Windows User Guide Token Usage & Error Messages
Appendix B. Token Usage & Error Messages
Overview
This appendix describes correct token insertion, and token behavior when information is being read from your token.
It also lists the error and warning messages that you may encounter while using a token to:
Register for a Symantec Endpoint Encryption account or re-register for an account when required to change your authentication method.
Authenticate in pre-Windows.
Authenticate to the User Client Console.
In some cases, the message itself contains the default instruction: Please call the help desk for assistance.
This instruction appears in the Message column in italics. The instruction is configurable by your administrator, so your instruction may differ from the default shown in these tables.
Token Usage
Insertion
To insert your token, follow the instruction for the appropriate token type:
Smart card—hold the card so that the side containing the gold chip is on top and the card end containing the chip is closest to the reader.
USB-based—connect the USB-connector end of your token to a USB port or into a USB extension cable attached to your computer.
Recognition
Make sure that the token software recognizes your token before you remove it, by referring to the appropriate description below:
Aladdin eToken—the red light on the token itself blinks while the token is being read; the icon in the Windows notification area does not change.
Common Access Card (CAC) and Personal Identity Verification (PIV)—the icon in your Windows notification area shows just a reader when the token is not inserted , then adds a blue token when the token has been inserted and read .
RSA token—the icon in the Windows notification area changes to include a plus sign .
SafeSign v2.1—no visual sign appears in the Windows notification area; simply wait a few moments after token insertion.
Smart card—the icon’s computer screen changes from black to blue while the icon’s golden token blinks, then returns to black when the blinking stops .
If your token or the reader has a light, it blinks when information from your token is being read. Wait until all blinking stops before taking the next action, such as clicking Log On. Do not remove the token until token reading is complete.
If you encounter token or certificate errors, refer to the next section for possible causes and resolution.
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