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Cisco TelePresence System Codec C40/C60 and Profiles using C40/60

Contents Introduction System settings Setting passwords

Administrator Guide

Appendices

Chapter 2

Web interface

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Cisco TelePresence System Codec C40/C60 and Profiles using C40/60

Contents Introduction

Accessing the web interface

The web interface provides full configuration access to your video conference system.

You can connect from a computer and administer the system remotely.

In this chapter you will find information how to use the web interface for system configuration and maintenance.

We recommend that you use the latest release of one of the major web browsers.

System settings

1. Connect to the video system

Open a web browser and enter the IP address of the video system in the address bar.

To find the IP address (IPv4 or IPv6), open the

Settings

menu on the Touch controller and tap

System Information

; or navigate to

Home > Settings >

System information

when using a remote control and the on-screen menu.

Setting passwords

2. Sign in

Enter the user name and password for your video system and click

Sign In

The system is delivered with a default user named admin with no password

(i.e. leave the

Password

field blank when signing in for the first time).

We strongly recommend that you set a password for the admin user, see the next page.

Administrator Guide

Appendices

* The

Settings

menu can be accessed from the drop down window that appears when you tap the contact information in the upper, left corner of the Touch controller.

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Signing out

Hover the mouse over your user name and choose

Sign out

Cisco TelePresence System Codec C40/C60 and Profiles using C40/60

Contents Introduction

Changing the system password

We strongly recommend that you set a password for any user with ADMIN rights in order to restrict access to system configuration. This includes the default

admin user.

A warning, saying that the system password is not set, is shown on screen until you set a password.

You can read more about password protection in the

► Setting passwords chapter.

System settings

1. Open the Change Password dialog

Hover the mouse over your user name, and choose

Change password

in the drop-down list.

Setting passwords

Administrator Guide

Appendices

2. Set the new password

Enter your current and new passwords as requested, and click

Change password

for the change to take effect.

If the password currently is not set, leave the

Current password

field blank.

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Cisco TelePresence System Codec C40/C60 and Profiles using C40/60

Contents Introduction System settings

The interactive menu

The web interface provides access to tasks and configurations. They are available from the main menu, which appears near the top of the page when you have signed in.

When you hover the mouse over an item in the main menu, you can navigate to its related sub-pages.

Main menu

Hover the mouse over a main menu item in order to see the titles of the related sub-pages.

Click a sub-page’s title to open it. Click the main menu item itself if there are no sub-pages.

Only pages that the user has access rights for are shown

Click

Home

to return to the System Information page.

Setting passwords

Administrator Guide

Appendices

Sub-pages

Call Control Configuration

System Configuration

System Status

Favorites Management

Personalization

Peripherals

User Administration

Startup Scripts

API

Security

Diagnostics

Troubleshooting

Call History

Log Files

Maintenance

Software Upgrade

Backup and Restore

System Recovery

Restart

You can read more about user administration, user roles and access

rights in the

► User administration

section.

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Contents Introduction

System information

The video system’s Home page shows an overview of the basic set-up and status of the system

This includes information like system name and product type, which software version the system runs, its IP address, etc.

Also the registration status for the video networks (SIP and

H.323) is included, as well as the number/URI to use when making a call to the system.

Navigate to: Home

System settings Setting passwords

Administrator Guide

Appendices

The system information shown in the illustration serve as an example. Your system may be different.

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Contents Introduction

Placing a call

You can use the Call Control page to place a call.

Even if the web interface is used to initiate the call, it is the video system (display, microphones and loudspeakers) that is used for the call; it is not the PC running the web interface.

Calling

You can call someone either by choosing a contact name in the Favorites, Directory or History lists, or by typing a complete URI or number in the Search or Dial field. Then click

Call

in the associated contact card.

Searching the contact lists

Enter one or more characters in the Search or Dial field.

Matching entries from the Favorites, Directory and History lists will be listed as you type.

Select the correct entry in the list before you click

Call

Calling more than one

A point-to-point video call (a call involving two parties only) may be expanded to include more participants.

If your system supports the optional built-in MultiSite feature, up to four participants, yourself included, can join the video call (conference).

One additional participant can join on audio-only.

Follow the same procedure to call the next conference participant as you did when calling the first participant.

Navigate to: Call Control

System settings

Calling someone

Click a contact name, either in the

Favorites, Directory or History lists. Then click

Call

in the contact card.

Alternatively, enter the complete URI or number in the Search and Dial field.

Then click the

Call

button that appears next to the URI or number.

Setting passwords

Holding and resuming

Use the button next to the participant’s name to put him on hold.

To resume the call, use the button that is present when a participant is on hold.

Administrator Guide

Appendices

Ending a call

If you want to terminate a call or conference, click

End

All

Confirm your choice in the dialog that appears.

