Settings. Blackberry Classic, Classic Smartphone, Q10

Settings. Blackberry Classic, Classic Smartphone, Q10

Settings User Guide

Settings

Customize your device settings

Your BlackBerry device is designed to provide you with extensive customization and control. You can take it out of the box and get started, but you can also tailor and optimize your device for your needs. Get acquainted with the options and discover more about what your device can do.

1. On the home screen, swipe down from the top of the screen.

2. Tap

Settings.

3. Tap the item that you want to customize.

You can also access your settings when you press .

Tip: To customize the order of items in the Settings list, swipe down from the top of the screen. Tap Settings. In the

Settings list, swipe down from the top of the screen. Tap . Touch and hold beside the item you want to move. Drag the item to a different location and release your finger. When you are finished, swipe down from the top of the screen and tap Done.

Customize your Quick Settings

The settings menu that you access by swiping down from the top of the screen is designed to show the settings you use most often. You can choose which settings appear, as well as their positions, so that you can quickly get to the settings that are most important to you. Quickly put your BlackBerry device into airplane mode or bedside mode, turn off your alarm, or turn on the flashlight!

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Quick Settings.

• To add or remove items from your quick settings, select or clear the checkboxes.

• To change the positions of items in your quick settings, tap . Touch and hold the item you want to move. Drag the item to a different location and release your finger. Tap Save.

If you have many quick settings items, you can swipe right or left to see them all.

Tip: You can access your Quick Settings within any app when you swipe down from the top of the screen with two fingers.

Related information

Show the menus, 27

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User Guide Settings

Overview of device settings

Item Description

• Turn off all wireless connections.

Airplane Mode

Networks and Connections

Notifications

Main Volume

Accounts

BlackBerry Hub

Quick Settings

• Set your USB connections, including USB Mass

Storage Mode, Charge Only Mode, and a manual IP address.

• Access airplane mode to turn off all your connections.

• Set up connections to the mobile network, Wi-Fi network, Bluetooth enabled devices, NFC, mobile hotspot, and Internet tethering.

• Turn on vibrate mode.

• Turn off Instant Previews and LED notifications.

• Customize audio and visual notifications for specific apps.

• Adjust the overall volume on your device.

• Assign shortcuts for the volume keys.

• Turn on audio boost for use with your headphones.

• Add or change social networking and email accounts.

• Access advanced setup options such as IMAP and

POP.

• Manage email settings and messages.

• Manage text messaging settings.

• View recent or blocked contacts.

• Access settings you use frequently.

• Access these settings at any time when you swipe down from the top of the screen with two fingers.

• Assign an action or a speed dial number to a specific key.

Shortcuts and Speed Dial

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User Guide

Item

Data Management

Display

Battery Saving Mode

Language and Input

BlackBerry Assistant

BlackBerry Balance (if available)

Device Connections

BlackBerry ID

BlackBerry Protect (if available)

Settings

Description

• Receive a notification when you approach your monthly data limit.

• See your data usage stats.

• Adjust or access mobile data settings.

• Select a wallpaper.

• Change your font.

• Adjust the screen brightness.

• Customize screen locking.

• Turn on or turn off the option to enter Battery Saving

Mode automatically.

• Customize settings for extending battery life when

Battery Saving Mode is turned on.

• Turn on or turn off text prediction, word substitution, and spell check.

• Change the language, region, and measurement system.

• Mute BlackBerry Keyboard sounds.

• Set options for device search, voice feedback, and voice interactions.

• Create or change a work space password.

• Delete only your work space and data from your device and leave your personal data intact.

• Turn on connections to BlackBerry Blend and

BlackBerry Link.

• Set up remote access to a computer for sharing documents and synchronizing media.

• View your current BlackBerry ID information.

• Sign in to your BlackBerry ID.

• Change your BlackBerry ID password.

• Turn on BlackBerry Protect to help secure and locate your device if it's lost or stolen.

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Item

Security and Privacy

App Manager

Media Sharing (if available)

Date and Time

Software Updates

Storage and Access

Location Services

Advanced Interaction

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Settings

Description

• Set up your device to use a smart card.

• Create a device password.

• Encrypt your device data.

• Delete your device data.

• Change permissions for downloaded apps.

• Create a SIM card PIN.

• Change the default app used to open a specific file type.

• Monitor apps that are using your device's memory.

• Connect to a device to wirelessly share media content.

• Change the time zone, time, and date.

• View the current software version running on your device.

• Check for software updates.

• View available storage space on your device and media card.

• Set up access to the files stored on your device, including USB connections, Wi-Fi file sharing, and password protection for sharing files.

• Format your media card and delete data from your media card.

• Choose whether apps can use your location information.

• Clear recent searches that you entered in the Maps application.

• Turn on or turn off specific gestures that allow you to perform simple tasks more quickly.

• Add payment accounts.

• Set preferred payment methods.

User Guide Settings

Item

Payment Options

Description

Accessibility

About

• Use BlackBerry Screen Reader.

• Turn on Magnify Mode and Reverse Contrast.

• Change settings for closed captioning, screen brightness, font size, hearing aid compatibility, and

TTY.

• Find general information about your device, such as hardware information, network details, and storage space capacity.

• Identify your device PIN, software version, and model.

• View your phone number and the name of your service provider.

• View or change the name for your device that appears if another device detects it over a Bluetooth connection or wireless connection.

Update your device software

Software updates might not be available to you depending on your region and service provider.

You should regularly create and save a device backup file on your computer, especially before you update any device software. Maintaining a current backup file on your computer might allow you to recover device data if your BlackBerry device is lost, stolen, or corrupted.

Note: If you have pictures, videos, and other data saved to your device storage space, save it to your media card or create a device backup file on your computer to make sure that you don't lose the data.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Software Updates.

3.

Tap Check for Updates.

You can also update your device software using BlackBerry Link. For more information, see the Help documentation for

BlackBerry Link.

Turn on automatic updates for your device software

When a software update for your BlackBerry device is available and your device is connected to a Wi-Fi network, software updates are automatically downloaded and installed on your device. When this feature is turned on, you aren't notified when an update starts installing, but you may be asked to restart your device to complete the installation.

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1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Software Updates.

3.

Tap .

4.

Turn on the Automatically download and install Software Updates switch.

Restore your device to its factory default settings using

BlackBerry Link

If you restore your BlackBerry 10 device to its default settings, BlackBerry Link deletes all of the data and third-party applications from your device. Any IT policies that are applied to your device are also deleted. After you restore your device to its default settings, you can run the setup application on your device to set up the device again.

Before you begin, you should back up your data so that you have a copy of the data on your computer.

CAUTION: You can't stop the process of restoring your device to its default settings after it starts. If you reset your device, the process continues after the device restarts.

1.

On your computer, open BlackBerry Link.

2.

Connect your device to your computer using a USB cable.

3.

At the side of the BlackBerry Link window, click your device.

4.

Do one of the following:

• On a Windows computer, click Back Up & Restore. Click Factory Reset.

• On a Mac computer, click BlackBerry Link > Preferences. Click Reload > Reload.

Battery and power

Your BlackBerry device includes a number of features designed to help monitor your battery life and get the most out of your device. You can learn how to extend battery life, monitor which apps are using the most battery power, and charge your device in the most efficient way.

Turn off your device

Press and hold the Power/Lock key on the top of your BlackBerry device.

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User Guide Settings

Put your device in standby mode

When you put your BlackBerry device in standby mode, the device screen backlight turns off and the screen locks.

Wireless connections and clock alarms aren't affected.

Press the Power/Lock key on the top of your device.

To wake up your device, swipe up from the bottom of the device screen.

Restart or reset your device

If your BlackBerry device is running slower than usual or not responding, turning off and turning back on your device might help to solve the problem.

Do one of the following:

• To restart your device, press and hold the Power/Lock key on the top of your device. Tap

• To reset your device, press and hold the Power/Lock key for ten seconds.

.

Charge your device

Before you start using your BlackBerry device, you should charge it because the battery that came with your device isn't fully charged.

Charge your device using the charger provided by BlackBerry in the box that your device came in. You can also charge your device using a USB cable connected to a computer, but charging might take longer.

CAUTION: Other chargers might not provide adequate power and might damage your device.

) facing up, and connect the cable into the USB port on your device. Plug Hold the cable with the BlackBerry logo ( the charger into a power outlet.

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Keeping your battery charged

Your BlackBerry device uses a lithium-ion battery. To maximize your use of this type of battery, when possible, do the following:

• Avoid using your device while it's charging to help it charge faster.

• Charge your device often, even when the battery charge isn't low.

• Avoid charging, using, or storing your device in extremely hot or cold places, such as on a vehicle dashboard.

• Avoid leaving your device turned off with a low battery power level for an extended period of time.

• If your device has a removable battery and you aren't using your device for more than a few days, partially charge the battery. You can then remove the battery and store it in a dry place at room temperature to conserve battery power.

Battery and charging icons

The battery power level icons appear at the top of the home screen on your BlackBerry device.

Icon Description

The battery is charging.

The battery is fully charged.

The battery isn't charging because the power source isn't providing enough power. Use the charger that came with your BlackBerry device to charge the battery.

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User Guide Settings

Icon Description

The battery charge is low, and your wireless connections might turn off to conserve power. If the battery charge gets too low, your device might turn off. Save any work in progress and charge your device.

There is a problem with the battery, and the battery might need to be replaced. Only use a battery that is approved by

BlackBerry for your device model.

To replace the battery, contact your service provider.

The battery isn't connected. For assistance, contact your service provider.

Check your battery power level

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > App Manager > Device Monitor.

Tip: To quickly check the percentage of battery power remaining, from the bottom of the screen, slide your finger up to the middle of the screen. The battery percentage appears in the upper-left corner of the screen.

Monitor the battery life, memory usage, CPU usage, and storage space on your device

You can check how much battery time and power you have remaining, how much device memory is being used, and how much storage space is available. You can also monitor which apps and services are using the most battery power, device memory, storage space, or CPU resources, and you can close or delete some apps to help save battery power or improve the device performance.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > App Manager > Device Monitor.

3.

To monitor different types of device statistics, tap .

4.

Tap a type of statistics.

Tip: On the Battery and CPU screens, you can view device and usage statistics from different time frames. To change the time frame for the statistics on the Battery or CPU screens, at the top of the screen, tap . Tap a time frame.

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User Guide Settings

View battery and usage stats for a specific app or service

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > App Manager > Device Monitor.

3.

Tap an app or service.

Close or delete apps from the Device Monitor screen

If you notice that an open app is using a lot of battery power, device memory, or CPU resources, you can close it and end all processes associated with the app. You can also delete some apps permanently from the Device Monitor screen. Some apps must be installed and open at all times, so they can't be closed or deleted.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > App Manager > Device Monitor.

3.

Tap an app.

4.

Do one of the following:

• To close the app, tap .

• To permanently delete the app, tap .

LED and battery notifications

A solid red LED can indicate that your BlackBerry device is turning on or restarting.

A flashing yellow LED can indicate that the battery power level is low and your device is charging.

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A solid green LED can indicate that your device is plugged into a charger and that charging is complete.

Using Battery Saving Mode

If your battery power level is draining, you can set up Battery Saving Mode to turn on automatically and help make your battery last longer when you need it most! When Battery Saving Mode is turned on, your device automatically adjusts various settings to help save battery power. If you need to save more battery power, you can also adjust additional settings.

For example, you can choose to turn off data services or location services to save more battery power.

By default, Battery Saving Mode turns on automatically when your battery power level is 20% or lower. You can also turn on

Battery Saving Mode manually at any time.

Change your Battery Saving Mode settings

You can change when Battery Saving Mode turns on automatically, and choose some of the settings that are adjusted when

Battery Saving Mode turns on.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Battery Saving Mode.

3.

Do any of the following:

• To set the power level that your battery must reach before Battery Saving Mode turns on automatically, drag the slider at the top of the screen left or right.

• To change which settings are adjusted when Battery Saving Mode turns on, select or clear any of the checkboxes.

• To stop Battery Saving Mode from turning on automatically, turn off the Turn on Battery Saving Mode

Automatically switch.

Turn off Battery Saving Mode

After Battery Saving Mode turns on automatically, Battery Saving Mode is automatically turned off when you start charging your device. You can also turn off Battery Saving Mode manually.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Battery Saving Mode.

3.

Turn off the Battery Saving Mode switch.

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How can I extend battery life?

Battery life varies depending on how you use your BlackBerry device. To help battery power last longer, here are some considerations:

Dim the screen

Prolong battery life by changing your device settings to dim the screen.

Do any of the following:

• To adjust the screen brightness, choose a dark-colored wallpaper, or change the screen lock timeout, on the home screen, swipe down from the top of the screen. Tap Settings > Display.

