Cisco Jabber 10.6 Planning Guide

Cisco Jabber 10.6 Planning Guide

C H A P T E R

3

Requirements

On-Premises Servers for Cisco Jabber for Windows and Cisco Jabber for Mac, page 15

On-Premises and Cloud Servers for Cisco Jabber for Android and iOS, page 16

On-Premises Servers for Cisco Jabber for iPhone and iPad, page 18

Hardware Requirements for Desktop Clients, page 20

Hardware Requirements for Cisco Jabber for Android, page 22

Hardware Requirements for Cisco Jabber for iPhone and iPad, page 27

Network Requirements, page 27

Virtual Environment Requirements, page 33

On-Premises Servers for Cisco Jabber for Windows and Cisco

Jabber for Mac

Cisco Jabber uses domain name system (DNS) servers during startup. DNS servers are mandatory for Cisco

Jabber.

Cisco Jabber supports the following on-premises servers:

• Cisco Unified Communications Manager, release 8.6(2) or later

• Cisco Unified Presence, release 8.6(2) or later

• Cisco Unity Connection, release 8.6(2) or later

• Cisco WebEx Meetings Server, version 1.5 or later (Windows only)

• Cisco WebEx Meetings Server, version 2.0 or later (Mac only)

• Cisco Expressway Series for Cisco Unified Communications Manager

◦Cisco Expressway-E, version 8.1.1 or later

◦Cisco Expressway-C, version 8.1.1 or later

• Cisco TelePresence Video Communications Server

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Requirements

On-Premises and Cloud Servers for Cisco Jabber for Android and iOS

◦Cisco VCS Expressway, version 8.1.1 or later

◦Cisco VCS Control, version 8.1.1 or later

Cisco Jabber supports the following features with Cisco Unified Survivable Remote Site Telephony, Version

8.5:

• Basic call functionality

• Ability to hold and resume calls

Refer to the Cisco Unified SCCP and SIP SRST System Administrator Guide for information about configuring

Cisco Unified Survivable Remote Site Telephony at: http://www.cisco.com/en/US/docs/voice_ip_comm/ cusrst/admin/sccp_sip_srst/configuration/guide/SCCP_and_SIP_SRST_Admin_Guide.html

.

For Cisco Unified Communications Manager Express support details, refer to the Cisco Unified CME documentation: http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_device_support_tables_ list.html

On-Premises and Cloud Servers for Cisco Jabber for Android and iOS

Cisco Jabber uses domain name system (DNS) servers during startup. DNS servers are mandatory for Cisco

Jabber.

Cisco Jabber for mobile clients supports the following cloud servers:

WebEx Meeting Center

WebEx Meeting Center WBS28+

Cisco Jabber for mobile clients supports the following on-premises nodes and servers:

Cisco Unified Communications Manager

• Cisco Unified Communications Manager, Release 8.6(2) or later

Cisco Unified Presence

• Cisco Unified Presence, Release 8.6(2)

Cisco Unified Communications Manager IM and Presence Service

Note

Cisco Unified Communications Manager IM and Presence Service is formerly known as Cisco Unified

Presence.

• Cisco Unified Communications Manager IM and Presence Service, Release 9.1(1)

• Cisco Unified Communications Manager IM and Presence Service, Release 9.1(2)

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On-Premises and Cloud Servers for Cisco Jabber for Android and iOS

• Cisco Unified Communications Manager IM and Presence Service, Release 10.0(1)

• Cisco Unified Communications Manager IM and Presence Service, Release 10.5(1)

• Cisco Unified Communications Manager IM and Presence Service, Release 10.5(2)

• Cisco Unified Communications Manager IM and Presence Service, Release 11.0

Video Conferencing Bridge

• Cisco TelePresence MCU 5310

• Cisco TelePresence Server 7010

• Cisco TelePresence Server MSE 8710

• Cisco Integrated Services Router (with Packet Voice/Data Module [PVDM3])

Note

Expressway for Mobile and Remote Access is not supported with Cisco Integrated

Services Router (with PVDM3).

Cisco Unity Connection

• Cisco Unity Connection, Release 8.6(2) or later

Cisco WebEx Meetings Server

• Cisco WebEx Meetings Server, version 2.0 or later

Cisco WebEx Meetings Client

Cisco WebEx Meetings client, later than version 4.5

Note

This Cisco WebEx Meetings Server client, version 8.0 supports Collaboration Meeting Room and Personal

Meeting Room.

Cisco Unified Survivable Remote Site Telephony

Cisco Jabber for mobile clients support the following features with Cisco Unified Survivable Remote Site

Telephony, version 8.5.