To disconnect just one participant in a conference, click the button for that participant.

Cisco TelePresence System Codec C40/C60 and Profiles using C40/60

Contents Introduction

Sharing content

You can connect a presentation source to one of the external inputs of your video system. Most often a PC is used as presentation source, but other options may be available depending on your system setup.

While in a call you can share content with the far end, that is the other participant(s) in the call.

If you are not in a call, the content is shared locally on your display.

Navigate to: Call Control

System settings Setting passwords

Administrator Guide

Appendices

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Sharing content

1. Choose a Presentation source from the drop-down list.

2. Click

Start Presentation

Stop content sharing:

Click the

Stop Presentation

button that is present while sharing.

Cisco TelePresence System Codec C40/C60 and Profiles using C40/60

Contents Introduction

Controlling and monitoring a call

You can control and monitor several call features using the

Call Control page.

Navigate to: Call Control

Microphone mute

Click the button to mute the microphone.

Then the text changes to

Microphone: Off

Click again to unmute.

System settings Setting passwords

Volume down

Administrator Guide

Appendices

Volume up

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Show/hide

call details

Click the information button to show details about the call.

Click the button again to hide the information.

Call details

If necessary, scroll your browser to see the call details.

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Contents Introduction

Controlling your camera

You can control the camera from the Call Control page.

The camera controls (pan, tilt, zoom) are available when the cursor is placed in the Main Source video area. Live snapshots are automatically taken during this period.

Note that the camera controls are not availble if the system is in standby mode.

Navigate to: Call Control

System settings Setting passwords

Administrator Guide

Appendices

Choose which camera to control

Click the arrow to open the drop-down list. Then choose the camera you want to control.

Zoom

Use + and to zoom in and out.

Pan and tilt

Use the left and right arrows to pan the camera, and the up and down arrows to tilt it.

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Camera presets

If a camera preset is defined it is listed here. Click the preset’s name to move the camera(s) to the preset position.

Click

to close the window.

Cisco TelePresence System Codec C40/C60 and Profiles using C40/60

Contents Introduction

Local layout control

You can choose a local layout using the Call Control page.

The term layout is used to describe the various ways the videos from the conference participants and a presentation can appear on your screen. Different types of meetings will require different layouts.

Navigate to: Call Control

System settings Setting passwords

Administrator Guide

Appendices

Change the layout

Click

Change Layout

, and choose your preferred layout in the window that opens.

You may change the layout while in a call.

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Contents Introduction

Capturing snapshots

The snapshot feature, which is disabled by default, allows snapshots captured by your video system to be displayed on the Call Control page. Captures from your video system’s camera as well as from its presentation channel will be displayed.

This feature might come in handy when administering the video system from a remote location, e.g. to check the camera view.

To use web snapshots you have to sign in with ADMIN credentials.

Enabling the snapshot feature

The snapshot feature is disabled by default. The feature must be enabled using the remote control and on screen menu, or the Touch controlle r. The Touch controller must be directly connected to the codec’s second Ethernet port.

Touch controller:

• Open the

Settings

menu on the Touch controller and tap

Administrator

. You have to log in with an administrator user name and password to get access to the

Administrator

menu.

• Tap

Web Snapshots

and choose ON.

Remote control and on screen menu:

• Go to the Advanced configuration menu, navigate to

Video > AllowWebSnapshots

and choose On.

Far end snapshots while in a call

While in a call, snapshots of the remote participant’s main camera and presentation channel (far end) will be captured and displayed as shown in the illustration. The snapshots are updated approximately every 30 seconds.

Far end snapshots are captured even if web snapshots are disallowed on the far end video system. Web snapshots are prohibited only for encrypted calls.

* The

Settings

menu can be accessed from the drop down window that appears when you tap the contact information in the upper, left corner of the Touch controller.

Navigate to: Call Control

System settings

Take live snapshots

While the

Live snapshots

box is checked, snapshots are captured by your video system (main source and presentation source) approximately every two seconds.

Snapshots from your video system

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Setting passwords

Administrator Guide

Appendices

Far end snapshots

Click the snapshot in order to see a larger image.

Cisco TelePresence System Codec C40/C60 and Profiles using C40/60

Contents Introduction

Controlling the far end camera

While in a call, you can control the remote participant’s camera (far end) provided that:

• The

Conference FarEndControl Mode

setting is switched

On on the far end video system.

• The far end camera has pan, tilt or zoom functionality.

Only the relevant controls will appear.

Navigate to: Call Control

System settings Setting passwords

Administrator Guide

Appendices

Far end camera control indicator

If this symbol is present, you can control the remote participant’s camera.

