How to Use the Features. AT&T DEFINITY and System 85 7406BIS, Definity 7406D+, 7406BIS
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How to Use the Features
Many features are available for use with your 7406BIS voice terminal. Because no organization can use all of the available features, each organization must choose those that best suit its needs. After the choices have been made, the person within your organization who manages your telecommunication system must do any necessary administration and label the feature buttons on individual voice terminals. This
System Manager can tell you how to use the features that have been administer for your particular voice terminal. The procedures that follow give instructions for using some of the more frequently used features. Features are listed alphabetically.
Special Instructions
The first time you use these procedures, you will need to customize them for yourself.
Your System Manager can supply the information required.
●
To the right of each feature name is a box. For each feature that you have, mark a
[
✓
] in the box if the box is blank. Voice features (Conference, Drop, Hold, Message,
Mute, Select Ring, Speakerphone, and Transfer) and display features (Message
Retrieval and Normal) are already marked for you.
●
To use a voice feature you must have the handset off-hook (that is, you must pick up the
handset or turn on the speakerphone, if you have one) unless you are instructed to remain
on-hook in the procedures. You can activate and cancel most of the voice features by dialing 2- or 3-digit codes (if they are not already assigned to a button). Write the feature code numbers in the blanks provided within the procedures. These codes are unique to your system; see your System Manager for the codes or to obtain more information.
● System 85 exists in several versions. In some cases, a feature operates differently with one version than it does with another; where this occurs, the procedures include a release (R) and version (V) notation. Be sure to follow the directions corresponding to the release and version you are using. Ask your System Manager if you do not know the release and version you have.
Note:
You must press [
Shift
] before you use any of the top-labeled features on shiftable buttons. Also, if you receive an intercept tone (high-pitched, alternating high and low tone) while attempting to operate any feature, you have taken too much time to complete a step, have made a dialing error, or do not have the feature available to you. If appropriate, hang up or press [
Drop
], get dial tone, and begin at the first step.
Conventions
The following conventions are used in the procedures:
Italic procedure steps
[
xxxxx
]
Procedural steps in italic type are steps that you should follow if you do not have a button assigned for the feature.
A box representing a call appearance that is used exclusively for placing, receiving, or holding calls.
[
[
Feature
] and
Feature xxxxx
]
Boxes representing buttons that have features assigned to them. The buttons are labeled with the feature name, sometimes followed by an extension number or a person’s name.
[ DISPLAY INFORMATION ] A box containing fully capitalized words represents information shown on the display.
[feedback tone] The tone appearing in brackets after a step indicates what you hear after successfully performing that step.
For more information, see Tones and Their Meanings and Key Words to Know at the
end of this guide.
Quick-Reference Lists
At the end of this guide is a set of quick-reference lists. Use the lists to record your feature and trunk codes, Abbreviated Dialing personal list items, and frequently called miscellaneous extensions. Once you have completed the lists, flip to that page as needed, or make a photocopy and keep it handy.
Voice Features
Note:
When placing and answering calls or using the voice features, you have the option of doing so by lifting the handset or by pressing the Speaker button. If your voice terminal is set for the Speakerphone feature, pressing the Speaker button simultaneously activates the built-in microphone so that you can place and answer calls without lifting the handset.
Abbreviated Dialing (AD)
Note:
If you hear the intercept tone while programming,. start over from the beginning. Abbreviated Dialing buttons must first be assigned by your System
Manager.
To program or reprogram an outside number, extension, or feature code into a personal list
1 On a separate sheet of paper, jot down the outside numbers, extensions, and feature codes you want to program as items on your personal list (see example)
2 Press [
Program
] (while off-hook)
or dial Abbreviated Dialing program code (while off-hook)
[confirmation tone]
3
4
5
6
7
Press [
Personal List
]
or dial personal list code
Dial desired list item number (for example, 0-9, 01-95, and so on, depending on list size)
[dial tone]
Dial outside number, extension, or feature code you want to store
Press [
Personal List
]
or press [
#
]
●
Number is stored
[confirmation tone]
●
Repeat steps 3 through 6 if you want to program additional items on the same list
Hang up or press [
Drop
] to end programming
●
If you want to continue programming, begin again at step 1 to program another personal list
Note:
Record your personal list items on the
Abbreviated Dialing list in the back of this guide; group and system lists are available from the controller of the list or from your System Manager.
