Chapter 5: Audio and video conferencing. Adobe 8

Chapter 5: Audio and video conferencing

Audio in meetings

Audio conferencing options

Adobe Connect supports the following solutions for adding audio to meetings and training sessions. Contact your administrator to find out which audio conferencing options are available for your account.

Built-in VoIP

Adobe Connect broadcasts audio in meetings or training sessions using VoIP and the microphones on attendees’

computer systems. See “ Audio in meetings ” on page 122.

Universal voice audio providers

Universal voice audio providers enable Adobe Connect to broadcast all telephone-based audio into a Adobe Connect meeting room over VoIP. Both account administrators and hosts can configure audio conferencing providers for

universal voice. See “ Using universal voice ” on page 123.

Integrated telephony adaptors without universal voice

These adaptors, which are extensions to Adobe Connect written in Java, provide communication between Adobe

Connect and specific audio conferencing providers. Integrated adaptors have advanced call capabilities, allowing hosts to control the audio conference from the meeting. Adobe provides several integrated telephony adaptors for hosted installations. For example, MeetingOne, PGi, and InterCall are integrated telephony adaptors. Integrated adaptors in

licensed installations can also be configured for universal voice. See “ Using integrated adaptors ” on page 124.

The following table compares the universal voice and integrated telephony solutions.

Universal Voice Audio Provider Integrated Telephony Adaptor

Yes Yes, if enabled for universal voice Broadcast audio in Adobe Connect over VoIP

Enhanced call control. For example, mute, hold, and so on.

No Yes

Record audio with Adobe Connect meeting Yes

Requires Flash Media Gateway (bundled in the Adobe

Connect installer)

Yes

Yes

No

More Help topics

“ Creating and arranging meetings ” on page 9

“ Starting and attending meetings ” on page 14

“ Edit meeting information ” on page 22

“ Creating training curriculums ” on page 67

“ Creating virtual classrooms ” on page 79

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Using universal voice

Workflows for universal voice

The universal voice solution enables you to conduct a live audio conference with meeting participants over VoIP.

Participants hear any telephone-based audio through their computer speakers and can broadcast their voices either via telephone or computer microphone. Hosts can record the audio conference with the Adobe Connect meeting.

Configure a universal voice audio provider (administrators/hosts)

Administrators configure audio providers for all users of an account. Hosts configure audio providers for their personal use in audio conferences.

1.

Add or edit an audio provider.

You can configure virtually any audio provider to use universal voice functionality, as long as an account exists with the provider. The first step is to set up identification details, including the name of the provider and telephone numbers

for dialing into the meeting. See “ Create or edit audio providers ” on page 170.

2.

Add a dialing sequence.

For hosted accounts, the Adobe Connect server uses the dialing sequence to join the audio conference in the background when the host joins the conference in the meeting room. In this step, you set up the conference number,

DTMF tones, and pauses for dialing into an audio conference. See “ Define a dialing sequence ” on page 172.

3.

Test the dialing sequence.

To verify that the dialing sequence works as expected, you can execute the steps, including the user-defined steps, and

then adjust the dialing sequence accordingly. See “ Test a dialing sequence ” on page 174.

Create and use an audio profile (administrators/hosts)

1.

Create an audio profile.

For any audio provider in your account, you can create one or more audio profiles for setting up audio conferences.

See “ Create and use audio profiles ” on page 125.

2.

Create a meeting and select an audio profile.

You create a meeting using the Meeting wizard, but instead of entering audio conference settings manually, you select

one of your audio profiles. These audio profiles contain the conference settings for the audio provider. See “ Associate an audio profile with a meeting ” on page 126.

Start an audio conference (hosts)

1.

Enter the meeting room.

Hosts start the meeting, and participants receive an invitation by e-mail or instant message to join the meeting. See

“ Join a meeting ” on page 17.

2.

Start the audio conference.

From the meeting room, hosts start the audio conference so that Adobe Connect can join the conference. See “ Start meeting audio ” on page 127.

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3.

(Optional) Record the audio conference.

Hosts can record any telephone-based audio along with the web conference. The audio is played back with the audio

conference. See “ Record a meeting ” on page 133.

