Setup and basics. Blackberry Classic, Classic Smartphone, Q10

Setup and basics. Blackberry Classic, Classic Smartphone, Q10

Setup and basics User Guide

Setup and basics

New in this release

Introducing BlackBerry 10 OS version 10.3.1

BlackBerry 10 OS version 10.3.1 introduces powerful new features designed to boost your productivity, such as BlackBerry

Blend, BlackBerry Assistant, and Battery Saving Mode. It also introduces updates to existing features, such as Instant

Actions in the BlackBerry Hub, Meeting Mode in the Calendar app, and automatic suggestions in the Camera app.

BlackBerry Blend

The power of BlackBerry, now on your computer and tablet! With BlackBerry Blend you can access and use your work and personal email and instant messages, files, and certain apps on a computer or a tablet the same way you would use them on your BlackBerry device.

To download and learn more about BlackBerry Blend, visit www.blackberry.com/BlackBerryBlend .

Related information

About pairing and connecting your device to a computer or tablet,

190

About BlackBerry Blend,

262

Disconnect your device from BlackBerry Blend, 263

BlackBerry Assistant

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The BlackBerry Assistant app makes it even easier for you to multi-task using your BlackBerry device!

With the BlackBerry Assistant app, you can perform a variety of everyday tasks by talking or typing in natural language.

When you say or type a request, the BlackBerry Assistant app can perform your request, search your device, or search the

Internet, and provide a response.

Using the BlackBerry Assistant app you can start a BBM chat, make a phone call, send an email message, or add an event to your calendar. You can also update your status in social networking apps, and search for directions, weather forecasts, information about restaurants or shopping, and more.

Related information

About the BlackBerry Assistant, 203

User Guide

Learn what you can say or type in the BlackBerry Assistant, 205

Things you can do with the BlackBerry Assistant, 203

Updated look and feel

Setup and basics

Splashes of color, flattened buttons and screen layouts, and new wallpaper and icons – these are some of the elements you will notice with the fresh new look of BlackBerry 10 OS version 10.3.1.

Modernized visual elements help you navigate your BlackBerry device and improve your productivity within apps. In the apps installed with the BlackBerry 10 OS, the action bar at the bottom of the screen uses color to highlight the next, or next best action. Icons for key tasks remain visible in the action bar to help you stay productive and get work done. In some apps, for example Adobe Reader, the action bar disappears when you scroll, giving you a full-screen view of the content.

On the home screen you can see your open apps, and when you swipe left you can see all your apps. By default, when no apps are open, the home screen displays only your wallpaper. Also, there is no restriction on the number of apps you can add to folders on the home screen.

Related information

Set your wallpaper,

184

Add folders to the home screen, 201

Turn off icon labels in the action bar,

185

Android apps

Get apps and games designed for Android devices and install them on your BlackBerry device from the Amazon Appstore!

Your device uses BlackBerry Guardian to check the integrity of the Android apps you download to your device. BlackBerry

Guardian can warn you if the app is potentially harmful to your device or data, and gives you the option to cancel or continue the installation.

Android apps that you download to your device are closely integrated with the BlackBerry 10 OS. When you tap the share icon in an Android app, you can share the Android app content with contacts that are associated with other apps on your device (for example, BBM contacts) or share the information with another app (for example, the BlackBerry Remember app). Also, on the Accounts screen, you can view accounts that are associated with some Android apps that you download to your device.

Related information

Downloading and installing Android apps from the Amazon Appstore, 230

Change your Android app installation settings, 230

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User Guide Setup and basics

Battery

Improvements have been made to the BlackBerry 10 OS to help improve the life of the battery in your BlackBerry device so that your device is ready to perform when you are.

Battery Saving Mode lets you set options to conserve battery power. By default, when your device is in Battery Saving

Mode, the device reduces the brightness of the screen and doesn't turn on the screen when it receives notifications.

You can also turn off the Run When Minimized app permission so that when you minimize an app it doesn't continue to consume battery power.

Related information

Using Battery Saving Mode,

141

Advanced interactions,

32

Change or view app permissions, 279

BlackBerry Hub

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With a single tap, BlackBerry Hub Instant Actions let you quickly sort and manage messages in the list view of the

BlackBerry Hub! From the BlackBerry Hub, you can file sent email messages, set how frequently an IMAP account syncs with your BlackBerry device, download and save all the attachments in an email message with a single tap, delete the text of the original email when you reply, and automatically save a draft version of an email message by leaving the BlackBerry

Hub.

In the BlackBerry Hub, you can also set the amount of content that is downloaded in your email messages when your device is connected to the wireless network and while roaming. You can view preview text for each email when you use the

Conversation display style, forward a PIN message as an email, and set separate automatic replies for your internal and external contacts.

The BlackBerry Hub has been updated to improve the relevance of suggested contacts. The BlackBerry Hub suggests contacts that are associated with the email account you are sending the email from and contacts that you have communicated with in the last 60 days.

Related information

Manage your messages with BlackBerry Hub Instant Actions, 79

File an email,

78

Add an IMAP or POP email account, 69

Download attachments in a message,

74

Reply to or forward an email,

75

Download only partial text in email,

88

Change how messages are displayed in the BlackBerry Hub, 88

Forward a PIN message as an email,

77

User Guide

Set an out-of-office reply,

87

Calendar

Setup and basics

The Calendar app now has an Agenda view and a Meeting Mode feature. The Agenda view lets you see your appointments and tasks for the week. The Meeting Mode feature automatically changes the notification behavior of your BlackBerry device when the device detects that you have a meeting or an event scheduled in the Calendar app. For example, you can set Meeting Mode to automatically turn off all notifications or notify you for phone calls only when you are in a meeting.

