Message Appears. Canon PIXMA TS6050, Pixma TS6000 series, PIXMA TS6052, PIXMA TS6040
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Message Appears
This section describes some of the errors and messages that may appear.
Note
• A support code (error number) is displayed on the computer or on the touch screen for some errors. For details on errors that have support code, see
List of Support Code for Error .
If a message appears on the touch screen, see below.
Message Appears on Touch Screen
If a message appears on the computer, see below.
Error Regarding Automatic Duplex Printing Is Displayed
Error Regarding Power Cord Being Unplugged Is Displayed (Windows)
Writing Error/Output Error/Communication Error (Windows)
Other Error Messages (Windows)
Inkjet Printer/Scanner/Fax Extended Survey Program Screen Is Displayed (Windows)
Inkjet Printer/Scanner/Fax Extended Survey Program Icon Appears (Mac OS)
Message Appears on Touch Screen
Check the message and take an appropriate action.
•
Power was not turned off correctly the last time. Press the button when turning power off.
The printer may have been unplugged while the power was still on.
Tap OK on the touch screen.
Note
• See
Unplugging the Printer to unplug the printer correctly.
•
Cannot connect to the server. Please wait a while and try again.
The printer cannot connect to the server due to a communication error.
Tap OK on the touch screen and try again after a while.
Error Regarding Automatic Duplex Printing Is Displayed
Check
See Automatic Duplex Printing Problems and take the appropriate action.
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Error Regarding Power Cord Being Unplugged Is Displayed
(Windows)
The printer may have been unplugged while it was on.
Check the error message that appears on the computer and click OK.
The printer starts printing.
See
Unplugging the Printer for unplugging the power cord.
Writing Error/Output Error/Communication Error (Windows)
Check1
If POWER lamp is off, make sure printer is plugged in and turn it on.
The POWER lamp flashes while the printer is initializing. Wait until the POWER lamp stops flashing and remains lit.
Check2
Make sure printer is properly connected to computer.
If you are using a USB cable, make sure it is securely connected to both the printer and the computer. When the USB cable is securely plugged in, check the following:
• If you are using a relay device such as a USB hub, disconnect it, connect the printer directly to the computer, and retry the printing. If printing starts normally, there is a problem with the relay device.
Contact the vendor of the relay device.
• There could also be a problem with the USB cable. Replace the USB cable and retry the printing.
If you use the printer over a LAN, make sure the printer is connected to the network with a LAN cable or is correctly set up for network use.
Check3
Make sure MP Drivers are installed correctly.
Uninstall the MP Drivers following the procedure described in Deleting the Unnecessary MP Drivers and reinstall them from the Setup CD-ROM or the Canon website.
Check4
When printer is connected to your computer with a USB cable, check device status from your computer.
Follow the procedure below to check the device status.
1. Open the Device Manager on your computer as shown below.
If the User Account Control screen appears, follow the on-screen instructions.
• In Windows 10, right-click Start button and select Device Manager.
• In Windows 8.1 or Windows 8, select Control Panel from Settings charm on Desktop > Hardware
and Sound > Device Manager.
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• In Windows 7 or Windows Vista, click Control Panel, Hardware and Sound, and Device Manager.
2. Double-click Universal Serial Bus controllers and USB Printing Support.
If the USB Printing Support Properties screen does not appear, make sure the printer is correctly connected to the computer.
Check2
Make sure printer is properly connected to computer.
3. Click General tab and check for a device problem.
If a device error is shown, see Windows Help to resolve it.
Other Error Messages (Windows)
Check
following:
If an error message appears outside printer status monitor, check the
• "Could not spool successfully due to insufficient disk space"
Delete any unnecessary files to increase the amount of free space on the disk.
• "Could not spool successfully due to insufficient memory"
Close other applications to increase the available memory.
If you still cannot print, restart your computer and retry the printing.
• "Printer driver could not be found"
Uninstall the MP Drivers following the procedure described in Deleting the Unnecessary MP Drivers and reinstall them from the Setup CD-ROM or the Canon website.