Best practices for starting a universal voice conference

If a host starts an audio conference as a moderator and then leaves the meeting room or is disconnected, the conference ends for all participants. However, if a host starts the audio conference as a participant and then leaves the meeting room, the audio conference continues for the remaining participants.

To avoid ending the audio conference if you leave the meeting room, do the following:

1

Create an audio profile that uses a participant code to start the audio conference. See “ Create and use audio profiles ” on page 125.

For user-configured providers, make sure that the dialing sequence includes a participant text box. This text box appears when you create an audio profile based on that provider.

2

3

Enter the Adobe Connect meeting room, and start the audio conference.

Use a telephone to dial into the meeting.

More Help topics

“ Audio conferencing options ” on page 122

“ Define a dialing sequence ” on page 172

“ Join audio conference ” on page 128

Using integrated adaptors

Include attendees in an audio conference call

Hosts have several options for dialing out to include participants in an audio conference call. You can dial out to a registered participant by using the telephone number stored in their profile or by entering a new telephone number.

To include an unregistered participant in the audio conference call only, you can enter a new name and number to dial.

More Help topics

“ Audio conferencing options ” on page 122

“ Creating and arranging meetings ” on page 9

“ Starting and attending meetings ” on page 14

“ Creating training curriculums ” on page 67

“ Creating virtual classrooms ” on page 79

About audio conference status

After attendees connect to an audio conference, status icons appear next to their names.

Note: Status icons do not appear for user-configured audio providers.

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Attendee status

On the phone

Talking

Dialing in progress

On hold

Muted

Icon

Note: Some audio conference providers do not support the On Hold feature.

More Help topics

“ Audio conferencing options ” on page 122

“ Enable microphone for participants using computers ” on page 128

Create and use audio profiles

An audio profile is a collection of audio conference settings that map to an audio provider. You use audio profiles whenever you use an audio provider with a Connect meeting. Audio providers are companies that offer audio

conferencing services that work with Adobe Connect. For more information about audio providers, see “ Audio conferencing options ” on page 122.

Create an audio profile

All audio profiles include the audio provider and profile name. The remaining information includes numbers and access codes that hosts provide for meetings. The text boxes that appear for entering this information depend on the provider. For integrated providers, the requested information comes from their configuration code. For universal

voice providers, the requested information comes from host-defined steps in the dialing sequence. See “ Define a dialing sequence ” on page 172.

Note: You can ensure that the audio conference settings and other profile information successfully start an audio

Audio Providers, select a provider, and click Edit). See “ Test a dialing sequence ” on page

Meeting hosts, limited administrators, and administrators can create audio profiles.

1

2

3

Click New Profile.

Select an audio provider and name the profile.

Provider

Audio providers configured for universal voice by an account administrator or host. Selecting a provider binds the audio profile to the information configured for the provider.

Profile Name

A unique name that represents something meaningful to you, such as the purpose of the audio profile.

If the account administrator or host included a URL for the provider, it appears in the Profile Information window.

This URL can link to an information page with details on how to create the audio profile.

4

Fill in the remaining information and click Save. Saving the profile automatically enables it for use.

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New Audio Profile window with provider-specific information filled in

To enable or disable an existing audio profile, select it in My Audio Profiles, click Edit, change the Profile Status menu, and click Save.

Edit or delete an audio profile

You can change the profile name, and enable or disable an existing audio profile. You cannot change the audio provider. You specify a provider only when you create a profile.

1

2

3

Select a profile and click Edit.

4

Change the profile name or status and click Save.

To delete an audio profile, select it and click Delete.

Associate an audio profile with a meeting

When you associate an audio profile with a meeting, you include the audio conferencing settings defined for the audio provider.

1

Do one of the following:

• Create a meeting and enter the required information (click Meetings

•

Open an existing meeting and click the Edit Information tab.

2

In the Audio Conference Settings section, select Include This Audio Conference With This Meeting. Select the profile from the menu and click Save.

All the profiles you created appear in the menu.