When the meeting ends, your notifications return to your normal settings.

Reminder notifications for events in the Calendar app have a fresh new look! From an event reminder, you can notify the meeting organizer that you will be late, locate the meeting using BlackBerry Maps, set a custom snooze time instead of the default snooze time, or join a conference call. If you have multiple events in your Calendar that start at the same time, all of the events display in one reminder notification.

The Calendar app is more closely integrated with the BlackBerry Remember app. You can create a task in the Calendar app, and view that task in both the Calendar app and the BlackBerry Remember app.

Related information

View your events,

208

Enable Meeting Mode, 214

Add a task to the Calendar app, 210

Contacts

If you add a Microsoft Exchange email account to your BlackBerry device, you can choose the Contact folders that are set up in Microsoft Exchange that you want to sync with your device. You can also touch and hold contact information, such as an address, phone number, or email address, and quickly copy it so that you can paste it into another app.

Related information

Sync Microsoft Exchange contact folders,

90

BlackBerry Remember

The BlackBerry Remember app lets you quickly filter information by tapping the Tasks or Notes tab at the top of the screen. You can set Tasks or Notes as your default view and search for an existing task or note. You can group tasks into task lists, group notes into folders, and use tags to categorize tasks and notes.

The BlackBerry Remember app is more closely integrated with the Calendar app. You can create a task in the BlackBerry

Remember app, and view that task in both the BlackBerry Remember app and the Calendar app.

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User Guide

Related information

Change the default view in the Remember app,

268

Search for an entry in the Remember app, 268

Create a folder or task list in the Remember app,

264

Add tags to an entry,

265

BlackBerry Balance

Setup and basics

If your BlackBerry device uses BlackBerry Balance technology, a Camera app is now available in your work space. Pictures and videos taken using the Camera app in your work space are saved in the camera and videos folders in your work space.

A separate Camera app is still available in your personal space that saves pictures and videos in your personal space.

Related information

Where is my picture that I just took?,

261

Notifications and ringtones

Ringtones that were previously available only on BlackBerry devices running BlackBerry 7.1 or earlier are now available on your device!

Notification profiles control the sound, volume, vibration, and LED color of your notifications. You can set notifications by application, contact, and messaging account. You can customize the predefined notification profiles available on your device and create new profiles. You can even create custom notification profiles for your contacts. Also, if you switch from a device running BlackBerry 7.1 or earlier, you can import your custom notification profiles when you complete the device switch process.

Related information

Change your ringtone,

57

Edit your notification profiles, 56

Add notification profiles to your device,

56

Camera

The Camera app lets you snap a picture, record a video, and switch between the front and back cameras from the main screen. You can even take a picture while recording a video!

User Guide Setup and basics

By default, the Camera app detects the conditions of the scene you want to take a picture or video of, and suggests the settings to use. Automatic suggestions allow you to focus less on the Camera app and more on capturing the moment! And, if you take a picture using Time Shift mode, you now have the option to save the picture and edit it later.

The Camera app also has new menu options. You can create a panoramic image, and you can set a higher frame rate (60 fps) when recording a video, which is useful when recording fast-moving objects.

If your BlackBerry device uses BlackBerry Balance technology, a Camera app is now also available in your work space.

Related information

Take a picture while recording a video, 102

Turn off the Auto Suggest feature, 105

Edit Time Shift pictures later, 103

Take a panoramic picture,

101

BlackBerry Story Maker

The BlackBerry Story Maker app takes the work out of making picture and video collections by grouping the pictures and videos on your BlackBerry device by date, time, or location. BlackBerry Story Maker presents stories to you in the Date view of the Pictures app. BlackBerry Story Maker can also suggest stories based on pictures and videos that are favorites, most viewed, recently viewed, and recently added.

From the BlackBerry Story Maker app, you can easily add favorite pictures and videos to your stories. You can also personalize your stories by changing the theme and editing the pictures and music before sharing the stories with your friends, colleagues, and family.

Related information

Editing stories in BlackBerry Story Maker, 124

Add to or delete media from an existing story,

124

Pictures

The Map feature in the Pictures app lets you see the locations where you have taken pictures. With a quick tap on the map, you can view all of your pictures from that location!

The Pictures app also now lets you mark pictures that you want to be able to hide. After you select the pictures that you want to be able to hide, before you pass your BlackBerry device to a friend or coworker, with a quick swipe and tap, you can hide the pictures that you selected.

You can change how pictures are organized within albums in the Pictures app. By default, the Pictures app displays newer pictures before older pictures. The Favorites view lets you quickly see your favorite pictures.

The Pictures app is more closely integrated with the BlackBerry Story Maker app. You can quickly send pictures to

BlackBerry Story Maker to create a story or add to an existing story. By default, the BlackBerry Story Maker app creates

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User Guide Setup and basics automatic stories that appear across the top of your picture collections. You can turn off automatic story creation from the

Pictures app.

Related information

About automatic stories,

110

Set how pictures are organized in albums, 113

Add a picture to the Favorites screen, 114

Add a picture to BlackBerry Story Maker, 111

Hide a picture from view, 111

View your pictures on a map,

112

Videos

When you open the Videos app, videos that you recently added or played appear across the top of the screen. The

Favorites view lets you quickly see your favorite videos. And you can edit your videos so that the video, or part of the video, plays in slow motion. You can also adjust the quality of the sound in your videos by changing the equalizer options.

