TopAccess Errors
This chapter describes the most common TopAccess errors and provides steps to resolve the conditions. If the problem persists after you have followed all of the steps, make sure to note what you were trying to do and any error messages appear, etc. — and then contact your service representative.
TopAccess Error Messages
NOTE:
•
The error messages displayed in the Touch Panel Display are described in the
Operator’s Manual for Basic Function.
Print Job Status Messages
The status and result of the print jobs is indicated as following in the Print Job page in the Job
Status tab and Print Log page in the Logs tab.
Error Code
402F
4030
4031
A221
A222
PM size error
Cause
Print enable error
HDD full error
Job canceled
Power failure
Corrective Action
1200 dpi print jobs cannot be printed without the optional expansion memory.
Send a print job with a 600 dpi setting.
Please purchase the Printer Kit or Printer/
Scanner Kit if you want to use the printing function.
Delete unnecessary private print jobs and invalid department print jobs.
(Job was canceled.)
Check if the power cable is connected properly and it is inserted securely.
Check if the power voltage is unstable.
Transmission/Reception Journal Status Messages
The result of the transmission and reception is indicated as follows in the Transmission Journal and Reception Journal pages in the Logs tab.
The following table describes the Error Code.
Error Code
0011
0012
0013
0020
Paper jam
Original jam
Door open
Power interruption
Reset
Cause
0030
Polling Error
0033
0042
Memory full
Corrective Action
Clear the jammed printing paper.
Clear the jammed original.
Firmly close the open door.
Check the power interruption report.
(The transmission was canceled by pressing the [FUNCTION CLEAR] button.)
Check polling options setup (Security
Code, etc.), and check if the polling document exists.
Make sure that there is sufficient memory before making the call again.
86 Network Operator’s Guide — TopAccess Errors
Error Code
0050
0053
00B0-00B5
00C0-00C4
00D0-00D2
00E8
00F0
00F1
1C10
1C11
1C12
1C13
1C14
1C15
1C20
1C21-1C22
Line busy
Cause
Security Mismatch in Relay or Mail
Box transmission
Signal Error or Line Condition Error Retry communications. Frequent failures may indicate a phone line problem. If possible, move the unit to another line and try your communications again.
HDD error Retry communications. If the error still occurs, contact your service representative.
Software failure
Hardware noise
Retry communications. If the error still occurs, contact your service representative.
Retry communications. If the error still occurs, contact your service representative.
System access abnormality
Corrective Action
Retry communications.
Confirm the remote party’s Security
Code, system password and your setup.
Insufficient memory
Message reception error
Message transmission error
Turn the power OFF and then back
ON. Perform the job in error again. If the error still occurs, contact your service representative.
When there are running jobs, perform the job in error again after the completion of the running jobs. If the error still occurs, turn the power OFF and then back ON, and perform the job again.
Turn the power OFF and then back
ON. Perform the job in error again.
Turn the power OFF and then back
ON. Perform the job in error again.
Invalid parameter
Exceeding file capacity
System management module access abnormality
Job control module access abnormality
When a template is used, form the template again. If the error still occurs, turn the power OFF and then back ON, and perform the job again.
Ask your administrator to change the
“Fragment Page Size” setting for the
Internet Fax setting, or reduce the number of pages and perform the job again.
Turn the power OFF and then back
ON. Perform the job in error again. If the recovery is still not completed, contact your service representative.
Turn the power OFF and then back
ON. Perform the job in error again. If the recovery is still not completed, contact your service representative.
Network Operator’s Guide — TopAccess Errors 87
88
Error Code
1C30
1C31
1C32
1C33
1C40
1C60
1C61
1C62
1C63
1C64
1C65
1C66
1C67
Cause
Directory creation failure
File creation failure
File deletion failure
Corrective Action
Check if the access privilege to the storage directory is writable. Check if the server or local disk has a sufficient space in disk capacity.
Check if the access privilege to the storage directory is writable. Check if the server or local disk has a sufficient space in disk capacity.
Turn the power OFF and then back
ON. Perform the job in error again. If the error still occurs, contact your service representative.
File access failure
Image conversion abnormality
Check if the access privilege to the storage directory is writable. Check if the server or local disk has a sufficient space in disk capacity.
Turn the power OFF and then back
ON. Perform the job in error again. If the error still occurs, contact your service representative.
