Solving Problems. Epson G5150NL - PowerLite Pro XGA LCD Projector, PowerLite Pro G5350NL, PowerLite Pro G5200W, PowerLite Pro G5200WNL, PowerLite Pro G5350, PowerLite Pro G5150NL, PowerLite Pro G5150


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Solving Problems. Epson G5150NL - PowerLite Pro XGA LCD Projector, PowerLite Pro G5350NL, PowerLite Pro G5200W, PowerLite Pro G5200WNL, PowerLite Pro G5350, PowerLite Pro G5150NL, PowerLite Pro G5150 | Manualzz

8

Solving Problems

T his chapter helps you solve problems with your projector, and tells you how to contact technical support for problems you can’t solve

8 yourself. The following information is included:

Using the projector’s on-screen help system

What to do when the projector’s status lights flash

Solving projector operation problems

Solving problems with the image or sound

Solving network problems

Solving problems with the remote control

Contacting technical support

133

134

Solving Problems

Using On-Screen Help

If the image doesn’t look right or your audio isn’t working, you can get help by pressing the

?

Help

button on the back of the projector or on the remote control.

1. Press the

?

Help

button on the remote control or on the projector.

You see the Help menu:

2. Use the pointer button on the remote control or the navigational buttons on the projector to highlight menu items.

3. Press the

Enter

button on the remote control or on the projector to select the menu item.

4. To exit the help system, press the

? Help

button.

If none of the suggestions solve your problem, see additional solutions to problems in the following sections.

Checking Projector Status

If your projector isn’t working correctly, first turn it off and unplug it.

Then plug the power cord back in and turn on the projector. If this doesn’t solve the problem, check the lights on top of the projector.

What To Do When the Lights Flash

The lights on top of the projector indicate the projector’s status.

Wireless LAN status light

(G5150NL and G5350NL only)

Temperature light

Lamp light

Power light

Refer to the following table for a complete description of the projector’s status lights:

Status lights

Light Status Description

Orange The projector is in sleep or standby mode. You can unplug it or press the

P power button to turn it on.

Flashing green The projector is warming up. Wait for the image to appear.

Green

Red or flashing red

The projector is operating normally.

There is a problem with the projector. Check the other two lights and the

information on page 136 to diagnose the problem.

Solving Problems

135

Status lights (continued)

Light Status Description

Flashing orange

It’s time to replace the lamp. See page 126 for instructions. If you

continue to use the lamp after the replacement warning, there is an increased possibility that the lamp may break.

Flashing orange Rapid cooling is in progress. Although this is not an abnormal condition, projection will stop automatically if the temperature rises higher. Make sure there is plenty of space around and under the projector for ventilation, and that the air filter and vents are clear.

Red The projector is overheating, which turns the lamp off automatically.

Wait until the projector switches to standby mode (about 5 minutes).

Make sure the room temperature is not above 95 °F (35 °C), and there is plenty of space around and under the projector for ventilation.

The air filter may be clogged. Clean or replace the air filter as described

on pages 122 to 126.

If you’re using the projector above an altitude of 4,900 feet (1,500 meters), turn on High Altitude Mode in the Operation menu (see

page 107).

If the projector continues to overheat after you clean the air filter, the problem may be caused by damage to the cooling fan or temperature

sensor. Contact Epson for help as described on page 146.

Warning: Except as specifically explained in this User’s Guide, do not attempt to service this product yourself.

Flashing red

Flashing red

Power is cut off because of an internal problem. Unplug the power cord

and contact Epson for help, as described on page 146.

There is a problem with the fan or temperature sensor. Stop using the projector, disconnect the power cord, and contact Epson as described on

page 146.

Flashing red The lamp may be burnt out. First make sure the lamp cover is securely installed. If that’s not the problem, the air filter may be clogged. Clean or

replace the air filter as described on pages 122 to 126.

If this does not resolve the problem, let the lamp cool and then remove it.

If the lamp is cracked, replace it as described on page 126. If the lamp is

not cracked, reinstall it. If reinstalling doesn’t work, replace the lamp.