The Videos app is more closely integrated with the BlackBerry Story Maker app. You can quickly send videos to BlackBerry

Story Maker to create a story or add to an existing story.

Related information

Add a video to the Favorites screen, 123

Add a video to BlackBerry Story Maker, 122

Add slow motion to a video, 121

Turn on the equalizer in videos,

123

Music

A marquee banner is displayed at the top of the Music app. The marquee banner gives you details about the song that is currently playing, and lets you play, pause, and change the song. Also new in the Music app is a Favorites view which lets you quickly see your favorite songs. You can also adjust the quality of the sound played by the Music app by changing the equalizer options.

Related information

Add a song to the Favorites screen,

117

Turn on the equalizer in the Music app,

118

User Guide Setup and basics

Keyboard shortcuts

From the home screen, the BlackBerry Hub, or the Phone app, you can perform a task simply by pressing and holding a specific key on the BlackBerry Keyboard. For example, keyboard shortcuts can let you quickly open frequently used apps, call a speed dial entry, or compose a message from one of your email accounts.

Your BlackBerry device has predefined keyboard shortcuts. You can also create your own keyboard shortcuts, and change the shortcut action that is assigned to a key.

Related information

Use a keyboard shortcut key,

171

Create or change a keyboard shortcut,

172

Device Monitor

To help you track your data usage, the Device Monitor screen lets you see the total amount of data used by your BlackBerry device, including data usage while roaming, and the total amount of data used by the apps on your device. You can also specify limits and set notifications that are displayed on the device to help you monitor the amount of data you use.

Related information

Monitor your wireless data usage,

171

Manage your mobile data settings, 150

Set a monthly data limit notification, 150

Settings menus

A new gesture lets you open the Quick Settings menu when you are in an app. Use two fingers to swipe down from the top of the screen to open the Quick Settings menu.

You can now rearrange the options in the Settings menu and move options that you access frequently to the top of the

Setting menu to make them more accessible to you.

Related information

Customize your device settings,

131

Show the menus, 27

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User Guide Setup and basics

Advanced interactions

Advanced interactions are designed to help you do things faster. Advanced interactions let you control the behavior of your

BlackBerry device when you move it in a certain manner. For example, you can set up your device so that the screen turns off and the device goes into standby mode when you place the device face down on a flat surface.

Related information

Advanced interactions,

32

Security

To improve the security of information on your BlackBerry device, you can control what appears in notifications on the screen when your device is locked. For example, you can change your settings so that only the name of the sender of a message appears; the subject line and other message details are not displayed. You can also change your wallpaper settings so that a different wallpaper is displayed when your device is locked.

Related information

About Lock Screen Notifications, 60

Set Lock Screen Notifications to only display the sender info,

61

Set your wallpaper,

184

Introducing your BlackBerry smartphone

In this web-based training, learn about your BlackBerry smartphone's hardware features and specifications, see a comparison of your smartphone with other smartphones, and learn about using the touch screen.

Note: This training is available in English only.

Start the training

Your device at a glance

User Guide Setup and basics

1. Headset jack

2. Lock screen (Press); Power on/off (Press and hold); Reset (Press and hold for 10 seconds)

3. Front camera (depending on your device model)

4. Notification LED

5. Volume up

6. Mute (Press); BlackBerry Assistant (Press and hold)

7. Volume down

8. Speaker

9. Multi-function port (supports USB and video)

10. Microphone

11. Media card (microSD card) tray

12. Nano SIM card tray

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User Guide Setup and basics

BlackBerry Classic keys

The BlackBerry Classic keys help you efficiently make and answer calls, select menu options and items, and go back to the previous screen or the home screen.

Key Description

Call

• Open the Phone app

• Answer a call

• Redial (press twice)

Menu

Trackpad

Back

End

• Open a menu

• Apply the action for a highlighted menu item

• On the home screen, press to open the device settings

• In an app, open the app settings and Help (press and hold)

• Apply the default action (press twice)

• Select and open an item

• Select adjacent items (press and hold the Shift key and slide your finger on the trackpad)

• Select multiple items (press and hold the Shift key and press the trackpad to select or clear)

• Go back to the previous screen

• Minimize an app when there is no previous screen to go back to

• Close a menu

• Close a highlighted, minimized app

• End a call

• Decline an incoming call

• Go back to the home screen

• Turn on or turn off your BlackBerry device (press and hold)

User Guide Setup and basics

What's different about the BlackBerry 10

OS?

If you're new to a BlackBerry 10 device, you might be eager to learn more about what makes it different from other

BlackBerry devices. Find information about the home screen, settings, messages, and apps. Learn where to find your phone number and PIN and find out how to search.

How do I change my settings and options?

Do any of the following:

• On the home screen, press

• In an app, press and hold .

.

Where is my email or other messages?

All of your email, text messages, social networking notifications, missed calls, and voice mail messages can be found in the

BlackBerry Hub. The BlackBerry Hub isn't like other apps on your BlackBerry device. It's at the core of the BlackBerry 10 experience, and it's always running so that you stay connected no matter what you're doing on your device.

On the home screen, highlight and press the trackpad.

Where are my apps?

Some of the apps that you used on your old BlackBerry device might not be available on your BlackBerry 10 device. In the

BlackBerry World storefront, you can check if your old apps are available on the My World screen or find new apps.

Where are my tasks, memos, and voice notes?

• If you used BlackBerry Link to transfer the files from your old BlackBerry device to your new device, your tasks, memos, and voice notes should be in the new BlackBerry Remember app.

• If you previously used tasks in BBM Groups, you still have access to those tasks in BBM.

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User Guide Setup and basics

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Where do I find my files?

