power-on.
T key pressed during power-on.
R key pressed during power-on.
Service key actuated during poweron.
Memory key actuated during poweron.
Program selection key actuated during power-on.
Radiation time key actuated during power-on.
kV/mA key actuated during poweron.
Patient symbol pressed during power-on.
Actions required
● Restart the unit:
1. Switch off the unit.
2. Wait 1 minute.
3. Switch unit ON, making sure that the
Multipad is not actuated during boot-up.
4. Repeat procedure and check function.
If the error occurs repeatedly ...
● Replace board DX71 or Multipad.
see
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Error code
E6 89 01
Error code
E6 89 02
Error code
E6 89 03
5 Messages
5.5 List of error messages
5.5.11
Location 89: X-ray detector
Location 89: X-ray detector
Description
General error during module initialization
Actions required
● Please contact the Sirona Customer
Service Center (CSC) to find out whether a bug fix by means of a software update is possible and perform such an update if necessary.
● Check cable L27/L28*, replace if necessary.
● Check board DX89, replace if necessary.
● Check x-ray detector, replace if necessary.
see
* As of X-ray detector serial number 5000, cable L28 can no longer be replaced individually.
E6 89 02
Description
Invalid system data or uninitialized module storage data
Actions required
● Please contact the Sirona Customer
Service Center (CSC) to find out whether a bug fix by means of a software update is possible and perform such an update if necessary.
● Acknowledge error and repeat procedure.
If the error occurs repeatedly ...
● Check cable L27/L28*, replace if necessary.
● Check board DX89, replace if necessary.
● Check x-ray detector, replace if necessary.
see
* As of X-ray detector serial number 5000, cable L28 can no longer be replaced individually.
E6 89 03
Description
Invalid commanding or control data.
This error may also occur in connection with other causal error messages! Please also observe the causal error message! It appears only after you acknowledge the first error message.
Actions required
● Check the CAN bus.
● Please contact the Sirona Customer
Service Center (CSC) to find out whether a bug fix by means of a software update is possible and perform such an update if necessary.
see
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5 Messages
5.5 List of error messages
Sirona Dental Systems GmbH
Service Manual (as of February 2013) GALILEOS
Error code
E6 89 04
Error code
E6 89 05
Error code
E6 89 06
Error code
E6 89 07
E6 89 04 Description
Data transfer error or dialog error to module (master side)
Actions required
● Check the CAN bus.
● Please contact the Sirona Customer
Service Center (CSC) to find out whether a bug fix by means of a software update is possible and perform such an update if necessary.
see
E6 89 05
Description
Data transfer error or dialog error to bootloader of module
Only occurs in connection with software update
Actions required
● Repeat the software update.
● Check the CAN bus.
● Check x-ray detector, replace if necessary.
see
E6 89 06
Description
Module failed in TTP (time trigger protocol) (detected on master side).
Actions required
● Check the CAN bus.
● Check x-ray detector, replace if necessary.
● Please contact the Sirona Customer
Service Center (CSC) to find out whether a bug fix by means of a software update is possible and perform such an update if necessary.
see
E6 89 07
Description
TTP (time trigger protocol) timeout error (detected on slave side)
The module was temporarily not addressed by the master:
● Undervoltage on the master side
● Procedure error in the software
● Master (DX11) receives no return commanding from the module
This error may also occur in connection with other causal error messages! Please also observe the causal error message! It appears only after you acknowledge the first error message.
Actions required
● Check the CAN bus.
● Check cable L13, replace if necessary.
● Check power supply of board DX11; measuring point 3.3 V on board DX1 (see wiring diagrams).
If 3.3 V present...
● Replace board DX11.
If 3.3 V not present...
● Replace board DX1.
see
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5 Messages
5.5 List of error messages
Error code
E6 89 08
Error code
E7 89 10
Error code
E7 89 12
Error code
E5 89 13
Error code
E6 89 20
E6 89 08 Description
General fault detected locally on module (slave side). CAN controller being reinitialized.
Actions required
● Check the CAN bus.
● Check software versions on the info screen or by running service routine
S008.2, perform software update if necessary.
● Check board DX89, replace if necessary.
● Please contact the Sirona Customer
Service Center (CSC) to find out whether a bug fix by means of a software update is possible and perform such an update if necessary.
see
E7 89 10
Description Actions required
Module is stuck in bootloader stage. ● Check operating status of board (note
LED states).
If the board remains in the bootloader stage ...
● Run software update.
● Check board DX89, replace if necessary.
see
Description
E7 89 12
Unit is not ready for operation
Actions required
This error is a sequential fault.
● Restart the unit:
1. Switch off the unit.
2. Wait 1 minute.
3. Switch unit on.
4. Repeat procedure and check function.
If the error occurs repeatedly...
● Repeat procedure and observe causal error messages.
see
E5 89 13
Description
Error when writing to EEPROM
IMPORTANT: Stored data may be lost.
Actions required
● Acknowledge error and repeat procedure.
● Run software update.
If the error occurs again ...
● Check log memory (via extended details).
● Check x-ray detector, replace if necessary.
see
E6 89 20
Description
Faulty voltage supply of DX89.
