BlackBerry Enterprise Server for Microsoft Exchange Administration Guide
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Administration Guide Protecting and reassigning BlackBerry devices
Protecting and reassigning BlackBerry devices
14
Protecting lost, stolen, or replaced BlackBerry devices
You can send IT administration commands over the wireless network immediately to protect your organization's confidential data that is stored on BlackBerry® devices.
IT administration command
Set a Password and Lock Handheld
Erase Data and Disable Handheld
Description
This command creates a new password and locks a lost BlackBerry device remotely. You can communicate the new password to the user when the user locates the BlackBerry device. When the user unlocks the BlackBerry device, the BlackBerry device prompts the user to accept or reject the password change.
This command deletes all user information and application data remotely that a BlackBerry device stores.
You can use this command to prepare a BlackBerry device to assign it to another user in your organization or to protect a stolen BlackBerry device.
Protect a lost BlackBerry device
If a user misplaces a BlackBerry® device or a BlackBerry device is stolen, you can protect the data on the BlackBerry device by locking the BlackBerry device or making it unavailable.
1.
In the BlackBerry Manager, in the left pane, click a BlackBerry® Enterprise Server.
2.
On the Users tab, click a user account.
3.
Click IT Admin.
4.
Click Set Password and Lock Handheld.
5.
In the New Password field and the New Password Again field, type a password that is between 4 and 14 characters long.
CAUTION: Do not use special characters. Some BlackBerry devices do not support special characters in passwords. Those
BlackBerry devices do not unlock when the user types a password that uses special characters.
6.
Click OK.
88
Administration Guide Reissuing BlackBerry devices to new users
Protect a lost BlackBerry device that a user might recover
If a BlackBerry® device is lost but the user might recover it, you can protect the BlackBerry device by scheduling it to start deleting all user information and application data and become unavailable after a period of time that you specify. You can also specify whether the user can cancel the scheduled command if the user recovers the BlackBerry device.
1.
In the BlackBerry Manager, in the left pane, click a BlackBerry® Enterprise Server.
2.
On the Users tab, click a user account.
3.
Click IT Admin.
4.
Click Erase Data and Disable Handheld.
5.
Click Yes.
6.
Type the number of hours that you want to pass before the BlackBerry device starts deleting user information and application data.
7.
To allow the user to cancel the scheduled command on the BlackBerry device if the user recovers it, select the check box.
8.
Click OK.
Protect a stolen BlackBerry device
1.
In the BlackBerry® Manager, in the left pane, click a BlackBerry® Enterprise Server.
2.
On the Users tab, click a user account.
3.
Click IT Admin.
4.
Click Erase Data and Disable Handheld.
5.
Click Yes.
After you finish: You must contact your service provider to turn off service for a BlackBerry device after you send the Erase Data and Disable Handheld command to the BlackBerry device and verify that the BlackBerry device received the command.
Reissuing BlackBerry devices to new users
When you reissue a BlackBerry® device to a new user, you have the following options:
• prepare the BlackBerry device for redistribution by deleting the previous user’s application data from the BlackBerry device and installing applications on or removing applications from the BlackBerry device
• prepare the BlackBerry device for redistribution by deleting all applications and data from the BlackBerry device to return the BlackBerry device to its default application configuration
• turn off message prepopulation for the new user before redistributing the BlackBerry device if the new user used the
BlackBerry® Desktop Manager to back up messages that the previous BlackBerry device received
• register the new PIN for message forwarding by activating the new BlackBerry device after the user receives it
89
Administration Guide Reissuing BlackBerry devices to new users
Preparing a BlackBerry device for redistribution
Before you reissue a BlackBerry® device to a new user, delete application data from the BlackBerry device, and then replace the applications on the BlackBerry device.
1.
Choose a method to delete the previous user’s application data from the BlackBerry device and make the BlackBerry device unavailable to that user before assigning the BlackBerry device to a new user.
Task
Delete the previous user’s application data.
Steps a.