Cisco Expressway Series for Cisco Unified Communications Manager (Optional)

Use the following servers to set up mobile and remote access for the client. The Expressway servers do not provide call control for Cisco Jabber. The client uses Cisco Unified Communications Manager for call control.

• Cisco Expressway-E, version 8.5

• Cisco Expressway-C, version 8.5

• Cisco Expressway, version 8.2

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Requirements

On-Premises Servers for Cisco Jabber for iPhone and iPad

• Cisco Expressway, version 8.2.1

If you currently deploy a Cisco TelePresence Video Communications Server (VCS) environment, you can set up Cisco Expressway for Mobile and Remote Access. A VCS environment requires Cisco VCS Expressway, version 8.1.1 and Cisco VCS Control, version 8.1.1.

Cisco Adaptive Security Appliance (Optional)

• Cisco Adaptive Security Appliance (ASA) 5500 Series, version 8.4(1) or later.

• Cisco Adaptive Security Device Manager (ASDM), version 6.4 or later.

• Cisco AnyConnect Secure Mobility Client Integration (Optional)—Android devices must run the latest version of Cisco AnyConnect Secure Mobility Client, which is available from the Google Play Store.

Note

When you are using AnyConnect with Samsung, the supported version is 4.0.01128.

• ASA license requirements—Use one of the following combinations:

◦AnyConnect Essentials and AnyConnect Mobile licenses

◦AnyConnect Premium and AnyConnect Mobile licenses

• Certificate authority (CA) if using certificate-based authentication—Cisco IOS Certificate Server,

Microsoft Windows Server 2008 R2 Enterprise Certificate Authority, or Microsoft Windows Server

2003 Enterprise Certificate Authority.

On-Premises Servers for Cisco Jabber for iPhone and iPad

Cisco Jabber for iPhone and iPad supports the following on-premises servers:

Cisco Jabber uses domain name system (DNS) servers during startup. DNS servers are mandatory for Cisco

Jabber.

Cisco Unified Communications Manager

• Cisco Unified Communications Manager, Release 8.6(2)

• Cisco Unified Communications Manager, Release 9.1(2)

• Cisco Unified Communications Manager, Release 10.0(1)

• Cisco Unified Communications Manager, Release 10.5(1)

• Cisco Unified Communications Manager, Release 10.5(2)

Cisco Unified Presence

• Cisco Unified Presence, Release 8.6(1)

• Cisco Unified Presence, Release 8.6(2)

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On-Premises Servers for Cisco Jabber for iPhone and iPad

Cisco Unified Communications Manager Release IM and Presence Service

Note

Cisco Unified Communications Manager IM and Presence Service is formerly known as Cisco Unified

Presence.

• Cisco Unified Communications Manager IM and Presence Service, Release 9.1(1)

• Cisco Unified Communications Manager IM and Presence Service, Release 9.1(2)

• Cisco Unified Communications Manager IM and Presence Service, Release 10.0(1)

• Cisco Unified Communications Manager IM and Presence Service, Release 10.5(1)

• Cisco Unified Communications Manager IM and Presence Service, Release 10.5(2)

Cisco Unity Connection

• Cisco Unity Connection, Release 8.5

• Cisco Unity Connection, Release 8.6(1)

• Cisco Unity Connection, Release 8.6(2)

• Cisco Unity Connection, Release 9.1(1)

• Cisco Unity Connection, Release 9.1(2)

• Cisco Unity Connection, Release 10.0(1)

• Cisco Unity Connection, Release 10.5(1)

• Cisco Unity Connection, Release 10.5(2)

Cisco WebEx Meetings Server

• Cisco WebEx Meetings Server, version 1.5

• Cisco WebEx Meetings Server, version 2.0

• Cisco WebEx Meetings Server, version 2.5

• Cisco WebEx Meetings Client, version 4.5 to 6.5

Cisco Adaptive Security Appliance (Optional)

• VPN On Demand (Optional)—The Apple iOS On-Demand VPN feature requires certificate-only authentication. If you set up an ASA without certificate-only authentication, the user must manually initiate the AnyConnect VPN connection as needed.

The iOS device must be able to access the corporate network, servers, and telephony endpoints using a

VPN client, such as Cisco AnyConnect Secure Mobility Client.