If you’re using the projector above an altitude of 4,900 feet (1,500 meters), turn on High Altitude Mode in the Operation menu (see

page 107).

If none of these suggestions resolves the problem, contact Epson as

described on page 146.

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Solving Problems

Solving Projector Operation Problems

The power doesn’t turn on.

■ If the projector doesn’t turn on when you press the Ppower button, make sure the power cord is connected to the projector and plugged into a working electrical outlet.

The power cord may be defective. Disconnect the cord from the

outlet and contact Epson as described on page 146.

If you’re using the Direct Power On function and you immediately plug the power cord back in after unplugging it, the power may not turn back on. Press the Ppower button to turn the projector back on.

The buttons on the projector don’t work.

If the Control Panel Lock function has been enabled, you can’t use the buttons on the projector. Try using the remote control instead (make

sure it is set to the correct ID). See page 106 for information about the

Control Panel Lock function.

Solving Problems With the Image or Sound

No image appears on the screen.

Check that the Ppower light is green, not flashing.

The projector may be in standby or sleep mode. If the Ppower light is orange, press the Ppower button to turn the projector on.

If the power was switched off and then on again, the projector may be cooling down. Wait until the Ppower light stops flashing and remains orange; then press the Ppower button again.

Press the

A/V Mute button on the remote control to make sure the picture has not been turned off temporarily.

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Solving Problems

The attached computer may be in sleep mode or displaying a black screen saver. Try pressing a key on the computer.

If you are projecting from a DVD player or other video source, make sure you turn it on and press its

Play

button.

If you are projecting from a video source, make sure the Video

Signal setting is correct (see page 98).

You can also try resetting all of the configuration menu settings.

See page 95.

You’ve connected a computer and see a blue screen with the message

No Signal

displayed.

■ Make sure the cables are connected correctly, as described on

page 19.

■ Make sure the power for your connected equipment is turned on.

If you’re using a PC notebook:

If you’ve connected a computer and one or more video sources, you may need to press the

Source Search button on the projector or one of the source buttons on the remote control to select the correct source. Allow a few seconds for the projector to sync up after pressing the button.

Hold down the

Fn

key on the keyboard and press the function key that lets you display on an external monitor. It may have an icon such as , or it may be labelled

CRT/LCD

. Allow a few seconds for the projector to sync up after pressing it. Check your notebook’s manual or online help for details.

On most systems, the key lets you toggle between the LCD screen and the projector, or display on both at the same time.

If you connect the notebook while the projector or computer are already turned on, the function

Fn

key that changes the computer’s image signal to external output may not work. Turn the computer and the projector off and then back on again.

Depending on your computer’s video card, you might need to use the Display utility in the Control Panel to make sure that both the

LCD screen and external monitor port are enabled. See your computer’s documentation or online help for details.

If you’re using Mac OS X:

1. Open

System Preferences

.

2. Click

Displays

.

3. Click

Detect Displays

.

4. Make sure the

VGA Display

or

Color LCD

dialog box is selected.

5. Click the

Arrangement

or

Arrange

tab.

6. Make sure the

Mirror Displays

checkbox is selected.

The message

Not Supported

is displayed.

■ Make sure the correct input signal is selected in the Signal menu

(see page 98).

■ Make sure your computer’s resolution and frequency or refresh

rate is supported by the projector (see page 159). If necessary,

change your computer’s settings.

Only part of the computer image is displayed.

Press the

Auto

button on the remote control or the

Enter

button on the projector.

Make sure the image

Position

setting is correct in the Signal

menu. See page 99 for more information.

Press the

Aspect button on the remote control.

Press the

Esc

button on the remote control to cancel the E-Zoom function.

Make sure your computer’s resolution setting is correct. See the

compatible video formats listed on page 159.

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Solving Problems

You also may need to modify existing presentation files if you created them for a different resolution. See your software documentation for specific information.

If you’re projecting a wide panel computer image, adjust the

Resolution

setting (see page 98).