Connect the BlackBerry device to the computer on which the
BlackBerry Manager is installed.
b.
In the BlackBerry Manager, in the left pane, click Local Ports
(Device Management).
c.
In the Connection list, click a connection.
d.
Click Wipe Handheld File System.
e.
Click Yes.
f.
If prompted, type the BlackBerry device password to complete the task.
Delete all applications and data from the BlackBerry device.
a.
Connect the BlackBerry device to the computer on which the
BlackBerry Manager is installed.
b.
In the BlackBerry Manager, in the left pane, click Local Ports
(Device Management).
c.
In the Connection list, click a connection.
d.
Click Nuke Handheld.
e.
Click Yes.
2.
Replace the applications on the BlackBerry device.
a.
Connect the BlackBerry device to the computer on which the BlackBerry Manager is installed.
b.
In the BlackBerry Manager, in the left pane, click Local Ports (Device Management).
c.
In the Connection list, click a connection.
d.
Click Load Device (Interactive).
e.
Click a software configuration.
f.
Click OK.
g.
In the Device Software Configuration Screen, clear the check boxes beside the applications to remove, and select the check boxes beside the applications to install.
h.
Complete the application loader wizard.
90
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Table of contents
- 15 Creating administrator accounts
- 15 Administrative roles
- 16 Creating a BlackBerry Enterprise Server administrator in a Microsoft SQL Server environment
- 16 Assign an administrative role to a new or existing Microsoft SQL Server database account
- 17 Configure the BlackBerry Manager to use database authentication in a Microsoft SQL Server environment
- 18 Configuring security options
- 18 How the BlackBerry Enterprise Solution encrypts data on the transport layer
- 18 Symmetric key encryption algorithms that the BlackBerry Enterprise Solution uses
- 19 Change the encryption type
- 19 Options for extending messaging security
- 20 Protection of data using the PGP Support Package for BlackBerry devices
- 20 Prerequisites: Protecting data using the PGP Support Package for BlackBerry devices
- 20 Prerequisites: Protecting data using the S/MIME Support Package for BlackBerry smartphones
- 21 Generating organization-specific encryption keys for PIN message encryption
- 21 Generate a new peer-to-peer encryption key
- 22 Authenticating the BlackBerry MDS Integration Service to the BlackBerry Manager and web services
- 22 Allow the BlackBerry MDS Integration Service to communicate with the BlackBerry Manager
- 23 Allow client authentication between the BlackBerry MDS Integration Service and web services
- 24 Setting up proxy servers for BlackBerry Enterprise Server components
- 24 Configuring certain BlackBerry Enterprise Server components to use proxy servers
- 24 Configure a BlackBerry Enterprise Server component to use a .pac file
- 25 Configure a BlackBerry Enterprise Server component to use a proxy server
- 26 Configure a BlackBerry Enterprise Server component to authenticate to a proxy server on behalf of BlackBerry devices
- 27 Sharing BlackBerry Enterprise Server components
- 27 Configuring multiple BlackBerry Enterprise Server instances to use the same BlackBerry Enterprise Server component
- 27 Configure multiple BlackBerry Enterprise Server instances to use the same BlackBerry MDS Connection Service
- 28 Configure multiple BlackBerry Enterprise Server instances to use the same BlackBerry MDS Integration Service
- 28 Configure multiple BlackBerry Enterprise Server instances to use the same BlackBerry Collaboration Service
- 29 Configuring user accounts
- 29 Adding user accounts to the BlackBerry Enterprise Server
- 29 Add user accounts to the BlackBerry Enterprise Server
- 29 Creating user groups
- 29 Create a user group
- 30 Add a user account to a user group
- 31 Sending software and BlackBerry Java Applications to BlackBerry devices
- 31 Making BlackBerry Device Software and Java applications available to users
- 31 Making software and applications available on a network drive
- 31 Install the BlackBerry Device Software on a network drive
- 32 Add a Java application to a network drive
- 32 Add a collaboration client to a network drive
- 32 Add the BlackBerry MDS Runtime to a network drive
- 33 Indexing applications on a network drive