To place a call using a personal, group, or system list
1 Press [
Personal List
] or [
Group List
] or [
System List
] (while off-hook)
or dial appropriate Abbreviated Dialing list code (while offhook)
●
Personal
[dial tone]
●
Group
[dial tone]
●
System
2
Dial desired list item (1, 2, 3..., 01, 02...)
[dial tone]
●
Stored number is automatically dialed
To program an
Abbreviated Dialing
(AD) button
1 Press [
Program
] while off-hook)
or dial the Abbreviated Dialing program code (while off-hook)
[confirmation tone]
2 Press selected [
AD xxxxx
]
3 Dial the outside number, extension, or feature code you want to store
4 Press [
AD xxxxx
] again [confirmation tone]
5 Hang up or press [
Drop
] to end programming
To see number stored on an Abbreviated
Dialing (AD) button
1 Press selected [
AD xxxxx
] while on-hook
●
Stored number is shown
2 Press [
Normal
] to return to normal display or repeat step
1 to see another number
To place a call using an
Abbreviated Dialing
(AD) button
1 Press selected [
AD xxxxx
] (while off-hook)
●
Call is automatically dialed
Automatic Callback
To automatically place another call to an extension that is frequently busy
1 Press [
Auto Callback
] before or during call attempt
[dial or confirmation tone]
or dial Automatic Callback code before call attempt
[dial tone]
●
If you have an [
Auto Callback
] button, green light goes on until callback is completed or canceled
2 Hang up (within 7 seconds) or press [
Drop
]
●
You will receive a 3-burst priority ring when both your voice terminal and the called extension are idle
3 Lift handset when you hear priority ring
[ringback tone]
●
A call is automatically placed to called extension, which receives regular ringing
Note:
Only one Automatic Callback call at a time can be placed, and Automatic Callback is canceled after 20 to 40 minutes if the callback call is unanswered.
To cancel Automatic
Callback
1 Press [
Auto Callback
] again (while off-hook)
or dial Automatic Callback cancel code (while off-hook)
[confirmation tone]
●
Green light goes off
Bridging
To answer a bridged call
1 Press [
xxxxx
] of bridged call
Note:
If your voice terminal has Ringing Appearance
Preference, this step is not necessary; you will automatically be connected to the call when you lift the handset.
2
Pick up handset
To prevent other bridged voice terminals from entering a call (on a per-call basis)
1 Press [
Exclusion xxxxx
] while connected to the call
Note:
Pressing [
Exclusion xxxxx
] again reactivates bridging.
Call Coverage
To answer a call for a coworker for whom you are a coverage point
1 Press [
xxxxx
] of incoming call when ring begins or green light flashes
Note:
The call is not at your voice terminal until the light is flashing.
To leave a message telling a coworker to call the original caller’s extension
1 Press [
Coverage Callback
] while connected to the call
[confirmation tone]
Note:
To leave a message telling a coworker to call you, activate Leave Word Calling instead.
To talk privately with a coworker after answering a redirected call
1 Press [
T r a n s f e r
] or [
C o n f e r e n c e
]
[dial tone]
●
Call is temporarily put on hold
2 Press [
C o n s u l t
]
or dial coworker’s extension
[priority ring to coworker]
[single-burst ring to coworker]
3
Note:
You can privately discuss call; if coworker is not available, press the fluttering [
xxxxx
] to reconnect to call.
If your coworker has activated Send All Calls, you must use [
Consult
] to reach your coworker.
Press [
Transfer
] again to send call to coworker or press
[
Conference
] to make it a 3-party call
Call Forwarding — Busy/Don't Answer
To activate Call
Forwarding —
Busy/Don’t Answer
Note:
To find out which type of Call
Forwarding [
Call Forward
] activates, contact your
System Manager.
1
Press [
Call Forward
] (while off-hook)
or dial Call Forwarding — Busy/Don’t Answer code
(while off-hook)
[dial tone]
2
Dial extension where calls will be sent
[confirmation tone]
Note:
If you hear intercept tone, you are attempting to forward your calls to a restricted telephone, a telephone with Call Forwarding — Follow Me activated, or a telephone in another partition or group (if you are in a tenant services environment). See your System
Manager for more information.
