Phone and voice. Blackberry Classic, Classic Smartphone, Q10

Phone and voice. Blackberry Classic, Classic Smartphone, Q10

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Phone and voice User Guide

Phone and voice

Phone

While on a call, you can switch between the speakerphone, headset, and handset; mute a call; or start a conference call by making another call. You can also open the dial pad, make notes while on a call, and move a call to BBM Video.

Phone icons

Incoming calls

Icon Description

Send a message with the Reply Now feature.

Silence the ring tone.

During a call

Icon Description

Turn on the speakerphone

Mute a call

Take notes during a call

Start a conference call

Show the dial pad

Merge calls to start a conference call

Split a conference call into multiple calls

Move a call to BBM Video

User Guide Phone and voice

Making and receiving calls

Make a call

1.

In the Phone app, tap .

2.

Dial a number.

3.

Tap Call.

Tip: To make a call on the home screen, type a contact name or phone number. Tap Call <name> or Call <number>.

Call a recent number or speed dial contact

1.

In the Phone app, tap .

2.

Tap a name, number, or speed dial contact.

Tip: To send a text message to a recent number, beside the number, tap > .

To call a contact from your keyboard speed dial list, on the home screen, press and hold the key that you associated with the contact.

Call someone from your contact list

1.

In the Phone app, tap .

2.

Tap a contact.

3.

If you have multiple phone numbers for a contact, tap the number that you want to call. For example, tap Home or

Mobile.

Answer or decline a call

Do one of the following:

• To answer a call, press

• To decline a call, press .

.

Use Reply Now to send a message to a caller

You never have to excuse yourself from a meeting or conversation to answer the phone again. With the Reply Now feature, you can send a caller a brief message instead of answering an incoming call. By default, if the caller is a BBM contact, the

Reply Now message is sent as a BBM message. If the caller isn't a BBM contact, the Reply Now message is sent as a text message. Depending on the recipient of the Reply Now message, additional text messaging charges might apply.

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User Guide Phone and voice

1.

When you receive an incoming call, tap or

2.

Do any of the following:

.

• To send one of the default Reply Now messages, tap a message.

• To compose a new message, tap Custom Message. Type a message and tap .

Silence the ring tone when you receive a call

If you receive a call while your sound or vibration notifications are turned on, you can quickly silence your ring tone and stop your device from vibrating. When you silence the ring tone, you can still answer or decline the call.

When you receive an incoming call, tap .

Put a call on hold

While on a call, press and hold until Call Held appears on the screen.

Take notes during a call

While on a call, you can take notes that are saved as entries in BlackBerry Remember.

Tip: You can turn on the speakerphone before taking notes, so that your hands are free to use the keyboard.

1.

While on a call, tap .

2.

Type your notes and include information such as a title, due date, and tags.

3.

Tap Save.

Answering calls automatically

You can set up your BlackBerry device to automatically answer calls when you have a Bluetooth headset connected, or when you remove your device from a case or holster.

Automatically answer or end a call using a case or holster

1.

In the Phone app, swipe down from the top of the screen.

2.

Tap > Holster.

3.

Do any of the following:

• Turn on the Answer a Call by Removing Device From Holster switch.

• Turn on the End Call by Putting Device Back in Holster switch.

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User Guide Phone and voice

Automatically answer a call when a Bluetooth headset is connected

1.

In the Phone app, swipe down from the top of the screen.

2.

Tap > Bluetooth.

3.

Turn on the Automatically Answer a Call When Connected to a Headset switch.

When you turn on this feature and you have a Bluetooth headset connected to your BlackBerry device, your calls are automatically answered after 5 seconds.

Move a call from your headset to your device

When you have a headset connected to your BlackBerry device, incoming calls are automatically received on your headset.

You can manually move the call back to the device.

While on a call, tap Audio > Handset.

To move a call back to the headset, tap Audio > Headset.