- 33 Create or update a software index for applications on a network drive
- 33 Share a network drive for applications
- 33 Defining software configurations
- 34 Create a software configuration
- 34 Define an application control policy
- 34 Assign an application control policy to an application
- 35 Assign a software configuration to a user group
- 35 Assign a software configuration to a user account
- 36 Send an application to a BlackBerry device over the wireless network
- 36 Monitor wireless application push failures
- 36 Error messages: Wireless application push
- 39 Install the BlackBerry Device Software or BlackBerry Applications on a BlackBerry device using the BlackBerry Manager
- 39 Installing the collaboration client on BlackBerry devices
- 41 Setting up the messaging environment
- 41 Creating email message filters
- 41 Create an email message filter that applies to all users
- 42 Turn on an email message filter that applies to all user accounts
- 42 Create an email message filter that applies to a user group
- 43 Turn on an email message filter that applies to a user group
- 44 Create an email message filter that applies to a specific user account
- 44 Turn on an email message filter that applies to a specific user account
- 45 Enforcing secure messaging using classifications
- 45 Configure message classifications
- 45 Create a message classification
- 46 Create a message classification based on an existing classification
- 46 Order message classifications
- 47 Delete message classifications
- 48 Mapping contact information fields for synchronization and contact lookups
- 48 Map an address book field in the email application to an address book field on all BlackBerry devices
- 48 Map an address book field in the email application to an address book field on a specific BlackBerry device
- 49 Map address book fields that users defined to address book fields on all BlackBerry devices
- 49 Map address book fields that users defined to address book fields on a specific BlackBerry device
- 50 Making BlackBerry MDS Runtime Applications available to users
- 50 Creating BlackBerry MDS Runtime Applications and sending them to BlackBerry devices
- 52 Preparing BlackBerry devices to install BlackBerry MDS Runtime Applications
- 53 Configuring access to web services and managing signed and unsigned applications
- 53 Allow BlackBerry MDS Runtime Applications to access web services using HTTPS
- 53 Define a BlackBerry MDS Runtime Application as a trusted application
- 54 Configure whether users can install unsigned BlackBerry MDS Runtime Applications on BlackBerry devices
- 54 Configuring how users access and use BlackBerry MDS Runtime Applications
- 54 Create a BlackBerry MDS Integration Service device policy
- 55 Assign a BlackBerry MDS Integration Service device policy to a user group
- 55 Assign a BlackBerry MDS Integration Service device policy to a specific user
- 56 Sending BlackBerry MDS Runtime Applications and BlackBerry Browser Applications to BlackBerry devices
- 56 Install a BlackBerry MDS Runtime Application on BlackBerry devices
- 56 Install a BlackBerry MDS Runtime Application on a specific BlackBerry device
- 57 Applying an application control policy to a BlackBerry MDS Runtime Application
- 57 Add the application launcher file for a BlackBerry MDS Runtime Application to the network drive
- 58 Assign an application control policy to a BlackBerry MDS Runtime Application
- 60 Configuring how users access enterprise applications and web content
- 60 Specifying a BlackBerry MDS Connection Service as the central push server
- 60 Specify the central push server
- 60 Configuring how BlackBerry devices authenticate to content servers
- 61 Configure how BlackBerry devices authenticate to content servers
- 61 Configure the BlackBerry MDS Connection Service to authenticate BlackBerry devices to content servers that use NTLM
- 62 Configure the BlackBerry MDS Connection Service to authenticate BlackBerry devices to content servers that use Kerberos
- 62 Configure the BlackBerry MDS Connection Service to authenticate BlackBerry devices to content servers that use LTPA
- 62 Configure the BlackBerry MDS Connection Service to authenticate BlackBerry devices to the RSA Authentication Manager
- 63 Configuring how the BlackBerry MDS Connection Service manages requests for web content