You can find your files in the File Manager app. If you added a work account to your BlackBerry device and your administrator turned on BlackBerry Balance technology, your device data, apps, and network access are divided into a work space and a personal space. The separate spaces help you to avoid accidentally copying work data into a personal app, or displaying confidential work data during a BBM Video chat. To switch spaces, drag your finger down on the middle of the home screen and tap Personal or Work.

Where can I find my device info and passwords?

Where can I find my PIN?

In BBM, tap your profile picture. On your profile page, your PIN appears under your barcode. In an email or text message, you can also type mypin to display your PIN.

How do I find my own phone number?

Press . In the Calls or Contact view, in the center of the screen, swipe down, and your phone number appears at the top of the screen. In an email or text message, you can also type mynumber to display your phone number.

Where can I find details about my device software version and hardware?

On the home screen, swipe down from the top of the screen. Tap Settings > About. To change the type of information displayed, tap an option in the drop-down list.

In a message, note, or task, you can type myver followed by a space, to see your device model and the BlackBerry

10 OS version it is running. This feature might not be supported by your input language.

How do I search?

If you want to find something on your BlackBerry device, such as a message, a song, or an app, or if you want to search the

Internet, you can say or type your search in the BlackBerry Assistant. To open the BlackBerry Assistant, on the home screen, tap .

What is BlackBerry Link?

BlackBerry Link is software that you can install on your computer to link data, media files, and applications on your

BlackBerry device to your computer.

BlackBerry Link is the latest version of BlackBerry Desktop Software and can be used with your BlackBerry 10 device.

To download BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink and select the Windows or Mac option.

User Guide Setup and basics

Notification icons

The notification icons show you that you have new or unopened items for your accounts in the BlackBerry Hub. When you have a new item, the indicator appears on the notification icon. You can peek at your notifications by sliding your finger up from the bottom of the screen from anywhere on your BlackBerry device.

Icon Description

Email message

Text message

BBM message

Facebook message

Twitter message

LinkedIn message

Phone call

Voice mail message

Notification messages from apps and services such as BlackBerry World

Menu icons

Tip: If you aren't sure what a menu icon means, touch and hold the icon to see what it does. Slide your finger off the icon to avoid selecting it.

Here's a description of the most common menu icons:

Icon Description

Open a menu of actions

Open a list of ways to navigate or filter information

Compose a message

View attachments

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User Guide Setup and basics

Icon Description

Share an item, such as a picture, with someone

Reply to an email

Reply to all recipients of an email

Forward an email

Record a voice note

Add a new entry in the Remember app and the Calendar app

Setting up your device

To set up your BlackBerry 10 device, you need a nano SIM card. If you don't have a SIM card or don't have the right type of

SIM card, contact your service provider.

If you want more storage for pictures, videos, music, and documents, insert a media card (microSD card).

When you're ready, open the Setup app. This app helps you transfer content from your old device, and add your email,

BBM, instant messaging, and social networking accounts.

Insert the SIM card

Depending on your service provider and where you purchased your BlackBerry device, the SIM card might already be inserted.

1.

Locate the SIM tray on the left side of the device.

2.

Push the tip of the tool provided in the box that your device came in, or a paper clip, into the hole to release the tray.

User Guide Setup and basics

3.

Pull out the tray.

4.

With the metal contacts facing away from you, place the nano SIM card in the tray.

5.

Push the tray into the slot.

I can't insert the SIM card

The way that you insert the SIM card might be different from what you're used to.

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User Guide Setup and basics

Before you begin

Make sure that you have the following:

• A nano SIM card. If you don't have a nano SIM card, contact your service provider.

CAUTION: Do not use a larger SIM card that was cut to a smaller size. Your BlackBerry device might not recognize the

SIM card, or the SIM card might get stuck because it is thicker than a nano SIM card.

• A paper clip or the tool provided in the box that your device came in.

Remove the SIM tray

The back cover of your device is not designed to be removed. The SIM card is placed in a tray that you pull out on the side of your device.

1. Locate the SIM tray. It's on the upper-left side of your device.

2. Push the tip of the paper clip or tool into the hole next to the word SIM.

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User Guide Setup and basics

3. Pull out the tray completely and set it on a flat surface.

4. To verify that the tray is set with the correct side up, make sure you can read SIM on the side of the tray.

Place the SIM card in the tray

1. Hold the SIM card so that the metal contacts are facing down and the notch is aligned with the notch in the tray.

2. Put the SIM card in the tray.

3. Push the SIM tray into the slot in your device.

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User Guide Setup and basics

Insert a media card

1.

Locate the SD tray on the left side of the device.

2.

Push the tip of the tool provided in the box that your device came in, or a paper clip, into the hole to release the tray.

3.

Pull out the tray.

4.

With the metal contacts facing away from you, place the media card (microSD card) in the tray.

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User Guide Setup and basics

5.

Push the tray into the slot.

Set up your device using the Setup app

Tip: A network connection is required for some of the features within the Setup app.

You can use the Setup app to do any of the following:

• Learn about new features and view tutorials to learn about gestures and keys

• Add your email, BBM, instant messaging, and social networking accounts

• Learn how to transfer content from your old device

• Customize your sounds and notifications

• Set a password for your device

• Set up payment options for purchases from the BlackBerry World storefront

• Customize your device settings

The Setup app prompts you to sign in with your existing BlackBerry ID and allows you to create a new one. If you aren't sure whether you already have a BlackBerry ID, on your computer, visit www.blackberry.com/blackberryid .

To open the Setup app, on the home screen, tap .