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Control the remote participant’s camera

1. Click the snapshot to show it in a larger window.

2. Place the cursor in the image to enable the controls.

3. Use the left and right arrows to pan the camera; the up and down arrows to tilt it; and + and to zoom in and out.

Cisco TelePresence System Codec C40/C60 and Profiles using C40/60

Contents Introduction

Accessing call information

A call state indicator is avaiable in the top bar in the web interface. It shows whether the system is in a call or not, and how many calls it is engaged in. You may also be notified about incoming calls.

System settings Setting passwords

Administrator Guide

Appendices

Call state indicator

The call state indicator is available on all pages except the

Call Control

page.

The badge indicates the number of active calls. If the system is idle, there is no badge.

Click the indicator to get more details about connected calls.

Call control

Use these buttons to:

• Show call details

• Put the call on hold

• Disconnect the call

Incoming call notification

As default, a notification is given when the system receives a call.

Check this box, if you do not want to receive such notifications.

Opening the Call Control page

Click

Open Call Control

to go straight to the

Call Control

page.

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Contents Introduction

System configuration

The system settings are grouped in several categories. When you choose a category in the left pane all related settings appear to the right

Each system setting is further described in the

► System settings chapter.

System settings Setting passwords

Administrator Guide

Appendices

Navigate to: Configuration > System Configuration

Searching for settings

Enter as many letters as needed in the search field.

All settings (value space included) containing these letters will be highlighted.

The configuration shown in the illustration serve as an example.

Your system may be configured differently.

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Selecting a category

The system settings are structured in categories.

Choose a category in order to display the related settings.

Expanding and collapsing lists

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Contents Introduction

Changing system settings

All system settings can be changed from the System

Configuration page

. The value space for a setting is specified either in a drop-down list or by text following the input field.

Different settings may require different user credentials. In order to be sure that an administrator is able to change all system settings, the user must possess all user roles.

You can read more about user administration and user roles in the

► User administration chapter.

System settings Setting passwords

Navigate to: Configuration > System Configuration

Drop-down list

Click the arrow to open the drop-down list. Choose the preferred value and click

Save

for the change to take effect.

Administrator Guide

Appendices

The configuration shown in the illustration serve as an example.

Your system may be configured differently.

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Text input field

Enter text in the input field and click

Save

Cisco TelePresence System Codec C40/C60 and Profiles using C40/60

Contents Introduction

Setting the Administrator Settings menu password

This password restricts access to the Administrator Settings menu that is available on-screen when using the remote control.

When starting up the video conference system for the first time anyone can access these settings, because the menu password is not set.

We strongly recommend that you set a menu password, because the administrator settings may severely affect the behavior of the system.

Note that the menu password, as from software version

TC7.0, applies only to the on-screen Administrator Settings menu; it does not apply to the Administrator menu on the

Touch 8 controller.

You can read more about password protection in the

► Setting passwords chapter.

Changing the menu password

Click

Set/Change Administrator

Settings menu password

to open this dialog.

Enter the new password in the text input field and click

Set

to set it.

Click

Set

without entering a password to leave the

Administrator menu unprotected

(not recommended).

System settings

Navigate to: Configuration > System Configuration

Setting passwords

Administrator Guide

Appendices

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Contents Introduction System settings

System status

The system status is grouped in several categories. When you choose a category in the left column, the related status appears in the window to the right

Navigate to: Configuration > System Status

Setting passwords

Administrator Guide

Appendices

Searching for status entries

Enter as many letters as needed in the search field.

All entries (value space included) containing these letters will be highlighted.

Selecting a category

The system status is structured in categories. Choose a category in order to display the related status information.

The status shown in the illustration serve as an example. The status of your system may be different.

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Expanding and collapsing lists

Cisco TelePresence System Codec C40/C60 and Profiles using C40/60

Contents Introduction

Managing the favorites list

The entries in the favorites list can be accessed from the

Touch controller, the on-screen menu (the My contacts folder in the phone book) and the Web interface.

System settings

Navigate to: Configuration > Favorites Management

Setting passwords

Administrator Guide

Appendices

Adding a contact

Click

Add contact

and fill in the form that pops up. Then click

Save

to store the contact in the favorites list.

Editing contact details

Click a contacts name followed by

Edit contact

Change the details in the form as appropriate and click

Save

Deleting a contact

Click a contacts name followed by

Edit contact

. Then click

Delete

to remove the entry from the favorites list.

* Note that only the first contact method will appear in the Favorites list on the Cisco TelePresence Touch controller. All contact methods are available when using the remote control.

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Storing a contact in a folder

Choose the appropriate folder from the drop down list.

No folder means that the contact will be stored at the top level.

Adding a contact method*

You can store more than one contact method for each contact, e.g. video, telephone and mobile.

Cisco TelePresence System Codec C40/C60 and Profiles using C40/60

Contents Introduction

Favorite list folders

The entries in the favorites list can be organized in folders.