- 63 Configure the BlackBerry MDS Connection Service to manage HTTP cookie storage
- 64 Configure the timeout limit for HTTP connections with BlackBerry devices
- 64 Configure the timeout limit for HTTP connections to web servers
- 64 Configure the maximum number of times that the BlackBerry Browser accepts HTTP redirections
- 65 Permitting push applications to make trusted connections to a BlackBerry MDS Connection Service
- 65 Create a key store to store certificates for use with HTTPS connections
- 65 Add a certificate for the BlackBerry MDS Connection Service
- 66 Export the BlackBerry MDS Connection Service certificate to make it available to push applications
- 66 Import the BlackBerry MDS Connection Service certificate to the key store of a push application
- 67 Configuring a BlackBerry MDS Connection Service to trust web servers
- 67 Allow BlackBerry devices to connect to untrusted web servers
- 67 Configure the BlackBerry MDS Connection Service to retrieve certificates for web servers
- 68 Configure the BlackBerry MDS Connection Service to retrieve the status of certificates for web servers
- 69 Add a retrieved certificate for a web server to the key store
- 69 Configuring how the BlackBerry MDS Connection Service connects to BlackBerry devices
- 69 Specify the maximum amount of data that the BlackBerry MDS Connection Service can send to BlackBerry devices
- 69 Specify the pending content timeout limit for the BlackBerry MDS Connection Service
- 70 Allow Java applications to use persistent socket connections with the BlackBerry MDS Connection Service
- 70 Specify the thread pool size of the BlackBerry MDS Connection Service
- 70 Specify the maximum number of persistent socket connections
- 71 Specify the port number that the web server listens on for push application requests
- 71 Specify how often the BlackBerry MDS Connection Service polls for configuration information
- 72 Assigning BlackBerry devices to users
- 72 Preparing to distribute BlackBerry devices
- 72 Change how the BlackBerry Enterprise Server loads users’ existing messages onto BlackBerry devices
- 72 Prevent the BlackBerry Enterprise Server from loading legacy messages onto new BlackBerry devices
- 73 Assigning BlackBerry devices to user accounts
- 73 Option 1: Activate a BlackBerry device using the BlackBerry Manager
- 73 Option 2: Activating BlackBerry devices over the wireless network
- 77 Option 3: Activating BlackBerry devices over the LAN
- 78 Managing administrator accounts
- 78 Assign a BlackBerry Enterprise Server administrator to a different administrative role
- 78 Delete an administrator account from a BlackBerry Enterprise Server
- 79 Controlling the BlackBerry Enterprise Solution
- 79 Controlling BlackBerry device access to the BlackBerry Enterprise Server
- 79 Turn on the Enterprise Service Policy
- 80 Permit a user to override the Enterprise Service Policy
- 80 Controlling BlackBerry device behavior using IT policies
- 80 Create an IT policy
- 81 Assign an IT policy to a group of users
- 82 Assign an IT policy to a user account
- 82 Enforcing IT policy changes over the wireless network
- 83 Deactivating BlackBerry devices without applied IT policies
- 84 Changing the default behavior of BlackBerry devices and the BlackBerry Desktop Software
- 85 Returning to the default behavior of BlackBerry devices and the BlackBerry Desktop Software
- 85 Creating new IT policy rules to control third-party applications
- 87 Managing user accounts
- 87 Managing user groups
- 87 Change the properties of a user group
- 87 Rename a user group
- 88 Delete a user group
- 88 Managing user accounts
- 88 Move a user account to a different user group
- 88 Move a user account out of a user group
- 89 Move a user account from one BlackBerry Enterprise Server to another
- 89 Delete a user account from the BlackBerry Enterprise Server
- 89 Update a user account manually
- 90 Protecting and reassigning BlackBerry devices
- 90 Protecting lost, stolen, or replaced BlackBerry devices
- 90 Protect a lost BlackBerry device
- 91 Protect a lost BlackBerry device that a user might recover
- 91 Protect a stolen BlackBerry device
- 91 Reissuing BlackBerry devices to new users
- 92 Preparing a BlackBerry device for redistribution
- 93 Managing the delivery of BlackBerry Java Applications, BlackBerry Device Software, and device settings to BlackBerry devices