• "Could not print Application name - File name"
Try printing again once the current job is complete.
Inkjet Printer/Scanner/Fax Extended Survey Program Screen Is
Displayed (Windows)
If the Inkjet Printer/Scanner/Fax Extended Survey Program is installed, a screen appears asking for permission to send the printer and application usage information every month for about ten years.
Read the information on the screen and follow the instructions below.
402
• If you agree to participate in survey program:
Click Agree and follow the on-screen instructions. The printer usage information is sent via the
Internet. Once you have completed the procedure, the information is subsequently sent automatically and the confirmation screen does not reappear.
Note
• When the information is being sent, a warning such as an Internet security message may appear.
Make sure the program name is "IJPLMUI.exe" and allow it.
• If you clear Send automatically from the next time check box, the information will not be sent automatically from next time and a confirmation screen will appear at the time of the next survey.
To send the information automatically, see
Changing confirmation screen setting: .
• If you do not agree to participate in survey program:
Click Do not agree. The confirmation screen closes and the survey is skipped. The confirmation screen will reappear one month later.
• To uninstall Inkjet Printer/Scanner/Fax Extended Survey Program:
To uninstall the Inkjet Printer/Scanner/Fax Extended Survey Program, click Uninstall and follow the on-screen instructions.
• Changing confirmation screen setting:
1. Make the following settings.
◦ In Windows 10, right-click Start button and select Programs and Features.
◦ In Windows 8.1 or Windows 8, select Control Panel from Settings charm on Desktop >
Programs > Programs and Features.
◦ In Windows 7, or Windows Vista, select Start menu > Control Panel > Programs >
Programs and Features.
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Note
• A confirmation/warning dialog box may appear when installing, uninstalling or starting up software.
This dialog box appears when administrative rights are required to perform a task.
If you are logged in on an account with administrator privileges, follow the on-screen instructions.
2. Select Canon Inkjet Printer/Scanner/Fax Extended Survey Program.
3. Select Change.
If you select Yes after you have followed the on-screen instructions, the confirmation screen will appear at the time of the next survey.
If you select No, the information will be sent automatically.
Note
• If you select Uninstall, the Inkjet Printer/Scanner/Fax Extended Survey Program is uninstalled. Follow the on-screen instructions.
Inkjet Printer/Scanner/Fax Extended Survey Program Icon Appears
(Mac OS)
If the Inkjet Printer/Scanner/Fax Extended Survey Program is installed, the printer and application software usage information is sent every month for about ten years. The Inkjet Printer/Scanner/Fax
Extended Survey Program icon appears in the Dock when it is time to send the printer usage information.
Click the icon, read the information that appears, and then follow the instructions below.
404
• If you agree to participate in survey program:
Click Agree and follow the on-screen instructions. The printer usage information is sent via the
Internet. Once you have completed the procedure, the information is subsequently sent automatically and the confirmation screen does not reappear.
Note
• If you clear Send automatically from the next time check box, the information will not be sent automatically the next time and the Inkjet Printer/Scanner/Fax Extended Survey Program icon will appear in the dock at the time of the next survey.
• If you do not agree to participate in survey program:
Click Do not agree. The confirmation screen closes and the survey is skipped. The confirmation screen will reappear one month later.
• To stop sending information:
Click Turn off. This stops the Inkjet Printer/Scanner/Fax Extended Survey Program, and information
is not sent. To resume the survey, see Changing setting:
.
• To uninstall Inkjet Printer/Scanner/Fax Extended Survey Program:
1. Stop Inkjet Printer/Scanner/Fax Extended Survey Program.
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2. Select Applications from Go menu of Finder, double-click Canon Utilities folder and Inkjet
Extended Survey Program folder.
3. Move Canon Inkjet Printer/Scanner/Fax Extended Survey Program.app file to Trash.
4. Restart computer.
Empty Trash and restart your computer.
• Changing setting:
To display the confirmation screen every time the printer usage information is sent or to resume surveying, follow the procedure below.
1. Select Applications from Go menu of Finder, double-click Canon Utilities folder and Inkjet
Extended Survey Program folder.