HDD full failure during processing Reduce the number of pages of the job in error and perform the job again. Check if the server or local disk has a sufficient space in disk capacity.
Address Book reading failure Turn the power OFF and then back
ON. Perform the job in error again.
Reset the data in the Address Book and perform the job again.
If the error still occurs, contact your service representative.
Memory acquiring failure
Terminal IP address unset
Terminal mail address unset
Turn the power OFF and then back
ON. Perform the job in error again. If the error still occurs, contact your service representative.
Ask your administrator to set the IP address of the equipment.
Ask your administrator to set the
E-mail address of the equipment.
SMTP address unset
Server time time-out error
NIC time time-out error
Ask your administrator to set the
SMTP server address.
Check if the SMTP server is operating properly.
Turn the power OFF and then back
ON. Perform the job in error again. If the error still occurs, contact your service representative.
Network Operator’s Guide — TopAccess Errors
Error Code
1C68
1C69
1C6A
1C6B
1C6C
1C6D
1C70
Cause
NIC access error
SMTP server connection error
HOST NAME error
Terminal mail address error
Destination mail address error
System error
SMTP client OFF
Corrective Action
Turn the power OFF and then back
ON. Perform the job in error again. If the error still occurs, contact your service representative.
Ask your administrator to set the login name or password of SMTP server and perform the job again.
Check if the SMTP server is operating properly.
Ask your administrator to check if there is an illegal character in the device name. Delete the illegal character and reset the appropriate device name.
Ask your administrator to check if there is an illegal character in the
E-mail address of the equipment.
Delete the illegal character and reset the appropriate E-mail address, then perform the job again.
Check if there is an illegal character in the Destination E-mail address.
Delete the illegal character and reset the appropriate Destination E-mail address, then perform the job again.
Turn the power OFF and then back
ON. Perform the job in error again. If the error still occurs, contact your service representative.
Ask your administrator to enable the
SMTP Client and perform the job again.
Confirm the “Received Internet Fax
Forward” settings.
Confirm the mail box settings.
1C80
1C81
1C82
1CC1
3A10-3A12
3A40
Internet Fax transmission failure when processing E-mail job received
Onramp Gateway transmission failure
Internet Fax transmission failure when processing Fax job received
Power failure
MIME format error
3A20-3A22 Email process error
3A30
Partial Email timeout error
Invalid partial Email received
Confirm the “Received Fax Forward” setting.
Check if the power cable is connected properly and it is inserted securely.
Check if the power voltage is unstable.
Ask the sender to resend the Email in the MIME1.0 format.
Ask the sender to resend the Email.
Ask the sender to resend the Email, or change the Partial Wait time setting.
Ask the sender to resend the partial
Email in the RFC2046 format.
Network Operator’s Guide — TopAccess Errors 89
90
Error Code
3A50-3A52
3A60-3A62
HDD full error
HDD full alert
Cause
Interrupt partial Email reception
3A70
3A80-3A82
Partial Email disabled
3B10-3B12 Email format error
Context-Type error
3B20-3B22
3B30-3B32
Invalid character set
3B40-3B42 Email decode error
TIFF analysis error
3C10-3C13
3C20-3C22
TIFF compression error
TIFF resolution error
3C30-3C32
3C40-3C42
TIFF paper size error
3C50-3C52
Offramp transmission error
Offramp security error
3C60-3C62
Corrective Action
Ask the sender to resend the Email by separating it to several Emails. If this error occurs because the paper empty occurs and too much waiting jobs are stored in the hard disk, add the paper to activate other jobs.
Ask the sender to resend the Email by separating it to several Emails. If this error occurs because the paper empty occurs and too much waiting jobs are stored in the hard disk, add the paper to activate other jobs.
Ask your administrator to enable the
Enable Partial Email setting and ask the sender to resend the Email.
Ask your administrator to enable the
Enable Partial Email setting and ask the sender to resend the Email.
Ask the sender to resend the Email.
Ask the sender to resend the Email with attached files that are the TIFF format.
Ask the sender to resend the Email in the ISO-8559-1/2 format.
Ask the sender to resend the Email.
Ask the sender to resend the Email with attached files that are the TIFF format.
Ask the sender to resend the Email with attached TIFF files in the MH,
MR, MMR, or JBIG compression.
