Техническая документация для ViVOpay Kiosk II (406 Кб)

Техническая документация для ViVOpay Kiosk II (406 Кб)

Troubleshooting

The ViVOpay Kiosk II readers are reliable and easy to troubleshoot. The components that may require troubleshooting include the power module (if applicable), the reader, and the serial cable.

Symptom Possible Cause Remedy

General Issues

Reader does not appear to be powered on (no LEDs lit).

 Reader not powered on or incorrect voltage.

 Improper use of internal power supply provided by the kiosk.

 Check cable connections.

 Verify that power is on and correct voltage and current are present.

 Make sure that the correct pins are utilized.

 Make sure that the power provided is within the specified range of the Kiosk II reader.

 Make sure that the correct polarity is observed.

 For more information, refer to the

Input Voltage under the Electrical specification section.

 Replace the ViVOpay Kiosk II.

Reading Cards/Fobs/Phones

LEDs do not light and beeper is not audible when card/fob/phone is presented. properly presented.

 RF interference.

 Unsupported card used.

 Wrong firmware (contact your local support representative).

Some card/fobs/phones read, but not all. card/fob/phone.

 Unsupported card used.

 Wrong firmware (contact your local support representative).

 Present card/fob/phone closer to the antenna, and ensure it is parallel to the face of the reader.

 Verify that the card/fob/phone is valid/current.

 Verify that metal is not interfering with the antenna.

 Test with “Contactless Test

Card” part number 241-0015-03

Rev A.

 Verify that the Phone Wallet is enabled for payments.

 Try a different card/fob/phone.

 Check to see if card/fob/phone is damaged.

 Verify that phone cover is correctly attached to phone

(Nokia 3220).

 Verify that correct firmware is loaded on reader (local support representative only).

 Power cable plug is fully inserted.

 Replace the ViVOpay Kiosk II.

 Check to see if card/fob/phone is damaged.

 Verify that phone cover is correctly attached to phone.

 Verify that correct firmware is loaded on reader (local support representative only).

Copyright © 2010-2014, International Technologies & Systems Corp. All rights reserved.

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