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Customer Support
Help desk
Canon provides customer support and service for all Canon printer products. If you have any questions regarding your new printer, call the Canon Computer Systems Help Desk at 1-800-423-2366 . Help is available Monday through Friday from 8 A.M to 11 P.M. Eastern Standard Time (EST) and on Saturday from 11 A.M. to 6 P.M. EST. The Help Desk is closed on Sundays and Holidays.
If you seem to have an operational problem, try to solve it by referring to the information in Chapter 7,
Troubleshooting. If you cannot quickly resume normal operation, contact Canon's experienced support personnel at the Help Desk number above.
Fax retrieval system
Canon also provides a 24-hour, toll-free fax retrieval system. You can use this service to get helpful documents faxed directly to your fax machine. These documents contain useful information to assist you in the operation of you Canon Printer. To access this service, call 1-800-526-4345 .
Bulletin board service
Canon also provides a bulletin board service (BBS), which is useful for obtaining newly developed third-party drives. Call 1-714-438-3325. The protocol for the BBS is up to 14,400 bps, eight data bits, one stop bit, and no parity.
If you use CompuServe, you can access the Canon Peripherals Forum. This allows you to talk with other users, send a message to Canon, or download printer drivers. Just type GO CANON at any CompuServe prompt.
Canada
Customer support for Canadian residents is available 24 hours a day (seven days a week) at
1-800-671-1090.
In other countries, please contact your Canon dealer.
Supplies
To order supplies, call Canon Accessories at 1-800-671-1090 from 9 A.M. to 7 P.M. EST.
Introduction 6
1 of 1 4/15/98 11:16 AM
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Table of contents
- 8 Features and Benefits
- 9 Options and Supplies
- 12 Customer Support
- 13 Servicing the Printer
- 13 Line Printers Versus Page Printers
- 16 Unpacking Your Printer
- 20 Selecting a Location for Your Printer
- 21 Examining the Printer
- 24 Attaching the Power Cord
- 25 Connecting Your Printer to the Computer
- 26 Installing the Print Head Unit
- 30 Installing the Ink Cartridges
- 34 Turning the Printer On and Off
- 36 Loading a Stack of Paper
- 39 Installing the Microsoft Windows Printing System
- 43 Optimizing Print Quality
- 45 Understanding the Microsoft Windows Printing System
- 45 Printing With the Microsoft Windows Printing System
- 47 Using the Microsoft Windows Printing System
- 48 The Microsoft Windows Printing System Dialog Boxes
- 51 The Setup Dialog Box
- 56 The Quality Dialog Box
- 61 The Graphics Dialog Box
- 68 Checking the Status of a Print Job
- 69 Using the Printer Status Window
- 79 Messages
- 83 Using the Print Manager
- 88 Working with TrueType Fonts
- 93 Selecting Paper Types
- 95 Before Loading Paper
- 100 Printer Settings for Various Print Media
- 101 Automatically Feeding Paper
- 106 Manually Feeding Paper
- 109 Printing on Special Papers
- 111 Printing on Envelopes
- 115 Printing on Legal Paper
- 116 Printing in Landscape Orientation
- 118 Printing on High Resolution Paper
- 120 Analyzing the Content
- 120 Planning the Physical Layout
- 121 Selecting the Print Media
- 122 Understanding Your Application's Capabilities
- 123 Considering Your Computer's Monitor
- 124 Color and Printing Speed
- 128 Color and Cost
- 129 Printer Guidelines
- 131 Cleaning the Printer
- 132 Cleaning the Print Head Unit
- 137 Replacing an Ink Cartridge
- 145 Replacing the Print Head Unit
- 146 Transporting the Printer
- 147 Check List
- 149 Initialization Problem
- 149 Indicator Light Problems
- 151 Operational Problems
- 153 Printing Problems
- 155 Paper Loading Problems
- 157 Print Quality Problem
- 159 Color Printing Problems
- 161 Microsoft Windows Problems
- 165 Clearing Paper Jams
- 179 Printing Envelopes in Microsoft Windows
- 192 Managing Your Printer from MS-DOS
- 193 Setting Up MS-DOS Application Programs
- 197 Software and Printer Compatibility
- 199 Using ESCape Sequence
- 202 Using the Operator Panel
- 208 Specifying Page Length
- 209 Printing the Test Patterns
- 213 Checking the Print Head Unit
- 217 Customizing the Printer