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Administration Guide Protecting and reassigning BlackBerry devices
Protecting and reassigning BlackBerry devices
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Protecting lost, stolen, or replaced BlackBerry devices
You can use IT administration commands to immediately protect your organization's confidential data on BlackBerry® devices over the wireless network.
IT administration command
Set a Password and Lock Handheld
Erase Data and Disable Handheld
Description
This command creates a new password and locks a lost BlackBerry device remotely. You can communicate the new password to the user when the user locates the BlackBerry device. When the user unlocks the BlackBerry device, the BlackBerry device prompts the user to accept or reject the password change.
This command remotely erases all user information and application data that a BlackBerry device stores.
You can use this command to prepare a BlackBerry device for transfer between users in your organization or to protect a stolen BlackBerry device.
Protect a lost BlackBerry device
If a user misplaces a BlackBerry® device or a BlackBerry device is stolen, you can protect the data on the BlackBerry device by locking the BlackBerry device or making it unavailable.
1.
In the BlackBerry Manager, in the left pane, click a BlackBerry® Enterprise Server.
2.
On the Users tab, click a user account.
3.
Click IT Admin.
4.
Click Set Password and Lock Handheld.
5.
In the New Password field and the New Password Again field, type a password that is between 4 and 14 characters long.
CAUTION: Do not use special characters. Some BlackBerry devices do not support special characters in passwords.
Those BlackBerry devices do not unlock when the user types a password that uses special characters.
6.
Click OK.
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Administration Guide Reissuing BlackBerry devices to new users
Protect a lost BlackBerry device that a user might recover
If a BlackBerry® device is lost but the user might recover it, you can protect the BlackBerry device by scheduling it to start deleting all user information and application data and become unavailable after a period of time that you specify. You can also specify whether the user can cancel the scheduled command if the user recovers the BlackBerry device.
1.
In the BlackBerry Manager, in the left pane, click a BlackBerry® Enterprise Server.
2.
On the Users tab, click a user account.
3.
Click IT Admin.
4.
Click Erase Data and Disable Handheld.
5.
Click Yes.
6.
Type the number of hours that you want to pass before the BlackBerry device starts deleting user information and application data.
7.
To allow the user to cancel the scheduled command on the BlackBerry device if the user recovers it, select the check box.
8.
Click OK.
Protect a stolen BlackBerry device
1.
In the BlackBerry Manager, in the left pane, click a BlackBerry® Enterprise Server.
2.
On the Users tab, click a user account.
3.
Click IT Admin.
4.
Click Erase Data and Disable Handheld.
5.
Click Yes.
After you finish: You must contact your service provider to turn off service for a BlackBerry® device after you send the Erase
Data and Disable Handheld command to the BlackBerry device and verify that the BlackBerry device received the command.
Reissuing BlackBerry devices to new users
When you reissue a BlackBerry® device to a new user, you have the following options:
• prepare the BlackBerry device for redistribution by deleting the previous user’s application data from the BlackBerry device and installing applications on or removing applications from the BlackBerry device
• prepare the BlackBerry device for redistribution by deleting all applications and data from the BlackBerry device to return the BlackBerry device to its default application configuration
• turn off message prepopulation for the new user before redistributing the BlackBerry device if the new user used the
BlackBerry® Desktop Manager to back up messages that the previous BlackBerry device received
• register the new PIN for message forwarding by activating the new BlackBerry device after the user receives it
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Administration Guide Reissuing BlackBerry devices to new users
Preparing a BlackBerry device for redistribution
Before you reissue a BlackBerry® device to a new user, delete application data from the BlackBerry device, and then replace the applications on the BlackBerry device.
1.
Choose a method to delete the previous user’s application data from the BlackBerry device and make the BlackBerry device unavailable to that user before assigning the BlackBerry device to a new user.
Task
Delete the previous user’s application data.
Steps
a.
Connect the BlackBerry device to the computer on which the BlackBerry Manager is installed.
b.
In the BlackBerry Manager, in the left pane, click Local
Ports (Device Management).
c.
In the Connection list, click a connection.
d.
Click Wipe Handheld File System.
e.
Click Yes.
f.
If prompted, type the BlackBerry device password to complete the task.
Delete all applications and data from the BlackBerry device.
a.
Connect the BlackBerry device to the computer on which the BlackBerry Manager is installed.
b.
In the BlackBerry Manager, in the left pane, click Local
Ports (Device Management).
c.
In the Connection list, click a connection.
d.
Click Nuke Handheld.
e.
Click Yes.
2.
Replace the applications on the BlackBerry device.
a.
Connect the BlackBerry device to the computer on which the BlackBerry Manager is installed.
b.
In the BlackBerry Manager, in the left pane, click Local Ports (Device Management).
c.
In the Connection list, click a connection.
d.
Click Load Device (Interactive).
e.
Click a software configuration.
f.
Click OK.
g.
In the Device Software Configuration Screen, clear the check boxes beside the applications to remove, and select the check boxes beside the applications to install.
h.
Complete the application loader wizard.