Note: If you change the audio profile once you start the meeting, the new conference settings take place only after you end and restart the meeting. Wait for a few minutes to see the changes.

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Selecting an audio profile for a meeting

Enable audio in meetings

Start meeting audio

Audio for meetings is not enabled by default. To start an audio conference, do the following:

1

2

Navigate to the Meeting Information page for a specific meeting.

Click Enter Meeting Room.

3

From the Audio menu, choose one of the following:

Microphone Rights for Participants

This option appears if there is no audio profile attached to the meeting. Choose this option to enable audio conference using VoIP.

Start Meeting Audio

This option appears if an audio profile is attached to the meeting.

4

Specify how you want the attendees to join the meeting’s audio conference. You can specify one or more of the following. The availability of the options depend on the meeting’s audio and system configuration.

Using Computers

Choose this option if you want attendees to join the audio conference using their computer speaker and microphone (VoIP). All users can hear meeting audio using the computer’s speakers. To enable Participants to speak, click Enable Microphone Rights for Participants.

Using Phone

Choose this option if you want attendees to join the audio conference over the telephone. Users can dialin to the audio conference or receive a call from the meeting. Click Start Broadcasting Telephony Audio to enable attendees using computers to interact with attendees on phones.

Note: If Universal Voice is configured, you can select both options. Participants can join the audio conference either using their computer’s microphones, or join the meeting using their phone. Start broadcasting to enable participants to hear any telephone-based audio through the computer speakers and broadcast their voices to telephone users using the microphone. When you stop broadcasting, VoIP users will be audible to phone users, but phone users will not be audible to the meeting users.

5

Click Start.

Once meeting audio has been started, attendees need to join the audio conference.

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Join audio conference

After a host starts an audio conference, a notification window appears to all attendees. They can then broadcast their voices via their telephones or computer microphones.

1

2

To connect to conference audio, click the telephone button in the main menu bar.

In the Join Audio Conference dialog box, select one of the following:

Dial-out

Receive a call from the meeting on the telephone number you enter.

Dial-In

Place a call via telephone using the number and instructions provided in the text box.

If a dial-in token is provided, hosts can mute specific attendees. Without a dial-in token, hosts must first merge

attendees with the related phone number in the Attendees pod. (See “ Merge two listings for the same caller in a conference call ” on page 129.)

Using Computer

To connect using your computer microphone and speakers. (See “ Broadcast your voice using

VoIP ” on page 129.)

More Help topics

“ Start meeting audio ” on page 127

“ Audio conferencing options ” on page 122

Manage audio within meetings

Enable microphone for participants using computers

By default, only hosts and presenters can broadcast audio using their microphones. However, hosts can enable participants to broadcast by doing any of the following:

• To enable audio for all participants, choose Audio > Microphone Rights For Participants. icon displays for all participants in the Attendees pod.

• To enable audio for specific participants, select one or more in the Attendees pod. Then choose any of the following from the pop-up menu: Enable Audio, Make Host, or Make Presenter. icon icon displays next to the participant in the Attendees pod.

Using the same pop-up menu, hosts can later disable audio for specific attendees, reducing background noise.

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Allow only one speaker to use the microphone at a time

Hosts can avoid overlapping conversations by doing the following:

❖

Choose Audio > Enable Single Speaker Mode.

An asterisk appears next to the microphone button in the main menu bar. When one speaker clicks the button, it’s disabled for other users until the current speaker clicks the button again.

Enable Lecture Mode (MeetingOne only)

In MeetingOne audio conferences, you can enable Lecture mode. In the Lecture Mode, only the MeetingOne host, and

Connect hosts and presenters can speak. All other attendees in the meeting are unable to transmit audio as they are muted or microphone rights are suspended.

❖

Choose Audio > Enable Lecture Mode.

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Broadcast your voice using VoIP

1

In the main menu bar, click the microphone button .

As you speak, sound waves appear in the button icon, indicating audio level.

2

(Optional) To the right of the microphone button, click the menu button , and choose Adjust Mic Volume if you are too loud or quiet. Or choose Mute My Mic to temporarily stop broadcasting (for a cough or other interruption).