Using gestures

Take a moment to find out how to navigate your BlackBerry device using touch screen gestures. You can also learn gestures to help you do things more quickly.

Move around the home screen

To become familiar with the home screen, try using the following gestures.

1.

To get back to the home screen at any time, swipe up from the bottom of the screen. Avoid touching the trackpad when you slide your finger up.

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User Guide Setup and basics

2.

To see your messages in the BlackBerry Hub, slide your finger from left to right.

3.

To see the apps that are open (if any), slide your finger from right to left. To see all your apps, continue sliding your finger from right to left.

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User Guide Setup and basics

Peek at the BlackBerry Hub

To see your messages, you can peek at the BlackBerry Hub, or open it, from anywhere on your BlackBerry device.

From the bottom of the screen, slide your finger up and to the right. Avoid touching the trackpad when you slide your finger up.

Tip: Keep your finger on the screen while you peek at the BlackBerry Hub. To go back to what you were doing, slide your finger back down.

Show the menus

You can find features, options, and help by exploring the menus.

Do any of the following:

• To see more actions that you can perform in an app, tap or .

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User Guide Setup and basics

• To see more actions for a specific item, such as a song or picture, touch and hold the item.

Tip: To see the names of the icons that appear on the right side of the screen, touch and hold the icon. Slide your finger off the icon to avoid selecting it.

• To find the settings and help for an app, swipe down from the top of the screen.

• To find the settings for the device, on the home screen, swipe down from the top of screen.

Note: In an app, to find the device settings, use two fingers and swipe down from the top of the screen.

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User Guide

Scroll and move between items

Slide your finger to scroll through a list, pan a webpage, or move between pictures.

Do any of the following:

• To scroll, slide your finger up and down.

• To move between the BlackBerry Hub and your apps, slide your finger left and right.

Setup and basics

29

User Guide Setup and basics

Use a slider

If a slider appears on your screen, you can use the slider to progress through a file, such as a song or video, or scroll through multiple pages, such as the pages of an eBook.

On the slider, drag the slider handle.

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Select items

Do any of the following:

• To select an item, simply tap it. If the item can be opened, it opens.

• To highlight an item without opening it, touch and hold the item.

User Guide Setup and basics

• To highlight multiple items, such as pictures or songs that you want to share, touch and hold one item. Tap and tap more items. To clear an item, tap it again.

Zoom in to or zoom out from the screen

If you want to see an image in more detail, or if you're having trouble reading words that are too small, you can magnify the screen by zooming in. To see more of the screen, zoom out.

Do any of the following:

• To zoom in, slide your fingers apart.

• To zoom out, slide your fingers together.

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User Guide Setup and basics

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Advanced interactions

If you’re looking for ways to do things more quickly or efficiently, consider using the following gestures:

• Lift to wake

• Flip to mute

• Flip to save power

• Hold to stay awake

Lift to wake

If this feature is turned on, when you pick up your BlackBerry device from a flat surface, your device wakes up automatically.

You don’t have to press the Power/Lock key or swipe up from the bottom of the screen to start using your device.

User Guide

To turn on or turn off this feature, tap Settings > Advanced Interaction. Tap the Lift to Wake switch.

Setup and basics

Flip to mute

If this feature is turned on, when you receive a call and it isn’t a convenient time to respond, you can turn your device facedown to silence the ring tone or vibration. You still receive a notification of the missed call.

To turn on or turn off this feature, tap Settings > Advanced Interaction. Tap the Flip to Mute switch.

Flip to save power

If this feature is turned on, when you place your device facedown on a flat surface, your device goes into standby mode to extend battery life. You still receive notifications for incoming calls, messages, and alarms.

To turn on or turn off this feature, tap Settings > Advanced Interaction. Tap the Flip to Save Power switch.

Hold to stay awake

If this feature is turned on, the screen stays on longer while you hold your device in your hand. This setting overrides the value set in Settings > Display > Screen Timeout.

To turn on or turn off this feature, tap Settings > Advanced Interaction. Tap the Hold to Stay Awake switch.

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User Guide Setup and basics

Moving the pointer using your trackpad

You can use the trackpad to move the pointer around your screen. The pointer appears at the last place you touched the display. You can use the trackpad to position the pointer in the exact area of text that you want to select. The circle of interest does not appear when you’re using the trackpad to move the pointer. However, the circle of interest appears if you touch the display to edit text after the pointer is positioned.

Selecting text using the trackpad

You can use the trackpad to select text that you want to cut, copy, or delete. You can press select text.

and drag the trackpad to

Alternately, when you press and hold the trackpad on a word, the word is highlighted. The longer you hold the trackpad, the selection extends from the word to a sentence, and from the sentence to a paragraph. When you release the trackpad, the text edit menu appears.

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Open or close the text selection menu

1.

When text is selected, press to open the text selection menu.

2.

To exit text selection mode, do any of the following:

• Press .

• Press the trackpad outside the text options menu.

• Touch the screen.

Personalizing your device

Learn how to personalize your device and make it uniquely yours. For example, you can change settings, download apps, change your ring tone, and set your wallpaper.

Related information

Customize your device settings,

131

Customize your Quick Settings, 131

Download and buy apps and games,

Downloading and installing Android apps from the Amazon Appstore, 230

Move an app icon or open app around the home screen,

200

Change your ringtone,

57

User Guide Setup and basics

Change your font size,

184

Set your wallpaper,

184

Set an alarm, 225

Bookmark a favorite webpage, 243

Add a contact or number to your speed dial list, 50

Add a signature to an email account,

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Device Switch

Switching to your new BlackBerry 10 device has never been easier. Whether you are switching from an iPhone, an Android device, or a BlackBerry device, there are several options that you can use to transfer your data.