2. Double-click Canon Inkjet Printer/Scanner/Fax Extended Survey Program icon.
◦ Do not display the confirmation screen when information is sent:
If the check box is selected, the information will be sent automatically.
If the check box is not selected, Inkjet Printer/Scanner/Fax Extended Survey Program icon will appear in the Dock at the time of the next survey. Click the icon and follow the onscreen instructions.
◦ Turn off/Turn on button:
Click the Turn off button to stop the Inkjet Printer/Scanner/Fax Extended Survey Program.
Click the Turn on button to restart the Inkjet Printer/Scanner/Fax Extended Survey Program.
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Table of contents
- 9 Using This Online Manual
- 10 Trademarks and Licenses
- 19 Basic Operation
- 20 Printing Photos from a Computer
- 25 Copying
- 30 Handling Paper, Originals, Ink Tanks, etc
- 31 Loading Paper
- 32 Paper Sources
- 33 Loading Paper in the Rear Tray
- 38 Loading Paper in the Cassette
- 43 Loading Envelopes
- 47 Loading Originals
- 48 Loading Originals on the Platen Glass
- 50 Loading Based on Use
- 53 Supported Originals
- 54 How to Detach / Attach the Document Cover
- 56 Replacing Ink Tanks
- 62 Checking Ink Status on the Touch Screen
- 63 Checking the Ink Status with the Ink Lamps
- 65 Maintenance
- 66 If Printing Is Faint or Uneven
- 67 Maintenance Procedure
- 70 Printing the Nozzle Check Pattern
- 72 Examining the Nozzle Check Pattern
- 74 Cleaning the Print Head
- 76 Deep Print Head Cleaning
- 78 Aligning the Print Head
- 81 Cleaning
- 82 Cleaning Paper Feed Rollers
- 84 Cleaning Inside the Printer (Bottom Plate Cleaning)
- 86 Overview
- 88 Safety
- 89 Safety Precautions
- 90 Regulatory Information
- 92 WEEE (EU&EEA)
- 102 Main Components and Their Use
- 103 Main Components
- 104 Front View
- 106 Rear View
- 107 Inside View
- 108 Operation Panel
- 109 Power Supply
- 110 Confirming that the Power Is On
- 111 Turning the Printer On and Off
- 113 Checking the Power Plug/Power Cord
- 114 Unplugging the Printer
- 115 Using the Operation Panel
- 119 Changing Settings
- 120 Changing Printer Settings from Your Computer (Windows)
- 121 Changing the Print Options
- 123 Registering a Frequently Used Printing Profile
- 125 Managing the Printer Power
- 127 Changing the Printer Operation Mode
- 129 Changing Settings from Operation Panel
- 132 Setting Items on Operation Panel
- 133 Print settings
- 134 LAN settings
- 139 Device user settings
- 140 Language selection
- 141 Firmware update
- 142 Feed settings
- 143 Reset setting
- 144 System information
- 145 ECO settings
- 147 Network Connection
- 148 Network Connection Tips
- 149 Default Network Settings
- 151 Another Printer Found with Same Name
- 152 Connecting to Another Computer via LAN/Changing from USB to LAN Connection
- 153 Printing Network Settings
- 157 Changing Wireless LAN Connection Method
- 158 Ensuring Optimal Printing Results
- 159 Transporting Your Printer
- 160 Legal Restrictions on Scanning/Copying
- 161 Specifications
- 165 Information about Paper
- 166 Supported Media Types
- 168 Paper Load Limit
- 170 Unsupported Media Types
- 171 Handling Paper
- 172 Printing from Computer
- 173 Printing from Application Software (Windows Printer Driver)
- 174 Basic Printing Setup
- 178 Paper Settings on the Printer Driver and the Printer (Media Type)
- 179 Paper Settings on the Printer Driver and the Printer (Paper Size)
- 180 Various Printing Methods
- 181 Setting a Page Size and Orientation
- 182 Setting the Number of Copies and Printing Order
- 184 Execute Borderless Printing
- 187 Scaled Printing
- 190 Page Layout Printing
- 192 Tiling/Poster Printing
- 195 Duplex Printing
- 199 Setting Up Envelope Printing
- 201 Printing on Postcards
- 203 Setting the Print Quality Level (Custom)
- 205 Overview of the Printer Driver
- 206 Canon IJ Printer Driver
- 209 Instructions for Use (Printer Driver)
- 211 Printer Driver Description
- 212 Quick Setup tab Description
- 219 Main tab Description
- 226 Page Setup tab Description
- 239 Maintenance tab Description
- 245 Canon IJ Status Monitor Screen
- 248 Installing the MP Drivers
- 249 Printing Directly from Smartphone/Tablet
- 250 Using Printer with Wireless Direct
- 255 Paper Settings
- 260 Making Copies
- 263 Setting Items for Copying
- 266 Scanning from Computer (Windows)
- 267 Using IJ Scan Utility
- 268 What Is IJ Scan Utility (Scanner Software)?