When an attendee is broadcasting audio, the microphone icon is displayed next to their name in the Attendees pod.

Adjust or mute audio volume

Each attendee can customize audio volume on their system.

❖

In the main menu bar, select any of the following from the speaker menu :

Mute My Speakers

Entirely disables or enables audio. (Click the speaker icon to quickly toggle this option.)

Mute Conference Audio Only

Retains any audio playing in the Share and Video Telephony pods.

Adjust Speaker Volume

Displays a slider attendees drag to customize volume.

Call out to a new telephone user

1

Choose Audio > Call a New User.

2

Enter the participant’s name and telephone number.

3

Select Call to dial the participant’s phone number immediately.

The attendee is called on the phone and the Call in Progress icon is displayed to the right of the attendee’s name.

Call out to a participant logged in to Adobe Connect

1

In the Attendees pod, select the name of the participant to add to the audio conference.

2

From the pod menu , choose Call Selected User.

The Call Telephone User dialog box appears. You can either enter a new phone number or select a number from the list of numbers associated with the participant.

3

Click Call.

Merge two listings for the same caller in a conference call

If an attendee dials into an audio conference without a token, they appear twice in the Attendees list: once with their name, and a second time with their phone number. Hosts can merge the listings into one.

1

In the Attendees pod, do one of the following:

•

Drag a number and drop it on the name of the participant.

• Select a particiapant name and the number and choose Merge from the menu.

•

Select a particiapant name and the number and from the pod menu , select Merge Users.

2

Click the confirmation button. To hide this button in the future, check Don’t Ask Again.

Note: For audio conference features to function in your meeting or training session, the conference adapter must be enabled.

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Temporarily stop broadcasting audio

During longer meeting breaks, hosts may want to stop broacasting audio.

❖

Choose Audio > Stop Audio Broadcast. To resume, choose Audio > Start Audio Broadcast.

Note: Hosts can stop a broadcast for all attendees, but not for a specific participant.

Stop an audio conference or change audio mode

Do one of the following.

•

Choose Audio > Stop Meeting Audio.

• Choose Audio > Change Meeting Audio Mode.

See “ Best practices for starting a universal voice conference ” on page

130

Adjust audio quality

Quickly optimize settings with the Audio Setup Wizard

1

Select Meeting > Audio Setup Wizard.

2

Follow the onscreen instructions to optimize audio quality. If a dialog box appears requesting access to your camera and microphone, click Allow.

Set advanced audio options

1

Choose Meeting > Preferences, and then click Audio in the left pane.

2

Select Use Enhanced Audio to automatically cancel echoes, control microphone volume, and suppress noise.

Deselect this option if you have trouble with audio quality.

3

For Acoustic Echo Cancellation Mode, select one of the following:

Note: The Adobe Connect Add-in must be installed to use these options.

Full Duplex

Enables multiple users to speak at one time. If echo feedback results, select another option (this option is preferred for most systems).

Half Duplex

Enables only one user to speak at a time. Use this option if microphones on your system are unusually sensitive (transmitting unwanted background sound) or if you have poor echo cancellation.

Headphones

Optimizes audio settings for use with headphones. This option uses Full Duplex mode, in which multiple users can speak at one time.

Off

Disables echo cancellation.

4

Select Automatic Gain Control to enable your microphone volume to adjust automatically in response to changes in voice level. Deselect this option if audio volume fluctuates unpredictably.

5

For Audio Quality, choose the highest setting that does not degrade sound:

Fast

Provides the fastest performance but the lowest audio quality. (Use this option for systems with slower CPUs.)

Best

Provides the slowest performance but the best audio quality. (Use this option for systems with fast CPUs.)

Custom

Enables you to select options for audio quality settings. Use this option if the standard settings do not provide adequate results. Choose from the following options:

• For Echo Path, select 128 (the default setting) or 256. The higher setting provides greater suppression of audio feedback. This setting uses more CPU resources and is recommended for systems that don’t use headphones.

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• Select Noise Suppression to reduce the amount of noise that the microphone picks up. Deselect this option to make the microphone more sensitive.