• To automatically lock your device and dim the screen when it's in a BlackBerry case or holster, on the home screen, swipe down from the top of the screen. Tap Settings > Security and Privacy > Device Password > Lock Device

When Holstered.

Decrease volume

Do any of the following:

• To decrease the device volume, use the volume keys on the right side of your device.

• To adjust other volume settings such as application volume or notifications, on the home screen, swipe down from the top of the screen. Tap Settings > Main Volume or Notifications.

Close apps

Increase how long a single charge lasts by closing any apps or features that you finished using so that they aren't continuously running in the background. Some features consume more battery power than others. Close or turn off these apps and features when you don't use them: The camera, the BlackBerry Browser, GPS, and Bluetooth technology.

Turn off connections

If your device is out of a wireless coverage area, you can turn off the connection so that your device doesn't search for a network signal continuously. You can also help extend battery life by deleting saved Wi-Fi networks that you no longer use.

Do any of the following:

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• To turn off a connection, on the home screen, swipe down from the top of the screen. Tap and Connections.

Settings > Networks

• To delete a saved Wi-Fi network, on the home screen, swipe down from the top of the screen. Tap

Settings >

Networks and Connections > Wi-Fi > . Tap and hold the network that you want to delete. Tap .

Update your software

You can often gain a boost in power savings by using the latest version of the BlackBerry 10 OS. If a software update is available for your device, a notification appears in the BlackBerry Hub.

Use a media card

Reduce power usage by keeping less data on your device. Save data to a media card instead of your device storage space.

Turn off the flash

Conserve more power by turning off the flash when taking pictures.

Tip: Like most electronic devices, your device battery drains less quickly if you keep it out of the sun and other hot places, keep the battery contacts clean, and charge it regularly. Avoid leaving your device turned off with a low battery power level for an extended time.

Device and battery safety

You should only use the battery that BlackBerry specifies for use with your particular BlackBerry device model. If you use any other battery, you might invalidate any warranty provided with your device.

CAUTION: There is a risk of explosion if the battery is replaced with an incorrect battery type. Do not attempt to replace your non-removable battery. Only qualified service personnel should perform repairs or battery replacements to your device.

Device and battery disposal

Please recycle your BlackBerry device and battery in accordance with your local regulations. Do not dispose of either your device or battery in a fire. Your device or battery should not be placed in household waste bins.

For information about returning your device to BlackBerry for recycling and safe disposal, from a browser on your computer visit www.blackberry.com/recycling . The recycling and trade-up program is available only in certain areas.

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BlackBerry and environmental sustainability

BlackBerry is committed to reducing the environmental impact of BlackBerry products. To learn more about the sustainability efforts at BlackBerry, visit http://ca.blackberry.com/company/about-us/corporate-responsibility/productsustainability.html

.

View the safety, warranty, and privacy information for your device

To view the Privacy Policy, your BlackBerry device must be connected to the Internet.

Take a moment to review the license agreement, limited warranty, safety information, and privacy policy for your device.

These documents are available from your device settings screen. They contain important information about terms and conditions of use, battery and other important safety precautions, and warranty coverage.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > About.

3.

In the Category drop-down list, tap Legal.

4.

Tap a link.

Connections

Connect your BlackBerry device to a mobile network or Wi-Fi network to browse websites, check your messages, use location services, and much more. You can also connect your device to a mobile hotspot in a public place, pair your device with your car using Bluetooth technology, or use Internet tethering to connect to other Wi-Fi-enabled devices. NFC lets you share files easily between devices.

Check which wireless networks your device connects to

Your BlackBerry device won't necessarily connect to every type of network that's listed on your device. Your device is capable of connecting to all the networks listed, but actually connecting to each type of network also depends on your wireless service plan. For more information about the wireless networks that your device connects to, see the Safety and

Product Information document for your device.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > About.

3.

In the Category drop-down list at the top of the screen, tap Network.

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Give your device a nickname

You can change the name of your BlackBerry device as it appears to other devices. This nickname is helpful when you share media files wirelessly or connect using Bluetooth technology.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > About.

3.

In the Device Name field, enter the new name for your device.

Wireless connections icons

The following icons might appear in the upper-right corner of the home screen to indicate the wireless coverage level that your BlackBerry device currently has.

The number of solid bars indicates the strength of the mobile network signal. If the signal is weak, your device might use more power to try to maintain the connection.

Your device is connected to the network type shown and can access all of the features of your mobile network plan.

Your device is connected to the network type shown but the network functionality is limited. You're likely able to make a phone call, but not able to access the Internet or view email messages.

You have no mobile network coverage.

Your device is roaming. Extra charges might apply.

You are connected to the BlackBerry Infrastructure.

The number of solid waves indicates the strength of the Wi-

Fi signal. If the signal is weak, your device might use more power to try to maintain the connection.

Your device is connected to a VPN.

Your device is in airplane mode and all of your wireless network connections are off. You can turn on Wi-Fi or

Bluetooth technology, but not your connection to the mobile network.

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There is an error with your SIM card. For information on what the error is, on the home screen, swipe down from the top of the screen. Tap Settings > Networks and

Connections > Mobile Network.

You can only make emergency calls.

The following icons appear in the upper-left corner of the home screen if your device is connected or trying to connect to another device using Mobile Hotspot mode, Internet tethering, Bluetooth technology, or NFC.

The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and your BlackBerry device model.

Mobile Hotspot mode is on. If the icon is solid, Mobile

Hotspot is connected.

Internet tethering is on. If the icon is solid, your device is connected to another device.

Bluetooth technology is on. If the icon is solid, Bluetooth technology is connected.

NFC is on.

Choosing a connection

Your BlackBerry device is capable of a wide range of connections, to increase what you can do with your device and how it interacts with other devices. Take a look at the list of connections to learn about the different types of connections, some tips for when to use each connection, and maybe learn a few things you didn't know you could do.

Network connections

Mobile network

A mobile network connection allows your BlackBerry device to make calls and, if you have a data plan, use data services such as Internet browsing. In some locations, such as in a hospital or on an airplane, you need to turn off your mobile network connection, but usually you can just leave your mobile network connection on.

Wi-Fi

A Wi-Fi network connection is another way to get data services on your device, but unlike using the mobile network, using Wi-Fi doesn't add charges to your data plan. Your device is designed to try to use saved Wi-Fi networks before it tries to use the mobile network for basic data functions such as using the Internet or downloading apps. You can leave Wi-Fi on so that as soon as you're in range of a saved Wi-Fi network, your device connects to it automatically, but remember that if you leave Wi-Fi on all the time your battery can drain faster.

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Connections between devices

USB

You can use a USB cable to create a two-way connection between your BlackBerry device and your computer. Your device appears on your computer as a mapped drive. If you turn on the USB Mass Storage Mode feature, your device appears on your computer as a removable storage device. You can usually use a USB connection to drag files between your device and your computer, depending on the features of your computer.

You can use a micro USB on-the-go to USB 2.0 adapter to connect your device to a keyboard, mouse, gamepad, external storage drive, or other USB device. You can use the File Manager app to view files on your external storage drive.

Wi-Fi Direct connection

When you connect your BlackBerry device to other devices using a Wi-Fi Direct connection, you can perform actions such as sharing a document without needing an Internet connection. Because a Wi-Fi Direct connection creates a network, you can connect to multiple devices at the same time.

Wi-Fi CERTIFIED Miracast connection

Miracast allows you to wirelessly show what's on the screen of your BlackBerry device on another device such as a

TV or computer monitor. To display your screen on a device that isn't a Wi-Fi CERTIFIED Miracast device, you'll need to connect using a wireless display adapter or use an HDMI cable to connect your BlackBerry device to the other device.

Bluetooth technology

Bluetooth wireless technology allows you to create a direct connection between your BlackBerry device and another

Bluetooth enabled device. Although you can transfer files over a Bluetooth connection, because of its ability to stream content, Bluetooth connections are more commonly used for actions such as playing the music on your

BlackBerry device through a separate speaker or making calls from a headset that is using your BlackBerry device's mobile network connection.

NFC

NFC is a short-range wireless technology that's used for quickly creating connections between your BlackBerry device and other NFC-enabled devices or NFC tags. With NFC you don't need to enter pairing information to make a connection, so it's useful for on-the-go actions such as transferring contact cards with people you meet, or grabbing information from a poster that contains an NFC tag. Depending on your wireless service provider and the applications you have installed on your BlackBerry device, NFC can also be used to turn your device into a digital wallet to allow you to do things such as make payments with your BlackBerry device.

Shared Internet connections

You can use your BlackBerry device's connection to the mobile network to allow other devices to access the Internet. This functionality is particularly useful if you want to browse the Internet on your laptop or Wi-Fi only tablet but you don't have access to a Wi-Fi network.

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Internet tethering

You can use Internet tethering when you only have one device that you want to connect to the Internet through your

BlackBerry device's mobile network connection. You can connect the device to your BlackBerry device using a USB cable or, if both devices are Bluetooth enabled, you can use Bluetooth technology instead.

Mobile Hotspot

You can use Mobile Hotspot mode to connect up to eight devices to your BlackBerry device. (The number of devices that you can connect depends on your wireless service provider.) Connecting your devices using Mobile

Hotspot mode is like connecting to a Wi-Fi router; you can use the Wi-Fi connections on your devices, but you don't need access to a Wi-Fi network.

VPN connections

You can connect your BlackBerry device to a virtual private network (VPN) over your mobile network or using a Wi-Fi connection. While your device is connected to the VPN, you can send data to and receive data from the private network across the public network.

Turn on airplane mode

In some places, such as on an airplane or in a hospital, you need to turn off all the connections on your BlackBerry device.

Airplane mode lets you quickly turn off your connections and, when you're done using airplane mode, turning off airplane mode restores the connections that were previously turned on.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings.

3.

Turn on the Airplane Mode switch.

Mobile network

A mobile network connection allows your BlackBerry device to make calls and, if you have a data plan, use data services such as Internet browsing. In some locations, such as in a hospital or on an airplane, you might need to turn off your mobile network connection, but usually you can just leave your mobile network connection turned on.

In most cases your device automatically connects to the appropriate wireless network when you travel outside of your wireless service provider's coverage area. If you're not sure if your device is set up for roaming, or what roaming fees will apply, it's a good idea to check with your wireless service provider before you travel.

Connect to the mobile network

To turn on your mobile network connection, airplane mode must be turned off.

1.

On the home screen, swipe down from the top of the screen.

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2.

Tap Settings > Networks and Connections > Mobile Network.

3.

Turn on the Mobile Network switch.

To turn off your mobile network connection, turn off the Mobile Network switch.

Change the APN settings for your default Internet connection

Your BlackBerry device uses Access Point Name (APN) settings to open a data connection with your service provider's wireless network. Apps on your device that require Internet access can use this connection.

You might need to change your APN settings if you change your wireless service plan or if the default settings don't apply to your service provider. Depending on your service provider, you might not be able to change the APN settings.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Networks and Connections > Mobile Network.

3.

If the Mobile Network or Data Services switches are off, turn them on.

4.

Tap .

5.

Complete the fields. If you don't have the required information, contact your service provider.

To reset the default APN settings, tap .

Connect to your VPN automatically

You can set your BlackBerry device to automatically connect to a virtual private network (VPN) whenever you have mobile network coverage.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Networks and Connections > VPN.

3.

Tap .

4.

In the VPN Profile drop-down list, tap the profile that you want to use. If no VPN profiles appear in the list, create your own or contact your adminstrator.

5.

Turn on the Connect over Mobile Network switch.

Roaming

In most cases your BlackBerry device automatically connects to the appropriate wireless network when you travel outside of your wireless service provider's coverage area. In some cases you must contact your provider to have your SIM card or device properly provisioned. If you're not sure if your device is set up for roaming, or what roaming fees will apply, it's a good idea to check with your wireless service provider before you travel.

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Switch wireless networks manually

Your BlackBerry device is designed to switch to an appropriate wireless network automatically when you travel, but you might need to try switching networks manually if you're having trouble connecting or if the network signal is weak.

To switch wireless networks manually, your wireless service plan must include this service and your device must be connected to a GSM or UMTS network.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Networks and Connections > Mobile Network.

3.

If the Mobile Network switch is off, turn it on.

4.

In the Network Selection Mode drop-down list, tap Manual.

5.

When your device finishes scanning for networks, tap a network.

Turn off data services while roaming

Depending on your wireless service plan, you might be able to turn off data services (email messages, PIN messages, text messages with attachments, and browser service) on your BlackBerry device so that only the phone and basic text messaging are available.Turning off data services while roaming might prevent you from receiving additional roaming charges. For more information, contact your wireless service provider.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Networks and Connections > Mobile Network.