System settings

Navigate to: Configuration > Favorites Management

Setting passwords

Administrator Guide

Appendices

Adding a folder

Click

Add folder

and fill in the form that pops up. Then click

Save

to create the folder.

Opening a folder

Click the folder name to open the folder and show its list of contacts.

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Changing or Deleting a folder

Click

Edit folder

and update the information in the form that pops up.

Then click

Save

to store the changes

Click

Delete

to remove the folder and all its contacts and sub-folders.

Confirm your choice in the dialog that pops up.

Cisco TelePresence System Codec C40/C60 and Profiles using C40/60

Contents Introduction

Choosing a wallpaper

You can choose from a set of predefined wallpapers to use as background on your display.

If you want the company logo or another custom picture as background on the main display, you may upload and use a custom wallpaper.

If you use the Touch controller: The custom wallpaper applies to only the main display and will not appear on the Touch controller.

System settings

Navigate to: Configuration > Personalization : Wallpaper tab

Setting passwords

Administrator Guide

Appendices

Uploading a custom wallpaper file

Click

Browse...

and locate your custom wallpaper image file.

The file format must be .png and the maximum image size is 1920 × 1200 pixels.

Click

Upload

to save the file on the video system.

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Choosing a wallpaper

Choose a wallpaper from the list.

If you have uploaded a custom wallpaper, it will appear in the list together with the predefined wallpapers.

The chosen wallpaper is highlighted.

Cisco TelePresence System Codec C40/C60 and Profiles using C40/60

Contents Introduction

Choosing a ringtone

You can choose from a set of predefined ringtones. The chosen ringtone can be played back from this page.

Even if the web interface is used to initiate the playback it is the video system that plays back the ringtone; it is not the PC running the web interface.

System settings

Navigate to: Configuration > Personalization : Ringtone tab

Setting passwords

Administrator Guide

Appendices

Choosing a ringtone

Choose a ringtone from the drop-down list, and click

Save

to make it the active ringtone.

Playing back a ringtone

Click the play button ( ► ) to play back the ringtone.

Use the stop button ( ) to end the playback.

You must save the ringtone before it can be played back.

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Contents Introduction

Peripherals overview

This page shows an overview of the video inputs and outputs, and the devices that are connected to the video system, for example camera(s), microphone(s), a Touch controller or

ISDN Link

System settings

Navigate to: Configuration > Peripherals

Setting passwords

Administrator Guide

Appendices

* The peripherals shown in the illustration serve as examples. Your system may have different peripherals and video input/output configurations.

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Managing ISDN Link

If an ISDN Link is paired to the video system it can be managed from this page.

How to configure and use the ISDN Link are described in the ISDN Link documentation on

► http://www.cisco.com/go/isdnlink-docs

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Contents Introduction

User administration

You can manage your video conference system’s user accounts from this page. You can create new users, edit the details of existing users, and delete users.

The default user account

The system comes with a default administrator user account with full access rights. The user name is admin and no password is set.

It is highly recommended to set a password for the

admin user.

chapter.

About user roles

A user account must hold one or a combination of several

user roles.

The following three user roles, with non-overlapping rights, exist:

• ADMIN: A user holding this role can create new users and change most settings. The user neither can upload audit certificates nor change the security audit settings.

• USER: A user holding this role can make calls and search the phone book. The user can modify a few settings, e.g. adjusting the audio volume and changing the menu language.

• AUDIT: A user holding this role can change the security audit configurations and upload audit certificates.

An administrator user account with full access rights, like the default admin user, must possess all the three roles.

Default user account

The system comes with

admin as the default user account. This user has full access rights.

System settings

Navigate to: Configuration > User Administration

Setting passwords

Administrator Guide

Appendices

Cisco TelePresence System Codec C40/C60 and Profiles using C40/60

Contents Introduction

User administration, continued

Creating a new user account

Follow these steps in order to create a new user account:

1. Click

Add new user...

2. Fill in the Username, Password and PIN code

, and check the appropriate user roles check boxes.

As a default the user has to change the password and

PIN code when signing in for the first time.

Do not fill in the Client Certificate DN (Distinguished

Name) field unless you want to use certificate login on https.

3. Set the Status to Active to activate the user.

4. Click

Create User

to save the changes.

Use the

Back

button to leave without making any changes.

System settings

Navigate to: Configuration > User Administration

Setting passwords

Administrator Guide

Appendices

The password is used with the web interface and command line interface; the PIN code is used with the remote control and on-screen menu when the Video OSD LoginRequired setting is switched On.

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Contents Introduction

User administration, continued

Changing user privileges

Follow these steps in order to change the user privileges:

1. Click the name of an existing user to open the Editing user window.

2. Check the appropriate user roles check boxes, decide if the user has to change the password and PIN code on the next sign in, and fill in the Client Certificate DN field if using certificate login on https.

3. Click

Update User

to save the changes.