• Select Non Linear Processing (selected by default) to use non-linear processing for audio data. Deselect the option to use standard processing (and fewer CPU resources).

6

Select Use Speex Codec to take advantage of this VOIP-optimized technology. (This option requires attendees to install the Adobe Connect Add-in.) Options range from Fast for fastest performance and poorest quality, to Best for slowest performance and best quality.

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Video in meetings

Note: Adobe Connect administrators can change pod, audio, and video settings to adhere to standards for governance.

For more information, see “ Working with compliance and control settings ” on page

Connect to video telephony streams

The Video Telephony pod lets hosts share video streams with attendees, including any audio. When one-way communication is sufficient for a presentation, a telephony stream can be preferable to a two-way conference.

1

Choose Pods > Video Telephony.

2

3

Click Open Stream.

From the pop-up menu, choose the appropriate device.

The list of available devices is established by your Adobe Connect administrator. (See “ Configure video telephony devices ” on page 174.)

4

Click Connect.

The Video Telephony pod appears for all attendees. When attendees hover the mouse over the pod, a volume control appears for stream audio.

To display volume control, hover the mouse over Video Telephony pod.

5

In the upper right of the pod, hosts can click Pause Stream, or click the pod menu to access Close Stream,

Change Stream, or Mute Audio options.

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Enable participants to share webcam video

By default, only hosts and presenters can broadcast video. However, hosts can enable participants to broadcast by doing any of the following:

•

To enable video for all participants, click the menu button to the right of the microphone button, and choose

Enable Video for Participants.

•

To enable video for specific participants, select one or more in the Attendees pod. Then choose any of the following from the pop-up menu: Enable Video, Make Host, or Make Presenter.

Share webcam video

Hosts, presenters, and participants with enhanced rights can simultaneously share video from webcams connected to their computers.

Adjust video quality

If you are a host, presenter, or participant with video rights, you can adjust the quality of your webcam video.

1

2

In the upper right of the Video pod, click the menu icon , and choose Preferences.

Adjust the Video Quality setting to optimize the tradeoff between image quality and bandwidth usage. For example, if shared screens update slowly, choose a lower Video Quality setting.

This setting interacts with the meeting room bandwidth set by the host. (See “ Set meeting room bandwidth ” on page 15.)

Share your video

1

Click the Start My Webcam button in the main menu bar or Video pod.

In the Video pod, a preview image appears so you can adjust camera position. If you want to use a different connected camera, select it from the Video pod menu .

To cancel video sharing, click outside the preview image in the Video pod.

2

3

Click Start Sharing to broadcast your video to all participants.

To pause or stop video, hover the mouse over Video pod, and click the Pause or Stop icons.

When video is paused, the last image broadcast from your camera remains static in the Video pod until you click Play

to resume broadcasting. When video is stopped, the broadcast image disappears entirely.

Hosts can pause or stop video from any attendee.

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A

Stop (A) and Pause (B) icons in the Video pod

B

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Recording and playing back meetings

About recording meetings

A host can record a meeting or training session. When played back, the recording shows exactly what the attendees saw and heard. Everything that happens in the room is recorded, except for the Presenter Only area and breakout rooms. You can start and stop recording at any time, so you decide what content to record. A host can create a reference archive of meetings and make the recordings available to attendees.

When you record a meeting, consider the following:

• If you use VoIP and the Video pod to broadcast audio to meeting attendees, all audio is recorded automatically.

•

If you use the universal voice solution, you record the audio with the meeting. All telephone-based audio is recorded, and can be played back with the audio conference.

• If you do not use universal voice, you can use your speakerphone and your computer microphone as recording devices. All audio input to your computer is captured and recorded but is not broadcast to participants. (Because audio is not directly integrated with the meeting in this case, the quality can be lower than using a direct method.)

• If you use an integrated telephony adaptor, begin your recording from within Adobe Connect, not from a telephone key command.

• The meeting recording is assigned a URL and added to the Recordings page associated with the meeting room in

Adobe Connect Central. To play a recording, you need an Internet connection, the recording URL, and permission to view it.