Actions required
● Check cable L13, replace if necessary.
see
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5.5 List of error messages
Sirona Dental Systems GmbH
Service Manual (as of February 2013) GALILEOS
Error code
E6 89 21
Error code
E5 89 22
Error code
E5 89 23
Error code
E7 89 25
Error code
E7 89 26
Error code
E7 89 27
Description
File system error.
E6 89 21 Actions required see
● Check board DX89, replace if necessary. S. [ → 127],
E5 89 22
Description
The power supply of the X-ray detector does not respond or is the wrong version.
Actions required see
● Check board DX89, replace if necessary. S. [ → 127],
● Check x-ray detector, replace if necessary.
E5 89 23
Description
Camera head in the X-ray detector does not respond or wrong version.
Actions required
● Check cable L27/L28*, replace if necessary.
see
● Check board DX89, replace if necessary. S. [ → 127],
● Check x-ray detector, replace if necessary.
Description
Image memory error.
* As of X-ray detector serial number 5000, cable L28 can no longer be replaced individually.
E7 89 25 Actions required
● Restart the unit:
1. Switch off the unit.
2. Wait 1 minute.
3. Switch unit on.
4. Repeat procedure and check function.
● Run software update.
● Check that the memory modules on board
DX89 are firmly fixed, replace board DX89 if necessary.
see
E7 89 26 Description Actions required
Total exposure time was exceeded. ● Check cable L13 (CAN bus), replace if necessary.
see
E7 89 27
Description
At least 10 image segments are defective.
Actions required
● Check cable L13 (CAN bus), replace if necessary.
If the error occurs repeatedly ...
● Check board DX89, replace if necessary.
● Replace the X-ray detector.
see
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5 Messages
5.5 List of error messages
Error code
E7 89 28
Error code
E7 89 29
Error code
E7 89 30
Error code
E6 89 32
E7 89 28 Description
FPGA (field programmable gate array) on board DX89 is defective or does not respond.
Actions required
● Restart the unit:
1. Switch off the unit.
2. Wait 1 minute.
3. Switch unit on.
4. Repeat procedure and check function.
If the error occurs repeatedly ...
● Run software update.
● Replace board DX89.
see
Description
Memory test error during system boot-up.
E7 89 29
Actions required
● Restart the unit:
1. Switch off the unit.
2. Wait 1 minute.
3. Switch unit on.
4. Repeat procedure and check function.
If the error occurs repeatedly ...
● Check that the memory modules on board
DX89 are firmly fixed, replace board DX89 if necessary.
see
E7 89 30
Description
Flash memory component does not respond.
Actions required
● Restart the unit:
1. Switch off the unit.
2. Wait 1 minute.
3. Switch unit on.
4. Repeat procedure and check function.
If the error occurs repeatedly ...
● Replace board DX89.
see
E6 89 32
Description
TDI (Signal to start synchronized readout sequence and to prepare the next exposure) pulses not detected during the exposure.
Actions required
● Check cable L13, replace if necessary.
see
● Check board DX89, replace if necessary. S. [ → 127],
● Check board DX1, replace if necessary.
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5.5 List of error messages
Sirona Dental Systems GmbH
Service Manual (as of February 2013) GALILEOS
Error code
E6 89 33
Error code
E1 89 34
Error code
E2 89 35
Error code
E7 89 37
Error code
E2 89 38
Error code
E1 89 39
E6 89 33 Description
Board DX89 has detected an image signal at the wrong point of time.
Actions required
● Check cable L13, replace if necessary.
see
● Check board DX89, replace if necessary. S. [ → 127],
● Check board DX1, replace if necessary.
E1 89 34
Description Actions required
X-ray detector voltages inaccurate. ● Check cable L27 (DX89/power supply), replace cable if necessary.
● Check x-ray detector, replace if necessary.
see
E2 89 35
Description Actions required
Error in iris diaphragm positioning.
● Restart the unit:
1. Switch off the unit.
2. Wait 1 minute.
3. Switch unit on.
4. Repeat procedure and check function.
If the error occurs repeatedly ...
● Check x-ray detector, replace if necessary.
E7 89 37
Description
Video amplification outside tolerance.
Actions required see
see
● Check board DX89, replace if necessary. S. [ → 127],
E2 89 38
Description
Error in image signal during exposure.
Actions required
● Check cable L13, replace if necessary.
see
● Check board DX89, replace if necessary. S. [ → 127],
● Check board DX1, replace if necessary.
E1 89 39
Description
Error during X-ray detector preparation.
Actions required
● Repeat procedure
If the error occurs repeatedly ...
● Check x-ray detector, replace if necessary.
see
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Key features
- 3D CBCT imaging
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Frequently asked questions
GALILEOS is a 3D CBCT imaging system used in dentistry. It provides high-resolution images of the teeth, jaw, and surrounding structures. This allows dentists to diagnose and treat problems more effectively, and to plan complex procedures with greater accuracy.
The benefits of using GALILEOS include improved diagnosis and treatment planning, more accurate procedures, and improved patient care.
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User questions