Move a call to BBM Video

See who you're talking to by moving a call to BBM Video. To move a phone call to BBM Video, the person you're talking to must have access to BBM Video as well. If you try to start a BBM Video chat with someone who isn't a BBM contact, you are asked to add the person to BBM before you start your BBM Video chat.

While on a call, tap .

Start a conference call

1.

While on a call, make or answer another call.

2.

To merge the calls, tap .

Answer a second call while already on a call

1.

If you're using the call waiting feature, when you receive a call while already on a call, you can do one of the following:

• To put the first call on hold and answer the second call, press .

• To end the first call and answer the second call, tap . Tap End Current Call. Press

2.

If you put the first call on hold, to merge both calls and start a conference call, tap .

.

To add more people to the conference call, repeat steps 1 and 2.

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User Guide Phone and voice

Make another call while already on a call

When you make another call while you're already on a call, your first call is automatically put on hold.

1.

While on a call, tap .

2.

Do any of the following:

• Tap a phone number, name, or speed dial contact.

• Tap . Tap a contact.

• Tap . Dial a number.

3.

To merge both calls and start a conference call, tap .

To add more people to the conference call, repeat steps 1 to 3.

Remove people from a conference call

1.

While in a conference call, to view the conference call participants, tap

2.

Do one of the following:

> .

• To remove a person from the conference call and hang up, tap .

• To remove a person from the conference call and keep them in a separate call, tap .

Add a contact or number to your speed dial list

There are two different speed dial lists that you can add contacts or numbers to. You can add a total of 12 contacts or numbers to the speed dial list at the top of the Calls screen. You can also add contacts or numbers to the keyboard speed dial list, so that you can dial a number by pressing and holding a single key on your keyboard. By default, your voicemail access number is included in your speed dial list.

1.

In the Phone app, tap or .

2.

Touch and hold a contact or phone number.

3.

Tap .

Add a contact to your keyboard speed dial list

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Shortcuts and Speed Dial.

3.

On the screen, tap the key that you want to associate with the contact.

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User Guide Phone and voice

4.

Tap Speed Dial.

5.

Tap the contact that you want to associate with the key on your keyboard.

To call a contact from your keyboard speed dial list, on the home screen, press and hold the key that you associated with the contact.

Delete a contact or number from your speed dial list on the Calls screen

1.

In the Phone app, tap .

2.

In your speed dial list, touch and hold a contact or number.

3.

Tap .

Delete a contact from your keyboard speed dial list

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Shortcuts and Speed Dial.

3.

Touch and hold a speed dial contact.

4.

Tap .

Hide your speed dial list on the Calls screen

1.

In the Phone app, tap .

2.

Swipe down from the top of the screen.

3.

Tap .

Call waiting, call forwarding, and call blocking

How do I block calls?

When you block calls, you can stop all incoming or outgoing calls, and prevent all incoming or all outgoing calls when roaming. Contact your service provider for more info on blocking specific phone numbers. Depending on your wireless service provider, this feature might not be supported.

1.

In the Phone app, swipe down from the top of the screen.

2.

Tap > Call Blocking.

3.

Turn on any of the switches.

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The first time that you turn on call blocking, you are prompted to create a password to lock your call blocking settings. To change your call blocking password, complete steps 1 and 2, and tap .

Turn on or turn off call waiting

Depending on your wireless service provider, this feature might not be supported.

1.

In the Phone app, swipe down from the top of the screen.

2.

Tap > Call Waiting.

3.

Turn on or turn off Call Waiting.

Set up call forwarding

Depending on your wireless service provider, this feature might not be available.

1.

In the Phone app, swipe down from the top of the screen.

2.

Tap > Call Forwarding.

3.

Turn on any of the switches.

4.

To change the number that your calls are forwarded to, tap the drop-down list under a switch and type a number.

Phone options

Turn on Priority Calling

If you have multiple phone lines, you can make calls with the phone line you want using the Priority Calling feature. With

Priority Calling, you can assign a phone line or app to use when you make calls.

1.

In the Phone app, swipe down from the top of the screen.