Ask the sender to resend the Email with attached TIFF files whose resolution is either 200x100, 200x200,
200x400, 300x300, or 400x400 dpi.
Ask the sender to resend the Email with attached TIFF files that can be printed on the paper available for this equipment.
Ask the sender to specify the correct fax numbers and resend the Email.
Confirm that specified fax numbers are registered in the address book of the equipment. If not, register the fax numbers in the address book and ask the sender to resend the Email with correct fax numbers.
Network Operator’s Guide — TopAccess Errors
Error Code
3C70
3D10
3D20
3D30
3E10
3E20
3E30
3F00, 3F10,
3F20, 3F30,
3F40
Power failure
Cause
Destination address error
Corrective Action
Confirm the job is recovered or not.
If not, ask the sender to resend the
Email.
Ask your administrator whether the
DNS and mail server settings are correctly set. If they are correctly set, ask the sender to confirm the destination address is correct.
Exceeding maximum offramp destinations
Fax unit is not installed
POP3 server communication error
Ask the sender to specify up to 40 destinations for one offramp gateway job. The equipment cannot perform the offramp gateway transmission for more than 40 destinations.
Make sure the Fax unit is installed, or connected correctly.
Ask your administrator that the POP3 server address is correctly set, or the
POP3 server works properly.
POP3 server communication timeout Ask your administrator that the POP3 server works properly and the LAN cable is connected to the server.
POP3 login error Ask your administrator that the POP3 user name and password is set correctly.
File I/O error Ask the sender to resend the Email.
If the error still occurs, contact your service representative.
Scan Job Status Messages
The status and result of the scan jobs is indicated as following in the Scan Job page in the Job
Status tab and Scan Log page in the Logs tab.
Corrective Action Error Code
Email
2C10, 2C12,
2C13,
2C20-2C22
Message
Illegal Job status
2C11, 2C62
Not enough memory
2C14
2C15
2C30
Invalid parameter specified
Message size exceeded limit or maximum size
Failed to create directory
A system error has occurred during sending an email. Retry it. If the error still occurs, contact your service representative.
Make sure there is enough memory to send the scan job.
Make sure you specify the settings correctly and try again.
You are sending too many documents at a time. Send your documents separately.
Make sure that the access privilege to the storage directory is writable and the server or local disc has a sufficient space.
Then retry the scan.
Network Operator’s Guide — TopAccess Errors 91
92
Error Code
2C31, 2C33
2C32
2C40
2C61
2C63, 2C64
2C65, 2C66,
2C69
2C67, 2C68,
2C6A
2C6B
2C6C
2C6D
2C70
2C80
2C81
2CC0
2CC1
Message
Failed to create file
Failed to delete file
Corrective Action
Make sure that the access privilege to the storage directory is writable and the server or local disc has a sufficient space.
Then retry the scan.
Turn the power OFF and then back ON.
Retry the scan.
Failed to convert image file format Turn the power OFF and then back ON.
Retry the scan. If the error still occurs, contact your service representative.
Failed to read AddressBook Turn the power OFF and then back ON.
Retry the job in error. Reset the data in the Address Book and retry it. If the error still occurs, contact your service representative.
Invalid Domain Address Ask your administrator to set the IP address.
Failed to connect to SMTP server Make sure the SMTP server is correctly working, or the SMTP server address has been set correctly.
Failed to send E-Mail message Turn the power OFF and then back ON.
Retry the scan. If the error still occurs, contact your service representative.
Invalid address specified in From: field
Make sure that there is an illegal character in the Terminal mail address. Delete the illegal character and reset the appropriate
Terminal mail address, then retry it.
Invalid address specified in To: field
Make sure that there is an illegal character in the Destination mail address. Delete the illegal character and reset the appropriate Destination mail address, then retry it.
Contact your dealer for support.
NIC system error
SMTP service is not available
Failed to process received Email job
Ask your administrator whether the
SMTP service is enabled.
Ask your administrator whether the Internet Fax Received Forward is set.
Failed to process received Fax job Ask your administrator whether the Fax
Received Forward is set.
Job canceled
Power failure occurred
(Job was canceled.)
Make sure that the power cable is connected properly and it is inserted securely.
Resend the job.
Save as file
2D10, 2D12,
2D13,
2D20-2D22
Illegal Job status Turn the power OFF and then back ON.
