Troubleshooting. Sony DSC-H3, cyber shot dsc h3b, cyber shot dsc h3s

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Troubleshooting. Sony DSC-H3, cyber shot dsc h3b, cyber shot dsc h3s | Manualzz

Troubleshooting

Troubleshooting

If you experience trouble with the camera, try the following solutions.

1

Check the items on pages 102 to 110.

If a code such as “C/E:ss:ss” appears on the screen, see page 111.

2

Remove the battery pack, wait for about one minute, re-insert the battery pack, then turn on the power.

3

Initialize the settings (page 67).

4

Consult your Sony dealer or local authorized Sony service facility.

Be aware that by sending the camera for repair, you give consent that the contents of the internal memory, Music files may be checked.

Click one of the following items to jump to the page explaining the symptom and cause or the appropriate corrective action.

Battery pack and power 102

“Memory Stick Duo” 107

Shooting still images/movies 102

Viewing images 105

Internal memory

Printing

107

108

Deleting

Computers

106

PictBridge compliant printer 108

106

Others 110

101

Troubleshooting

102

Battery pack and power

Cannot insert the battery pack.

Insert the battery pack correctly to push the battery eject lever.

Cannot turn on the camera.

After inserting the battery pack into the camera, it may take a few moments for the camera to power up.

Insert the battery pack correctly.

• The battery pack is discharged. Insert charged battery pack.

The battery pack is dead (page 117). Replace it with a new one.

Use a recommended battery pack.

The power turns off suddenly.

If you do not operate the camera for about three minutes while the power is on, the camera turns off automatically to prevent wearing down the battery pack. Turn on the camera again.

The battery pack is dead (page 117). Replace it with a new one.

The remaining charge indicator is incorrect.

• This phenomenon occurs when you use the camera in an extremely hot or cold location.

• A discrepancy arose between the remaining charge indicator and the actual remaining battery charge. Fully discharge the battery pack once, then charge it to correct the indication.

• The battery pack is discharged. Insert a charged battery pack.

The battery pack is dead (page 117). Replace it with a new one.

Cannot charge the battery pack.

You cannot charge the battery pack using the AC Adapter (not supplied).

Shooting still images/movies

Cannot record images.

• Check the free capacity of the internal memory or “Memory Stick Duo”. If it is full, do one of the following:

Delete unnecessary images (page 35).

Change the “Memory Stick Duo”.

You cannot record images while charging the flash.

When shooting a still image, set the mode dial to a position other than .

• Set the mode dial to when shooting movies.

The image size is set to [640(Fine)] when recording movies. Do one of the following:

Set the image size to other than [640(Fine)].

– Insert a “Memory Stick PRO Duo”.

Troubleshooting

This subject is not visible on the screen.

The camera is set to the playback mode. Press

to change to the recording mode (page 33).

Anti-blur function does not work.

The anti-blur function does not work when appears on the display.

• The anti-blur function may not work properly when shooting night scenes.

• Shoot after pressing the shutter button halfway down; do not press it fully down suddenly.

Recording takes a long time.

The NR slow shutter function is activated (page 18). This is not a malfunction.

The image is out of focus.

• The subject is too close. Shoot in (Macro) recording mode. Make sure to position the lens farther away from the subject than the shortest shooting distance, approximately 2 cm

(13/16 inches) (W)/90 cm (2 feet 11 1/2 inches) (T), when shooting (page 26).

(Twilight mode), (Landscape mode) or (Fireworks mode) is selected in the Scene

Selection mode when shooting still images.

If (Advanced Sports Shooting mode) is selected in the Scene Selection mode and the subject is too close, focusing may be difficult.

The Focus preset function is selected. Select the auto focus mode (page 47).

Confirm that the [Conversion Lens] setting is correct (page 72).

Refer to “If the subject is out of focus” on page 48.

Zoom does not work.

You cannot use the Smart zoom when the image size is set to [8M] or [3:2].

You cannot use the Digital Zoom when:

[Face Detection] is set to [On].

– (Advanced Sports Shooting mode) is selected in the Scene Selection mode.