• Cisco AnyConnect Secure Mobility Client Integration (Optional)

• iOS devices must run Cisco AnyConnect Secure Mobility Client version 3.0.09115, which is available from the Apple App Store

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Requirements

Hardware Requirements for Desktop Clients

• Cisco ASA 5500 Series Adaptive Security Appliance (ASA), version 8.4(1) or later

• Cisco Adaptive Security Device Manager (ASDM), version 6.4 or later

• ASA license requirements—Use one of the following combinations:

• AnyConnect Essentials and AnyConnect Mobile licenses

• AnyConnect Premium and AnyConnect Mobile licenses

Note

For more information about Cisco AnyConnect license requirements, see VPN License

and Feature Compatibility.

• Certificate authority (CA) if using certificate-based authentication: Cisco IOS Certificate Server,

Cisco IOS Certificate Server or Microsoft Windows Server 2003 Enterprise Certificate Authority

Cisco Jabber supports the following features with Cisco Unified Survivable Remote Site Telephony, version

8.6:

• Basic call functionality

• Ability to hold and resume calls on different clients with the shared line.

Hardware Requirements for Desktop Clients

Requirement

Installed RAM

Cisco Jabber for Windows Cisco Jabber for Mac

2-GB RAM on Microsoft Windows 7 and

Windows 8

2-GB RAM

Free physical memory

128 MB 1 GB

Free disk space

CPU speed and type

256 MB 300 MB

AMD Mobile Sempron Processor 3600+

2 GHz

Intel Core 2 Duo or later processors in any of the following Apple hardware:

Intel Core 2 Duo Processor T7400 @ 2.

16 GHz

• Mac Pro

• MacBook Pro (including Retina

Display model)

• MacBook

• MacBook Air

• iMac

• Mac Mini

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Cisco Jabber 10.6 Planning Guide

Requirements

Operating Systems for Cisco Jabber for Windows

Requirement

GPU

I/O ports

Cisco Jabber for Windows

DirectX11 on Microsoft Windows 7

USB 2.0 for USB camera and audio devices.

Cisco Jabber for Mac

N/A

USB 2.0 for USB camera and audio devices

Operating Systems for Cisco Jabber for Windows

You can install Cisco Jabber for Windows on the following operating systems:

• Microsoft Windows 10 (desktop mode)

• Microsoft Windows 8.1 (desktop mode)

• Microsoft Windows 8 (desktop mode)

• Microsoft Windows 7

Cisco Jabber for Windows does not require the Microsoft .NET Framework or any Java modules.

For Microsoft Windows 7 or 8.x, you can download Cisco Media Services Interface (MSI) 4.1.2 for use with deskphone video.

Windows 10 Servicing Options

Cisco Jabber for Windows supports the following Windows 10 servicing options:

• Current Branch (CB)

• Current Branch for Business (CBB)

• Long-Term Servicing Branch (LTSB)—with this option, it is your responsibility to ensure that any relevant service updates are deployed.

For more information about Windows 10 servicing options, see the following Microsoft documentation: https:/

/technet.microsoft.com/en-us/library/mt598226(v=vs.85).aspx

.

Operating Systems for Cisco Jabber for Mac

You can install Cisco Jabber for Mac on the following operating systems:

• Apple OS X Yosemite 10.10 (or later)

• Apple OS X Mavericks 10.9 (or later)

• Apple OS X Mountain Lion 10.8.1 (or later)

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Requirements

CTI Supported Devices

CTI Supported Devices

To view the list of Computer Telephony Integration (CTI) supported devices: From Cisco Unified Reporting, select Unified CM Phone Feature List. From the Feature drop-down list, select CTI controlled.

Hardware Requirements for Cisco Jabber for Android

Note

Cisco Jabber for Android is tested with the Android devices listed here. Although other Android devices are not officially supported, you might be able to use Cisco Jabber for Android on other Android devices.

The minimum CPU and display requirements for the Android devices are:

• Chipset—Android devices that are based on an Intel chipset are not supported.

• Android Operating System—4.1.2 or later.

• CPU—1.5 GHz dual-core, 1.2 GHz quad-core or higher (quad-core recommended).

• Display—For two-way video, the minimum display resolution requirement is 480 x 800 or higher.

Note

• Cisco Jabber for Android does not support the Tegra 2 chipset.

• Due to an Android kernel issue, Cisco Jabber cannot register to the Cisco Unified

Communications Manager on some Android devices. If this problem occurs, see the Troubleshooting chapter of the Cisco Jabber for Android User Guide.

Cisco Jabber for Android supports IM only mode on the Android devices that meet the following minimum specifications:

• Chipset — Android devices that are based on an Intel chipset are not supported.

• Android OS — 4.1.2 or higher

• CPU — 1.5 GHz dual-core, 1.2 GHz quad-core or higher (quad-core recommended).