Use the

Back

button to leave without making any changes.

Changing the password or PIN code

Follow these steps in order to change the password or PIN code

1. Click the name of an existing user to open the Editing user window.

2. Enter the new password or PIN code in the appropriate input fields.

3. Click

Change Password

Change PIN

to save the change.

Use the

Back

button to leave without making any changes.

System settings

Navigate to: Configuration > User Administration

Setting passwords

Administrator Guide

Appendices

The password is used with the web interface and command line interface; the PIN code is used with the remote control and on-screen menu when the Video OSD LoginRequired setting is switched On.

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Contents Introduction

User administration, continued

Deactivating a user account

Follow these steps in order to deactivate a user account:

Always keep at least one user with ADMIN rights

Active.

1. Click the name of an existing user to open the Editing user window.

2. Set the Status to Inactive.

3. Click

Update User

to save the changes.

Use the

Back

button to leave without making any changes.

Deleting a user account

Follow these steps in order to delete a user account:

It is not possible to delete the default admin user.

There must always be at least one user with ADMIN rights on the system.

1. Click the name of an existing user to open the Editing user window.

2. Click

Delete <user name>...

and confirm when prompted.

System settings

Navigate to: Configuration > User Administration

Setting passwords

Administrator Guide

Appendices

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Contents Introduction

Adding a sign in banner

A sign in banner is a message that is shown to the user when signing in.

If a system administrator wants to provide initial information to all users, he can create a sign in banner. The message will be shown when the user signs in to the web interface or the command line interface.

System settings

Navigate to: Configuration > Sign In Banner

Setting passwords

Administrator Guide

Appendices

Adding a sign in banner

Enter the message that you want to present to the user when signing in, and click

Save

to activate the banner.

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Contents Introduction

Managing startup scripts

You can create one or more startup scripts

that will run every time the video system starts up.

A startup script contains commands (xCommand) and configurations (xConfiguration) that will be executed as part of the start up procedure. A few commands and configurations cannot be placed in a startup script, e.g.

xCommand Boot

. It is not possible to save a script containing illegal commands and configurations.

Syntax and semantics for xCommand and xConfiguration are explained in the API guide for the product.

If you have more than one startup script, they will run in the order from top to bottom of the list.

System settings

Navigate to: Configuration > Startup Scripts

Setting passwords

Administrator Guide

Appendices

Creating a startup script

1. Click

Create new...

2. Enter a name for your script in the title input filed.

3. Enter the commands (xConfiguration or xCommand) you want to issue in the command input field. Start each command on a new line.

4. Click

Save

* The script name and commands shown in the illustration serve as examples. You may make your own scripts.

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List of startup scripts

Startup scripts are listed here. A green dot appears next to an active script; a red ring appears next to an inactive script.

Running the script immediately

Select the script you want to run and click

Run

Running the script at every start up

Select the script you want to activate and click

Not running the script at start up

Select the script you want to deactivate and click

Off

Deleting a script

Select the script you want to delete and click

Delete

Cisco TelePresence System Codec C40/C60 and Profiles using C40/60

Contents Introduction

Application programming interface

The application programming interface (API) is a tool for integration professionals and developers working with this video system. The API is described in detail in the API guide for the system.

XML files

The XML files are part of the codec’s API. They structure information about the codec in a hierarchy.

• Configuration.xml contains the current system settings

(configuration). These settings are controlled from the web interface or from the API (Application Programmer

Interface).

• The information in status.xml is constantly updated by the system to reflect system and process changes. The status information is normally monitored from the API.

• Command.xml contains an overview of the commands available to instruct the system to perform an action. The commands are issued from the API.

• Valuespace.xml contains an overview of all the value spaces used in the system settings, status information, and commands.

API commands

Commands (xCommand) and configurations (xConfiguration) can be executed from this web page. Syntax and semantics are explained in the API guide for the product.

Navigate to: Configuration > API

System settings Setting passwords

Administrator Guide

Appendices

Opening an XML file

Click the file name to open the XML file.

Executing API commands

Enter a command, or a sequence of commands, in the text area and click

Execute

to issue the command(s).

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Cisco TelePresence System Codec C40/C60 and Profiles using C40/60

Contents Introduction

Managing the video system’s certificates

Certificate validation may be required when using TLS

(Transport Layer Security).

A server or client may require that your video system presents a valid certificate to them before communication can be set up.

The video system’s certificates are text files that verify the authenticity of the system. These certificates may be issued by a certificate authority (CA).

The certificates are listed as shown in the illustration to the right

. They can be used for the following services: HTTPS,

SIP and IEEE 802.1X.

You can store several certificates on the system, but only one certificate can be used for each service at a time.

If authentication fails, the connection will not be established.