You shoot movies.

You cannot change the zoom scale while shooting a movie.

Confirm that the [Conversion Lens] setting is correct (page 72).

The flash does not work.

• The flash is set to

(Flash forced off) (page 26).

You cannot use the flash when:

[REC Mode] is set to [Burst] or Exposure Bracket (page 43).

(High Sensitivity mode), (Advanced Sports Shooting mode), (Twilight mode) or

(Fireworks mode) is selected in the Scene Selection mode (page 30).

Shooting movies.

• Set the flash to (Flash forced on) when the mode dial is set to M or when (Landscape mode), (Beach mode), or (Snow mode) is selected in the Scene Selection mode

(page 26).

103

Troubleshooting

104

Fuzzy white circular spots appear in images shot using the flash.

Particles (dust, pollen, etc.) in the air reflected the flash light and appeared in the image. This

is not a malfunction (page 13).

The close-up shoot function (Macro) does not work.

(Advanced Sports Shooting mode), (Landscape mode), (Twilight mode) or

(Fireworks mode) is selected in the Scene Selection mode (page 30).

The date and time are not displayed on the LCD screen.

While shooting, the date and time are not displayed. They are displayed only during playback.

Cannot insert dates on image.

The camera does not have a feature for superimposing dates on images (page 108). By using

“Picture Motion Browser”, you can print or save images with the date (page 83).

The F value and shutter speed flash when you press and hold the shutter button halfway down.

The exposure is incorrect. Correct the exposure (page 45).

The screen is too dark or too bright.

Adjust the brightness of the LCD backlight (page 21).

The image is too dark.

You are shooting a subject with a light source behind the subject. Select the metering mode

(page 46) or adjust the exposure (page 45).

The image is too bright.

Adjust the exposure (page 45).

The image colors are not correct.

Set [Color Mode] to [Normal] (page 44).

Vertical streaks appear when you are shooting a very bright subject.

The smear phenomenon is occurring and white, black, red, purple, or other streaks appear on the image. This phenomenon is not a malfunction.

Noise appears in the image when you view the screen in a dark place.

The camera is attempting to increase the visibility of the screen by temporarily brightening the image under conditions of low illumination. There is no effect on the recorded image.

Troubleshooting

The eyes of the subject come out red.

Set [Red Eye Reduction] to [On] (page 50).

• Shoot the subject at a distance closer than the flash range using the flash.

• Light the room and shoot the subject.

Retouch the image using [Red Eye Correction] (page 58).

Dots appear and remain on the screen.

This is not a malfunction. These dots are not recorded (page 2).

Cannot shoot images in succession.

The internal memory or “Memory Stick Duo” is full. Delete unnecessary images (page 35).

• The battery level is low. Insert the charged battery pack.

Viewing images

Cannot play back images.

• Press

(Playback) (page 33).

The folder/file name has been changed on your computer (page 90).

Sony does not guarantee playback of image files on the camera if the files have been processed using a computer or recorded with another camera.

The camera is in USB mode. Delete the USB connection (page 86).

The date and time are not displayed.

• The display indicators are turned off. Show the display indicators by pressing v (DISP) on the

control button (page 21).

The image appears rough right after playback starts.

• This may happen due to image processing. This is not a malfunction.

Cannot hear music during Slide show.

Transfer music files to the camera with “Music Transfer” (page 91).

The image does not appear on the TV screen.

Check [Video Out] to see if the video output signal of the camera is set to the color system of

your TV (page 69).

Check whether the connection is correct (page 76).

If the USB connector of the cable for multi-use terminal is connected to another device,

disconnect it (page 86).

You are trying to play back movies during HD(1080i) output. Movies cannot be viewed at

high-definition image quality. Set [COMPONENT] to [SD] (page 68).

105

Troubleshooting

106

Deleting

Cannot delete an image.

Cancel the protection (page 58).

Computers

Computer OS compatibility with camera is unknown.

Check “Recommended computer environment” on page 80 for Windows, and page 92 for

Macintosh.

“Memory Stick PRO Duo” is not recognized by a computer with a “Memory

Stick” slot.