• Display — 320 x 480 or higher

Cisco Jabber for Android supports Audio and Video Enabled mode in the following devices with respective version of Operating System provided in the table:

Device

Cisco DX

Device Model

70

Operating System

10.2.x version

80

650

10.2.x version

10.2.x version

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Requirements

Device

HTC

Google Nexus

LG

Motorola

7

9

10

G2

G3

Moto G

MC40

Device Model

M7

M8

One Max

5

6

Hardware Requirements for Cisco Jabber for Android

Operating System

Android OS 4.4.2 or later

Android OS 4.4.2 or later

Android OS 4.4.2 or later

Android OS 4.4 or later

Android OS 5.0.2 or later

Android OS 4.4 or later

Android OS 5.0.2 or later

Android OS 4.4 or later

Android OS 4.2.2 or later

Android OS 4.4.2 or later

Android OS 4.4.2 or later

Android OS 4.1.1

1

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Requirements

Hardware Requirements for Cisco Jabber for Android

Device

Samsung Galaxy

Device Model

Note II

Note III

Note IV

Note Edge

Note Pro 12.2

Rugby Pro

SII

SIII

S4

S4 mini

S5

S5 mini

Operating System

Android OS 4.2 or later

Android OS 4.3 or later

Android OS 4.4.4 or later

Android OS 4.4.4 or later

Android OS 4.4.2 or later

Android OS 4.2.2 or later

Android OS 4.1.2 or later

Android OS 4.2.2 or later

Android OS 4.2.2 or later

Android OS 4.2.2 or later

Android OS 4.2.2 or later

Android OS 4.2.2 or later

Tab 3 8-inch

S6

Android OS 4.4 or later

Android OS 5.0.2 or later

S6 Edge Android OS 5.0.2 or later

Tab 4 7-inch, 8-inch, and 10.1-inch Android OS 4.4.2 or later

Tab PRO 8.4-inch and 10.1-inch Android OS 4.4.2 or later

Tab S 8.4-inch & 10.5-inch

Note 10.1-inch 2014 Edition

Android OS 4.4.2 or later

Android OS 4.4.2 or later

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Requirements

Hardware Requirements for Cisco Jabber for Android

Device

Sony Xperia

Huawei

Sonim

Xiaomi

Device Model

ZR/A

M2

Z1

Z2

Z2 tablet

Z3

Z3 Tablet Compact

G6

Mate 7

XP7

Mi 4

Operating System

Android OS 4.1.2 or later

Android OS 4.3 or later

Android OS 4.2 or later

Android OS 4.4.2 or later

Android OS 4.4.2 or later

Android OS 4.4.2 or later

Android OS 4.4.4 or later

Android OS 4.2.2 or later

Android OS 4.4 or later

Android OS 4.4.4

Android OS 4.4 or later

1 Cisco Jabber supports only audio mode with MC40 device.

Android Version Support Policy for Cisco Jabber for Android

Due to an Android kernel issue, Cisco Jabber cannot register to the Cisco Unified Communications Manager on some Android devices. To resolve this problem, try the following:

• Upgrade the Android kernel to 3.10 or later version.

• Set the Cisco Unified Communications Manager to use mixed mode security, enable secure SIP call signaling, and use port 5061. See the Cisco Unified Communications Manager Security Guide for your release for instructions on configuring mixed mode with the Cisco CTL Client. You can locate the security guides in the Cisco Unified Communications Manager Maintain and Operate Guides . This solution applies to the following supported devices:

◦HTC M8 (Android OS 4.4.2 or later)

◦HTC M7 (Android OS 4.4.2 or later)

◦HTC One Max (Android OS 4.4.2 or later)

◦Sony Xperia M2 (Android OS 4.3 or later)

◦Sony Xperia Z1 (Android OS 4.2 or later)

◦Sony Xperia ZR/A (Android OS 4.1.2 or later)

◦Sony Xperia Z2 (Android OS 4.4.2 or later)

◦Sony Xperia Z2 tablet (Android OS 4.4.2 or later)

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Requirements

Hardware Requirements for Cisco Jabber for Android

◦Sony Xperia Z3 (Android OS 4.4.2 or later)

◦Sony Xperia Z3 Tablet Compact (Android OS 4.4.4 or later)

◦Huawei Ascend G6 (Android OS 4.2.2 or later)

◦Huawei Ascend Mate 7 (Android OS 4.4 or later)

◦Sonim XP7 (Android OS 4.4.4)

◦Xiaomi 4 (Android OS 4.4 or later)

Supported Bluetooth Devices

Bluetooth Devices

Jabra Motion

Jawbone ICON for Cisco Bluetooth Headset

Plantronics BackBeat 903+

Useful Information

Upgrade firmware to firmware 3.72 or later

If you use a Samsung Galaxy S4, you can experience problems due to compatibility issues between these devices.