3.

If the Mobile Network switch is off, turn it on.

4.

In the Data services while roaming drop-down list, tap Off or Prompt.

Manage your mobile data settings

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Data Management.

3.

Change any of the settings on the screen.

Set a monthly data limit notification

You can be notified when you reach your monthly data limit, or when you reach a certain percentage of your monthly data limit.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > App Manager > Device Monitor.

3.

Tap > Data Usage Settings.

4.

In the Mobile Data Limit field, type your monthly data limit in megabytes.

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5.

Move the Early Data Limit Notification slider to receive an early notification when you are approaching your monthly data limit.

6.

To change when your monthly data usage cycle starts each month, in the Monthly Reset Date drop-down list, tap a date.

Troubleshooting: Mobile network

I can't connect to the mobile network

Try the following solutions:

• Check that airplane mode is off. If airplane mode is on, the option to turn on the mobile network is unavailable. To turn off airplane mode, on the home screen, swipe down from the top of the screen. Tap Settings. Turn off the Airplane

Mode switch.

• Check that the connection to the wireless network is on. To check your connection, on the home screen, swipe down from the top of the screen. Tap Settings > Networks and Connections > Mobile Network. Check that the Mobile

Network switch is on.

• Check that your BlackBerry device is connected to your service provider's network. If you switched wireless networks manually, your device remains connected to that wireless network until you select your service provider's network again.

• If your device uses a SIM card, verify that it is correctly inserted into your device.

• If your device normally connects to a CDMA network and your device supports international roaming, check that your device is in roaming mode and that your SIM card is correctly inserted into your device.

• Contact your service provider to check whether your device is network locked. If your device is network locked, your device can make a mobile network connection only with your current service provider. Ask your service provider for an unlock code. Tap Settings > Security and Privacy > SIM Card. In the Phone Network Lock section, tap a locked item. Enter the unlock code.

Wi-Fi connections

A Wi-Fi network connection is one way to get data services on your BlackBerry device, but unlike using the mobile network, using Wi-Fi doesn't add charges to your data plan. Your device is designed to try to use saved Wi-Fi networks before it tries to use the mobile network for basic data functions such as using the Internet or downloading apps. You can leave Wi-Fi turned on so that when you're in range of a saved Wi-Fi network, your device can connect to it automatically.

Connect to a Wi-Fi network

When you connect to a Wi-Fi network, your BlackBerry device saves the network information. The next time you're within range of the saved Wi-Fi network, if Wi-Fi is turned on, your device connects automatically.

1.

On the home screen, swipe down from the top of the screen.

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2.

Tap Settings > Networks and Connections > Wi-Fi.

3.

If the Wi-Fi switch is off, turn it on.

4.

Tap a network.

• If the screen requesting a password appears, enter the password for the Wi-Fi network. Tap Connect.

• If you have access to the Wi-Fi router and you want to use Wi-Fi Protected Setup, tap instructions on the device screen.

5.

Tap Connect.

. Complete the

Tip: The next time you want to connect to a saved Wi-Fi network, if the network is within range of your device, on the home screen, swipe down from the top of the screen. Tap .

Manually connect to a Wi-Fi network

If you want to connect to a hidden Wi-Fi network, or you're having trouble automatically connecting, you can connect manually.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Networks and Connections > Wi-Fi > .

3.

In the SSID field, enter the name of the network.

4.

Select the network's security type and specify any additional information. For what information you should specify, you can speak to your administrator or the person who manages the Wi-Fi network.

5.

Tap Connect.

Change the priority of a saved Wi-Fi network

You can save multiple Wi-Fi network profiles on your BlackBerry device, such as your home Wi-Fi network, your work Wi-Fi network, and even profiles for the Wi-Fi network at a local sports arena or restaurant. Your device automatically tries to connect to a saved Wi-Fi network using the order that the profiles are listed on the Saved Networks screen. To connect more quickly, you can prioritize a Wi-Fi network by moving it higher in the list, so that your device tries to connect to it before other saved Wi-Fi networks.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Networks and Connections > Wi-Fi.

3.

Tap .

4.

Tap .

5.

Touch and hold the network profile that you want to move, and drag it up or down the list.

6.

Tap .

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Delete a saved Wi-Fi network

Your BlackBerry device can store up to 64 saved networks. If you have a lot of saved networks on your device and you don't use them all, you can delete some to tidy up your Saved Networks screen. Deleting saved networks that use a hidden SSID can also help preserve battery life.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Networks and Connections > Wi-Fi.

3.

Check that the Wi-Fi switch is on.

4.

Tap .

5.

Tap and hold the network that you want to delete.

6.

Tap .

Disable or re-enable a saved Wi-Fi network

If you want to stop your BlackBerry device from automatically connecting to a saved Wi-Fi network, but you don't want to delete the saved network, you can disable the network instead.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Networks and Connections > Wi-Fi.

3.

Check that the Wi-Fi switch is on.

4.

Tap .

5.

Tap a network.

• To disable the network, turn off the Enable Connections switch.

• To re-enable the network, turn on the Enable Connections switch.

Wi-Fi network settings

Usually, you don't need to change your settings for a Wi-Fi network; however, you might need to change your settings if you have trouble connecting or if you need to connect manually.

The settings that are available for each Wi-Fi network depend on the type of network you're connecting to. To find out which settings to use, if you're connecting to a home network, see the information that came with your wireless router; if you're connecting to a work Wi-Fi network, talk to your administrator; if you're connecting to a hotspot, see the information provided about the hotspot or talk to an employee at the hotspot who might have details about how to connect.

SSID

The SSID is the name that the network uses to identify itself. Usually, this field is automatically filled, but if the Wi-Fi network is hidden, you must enter the SSID to connect.

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Hidden SSID

Select this check box if you want your BlackBerry device to search for an SSID that is not being broadcast. A hidden

Wi-Fi network isn't listed as an available network on the Wi-Fi screen.

Security Type

Set the security type that the Wi-Fi network uses. Depending on the network you're trying to connect to, you might also see Security Sub Type and Inner Link Security.

Password

If the Wi-Fi network is password protected, enter the password.

CA Certificate

Set the root certificate that your device should use to verify that it's connecting to the correct Wi-Fi network.

Depending on the type of network you're trying to connect to, you might also see Client Certificate.

VPN Profiles

To use a VPN Profile when connecting to the network, select the profile that you want to use.

Band Type

This field is set to Dual Band by default. If the Wi-Fi network is dual-band, your device tries to connect in the 5.0

GHz band unless the signal strength at the 2.4 GHz band is significantly stronger. If you want to connect to a dualband network using one band only, choose the band you prefer.

Auto Obtain IP

In most cases this switch should remain on, but if you need to manually specify an IP address for your device you can turn off this switch and the option to enter an IP address appears.

Using Auto-IP

Select this check box if you want your device to assign itself an IP address automatically when it can't obtain one from the Wi-Fi network.

Enable IPV6

Set whether the network uses the IPV6 protocol.

Use Proxy

Turn on this switch if you want to connect to a proxy server. When you select this setting, additional settings appear.

To find out what settings to use, see the information provided for the proxy server.

Inter-Access Point Handover

If the network spans multiple access points, set whether your device should remain connected when you move from one access point to another.

Connect to another device using Wi-Fi Direct

On the BlackBerry device that you want to connect to, on the Wi-Fi settings screen, the Wi-Fi Direct tab must be selected.

To connect to another type of Wi-Fi CERTIFIED device, view the documentation for that device.

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Wi-Fi Direct can allow your device to connect to other BlackBerry devices without using access points or a router so you can share files, such as media files, without an Internet connection.

Note: Although you can use Wi-Fi Direct to connect your device to other types of Wi-Fi CERTIFIED devices, apps on your device might not be able to share files with other devices.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Networks and Connections > Wi-Fi.

3.

If the Wi-Fi switch is off, turn on the switch.

4.

Tap Wi-Fi Direct.

5.

Tap the device you want to connect to.

To open the Wi-Fi Direct connection, the device you want to connect to must accept the invitation to connect.

Connect to a Wi-Fi CERTIFIED Miracast device

You can wirelessly display the screen of your BlackBerry device on a Wi-Fi CERTIFIED Miracast device, such as your television or a boardroom projector.

Note: To display your screen on a device that isn't a Wi-Fi CERTIFIED Miracast device, you can use a wireless display adaptor or use an HDMI cable to connect your BlackBerry device to the other device.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Networks and Connections > Wi-Fi.

3.

If the Wi-Fi switch is off, turn on the switch.

4.

Tap Miracast > Share Screen.

5.

Tap the device that you want to display your screen on.

To stop displaying your screen, on the Wi-Fi screen, tap Miracast > Disconnect.

Add a VPN profile

You need a Wi-Fi or VPN connection before you can add a new VPN profile.

A VPN profile contains the information that you need to log in to your organization's network over a VPN or Wi-Fi connection. You might have one or more VPN profiles on your BlackBerry device, depending on the options that your administrator sets for you.

If you use a work account that is supported by an Enterprise Mobility Management solution from BlackBerry, some VPN profiles might be automatically added and you don't have to manually add a VPN profile. If you don't see an option to add a

VPN profile, then your administrator has turned off this type of connection.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Networks and Connections > VPN > .

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3.

Complete the fields. If you don't have the required information, contact your administrator.

4.

Tap Save.

Troubleshooting: Wi-Fi

I can't connect to a Wi-Fi network

Start by checking for these basic issues:

• Check that you turned on the connection to the Wi-Fi network. On the home screen, swipe down from the top of the screen. Verify that the Wi-Fi icon appears blue.

• Check that you're in a Wi-Fi coverage area. If you're connecting to a home network, see if other wireless devices are able to connect. If other devices can't connect you might need to reset your router. If you're connecting to a work Wi-Fi network or a hotspot, talk to your administrator or an employee at the hotspot.

• Your connection might have timed out. Try connecting again.

• If the Wi-Fi network that you want doesn't appear on the Wi-Fi settings screen, it might be hidden. If you know the network name, try connecting to the Wi-Fi network manually.

• Check that Mobile Hotspot mode is off. If Mobile Hotspot mode is on, your device can't connect to a Wi-Fi network.

If none of the suggestions above solve your connection issue, try these more advanced troubleshooting options:

• Check that the time on your BlackBerry device is synchronized with the network time. If the times are different, it could prevent your device from connecting (for example, if connecting to the network requires you to have a certificate on your device, and the certificate has an expiration date).

• If you switched Wi-Fi networks manually, try switching to another Wi-Fi network.

• If your email account is a work account, your device might prevent connections to certain wireless access points. For more information, contact your administrator.

Still not connected? OK, try the following:

• Check that the settings for the Wi-Fi network are correct. To find out which settings to use, for a home network, refer to the information that came with your router; for a work Wi-Fi network, talk to your administrator; for a public hotspot, refer to any information provided for the hotspot or talk to an employee at the hotspot who might have details about how to connect.

• If you use the Press WPS button on Router setting in Wi-Fi Protected Setup, check that the Wi-Fi router uses Wi-Fi

Protected Setup, and that it is set to send its profile. Verify that another device is not also attempting to connect at the same time, and that not more than one Wi-Fi router within range is set to send its profile. For more information, see the information that came with your router.

• If you use PEAP, EAP-TLS, EAP-FAST, or EAP-TTLS to connect to a Wi-Fi network, check that you installed the root certificate for the certificate authority server that created the certificate for the authentication server. The root certificate must be installed on your device before you can connect to the network. For more information, talk to your administrator.

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• If you use EAP-TLS to connect to a Wi-Fi network, check that you installed your authentication certificate on your device. The authentication certificate must be installed on your device before you can connect to the network. For more information, talk to your administrator.

• If you need to contact a support representative, you can access diagnostic information by tapping

on the Wi-Fi settings screen. To copy the log information to send to your support representative, in the Diagnostic Information dropdown list, tap Logs. Tap Copy Logs.

Bluetooth connections

Bluetooth wireless technology allows you to create a direct connection between your BlackBerry device and another

Bluetooth enabled device. Bluetooth connections are commonly used for actions such as playing the music on your

BlackBerry device through a separate speaker or making calls from a headset.

Turn on Bluetooth technology

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Networks and Connections > Bluetooth.

3.

Turn on the Bluetooth switch.

When Bluetooth technology is on, is blue and appears in the upper-left corner of the screen.

To turn off Bluetooth technology, turn off the Bluetooth switch.

Pair and connect with a Bluetooth enabled device

Make sure that you turn on Bluetooth technology on the device that you want to connect to.

Before you can connect your BlackBerry device to another Bluetooth enabled device, you must pair them.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Networks and Connections > Bluetooth.

3.

If the Bluetooth switch is off, turn it on.