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Table of contents
- 15 Creating administrator accounts
- 15 Administrative roles
- 16 Creating a BlackBerry Enterprise Server administrator in a Microsoft SQL Server environment
- 17 Configure the BlackBerry Manager to use database authentication in a Microsoft SQL Server environment
- 18 Specify the administration email address
- 19 Setting up security options
- 19 How the BlackBerry Enterprise Solution encrypts data on the transport layer
- 20 Generating organization-specific encryption keys for PIN-to-PIN message encryption
- 20 Authenticating the BlackBerry MDS Integration Service to the BlackBerry Manager and web services
- 23 Setting up proxy servers for BlackBerry Enterprise Server components
- 23 Configuring certain BlackBerry Enterprise Server components to use proxy servers
- 27 Sharing BlackBerry Enterprise Server components
- 27 Configuring multiple BlackBerry Enterprise Server instances to use the same BlackBerry Enterprise Server component
- 29 Setting up user accounts
- 29 Adding user accounts to the BlackBerry Enterprise Server
- 29 Creating user groups
- 30 Synchronizing organizer data items with BlackBerry devices
- 33 Sending software and Java applications to BlackBerry devices
- 33 Making BlackBerry Device Software and Java applications available to users
- 33 Making software and applications available on a network drive
- 35 Indexing applications on a network drive
- 35 Defining software configurations
- 38 Send an application to a BlackBerry device over the wireless network
- 38 Monitor wireless application push failures
- 41 Install the BlackBerry Device Software or BlackBerry Applications on a BlackBerry device using the BlackBerry Manager
- 41 Installing the collaboration client on BlackBerry devices
- 43 Setting up the messaging environment
- 43 Creating email message filters
- 47 Enforcing secure messaging using classifications
- 47 Configure message classifications
- 49 Mapping address book fields for synchronization and address lookups
- 53 Making BlackBerry MDS Runtime Applications available to users
- 53 Creating BlackBerry MDS Runtime Applications and sending them to BlackBerry devices
- 55 Preparing BlackBerry devices to install BlackBerry MDS Runtime Applications
- 56 Configuring access to web services and managing signed and unsigned applications
- 57 Configuring how users access and use BlackBerry MDS Runtime Applications
- 58 Sending BlackBerry MDS Runtime Applications to BlackBerry devices
- 60 Applying an application control policy to a BlackBerry MDS Runtime Application
- 63 Configuring how users access enterprise applications and web content
- 63 Specifying a BlackBerry MDS Connection Service as the central push server
- 63 Configuring how BlackBerry devices authenticate to content servers
- 66 Configuring how the BlackBerry MDS Connection Service manages requests for web content
- 67 Allowing push applications to make trusted connections to the BlackBerry MDS Connection Service
- 70 Configuring how applications open trusted connections to web servers
- 72 Configuring how the BlackBerry MDS Connection Service connects to BlackBerry devices
- 75 Assigning BlackBerry devices to users
- 75 Preparing to distribute BlackBerry devices
- 76 Assigning BlackBerry devices to user accounts
- 81 Managing administrator accounts
- 81 Assign a BlackBerry Enterprise Server administrator to a different administrative role
- 81 Delete an administrator account from a BlackBerry Enterprise Server
- 83 Controlling the BlackBerry environment
- 83 Controlling BlackBerry device access to the BlackBerry Enterprise Server
- 84 Controlling BlackBerry device behavior using IT policies
- 91 Managing user accounts
- 91 Managing user groups
- 92 Managing user accounts
- 95 Protecting and reassigning BlackBerry devices
- 95 Protecting lost, stolen, or replaced BlackBerry devices
- 96 Reissuing BlackBerry devices to new users
- 99 Managing wireless applications
- 99 Managing applications on BlackBerry devices
- 100 Managing software configurations
- 101 Managing organizer data synchronization
- 101 Turning off organizer data synchronization
- 102 Changing how organizer data synchronizes
- 105 Managing your messaging environment and attachment support
- 105 Managing message forwarding
- 107 Managing wireless message reconciliation
- 108 Managing content in RTF and HTML-formatted messages
- 109 Managing access to remote message data
- 110 Managing message signatures and disclaimers
- 113 Monitor messages that users send from their BlackBerry devices
- 113 Managing the incoming message queue
- 114 Managing the wireless backup and recovery of organizer data
- 115 Sending notification messages to users
- 116 Managing instant messaging
- 118 Managing instant messaging sessions
- 119 Managing instant messaging features
- 122 Troubleshooting: Instant messaging
- 123 Optimizing how the BlackBerry Attachment Service converts attachments
- 126 Optimizing how the BlackBerry Messaging Agent reconciles attachments to the messaging server
- 127 Turn off support for an attachment file format
- 127 Add support for additional attachment file formats
- 129 Managing BlackBerry MDS Runtime Applications
- 129 Upgrade a BlackBerry MDS Runtime Application on BlackBerry devices
- 130 Remove a trusted certificate from the BlackBerry MDS Integration Service
- 130 Making installed BlackBerry MDS Runtime Applications unavailable on BlackBerry devices
- 131 Removing BlackBerry MDS Runtime Applications
- 132 Configuring a new connection between a BlackBerry MDS Integration Service and a BlackBerry MDS Connection Service
- 135 Managing how users access enterprise applications and web content
- 135 Restricting user access to content on web servers
- 137 Restricting user access to media content in the BlackBerry Browser
- 138 Restricting the push application content that users can receive
- 143 Managing push application requests
- 147 Monitoring a BlackBerry Domain
- 147 How the BlackBerry Controller monitors the BlackBerry Enterprise Server components
- 147 Changing how the BlackBerry Controller monitors the BlackBerry Enterprise Server components and restarts services
- 152 Monitoring the BlackBerry MDS Integration Service notification messages
- 154 Monitoring PIN messages, SMS text messages, and calls
- 156 Log files for BlackBerry Enterprise Server components
- 157 Changing where BlackBerry Enterprise Server components write log files
- 158 Changing how BlackBerry Enterprise Server components create log files
- 161 Changing how the BlackBerry MDS Connection Service creates a log file
- 164 Change which BlackBerry MDS Connection Service activities are written to the log file
- 165 Change which BlackBerry Collaboration Service activities are written to the log file
- 167 Managing a BlackBerry Domain
- 167 Managing multiple BlackBerry Domain instances
- 167 Managing CAL keys
- 169 Glossary
- 173 Legal notice