Note: Adobe Connect administrators can change recording settings to adhere to standards for governance. These settings

affect how meetings and training sessions are recorded and what is recorded. For more information, see “ Working with compliance and control settings ” on page

More Help topics

“ Edit a recorded meeting ” on page 134

“ Create an offline recording ” on page 135

Record a meeting

2

3

Start recording a meeting

1

If you have associated a universal voice audio profile with the meeting, choose Audio > Join Audio Conference.

Choose Meeting > Record Meeting.

In the Record Meeting dialog box, enter a name and summary for the meeting recording.

A recording icon (red circle) appears in the menu bar to indicate that the meeting is being recorded.

Note: If a problem occurs during the recording, an error message appears in the upper-right corner of the window. You can try to reconnect to the conference audio, record the meeting without audio, or stop recording the meeting.

Stop recording a meeting

❖

From the Meeting menu, deselect Record Meeting.

The meeting recording is saved and is available for playback at any time.

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About editing meeting recordings

After recording a meeting or training session, you can use the built-in editor to remove sections of the recording. This is useful if the recording contains periods of silence or unnecessary information. Following are some tips for editing recordings:

• To edit a meeting or virtual classroom recording in the Content library, you must have Manage or higher permissions for the recording. (If you created the meeting or virtual classroom, you have these rights by default.)

To edit a recording under Meeting > Recordings or Training > Recordings, you must have Host permissions.

• After editing a recording, the last edited version is saved and includes all information from earlier editing sessions.

The link to your recording does not change after editing. Users given the link and rights to access the recording see the most recent version saved, including any edits that were made.

• Multiple users can open a recording in edit mode at the same time. However, after one user saves their changes, others editing at the same time receive an error when they try to save their changes.

Note: Adobe Connect administrators can change recording settings to adhere to standards for governance. These settings

affect how meetings and training sessions are recorded and what is recorded. For more information, see “ Working with compliance and control settings ” on page

More Help topics

“ Record a meeting ” on page 133

“ Create an offline recording ” on page 135

“ Working with content in the Content library ” on page 144

Edit a recorded meeting

Editing a recording is useful if the recording contains sections of silence or unnecessary information that you want to remove before making the recording available.

2

3

1

From the Adobe Connect Central home page, click Meetings or Training, and then click the meeting or classroom that includes the recording.

Click Recordings.

Click Edit next to the recording that you want to edit.

4

Simply click the Play button to watch the recording from the beginning, or first drag the progress marker to a specific location.

A B

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C D E F

Controls for recorded meetings

A. Play button B. Progress marker C. Selection markers surrounding selection D. Cut E. Undo F. Save

5

Use the selection markers to specify the areas of the recording you want to remove, and click the Cut button.

6

(Optional) At the left of the meeting window, click the triangle to show the Events Index pane, where you can

“ Navigate to specific events in recordings ” on page 137.

7

(Optional) To remove changes, click Undo to remove individual edits made you last saved, or Revert to Original to restore the recording to its original state.

8

Remove any additional sections. When you are finished, click Save.

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Note: Adobe Connect administrators can change recording settings to adhere to standards for governance. These settings

affect how meetings and training sessions are recorded and what is recorded. For more information, see “ Working with compliance and control settings ” on page

More Help topics

“ Record a meeting ” on page 133

“ Create an offline recording ” on page 135

“ Working with content in the Content library ” on page 144

Create an offline recording

If you want people who do not have access to an Adobe Connect server to view a meeting recording, create an offline version. The offline recording is saved as an FLV file, which can be viewed in an FLV player, and distributed via e-mail,

CD, or a server.

Note: Creating an offline recording takes approximately the same amount of time as the duration of the original meeting recording.

You can minimize the offline recording window or view other windows on top of it without interfering with the contents of your recording.

1

From the Adobe Connect Central home page, click Meetings or Training, and then click the meeting or classroom that includes the recording.

2

Click Recordings.

3

4

Next to the specific recording you want to use, click Make Offline.

If Help text appears, click Proceed with Offline Recording. Then specify a location for the finished FLV file.

The meeting begins playing, creating the offline file.