Retry the scan. If the error still occurs, contact your service representative.
Network Operator’s Guide — TopAccess Errors
Error Code
2D11
Message
Not enough memory
Corrective Action
Make sure there is enough memory to save the scan job.
2D14, 2D61
2D15, 2D65
2D30
2D31, 2D33
2D32
2D40
2D60
2D62
2D63
2D64
2D66
2D67
2D68
2DC0
2DC1
Invalid parameter specified
There are too many documents in the folder. Failed in creating new document.
Failed to create directory
Delete the data in the local shared folder in the equipment and retry the scan.
Failed to create file
Failed to delete file
Make sure that the access privilege to the storage directory is writable and the server or local disc has a sufficient space.
Then retry the scan.
Make sure that the access privilege to the storage directory is writable and the server or local disc has a sufficient space.
Then retry the scan.
Turn the power OFF and then back ON.
Retry the scan.
Failed to convert image file format Turn the power OFF and then back ON.
Retry the scan. If the error still occurs, contact your service representative.
Failed to copy file
Make sure you specify the settings correctly and try again.
Failed to connect to network destination. Check destination path.
Specified network path is invalid.
Check destination path.
Logon to file server failed. Check username and password.
Failed to process your job. Insufficient disk space.
FTP service is not available
File Sharing service is not available
Job canceled
Power failure occurred
Turn the power OFF and then back ON.
Retry the scan. If the error still occurs, contact your service representative.
Make sure the network folder is shared in your network and retry the scan. If the error still occurs, ask your administrator to confirm whether the IP address or path of the server is correct. Also make sure that the server is operating properly.
Make sure you specify correct network folder and retry the scan.
Make sure you specify correct user name and password to logon the file server, or you specify correct file server. Then retry the scan.
Delete the data in the local shared folder in the equipment and retry the scan.
Ask your administrator whether the FTP service is configured correctly.
Ask your administrator whether the SMB protocol is enabled.
(Job was canceled.)
Make sure that the power cable is connected properly and it is inserted securely.
Resend the job.
Store to e-Filing
2B10 There was no applicable job.
Retry the scan.
Network Operator’s Guide — TopAccess Errors 93
94
Error Code
2B11
2B20
2B30
2B31
2B32
2B50
2B51
2B90
2BA0
2BB0
2BB1
2BC0
2BC1
Message
Job status failed.
Failed to access file.
Insufficient disk space.
Corrective Action
Retry the scan.
Retry the scan.
Delete unnecessary documents in e-Filing and try again.
Failed to access Electronic Filing. Make sure that the specified e-Filing or folder exists. (If not, this error would not occur.) Delete the specified e-Filing or folder and reset them. Retry the job in error. If the specified e-Filing or folder cannot be deleted, contact your service representative.
Failed to print Electronic Filing document.
Make sure that the specified document exists. (If not, this error would not occur.)
Delete the specified document and reset them. Retry the job in error. If the specified document cannot be deleted, contact your service representative.
Failed to process image.
Turn the power OFF and then back ON.
Retry the scan. If the error still occurs, contact your service representative.
Failed to process print image.
Insufficient Memory.
Turn the power OFF and then back ON.
Retry the scan. If the error still occurs, contact your service representative.
Invalid Box password specified.
Make sure that the password is correct and retry the scan, or reset the password and retry the scan. When this error occurs for the print of the data in the e-Filing, perform the print with the administrator’s password. If the recovery is still not completed or in case of invalid password for the operation other printing (opening the file, etc.), contact your service representative.
Job canceled (Job was canceled.)
Power failure occurred
Make sure that the Function List can be printed out. Retry the print. If the error still occurs, contact your service representative.
System fatal error.
Failed to acquire resource.
Make sure that the power cable is connected properly and it is inserted securely.
Resend the job.
Turn the power OFF and then back ON.
Retry the scan. If the error still occurs, contact your service representative.
Turn the power OFF and then back ON.
Retry the scan. If the error still occurs, contact your service representative.
Network Operator’s Guide — TopAccess Errors
Error Code
2BD0
2BE0
2BF0
2BF1
2BF2
Message
Maximum number of folders has been exceeded (list maximum).
Corrective Action
Power failure occurred during e-Filing restoring.
Maximum number of documents has been exceeded (list maximum).