3 Hang up or press [
Drop
]
To cancel Call
Forwarding —
Busy/Don’t Answer
1 Press [
Call Forward
] again (while off-hook)
or dial Call Forward cancel code (while off-hook)
[confirmation tone]
2
Hang up
●
Your calls will ring at your own voice terminal again
Call Forwarding — Follow Me
To temporarily redirect all calls to an extension or outside number of your choice
Note:
To find out which type of Call
Forwarding [
Call Forward
] activates, contact your
System Manager.
1 Press [
Call Forward
] (while off-hook)
or dial Call Forwarding — Follow Me code (while off-hook)
[dial tone]
2 Dial extension or number where calls will be sent
[confirmation tone]
Note:
You may hear a half ring for each call forwarded after you have activated this feature and hung up.
Also, some voice terminals may have restrictions on where calls can be forwarded (only on DEFINITY
Generic 2 and System 85 R2V4 and later releases); see your System Manager.
To cancel Call
Forwarding — Follow
Me
1 Press [
Call Forward
] again (while off-hook)
or dial Call Forward cancel code (while off-hook)
[confirmation tone]
2 Hang up
●
Your calls will ring at your own voice terminal again
Call Park
To park a call (for retrieval at any extension)
1
2
3
4
5
6
7
Press [
T r a n s f e r
]
●
Second party is temporarily put on hold
Press [
Call Park
]
or dial Call Park trunk code
[dial tone
[dial tone
Dial the Call Park zone number
[confirmation tone
Dial an idle answer-back channel number
[confirmation tone
Press [
Recall
]
Press [
Transfer
]
[ringback tone
Hang up
●
Held party is transferred to the answer-back channel and hears ringback tone (or music) while waiting
To retrieve parked call from any extension
1 Dial Call Park answer-back code
[dial tone]
2 Dial channel number where call was parked
[confirmation tone]
Note:
If you receive intercept tone, parked call has been disconnected or retrieved by another party.
Call Pickup
To answer a call to a member of your pickup group when your voice terminal is idle
1 Press [
Call Pickup
] (while off-hook)
or dial Call Pickup code (while off-hook)
●
You are connected to ringing call
To answer a call to your pickup group while on another call
1 Press [
Hold
] l Present call put on hold
2 Press an idle call appearance [dial tone]
3 Press [
Call Pickup
]
or dial Call Pickup code
●
Called voice terminal stops ringing
●
You are connected to ringing call
Note:
To return to held call after completing present call, press fluttering [
xxxxx
].
Conference
✓
To add a third party to a call
1 Press [
C o n f e r e n c e
]
[dial tone]
●
Present call temporarily put on hold and you are given a new call appearance
2
Dial number of third party and wait for answer
Note:
You can privately discuss the call with the third party at this time; if no answer or busy, press fluttering
[
xxxxx
] to return to the original party.
3
Press [
Conference
] again
●
All parties now connected
[dial tone]
To add a call you’ve put on hold to another call you’re connected to
1 Press [
Conference
]
2 Press [
xxxxx
] of first call
3 Press [
Conference
] again
●
All parties now connected
To drop a third party
1 Press [
Drop
]
●
You remain connected to original party
Drop
To disconnect from a normal call, or to drop the last party added to a conference call
1 Press [
Drop
]
✓
Hold
To keep a call waiting while you answer another call, make a call, or perform some other task
1
Press [
H o l d
]
●
Green light flutters
Note:
If you put a conference call on hold, the other parties remain connected.
To answer a new call while active on another
1 Press [
H o l d
]
●
Green light flutters
2
Press [
xxxxx
] of incoming call
●
You are connected to incoming call
To return to a held call 1 Press [
xxxxx
] of held call
●
You are connected to held call
Note:
If you are active on a call and you press the
[
xxxxx
] of the held call, the active call will be dropped.
