Security and backup. Blackberry Classic, Classic Smartphone, Q10

Security and backup. Blackberry Classic, Classic Smartphone, Q10

Security and backup User Guide

Security and backup

Passwords and locking

There are several types of locks, PINs, and passwords that you can use to help protect your BlackBerry device.

If you use your device for work, your organization might already have security settings in place, such as requiring a password to unlock your device.

BlackBerry ID

A BlackBerry ID is an email address and password that gives you access to BlackBerry websites, apps, and services. If you change your BlackBerry device, a BlackBerry ID helps you to transfer data to your new device. Make sure that you use the same BlackBerry ID for all of your BlackBerry devices.

Log in with your BlackBerry ID to do the following and much more:

• Keep track of your app purchases and payment options from the BlackBerry World storefront.

• Make the most of BBM features, such as backing up and moving BBM contacts to a new BlackBerry device.

• Start and stop BlackBerry Protect.

Password locking and screen locking

While your device is locked, you can still receive notifications of new email and text messages (SMS and MMS), make an emergency phone call, view your battery charge level, set an alarm, or take a picture.

To conserve battery power and avoid accidental key presses, lock the screen. To help to avoid unauthorized use of your device, you need to set a device password.

In your display and security settings, you can set your device to lock itself after a certain amount of inactivity. You can also write a custom message that displays on the locked screen.

If you forget your password, it can't be recovered. BlackBerry recommends that you back up your data regularly. By default, for security reasons your device data is deleted when an incorrect password is entered ten times.

BlackBerry Balance and the work space password

If you associate your device with your organization's network, your administrator might turn on BlackBerry Balance technology. BlackBerry Balance is designed to separate and secure areas of your device as work-only or personal-only.

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Your administrator may require you to set a work space password to protect files, apps, and data associated with your organization, such as your work email account. Your administrator sets rules to control whether you can use the same password for both your work space and device.

If you enter your work space password more than the allowed number of times, your work space and the contents within it are deleted. You can reduce or increase the number of allowed work password attempts in your BlackBerry Balance settings.

Note: Your administrator might not permit you to change some password lock options for your work space, such as the password requirement, the timeout duration, and using the same password for your work space and your device.

Network lock and unlock code

To use a SIM card from another service provider, for example, if you’re traveling and want to use a local service provider’s network, you can request unlock codes (MEP codes) from your current service provider, and change the Phone Network

Lock settings for your SIM card.

If you exceed the number of allowed attempts to enter an unlock code, your SIM card will allow emergency calls only. For assistance, you can contact your service provider.

SIM card PINs

You can set two different PINs for the SIM card in your device. You can use a SIM card PIN to help to prevent unauthorized use of your SIM card in another device. For example, if you lose your SIM card and someone tries to use it in another device, the SIM card can't be used unless the PIN is entered correctly. If you exceed the number of allowed attempts to enter the SIM card PIN, your SIM card will stop functioning. To unblock your SIM card, contact your wireless service provider for a PUK code.

A SIM card PIN2 is designed to enable certain phone features like fixed dialing.

To get a SIM card PIN, contact your service provider and turn on SIM card security in your security settings.

Lock or unlock your device

Tip: A quick tap on the Power/Lock key will put your device to sleep. This should help you conserve battery power.

Related information

Lock your work space,

257

Keyboard shortcut: Lock your screen

Action

Lock the screen of your BlackBerry device

Shortcut

Press and hold K

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Lock your screen

By locking the screen, you can help prevent your BlackBerry device from sending accidental messages or pocket dialing.

Locking the screen doesn't turn off notifications for incoming calls or messages.

Press the Power/Lock key on the top of your device.

To unlock the screen, swipe up from the bottom of the screen.

Note: Try not to touch the trackpad when you swipe up to unlock the screen. Swipe up from the left side or right side of the trackpad.

Lock your device with a password

Looking for a simple way to help protect your BlackBerry device data and prevent unauthorized use of your device? You can set a device password so that you can lock your device when it's in open view or not in use.

1.

If you don't have a password, on the home screen, swipe down from the top of the screen. Tap Settings >

Security and Privacy > Device Password. Turn on the Device Password switch. Enter a password.

2.