2.

Tap > Priority Calling.

3.

Turn on the Use Priority Calling switch.

To choose your phone line when you make a call, on the Calls screen, tap the Select Line drop-down list. To use a specific phone line, tap a phone line. To automatically use your mobile line when you're connected to a mobile network, tap Use the Priority Line.

Change your default Reply Now messages

You can select one of the three default Reply Now messages to send to a caller instead of answering an incoming call. You can change the default messages or compose a new Reply Now message.

User Guide Phone and voice

1.

In the Phone app, swipe down from the top of the screen.

2.

Tap > Reply Now.

3.

Tap the message you want to change.

4.

Type a new Reply Now message.

To prevent the Reply Now icon from appearing when you receive an incoming call, turn off the Reply Now switch.

Show or hide your number on outgoing calls

Depending on your wireless service provider, this feature might not be supported.

1.

In the Phone app, swipe down from the top of the screen.

2.

Tap > Show my Number.

3.

Turn on the Allow My Number to Appear When Calling switch.

Adjust the bass and treble of your calls

1.

In the Phone app, swipe down from the top of the screen.

2.

Tap > Call Audio.

Set a default area code or country code

You can use smart dialing to set a default area code and country code that is applied automatically to the phone numbers that you call, so that you don't have to dial the country code or area code when you make a call within your own country or area code.

1.

In the Phone app, swipe down from the top of the screen.

2.

Tap > Smart Dialing.

• To change the default country code, tap Country Code. Tap a country.

• To change the default area code, in the Area Code field, type an area code.

Tap any of the drop-down lists to change other smart dialing options.

Limit the phone numbers that you can call

When you set up and use fixed dialing numbers, you can only make calls and send text messages to the phone numbers that you added to the fixed dialing numbers list. For example, if you give your BlackBerry device to your child to use, you can limit the phone numbers that your child can call. To use fixed dialing numbers, your service provider must set up your

SIM card for this feature. Depending on your wireless service provider, this feature might not be supported.

1.

In the Phone app, swipe down from the top of the screen.

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User Guide Phone and voice

2.

Tap > Fixed Dialing Numbers.

3.

Turn on the Fixed Dialing Numbers switch.

4.

Enter the SIM security code provided to you by your service provider.

5.

Tap OK.

6.

Tap Edit List.

7.

Type a name and phone number.

View your call summary

If you're concerned about your wireless voice usage, you can monitor the time you have spent on the phone on the Call

Summary screen.

1.

In the Phone app, swipe down from the top of the screen.

2.

Tap > Call Summary.

To reset the call times on your Call Summary screen, tap .

Tip: To see the details of a specific call, in the Phone app, tap

.

. Next to a contact name or phone number, tap >

Find your own phone number

1.

In the Phone app, tap .

2.

Anywhere on the screen, touch and slide your finger down. Your phone number appears at the top of the screen.

Tip: To include your own phone number in a message to someone, in an email, a BBM message, or a text message, type mynumber followed by the space bar.

Troubleshooting: Phone

I can’t put a call on hold to answer an incoming call

While on a call, if you answer an incoming call from a different app, your first call might be disconnected instead of being put on hold. For example, while on a phone call, if you answer an incoming BBM Voice call, your current phone call ends.

A message appears on your device to notify you that answering another call will end your current call.

User Guide Phone and voice

Notifications and ringtones

You can personalize your BlackBerry device by customizing your notification profiles and changing your ringtones. You can turn off all of your alerts, set your device to vibrate, choose a ringtone, and more. The Instant Previews and Lock Screen

Notifications features allow you to manage the BlackBerry Hub without having to leave the app that you're in when you receive your messages.

About notifications

Notification profiles

You can use the notification profiles on your BlackBerry device to control how you're alerted to new messages and phone calls. By default, your device includes seven notification profiles, including Normal, Phone Calls Only, Vibrate Only, Silent,

All Alerts Off, Meeting, and Bedside. Each profile has a default setting, but you can customize the settings and change things like the volume level and ringtone. You can also add your own notification profiles and customize the settings.