If you’re projecting an image from a computer with dual display activated, turn dual display off.

The image isn’t square, but keystone-shaped.

If the image isn’t square or rectangular, adjust its shape as described on

page 47.

The image contains static or noise.

If you’re using a computer cable longer than 6 feet (1.8 meters), or an extension cable, the image quality may be reduced.

Keep your computer and video cables away from the power cord as much as possible to prevent interference.

The video signal may be split between the computer and the projector. If you notice a decline in the projected image quality when the image is displayed simultaneously on your notebook computer and the projector, turn off the notebook’s LCD display.

Make sure the correct input signal is selected in the Signal menu

(see page 99).

If you’ve used the Quick Corner or Keystone adjustment, you may need to decrease the

Sharpness setting in the Image menu

(see page 97).

If you’re projecting from a computer, make sure its signal is

compatible with the projector. See page 159.

The image is blurry.

■ There may be dirt or smears on the lens. Clean the lens as

described on page 122.

Adjust the focus using the focus ring (see page 46).

If the projector is angled sharply toward the screen, it may not be possible to focus the entire image. Move the projector to position it more directly in front of the screen.

Lower the projection angle to reduce the amount of keystone correction required.

Make sure the projector is within the proper range (projection

distance) from the screen (see page 156).

Make sure the lens is not fogged by condensation. You may need to wait before using the projector after moving it from a cold environment to a warm environment.

If you’re projecting from a computer, you may need to adjust the tracking and sync settings as described in the next section.

You see vertical bands or the image still looks blurry after trying the solutions in the previous section.

■ If you’re projecting from a computer and displaying an image that contains a lot of fine detail, you may notice vertical bands or some of the characters may look heavy or blurred. Press the

Auto button on the remote control or the

Enter

button on the projector to reset the projector’s Tracking, Sync, and Position settings.

■ If further adjustment is needed, you can fine-tune the

Tracking and

Sync

settings manually using the Signal menu, as described

on page 99.

1. Fill the screen with an image containing fine detail, such as a pattern to appear as your desktop background, or try projecting black text on a white background.

2. Adjust the

Tracking

to eliminate vertical bands.

note

You must be projecting an image for the

Auto

button to have any effect. It works only with computer images projected through the VGA port.

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141

3. Adjust the

Sync

setting to increase the image sharpness.

note

Because of the different technologies used, your projected image may not exactly match the colors on your notebook or computer monitor.

The image is too light or dark, or colors are incorrect.

■ Use the

Color Mode

option in the projector’s Image menu to

adjust the color (see page 96).

If you’re displaying video, adjust the

Color Adjustment

and

Color Mode settings on the Image menu. You can also try adjusting the

Color Saturation

,

ABS Color Temp

, and

Tint settings on the Image menu.

Try adjusting the

Brightness

and

Contrast settings on the Image menu.

Try adjusting the

Brightness Control

setting (see page 100).

Check your computer display settings to correct the color balance.

The projector’s lamp may need to be replaced. See page 126 for

instructions.

Make sure the correct input signal is selected in the Signal menu

(see page 99).

Make sure that all cables are connected to the proper ports and connected securely.

There is no sound, or the sound is not loud enough.

Use the

Volume

buttons on the remote control to adjust the volume, or adjust the

Volume

setting in the Settings menu (see

page 101).

Make sure A/V Mute is not enabled. (The

A/V Mute

button may have been pressed.)

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Solving Problems

If your presentation includes computer audio, make sure the volume control on your computer is not turned all the way down or muted. In Windows, you may be able to check this by clicking the volume control in your Windows system tray (lower right corner of the screen). On a Mac, you may be able to adjust the volume from your menu bar (top right corner of the screen) or via the volume control function keys.

If you’re using a DVD player or other video source, make sure the

cables are connected correctly, as described on page 32.

If you’re using a computer audio cable, make sure it is connected to your computer’s headphone jack or audio out jack.

Connect the other end to the projector’s

Audio

port (beneath the

Computer2 port) when the computer’s video cable is connected to the

Computer1

,

Computer2

, or

BNC

ports.