Intercom (Automatic/Dial)
To make a call to your predetermined
Automatic Intercom partner
1 Press [
Icom Auto xxx
] (while off-hook)
●
Intercom ring is sent
[ringback tone]
To dial a call to a member of your Dial
Intercom group
1 Press [
Icom Dial xxx
] (while on-hook)
[dial tone]
2
Dial group member’s 1- or 2-digit code [ringback tone]
●
Intercom ring is sent
To answer any intercom call
1
Pick up handset and press [
Icom
]
●
You are connected to call
Note:
If you are active on another call, first press
[
Hold
], then press flashing [
Icom
].
Last Number Dialed
To automatically redial the last number you dialed (extension, outside number, or trunk/feature code)
1 Press [
Last Dialed
] (while off-hook)
or dial Lust Number Dialed code (while off-hook)
●
Number is automatically dialed (up to 20 digits)
Note:
Available with DEFINITY Generic 2 and System
85 R2V4 and some R2V3 systems. Check with your
System Manager to learn if the feature is available on your system.
Limitations on this feature should be noted. Digits dialed via Abbreviated Dialing, feature dial codes, authorization codes, and Station Message Detail
Recording (SMDR) account codes are NOT retained in memory and must be redialed for each call.
To see the number you last dialed (you must have a voice terminal with a display and you must be on-hook)
1
Press [
Last Dialed
] (while on-hook)
or dial Last Number Dialed code (while on-hook)
●
Last number dialed is shown
Leave Word Calling (LWC)
To leave a message after dialing an extension (when call is not answered, or you hear a coverage or busy tone)
Note:
You must have a
[
LWC
] button.
1 Press [
LWC
] any time after you complete dialing
[confirmation tone
●
Message light on called voice terminal goes on (if so equipped)
Note:
If reorder tone is heard, message is not stored; try again.
To leave a message without ringing an extension
1 Press [
LWC
]
or dial Leave Word Calling code
[dial tone
2 Dial extension [confirmation tone]
●
Message light on called voice terminal goes on (if so equipped)
3 Hang up or press [
Drop
]
To cancel a Leave
Word Calling message
(you cannot cancel messages for an
AUDIX subscriber)
1
Press [
Cancel LWC
] (while off-hook)
or dial Leave Word Calling cancel code (while off-hook)
[dial tone]
2
●
Dial extension
Message is deleted
[confirmation tone]
Note:
If reorder tone is heard, message is not deleted; try again.
Message
To retrieve a message when your message light is on
1
See the Message Retrieval procedures under the
Display Features
heading or
Ask your System Manager for local retrieval methods
✓
Mute
✓
Note:
Use the Mute button in one of the following ways.
●
If your voice terminal has the Speakerphone feature, use the Mute button to turn off the microphone associated with the built-in speakerphone or the handset.
●
If your voice terminal has the Speaker (listen-only) feature, the Mute button turns off only the handset.
This feature has no effect on an external speakerphone.
To prevent other party from hearing you
1 Press [
Mute
]
●
Red light goes on and other party cannot hear you
2 When you are ready to resume conversation with other party, press [
Mute
] again
●
Red light goes off and other party can hear you again
Note:
The Mute feature turns off automatically when you hang up, or switch from the speakerphone to the handset or from the handset to the speakerphone.
Priority Calling
To place a priority call
(3-burst ring)
1
Press [
Priority
] (while off-hook) or dial Priority Calling code (while off-hook)
2
Dial extension
[dial tone]
To change a regular call into a priority call
(3-burst ring) when you hear a call-waiting ringback tone
1
2
Press [
Priority
]
●
Called party receives a priority call-waiting tone
(3-burst ring)
Wait for called party to answer
Note:
If you still receive a call-waiting ringback tone, wait a few minutes and try again.
Select Ring
✓
To select a personalized ring
1 Press [
Shift
] (while on-hook)
●
Green light goes on
2
Press [
Select Ring
]
●
Green light flashes; current ring pattern plays and repeats every 4 seconds
●
Display shows [
PERSONAL RING #x
] (x is a number from 1 to 8)
3 Adjust ringer volume with control on left underside of voice terminal, if desired
4
Repeat step 2 to cycle through all 8 ring patterns
5 Press [
Shift
] again when you hear the desired ring pattern
●
Your new ring is set; green light goes off
Note:
If you receive a call, go off-hook, or lose power
during selection, process is interrupted and you must begin again. If you lose power after selection, you will have to select your ring pattern again.