Customized app notifications

You can set customized notification settings for apps within a specific profile. App-level customizations are set on a perprofile basis, meaning you can set different notification settings for the same app. App customizations override the settings for notification profiles.

Contact-specific notifications

You can set contact-specific notifications that can override the notification settings for profiles and apps, depending on how the notification settings are set up. The contact customizations can be set to override the settings for the notification profiles and any customized app notification settings that you set, or the contact-specific notifications can follow the settings.

Level 1 alerts

You can also set Level 1 alerts for specific messages and receive custom notifications for these messages that override all existing notification settings.

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Edit your notification profiles

Tip: You can view descriptions of the default settings for each notification profile on the Notifications screen, under Edit

Profiles.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Notifications.

3.

Under Edit Profiles, tap the profile that you want to change.

4.

If necessary, to change the description of the profile, tap . Enter a short description of the profile.

5.

Change the Volume, Sound, Vibrate, Notify During Calls, Instant Previews, or LED settings.

6.

If necessary, to set customized app notifications that override the settings for the notification profile, tap Customize

App Notifications.

Add notification profiles to your device

In addition to customizing the default notification profiles on your BlackBerry device, you can also add your own profiles to your device.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Notifications.

3.

Tap .

4.

In the Enter profile name field, enter a name for the profile.

5.

Tap OK.

6.

Change the Volume, Sound, Vibrate, Notify During Calls, Instant Previews, or LED settings.

7.

If necessary, to set customized app notifications that override the settings for the notification profile, tap Customize

App Notifications.

Add a notification profile to your quick settings

You can add notification profiles to the quick settings on your BlackBerry device so that you can quickly change your profiles from your device home screen.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Notifications.

3.

Tap .

4.

Tap to select the notification profiles that you want to add to your quick settings.

User Guide Phone and voice

5.

To rearrange the order that the profiles are listed in, tap . Touch and hold a notification profile and drag it to where you want it to appear in the list. Tap .

To select a notification profile, in your quick settings, tap one that you would like to set.

. Scroll through your list of notification profiles and tap the

Change your ringtone

Regardless of which notification profile is set on your BlackBerry device, you can change the ringtone to one of the default ringtones included on your device or use a ringtone that you download.

Tip: Ringtones that were available only on devices running BlackBerry 7.1 or earlier are now available on your BlackBerry

10 device.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Notifications.

3.

In the Ringtone drop-down list, tap a ringtone.

Change the volume of your notifications

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Notifications.

3.

To adjust the volume of your notifications, move the slider back and forth.

How do I turn off all sounds and ringtones except for calls?

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Notifications.

3.

In the Active Profile drop-down list, tap Phone Calls Only.

Tip: You can customize the notification settings for the Bedside profile. On the home screen, swipe down from the top of the screen. Tap Settings > Notifications. Tap Bedside.

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Customize notifications for a contact

Notifications that you customize for contacts override the notification settings for profiles and apps. For example, if sound is turned on for phone notifications for a contact but the sound is turned off for the phone, the phone still rings when the contact calls you.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Notifications.

3.

At the bottom of the Notifications screen, tap Contact Notifications.

4.

Tap .

5.

Tap a contact.

6.

Do any of the following:

• Tap Phone Calls.

• Tap Email Messages.

• Tap BBM.

• Tap Text Messages.

• Tap Other Messaging, which includes apps such as Facebook, Twitter, LinkedIn, and more.

7.

Do one of the following:

• Turn off the All Notifications switch.

• Change the Sound, Ringtone, Vibrate, LED, or Instant Previews settings.

Note: If you set any of the drop-down lists to Profile Setting, the sound, tone, vibrate, or LED settings reflect what is set in the active profile. If you make any changes to the drop-down lists, these changes override the settings in the active profile.

Contacts that you set customized notifications for are listed on the Contact Notifications screen.