5

As needed, click the Pause/Resume, Stop And Save, and Start New controls:

• The Pause/Resume button temporarily stops creation of the offline recording. This can be useful if you must download a large file and do not want to strain system resources. When you click Resume, the recording continues from where it was paused. The finished recording is one continuous file regardless of how many times you paused and resumed recording.

•

The Stop and Save button ends the creation of a recording, which is useful if you want to record portions of a meeting as separate files. Click Start New to resume recording where you left off.

6

When the recording process finishes, close the offline recorder window. (If the window is minimized, it closes automatically.)

Note: Adobe Connect administrators can change recording settings to adhere to standards for governance. These settings

affect how meetings and training sessions are recorded and what is recorded. For more information, see “ Working with compliance and control settings ” on page

More Help topics

“ Record a meeting ” on page 133

“ Edit a recorded meeting ” on page 134

“ Working with content in the Content library ” on page 144

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Play back a recorded meeting

A host or presenter makes the recording URL available so attendees can play the recording. Every recording is automatically assigned a unique URL and is stored on the Recordings tab for the meeting room in Adobe Connect

Central.

When you play a recording, a recording navigation bar appears in a space below the meeting room. For optimal performance, a high-speed Internet connection is recommended for recording playback.

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A B C

Recording navigation bar

A. Pause/Play toggle button B. Progress marker C. Elapsed/total time

You control who has access to the recording:

•

Any user invited to the meeting using the invitees or enrollees tabs in Adobe Connect Central can view the recording if given the recording URL.

• Any user invited to the meeting as a host can see information such as permissions, if they have rights to browse to the Adobe Connect Central folder where the recording is stored.

• Anyone with Internet access can view the recording if you make it public. Alternatively, you can move the recording to the Content Library and set specific user permissions (moving the recording to the Content Library is irreversible.)

Note: Adobe Connect administrators can change pod, sharing, and other settings to adhere to standards for governance.

These settings affect the layout of meeting rooms and what you can do in meeting rooms. For more information, see

“ Working with compliance and control settings ” on page

More Help topics

“ Record a meeting ” on page 133

“ Working with content in the Content library ” on page 144

Play a recording from Adobe Connect Central (hosts and presenters)

1

From the Adobe Connect Central home page, click Meetings or Training, and then click the meeting or classroom that includes the recording.

2

3

Click the Recordings option.

Click the name of the recording.

4

Do one of the following:

•

To view the last edited version of the recording, click the URL For Viewing.

• To view the full, original, unedited version of the recording, click View Original.

You either view the original version of the recording or the latest edited version; multiple edited versions of the recording are not saved. (If the recording was never edited, the URL For Viewing is the same as View Original.)

Play a recording from a URL (attendees)

Hosts and presenters most often tell attendees about a recording by sending an e-mail message containing a URL link to the recording.

❖

Click the recording URL that the presenter sent to you.

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The recording opens in your browser and is ready for playback. If you are unable to open the recording, you may not have been granted rights to access the recording.

Navigate to specific events in recordings

For each meeting recording, a new indexed event is created for every chat message, layout change, slide change, and camera start or stop. Each event is listed in an Events Index, followed by a timestamp. You can filter and search the index to quickly navigate to specific events.

1

At the left of the window for the recorded meeting, click the triangle to show the Events Index pane.

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Events Index pane (click triangle to show and hide)

2

Do either of the following:

• Click the Filter pop-up menu to select specific events to view. You can show all events, a single event, event types, or any combination of events that can be indexed. Events that can be filtered include layout changes, chat messages, slide changes, and users joining or leaving the Attendees or Video pod.

• Search for specific events: type keywords into the search box and click Find. All events that contain a match appear highlighted. You can search for the following: names of meeting participants, text in all Notes pods, text in all Chat pods, and text on slides shown in the meeting.

More Help topics

“ Edit a recorded meeting ” on page 134

Managing recorded meetings

You can view all recordings made for a particular meeting, change permissions, rename, or move a recording, or view a content report for a recording. Also, a recorded meeting can be used as content for another meeting. (If a recording has been edited, edits are preserved if the recording is moved to the Content library.)