To lock your device, do one of the following:

• Press and hold the Power/Lock key. Tap .

• To automatically lock your device after a certain amount of time, on the home screen, swipe down from the top of the screen. Tap Settings > Security and Privacy > Device Password. In the Lock Device After drop-down list, select an interval.

• To automatically lock your device when it's in a BlackBerry case, on the home screen, swipe down from the top of the screen. Tap Settings > Security and Privacy > Device Password. Turn on the Lock Device When

Holstered switch.

• To allow an active app to override when your device locks, for example, so your device does not lock while you are watching a movie in the Videos app, on the home screen, swipe down from the top of the screen. Tap

Settings > Security and Privacy > Device Password. Turn on the Allow Apps to Extend Password Lock Time switch.

To unlock your device, press the Power/Lock key. Swipe up from the bottom of the screen. When prompted, enter your device password.

Note: Try not to touch the trackpad when you swipe up to unlock the screen. Swipe up from the left side or right side of the trackpad.

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Lock your device with your work space password

If your BlackBerry device uses BlackBerry Balance technology to separate your work and personal activity, you might be able to use the same password for your work space password and your device password, depending on the rules set by your administrator.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Security and Privacy > Device Password > BlackBerry Balance.

3.

If prompted, type your work space password.

4.

Turn on the Use as my device password switch.

5.

Type your device password. Tap OK.

6.

Type your work space password. Tap OK.

Unlock your device with a network unlock code

To obtain the unlock codes for your BlackBerry device, contact your service provider.

Your device might be network locked which allows your device to make a mobile network connection with only your current service provider. If you plan to travel internationally and you want to use a SIM card from another service provider, you might need to enter an unlock code.

Tip: To see the current service provider associated with your device, on the home screen, swipe down from the top of the screen. Tap Settings > About. In the Category drop-down list, tap SIM Card.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Security and Privacy > SIM Card.

3.

In the Phone Network Lock section, tap a locked item.

4.

When prompted, enter the unlock code.

CAUTION: For security reasons, each unlock code can only be entered incorrectly 10 times. If you exceed the number of allowed attempts to enter an unlock code, your SIM card will allow emergency calls only. For assistance, contact your service provider.

Change or remove your device password

CAUTION: If you can't remember the password for your BlackBerry device, the only way to change your password or regain access to your device is to delete all of your data by completing a security wipe.

If BlackBerry Balance technology is set up on your device, depending on the rules set by your administrator, you might not be able to remove the password for your device.

1.

On the home screen, swipe down from the top of the screen.

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2.

Tap Settings > Security and Privacy > Device Password > Change Device Password.

To stop using a password, turn off the Device Password switch.

Related information

Change your work space password,

257

How do I reset my device password if I forget it?

Your BlackBerry device password can't be recovered or changed if you don't enter your current password correctly. For security reasons, the only way that you can reset your password without knowing your current password is to delete all of your device data. You can do this by entering an incorrect device password multiple times.

BlackBerry recommends that you regularly create and save a backup file on your computer.

Display text when your device is locked

You can display text on the screen of your BlackBerry device when the device is locked. For example, you can display a favorite quote, emergency contact information, or your own contact information so that if you lose your device, anyone who finds it can contact you.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Security and Privacy > Lock Screen.

3.

In the Lock Screen Message fields, type the text.

To delete the text that appears on the screen when your device is locked, delete the text in the Lock Screen Message fields.

Protect your SIM card with a PIN

You can use a SIM card PIN to prevent unauthorized use of your SIM card in another device. For example, if you lose your

SIM card and someone tries to use it in another device, the SIM card can't be used unless the PIN is entered correctly.

You can request the PIN for your SIM card from your service provider.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Security and Privacy > SIM Card.

3.

Turn on the SIM Card PIN Lock switch.

4.

Type the SIM card PIN that your service provider gave you.

CAUTION: If you exceed the number of allowed attempts to enter the SIM card PIN, your SIM card will stop functioning. To unblock your SIM card, contact your service provider.

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Change your SIM card PIN

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Security and Privacy > SIM Card.

• To change the PIN that protects your SIM card, tap Change PIN 1.

• To change the PIN that controls access to calling features such as fixed dialing, tap Change PIN 2.