Nothing Appears on an External Monitor

The only images that can be displayed on an external monitor are computer images connected through the

Computer1

,

Computer2

or

BNC

input ports. See page 31.

Solving Network Problems

The projector does not send e-mail alerts even though the e-mail notification function has been turned on.

■ Make sure the mail notification function is set correctly in the

configuration menu. See page 116.

Set Standby Mode to

Network On

in the Extended menu.

Otherwise, the projector cannot send e-mails when it is in

Standby mode (when the power is off).

If a critical problem develops with a projector which causes it to suddenly stop working, it may not be possible for the projector to send a message.

Solving Problems

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Solving Problems

Make sure the projector is plugged in.

Make sure the LAN cable is connected correctly. Reconnect it if it

is not connected or it is not connected correctly (see page 37).

For problems with EasyMP or the EMP NS Connection software, see the EasyMP Operation Guide.

For problems with EMP Monitor, see the EMP Monitor Operation

Guide.

Solving Problems With the Remote

Control

The projector doesn’t respond to remote control commands.

■ Point the remote control towards the receiver.

Make sure the projector and remote control IDs match. To operate all projectors by remote control regardless of ID settings, set the ID switch on the side of the remote control to

Off

.

The remote control’s batteries may not be installed correctly or

may be low on power. To change the batteries, see page 130.

Make sure you are within about 49 feet (15 meters) of the projector and within range of the projector’s front or back sensor.

Dim the room lights and turn off any fluorescent lights. Make sure the projector is not in direct sunlight. Strong lighting, especially fluorescent lights, may affect the projector’s infrared receivers. Also, turn off any nearby equipment that emits infrared energy, such as a radiant room heater. If necessary, use the

Remote Receiver

setting to disable the projector’s front or back

sensor if it continues to pick up interference (see page 101).

Make sure the

Remote Receiver

setting isn’t disabling both of

the projector’s sensors (see page 101).

If any buttons are held for longer than 30 seconds, the remote enters sleep mode. Release any button that is held to wake the remote.

When the optional remote control cable is connected, the remote control light-emitting area and the projector’s remote receiver are disabled. If you’re not using the cable, make sure it is disconnected from both the remote control and the projector.

Solving Problems

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Solving Problems

Where To Get Help

Epson provides these technical support services:

Internet Support

Visit Epson’s support website for solutions to common problems with the PowerLite Pro G5150NL, PowerLite Pro G5350NL, or

PowerLite Pro 5200WNL. You can download utilities and documentation, get FAQs and troubleshooting advice, or e-mail

Epson with your questions.

Visit Presenters Online to access tips, templates, and training for developing successful presentations.

Speak to a Support Representative

To use the Epson PrivateLine Support service, call (800) 637-7661 and enter the PIN on the included Epson PrivateLine Support card.

This is the fastest way of speaking to a live representative, and it’s free.

This service is available 6

AM

to 6

PM

, Pacific Time, Monday through

Friday, for the duration of your warranty period.

You may also speak with a projector support specialist by dialing one of these numbers:

U.S.: (562) 276-4394, 6

AM

to 6

PM

, Pacific Time, Monday through Friday.

■ Canada: (905) 709-3839, 6

AM

to 6

PM

, Pacific Time, Monday through Friday.

Days and hours of support are subject to change without notice. Toll or long distance charges may apply.

Before you call for support, please have the following information ready:

Product name (PowerLite Pro G5150NL, PowerLite Pro

G5350NL, or PowerLite Pro G5200WNL)

Product serial number (located on the projector)

Proof of purchase (such as a store receipt) and date of purchase

Computer or video configuration

Description of the problem

Purchase Supplies and Accessories

You can purchase screens and other accessories from an Epson authorized reseller. To find the nearest reseller, call 800-GO-EPSON

(800-463-7766). Or you can purchase online at www.epsonstore.com

(U.S. sales) or www.epson.ca (Canadian sales).

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Solving Problems

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