Philips Lifeline AutoAlert Help Button

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Philips Lifeline AutoAlert Help Button | Manualzz

Frequently Asked Questions

Can I have more than one AutoAlert Help Button for myself?

No, we have learned that subscribers are best served by having one

AutoAlert Help Button.

Can I wear my AutoAlert Help Button in the shower or bath?

Yes, the AutoAlert Help Button is completely waterproof and should be worn at all times. However, please note that when the AutoAlert Help

Button is fully submerged, the signal is weakened and may not be received by the Communicator.

Can I wear my AutoAlert Help Button in bed?

Yes, we ask that you wear your AutoAlert Help Button at all times when you are in your home. The button was designed to provide adequate protection against sending an accidental signal, even if you roll over on it.

Can I wear my AutoAlert Help Button under my clothes?

Yes, you can wear the AutoAlert Help Button under your clothes, but please make sure that you can easily reach it in case you need to call for help.

What if I accidentally hit my AutoAlert Help Button?

If you accidentally push your AutoAlert Help Button, a Personal Response

Associate will respond to your call to make sure that everything is okay. Just tell the Associate that it was pushed accidentally and that you do not need assistance. Don’t be concerned that you are bothering Lifeline; we just want to be sure that you are all right.

FAQs 17

Will my AutoAlert Help Button call Lifeline if I accidentally drop it?

In most situations, the AutoAlert Help Button sensors can tell that it has been dropped, and it will not generate a Help Call. However, if a Help Call is sent, tell the Personal Response Associate that the Help Button was dropped and that you do not need assistance.

Does the AutoAlert Help Button have a battery?

Yes, the AutoAlert Help Button has a battery that can only be replaced at the factory. The AutoAlert Help Button will automatically send a signal to

Lifeline when the battery needs to be replaced, and your Lifeline provider will contact you about the replacement.

Can I get the AutoAlert Help Button on a wrist strap?

No, the AutoAlert Help Button is only available as a pendant.

Do I use the AutoAlert Help Button to speak with Lifeline?

No, the AutoAlert Help Button is not a microphone. You do not speak into it. Rather, the button sends a signal to the Communicator, which then calls Lifeline. You should speak in the direction of the Communicator.

What happens if I make a Help Call and the Response Center can’t hear me?

The Personal Response Associate will probably be able to hear you through the highly sensitive microphone of your Communicator. However, if you cannot be heard or if you cannot speak, Lifeline will place a telephone call to your home. If no one answers, help will be contacted.

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What happens if I push my AutoAlert Help Button and can’t hear the Response Associate?

Stay where you are. The Personal Response Associate will probably be able to hear you, but if not, he or she will place a telephone call to your home. If no one answers, help will be contacted.

If I fall and stand up, will the button automatically send a

Help Call?

It might. The AutoAlert Help Button is designed to provide time for you to recover from falls that are not serious. However, if you do not stand up within 30 seconds, a Help Call will be automatically sent. If you do not need help, tell the Personal Response Associate that you have fallen but that you are okay.

What if I’ve fallen but do not need help?

If a Help Call has been automatically sent, tell the Personal Response

Associate that you have fallen but that you do not need help.

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