- 270 Starting IJ Scan Utility
- 271 Using Auto Scan Function
- 272 IJ Scan Utility Screens
- 273 IJ Scan Utility Main Screen
- 275 Settings Dialog Box
- 292 Scanning Using Application Software (ScanGear)
- 293 What Is ScanGear (Scanner Driver)?
- 295 Starting ScanGear (Scanner Driver)
- 296 Scanning in Basic Mode
- 299 ScanGear (Scanner Driver) Screens
- 300 Basic Mode Tab
- 308 Advanced Mode Tab
- 314 General Notes (Scanner Driver)
- 316 Positioning Originals (Scanning from Computer)
- 318 Network Scan Settings
- 322 Scanning from Operation Panel
- 323 Forwarding Scanned Data to Computer Using Operation Panel
- 328 Setting Items for Scanning Using Operation Panel
- 330 Frequently Asked Questions
- 332 Network Settings and Common Problems
- 334 Connecting the Printer to a Network
- 336 Restrictions
- 338 Network Communication Problems
- 339 Cannot Find Printer on Network
- 340 Cannot Find Printer on Check Printer Settings Screen During Setup (Windows)
- 341 Checking Power Status
- 342 Checking PC Network Connection
- 343 Checking Printer's Wireless LAN Settings
- 344 Checking Wireless LAN Environment
- 346 Checking Printer's IP Address
- 347 Checking Security Software Settings
- 348 Checking Wireless Router Settings
- 349 Cannot Proceed beyond Printer Connection Screen/Connect Cable Screen
- 351 Cannot Find Printer while Using Wireless LAN
- 353 Network Connection Problems
- 354 Printer Suddenly Cannot Be Used
- 358 Network Key Unknown
- 360 Printer Cannot Be Used After Replacing Wireless Router or Changing Its Settings
- 362 Other Network Problems
- 363 Checking Network Information
- 366 Restoring to Factory Defaults
- 367 Printing Problems
- 368 Printing Does Not Start
- 370 No Ink Comes Out
- 371 Paper Does Not Feed Properly/"No Paper" Error
- 373 Print Results Are Unsatisfactory
- 375 Paper Is Blank/Printing Is Blurry/Colors Are Wrong/White Streaks Appear
- 378 Lines Are Misaligned
- 379 Paper Is Smudged / Printed Surface Is Scratched
- 383 Vertical Line Next to Image
- 384 Scanning Problems (Windows)
- 385 Scanning Problems
- 386 Scanner Does Not Work
- 387 ScanGear (Scanner Driver) Does Not Start
- 388 Mechanical Problems
- 389 Power Does Not Come On
- 390 Power Shuts Off By Itself
- 391 USB Connection Problems
- 392 Cannot Communicate with Printer via USB
- 393 Installation and Download Problems
- 394 Cannot Install MP Drivers
- 396 Updating MP Drivers in Network Environment (Windows)
- 397 Errors and Messages
- 398 An Error Occurs
- 400 Message Appears
- 407 List of Support Code for Error
- 409 List of Support Code for Error (Paper Jams)
- 422 Paper Is Jammed inside Printer