System settings

Navigate to: Configuration > Security: Certificates tab

Contact your system administrator to obtain the following file(s):

• Certificate (file format: .PEM)

• Private key, may be included in the same file as the certificate (file format: .PEM format)

• Password (required only if the private key is encrypted)

The certificate and the private key will be stored in the same file on the video system.

Adding a certificate

1. Click

Browse...

and find the Certificate and

Private key file(s) on your computer.

2. Fill in the

Password

if required.

3. Click

Add certificate...

to store the certificate on your system.

Setting passwords

Administrator Guide

Appendices

Enabling and disabling certificates

Use the buttons to switch a certificate on or off for the different services.

You can also view a certificate, and delete a certificate using the corresponding buttons.

* The certificates and certificate issuers shown in the illustration serve as examples. Your system may have other certificate(s).

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Contents Introduction

Managing the list of trusted certificate authorities

Certificate validation may be required when using TLS

(Transport Layer Security).

Your video system may be set up to require that a server or client presents its certificate to the system before communication can be set up.

The certificates are text files that verify the authenticity of the server or client. The certificates must be signed by a trusted certificate authority (CA).

To be able to verify the signature of the certificates, a list of trusted CAs must reside on the video system. The certificates of the CAs are listed as shown in the illustration to the right

The list must include all CAs needed in order to verify certificates for HTTPS, SIP and IEEE 802.1X connections.

If the server cannot be authenticated, the connection will not be established.

System settings

Navigate to: Configuration > Security: CAs tab

Uploading a list of certificate authorities

The entries in a new file with CA certificates will be appended to the existing list, that is, the previously stored certificates will not be deleted. i. Click

Browse...

and find the file containing a list of CA certificates (file format: .PEM) on your computer.

ii. Click the

Add certificate authority...

to store the new CA certificate(s) on your system.

Contact your system administrator to obtain the CA certificate list (file format: .PEM).

Setting passwords

Administrator Guide

Appendices

Viewing and deleting certificates

You can view a certificate, and delete a certificate using the corresponding buttons.

* The certificate and certificate issuers shown in the illustration serve as examples. Your system will have other certificate(s).

Cisco TelePresence System Codec C40/C60 and Profiles using C40/60

Contents Introduction

Adding audit certificates

Audit logging records all sign in activity and configuration changes on your video system.

Audit logging is disabled by default, but you can enable it using the

Security > Audit > Logging > Mode

setting on the on-screen menu or the web interface.

In ExternalSecure audit logging mode the video system sends encrypted audit logs to an external audit server

(syslog server), which identity must be verified by a signed certificate.

To be able to verify the signature of the audit server certificates, a list of trusted audit certificate authorities (CAs) must reside on the video system.

If the audit server cannot be authenticated, the logs will not be sent.

Always upload the audit certificate list before enabling secure audit logging.

iii ii

System settings Setting passwords

Administrator Guide

Appendices

Navigate to: Configuration > Security: CAs tab / Configuration > System Configuration

1. Upload a list of audit server certificates

The entries in a new file with CA certificates will overwrite the existing list, that is, any previously stored audit certificates will be lost when you add a new file. i. Click

Browse...

and find the file containing the list of audit CA certificates (.PEM format) on your computer.

ii. Click

Add audit certificate

to store the certificate(s) on your system.

Contact your system administrator to obtain the Audit CA list (file format: .PEM).

2. Enable secure audit logging i. Go to the

System

Configuration

page and choose the

Security

category.

ii. Enter the

Address

of the audit server. If you choose Manual

PortAssignment,

you must also enter a

Port

number for the audit server. Click

Save

for the changes to take effect.

iii. Choose ExternalSecure from the

Logging Mode

drop-down list. Click

Save

for the change to take effect.

Cisco TelePresence System Codec C40/C60 and Profiles using C40/60

Contents Introduction

Setting strong security mode

Strong security mode should be used only when compliance with DoD JITC regulations is required.

Read the provided information carefully before setting strong security mode.

Strong security mode sets very strict password requirements, and requires all users to change their password on the next sign in.

Software upload from TMS, web snapshots and calling from the web interface are prohibited in strong security mode.

System settings

Navigate to: Configuration > Security: Strong Security Mode tab

Setting passwords

Administrator Guide

Appendices

Setting strong security mode

Read carefully about the consequences of strong security mode before you continue.

1. If you want to use strong security mode, click

Enable strong security mode

Confirm your choice in the dialog box that appears.

The system will restart automatically.

2. Change the password when you are prompted. The new password must meet the strict criteria as described.

How to change the system password is described in the

► Setting passwords

section.

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Return to normal mode

1. When in strong security mode, the system can be restored to normal mode by clicking

Disable strong security mode...

2. The system will restart automatically.

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Contents Introduction

Changing the persistency mode

By default, all persistency settings are set to Persistent. This means that configurations, call history, internal logs, local phonebook / favorites list and IP connectivity information are stored as normal. A system restart does not delete information.