There are two ways you can switch to a BlackBerry 10 device:

• The Device Switch app

• BlackBerry Link

If you are switching from a BlackBerry 7 device, you can also use a media card to transfer data.

Preparing to switch devices

Before you begin switching to your new BlackBerry 10 device, take a moment to make sure that you have completed the following list.

• Complete all of the instructions in the Setup app that opens the first time that your BlackBerry 10 device starts after you insert the battery.

• If you have information saved to your SIM card, such as contact information, save the data to the storage space on your previous device or your media card before you begin to switch devices.

• If you have any usernames or passwords saved on your previous device, such as your BlackBerry ID, consider temporarily writing this information down so that you have it when you're ready to add accounts to your new device.

Update BBM

Although it's not required to switch BlackBerry devices, you should update to the latest available version of BBM and associate BBM with your BlackBerry ID before you switch devices.

1.

To see which version of BBM you're running on your old device, look for BlackBerry Messenger in your list of installed applications.

2.

To download BBM 7.0 or later on your old device, visit the BlackBerry World storefront or www.bbm.com

.

If you can't update your version of BBM, in BBM, press the key > Options > Back Up. Select a backup option.

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User Guide Setup and basics

36

Switching from a BlackBerry device

When you switch from a BlackBerry device to a BlackBerry 10 device, several methods are available to transfer data. The transfer method that you use depends on the types of data that you want to transfer and the version of device software that your previous device is running. The following table is designed to help you identify the best transfer method for you.

Transfer method

Device Switch app

Data transferred Requirements

• Contacts

• Calendar entries

• Pictures (not DRM)

• Videos (not DRM)

• Documents

• Notes/Memos

• Tasks

• Music

• SMS messages

• Email account info

• Device Switch app must be installed on both devices

• Both devices must be connected to the same Wi-Fi network

Media card

BlackBerry Link

• Music

• Pictures

• Videos

• Alarm settings

• BBM contacts

• BlackBerry Browser bookmarks and folders

• Text messages (SMS and MMS)

• Phone history

• Wireless connection profiles

Data saved to the storage space on your previous device, including the following:

• Contacts

• Music

• Pictures

• Videos

• Calendar entries

• Settings

• Phone history

• Fonts

• Removable media card

• Previous device must be running a version of BlackBerry 7

• BlackBerry Link installed on a computer

• Computer

• USB cable

• Previous device must be running

BlackBerry Device Software 5.0 or later

User Guide Setup and basics

Transfer method

SIM card

Data transferred

• Tasks and memos

• BBM contacts

• BlackBerry Browser bookmarks and folders

• Alarm and clock settings

• Text messages (SMS and MMS)

• Password Keeper entries

• Contacts

Requirements

• SIM card

• Previous device must be running

BlackBerry 10 or later

Back up your device data

Using a computer and BlackBerry Link, you can back up and restore most of the data on your BlackBerry device. You can back up your settings, phone history, fonts, saved searches, messages, organizer data, browser bookmarks, and media files.

You should regularly create and save a backup file on your computer, especially before you update any software.

Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.

Note: If your device is activated on an Enterprise Mobility Management solution from BlackBerry, contact your administrator to verify if you are able to back up and restore your device data.

See which version of device software is installed on your previous device

If you're switching from a BlackBerry device, to see which version of software is installed on your previous device, on the home screen of your previous device, do one of the following:

• Click Options > About.

• Click Options > Device > About Device Versions.

Switching from a device running BlackBerry Device

Software 5 or BlackBerry 6

If you're transferring data from a device running BlackBerry Device Software 5 or BlackBerry 6, several data transfer methods are available to you.

• Use BlackBerry Link on your computer

• Download and use the Device Switch app

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User Guide Setup and basics

• Add email accounts to your new device

Switching from a device running BlackBerry 7

If you're transferring data from a BlackBerry device running a version of BlackBerry 7, the following data transfer methods are available to you.

• Use BlackBerry Link on your computer

• Download and use the Device Switch app

• Use a media card

• Add email accounts to your new device

Using your BlackBerry ID to switch devices

When you switch to a new BlackBerry device, during setup, you are prompted to enter your BlackBerry ID username and password. It's important to use the same BlackBerry ID that you used on your previous device, since many of your apps and settings are associated with your BlackBerry ID.

For instance, when you use your existing BlackBerry ID on your new device, you can reinstall apps that you downloaded on your previous device from the BlackBerry World storefront, if a version of that app exists for your new device.

Find your BlackBerry ID on your old device

If you previously created a BlackBerry ID and are switching to a new BlackBerry device, it's important to sign in using your existing BlackBerry ID, because many of your apps and settings are associated with it.

1.

On the home screen of your old device, click Options.

2.

Depending on your device, do one of the following:

• Click Third Party Applications > BlackBerry ID.

• Click Device > BlackBerry ID.

• Click BlackBerry ID.

Switching from a BlackBerry 10 device

If you're transferring data from a BlackBerry 10 device to a new BlackBerry 10 device, the following data transfer methods are available to you.

• Download and use the Device Switch app

• Use BlackBerry Link on your computer

• Use a SIM card

• Add email accounts to your new device

User Guide Setup and basics

Switching from an iPhone or Android device

If you switch from an iPhone or Android device to a BlackBerry 10 device, you can use the Device Switch app to transfer your data. You can transfer your contacts, calendar entries, pictures, music, and videos. When you finish setting up your

BlackBerry device, you can add all of your email accounts and sync the contact and calendar info to your new device.