Customize notifications for an app

You can set a customized notification for an app and set that customized notification as the default setting for that app in all of the notification profiles. Customized notifications for apps override the notification settings for profiles, but don't override the customized notification settings for contacts.

Note: The Silent profile overrides all other settings and the BlackBerry device remains quiet, even if you set customized notifications for an app.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Notifications.

3.

Tap a profile.

User Guide Phone and voice

4.

Tap Customize App Notifications.

5.

Tap an app.

6.

Change the Sound, Ringtone, Override Profile Volume, Vibrate, LED, LED Color, or Hub Notification settings.

7.

To make the updated settings the default notification settings for the app in all of the notification profiles, tap .

Note: If Sound, Vibrate, or LED are turned off in a profile, these settings aren't affected by the default notification settings that you set.

To reset the notification settings for the app to the current profile settings, tap .

Turn off all alerts

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Notifications.

3.

In the Active Profile drop-down list, tap All Alerts Off.

Change the notification settings for Level 1 alerts

You can create custom notifications for important messages. Level 1 notifications override the notification settings set for all profiles.

Note: To change the notification settings for Level 1 alerts, in the BlackBerry Priority Hub settings, you need to first add a rule. In the BlackBerry Hub, tap

Alert check box.

> . Tap Priority Hub > . Enter the rule details and select the Enable Level 1

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Notifications.

3.

At the bottom of the screen, tap Level 1 Settings.

4.

Do any of the following:

• Turn on the Sound, LED, or Instant Previews switch.

• Change the Ringtone or Vibrate settings.

View and respond to Instant Previews

You can use the Instant Previews feature to view previews of incoming email messages, BBM messages, text messages

(SMS and MMS), and more from any application on your BlackBerry device.

When a preview appears at the top of the screen, do one of the following:

• To view the message in the BlackBerry Hub, tap the preview.

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• To dismiss the preview, tap .

• To ignore the preview, wait a few seconds until it disappears.

• To reply to a BBM message or text message without leaving the app that you're currently in, tap .

Turn off Instant Previews

For some notification profiles, by default, the Instant Previews feature is turned on.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Notifications.

3.

Tap a notification profile.

4.

Turn off the Instant Previews switch.

Respond directly to Instant Previews

You can use the Instant Previews feature to reply to your BBM messages and text messages (SMS and MMS) without leaving the app that you're currently in.

While you're responding to a preview, incoming messages outside of the current conversation aren't displayed as Instant

Previews notifications.

1.

To respond to Instant Previews, tap .

2.

Press any key on the keyboard.

3.

Type your message.

4.

Press .

About Lock Screen Notifications

You can use the Lock Screen Notifications feature to view the first few lines of your most recent email messages, BBM messages, text messages, and more on your BlackBerry device without having to unlock it.

Turn off Lock Screen Notifications

By default, Lock Screen notifications are turned on.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Security and Privacy > Lock Screen.

3.

Turn off the Lock Screen Notifications switch.

User Guide Phone and voice

View Lock Screen Notifications

1.

To unlock your BlackBerry device, swipe up from the bottom of the screen to the middle of the screen.

2.

To view the Lock Screen Notifications, tap the notification icon.

Tip: To collapse the Lock Screen Notifications view so that only the notification icons are visible, swipe left or tap an icon.

Set your screen to turn on for new notifications

You can set your BlackBerry device to turn on when you receive notifications.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Security and Privacy > Lock Screen.

3.

Turn on the Turn on Screen for New Notifications switch.

Set Lock Screen Notifications to only display the sender info

You can set your BlackBerry device to only display the sender information in Lock Screen Notifications and to hide the subject and message content.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Security and Privacy > Lock Screen.

3.

Turn on the Show Sender Only switch.

Troubleshooting: Notifications and ringtones

If the notifications and ringtones on your BlackBerry device aren't functioning in the way that you expect them to, consult the following troubleshooting topics.

My device doesn't ring or vibrate when I receive a call or message

Try the following actions:

• On the home screen, swipe down from the top of the screen. Verify that the All Alerts Off profile isn't the active profile.