As a general rule, we recommend NOT to change the default settings for persistency. But in the case were a new user is not supposed to see or trace back to any kind of logged information from the previous session, Nonpersistent mode must be used.

In order to clear/delete information that was stored before changing to Non-persistent mode, you should consider to factory reset the video system.

There is more information about performing a factory reset in the

► Factory resetting

appendix.

When in Non-persistent mode, the following information will be lost/cleared each time the system restarts:

• System Configuration changes that have been made since the last system restart.

• Information about calls that are placed or received since the last system restart (call history).

• Internal log files that has been made since the last system restart.

• Changes that are made to the local phonebook / favorites list since the last system restart.

• All IP related information (DHCP) from the last session.

Checking the persistency status

The radio buttons that are active when you open the

Security

page and go to the

Non-persistent Mode

tab, shows the current persistency status of the video system.

You can also see the status by checking

Security >

Persistency

on the

Configuration > System Status

page.

System settings

Navigate to: Configuration > Security: Non-persistent Mode tab

Changing the persistency settings

1. Set the persistency settings for the five categories as desired.

2. Click

Save and reboot...

The system will restart. After the restart, behavior according to the new persistency settings will start.

Note that logs, configurations etc. that was stored before you switch to Nonpersistent mode, will not be cleared or deleted.

Setting passwords

Administrator Guide

Appendices

Cisco TelePresence System Codec C40/C60 and Profiles using C40/60

Contents Introduction

Deleting trust lists (CUCM only)

The information on this page is only relevant for video systems that are registered to a Cisco Unified

Communications Manager (CUCM).

The web interface can be used to delete existing trust lists

(CTL and ITL) that are stored on the video system. Normally, you will not delete the old CTL and ITL files, but there are a few cases when you will need to delete them.

For more information about CUCM and trust lists, read the

Administering TC Endpoints on CUCM guide available on the

Cisco web site.

System settings

Navigate to: Configuration > Security: CUCM tab

Setting passwords

Administrator Guide

Appendices

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Cisco TelePresence System Codec C40/C60 and Profiles using C40/60

Contents Introduction

Troubleshooting

The troubleshooting page lists the status for some common sources of errors. The list may be different for different products and installations

Note that critical issues and errors are clearly marked in red color; warnings are yellow.

System settings

Navigate to: Diagnostics > Troubleshooting

Setting passwords

Run diagnostics

Click

Re-run diagnostics

to make sure the information in the list is up-to-date.

Leave standby mode

This button is only visible when the system is in standby mode. If in standby mode, click

Deactivate standby

to wake up the system.

Administrator Guide

Appendices

* The messages shown in the illustration serve as examples. Your system may show other information.

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Cisco TelePresence System Codec C40/C60 and Profiles using C40/60

Contents Introduction

Downloading log files

The log files

are Cisco specific debug files which may be requested by the Cisco support organization if you need technical support.

The current log files are time stamped event log files.

All current log files are archived in a time stamped historical

log file each time the system restarts. If the maximum number of historical log files is reached, the oldest one will be overwritten.

About extended logging mode

Extended logging mode may be switched on to help diagnose network issues and problems during call setup. While in this mode more information is stored in the log files.

Note that extended logging uses more of your video system’s resources, and may cause your video system to underperform. You should only use extended logging mode when troubleshooting an issue.

System settings

Navigate to: Diagnostics > Log Files

Downloading all log files

Click

Download logs archive

and follow the instructions.

You can choose whether to include the call history in the archive or not; and you can choose whether to include the full call history or to make the caller/callee anonymous. Use the drop down list to include the preferred call history list.

Administrator Guide

Appendices Setting passwords

Start extended logging

1. Use the drop down list to choose the duration of extended logging.

2. Click

Start extended logging

You can stop the extended logging before it times out by clicking the

Stop extended logging

button that appears when extended logging is on.

Open/save one log file

Click the file name to open the log file in the web browser; right click to save the file on the computer.

* The log files shown in the illustration serve as examples. Your system may have other files.

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Cisco TelePresence System Codec C40/C60 and Profiles using C40/60

Contents Introduction

Upgrading the system software

This video conference system is using TC software. The version described in this document is TC7.0.

Contact your system administrator if you have questions about the software version.

Software release notes

For a complete overview of the news and changes, we recommend reading the Software Release Notes (TC7).

Go to: ► http://www.cisco.com/c/en/us/support/ collaboration-endpoints/telepresence-integrator-c-series/ tsd-products-support-series-home.html

New software

For software download, go to the

Cisco Download Software web page:

► http://www.cisco.com/cisco/software/navigator.html

Then navigate to your product.

The format of the file name is “s52000tc7_0_0.pkg” (each software version has a unique file name).