Transfer data using the Device Switch app

You can use the Device Switch app to transfer data from a device running BlackBerry OS version 5.0 to 7.1, a device running the BlackBerry 10 OS, a device running iOS 6 and later, or a device running Android 2.3 and later to your new

BlackBerry 10 device.

In order to use the Device Switch app, both of your devices should be connected to the same Wi-Fi network.

Note: Some corporate Wi-Fi networks block the Device Switch app from working. It's recommended that you use a personal Wi-Fi network when transferring data using the Device Switch app.

1.

On your BlackBerry 10 device, go to BlackBerry App World and download the Device Switch app.

2.

Connect both of your devices to the same Wi-Fi network.

3.

To transfer your data, complete instructions on the screen.

Note: Only data saved locally on your device storage space is transferred. Any data that is wirelessly backed up or synchronized with an online account isn't transferred to your new device. To transfer data synchronized with an online account, add the account to your device. Also, any information saved to your media card isn't transferred when you use the

Device Switch app.

Transfer data to a new device using BlackBerry Link on a computer

You can use BlackBerry Link to transfer data and settings, such as phone history, media files, browser bookmarks, and more to your new BlackBerry 10 device. BlackBerry Link is designed to move the data in your personal space but not the data in your work space.

BlackBerry Link supports all software versions except BlackBerry Device Software 4.x and earlier.

Only the data saved locally in your device storage space is transferred. Any data that is wirelessly backed up or synchronized with an online account isn't transferred to your new device.

1.

On your computer, download and install BlackBerry Link from www.blackberry.com/BlackBerryLink .

2.

Open BlackBerry Link.

3.

Connect your current BlackBerry device to your computer using a USB cable.

4.

Complete the instructions on the screen.

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User Guide Setup and basics

5.

When prompted, connect your new BlackBerry 10 device to your computer using a USB cable.

6.

Complete the instructions on the screen.

Transfer data using a media card

This data transfer option is available if you're switching from a BlackBerry device running a version of BlackBerry 7.

When you switch to a new BlackBerry 10 device using a media card, you can move alarm settings, BBM contacts,

BlackBerry Browser bookmarks, text messages (SMS and MMS), phone history, and wireless connection profiles. This feature is designed to move the data in your personal space but not the data in your work space.

Only the data saved locally in your device storage space is transferred. Any data that is wirelessly backed up or synchronized with an online account isn't transferred to your new device.

1.

On your previous device, click Setup > Device Switch.

2.

Click Using a Media Card > Save Data.

3.

Complete the instructions on the screen.

4.

When the backup is complete, remove the media card from your previous device and insert it into your BlackBerry 10 device.

5.

On your BlackBerry 10 device, on the home screen, tap > .

6.

Complete the instructions on the screen.

Transfer contact info using a SIM card

Your BlackBerry Classic device uses a nano SIM card. As such, this device transfer method is only available if you're switching from a BlackBerry Classic to another BlackBerry Classic.

1.

On your previous device, tap Contacts.

2.

Swipe down from the top of the screen.

3.

Tap .

4.

Under SIM Card, tap Copy Contacts from Device to SIM Card.

5.

When your contacts are copied to your SIM card, remove the SIM card and insert it into your new device.

6.

On your new device, tap Contacts.

7.

Swipe down from the top of the screen.

8.

Tap .

9.

Under SIM Card, tap Import Contacts from SIM Card.

Note: If you have BlackBerry Balance installed on your device, contact information saved in your work space may not be copied to your SIM card.

User Guide Setup and basics

Add an email account to your new device

To transfer calendar and contact information that is associated with an email account, add that email account to your new

BlackBerry 10 device.

1.

On the home screen of your new device, swipe down from the top of the screen.

2.

Tap Settings.

3.

Tap Accounts.

4.

Tap Email, Calendar and Contacts.

5.

Enter the email address for the account that you want to add.

6.

Tap Next.

7.

Enter the email account password.

8.

Tap Next.

After you add the email account, any calendar and contact information associated with that account is accessible on your new BlackBerry 10 device.

After you switch devices

After you finish switching to your new BlackBerry 10 device, if you used a media card in your old device, move it to your new device. Also, consider doing the following:

• Security wipe your previous device to delete all of your data.

• Download apps from the BlackBerry World storefront.

• Explore the Help app on your new device and discover tips and tricks.

For information about returning your previous BlackBerry device for recycling and safe disposal, visit www.blackberry.com/ recycling . The recycling and trade-up program is only available in certain areas.

Add accounts to your new device

After you transfer data from your previous device, you can add your social networking accounts to your new BlackBerry 10 device.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings.

3.

Tap Accounts.

4.

Tap Facebook, Twitter, LinkedIn, or Evernote.

5.

Enter your account information.

6.

If necessary, change any sync settings.

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User Guide Setup and basics

7.

Tap Done. If necessary, tap Authorize.

Deleting the data on your BlackBerry device

After you transfer data to your new BlackBerry 10 device, consider deleting all of the data on your previous BlackBerry device. A security wipe is designed to permanently delete your data so it can't be recovered. This includes email accounts, downloaded apps, media files, documents, browser bookmarks, and settings.

When the security wipe is complete, your device turns off automatically. To turn on your device, press the Power/Lock key.

Wipe the data on devices running BlackBerry 7 or later

1. On the home screen of your previous device, click the Options app.

2. Click Security > Security Wipe.

3. Select all of the items that you want to delete.

4. Type blackberry.

5. Tap Wipe Data.

Wipe the data on devices running BlackBerry 10 OS

1.

