Blue Distinction Centers e-RFI Application

Blue Distinction Centers e-RFI Application

Blue Distinction Centers

® e-RFI Application: Facility Administrator and User Guide

Navigating the Survey

Version 3.0

05/08/2009

This survey is designed with branching logic that opens certain questions and survey pages depending on your responses to earlier questions. Because of this design, you may not be able to jump ahead to answer certain questions in the survey until you have answered certain earlier required questions. If you try to jump to a question that is not yet open, the system will send you to the nearest open page that is available to you.

Questions with a red asterisk are a REQUIRED ENTRY and must be answered in order to complete that part of the survey prior to submission. However, if your facility chooses not to submit e-RFI responses for one or more designations, then you will not be required to answer those questions. Questions without a red asterisk are optional to answer. Please see the

Program Selection Criteria on BCBS.com. This information will tell you which questions affect your score and which questions are informational.

Only one facility User may complete the survey at a time. However, other facility Users can view a read-only copy while the survey is being completed.

IMPORTANT: Please complete the first part of this survey and submit even if your facility does not want to apply for consideration to be designated as a Blue Distinction Center for the program covered by the survey.

Timeout

IMPORTANT: As a security feature, the survey system has an automatic time-out set at five minutes. This timeout will occur even if you are entering data onto a survey page but you have not pressed one of the NAVIGATION BUTTONS IN OVER 5 MINUTES. Pressing any navigation button saves your data. To avoid losing data you have entered (particularly detailed information in survey tables) and to keep from timing out, we strongly recommend you click one of the navigation buttons such as the “BACK” button followed by the “NEXT” button to save your data every few minutes.

Re-entering the Survey when Automatic Time-Out Occurs: To re-enter, close any existing

Internet browsers, and open a new Internet window to access. Access the survey through your

Inbox.

©BCBSA, 2009 Confidential

This material is a trade secret. Please refer to the confidentiality reminder in the front of the

BCBSA Facility User Manual.

16

Blue Distinction Centers

® e-RFI Application: Facility Administrator and User Guide

Navigation Buttons

Version 3.0

05/08/2009

Back: You can change your entries by using the BACK button. The back button will return you to the window you were on previously. If you used the jump button to go to a non-adjacent page, and then the back button, you will return to the page you were on previously, not the page number sequentially prior. NOTE: Once you hit the SUBMIT SURVEY button at the end of the survey, none of your responses can be changed.

Next: Each time you hit the NEXT button, your responses are saved. If you would like to leave the survey temporarily, click NEXT, and then close your browser window. Upon returning to the survey, use the JUMP button to pick up where you left off.

Save and Exit: At any time, you may click this button and any answers you have given to that point will be saved. You may then re-enter the survey from your inbox at any time.

©BCBSA, 2009 Confidential

This material is a trade secret. Please refer to the confidentiality reminder in the front of the

BCBSA Facility User Manual.

17

Blue Distinction Centers

® e-RFI Application: Facility Administrator and User Guide

Version 3.0

05/08/2009

Jump: If you would like to jump to another section, click the JUMP button. A window will open listing the question number. The page text contains hyperlinks, which when clicked, will "jump" to the selected page. If you wish to remain at your current survey location, simply click the

CLOSE button in the window and continue the survey as usual. Upon returning to a closed survey, you can use the JUMP button to pick up where you left off.

Close: If after clicking the jump button, you wish to remain at your current survey location, simply click the CLOSE button in the jump window and continue the survey as usual.

©BCBSA, 2009 Confidential

This material is a trade secret. Please refer to the confidentiality reminder in the front of the

BCBSA Facility User Manual.

18

Blue Distinction Centers

® e-RFI Application: Facility Administrator and User Guide

Version 3.0

05/08/2009

Attach a File: For questions that allow you to attach files, click the

Browse

button to locate the file then click

Upload Attachment

. You must do both of these steps for each document you wish to attach.

Submit Survey: To submit your survey, click the Submit Survey button on the last page of the survey. Only hit this button once, when you are certain that the survey is complete. NOTE:

Once you hit the SUBMIT SURVEY button at the end of the survey, none of your responses can

be changed and you will no longer be able to PRINT the survey.

Printing and Previewing Your Survey

Print Preview: The Print Preview function provides the ability to print a rough draft of your facility’s response data as entered prior to submitting your final survey response. Survey responses only go through a validation process after you hit the submit button at the end of the survey. The validation process examines responses for consistency with format and survey

©BCBSA, 2009 Confidential

This material is a trade secret. Please refer to the confidentiality reminder in the front of the

BCBSA Facility User Manual.

19

Blue Distinction Centers

® e-RFI Application: Facility Administrator and User Guide

Version 3.0

05/08/2009 branching logic so that the survey can be scored appropriately. This survey is designed with branching logic that opens certain sub-questions depending on your responses to the earlier branching question.

All responses to questions and sub-questions are shown in the Print Preview. However, because this view is provided before the survey validation, a possible inconsistency may appear if you have changed any of your responses to a branching question in a manner that would make your sub-question responses no longer applicable. While your responses to the subquestions you answered still appear, the validation process will clear out any sub-question responses that do not apply based on your final response to the branching question.

Print: To print, first go to Print Preview. Set browser print settings to landscape. Click the

PRINT button in your browser bar. All sections of the survey will print including questions you answered, your responses, and questions you have not answered. If you wish to print only portions of the survey, copy and paste those portions into a Word document, and use the print function in Word. We recommend you PRINT a copy of the survey for your records before

hitting the SUBMIT SURVEY button. (NOTE: After you hit the SUBMIT SURVEY button, you will not be able to PRINT the survey.) See the Print Preview section for important information.

©BCBSA, 2009 Confidential

This material is a trade secret. Please refer to the confidentiality reminder in the front of the

BCBSA Facility User Manual.

20

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