- 93 Managing BlackBerry Java Applications on BlackBerry devices
- 93 Upgrade an application on a BlackBerry device over the wireless network
- 93 Remove applications from BlackBerry devices over the wireless network
- 93 Change an application control policy
- 94 Managing software configurations
- 94 Delete a software configuration from a user account
- 94 Create a software configuration based on an existing software configuration
- 95 Managing organizer data synchronization
- 95 Turning off organizer data synchronization
- 95 Turn off synchronization of organizer data for all user accounts
- 95 Turn off synchronization of organizer data for a user group
- 95 Turn off synchronization of organizer data for a specific user account
- 96 Changing how organizer data synchronizes
- 96 Change the direction of organizer data synchronization for all user accounts
- 96 Change the direction of organizer data synchronization for a user group
- 97 Change the direction of organizer data synchronization for a specific user account
- 97 Change how conflicts during organizer data synchronization are resolved for all user accounts
- 97 Change how conflicts during organizer data synchronization are resolved for a user group
- 98 Change how conflicts during organizer data synchronization are resolved for a specific user account
- 99 Managing your organization's messaging environment and attachment support
- 99 Managing message forwarding
- 99 Forward messages to a BlackBerry device when no filter rules apply
- 99 Do not deliver messages to a BlackBerry device when no filter rules apply
- 100 Forward messages from inbox subfolders to a BlackBerry device
- 100 Turn off synchronization for messages sent from BlackBerry devices that belong to a user group
- 100 Turn off synchronization for messages sent from a BlackBerry device
- 101 Turn off message forwarding to user accounts in a user group
- 101 Turn off message forwarding to a user account
- 101 Managing wireless message reconciliation
- 102 Turn off wireless message reconciliation
- 102 Turn on reconciliation for permanently deleted messages
- 102 Managing content in RTF and HTML-formatted messages
- 102 View settings for HTML-formatted messages
- 103 Turn off rich content and inline images for groups of users
- 103 Turn off rich content and inline images in messages for individual users
- 104 Managing access to remote message data
- 104 Turn off the ability to check meeting invitee availability on the BlackBerry device
- 104 Turn off the ability to search for remote email messages from the BlackBerry device
- 104 Managing signatures and disclaimers in email messages
- 104 Add a signature to all messages sent by members of a user group
- 105 Add a signature to all messages sent from a user’s BlackBerry device
- 105 Add a disclaimer to all messages sent from BlackBerry devices
- 105 Add a disclaimer to all messages sent by members of a user group
- 106 Add a disclaimer to all messages sent from a user’s BlackBerry device
- 106 Specify conflict rules for disclaimers
- 107 Turn off disclaimers
- 107 Monitor messages that users send from their BlackBerry devices
- 107 Managing the incoming message queue
- 107 Delete messages for a specific user from the incoming message queue
- 108 Managing the wireless backup and recovery of organizer data
- 108 Turn off the wireless backup of organizer data for a user group
- 108 Turn off the wireless backup of organizer data for a user account
- 109 Delete a user’s organizer data from the BlackBerry Enterprise Server
- 109 Synchronizing contact pictures
- 109 Turn off synchronization for contact pictures on a user account
- 110 Sending notification messages to users
- 110 Send a notification message to all users in the BlackBerry Domain
- 110 Send a notification message to all users on a BlackBerry Enterprise Server
- 110 Send a notification message to the members of a user group
- 110 Send a notification message to a specific user
- 111 Managing instant messaging
- 111 Change the instant messaging server that the BlackBerry Collaboration Service connects to
- 111 Changing the transport protocol that the BlackBerry Collaboration Service uses to connect to the instant messaging server
- 113 Specify the Microsoft Windows domain name for users who log in to the collaboration client