On your previous device, swipe down from the top of the screen.

2.

Tap Settings.

3.

Tap Security and Privacy > Security Wipe.

4.

Type blackberry.

5.

Tap Delete Data.

If you're planning to give away or recycle your device, remember to also remove your SIM card and media card.

Download your apps from BlackBerry World

You can reinstall apps and games that you buy as many times as you need to on the same BlackBerry device, and on up to four additional devices, without having to pay for the items again.

1.

On your new BlackBerry 10 device, tap the BlackBerry World icon.

2.

Enter your BlackBerry ID username and password.

3.

Tap .

4.

Tap My World > My Apps & Games.

5.

Tap Available.

• To reinstall one app or game, tap next to the app or game that you want to install.

42

User Guide Setup and basics

• To reinstall multiple apps and games, at the bottom of the screen, tap you want to reinstall. Tap .

> . Tap the apps and games that

Troubleshooting: Device Switch

I can't switch my SIM card to my new BlackBerry 10 device

Some of the data from my previous device isn't on my new device

The type of device you transferred data from and the version of device software on your previous device determines what data can be transferred to your new device. For a list of the type of data that is transferred, visit www.blackberry.com/ deviceswitch .

Try any of the following:

• Check that your personal email accounts have been set up. Email accounts aren't transferred and need to be set up in the BlackBerry Hub on the device.

• Check that your work email accounts have been set up. For a Microsoft Exchange ActiveSync email account on a

BlackBerry Enterprise Server, contact your administrator for the information required to activate the account.

• Look for memos and tasks in the BlackBerry Remember app.

• Transfer apps by downloading them from the BlackBerry World storefront.

I can't transfer items using my media card

Try any of the following:

• Back up items from your media card to another source, such as your BlackBerry device built-in media storage or your desktop computer. Format your media card or purchase a new media card. Save the items that you backed up to the media card and then try transferring the items again.

• Use BlackBerry Link to transfer your info from one device to another. To download BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink and select the Windows or Mac option.

BlackBerry ID

A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry

ID, you can use your email address and password to log in to any BlackBerry product that supports BlackBerry ID. With

BlackBerry ID, you can manage apps that you downloaded from the BlackBerry World storefront and download the apps when you switch devices. You should sign in with the same BlackBerry ID on all of your BlackBerry devices.

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User Guide Setup and basics

44

If you previously created a BlackBerry ID, you must use it when you set up your new device instead of creating a new

BlackBerry ID. You can log in to both a tablet and smartphone using the same BlackBerry ID.

Set up a new BlackBerry ID

Tip: It's important to choose a password that you can remember. For your BlackBerry ID username, be sure to use an email address that you use frequently. Recovery details can be sent to the email address that you use as your BlackBerry ID username if you forget your BlackBerry ID password. The email address that you use as a BlackBerry ID username doesn't have to be associated with your BlackBerry device.

1.

To create a new BlackBerry ID when you set up your BlackBerry device, on the BlackBerry ID screen, tap Create

New.

2.

Complete the instructions on the screen.

Confirm your BlackBerry ID username

When you create a BlackBerry ID, you receive an email message that allows you to confirm the email address that you use as your BlackBerry ID. If you forget your BlackBerry ID password, you can reset it easily if you confirmed the email address that you use as your BlackBerry ID username.

If you didn't confirm the email address that you use as your BlackBerry ID username when you created your BlackBerry ID, you can receive a new confirmation email message.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > BlackBerry ID.

3.

Tap Confirm. An email message is sent to the email address that you use as your BlackBerry ID.

4.

Open the email message and follow the instructions on the screen.

Change your BlackBerry ID password

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > BlackBerry ID.

3.

Tap Change Password.

Change your BlackBerry ID information

You can change your username, screen name, first name, or last name.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > BlackBerry ID.

User Guide Setup and basics

3.

Tap .

Using your BlackBerry ID to switch devices

Using your BlackBerry ID on a new device

When you switch to a new BlackBerry device, during setup, you will be prompted to enter your BlackBerry ID username and password. It's important to use the same BlackBerry ID that you used on your previous device, since many of your apps and settings are associated with your BlackBerry ID.

For instance, when you use your existing BlackBerry ID on your new device, you can reinstall apps that you downloaded on your previous device from the BlackBerry World storefront, if a version of that app exists for your new device.

Find your BlackBerry ID on your old device

If you have previously created a BlackBerry ID and are switching to a new BlackBerry device, it's important to sign in using your existing BlackBerry ID, as many of your apps and settings are associated with it.

1.

On the home screen of your old device, click Options.

2.

Depending on your device, do one of the following:

• Click Third Party Applications > BlackBerry ID.

• Click Device > BlackBerry ID.

• Click BlackBerry ID.

How do I reset my lost or forgotten BlackBerry ID password?

You can have the instructions about resetting your BlackBerry ID password sent to the email address that you use as your

BlackBerry ID username. For security reasons, your BlackBerry ID password can't be reset for you.

Do one of the following:

• To reset your password on a computer, visit www.blackberry.com/blackberryid . Click Reset your password. Complete the instructions on the screen.

• To reset your password on your BlackBerry device, when you are prompted to sign in with your BlackBerry ID, click

Forgot Password. Answer your security question and complete the instructions on the screen.

Once you have completed the steps above, you will receive a password reset email. If you complete the steps to reset your password on a computer, the password reset email can only be viewed on a computer and isn't delivered to your device. If you follow the steps to reset your password on your device, the password reset email will be delivered to your device.

Complete the instructions in the email to reset your BlackBerry ID password.

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