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User GUide
8x8 Virtual Office Online
What’s New
Virtual Office Online release 2 .9 offers significant enhancements to the previous version . The following topics summarize the enhancements and new features:
• User Profile Pictures: You can now upload or use a webcam to capture a profile picture .
• Phone Pop Out and Design Changes: You can pop the soft phone out of the main window to a stand alone resizable phone panel . You can pop it back into the main window anytime .
The soft phone also features cooler and friendlier design elements such as the CALL/
ANSWER buttons in green and DECLINE/DISCONNECT buttons in red . The start video,
Hold, Record Call, Transfer, Merge buttons are shown only during a live call .
• Audio Testing Service: You can now hear your audio sound quality while on a call, or a meeting or a webinar . Audio testing allows you to record your voice using your standard microphone and play back to test the audio quality . You can then adjust the settings on your microphone or computer if required .
• Expandable Panels: You can enlarge the main Virtual Office Online panels (Home, Fax,
Settings, Meetings, My Inbox, Contact details) to take up the full space available in the pane . Clicking the green single box in the upper right corner (on Windows) and upper left (Mac) of the selected panel will enlarge it . Clicking the double box in the expanded panel will shrink it back to normal size .
• Automatic Status Change: By default, your status now automatically changes to Busy when in a meeting . Users can configure or disable this automatic status change .
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Table of contents
- 3 Introduction
- 3 System Requirements
- 4 Operating System Requirements
- 4 Contacts Synchronization Requirements
- 5 What’s New
- 6 Getting Started
- 6 Configure Extension and User Profile First
- 6 Login Access
- 7 Virtual Office Online with Softphone
- 7 Access to your Virtual Office Softphone Features
- 8 Virtual Office Online Features
- 8 Login
- 9 Presence Management
- 12 Chat
- 18 Social Networking
- 22 My Inbox
- 27 Virtual Office Extension Management
- 58 Virtual Office Softphone
- 60 Make Calls
- 63 Receive Calls
- 67 Voicemail
- 70 Caller and Call Line Information
- 71 Ringer Volume
- 71 Using Your Virtual Office Online Contacts