- 113 Managing instant messaging sessions
- 113 Specify the maximum number of instant messaging sessions that can be open at the same time
- 113 Specify the idle timeout limit for instant messaging sessions
- 114 Specify the inactivity timeout limit for instant messaging sessions
- 114 Managing instant messaging features
- 114 Prevent users from sending specific file types to instant messaging contacts using the BlackBerry Client for IBM Lotus Sametime
- 115 Specifying the maximum size of file types that users can send using the BlackBerry Client for IBM Lotus Sametime
- 115 Prevent users from sending instant messaging conversations in email messages
- 115 Prevent users from saving instant messaging conversations
- 115 Manage the icon that appears on the BlackBerry device for mobile contacts
- 116 Make additional contact information and phone numbers available for the BlackBerry Client for IBM Lotus Sametime users
- 117 Troubleshooting: Instant messaging
- 117 Users cannot view phone numbers for contacts in the BlackBerry Client for IBM Lotus Sametime
- 118 Changing how a BlackBerry Attachment Service converts attachments
- 119 Optimize how the BlackBerry Attachment Service converts attachments
- 119 BlackBerry Attachment Service optimization settings
- 120 Change the maximum file size for attachments that users can receive
- 120 Suggested file sizes for attachments
- 121 Change the maximum dimensions for image attachments that users can view
- 121 Changing how the BlackBerry Messaging Agent reconciles attachments to the messaging server
- 122 Change the maximum file size for attachments that users can send
- 122 Prevent users from sending large attachments
- 123 Change the maximum file size of attachments that users can download
- 123 Turn off support for an attachment file format
- 124 Add support for additional attachment file formats
- 125 Managing calendars
- 125 Correcting calendar synchronization errors on BlackBerry devices
- 125 Configuration levels using the BlackBerry Enterprise Trait Tool
- 125 Turn on the calendar synchronization process
- 126 View the current settings for calendar synchronization
- 127 Permit the calendar synchronization process to correct errors automatically
- 127 Configure the days that the calendar synchronization process verifies
- 128 Configure when the calendar synchronization process runs
- 129 Delete a calendar synchronization setting
- 131 Managing BlackBerry MDS Runtime Applications and BlackBerry Browser Applications
- 131 Upgrade a BlackBerry MDS Runtime Application on BlackBerry devices
- 132 Remove a trusted certificate from the BlackBerry MDS Integration Service
- 132 Making installed BlackBerry MDS Runtime Applications unavailable on BlackBerry devices
- 132 Make an installed BlackBerry MDS Runtime Application unavailable on BlackBerry devices
- 132 Make an installed BlackBerry MDS Runtime Application available on BlackBerry devices again
- 133 Removing BlackBerry MDS Runtime Applications and BlackBerry Browser Applications
- 133 Make a BlackBerry MDS Runtime Application unavailable for installation
- 133 Remove an installed BlackBerry MDS Runtime Application from BlackBerry devices
- 134 Remove an installed BlackBerry MDS Runtime Application from a specific BlackBerry device
- 134 Configuring a new connection between a BlackBerry MDS Integration Service and a BlackBerry MDS Connection Service
- 135 Make a BlackBerry MDS Connection Service available to a BlackBerry MDS Integration Service
- 135 Make a BlackBerry MDS Connection Service unavailable to a BlackBerry MDS Integration Service
- 136 Managing how users access enterprise applications and web content
- 136 Restricting user access to content on web servers
- 136 Restrict requests for content on web servers from BlackBerry devices
- 136 Specify web address patterns
- 137 Create a pull rule
- 137 Restrict or allow web address patterns using a pull rule
- 138 Assign a pull rule to a user group
- 138 Assign a pull rule to a specific user
- 138 Restricting user access to media content in the BlackBerry Browser
- 139 Prevent users from accessing specific media types
- 139 Configure a maximum file size for media types
- 139 Restricting the push application content that users can receive
- 140 Restrict push applications from sending data to BlackBerry devices
- 140 Create push initiators for push applications
