- Computers & electronics
- Data storage
- Data storage devices
- External hard drives
- LaCie
- Slim Blu-ray™
- User manual
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LaCie Slim Blu-ray •
D esign by
s am
H ecHt
User Manual
Contacting Customer Support
page 26
6. Contacting Customer Support
Before You Contact Technical Support
1. Read the User Manual and review section
.
2. Try to isolate the problem. If possible, make the drive the only external device on the CPU, and make sure that all of the cables are correctly and securely attached.
If you have asked yourself all of the pertinent questions in the troubleshooting checklist, and you still can’t get your LaCie drive to work properly, contact us at www.lacie.com
. Before contacting us, make sure that you are in front of your computer and that you have the following information on hand:
Information
LaCie Slim Blu-ray serial number
Macintosh/PC model
Operating system version
Processor speed
Computer memory
The brands and models of other internal and external peripherals installed on your computer
Where to Find Information
Located on a sticker at the back of drive or on the original packaging
Mac users: Click on the Apple icon in the menu bar and select About This
Mac.
Windows users: Right click My Computer and select Properties > General.
Mac users: Click on the Apple icon in the finder bar and select About This
Mac. Select More Info... The Apple System Profiler will launch and will list your internal and external peripherals.
Windows users: Right click My Computer and select Properties > Hardware.
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Table of contents
- 5 1. Introduction
- 6 1.1. Box Content
- 7 1.2. Minimum System Requirements
- 7 1.2.1. Burning and Mastering
- 8 1.2.2. Video and High Definition (HD) Playback
- 9 1.3. Views of the Drive
- 10 1.4. Cables and Connections
- 10 1.4.1. Hi-Speed USB
- 11 1.5. Blu-ray Technology
- 12 1.6. Supported BD, DVD, and CD Formats
- 12 1.6.1. Maximum Read and Write Speeds
- 13 1.6.2. Blu-ray, DVD, and CD Media Format Definitions
- 13 1.6.3. For Best Recording Results
- 14 2. Connecting Your LaCie Slim Blu-ray
- 14 2.1. Connecting the USB 2.0 Y Cable
- 15 2.2. Installing the BD/DVD/CD Burning Software (Windows)
- 15 2.2.1. Installing the Recording Software
- 15 2.2.2. Software Bundle
- 16 3. Using Your LaCie Slim Blu-ray
- 16 3.1. Inserting Discs
- 16 3.2. Accessing Discs
- 17 3.3. Ejecting Discs
- 17 3.4. Emergency Disc Ejection
- 18 4. Helpful Technical Information
- 18 4.1. Cyberlink Software Assistance
- 18 4.2. File System Formats
- 18 4.3. Acronyms
- 19 4.4. Blu-ray Writing Methods
- 20 4.5. About BD/DVD/CD Available Capacity
- 20 4.6. About compression standards
- 20 4.7. USB Questions & Answers
- 21 4.8. Data Transfers
- 22 5. Troubleshooting
- 23 5.1. The LaCie Slim Blu-ray and Mac OS
- 24 5.2. Self-Help
- 26 6. Contacting Customer Support
- 27 6.1. LaCie Technical Support Contacts
- 28 7. Warranty Information