Your BlackBerry device automatically detects any discoverable devices within range.

4.

If necessary, to scan again for nearby Bluetooth enabled devices, tap Refresh.

5.

Do one of the following:

• If the device that you want to connect to appears in the Devices list, tap the device name. Complete the instructions on the screen.

• Tap and tap the back of your device with the device you want to connect to.

• If the device doesn't appear in the Devices list, it might not be discoverable. Check that the device is discoverable then try again. If you don't know how to check that the device is discoverable, consult the documentation that came with the device.

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• If the device doesn't appear in the Devices list and you can't connect by making it discoverable, you might need to initiate pairing from the device. On your BlackBerry device, in the Discoverable drop-down list, tap On or 2

Minutes. If necessary, enter your BlackBerry device password. Start the pairing process according to the documentation that came with the device.

Your devices are now ready to share and communicate over the Bluetooth connection. Your devices are either connected or ready to connect when you initiate a Bluetooth related action such as sharing a file.

Write your Bluetooth pairing infomation to an NFC tag

To write your Bluetooth pairing information to an NFC tag, NFC must be turned on.

You can quickly pair devices without going to the Settings screen, by saving your Bluetooth pairing information on an NFC tag.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Networks and Connections > Bluetooth.

3.

If the Bluetooth switch is off, turn in on.

4.

Tap and align the back of your BlackBerry device with an NFC tag.

To pair and connect, the Bluetooth enabled device you want to connect to must scan the NFC tag.

Rename a paired or saved Bluetooth enabled device

You can change the name of a paired or saved Bluetooth enabled device as it appears on your BlackBerry device.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Networks and Connections > Bluetooth.

3.

If the Bluetooth switch is off, turn it on.

4.

Touch and hold the device you want to rename.

5.

Tap .

6.

In the Device Name field, enter the new name for the device.

Disconnect from a paired Bluetooth enabled device

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Networks and Connections > Bluetooth.

3.

Touch and hold the device you want to disconnect.

4.

Tap .

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Delete a saved Bluetooth enabled device

If you have a long list of saved Bluetooth enabled devices on your BlackBerry device, you can delete the ones you no longer use to make it easier to find the ones that you do use.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Networks and Connections > Bluetooth.

3.

Tap and hold a device.

4.

Tap .

Pairing your device with a car

The My Car feature improves your experience when you pair and connect your BlackBerry device with your car using

Bluetooth technology. When your car and your device are connected and the My Car feature is on, your device might display a customized lock screen. Also, special applications might appear in the Driving Apps and Media category in

BlackBerry World.

The first time your device detects a Bluetooth connection with a Bluetooth enabled car, your device prompts you to set the car as your car. After you pair the device with your car, the lock screen indicates that the device is connected to your car, and displays the features that are available.

Turn off the My Car feature

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Networks and Connections > Bluetooth.

3.

Touch and hold your car's name.

4.

Tap Unset as My Car.

Let your car kit use your device's network credentials

To use some Bluetooth enabled car kits, you need to turn on the SIM Access Profile (rSAP) to allow the car kit to use your

BlackBerry device's network credentials.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Networks and Connections > Bluetooth > .

3.

Turn on the rSAP Mode switch.

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Set how Bluetooth enabled devices access your contacts

You can allow Bluetooth enabled devices that support the Phone Book Access Profile (PBAP) to access the contacts in the

Contacts app on your BlackBerry device. For example, if you allow access to all of your contacts, when you pair your device with your Bluetooth enabled car kit and you receive a call from a contact, your car kit can display the name of the caller.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Networks and Connections > Bluetooth > .

3.

Do any of the following:

• To allow access to your contacts, in the Address Book Access drop-down list, tap the name of a contact group or

All.

• To stop access to your contacts, in the Address Book Access drop-down list, tap None.

• To create a group of contacts that Bluetooth enabled devices can access, in the Address Book Access dropdown list, tap Create Contact Group > New Group. Complete the instructions on the screen.

Then next time you connect your device with your car, you will receive a notification on your device asking you to confirm that you allow your car to access the contact information on your device.

Set how Bluetooth enabled devices access your accounts

You can allow Bluetooth enabled devices that support the Message Access Profile (MAP) to access messages in the accounts that are set up on your BlackBerry device. Examples of Bluetooth enabled devices that support MAP include some car kits and some watches.

With some Bluetooth enabled car kits that support MAP you can send and receive messages by using voice commands. For more information about using your Bluetooth enabled device, see the documentation that came with the device.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Networks and Connections > Bluetooth > .

• To change how long your device tries to send messages to the Bluetooth enabled device before your device times out, adjust the Message Download Timeout slider.

• To receive a daily summary message of information about the day, (for example, the weather, a list of upcoming events in your calendar), and the number of unread email messages, turn on the Today View Message switch.

• To change which accounts the Bluetooth enabled device can access, in the Message Access Accounts section, turn on or turn off the switch beside each account.

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Automatically establish a Bluetooth connection when you turn on your device

You might like to automatically reconnect your BlackBerry device to a Bluetooth enabled device, such as a headset. You can set your BlackBerry device so that whenever you turn on your Bluetooth enabled device, your BlackBerry device automatically reconnects to it.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Networks and Connections > Bluetooth > .

3.

Turn on the Connect to the last device when turned on switch.

Supported Bluetooth profiles and services

Your BlackBerry device is a Bluetooth Smart Ready device, and supports the following profiles. If your device is associated with a work account, your administrator might disable use of a profile.

Profile Description

Advanced Audio Distribution Profile (A2DP) This profile allows your BlackBerry device to stream audio files from

Bluetooth enabled devices that support stereo audio such as stereo headsets, speakers, and car kits.

Alert Notification Service (ANS)

Audio/Video Remote Control Profile

(AVRCP)

Battery Service (BAS)

Current Time Service (CTS)

Device Identification Profile (DI) / Device

Identification Service (DIS)

This profile allows Bluetooth enabled devices to access notifications you receive on your device, including information about the type of notification, the sender of the notification, and the number of new and unread notifications.

This profile allows you to use the buttons on a Bluetooth enabled headset to perform actions such as adjusting the volume or playing the next or previous media file on your BlackBerry device. This profile also allows you to browse music files in the Music app on your device when you are connected to a Bluetooth enabled car kit.

This profile allows Bluetooth enabled devices to access information about the power level of the battery in your device.

This service allows your device to share time-related information with other

Bluetooth enabled devices.

This profile allows Bluetooth enabled devices to access information about your BlackBerry device model to support plug and play features, such as automatically downloading the required drivers.

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Profile

Hands-Free Profile (HFP)

Human Interface Device (HID)

Immediate Alert Service (IAS)

Link Loss Service (LLS)

Location and Navigation Service (LNS)

Low Energy Human Interface Device

(HOGP)

Message Access Profile (MAP)

Next DST Change Service (NDCS)

Object Push Profile (OPP)

Personal Area Networking - User/Network

Access Point (PAN - U/NAP)

Phone Book Access Profile (PBAP)

Serial Port Profile (SPP)

Description

This profile allows you to connect your BlackBerry device to Bluetooth enabled headsets and car kits to make hands-free phone calls. This profile supports features in the Phone app including voice dial, redial, and conference calls.

This profile allows you to connect your BlackBerry device to Bluetooth enabled devices such as a keyboard or mouse.

This service allows Bluetooth enabled devices to send an immediate alert, such as a public safety message, to your device.

This service sends a notification to your BlackBerry device when your device loses its Bluetooth connection with another Bluetooth enabled device.

This profile allows Bluetooth enabled devices to access location related information on your device (for example, to support outdoor activity apps).

This profile allows you to connect your BlackBerry device to Bluetooth enabled devices such as a keyboard or mouse.

This profile allows a Bluetooth enabled car kit to notify you of new messages on your BlackBerry device. This profile allows a car kit to access your messages and lets you read, delete, browse, compose, and send email and text messages from your car.

This service allows your device to share information about the next daylight savings time change with other Bluetooth enabled devices.

This profile allows your BlackBerry device to send files to and receive files from a Bluetooth enabled device. Files supported by this profile include contacts, calendar events, and multimedia files such as pictures, audio files, and video files.

This profile allows you to use your BlackBerry device as a modem when it's connected to a Bluetooth enabled computer.

This profile allows a Bluetooth enabled car kit to access contact information and recent call history information on your BlackBerry device.

This profile allows the car kit to place a call to a contact or display the contact name for an incoming call.

This profile allows you to connect your device to Bluetooth enabled devices that support desktop connectivity, wireless bypass, and data transfer.

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Profile

SIM Access Profile (rSAP)

Tx Power Service (TPS)

Description

This profile allows a Bluetooth enabled device, such as a car phone, to connect to your BlackBerry device when your device is connected to a

GSM network. The profile lets the Bluetooth enabled device use the SIM card functionality of your BlackBerry device. For example, a car phone can use the SIM card in your device to make phone calls or send and receive text messages.

This service allows a Bluetooth enabled device to access information about the current transmit power levels of your BlackBerry device.

Troubleshooting: Bluetooth

I can't pair with a Bluetooth enabled device

• Check that your BlackBerry device is compatible with the Bluetooth enabled device. For more information, see the documentation that came with the Bluetooth enabled device.

• If your Bluetooth enabled device requires a passkey and you don't know what the passkey is, check the documentation that came with your Bluetooth enabled device. Sometimes the passkey is set to 0000 until you change it. If you don't know what the passkey is, try 0000.

• If your BlackBerry device doesn't detect the Bluetooth enabled device that you want to pair with, try making your

BlackBerry device discoverable for a short period of time. On the home screen, swipe down from the top of the screen.

Tap Settings > Networks and Connections > Bluetooth. In the Discoverable drop-down list, tap On or 2 Minutes. If necessary, enter your BlackBerry device password. Start the pairing process according to the documentation that came with the device.

• If the Bluetooth enabled device uses a battery, connect the device to a power source and then try again. Depending on the device, if the battery power level is too low the device might still operate but be unable to pair.

• If Mobile Hotspot mode is on, verify that you're trying to connect to a Bluetooth enabled device that uses the

Handsfree, Serial Port, or Personal Area Network profiles.

I keep losing the connection with my Bluetooth enabled car kit

• Check that your car kit is using the latest software version that is available. For more information about your car kit's software version, see the documentation that came with your car kit.

• Move your BlackBerry device to another location in your vehicle or turn your device to face another direction. The location of your device's antenna in relation to your car kit's Bluetooth antenna may affect the Bluetooth connection.

NFC

NFC is a short-range wireless technology that's used for quickly creating connections between your BlackBerry device and other NFC-enabled devices or NFC tags. NFC is designed so you can easily share content and information without having to

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User Guide Settings pair your BlackBerry device with another NFC compatible device. Depending on your wireless service provider and the applications you have installed on your device, there are many interesting things you can do using NFC, such as sharing a picture with a friend or paying for a purchase using your device.

What is NFC?

The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and your BlackBerry device model.

NFC is a short-range wireless technology that is designed to let you easily share content and information without having to use pairing information. Some interesting ways you can use NFC file sharing include:

• Exchange contact cards with a new friend or business acquaintance.

• Pass a picture to your friend.

• Grab a coupon from a poster you see on the street.

• Send a webpage you're viewing to a friend.

• Add a friend to your BBM contacts.

• Copy smart tag information to an NFC tag.

Some NFC apps are designed to simulate a physical card, such as a credit card, a public transit pass, or an access badge.

If the app is open on your device, just tap the back of your device to the NFC reader and go. A few examples of what you can do using NFC apps include:

• Pay for your morning coffee without taking out your wallet.

• Pay for your bus or subway ride.

• Gain access to your building when you get to work.

These example are just a few of the things you can do with NFC. NFC can be used in many ways depending on the applications you have installed on your device and the NFC compatibility of other devices.

Turn on NFC

The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and your BlackBerry device model.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Networks and Connections > NFC.

3.

Turn on the NFC Connectivity switch.

Send a file using NFC

The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and your BlackBerry device model.

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With NFC, you can exchange many kinds of files, including pictures, music, contact info, and even webpages, between your BlackBerry device and other NFC-enabled devices. Your device automatically establishes a Wi-Fi Direct or Bluetooth connection with the other NFC-enabled device to transfer files.

1.

On your BlackBerry device do any of the following:

• To send a single file, find and open a file.

• To send multiple files, find and highlight the files that you want to send. Tap

2.

Align the back of your BlackBerry device with an NFC-enabled device.

3.

If necessary, tap Send.

> NFC.

Tip: After your device starts to send the file, move your device away from the other NFC-enabled device so you don't accidentally send the file more than once.

Find your NFC settings

The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and your BlackBerry device model.