Make sure that the power cable is connected properly and it is inserted securely.
Resend the job.
Failed to get machine parameter.
Turn the power OFF and then back ON.
Retry the scan.
Maximum number of pages has been exceeded (list maximum).
Reduce the pages and print again.
Delete the documents from the boxes or folders.
Delete the folders from the boxes.
RFC related
2500
2501
2503
2504
2550
2551
Syntax error, command unrecognized
Syntax error in parameters or arguments
Bad sequence of commands
Command parameter not implemented
Mailbox unavailable
User not local
Check if the Terminal mail address and
Destination mail address are correct.
Check if the mail server is operating properly. Turn the power OFF and then back
ON. Perform the job in error again.
Check if the mail server is operating properly.
Turn the power OFF and then back ON.
Perform the job in error again. If the error still occurs, Contact your service representative.
Check if the mail server is operating properly.
Turn the power OFF and then back ON.
Perform the job in error again. If the error still occurs, Contact your service representative.
Check if the mail server is operating properly.
Turn the power OFF and then back ON.
Perform the job in error again. If the error still occurs, Contact your service representative.
Check the state of the mail box in the mail server.
Check if the mail server is operating properly.
Turn the power OFF and the back ON.
Perform the job in error again. If the error still occurs, Contact your service representative.
Network Operator’s Guide — TopAccess Errors 95
Error Code Message
Insufficient system storage
2552
2553
Mailbox name not allowed
Corrective Action
Turn the power OFF and the back ON.
Perform the job in error again. If the error still occurs, Contact your service representative.
Check if there is an illegal character in the mail box in the mail server.
96 Network Operator’s Guide — TopAccess Errors
4. INDEX
Network Operator’s Guide — 4. INDEX 97
INDEX
Numerics
2nd Fax Number
.............................................. 64
A
Accessing
......................................................... 13
Add Address
.................................................... 63
Address Book
................................................... 42
Address Group
................................................. 43
Alerts
................................................................ 16
B
Background
...................................................... 54
Body
...........................................................47
,
50
Box Number
...............................................53
,
76
Box Setting
......................................... 39
,
53
,
76
Bulletin Board
.................................................. 74
Bulletin Board mailbox
.................................... 72
C
Capacity
........................................................... 16
Caption1
........................................................... 40
Caption2
........................................................... 40
Color Mode
...................................................... 54
Comment
.......................................................... 76
Company
.......................................................... 64
Confidential
..................................................... 74
Confidential mailbox
....................................... 72
Contact
Adding
.......................................................... 63
Deleting
........................................................ 66
Contact Information
......................................... 16
Controller Type
................................................ 16
Copy agent
....................................................... 37
D
Delayed Transmit
............................................. 49
Department
...................................................... 64
Department Code
............................................. 82
Department Counter
......................................... 81
Destination
.................................................51
,
53
Destination Setting
........................38
,
40
,
75
,
77
Device Information
.......................................... 16
Device Status
................................................... 16
Direct Transmit
................................................ 48
Document Name
.............................................. 53
Document Print
................................................ 77
Drawer
............................................................. 16
98
E
ECM
..........................................................49
,
65
Email Address
...........................................64
,
77
Email agent
......................................... 37
,
72
,
74
Email Setting
................................ 38
,
50
,
75
,
78
Email to
........................................................... 40
Exposure
....................................................48
,
54
F
Fax
................................................................... 16
Fax Number
..................................................... 64
Fax Number (Security)
.................................... 49
Fax Setting
.......................................... 38
,
48
,
64
Fax Transmission Jobs
Deleting
........................................................ 20
Displaying
.................................................... 19
Fax/Internet Fax agent
..................................... 37
Features
........................................................... 10
Features and Functions
.................................... 10
File Format
......................................... 47
,
50
,
51
File Name
..................................................50
,
52
Fine
.................................................................. 48
Finisher
............................................................ 16
First Name
....................................................... 64
Folder Name
.................................................... 53
Forward
........................................................... 74
Forward mailbox
............................................. 72
Fragment Message Size
................................... 50
Fragment Page Size
......................................... 47
From Address
............................................47
,
50
From Name
................................................47
,
50
Function Tab
................................................... 14
Functions
......................................................... 10
G
Group
Adding
.......................................................... 69
Deleting
........................................................ 70
Editing
.......................................................... 69