Check that the computer and the Memory Stick Reader/Writer support “Memory Stick PRO

Duo”. Users of computers and Memory Stick Readers/Writers made by manufacturers other than Sony should contact those manufacturers.

If “Memory Stick PRO Duo” is not supported, connect the camera to the computer (pages 84

and 92). The computer recognizes the “Memory Stick PRO Duo”.

Your computer does not recognize the camera.

• Turn on the camera.

• When the battery level is low, insert the charged battery pack or use the AC adaptor (not

supplied) (page 84).

Set [USB Connect] to [Mass Storage] (page 68).

Use the cable for multi-use terminal (supplied) (page 84).

• Disconnect the cable for multi-use terminal from both the computer and the camera, and connect it again firmly.

• Disconnect all equipment other than the camera, the keyboard and the mouse from the USB connectors of your computer.

• Connect the camera directly to your computer without passing through a USB hub or other

device (page 84).

Cannot copy images.

Connect the camera and your computer correctly making a USB connection (page 84).

Follow the designated copy procedure for your OS (pages 88 and 92).

• When you shoot images with a “Memory Stick Duo” formatted by a computer, you may not be able to copy the images to a computer. Shoot using a “Memory Stick Duo” formatted by

the camera (page 63).

After making a USB connection, “Picture Motion Browser” does not start automatically.

Make the USB connection after the computer is turned on (page 84).

Troubleshooting

Cannot play back images on your computer.

If you are using “Picture Motion Browser”, refer to “Picture Motion Browser Guide”

(page 83).

Consult the computer or software manufacturer.

You do not know how to use “Picture Motion Browser”.

Refer to “Picture Motion Browser Guide” (page 83).

The image and sound are interrupted by noise when you view a movie on a computer.

You are playing back the movie directly from the internal memory or the “Memory Stick

Duo”. Copy the movie to the hard disk of your computer, then play back the movie from the

hard disk (page 84).

Cannot print an image.

• Refer to the operation manual of the printer.

Images once copied to a computer cannot be viewed on the camera.

Copy them to a folder recognized by the camera, such as “101MSDCF” (page 86).

Follow the correct procedures (page 90).

“Memory Stick Duo”

Cannot insert a “Memory Stick Duo”.

• Insert it in the correct direction.

You have formatted a “Memory Stick Duo” by mistake.

All the data on the “Memory Stick Duo” is deleted by formatting. You cannot restore it.

Internal memory

Cannot playback or record images using the internal memory.

There is a “Memory Stick Duo” inserted in the camera. Remove it.

Cannot copy the data stored in the internal memory to a “Memory Stick Duo”.

• The “Memory Stick Duo” is full. Copy the image to the “Memory Stick Duo” with sufficient free capacity.

107

108

Troubleshooting

Cannot copy the data on the “Memory Stick Duo” or the computer to the internal memory.

• This feature is not available.

Printing

See “PictBridge compliant printer” together with the following items.

Images are printed with both edges cut off.

Depending on your printer, all the edges of the image may be cut off. Especially when you print an image shot with the image size set to [16:9], the lateral end of the image may be cut off.

• When printing images using your printer, cancel the trimming or borderless settings. Consult the printer manufacturer as to whether the printer provides these functions or not.

• When having images printed at a digital print shop, ask the shop whether they can print the images without cutting off both edges.

Cannot print images with the date.

Using “Picture Motion Browser”, you can print images with date (page 83).

• The camera does not have a feature for superimposing dates on images. However, because the images shot with the camera include information on the recording date, you can print images with the date superimposed if the printer or the software can recognize Exif information. For compatibility with Exif information, consult the manufacturer of the printer or the software.

If you use a photo printing service, ask them to superimpose the dates on images.

PictBridge compliant printer

A connection cannot be established.

• The camera cannot be connected directly to a printer that is not compliant with the PictBridge standard. Consult the printer manufacturer as to whether the printer is compliant with

PictBridge or not.

Check that the printer is turned on and can be connected to the camera.

Set [USB Connect] to [PictBridge] (page 68).