BlackBerry Protect

BlackBerry Protect includes features designed to help you find your BlackBerry device and help protect your device's data if your device is ever lost or stolen. You can manage up to seven devices from your BlackBerry Protect account.

Finding and protecting a lost device

After you turn on BlackBerry Protect in your device settings, visit http://protect.blackberry.com

and sign in with your

BlackBerry ID. On the BlackBerry Protect website, you can view the current location of your device on a map, make it ring

(even if it's in silent mode), or display a custom message on your locked device to provide instructions about how to contact you. If your device is stolen, you can remotely lock it, change the password, or delete all of the data from your device.

If you add a work email account to your device, your administrator might disable BlackBerry Protect, or the ability to remotely change your password or locate your device.

Set up BlackBerry Protect on your device

To use BlackBerry Protect, your BlackBerry device must be connected to a wireless network.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > BlackBerry Protect.

3.

Turn on the BlackBerry Protect switch.

4.

To be able to view the current location of your device on a map, tap Location Services. Turn on the Location Services switch.

Tip: To use BlackBerry Protect features, go to http://protect.blackberry.com

and sign in with your BlackBerry ID.

Find more information about BlackBerry Protect

For more information on BlackBerry Protect, see the BlackBerry Protect User Guide .

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Troubleshooting: BlackBerry Protect

I can't turn on BlackBerry Protect

If your BlackBerry device is associated with an Enterprise Mobility Management solution from BlackBerry, this feature might be turned off by your administrator. To learn about how your device can be protected against loss or theft, contact your administrator.

Security settings

You can set and change the security settings for applications on your BlackBerry device, and set up parental controls to restrict or limit access to features and content. You can use a smart card, and import certificates from your computer to increase the security of data on your device. And if you need to permanently delete all data from your device, you can wipe it.

Setting security permissions for apps

BlackBerry 10 OS includes application permissions that are designed to let you control the information and features that an application can access on your BlackBerry device. For example, you can control whether an app can access your email, contacts, pictures, or the location of your device. Keep in mind that some applications require specific permissions to work.

You can also help safeguard your device by downloading apps only from trusted sources, such as the BlackBerry World storefront.

When you open an app for the first time, your device might display a list of the files and features that the app wants to access. If something doesn't seem right to you, you can reject the app's request to access an item. For example, you might download a game that requests access to your messages, which might make sense if the game includes a feature to share your game score. However, if you aren't comfortable with the game having the ability to compose and view your email messages, you can turn off access to messages or delete the app. You can view or change permissions for most apps in your device settings.

For some apps, when you install the app, you are prompted to accept or decline all of the requested permissions. If you decline, the prompt will appear again the first time you open the app. You can't change the application permissions later unless you delete and reinstall the app.

Change or view app permissions

For some apps, if you turn off permissions, the app might not work as you expect. If an app isn’t working as you expect it to, consider turning on some or all of the app permissions.

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The Run When Minimized application permission setting lets an app continue performing tasks after you minimize the app on your BlackBerry device.To help extend the life of your battery, consider turning off the Run When Minimized permission for apps on your device.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Security and Privacy > Application Permissions.

• To view permissions for a particular app, tap an app.

• To view which apps use a particular permission, in the Permissions drop-down list, tap the permission.

3.

To turn on or turn off a permission, tap the switch.

4.

Restart your device for the change to take effect.

Related information

Turn off your device, 136

Wipe your device to delete your data

Before you wipe your BlackBerry device, consider backing up your data on a computer. A security wipe is designed to permanently delete your data so it can't be recovered. This includes email accounts, downloaded apps, media files, documents, browser bookmarks, and settings.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Security and Privacy > Security Wipe.

3.

Type blackberry.

4.

Tap Delete Data.

When the security wipe is complete, your device is turned off automatically. To turn on your device, press the Power/

Lock key.

Tip: If you are planning to give away or recycle your device, remember to also remove your SIM card and media card.

Related information

Delete your work space, 258

Using Parental Controls

Parental Controls are designed to give you more control over how a BlackBerry device can be used and contacted. You can turn off access to certain apps, features, and content. You can also restrict incoming phone calls and messages to people in the Contacts app.