Group Name
.................................................... 70
H
Hard Disk Space Available
............................. 16
Help link
.......................................................... 15
Hole Punch Unit
.............................................. 16
I
Install Software link
........................................ 14
Internet Fax Settings
..................... 38
,
47
,
75
,
77
Network Operator’s Guide — INDEX
INDEX
Internet/Fax (Relay) agent
............................... 72
Internet/Fax(Relay)
.......................................... 74
ITU-T
............................................................... 72
J
Jpeg Compression
............................................ 55
K
Keyword
.......................................................... 64
L
Last Name
........................................................ 64
LDAP server
..............................................44
,
67
Line Select
.................................................49
,
65
Location
........................................................... 16
Login User Name
............................................. 52
M
MailBox Setting
.........................................75
,
76
Managing
Address Book
............................................... 63
Counters
....................................................... 81
Fax/Internet Fax Jobs
................................... 19
Mailboxes
..................................................... 72
Print Jobs
...................................................... 17
Scan Jobs
...................................................... 21
Memory Transmit
............................................ 48
Menu Bar
......................................................... 14
Message
........................................................... 16
N
Name
..........................................................16
,
29
Network Path
................................................... 52
Notification
......................................... 29
,
40
,
76
O
Open Mailbox
Deleting
........................................................ 79
Setting up
...................................................... 73
Options
............................................................. 16
Original Mode
............................................48
,
54
Original Size
.................................................... 54
P
Panel Setting
..............................................38
,
40
Paper
................................................................ 16
Password
.......................................49
,
52
,
53
,
76
Phone Number
................................................. 16
Picture
.............................................................. 40
Port Number (Command)
................................ 52
Print Job Logs
.................................................. 23
Print Jobs
Deleting
........................................................ 18
Displaying
.................................................... 17
Releasing
...................................................... 18
Priority Transmit
............................................. 49
Private Template Groups
................................. 27
Protocol
........................................................... 52
PWD
................................................................ 65
Q
Quality
............................................................. 51
Quality Transmit
.......................................49
,
65
R
Reception Journals
.......................................... 25
Relay End Terminal Report
.......................75
,
77
Remote 1
......................................................... 52
Remote 2
......................................................... 52
Resolution
..................................................48
,
54
Retype Password
.......................................52
,
53
Rotation
........................................................... 54
S
Save as file agent
................................ 37
,
72
,
74
Save as file Setting
....................... 39
,
51
,
75
,
78
Scan agent
....................................................... 37
Scan Job Logs
.................................................. 26
Scan Jobs
Deleting
........................................................ 22
Displaying
.................................................... 21
Scan Setting
...............................................39
,
53
Search
........................................................44
,
67
Send email when an error occurs
..............40
,
76
Send email when job is completed
............40
,
77
SEP
............................................................49
,
65
Server Name
.................................................... 52
SID
.................................................................. 65
SID/PWD
........................................................ 49
Single/2-Sided Scan
........................................ 53
Size
.................................................................. 16
Standard
........................................................... 48
Status
............................................................... 16
Status Messages
Print Job
....................................................... 86
Scan Job
....................................................... 91
Transmission/Reception Journal
.................. 86
Store to e-Filing agent
........................ 37
,
72
,
74
Network Operator’s Guide — INDEX 99
INDEX
SUB
............................................................49
,
65
Subject
.......................................................47
,
50
Submenu Bar
................................................... 14
T
Templates
......................................................... 27
Editing
....................................................33
,
63
Registering
................................................... 33
Top link
............................................................ 15
Total Counter
................................................... 81
Transmission Journals
..................................... 24
Transmission Type
.....................................48
,
65
Type
................................................................. 16
U
Ultra Fine
......................................................... 48
Use local folder
................................................ 51
User Name
.......................................... 29
,
40
,
76
100 Network Operator’s Guide — INDEX
FC-3511/4511
DP-3520/4520
DP-2320/2820
OME030037B0
MULTIFUNCTIONAL DIGITAL SYSTEMS
Network Operator’s Guide
1-1, KANDA NISHIKI-CHO, CHIYODA-KU, TOKYO, 101-8442, JAPAN
2003 TOSHIBA TEC CORPORATION All rights reserved
R03072037820-TTEC
Ver02 2004-06