- 141 Turn on push authorization
- 141 Create a push rule
- 142 Assign push initiators to a push rule
- 142 Assign a push rule to a user group
- 142 Assign a push rule to a specific user
- 143 Encrypt push requests that push applications send to BlackBerry devices
- 143 Associate a push initiator with the BlackBerry MDS Integration Service
- 144 Managing push application requests
- 144 Specify device ports for application-reliable push requests
- 145 Store push application requests in the BlackBerry Configuration Database
- 145 Configure the settings for storing push requests in the BlackBerry Configuration Database
- 145 Configure the maximum number of active connections that the BlackBerry MDS Connection Service can process
- 146 Configure the maximum number of queued connections that the BlackBerry MDS Connection Service can process
- 146 Delete requests from the push request queue manually
- 147 Monitoring a BlackBerry Domain
- 147 How the BlackBerry Controller monitors the BlackBerry Enterprise Server components
- 147 Changing how the BlackBerry Controller monitors the BlackBerry Enterprise Server components and restarts services
- 147 Change how the BlackBerry Controller restarts the BlackBerry Messaging Agent
- 150 Change how the BlackBerry Controller restarts the BlackBerry Enterprise Server services
- 152 Monitoring the BlackBerry MDS Integration Service notification messages
- 152 Set up monitoring of the BlackBerry MDS Integration Service notification messages for a BlackBerry device
- 152 Monitor the BlackBerry MDS Integration Service notification messages for a BlackBerry device
- 153 Filter the BlackBerry MDS Integration Service notification messages by date and time
- 153 Block notification messages from a web services host
- 154 Remove all notification messages for the BlackBerry MDS Integration Service
- 154 Monitoring PIN messages, SMS text messages, and calls
- 154 Change the default location for the PIN message, SMS text message, and phone log files
- 154 Monitor PIN messages
- 155 Monitor SMS text messages
- 155 Turn off call logging
- 156 Log files for the BlackBerry Enterprise Server components
- 156 Changing where the BlackBerry Enterprise Server components write log files
- 156 Change the location where the BlackBerry Enterprise Server components write log files
- 157 Store all of the BlackBerry Enterprise Server component log files in one folder
- 157 Changing how the BlackBerry Enterprise Server components create log files
- 157 Add a prefix to the file names of all the BlackBerry Enterprise Server component log files
- 157 Configure the maximum size for a BlackBerry Enterprise Server component log file
- 158 Change the logging level for a BlackBerry Enterprise Server component
- 158 Create a new BlackBerry Enterprise Server component log file when the current log file reaches the maximum size
- 159 Change the identifier for a BlackBerry Enterprise Server component log file
- 159 Prevent a BlackBerry Enterprise Server component from creating a daily log file
- 159 Configure when to delete BlackBerry Enterprise Server component log files
- 160 Changing how the BlackBerry MDS Connection Service creates a log file
- 160 Change the logging level for the BlackBerry MDS Connection Service
- 160 Change the location where the BlackBerry MDS Connection Service writes log files
- 160 Change the interval at which the BlackBerry MDS Connection Service writes information to the log file
- 161 Change the logging level for the UDP log file
- 161 Change the port number that the BlackBerry MDS Connection Service connects to when sending UDP log file messages
- 161 Change the logging level for the TCP log file
- 162 Change the port number that the BlackBerry MDS Connection Service connects to when sending TCP log file messages
- 162 Change the logging level for the Event log file
- 162 Change which BlackBerry MDS Connection Service activities are written to the log file
- 164 Change which BlackBerry Collaboration Service activities are written to the log file
- 165 Managing a BlackBerry Domain
- 165 Managing multiple BlackBerry Domain instances
- 165 Connect the BlackBerry Manager to a different BlackBerry Domain
- 165 Managing CAL keys
- 166 Add or delete a CAL key
- 166 Copy a license key to a text file
- 167 Glossary
- 170 Legal notice