You can set whether your BlackBerry device prompts you before sending or receiving files. You can also set when your device can be used for doing things such as making credit card payments or providing access credentials to get into a building.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Networks and Connections > NFC.

Remove or reset a default NFC app

The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and your BlackBerry device model.

Multiple NFC apps on your device might use the same app ID that an NFC reader requests. Your device prompts you to set one of the apps as the default app for the NFC reader. You can remove and change the default app setting.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > App Manager.

3.

Tap Card Emulation Apps or Default Apps.

4.

Do one of the following:

• To remove the app as the default app for the NFC reader, tap the checkbox beside the default app and tap

• To reset your device to use the factory settings for default apps, tap .

5.

The next time you use the NFC reader, set the appropriate app as the default app.

.

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Troubleshooting: NFC

The wrong app opens when I use an NFC reader

The wrong app might open because it is set as the default app to use with an NFC reader.

You might need to remove or reset the default app for the NFC reader. Tap Settings > App Manager > Default Apps to remove the app as the default app for the NFC reader. The next time you tap your device against the NFC reader, set the preferred app as the default app.

NFC is not working as expected

If you try to share a file by using an NFC connection or a smart tag when your device is locked and the backlight is off, or when the power is turned off, NFC will not work. Settings in the Allow NFC Card Transactions section of the NFC screen don't apply to NFC file transfers or the smart tag feature.

You can set up your device to run some NFC apps when your device is locked and the backlight is turned off, or when the power is turned off. In the NFC settings, the When locked or backlight is off option applies to NFC apps that simulate physical card transactions, (for example, credit card payments or security badges that allow access to secure buildings), and NFC transactions handled by your SIM card. The When device is turned off option applies only to NFC transactions that are handled by your SIM card.

USB connections

You can use a USB cable to create a two-way connection between your BlackBerry device and your computer. When you connect your device to your computer using a USB cable, you can charge your device.

When you connect your device to your computer using a USB cable, your device appears as a mapped drive. If you turn on the USB Mass Storage Mode feature, your device appears on your computer as a removable storage device. You can usually use a USB connection to drag files between your device and your computer, depending on the features of your computer.

Access the files on your media card from an external device

To use the USB Mass Storage Mode feature, you must have a media card in your BlackBerry device.

USB Mass Storage Mode is designed to let you use your device as a USB drive. Using a USB cable, you can connect your device to a computer, car stereo, or other external device, and access the files on your media card. When you turn on USB

Mass Storage Mode and connect your device to a computer using a USB cable, your device appears on your computer as a removable storage device.

Note: When USB Mass Storage Mode is on and your device is connected to an external device using a USB cable, apps on your device can't access the files on your media card.

1.

On the home screen, swipe down from the top of the screen.

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2.

Tap Settings > Networks and Connections > USB.

3.

Turn on the USB Mass Storage Mode switch.

Prevent access to data on your device while charging

The Charge Only Mode feature is designed to prevent access to the data on your BlackBerry device when you use a USB cable to charge your device. This feature is helpful if you travel frequently and charge your device at public charging stations.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Networks and Connections > USB.

3.

Turn on the Charge Only Mode switch.

Set a static IP address for your USB connection

By default, when you connect your BlackBerry device to a computer using a USB cable, your device assigns a random IP address to the connection. You can assign a static IP address that doesn't change each time you connect your device to your computer. For example, you can use this feature to map your device to a specific drive on your computer.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Networks and Connections > USB.

3.

Turn on the Manual IP Address switch.

To edit the IP address, tap the IP Address drop-down list and change the IP address numbers.

Connect your device to a USB device

To connect your BlackBerry device to a USB device, you must have a micro USB on-the-go to USB 2.0 adapter.

You can access and save files on an external storage drive by using the File Manager app. You can also connect to external

USB devices, such as a keyboard, mouse, or gamepad.

1.

Insert the micro USB on-the-go to USB 2.0 adapter into the USB port on your device.

2.

Connect the adapter to an external USB device.

Troubleshooting: USB connections

My device isn't recognized when I connect it to my computer

If your computer doesn't automatically detect your BlackBerry device, try the following:

• Check the USB cable and points of connection.

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• Consider updating or installing the device drivers on your computer. When you connect your device to your computer, your computer should automatically prompt you to install the latest drivers. Otherwise, the drivers you need are installed when you download BlackBerry Link or BlackBerry Blend. To download BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink . To download BlackBerry Blend, on your computer, visit www.blackberry.com/BlackBerryBlend .

Mobile Hotspot

When you use Mobile Hotspot mode your BlackBerry device creates a Wi-Fi network that other Wi-Fi enabled devices can connect to so that they can use the Internet through your mobile network connection.

Sharing your Internet connection using Mobile Hotspot mode

This feature lets you connect your devices to the Internet anywhere that your BlackBerry device has a mobile network connection, but because this feature uses the mobile network, you might incur high data charges.

On some mobile networks, services such as email and BBM might not be available while Mobile Hotspot mode is on.

After you set up Mobile Hotspot mode on your BlackBerry device, connecting to the mobile hotspot with a Wi-Fi enabled device is a lot like connecting to any regular router.

Before you use Mobile Hotspot mode, read the latest safety and product information at www.blackberry.com/docs/ smartphones .

Use Mobile Hotspot mode to share your Internet connection

Before you turn on Mobile Hotspot mode, check that your BlackBerry device's connection to the mobile network is on.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Networks and Connections > Mobile Hotspot.

3.

If you've never used Mobile Hotspot mode before, complete the instructions on the screen. Read the screens carefully as they provide important information about the Mobile Hotspot feature. Remember your Mobile Hotspot password for later.

4.

Turn on the Mobile Hotspot switch.

5.

Accept a request from another device to connect to your mobile hotspot.

The user of the device connecting to your mobile hotspot must know the name of your mobile hotspot and the password you set during the setup process.

Find your Mobile Hotspot mode settings

You set most of the settings for your mobile hotspot the first time you turn on Mobile Hotspot mode. You can change these settings later when you aren't in an active mobile hotspot session.

1.

On the home screen, swipe down from the top of the screen.

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2.

Tap Settings > Networks and Connections > Mobile Hotspot.

3.

Tap .

Disconnect a device from your mobile hotspot

After you disconnect a device from your mobile hotspot, if you want to connect the device again you must start a new session in Mobile Hotspot mode.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Networks and Connections > Mobile Hotspot.

3.

Tap the name of the device that you want to disconnect from your mobile hotspot.

4.

Tap .

Troubleshooting: Mobile Hotspot mode

I can't use my device as a mobile hotspot

• Check that you're connected to the mobile network. If appears in the upper-right corner of the home screen, then the mobile network is on and connected.

• Check that your wireless service plan is set up to use Mobile Hotspot mode. If not, you need to change your service plan before Mobile Hotspot mode can work on your BlackBerry device.

• Your wireless service provider might not allow the use of Mobile Hotspot mode while roaming. For more information, check your service plan or contact your wireless service provider.

• If your wireless service plan supports the use of Mobile Hotspot mode while roaming, on the Settings > Networks and

Connections > Mobile Network settings screen, check that the Data Services switch is on and the option in the Data services while roaming drop-down list is set to On.

• If you're using your device for work, your organization might not allow the use of Mobile Hotspot mode. For more information, check with your administrator.

I can't connect multiple devices to my mobile hotspot

Depending on your wireless service plan, you might not be able to connect multiple devices to your mobile hotspot, or the number of devices you can connect might be less than eight.

Internet tethering

Internet tethering allows you to share your BlackBerry device's connection to the mobile network with one other device, such as a laptop or tablet, so that you can access the Internet on your other device anywhere that your BlackBerry device can connect to the mobile network. You can connect the device to your BlackBerry device using a USB cable or, if both devices are Bluetooth enabled, you can use Bluetooth technology instead.

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Sharing your mobile network connection using Internet tethering

Additional charges might apply for using Internet tethering. On some networks you can't use some services on your

BlackBerry device, such as email and BlackBerry Messenger, while you use Internet tethering.

Use Internet tethering to share your Internet connection

You can tether your BlackBerry device using either a USB cable or a Bluetooth connection.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Networks and Connections > Internet Tethering.

3.

If you've never used Internet tethering before, complete the instructions on the screen. Read the setup screens carefully as they provide important information about the Internet tethering feature.

4.

In the Connect using drop-down list, tap USB or Bluetooth.

5.

Turn on the Internet Tethering switch.

6.

Connect your BlackBerry device to a laptop or tablet using a USB cable or Bluetooth connection.

Troubleshooting: Internet tethering

I can't use Internet tethering

• Check that your BlackBerry device is connected to the mobile network. If appears in the upper-right corner of the home screen, then your device is connected to the mobile network.

• Check that your wireless service plan is set up to use Internet tethering. If not, you need to change your service plan before you can use Internet tethering.

• If your wireless service plan supports Internet tethering while roaming, on the Settings > Networks and Connections >

Mobile Network settings screen, check that the Data Services switch is on and the option in the Data services while roaming drop-down list is set to On.

• If you're using your device for work, your organization might not allow the use of Internet tethering. For more information, check with your administrator.

Connect your device to an external display

You can connect your BlackBerry device to an external device, such as a monitor, projector, or TV, by using a VGA,

DisplayPort, DVI, or HDMI connector.

1.

Using a SlimPort adapter and the appropriate cable, connect your BlackBerry device to an external display.

2.

Your device automatically detects the resolution of the HDMI display that your device is connected to. However, if you must change the resolution, on the home screen, swipe down from the top of the screen. Tap Settings >

Display. In the HDMI Display Mode drop-down list, tap the display mode that you want to use.

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Monitor your wireless data usage

You can check how much data you have used over your mobile network or your Wi-Fi network. You can also monitor which apps and services are using the most data, and you can close some apps to help reduce your data usage or improve the device performance.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > App Manager > Device Monitor.

3.

Tap .

4.

Tap Mobile Data or Wi-Fi.

5.

Tap an app or service.

BlackBerry Keyboard and typing

Communicate with the world by typing messages, email, and documents with the BlackBerry Keyboard. You can type efficiently by creating custom text shortcuts and turning on prediction, correction, and spell check. After you set up your keyboard preferences, learn how to cut, copy, and paste text, and delete words. If you turn on prediction, you can select word suggestions that appear while you type. You can also set up or change your display, typing, keyboard, and voice input languages.

Use a keyboard shortcut key

Some keys on the BlackBerry Keyboard have a shortcut for an action.

Press and hold the assigned key.

The assigned action is automatically performed.

Preloaded keyboard shortcuts

Your BlackBerry device comes preloaded with some shortcuts already assigned to certain keyboard keys. You can use these shortcuts from the BlackBerry Hub or from the home screen.

Tip: You can change the shortcut assigned to a key or create customized keyboard shortcuts.

Keyboard key

A

B

C or 9

Assigned action

Open the Contacts app

Open the BlackBerry Browser

Compose a new message

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P

Q

R of 3

T

U

W or 1

L

M

N

O

H

K

Keyboard key

D or 5

Assigned action

Create a new BlackBerry Remember note

Open the BlackBerry Help app

Lock your BlackBerry device

Open the BlackBerry Calendar app

Open the BlackBerry Hub

Open BlackBerry Messenger

Open the device settings

Open the Phone app

Switch between Normal and Silent notification modes

Open the Clock app

Create a new task

Open the Calculator app

Call voicemail

Delete a keyboard shortcut

You can delete keyboard shortcuts from keys on your BlackBerry device, depending on your needs and personal preferences.

Tip: If you want to replace an existing shortcut for a specific key, you can change the shortcut for that key instead of deleting the shortcut.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Shortcuts and Speed Dial.

3.

Tap and hold an existing keyboard shortcut.

4.

Tap Delete.

Create or change a keyboard shortcut

You can add new shortcuts to BlackBerry Keyboard

Tip: If you want to add a shortcut for a key that already has a shortcut assigned to it, you can change the shortcut for that key without first deleting the shortcut. If you press a key that doesn't have a shortcut, your BlackBerry device prompts you to create one.

1.

On the home screen, swipe down from the top of the screen.

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2.

Tap Settings > Shortcuts and Speed Dial.

3.

Tap and hold a letter .

If the key already has an assigned keyboard shortcut, you can change the shortcut without first deleting the existing shortcut.

4.

To change an existing shortcut, tap Edit A Shortcut.

5.

Do one of the following:

• To open an application using the keyboard shortcut, tap App Launch Shortcut.

• To compose a message using the keyboard shortcut, tap Quick Compose Shortcut.

• To add another type of action to the keyboard shortcut, such as composing a new message, creating a new note or task, locking your device, or switch notification modes, tap Other Shortcut.