Parental Controls settings are protected with a password, making them difficult to change or turn off without your knowledge. You can set your device so that the Parental Controls password is required to add an email or social networking account, or to purchase an app from the BlackBerry World storefront.

Note: If BlackBerry Balance technology is turned on, the Parental Controls feature is not available.

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Restrict or limit access to features and content

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Security and Privacy > Parental Controls.

3.

Turn on the Parental Controls switch.

4.

Enter the Parental Controls password.

5.

Tap to change the options.

Import a certificate from your computer

1.

Do one of the following:

• To import the certificate using a USB connection, connect your BlackBerry device to your computer using a USB cable. If necessary, on your computer, enter your device password.

• To import the certificate using a Wi-Fi connection, on your device, swipe down from the top of the home screen.

Tap Settings > Storage and Access. Turn on the Access using Wi-Fi switch. Type a storage access password.

Tap Identification on Network and make note of the Username.

2.

On your device, on the home screen, swipe down from the top of the screen.

3.

Tap Settings > About.

4.

In the Category drop-down list, tap Network.

5.

In the Wi-Fi or USB section, make note of the IPv4 address.

6.

On your computer, navigate to and copy a certificate file.

• If your computer uses a Windows operating system, in a Run command, type the IP address in the following format: \\xxx.xxx.xxx.xxx.

• If your computer uses a Mac operating system, select Go > Connect to Server. Type the IP address in the following format: smb://xxx.xxx.xxx.xxx.

7.

Do one of the following:

• If your computer uses a Windows operating system, open the media\downloads folder. If necessary, enter the username and storage access password.

• If your computer uses a Mac operating system, open the media/downloads folder. If necessary, enter the username and storage access password.

8.

Paste the certificate into the media\downloads or media/downloads folder.

9.

On your device, tap > Security and Privacy > Certificates > Import.

10. Follow the instructions on the screen.

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About smart cards

You can use a smart card and the password for your BlackBerry device or work space to unlock your device. You can use smart card certificates to send S/MIME-protected messages.

Smart cards store certificates and private keys. You can import certificates from a smart card to your device by using an external smart card reader or a microSD smart card. Private key operations such as signing and decryption use the smart card. Public key operations such as verification and encryption use the public certificates on your device.

Use two-factor authentication

Two-factor authentication lets you use a smart card and the password for your BlackBerry device or work space to unlock your device.

The Smart Password Entry feature is designed to make it easier for you to enter your passwords on your device. Your device can remember the format of the password you type in a password field and, if your password is numeric, the device will automatically set the number lock so that you don't have to press the Alt key to enter your password. Also, if the password for your device or work space and the password for your smart card are the same, your device can enter the password for your smart card when you type the password for your device or work space.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Security and Privacy > Device Password > Authenticator Settings.

3.

To set your device to use a smart card to unlock your device or your work space, in the Smart Card User

Authenticator drop-down list, tap Device or Work.

4.

Do any of the following:

• To set up your device so that it is easier to enter the password for your smart card and the password for your device or work space, turn on the Smart Password Entry switch.

• To set your device to lock when you remove your smart card from your device or an external smart card reader, turn on the Lock on Card Removal switch.

Import a certificate from a smart card

You can import a certificate from a microSD smart card inserted in your BlackBerry device, or in an external smart card reader that is connected to your device using a USB cable, or that is paired with your device using Bluetooth technology.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Security and Privacy > Smart Card > Import Certificates.

3.

Complete the instructions on the screen.

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Store your smart card password on your device

You can set your BlackBerry device to temporarily store your smart card password, so that you don't have to enter it as often. To clear the cache, lock your device.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Security and Privacy > Smart Card.

3.

Turn on the PIN Caching switch.

Turn off LED notifications for a smart card

The red LED flashes when your BlackBerry device accesses data on a smart card. You can turn off this indicator.

1.

On the home screen, swipe down from the top of the screen.

2.

Tap Settings > Security and Privacy > Smart Card.

3.

Turn off the LED Activity Indicator switch.

Password Keeper

You can use the Password Keeper app to store all your passwords, usernames, and security questions in one place. If you want a password that is difficult to guess, you can also use Password Keeper to generate random passwords that contain numbers, letters, and symbols.

