Mitel MCD 5330 and 5340 User Guide for 3300

Mitel MCD 5330 and 5340 User Guide for 3300

5330/5340 IP Phones – User Guide

CALL HANDLING

Hold

To place a call on Hold:

• Press

(HOLD).

• Press the key that you have programmed as Hold. The indicator flashes on the line that has the held call.

Note: You can only retrieve a call from hold when the phone is idle.

To retrieve a call from Hold, do one of the following:

• Lift the handset and press the flashing line.

• Press the flashing indicator.

• Use the Add Held feature to conference into the held call.

To retrieve a call from Hold at another phone, do one of the following:

• Press the flashing line key.

• Dial the appropriate feature access code and the number of the station that placed the call on Hold.

Mute

Mute lets you temporarily turn your phone's handset, headset or handsfree microphone off during a call.

To turn Mute on during a call:

• Press (MUTE). The (MUTE) light turns ON.

To turn Mute off and return to the conversation:

• Press (MUTE). The (MUTE) light turns OFF.

Note: If you are on a Handsfree MUTED call and you lift the handset, the handset microphone is automatically enabled and the MUTE light turns OFF.

NOTE FOR USERS ON RESILIENT 3300 ICP SYSTEMS: If your phone switches to the secondary system while your speaker or handset is muted (that is, while the Mute key is lit) the call remains muted until you hang up.

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5330/5340 IP Phones – User Guide

Transfer

To Transfer an active call:

1. Press (TRANS/CONF).

2. Dial the number of the third party.

3. Do one of the following:

• To complete the Transfer, hang up.

• To announce the Transfer, wait for an answer, consult, and hang up.

• To cancel the Transfer, press (CANCEL).

To transfer an active call during headset operation:

1. Press (TRANS/CONF).

2. Dial the number of the third party.

3. To complete the Transfer, press the Release feature key.

Conference

To form a Conference when a two–party call is already in place, or to add another party to an existing Conference:

1. Press (TRANS/CONF).

2. Dial the number of the next party.

3. Wait for an answer.

4. Press (TRANS/CONF).

To leave a Conference:

• Hang up or press (CANCEL).

Conference Split

To Split a Conference and speak privately with the original party:

• Press the Split softkey.

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5330/5340 IP Phones – User Guide

Add Held

To move a call on hold to another line appearance:

1. Press an available line key.

2. Press the AddHeld softkey.

3. Press the flashing line key.

To add a call on Hold to an existing conversation or conference:

1. Press the AddHeld softkey.

2. Press the flashing line key.

Swap

To call another party when you are in an established two–party call:

1. Press (TRANS/CONF).

2. Dial the number.

To alternate between the two parties:

• Press the Trade Calls softkey.

Call Forwarding

Call Forward lets you redirect incoming calls to an alternate number when your phone is busy, when you're not answering, or all the time.

PROGRAM CALL FORWARD

You can create Call Forward profiles that identify where to send your incoming calls. Once you create and save a Call Forward profile, in the Call Forwarding application, you can enable or disable it at any time.

Notes:

• The None Profile is a default profile provided by the system. It has no numbers programmed and is used to turn off Call Forwarding.

• The default profile appears when the Call Forwarding set up does not match any of your profiles.

• Only one call profile can be active at a time.

• The dotted radio button icon next to the profile shows the current active profile.

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5330/5340 IP Phones – User Guide

To create a Call Forward profile:

1. Launch Applications.

2. Press Call Forwarding.

3. Press New Profile.

4. Press Edit Profile Name. An on-screen keyboard displays.

5. Press the appropriate keys in the on-screen keyboard to enter the profile name and press

Save. This profile name identifies where your phone calls will be forwarded to.

6. Select the check boxes opposite Call Forward categories as follows:

Always: forwards all your phone calls

Busy Internal: forwards internal phone calls after several rings if your line is busy

Busy External: forwards external phone calls after several rings if your line is busy

No Answer Int: forwards internal phone calls redirects your calls after several rings if you don't answer

No Answer Ext: forwards external phone calls redirects your calls after several rings if you don't answer

Note: You can select one or more settings, however, the Always setting takes priority over all other settings.

7. For each of the Call Forward categories:

• Press Edit Number to display the on-screen keyboard.

• In the on-screen keyboard, enter the appropriate number.

• Press Save.

8. Press Save. The edit window closes. This profile is saved but it is not activated. To activate this profile, see Activate Call Forward below.

Note: Press Cancel at any time to exit this application without making any changes.

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ACTIVATE CALL FORWARD

To turn Call Forward on once it has been programmed:

1. Press Applications.

2. Press Call Forwarding.

3. Press the appropriate Profile setting.

4. Press Activate.

CANCEL CALL FORWARD

To cancel Call Forward:

1. Press Applications.

2. Press Call Forwarding.

3. Press None setting.

4. Press Activate.

5330/5340 IP Phones – User Guide

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