Typing on theBlackBerry Keyboard

Type an accented character

The list of available accents depends on the active input language. If you set multiple input languages, the accents for the languages that can be predicted together appear for a letter. For example, when English, French, and German are set, because their alphabets are similar, you get accent options for all three languages.

1.

On the BlackBerry Keyboard, press and hold the letter that you want to add the accent to.

2.

When accented characters appear above the Keyboard, tap the accented character that you want to type.

Type a symbol or number

1.

On the lower-right side of the BlackBerry Keyboard, press

2.

Tap the symbol or number that you want to type.

Type an uppercase character

1.

On the BlackBerry Keyboard, press

2.

Press a letter.

.

Tip: To turn on CAP lock, press and .

.

Keyboard shortcuts: Typing

Some shortcuts might not be available depending on the typing input language that you use.

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Undo an automatically corrected word

Insert a period (.) in a text field

Insert an at sign (@) or a period (.) in an email address field

Capitalize a letter

Turn on CAP lock

Type a symbol

Type the alternate character on a key

Type an accented or special character

Type a number in a text field

Type a number in a number field

Turn on NUM lock

Highlight a line of text

Highlight text character by character

Cut highlighted text

Copy highlighted text

Paste text

Press twice.

Press twice. The next letter is capitalized.

Press .

Press and hold the letter key until the capitalized letter appears.

Press and

.

. To turn off CAP lock, press or

Press . Tap the symbol that appears on screen.

Press and the character key.

Press and hold the letter key and tap the accented or special character you want.

Press and press the number key.

Press the number key.

Press

.

and . To turn off NUM lock, press or

Touch and hold the text. Move your finger up or down on the screen.

Touch and hold the text. Move your finger left or right on the screen to select each character.

Tap the highlighted text. Tap .

Tap the highlighted text. Tap .

Touch and hold where you want to paste the text.

Change Keyboard, input, or typing settings

You can personalize your typing experience by changing the BlackBerry Keyboard, input, or typing settings on your

BlackBerry device.

1.

On the home screen, swipe down from the top of the screen.

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2.

Tap Settings > Language and Input.

Type faster with automated assistance settings

You can change your typing settings to help you type faster on your BlackBerry Keyboard. Keyboard feedback provides an audible indication of your typing progress or when a misspelled word is corrected.

A different tone is used for the , , and @123 keys to differentiate these keys from alphabetical keys. In addition, you can change your settings so that your device automatically capitalizes new sentences or so that pressing twice inserts a period.

1.

On the home screen, swipe down from the top of the screen.

2.

Do one of the following:

• Tap Settings > Language and Input > Prediction and Correction.

• Tap Settings > Language and Input > Feedback.

3.

Tap the settings that you want to change.

Select text using the BlackBerry Keyboard

The BlackBerry Keyboard provides several ways to highlight and select text.

1.

Select text using one of the following methods:

• On the screen, touch and hold the word.

2.

To expand the text selection, do one of the following:

• To automatically select more text, continue to touch and hold the text on the screen. Your selection expands from a word to a sentence, and from a sentence to a paragraph the longer you hold.

• Tap to expand the selection to a word.

• Tap to expand the selection to a whole paragraph.

• To select more published text, such as in a browser or PDF file, move the cursor indicator handles to highlight the whole section of text.

• To select more text in a text editor, such as an email message, place the cursor at the beginning of the text you want to select. Touch and hold and drag the circle of interest on the screen to highlight the whole section of text.

To dismiss the selection, tap anywhere on the screen.

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Cut, copy, and paste text

1.

Select the text that you want to cut or copy.

2.

Lift your finger off the screen. The text editing menu appears.

3.

Do one of the following:

• To copy the text, tap the highlighted text. Tap .

• To cut the text, tap the highlighted text. Tap .

4.

To paste the text, touch and hold the location where you want to paste the text and then release your finger. Tap

.

Selecting word suggestions that appear while you type

Your BlackBerry device is designed to learn what you tend to say and where in a sentence you tend to say it. Your device uses this information to try to predict what word you might type next and displays suggested words on the row of touch screen keys above the keyboard. You can quickly select a suggested word by placing your finger on the keyboard under the word and flicking it up toward the screen.

Select a suggested word

To use a word that appears above the BlackBerry Keyboard, tap it to select it.

Spell check

Turn on spell check

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Language and Input > Spell Check.

3.

Set the Spell Check switch to On.

Accept spelling suggestions

If spell check is turned on, spelling mistakes are underlined in red as you type.

Tap the underlined word.

• To accept a spelling suggestion, tap the suggested word.

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• To add the word to your personal dictionary, tap Add to Dictionary.

Change spell check settings

You can change spell check settings, such as whether to check the spelling of acronyms, whether to correct the casing of words, and so on.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Language and Input > Spell Check.

3.

Tap the settings that you want to change.

Edit your personal dictionary

When you use spell check you can add words that are marked as incorrect to a custom dictionary on your BlackBerry device so that spell check recognizes them as being correct. The words that you add to your personal dictionary can be edited at any time.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Language and Input > Spell Check > Edit Personal Dictionary.

• To add a new word to your personal dictionary, tap .

• To edit a word that's already in your personal dictionary, tap the word.

• To delete a word from your personal dictionary, tap . Tap next to the word that you want to delete.

Creating custom text shortcuts

The word substitution feature lets you create your own text shortcuts. When you set up shortcuts, your BlackBerry device replaces the shortcut with a full word or phrase.

Tip: Word substitution is sometimes known as autotext.

Turn on word predictions

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Language and Input > Prediction and Correction.

3.

Set the Show Predictions switch to On.

Add a new text shortcut

1.

On the home screen, swipe down from the top of the screen.

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2.

Tap Settings > Language and Input > Prediction and Correction > Word Substitution.

3.

Tap .

Clear the learned words list

The BlackBerry Keyboard learns words and phrasing based on your usage to predict the next word you write. You can clear the word list used for word suggestions with the following steps:

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Language and Input > Prediction and Correction.

3.

Tap Clear Learned Words.

Note: As you continue to type, the learned word list is regenerated unless you set the Learn New Words switch to Off on the Prediction and Correction screen.

Change or delete a text shortcut

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Language and Input > Prediction and Correction > Word Substitution.

3.

In the Substitution List section, tap a word substitution entry.

Typing using voice dication

You can use voice dictation to type hands-free instead of using your keyboard.

1.

To turn on voice dictation, on the home screen, swipe down from the top of the screen.

2.

Tap Settings > Language and Input.

3.

Tap Voice Dictation.

4.

Turn on the Dictation switch .

5.

In the Language drop-down list, tap the language you want to use.

6.

If you want to automatically include punctuation, turn on the Auto-Punctuate switch.

Once you turn on voice dictation, when your keyboard appears, tap the key to begin voice dictation.

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Language

If you speak more than one language, you can use the language settings to change your display, typing, voice input, or

BlackBerry Keyboard language. You can also switch to another typing language while you type.

Change your display language

The language you selected during the initial setup of your BlackBerry device is your display language. The home screen,

BlackBerry Hub, and supported applications display content in this language.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Language and Input.

3.

In the Language drop-down list, tap the language that you want to use.

Change your device's regional settings

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Language and Input.

3.

In the Region drop-down list, tap the region that you want to use to set your device's date format, default currency, and number format.

Change your input language

Your input language is the language in which you type documents, email messages, and SMS or MMS text messages. You can select up to three languages that you want to be able to type in. The default language is the display language you chose.

Tip: If you need to switch input languages often, make sure that your device is set up to detect your languages automatically. To enable language detection, turn on the Language detection switch on the Input Languages screen.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Language and Input.

3.

Tap Input Languages > .

4.

Select the checkboxes beside the languages that you want to enable.

If you can't select the checkbox beside a language, you may already have three languages selected. Browse the full list of languages and clear a language that you no longer want to use. Then, select a new input language.

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Select an alternate keyboard layout

Some languages have more than one keyboard layout option. For those languages, you can select the keyboard layout that feels most natural for you to use. The QWERTY keyboard layout is available as an option for all languages.

1.

On the Input Language screen, tap one of the enabled languages that you have already selected.

2.

If more than one option exists, in the drop-down list, tap a layout.

3.

If you want the layout you've selected to be the default whenever you use this language, tap Make Default.

Change your voice input language

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Language and Input.

3.

Tap Voice Dictation.

4.

In the Language drop-down list, tap the language you want to use.

Keyboard input methods

An input method enables you to type words or characters that are not available using the characters on your keyboard layout. In some cases, input methods give you a phonetic approximation of a word based on the keyboard layout you are using. Your device can then suggest a character or diacritic based on the sound you choose.

In other cases, input methods provide you with gestures and key combinations for languages. Some keyboard input methods are common to all supported languages, such as word prediction or selecting accented characters by pressing and holding keys.

Typing in other languages

You can set your BlackBerry device to recognize three different input languages when you type. As you type, your device makes predictions based on each of the language families. For example, if you use a Latin-based display language, predictions appear for any of the configured Latin-based languages. Similarly, if your display language is Korean, it will not display Arabic or Latin-based suggestions. When you set more than one typing language, you may need to consider the following:

• Some languages, such as Thai and Arabic, have more characters in the alphabet than there are keys on the keyboard.

You need to use a keystroke combination to access the second or third character on a particular key. For information about how to access these types of characters, see the help for typing in that language.

• Different languages may have different keyboard layouts. For example, American English uses a QWERTY keyboard layout, but French uses an AZERTY keyboard layout. Some keys appear in locations that you may not be used to.

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• Similar languages may have slightly different keyboard layouts. For example, many languages use a QWERTY keyboard layout. However, Danish, Spanish, and Romanian include different characters on the basic keyboard that aren't on other QWERTY keyboard layouts.

• Some supported languages, such as Hebrew, Farsi, and Arabic, read right-to-left. If you change to one of these languages from a left-to-right language in the middle of a sentence, your device automatically places the characters you type on the left side of the cursor. When you change back to the left-to-right language, you need to move your cursor back to the right side of the text.

Typing in Arabic or Farsi

The Arabic and Farsi keyboard layouts support the following features:

• The Arabic language has more characters in the alphabet than there are keys on the keyboard. As a result, more than one native character appears on one key. There may be alternate letters that are related to a primary letter or have a similar form. You can use the keyboard mapping guide that appears with the typing task to determine how to press and hold a letter or multi-press to access the second and third characters on each key.

• The Farsi language has a few characters that are different from the basic Arabic alphabet. These characters are listed on the keyboard mapping guide.

• Word prediction and flicking word suggestions up onto the screen (if you have this feature turned on)

• You can type alternate characters in two ways. You can press and press a letter. A second method is to press and hold the primary character. Then, select the alternate character from the options.

• The Arabic language has many diacritics that you can add to characters. To add a diacritic, press the diacritic key on the row of touch screen keys above the keyboard. Then, touch the diacritic you want to add.

Typing in Chinese

The Chinese language input methods support the following features:

• You can type using a Latin-based alphabet on a QWERTY keyboard layout by pressing

and then a letter.

Typing in Danish, Norwegian, Finnish, or Swedish

The Danish, Norwegian, Finnish, and Swedish languages are largely based on a Latin alphabet with a few variations. These languages use the basic QWERTY keyboard layout with the addition of Å, Æ and Ø (for Danish and Norwegian), and Ö and

Ä (for Finnish and Swedish). The keyboards also support the following features:

• Word prediction and flicking word suggestions up onto the screen (if you have this feature turned on)

• You can type alternate characters in two ways. You can press

and press a letter. A second method is to press and hold the primary character. Then, you can select the alternate character from the options.

• Alternate characters are available for I (Ä), O (Ö), P (Å), K (Æ), and L (Ø).

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Typing in Greek

The Greek keyboard supports the following features:

• Word prediction and flicking word suggestions up onto the screen (if you have this feature turned on)

• You can type alternate characters in two ways. You can press

and press a letter. A second method is to press and hold the primary character. Then, you can select the alternate character from the options.

Typing in Russian

The Russian keyboard and language supports the following features:

• Word prediction and flicking word suggestions up onto the screen (if you have this feature turned on)

To access more Cyrillic characters on the Russian keyboard layout, you can use one of the following methods:

• To type an uppercase character, you can press

and press a letter.

• Alternate characters are available for T, I, P, L, M, or $. To type an alternate character, double-press the primary character.

• To type an accented version of a character, press and hold the primary character. Then, you can select the accented character.

Typing in Hebrew

The Hebrew keyboard supports the following features:

• Word prediction and flicking word suggestions up onto the screen (if you have this feature turned on).

• To type a letter from the Latin-based alphabet using a QWERTY keyboard layout, you can press and press a letter.

Typing in Japanese

The Japanese keyboard supports the following features:

• Word prediction and flicking word suggestions up onto the screen (if you have this feature turned on).

