6. Contacting Customer Support. LaCie Slim Blu-ray™

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6.  Contacting Customer Support. LaCie Slim Blu-ray™ | Manualzz

LaCie Slim Blu-ray •

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User Manual

Contacting Customer Support

page 26

6. Contacting Customer Support

Before You Contact Technical Support

1. Read the User Manual and review section

5. Troubleshooting

.

2. Try to isolate the problem. If possible, make the drive the only external device on the CPU, and make sure that all of the cables are correctly and securely attached.

If you have asked yourself all of the pertinent questions in the troubleshooting checklist, and you still can’t get your LaCie drive to work properly, contact us at www.lacie.com

. Before contacting us, make sure that you are in front of your computer and that you have the following information on hand:

Information

LaCie Slim Blu-ray serial number

Macintosh/PC model

Operating system version

Processor speed

Computer memory

The brands and models of other internal and external peripherals installed on your computer

Where to Find Information

Located on a sticker at the back of drive or on the original packaging

Mac users: Click on the Apple icon in the menu bar and select About This

Mac.

Windows users: Right click My Computer and select Properties > General.

Mac users: Click on the Apple icon in the finder bar and select About This

Mac. Select More Info... The Apple System Profiler will launch and will list your internal and external peripherals.

Windows users: Right click My Computer and select Properties > Hardware.

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