Release key

You need a valid release key to be able to use the video system. As from version TC6.1, any TC release key will do.

For older releases the release key is specific for each main release (e.g. TC4, TC5, TC6).

Normally, you do not need to install the release key yourself.

The release key is preserved when you upgrade from an earlier software version, and the release key is pre-installed on new systems. As from TC7.0, it is no longer possible to enter a release key from the web interface.

System settings

Navigate to: Maintenance > Software Upgrade

Setting passwords

Administrator Guide

Appendices

Adding option keys

An option key is required to activate optional functionality.

You may have several option keys in your system. If the keys are aready installed, you can skip this point and continue with the software installation.

If you do not have the required key(s), contact your Cisco representative to obtain them.

i. Enter an Option Key in the appropriate text input field and click

Add

If you have more than one option key, repeat this step for all keys.

Each system has unique keys, for example:

• 1R000-1-AA7A4A09

Installing new software

Download the appropriate software package from the Cisco

Software Download web page (see link to the left) and store it on your local computer. This is a .pkg file.

i. Click

Browse...

and find the downloaded .pkg file that contains the new software.

ii. Check the

Upgrade automatically after upload

check box, then click

Upload

to start the installation process straight away.

Keep the check box unchecked if you want to upload the software now and do the installation later.

The complete installation may take up to 30 minutes. You can follow the progress on the web page. The system restarts automatically after the installation.

You must sign in anew in order to continue working with the web interface after the restart.

Cisco TelePresence System Codec C40/C60 and Profiles using C40/60

Contents Introduction

Backup and restore

All the system settings, which are available on the System configuration page, can be listed on-screen or stored as a text file (.tsh).

The .tsh file can be loaded back onto the system, thereby restoring the configuration.

System settings

Navigate to: Maintenance > Backup and Restore

Backing up or showing the current configuration

Click

Preview backup

to display the current settings on-screen.

Click

Take backup

to store the configuration as a text file.

Setting passwords

Administrator Guide

Appendices

Restoring an earlier configuration

Click

Browse...

and find the file with the configuration you want to restore.

Click

Restore

to reconfigure the system as defined in the file.

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Cisco TelePresence System Codec C40/C60 and Profiles using C40/60

Contents Introduction

System recovery: Revert to the previously used software version

If there is a severe problem with the video system, switching to the previously used software version may help solving the problem. The previously used software image still resides on the system, so you do not have to download the software again.

Reverting to the previously used software version should only be done by a system administrator or in contact with Cisco technical support.

We strongly recommend that you backup your system’s log files and configuration before you swap to the other software image.

System settings Setting passwords

Navigate to: Maintenance > System Recovery : Backup tab and Software Recovery Swap tab

Administrator Guide

Appendices

1. Backing up log files and system configuration

We recommend that you backup your system’s log files and configuration before you swap to the other software image.

Click

Download Logs

and

Download

Configuration Backup

and follow the instructions to save the files on your computer.

D14636.13 Profile C60-C40 and Codec C60-C40 Administrator Guide TC7.0, DECEMBER 2013.

2. Reverting to the previously used software version

1. Revert to the previously used software version by clicking

Switch to software

TCx.y.z...

, where x.y.z indicates the software version.

2. Click

Yes

to confirm your choice, or

Cancel

if you have changed your mind.

Wait while the system resets. The system will restart automatically when finished.

Cisco TelePresence System Codec C40/C60 and Profiles using C40/60

Contents Introduction

System recovery: Factory reset

If there is a severe problem with the video system, the last resort may be to reset it to its default factory settings. Always consider reverting to the previously used software image before performing a factory reset. In many situations this will recover the system

A factory reset should only be performed by a system administrator or in contact with Cisco technical support.

When factory resetting the video system the following happens:

• The call logs will be deleted.

• Passwords will be reset to default.

• All system parameters will be reset to default values.

• All files that have been uploaded to the system will be deleted. This includes, but is not limited to, custom backgrounds, certificates, and the favorites list (My contacts).

• The previous (inactive) software image will be deleted.

• Release keys and option keys will not be affected.

The system restarts automatically after the reset. It is using the same software image as before.

We strongly recommend that you backup your system’s log files and configuration before you perform a factory reset.

It is not possible to undo a factory reset.

There is more information about performing a factory reset in the

► Factory resetting appendix.

System settings

Navigate to: Maintenance > System Recovery : Backup tab and Factory Reset tab

1. Backing up log files and system configuration

We strongly recommend that you backup your system’s log files and configuration before you perform a factory reset; otherwise these data will be lost.

Click

Download Logs

and

Download

Configuration Backup

and follow the instructions to save the files on your computer.

Setting passwords

Administrator Guide

Appendices

2. Performing a factory reset

Read the provided information carefully before you restore the factory settings by clicking

Perform a factory reset...