Disconnect and connect the cable for multi-use terminal again. If an error message is indicated on the printer, refer to the operating instructions supplied with the printer.

Troubleshooting

Cannot print images.

Check that the camera and the printer are properly connected using the cable for multi-use terminal.

Turn on the printer. For further information, refer to the operating instructions supplied with the printer.

If you select [Exit] during printing, images may not be printed. Disconnect and connect the cable for multi-use terminal again. If you still cannot print your images, disconnect the cable for multi-use terminal, turn the printer off and then on, then connect the cable for multi-use terminal again.

• Movies cannot be printed.

• Images shot using cameras other than the camera or images modified with a computer may not be printed.

Printing is canceled.

Confirm that you have disconnected the cable for multi-use terminal before the

(PictBridge Connecting) mark disappears.

Cannot insert the date or print images in the index mode.

• The printer does not provide these functions. Consult the printer manufacturer as to whether the printer provides these functions or not.

• The date may not be inserted in the index mode depending on the printer. Consult the printer manufacturer.

“---- -- --” is printed on the date-inserted part of the image.

The image does not have the recording data so the date cannot be inserted. Set [Date] to [Off]

and print the image again (page 97).

Cannot select the print size.

Consult the printer manufacturer as to whether the printer can provide the desired size.

Cannot print the image at the size selected.

When you use paper of a different size after connecting the printer to the camera, disconnect and then reconnect the cable for multi-use terminal.

The print setting of the camera differs from that of the printer. Change the setting of either the

camera (page 97) or the printer.

Cannot operate the camera after canceling printing.

Wait for a while as the printer is carrying out the cancellation. It may take some time depending on the printer.

109

110

Troubleshooting

Others

Cannot reset the file-number.

If you replace a recording medium, you cannot initialize file numbers with the camera. To

initialize file numbers, format the “Memory Stick Duo” (page 63, 66) or the internal memory,

and then initialize the settings (page 67). However, the data on the “Memory Stick Duo” or

the internal memory will be deleted and all settings, including date, will be initialized.

The camera does not function with the lens portion extended.

• Do not attempt to force the lens that has stopped moving.

Insert a charged battery, then turn on the camera again.

The lens gets fogged.

Moisture condensation has occurred. Turn off the camera and leave it for about an hour before using it.

The lens does not move when you turn off the camera.

The battery pack is discharged. Replace it with a charged battery pack.

The camera becomes warm when you use it for a long time.

• This is not a malfunction.

The Clock Set screen appears when you turn on the camera.

Set the date and time again (page 74).

You want to change the date or time.

Set the date and time again (page 74).

Warning indicators and messages

Self-diagnosis display

If a code starting with a letter of the alphabet appears, the self-diagnosis function on the camera is working. The last two digits (indicated by ss) will differ depending on the state of the camera.

If you cannot solve the problem even after trying the following corrective actions a few times, the camera may need repair.

Contact your Sony dealer or local authorized Sony service facility.

C:32:ss

• There is trouble with the camera’s hardware. Turn the power off and on again.

C:13:ss

• The camera cannot read or write data on the “Memory Stick Duo”. Try turning off and on the camera again, or taking out and inserting the “Memory Stick

Duo” several times.

• The internal memory has experienced a format error, or an unformatted

“Memory Stick Duo” is inserted.

Format the internal memory or the

“Memory Stick Duo” (pages 63, 66).

The inserted “Memory Stick Duo” cannot be used with the camera, or the data is damaged. Insert a new “Memory

Stick Duo”.

E:61:ss

E:62:ss

E:91:ss

A camera malfunction has occurred.

Initialize the camera (page 67), then

turn the power on again.

Messages

If the following messages appear, follow the instructions.

• The battery level is low. Charge the battery pack immediately. Depending on the conditions of use or the type of battery pack, the indicator may flash even though there are still 5 to 10 minutes of remaining battery time left.

For use with compatible battery only

• The battery inserted is not an NP-BG1 battery pack.

System error

• Turn the power off and then on again.

Internal memory error

Turn the power off and then on again.