• If you created a custom notification for a contact, verify that the Sound and the Vibration settings are turned on for the contact.

• If you created app-specific notifications, in the app settings in the active profile, verify that the Sound and the Vibrate settings are turned on.

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My device doesn't display Instant Previews

If BlackBerry Balance is set up on your BlackBerry device, messages sent to accounts that are associated with your work space aren't displayed as Instant Previews.

My device doesn't display Lock Screen Notifications

If BlackBerry Balance is set up on your BlackBerry device, messages sent to accounts that are associated with your work space aren't displayed as Lock Screen Notifications when your work space is locked.

Voicemail

Depending on your service provider, there are two different types of voicemail available on your BlackBerry device: standard voicemail and a visual voicemail service.

With standard voicemail, you can set up your voicemail access number and password, so you can quickly call in to your voicemail service from the Calls screen in the Phone app.

If you subscribe to a visual voicemail service, you can view a list of your voicemail messages, play your voicemail messages, and change various voicemail settings from your BlackBerry device, without having to call in to your voicemail service.

Depending on the features your service provider supports, your voicemail messages can be automatically downloaded to your device and you can pause, fast-forward, or rewind the voicemail message as you listen to it. You can also forward a voicemail message, send a reply to the person who left you a voicemail message, or delete a voicemail message from within the Phone app or the BlackBerry Hub.

Your service provider might automatically delete messages after a certain period of time. If you don't want a message to get automatically deleted, you can save it to your device.

Depending on your country or region, a visual voicemail service might not be available. You need to subscribe to a visual voicemail service to access the features. Contact your service provider to subscribe.

Set up your voicemail

Depending on your wireless service provider, this feature might not be supported.

1.

In the Phone app, swipe down from the top of the screen.

2.

Tap > Voicemail.

3.

Type your voicemail access number and password.

After you have set up your voicemail, you can call your voicemail service from the Calls screen in the Phone app.

Tip: If you don't know your voicemail access number or password, contact your wireless service provider.

User Guide Phone and voice

Using a visual voicemail service

Listen to a visual voicemail message

1.

In the BlackBerry Hub or Phone app, tap a voicemail message.

2.

Tap .

Forward a visual voicemail message

1.

In the BlackBerry Hub or Phone app, touch and hold a voicemail message.

2.

Tap .

Save a visual voicemail message

Your service provider's voicemail system might automatically delete messages after a certain period of time. If you don't want a message to get automatically deleted, you can save it to your device.

1.

In the BlackBerry Hub, or the Phone app, touch and hold a voicemail message.

2.

Tap Save.

Change your visual voicemail greeting

Your voicemail greeting is the outgoing message that a caller hears before leaving a voicemail message. Depending on your wireless service provider, this feature might not be supported.

1.

In the Phone app, swipe down from the top of the screen.

2.

Tap .

3.

Tap > Change Voicemail Greeting.

4.

In the Greeting drop-down list, do one of the following:

• To play your phone number as your voicemail greeting, tap Phone Number.

• To play your name as your voicemail greeting, tap Name.

• To record a custom voicemail greeting, tap Personal Message.

Change your visual voicemail password

Depending on your wireless service provider, this feature might not be supported.

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User Guide Phone and voice

1.

In the Phone app, swipe down from the top of the screen.

2.

Tap > .

3.

Tap Change Password.

Prevent visual voicemail messages from downloading while you are roaming

Depending on your wireless service provider, this feature might not be supported.

1.

In the Phone app, swipe down from the top of the screen.

2.

Tap > .

3.

Clear the International Roaming check box.

Deactivate visual voicemail on your device

If you deactivate your visual voicemail service on your BlackBerry device, you must contact your wireless service provider to reactivate it. Depending on your wireless service provider, this feature might not be supported.

1.

In the Phone app, swipe down from the top of the screen.

2.

Tap .

3.

Tap > Deactivate.

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