Password Keeper is designed to encrypt your passwords to protect them. When you enter your password for the Password

Keeper app, the passwords that you store in the app are decrypted so you can see them.

Transfer password records

To transfer password records, you must first back up the password data as part of the backup file during the device switch process, or export the password records to a backup file.

If you saved the backup file to a media card, insert the media card into your new BlackBerry device. If you didn't save the backup file to a media card, you can use BlackBerry Link to transfer the records.

1.

In the Password Keeper app, swipe down from the top of the screen.

2.

Tap > Import Passwords.

3.

Complete the instructions on the screen.

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Store password records in the cloud

If you store password records in the cloud, you don't need to transfer records when you switch BlackBerry devices. When you sign in to your new device using your BlackBerry ID and the same Password Keeper password that you used on your old device, the records appear in the Password Keeper app.

1.

In the Password Keeper app, swipe down from the top of the screen.

2.

Tap .

3.

Turn on the Cloud Synchronization switch.

To delete password records stored in the cloud, tap Delete Cloud Records.

Manage password records

In the Password Keeper app, do any of the following:

• To add a record, tap . Enter the required information. Tap Save.

• To edit a record, tap the record. Tap . Edit the information. Tap Save.

• To copy a record, touch and hold a record. Tap .

• To make a record a favorite, touch and hold a record. Tap

• To delete a record, touch and hold a record. Tap .

. Favorites appear at the top of your password records.

Tip: You can multiselect records that you want to delete by tapping .

Use a password record to log in to a website

After you set up Password Keeper to use the Password Keeper Browser, you can use a username and password from a password record to log in to a website.

1.

In the Password Keeper app, swipe down from the top of the screen.

2.

Tap .

3.

In the Open website in drop-down list, tap Password Keeper Browser.

4.

To use a username and password on the login page for a website, tap a password record. Tap Website.

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Create a password record by sharing a web address or text

1.

Browse to a website or open an application and select the text you want to share with Password Keeper.

2.

Tap > .

3.

Tap Password Keeper.

4.

Add any additional information to your new record.

5.

Tap Save.

Change the Password Keeper password

1.

In the Password Keeper app, swipe down from the top of the screen.

2.

Tap > Change Password Keeper Password.

3.

Complete the instructions on the screen.

Lock Password Keeper

1.

In the Password Keeper app, swipe down from the top of the screen.

2.

Do any of the following:

• To lock Password Keeper manually, tap .

• To change when Password Keeper locks automatically, tap . Turn on or turn off any of the Lock switches.

Search Password Keeper

1.

In the Password Keeper app, tap .

2.

Enter the title, username, website name, or notes you are searching for.

3.

Tap the appropriate password record.

You can add a new record by tapping Add to Password Keeper.

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Create security questions and answers

You can create and store security questions and answers in your password records so that you don't have to remember the specific questions and answers that you set up on individual websites.

1.

In the Password Keeper app, add a new record or select an existing record. Tap .

2.

On the Add or Edit screen, tap .

3.

Select a question from the list or create a personalized question by tapping .

4.

Enter your answer or tap Generate an Answer.

5.

Tap Save.

Scan passwords for security risks

You can scan your Password Keeper passwords for weak, common, or vulnerable passwords.

1.

In the Password Keeper app, tap .

2.

Tap Scan Now.

3.

Tap a flagged password record to learn more about the risk associated with it.

To make a password more secure, change the password in Password Keeper and on the associated website.

Prevent password and username copying

If you turn off the copy feature, you must enter your passwords and usernames manually.

1.

In the Password Keeper app, swipe down from the top of the screen.

2.

Tap .

3.

Turn off the Allow clipboard copy switch.

Hide or show passwords in Password Keeper

In the Password Keeper app, do any of the following:

• Swipe down from the top of the screen. Tap . Turn on or turn off the Show password switch.

• In a password field, tap .

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Change the criteria for generating passwords

When you add a password record, Password Keeper can generate a random password for you.

1.

In the Password Keeper app, swipe down from the top of the screen.

2.

Tap and do any of the following:

• Change the Length field.

• Turn on or turn off the Include letters, Include numbers, or Include symbols switches.

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