Note: Adobe Connect administrators can change pod, sharing, and other settings to adhere to standards for governance.

These settings affect the layout of meeting rooms and what you can do in meeting rooms. For more information, see

“ Working with compliance and control settings ” on page

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More Help topics

“ Record a meeting ” on page 133

“ Working with content in the Content library ” on page 144

View a list of recorded meetings

If you are an administrator or have Manage permissions for a meeting folder, you can view a list of all recordings that have been created from a meeting room.

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Click the Meetings tab at the top of the Adobe Connect Central home page.

If there is more than one meeting folder, navigate to the folder that contains the meeting.

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4

Click the meeting name in the list.

In the Meeting Information page, click the Recordings link on the navigation bar.

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Navigating to the Recordings link

Move recordings to the Content library

To move recordings associated with a meeting in a Meetings library folder to the Content library, you must be an administrator or a user with permissions to manage that specific Meetings library folder.

Moving a meeting recording to the Content library is useful if you want to give access to people other than the original invitees.

Note: To make a recording available to anyone in the world that is given the recording URL, see “

Play back a recorded meeting ” on page

1

Click the Meetings tab at the top of the Adobe Connect Central home page.

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2

3

Navigate to the meeting that has recordings you want to move.

Click the meeting name in the list.

In the Meeting Information page, click the Recordings link on the navigation bar.

Select the check box to the left of any recording that you want to move.

Click Move To Folder on the navigation bar.

Navigate to the folder in the Content library where you want to move the recording. (As you navigate, the new destination appears in the upper right of the Adobe Connect Central window.)

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Click Move.

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Edit recording information

1

From the Adobe Connect Central home page, click Meetings or Training. Then click the meeting or classroom that includes the recording.

2

Click the Recordings option.

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Click the name of the recording.

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In the Recording Information bar, click Edit.

Revise the title, summary, and language as desired.

7

To let Adobe Connect Desktop users download the recording locally, select Allow Users To Download Copy To

Local Device.

To update any items linked to the recording with the revised information, select Update Information For Any Items

Linked To This Item.

Delete a meeting recording

To delete a meeting recording associated with a meeting, you must be an administrator or a user with permissions to manage that specific Meetings library folder. When you do delete a recording, you are deleting it from the Meetings library.

Note: This process does not delete the recording from the Content library if you moved it there previously. To delete a

meeting recording you moved to the Content library, see “ Delete a file or folder ” on page

1

Click the Meetings tab at the top of the Adobe Connect Central home page.

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5

2

3

Navigate to the meeting that has recordings you want to delete.

Click the meeting name in the list.

In the Meeting Information page, click the Recordings link on the navigation bar.

On the Recordings page, select the check box to the left of any recording you want to delete.

Click Delete above the list.

Click Delete on the confirmation page.

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Adobe Connect Webcast

Adobe Connect Webcast is designed to support one-to-many and few-to-many communication with large, dispersed audiences. These events can be conducted for marketing programs, internal and external communication initiatives, and continuing education applications. Each event can be customized based on the feature and branding requirements of the event host or sponsor.

The Adobe Connect Webcast interface provides access to the live event, including audio or video streaming and presentation content. Access to the webcast is typically provided through a registration URL. Registered attendees have access to the live event and on-demand replay (which remains associated with the same URL as the live event). Typical webcasts can include the following attendee features:

•

Submit question box

• Refer a friend hyperlinks

•

Additional content download options

• Poll questions and surveys

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• Option to participate by conference call

Audio and video communication is typically one way in Adobe Connect Webcast. Hosts and moderators present audio or video content to the audience. The question submission and polling features enable attendees to provide feedback on the event content. These events also provide robust reporting capabilities to webcast hosts to indicate attendee engagement, and whether any questions submitted during an event require follow-up.

Each webcast can have a different appearance, depending on the nature of the event and the customer’s needs. To access an Adobe Connect Webcast, attendees must have Adobe Flash Player 10 or higher, a browser, and Internet connectivity.

For more information, see www.adobe.com/go/learn_on24_webcast_en .

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