Overview. Symantec Full Disk

Chapter

4

Pre-Windows Assistance

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This chapter includes the following topics:

Overview

Lockout Assistance Request

Logon Assistance Request

Authenti-Check

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One-Time Password

Overview

Full Disk offers two tools to help you regain access to your computer, should you forget your credentials or get locked out.

If you get locked out of your computer because it has failed to communicate with the Symantec Endpoint

Encryption Management Server, your administrator may have made One-Time Password available to you.

If you forget your password, PIN, or token, your administrator may have provided you with Authenti-Check and/or One-Time Password. These tools are also available in the event that you receive a new token or the certificate on your token is changed.

If you were not provided these tools or they fail to work, you can always contact your Client Administrator.

Lockout Assistance Request

If your computer is locked, the Startup screen will not be displayed after you power on. Instead, you will see an

Access Denied

dialog.

Figure 4-1 Pre-Windows Logon, Computer Lockout

If you believe you may have been provided with the OTP Communication Unlock feature, click

HelpDesk

Assisted Unlock

. The

Account Information

dialog appears.