• To type a letter from the Latin-based alphabet using a QWERTY keyboard layout, you can press and press a letter.

Typing in Korean

The Korean keyboard supports the following features:

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User Guide Settings

• The Korean language has more characters in the alphabet than there are keys on the keyboard. As a result, some keys have more than one native character on one key. You might need to use the keyboard mapping guide to determine how to access the second and third characters on each key.

• Word prediction and flicking word suggestions up onto the screen (if you have this feature turned on).

• Alternate characters are available for Q, W, E, and R.

• You can type alternate characters in two ways. You can press

and press a letter. A second method is to press and hold the primary character. Then, you can select the alternate character from the options.

Typing in Latin-based languages

The Latin-based languages that use a variation of the QWERTY, QWERTZ, or AZERTY keyboard layout support the following features:

• Word prediction and flicking word suggestions up onto the screen (if you have this feature turned on).

• To type an uppercase character, you can press

and press a letter.

• To type an accented version of a character, press and hold the primary character. Then, you can select the accented character.

Typing in Thai

The Thai keyboard supports the following features:

• The Thai language has more characters in the alphabet than there are keys on the keyboard. As a result, there is more than one native character on one key. You can use the keyboard mapping guide that appears with the typing task to determine how to access the second and third characters on each key.

• Word prediction and flicking word suggestions up onto the screen (if you have this feature turned on).

• To type an alternate character, you can press

and press a letter.

• To type an accented version of a character, you can press and hold the primary character. Then, you can select the accented character.

Typing in Vietnamese

The Vietnamese keyboard supports the following features:

• The Vietnamese language has more characters in the alphabet than there are keys on the keyboard. As a result, some keys have more than one native character on one key. You might need to use the keyboard mapping guide to determine how to access the second and third characters on each key.

• Word prediction and flicking word suggestions up onto the screen (if you have this feature turned on).

• To type an uppercase character, you can press

and press a letter.

• To type an accented version of a character, you can press and hold the primary character. Then, you can select the accented character.

• Accented characters are available for E, O, A, and D.

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User Guide Settings

Screen display

You can set preferences for your screen display, such as font size and wallpaper, as well as connect your device to an external display.

Change your backlighting

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Display.

3.

To adjust the brightness, move the slider back and forth.

Tip: After you swipe down from the top of the screen, if you see slider without going into the Display screen.

in the quick settings, you can tap to display the

Change your font size

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Display.

3.

In the Font Size drop-down list, tap the size of font that you want to use.

Set your wallpaper

You can set a picture as your wallpaper. You can also choose a picture to display when your device is locked that is different from your home screen wallpaper.

1.

Open a picture.

2.

Tap > Wallpaper.

You can edit the picture by cropping, adding filters, and more.

3.

Tap Done.

4.

Select Lock Screen, Home Screen, or Both.

5.

Tap OK.

Tip: When all of your apps are closed, you can set the option to show only your wallpaper. Swipe down from the top of the screen. Tap Settings > Display. Turn on the Show Wallpaper When All Apps Are Closed switch. You can swipe right to see all of your app icons.

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User Guide Settings

Use your device as a flashlight

You can add the option to use your device as a flashlight to the Quick Settings menu.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Quick Settings.

3.

Select the Flashlight checkbox.

Turn off icon labels in the action bar

By default, labels appear under icons in the action bar at the bottom of the screen. The labels identify and explain the signature actions available to you. If you turn off this setting, icon labels don't appear unless you touch and hold the icon in the action bar. To turn off the labels:

Tip: You can slide your finger between icons to see the labels. To avoid selecting an option, slide your finger outside of the action bar.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Display.

3.

Turn off the Always Show Icon Labels switch.

Accessibility

Your BlackBerry 10 device uses several well-established accessibility aids for people with disabilities. These aids include magnify mode, hearing aid mode, TTY support, closed captions, text size adjustment, and the BlackBerry Screen Reader.

For more information, see the Accessibility User Guide

Media cards and storage

A media card lets you store more pictures, videos, music, and documents on your BlackBerry device! The files that you store on your device can be transferred between your device and your computer in just a few steps.

Moving or copying media files and documents

You can drag and drop documents, pictures, videos, music, and other files by using your BlackBerry device as a drive on your computer.

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User Guide Settings

You can also use BlackBerry Link to keep your media files and documents in sync between your device and your computer.

To download BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink . For more information about synchronizing media files and documents, see the Help in BlackBerry Link.

Tip: To locate files on your device, if you know the file or folder name, tap to search for it.

Transfer files between your computer and device using a USB connection

1.

Using a USB cable, connect your BlackBerry device to your computer.

2.

If necessary, enter your device password.

Your device and media card appear as drives on your computer.

3.

Go to the files or folders that you want to copy.

4.

Drag and drop the files or folders.

Transfer files between your computer and device using a Wi-Fi connection

You must set a new storage access password each time that you turn on access to storage using a Wi-Fi network. Before files are moved over a Wi-Fi network, you are prompted to enter the storage access password.

1.

On the home screen of your BlackBerry device, swipe down from the top of the screen.

2.

Tap Settings > About.

3.

In the Category drop-down list, tap Network. Make note of the IPv4 address.

4.

Tap .

5.

Tap Storage and Access.

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User Guide Settings

6.

Turn on the Access using Wi-Fi switch.

7.

Type a storage access password.

8.

Tap Identification on Network and make note of the Username.

9.

On your computer, do one of the following:

• If your computer uses a Windows operating system, in a Run command, type the IP address using the following format: \\xxx.xxx.xxx.xxx.

• If your computer uses a Mac operating system, click Go > Connect to Server. Type the IP address using the following format: smb://xxx.xxx.xxx.xxx.

10. Go to the files or folders that you want to copy.

11. When prompted, enter the username and storage access password.

12. Drag and drop the files or folders.

Using a media card

Want more space to store your ring tones, videos, pictures, and songs? For additional space to save documents and media files, you can insert a microSD card into your BlackBerry device. Using a media card can help to increase the performance and power efficiency of your device.

You might be able to move large amounts of data by simply moving the media card into another device that supports the microSD card.

Supported media cards

Your BlackBerry device supports media card sizes up to 64 GB. Only microSD cards are supported.

To use a media card larger than 32 GB, you may need to format the media card to FAT32 format. You can use your device to format your media card.

Format your media card

You can format your media card to help resolve an issue with the media card. When you format your media card, all of your media card data is deleted.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Storage and Access.

3.

Tap Format Media Card.

Wipe data from your media card

To help protect your privacy, you can permanently delete all of your media card data. Depending on the amount of data, this process might take some time.

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User Guide Settings

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Storage and Access.

3.

Tap Erase Media Card.

To use the media card again, you must format it.

Turn on encryption

Your BlackBerry device creates and stores an encryption key when you turn on encryption. Your device uses this encryption key to access encrypted files on your media card.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Security and Privacy > Encryption.

3.

Do any of the following:

• Turn on the Device Encryption switch.

• Turn on the Media Card Encryption switch.

CAUTION: Turn off encryption or back up your encrypted media card files before a security wipe. A security wipe is designed to delete your device data including the encryption key. Without the encryption key, your device can’t access your encrypted media card files.

Check how much storage space is free

You can view the amount of used and free storage space available on your BlackBerry device and your media card. You can also see a breakdown of what types of files are taking up space.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Storage and Access.

3.

Tap Device Storage Details or Media Card Details.

Tip: The amount of available storage space displays when you minimize the File Manager app.

How do I free up storage space?

To make room for more files and apps, try any of the following:

• Save documents and media files on your media card. To automatically save camera pictures and videos on your media card, on the home screen, tap . Swipe down from the top of the screen and tap .

• Move documents and media files from your device to your media card using File Manager.

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User Guide Settings

• Reduce the size of pictures that you take and videos that you record. To change the ratio option for your pictures and videos, on the home screen, tap > .

• Transfer some of your data to your computer using a USB connection, a Wi-Fi connection, or BlackBerry Link. To download BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink .

• Delete files that you don't need. To delete multiple items, in an app, tap

> . Select the items and tap >

.

• Delete apps that you don't use. To delete an app, on the home screen, touch and hold an app icon until the icons begin to blink. On the icon for the app that you want to delete, tap deleted.

. If you don't see on the app icon, the app can't be

Optimize your device's performance

If you find that your BlackBerry device is running unusally slow, try any of the following:

• Close any apps that you aren't using.

• Delete messages that you don't need to keep.

• In your browser privacy settings, clear your history, cookies, and other website data.

Error messages: Media card

If your BlackBerry device detects a possible problem or issue with your media card, you can view more details about the error in your Storage and Access settings.

Your media card isn't recognized

The media card might be in an unreadable format. Consider formatting the media card.

CAUTION: Media card data is deleted when you format a media card.

Media card is password protected

A password is blocking access to the media card and data stored on it. Insert a media card into your BlackBerry device that isn't password protected.

Your media card is read-only

You can view and open files on the media card. You can't move, delete, or modify the files on the media card.

Your media card isn't responding

The media card isn't communicating with your BlackBerry device. Consider using a different media card.

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User Guide Settings

No media card was found

Make sure that there is a media card in your BlackBerry device and that it's inserted properly.

Using your device with BlackBerry Link

Use BlackBerry Link to manage your device and allow connections between your device and your computer. You can:

• Allow remote file access, so that your device can access files stored in the libraries on your computer.

• View and delete files that are stored on your computer from your device.

• Sync contacts and calendar appointments between your device and your computer.

• Sync music, pictures, videos, and documents between your device and your computer over a USB connection or a Wi-

Fi connection.

• Back up and restore your device data.

• Transfer supported settings and data to a new device.

• Manage multiple devices on your computer that use the same or a different BlackBerry ID.

• Update or reinstall your device software.

To download the latest version of BlackBerry Link to your computer, visit www.blackberry.com/BlackBerryLink .

About pairing and connecting your device to a computer or tablet

You can install programs, such as BlackBerry Blend or BlackBerry Link, on your computer or tablet to enhance the experience with your BlackBerry device.

Use BlackBerry Blend to interact with your device from your computer or tablet. You can access your messages, files, and certain apps on your computer or tablet in the same way you'd use them on your device. You can:

• View and respond to messages and chats from different accounts in the BlackBerry Hub.

• Access your BBM chats, groups, and channels.

• Access your text (SMS) messages.

• View and update your calendar events and contacts.

• Copy and transfer your files between your device and computer or tablet.

You can use BlackBerry Blend to connect BlackBerry devices running BlackBerry 10 OS version 10.3 with computers and tablets running the following software:

• Windows 7 or later

• Mac OS X 10.7 or later

• iOS 6.0 or later

• Android 4.4 or later

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User Guide Settings

To download the latest version of BlackBerry Blend to your computer or tablet, visit www.blackberry.com/BlackBerryBlend .

Use BlackBerry Link to manage your device and allow connections between your device and your computer. You can:

• Allow remote file access, so that your device can access files stored in the libraries on your computer.

• View and delete files that are stored on your computer from your device.

• Sync contacts and calendar appointments between your device and your computer.

• Sync music, pictures, videos, and documents between your device and your computer over a USB connection or a Wi-

Fi connection.

• Back up and restore your device data.

• Transfer supported settings and data to a new device.

• Manage multiple devices on your computer that use the same or a different BlackBerry ID.

• Update or reinstall your device software.

BlackBerry Link supports BlackBerry devices running BlackBerry 10 OS and BlackBerry PlayBook tablets running

BlackBerry PlayBook OS 2.1.

To download the latest version of BlackBerry Link to your computer, visit www.blackberry.com/BlackBerryLink .

Related information

About BlackBerry Blend,

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Disconnect your device from BlackBerry Blend, 263

Set up your computer with BlackBerry Link

The first time you open BlackBerry Link, you can give your computer a display name that identifies your computer on your device and in BlackBerry Link. BlackBerry Link displays the default pictures, videos, and documents libraries on your computer that you can sync with and access from your device.

To set up your BlackBerry ID with BlackBerry Link, make sure that your computer is connected to the Internet.

1.

On your computer, open BlackBerry Link.

2.

Type a display name for your computer. Click Next.

3.

Select the music sources on your computer, such as Windows Media Player or iTunes. On a Mac computer, you can also select the folders for your Documents library.

4.

If you have an Internet connection, sign in to or create a BlackBerry ID.

5.

Select the checkboxes beside the devices you want to grant remote file access to.

6.

Click Finish.

Set up your device in BlackBerry Link

When you set up your device in BlackBerry Link, you can give your device a display name. This name appears on your device and also identifies your device in BlackBerry Link.

1.

On your computer, open BlackBerry Link.

2.

Connect your device to your computer using a USB cable.

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User Guide Settings

3.

If necessary, type the password for your device.

