BlackBerry Enterprise Server for Microsoft Exchange Administration Guide

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BlackBerry Enterprise Server for Microsoft Exchange Administration Guide | Manualzz

Administration Guide Protecting and reassigning BlackBerry devices

Protecting and reassigning BlackBerry devices

14

Protecting lost, stolen, or replaced BlackBerry devices

You can send IT administration commands over the wireless network immediately to protect your organization's confidential data that is stored on BlackBerry® devices.

IT administration command

Set a Password and Lock Handheld

Erase Data and Disable Handheld

Description

This command creates a new password and locks a lost BlackBerry device remotely. You can communicate the new password to the user when the user locates the BlackBerry device. When the user unlocks the BlackBerry device, the BlackBerry device prompts the user to accept or reject the password change.

This command deletes all user information and application data remotely that a BlackBerry device stores.

You can use this command to prepare a BlackBerry device to assign it to another user in your organization or to protect a stolen BlackBerry device.

Protect a lost BlackBerry device

If a user misplaces a BlackBerry® device or a BlackBerry device is stolen, you can protect the data on the BlackBerry device by locking the BlackBerry device or making it unavailable.

1.

In the BlackBerry Manager, in the left pane, click a BlackBerry® Enterprise Server.

2.

On the Users tab, click a user account.

3.

Click IT Admin.

4.

Click Set Password and Lock Handheld.

5.

In the New Password field and the New Password Again field, type a password that is between 4 and 14 characters long.

CAUTION: Do not use special characters. Some BlackBerry devices do not support special characters in passwords. Those

BlackBerry devices do not unlock when the user types a password that uses special characters.

6.

Click OK.

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Administration Guide Reissuing BlackBerry devices to new users

Protect a lost BlackBerry device that a user might recover

If a BlackBerry® device is lost but the user might recover it, you can protect the BlackBerry device by scheduling it to start deleting all user information and application data and become unavailable after a period of time that you specify. You can also specify whether the user can cancel the scheduled command if the user recovers the BlackBerry device.

1.

In the BlackBerry Manager, in the left pane, click a BlackBerry® Enterprise Server.

2.

On the Users tab, click a user account.

3.

Click IT Admin.

4.

Click Erase Data and Disable Handheld.

5.

Click Yes.

6.

Type the number of hours that you want to pass before the BlackBerry device starts deleting user information and application data.

7.

To allow the user to cancel the scheduled command on the BlackBerry device if the user recovers it, select the check box.

8.

Click OK.

Protect a stolen BlackBerry device

1.

In the BlackBerry® Manager, in the left pane, click a BlackBerry® Enterprise Server.

2.

On the Users tab, click a user account.

3.

Click IT Admin.

4.

Click Erase Data and Disable Handheld.

5.

Click Yes.

After you finish: You must contact your service provider to turn off service for a BlackBerry device after you send the Erase Data and Disable Handheld command to the BlackBerry device and verify that the BlackBerry device received the command.

Reissuing BlackBerry devices to new users

When you reissue a BlackBerry® device to a new user, you have the following options:

• prepare the BlackBerry device for redistribution by deleting the previous user’s application data from the BlackBerry device and installing applications on or removing applications from the BlackBerry device

• prepare the BlackBerry device for redistribution by deleting all applications and data from the BlackBerry device to return the BlackBerry device to its default application configuration

• turn off message prepopulation for the new user before redistributing the BlackBerry device if the new user used the

BlackBerry® Desktop Manager to back up messages that the previous BlackBerry device received

• register the new PIN for message forwarding by activating the new BlackBerry device after the user receives it

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Administration Guide Reissuing BlackBerry devices to new users

Preparing a BlackBerry device for redistribution

Before you reissue a BlackBerry® device to a new user, delete application data from the BlackBerry device, and then replace the applications on the BlackBerry device.

1.

Choose a method to delete the previous user’s application data from the BlackBerry device and make the BlackBerry device unavailable to that user before assigning the BlackBerry device to a new user.

Task

Delete the previous user’s application data.

Steps a.

Connect the BlackBerry device to the computer on which the

BlackBerry Manager is installed.

b.

In the BlackBerry Manager, in the left pane, click Local Ports

(Device Management).

c.

In the Connection list, click a connection.

d.

Click Wipe Handheld File System.

e.

Click Yes.

f.

If prompted, type the BlackBerry device password to complete the task.

Delete all applications and data from the BlackBerry device.

a.

Connect the BlackBerry device to the computer on which the

BlackBerry Manager is installed.

b.

In the BlackBerry Manager, in the left pane, click Local Ports

(Device Management).

c.

In the Connection list, click a connection.

d.

Click Nuke Handheld.

e.

Click Yes.

2.

Replace the applications on the BlackBerry device.

a.

Connect the BlackBerry device to the computer on which the BlackBerry Manager is installed.

b.

In the BlackBerry Manager, in the left pane, click Local Ports (Device Management).

c.

In the Connection list, click a connection.

d.

Click Load Device (Interactive).

e.

Click a software configuration.

f.

Click OK.

g.

In the Device Software Configuration Screen, clear the check boxes beside the applications to remove, and select the check boxes beside the applications to install.

h.

Complete the application loader wizard.

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