Self-Test
To test lights and ringer of your voice terminal
1
2
3
Press [
Shift
]
●
Green light goes on
Press and hold [
Drop
]
●
Ringer sounds
●
All columns of lights next to buttons above and to right of dial pad go on
●
Display is activated
Release [
Drop
] to end test
●
Ringer and lights return to pretest state
Note:
If ringer or lights do not respond during test, notify your System Manager.
✓
Send All Calls
To send all incoming calls (except priority, intercom, and personal central office calls) immediately to an assigned extension,
AUDIX, or message center for coverage
1 Press [
Send All Calls
] (while on-hook or off-hook)
or lift handset and dial Send All Calls code
[confirmation tone]
Note:
You may hear a half ring as each call is sent to coverage if you have a DEFINITY Generic 2 or System
85 R2V4.
To send an assigned group of extensions
(except priority, intercom, and personal central office calls) immediately to an assigned extension,
AUDIX, or message center for coverage
1 Press [
SAC Group
] (while on-hook or off-hook)
[confirmation tone]
To cancel Send All
Calls or SAC Group
1
Press [
Send All Calls
] or [
SAC Group
] again (while on-hook or offhook)
or lift handset and dial Send All Calls cancel code
[confirmation tone
●
Your calls ring at your own voice terminal again
Shift
✓
To use the Shift feature
1 Press [
Shift
] to access any of the top-labeled features on buttons with split labels
●
Green light goes on
2
Press the split-labeled button whose top feature you want to use
Note:
When you press a feature button, the green light for [
Shift
] automatically goes off; begin again at step 1 to use another top-labeled feature.
Speaker
Note:
Your voice terminal is set for either the Speaker (listen-only) or the
Speakerphone (listen and talk) function. Check with your System Manager to see which of these two features you can use.
Use the following procedures if your voice terminal is set for the Speaker (listen only) feature.
To place a call without lifting the handset, or to use speaker with any feature activity
(such as monitoring a call on which you have been put on hold, or for group listening)
Note:
In order for the other party to hear you, you must speak through the handset.
1
2
Press [
Speaker
]
Place call, or access selected feature
3 Adjust speaker volume if necessary
●
To raise the volume, press the right half of the
Speaker Volume control button labeled [ ▲ ]; to lower the volume, press the left half of the Speaker volume control button labeled [ ▼ ]
● If you have a display, it shows
[ SPEAKER L >>>> H ] (there are 8 possible volume settings)
To mute the microphone associated with the handset so the other party cannot hear you
1
Press [
Mute
]
●
Red light goes on and other party cannot hear you
2 Press [
Mute
] again to resume talking to other party through handset
●
Red light goes off and other party can hear you again
1
Lift handset and talk To change from speaker to handset
To change from handset to speaker
1
2
Hang up handset
Press [
Speaker
]
To activate the speaker while on the handset
1 Press [
Speaker
]
●
The handset will remain active, and the speaker will
also be active. This allows group listening, although you can still only talk through the handset. Do not
hang up the handset or the call will be dropped
To turn off speaker and return to handset only
1
Press [
Speaker
]
●
The speaker turns off (handset remains active)
To end a call if only the speaker is active
(handset on-hook)
1
Press [
Speaker
]
To end a call if both the handset and speaker are active
1
Hang up handset
●
The speaker turns off automatically
Speakerphone
Note:
If you are uncertain whether your voice terminal is set for Speaker (listen only) or Speakerphone (listen and talk), check with your System Manager.
Use the following procedures if your voice terminal is set for Speakerphone (listen and talk).
To place/answer a call without lifting the handset, or to use speakerphone with any feature
1
Press [
Speaker
]
●
Green light goes on next to [
Speaker
]
2 Place or answer call, or access selected feature
3 Adjust volume if necessary
●
To raise the volume, press the right half of the
Volume-control button labeled [ ▲ ]; to lower the volume, press the left half of the Volume-control button labeled [ ▼ ]
●
Display shows [ SPEAKER L >>>> H ]
(there are 8 possible volume settings)
Note:
The Volume-control button does not affect an external speakerphone.
4
Press [
Speaker
] again to hang up
●
Green light goes off
To prevent other party from hearing you
Note:
The Mute feature can also turn off the microphone associated with the handset.