Reinsert the Memory Stick

Insert the “Memory Stick Duo” correctly.

The inserted “Memory Stick Duo” cannot be used in the camera

(page 115).

• The “Memory Stick Duo” is damaged.

The terminal section of the “Memory

Stick Duo” is dirty.

Memory Stick type error

The inserted “Memory Stick Duo” cannot be used in the camera

(page 115).

Cannot access Memory Stick Access denied

You are using the “Memory Stick Duo” with the access controlled.

111

Warning indicators and messages

112

Memory Stick formatting error

Internal memory formatting error

Format the media again (pages 63, 66).

Memory Stick locked

• You are using the “Memory Stick Duo” with the write-protect switch, and the switch is set to the LOCK position. Set the switch to the recording position.

No memory space in internal memory

No memory space on Memory Stick

Delete unnecessary images or files

(page 35).

Read only memory

• The camera cannot record or delete images on this “Memory Stick Duo”.

No Images

• No images that can be played back have been recorded in the internal memory.

• No images that can be played back have been recorded on the “Memory Stick

Duo”

The selected folder does not contain a file that can be played back in a Slide

Show with music.

Folder error

A folder with the same first three digit number already exists on the “Memory

Stick Duo” (for example: 123MSDCF and 123ABCDE). Select another folder,

or create a new folder (pages 63, 64).

Cannot create more folders

The folder with a name beginning with

“999” exists on the “Memory Stick

Duo”. You cannot create any folders if this is the case.

File error

An error occurred while the image was playing back. Sony does not guarantee playback of image files on the camera if the files have been processedusing a computer or recorded with another camera.

Read only folder

You have selected a folder that cannot be set as a recording folder on the

camera. Select another folder (page 64).

File protect

Release the protection (page 58).

Image size over

You are playing back an image with size that cannot be played back on the camera.

Invalid operation

You are trying to play back a file that is not compatible with the camera.

You have selected a function that is not available for movies.

(Vibration warning indicator)

Camera shake may occur due to insufficient light. Use the flash, turn on the anti-blur function, or mount the camera on a tripod to secure the camera.

640(Fine) is not available

• 640(Fine) size movies can be recorded only using a “Memory Stick PRO Duo”.

Insert a “Memory Stick PRO Duo” or set the image size to a size other than

[640(Fine)].

Warning indicators and messages

Macro is invalid

The macro is unavailable under the

current settings (pages 26, 30).

Flash settings cannot be changed

The flash is unavailable under the

current settings (pages 26, 30).

Maximum images selected

You can select up to 100 images.

Remove the checkmark.

No enough battery

When copying a image recorded in the internal memory to the “Memory Stick

Duo”, use a fully charged battery.

Printer busy

Paper error

No Paper

Ink error

Low Ink

No Ink

Check the printer.

Printer error

• Check the printer.

Check if the image you want to print is corrupted.

The data transmission to the printer may not be complete yet. Do not disconnect the cable for multi-use terminal.

Processing

• The printer is canceling the current print job. You cannot print until it is finished.

This may take time, depending on the printer.

Music Error

Delete the Music file, or replace it with a normal Music file.

Execute [Format Music], then download a new Music files.

Format Music Error

Execute [Format Music].

Invalid operation

HD (1080i) output in progress...

You are trying to play back movies.

You are trying to use the [Retouch] function.

TV output in progress...

The camera is playing back images in the Slide Show mode.

No red-eye detected

You may not be able to correct the redeye phenomenon depending on the image.

Turn the power off and on again

The lens mulfunction.

Remove the lens cap and turn the power off and on again

• Remove the lens cap and turn the power off and on again.

Self-Timer is invalid

• The self-timer is unavailable under these settings.

113

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Key Features

  • Bridge camera 8.1 MP CCD Black
  • Image sensor size: 1/2.5"
  • Optical zoom: 10x Digital zoom: 20x
  • ± 2EV (1/3EV step)
  • Video recording 640 x 480 pixels
  • Built-in microphone Voice recording PictBridge
  • Lithium-Ion (Li-Ion)

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