4.

At the side of the BlackBerry Link window, click your device.

5.

Type a display name for your device.

6.

Do one of the following:

• To establish a permanent connection with your computer, on a Windows computer, select the Manage this device with BlackBerry Link option. On a Mac computer, select the Link this device and this computer option.

• To establish a one-time connection with your computer, on a Windows computer, select the This is a one-time connection; do not manage this device with BlackBerry Link option. On a Mac computer, select the Do not link this device and this computer. This is a one-time connection. option.

7.

Do one of the following:

• To add your device to BlackBerry Link without transferring data from an old device or updating the device software, on a Windows computer, click Start Using My Device. On a Mac computer, click Next > Finish.

• To transfer data before you add your device to BlackBerry Link, on a Windows computer, click Switch Devices.

On a Mac computer, click Transfer Data. Follow the instructions on the screen.

If you want to stop associating your device with BlackBerry Link, you can remove your device from BlackBerry Link. If your device is associated with a BlackBerry ID, sign out of BlackBerry ID first.

1. On your computer, open BlackBerry Link.

2. At the side of the BlackBerry Link window, click your device.

3. Click Remove Device.

4. On a Windows computer, click OK. On a Mac computer, click Remove.

About BlackBerry ID and BlackBerry Link

Your BlackBerry ID is a username (email address) and password used to access multiple BlackBerry products and services, such as BBM and the BlackBerry World storefront. In many situations, your BlackBerry ID allows BlackBerry products to work seamlessly without prompting you to enter your username and password.

If you don't have a BlackBerry ID and you want one, you can create it from BlackBerry Link.

When you sign in with your BlackBerry ID in BlackBerry Link or BlackBerry Blend, your computer becomes another device that is associated with your BlackBerry ID. All your devices associated with your BlackBerry ID appear in BlackBerry Link.

About remote file access

Imagine arriving at a meeting, only to discover that a document you need is on your computer. Remote file access lets you use the File Manager app on your device to access and manage media and documents on the computer that BlackBerry

Link is installed on.

By default, devices you add to BlackBerry Link can access files in the media and documents libraries on your computer, as long as they are associated with the same BlackBerry ID you use in BlackBerry Link. You can turn off remote access for specific devices.

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User Guide Settings

View paired computers

Your BlackBerry device can be connected to up to ten computers using BlackBerry Link.

1.

On your device, on the home screen, swipe down from the top of the screen.

2.

Tap Settings > Device Connections.

Tip: To access your computer files over the mobile network, turn on the Use Mobile Network switch.

To remove a computer from the list, touch and hold a computer. Tap .

Access files stored on your computer

To use this feature, BlackBerry Link must be open on your computer, and associated with your BlackBerry ID. By default, remote file access is turned on when you add a new device to BlackBerry Link. On your computer, you can specify the folders that you want to access.

1.

Connect your device to a wireless network. For example, a Wi-Fi network.

2.

On the home screen of your device, swipe down from the top of the screen.

3.

Tap Settings > Device Connections.

4.

Turn on the Allow Connections switch.

5.

Tap the computer you want to access.

6.

To switch between paired computers, in the File Manager app, tap .

If BlackBerry Balance is enabled on your device, use the File Manager app in your personal space.

Tip: Check your computer settings or connect it to a power source to prevent your computer from entering sleep mode or turning off.

Edit or delete a file

On your device, do one of the following:

• To edit a file that's stored on your computer, tap the file. If your BlackBerry device supports editing the file, tap .

If you save your changes in the default location, the original version on your computer.

indicates when BlackBerry Link is syncing the file and overwriting

• To permanently delete a file from your device that's stored on your computer, touch and hold a file. Tap .

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User Guide Settings

Copy a file from your computer to your device

After you save a file that's stored on your computer to your BlackBerry device, you can view the file even when you're not connected to the Internet.

1.

On your device, touch and hold a file that's stored on your computer.

2.

Tap .

3.

Navigate to where you want to save the file. For example, your media card.

4.

Tap Paste.

If BlackBerry Link syncs your device and computer files, you might have two versions of the file on your computer (the original file and the version that you saved to your device). Make sure that you open the version that you last edited before making more updates to the file.

About backing up device data

Using BlackBerry Link, you can back up and restore most of the data on your BlackBerry device. You can back up your settings, phone history, fonts, saved searches, messages, organizer data, browser bookmarks, and media files.

You should regularly create and save a backup file on your computer, especially before you update any software.

Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.

Note: If your device is activated on BlackBerry Enterprise Service 10, contact your administrator to verify if you are able to back up and restore your device data.

Set backup preferences in BlackBerry Link

You can set the option to back up your BlackBerry device automatically when you connect your device to your computer.

You can also customize the backup file name that BlackBerry Link creates and select which types of data to include in your backup file.

On a Windows computer, do the following:

1. Open BlackBerry Link.

2. At the side of the BlackBerry Link window, click your device.

3. Click Back Up & Restore.

By default, BlackBerry Link performs a quick backup of your device, including all data except your media files and applications.

4. Do one of the following:

• To set the option to back up your device automatically, select the Automatically back up my device checkbox. In the drop-down list, select how often you want to back up your device data.

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User Guide Settings

• To back up all of your device data, select the Full Backup option.

• To back up specific data, select the Custom Backup option. Click Configure. Select the checkboxes beside the data that you want to include in your backup files.

On a Mac computer, do the following:

1. Open BlackBerry Link.

2. At the side of the BlackBerry Link window, click your device.

3. Click Back Up & Restore.

By default, BlackBerry Link backs up all of your device data.

4. Do one the following:

• To set the option to back up your device automatically, select the Back up my device checkbox. In the drop-down list, select how often you want to back up your device data.

• To back up specific data, choose the Select data to include in your backup files checkbox. Select the checkboxes beside the data you want to include in your backup files.

Back up your device data

You can manually back up the data on your BlackBerry device at any time. By default, BlackBerry Link performs a quick backup of your device, including all data except your media files and applications. If you set backup preferences,

BlackBerry Link creates a backup file containing the data you specify

1.

On your computer, open BlackBerry Link.

2.

Connect your device to your computer using a USB cable.

3.

At the side of the BlackBerry Link window, click your device.

4.

Click Back Up & Restore.

5.

On a Windows computer, click Back Up Device. On a Mac computer, click Back Up Now.

Restore your device data

With BlackBerry Link, you can restore backup files that include supported data from devices running BlackBerry Device

Software 5.0 or later and BlackBerry 10 OS.

On a Windows computer, do the following:

1. Open BlackBerry Link.

2. Connect your device to your computer using a USB cable.

3. At the side of the BlackBerry Link window, click your device.

4. Click Back Up & Restore.

5. Do one of the following:

• To restore all of the data in a backup file to your device, click a backup file.

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User Guide Settings

• To restore specific data in a backup file to your device, click a backup file. Click the Custom Restore option. Clear the checkbox beside one or more databases that you don't want to restore.

• To restore data from a backup file that isn't listed, click

. Navigate to the .bbb or .ipd file. Click OK.

6. Click Restore.

On a Mac computer, do the following:

1. Open BlackBerry Link.

2. Connect your device to your computer using a USB cable.

3. At the side of the BlackBerry Link window, click your device.

4. Click Back Up & Restore.

5. Click Restore Device.

6. Do one of the following:

• To restore all of the data in a backup file to your device, click a backup file.

• To restore specific data in a backup file to your device, click a backup file. Clear the Restore all data checkbox.

Clear the checkbox beside one or more databases that you don't want to restore.

• To restore data from a backup file that is not listed, click Change. Navigate to the .bbb file or .ipd file. Click OK.

• To remove all of your device data and restore your device to its default factory settings, click Restore to factory settings.

7. Click Restore.

About updating your device software with BlackBerry

Link

You might want to update your device software for any of the following reasons:

• To access the latest apps and features

• To resolve a technical issue

• Your service provider requires that you update your device software

If a new version of the device software is available for your device, a notification appears on your computer, beside your device name in BlackBerry Link. You can choose to automatically download device software updates as well as updates to

BlackBerry Link software.

Your data and settings are automatically restored on your device when the software update is complete. It could take up to an hour to update your device software. During that time, you can't disconnect your device from your computer.

Update your device software with BlackBerry Link

Before you begin, make sure that your computer is connected to the Internet.

1.

On your computer, open BlackBerry Link.

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User Guide Settings

2.

Connect your device to your computer with a USB cable.

3.

At the side of the BlackBerry Link window, click your device.

4.

Click Software Updates > Check for Updates.

5.

If a software update is available, click Install Update.

Note: If you want software updates to be installed automatically when you connect your device to BlackBerry Link, select the Automatically download updates for your device software and BlackBerry Link checkbox.

Restore your device to its factory default settings using BlackBerry Link

If you restore your BlackBerry device to its default settings, BlackBerry Link deletes all of the data and third-party applications from your device. Any IT policies that are applied to your device are also deleted. After you restore your device to its default settings, you can run the setup application on your device to begin using the device again.

Before you begin, you should back up your data so that you have a copy on your computer.

CAUTION: You can't stop the process of restoring your device to its default settings after you start it. If you reset your device, the process continues after the device restarts.

1.

On your computer, open BlackBerry Link.

2.

Connect your device to your computer using a USB cable.

3.

At the side of the BlackBerry Link window, click your device.

4.

Do one of the following:

• On a Windows computer, click Back Up & Restore. Click Factory Reset.

• On a Mac computer, at the top of the screen, click BlackBerry Link > Preferences. Click Reload > Reload.

Troubleshooting: BlackBerry Link

I can't access files on my computer

To access your computer files using your BlackBerry device, BlackBerry Link must be open on a computer that's connected to the Internet.

If you don't see your computer as a source in the File Manager app, try the following:

1. Minimize the File Manager app and verify that you don't see the

Manager app in your personal space.

2. On the home screen, swipe down from the top of the screen.

3. Verify that your device is connected to a wireless network.

4. Tap

Settings.

5. Do the following:

icon on the app. If you see this icon, use the File

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User Guide Settings

• In the BlackBerry ID section, verify that you are signed in using the same BlackBerry ID as on your computer.

• If your device is connected to a mobile network instead of a Wi-Fi network, in the Device Connections section, turn on the Use Mobile Network switch.

• In the Device Connections section, verify that the Allow Connections switch is turned on.

If you still can't see your computer files, on your computer, try any of the following:

• Verify that your computer is turned on and not in sleep mode.

• Verify that your computer has an active Internet connection.

• Confirm that you are signed in to your BlackBerry ID in BlackBerry Link.

• Verify that the files that you want to access are in the location that is specified in BlackBerry Link.

• Some work or public networks might prevent you from accessing your files on your device. Try connecting to a different network and try again.

I don't see my device in BlackBerry Link

On your device, try the following:

• Swipe down from the top of the screen.Tap

Settings. In the BlackBerry ID section, verify that you are signed in using the same BlackBerry ID as on your computer.

• If your device is connected to a mobile network instead of a Wi-Fi network, in the Device Connections section, turn on the Use Mobile Network switch.

• In the Device Connections section, verify that the Allow Connections switch is turned on.

On your computer, try the following:

• Turn off synchronization applications or antivirus applications temporarily.

• Sign out of BlackBerry Link and sign in again.

• Reset your BlackBerry ID username and password at www.blackberry.com/bbid .

• If you’re using antivirus software on your computer, check that the firewall is not blocking your connection to

BlackBerry Link.

I can't create a backup file that contains all of my device data

Try the following:

• Connect your BlackBerry device to your computer using a USB cable. You can't create a backup file of your device data over a Wi-Fi network.

• On your device, verify that you are signed in to your BlackBerry ID. If you are not signed in, BlackBerry Link can't back up the data in your personal space.

• Verify that you entered the password on your device to unlock your work space. BlackBerry Link can't back up the data in your work space if your work space is locked.

• If your device is activated on BlackBerry Enterprise Service 10, verify with your administrator that you can restore data to your device.

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User Guide Settings

I can't restore a backup file to my device

Try the following:

• Connect your BlackBerry device to your computer using a USB cable. You can't restore the data to your device over a

Wi-Fi network.

• On your device, verify that you are signed in to your BlackBerry ID on your device. If you are not signed in, BlackBerry

Link can't restore the data to your personal space.

• Verify that the same BlackBerry ID used on the device to create the backup file is being used on the device you are trying to restore the backup file to. On your device, try signing in to the BlackBerry ID that is associated with the backup file.

• If your device is activated on BlackBerry Enterprise Service 10, verify that you entered the password on your device to unlock your work space. BlackBerry Link can't restore the data to your work space if your work space is locked.

• If your device is activated on BlackBerry Enterprise Service 10, verify with your administrator that you can restore data to your device.

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