1
Press [
Mute
]
●
Red light goes on and party cannot hear you
2
Press [
Mute
] again to resume talking to party
●
Red light goes off and other party can hear you again
To change from speakerphone to handset
1
Lift handset and talk
●
Green light next to [
Speaker
] goes off
To change from handset to speakerphone
1 Press [
Speaker
]
●
Green lights go on next to [
Speaker
]
2 Hang up handset
Terminal Busy Indication
To see if the specified voice terminal is busy or idle
1 Look at the Terminal Busy Indication status light
●
The light will be on if the terminal is busy and off if the terminal is idle
Transfer
✓
To send present call to another extension or outside number
1
2
3
4
Press [
Transfer
]
[dial tone]
●
Present call put on hold and you are given a new call appearance
Dial extension or number to which the call is to be transferred
[ringback tone]
●
Remain on the line and announce call if desired; if no answer or number dialed is busy, return to held call by pressing its call appearance
Press [
Transfer
] again
●
Call is sent to dialed extension or number
Hang up or press [
Drop
]
Display Features
On/Off
The display is on when the voice terminal is on and off when the voice terminal is off.
Normal Mode
In the normal mode, the display shows call information for the current active call appearance:
●
You may have as many as 10 call appearances. Beginning with the first button in the upper left corner of your faceplate and going down, the display identifies the first 5 buttons as a through e; the 5 buttons in the second column are identified as f through j. When the display shows [ a = ], it represents call information for the first call appearance. The next button down would be shown as [ b = ], and so on, continuing through [ j = ] if all 10 of these buttons are used for call appearances.
● When you dial an extension, that number is shown and then replaced by the called party’s name and extension.
● When a call is received from another extension, the caller’s name is shown (or the caller’s extension if a name is not administered); when a call is received from outside, [ OUTSIDE CALL ] or a trunk identifier is shown.
● The display remains in normal mode until you activate one of the other display features. After using any of these features, return to normal mode by pressing
[
Normal
].
Inspect
To see who’s calling while on a call
1 Press [
Inspect
]
●
Name and number of caller are shown if from extension; [ OUTSIDE CALL ] or other trunk source is shown if from outside
2 Press [
Normal
] to return to display for present call
To see who’s on hold while on a call
1 Press [
Inspect
]
2 Press [
xxxxx
] of held call
●
You remain connected to present call
To answer a new call while on a call
1 Press [
Normal
] (if not already in normal mode)
●
Finish present call or put on hold
2 Press [
xxxxx
] of new call
Message Retrieval
✓
To see your messages when your message light is on (while onhook, off-hook, or on a call)
1 Press [
Message Retrieve
]
2 Press [
Next Message
] to see first message (and then for each following message)
To return a call to a message sender
To erase a message
1
Pick up handset or activate speakerphone
[dial tone]
2 Press [
Return Call
] while any part of message is shown
1
Press [
Delete
] while any part of message is shown
To see a principal’s
(coworker’s) messages
(can be during a call with principal)
1 Select an idle [
xxxxx
] button, or put principal on hold and select an idle [
xxxxx
] button
[dial tone]
2
Press [
Covr Msg Retrieve
]
3 Dial principal’s extension
Note:
You must first be designated as a system-wide message retriever by your
System Manager or principal must have
Message Retrieval coverage that allows a coverage point to retrieve messages.
4 Press [
Next Message
] to see the first message (and then for each following message)
5 Press held [
xxxxx
] to give them their messages, if appropriate
To return a call for the principal to the displayed extension
(while on a call with principal)
1 Press [
Transfer
]
●
Principal is put on hold
2 Press [
Return Call
] while any part of message is shown
3 Press [
Transfer
]
●
Principal is connected to call
To erase a message
1
Press [
Delete
] while any part of message is shown
Normal
To return to normal display after using any display feature
1 Press [
Normal
]
●
Display will show call information for active call appearance
✓
Time
To see date and time
1 Press [
D a t e / T i m e
]
●
Display returns to normal mode after a few seconds
To see elapsed time
(hours, minutes, seconds)
1
2
Press [
Timer
]
●
Green light goes on
Press [
Timer
] again to stop timer and clear display
●
Green light goes off
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