If you use a Samsung Galaxy S4, you can experience problems due to compatibility issues between these devices.

Jabra Wave+

Jabra Biz 2400

Jabra Easygo

Jabra PRO 9470

Jabra Speak 510

Jabra Supreme UC

Jabra Stealth

Jabra Evolve 65 UC Stereo

Plantronics Voyager Legend

Plantronics Voyager Legend UC

Plantronics Voyager edge UC

Plantronics Voyager edge

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Hardware Requirements for Cisco Jabber for iPhone and iPad

Note

Using a Bluetooth device on a Samsung Galaxy SIII can cause distorted ringtone and call audio.

Hardware Requirements for Cisco Jabber for iPhone and iPad

The following Apple devices are supported for Cisco Jabber for iPhone and iPad on iOS 8 and later:

Apple Device

iPod touch

Generation

5 iPhone 5, 5c, 5s, 6, 6 Plus, iPad iPad mini iPad Air

Second, third, fourth, and

Mini 1, mini 2, mini 3, and mini 4

Air1 and Air 2

The following Bluetooth headsets are supported on iPhone and iPad:

Jabra Easygo Jabra Speak 510

Jabra EXTREME 2

Jabra Speak 450 for Cisco

Jabra Supreme UC

Jabra Wave +

Jabra Motion

2

Jawbone ICON for Cisco Bluetooth Headset

Jabra Stealth

Jabra Evolve 65 UC Stereo

Plantronics Voyager Legend

Plantronics Voyager Legend UC

Sony Ericsson Bluetooth Headset BW600

Jabra PRO 9470

Jabra BIZ 2400

Plantronics Voyager Edge

Plantronics Voyager Edge UC

Network Requirements

When using Cisco Jabber over your corporate Wi-Fi network, we recommend that you do the following:

2 Supports Bluetooth control for Cisco Jabber calls. This feature is only supported with firmware version 3.72.

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Requirements

Ports and Protocols for Desktop Clients

• Design your Wi-Fi network to eliminate gaps in coverage as much as possible, including in areas such as elevators, stairways, and outside corridors.

• Ensure that all access points assign the same IP address to the mobile device. Calls are dropped if the

IP address changes during the call.

• Ensure that all access points have the same service set identifier (SSID). Hand-off may be much slower if the SSIDs do not match.

• Ensure that all access points broadcast their SSID. If the access points do not broadcast their SSID, the mobile device may prompt the user to join another Wi-Fi network, which interrupts the call.

Conduct a thorough site survey to minimize network problems that could affect voice quality. We recommend that you do the following:

• Verify nonoverlapping channel configurations, access point coverage, and required data and traffic rates.

• Eliminate rogue access points.

• Identify and mitigate the impact of potential interference sources.

For more information, see the following documentation:

• The “VoWLAN Design Recommendations” section in the Enterprise Mobility Design Guide.

• The Cisco Unified Wireless IP Phone 7925G Deployment Guide.

• The Capacity Coverage & Deployment Considerations for IEEE 802.11g white paper.

• The Solutions Reference Network Design (SRND) for your Cisco Unified Communications Manager release.

Ports and Protocols for Desktop Clients

The following table lists outbound ports and protocols that Cisco Jabber uses.

Port

443

Protocol Description

TCP

(Extensible Messaging and Presence Protocol

[XMPP] and HTTPS)

XMPP traffic to the WebEx Messenger service.

The client sends XMPP through this port in cloud-based deployments only. If port 443 is blocked, the client falls back to port 5222.

Note

Cisco Jabber can also use this port for:

• HTTPS traffic to Cisco Unity Connection and

Cisco WebEx Meetings Server.

• Saving chats to the Microsoft Exchange server.

30000 to 39999

389

UDP

UDP/TCP

The client uses this port for far end camera control.

Lightweight Directory Access Protocol (LDAP) directory server.

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Ports and Protocols for Desktop Clients

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Requirements

Ports and Protocols for Cisco Jabber for Android, iPhone, and iPad

Ports for Additional Services and Protocols

In addition to the ports listed in this section, you should review the required ports for all protocols and services in your deployment. See to the appropriate documentation for your server version. You can find the port and protocol requirements for different servers in the following documents:

• For Cisco Unified Communications Manager, Cisco Unified Communications Manager IM and Presence

Service, and Cisco Unified Presence, see the TCP and UDP Port Usage Guide.

• For Cisco Unity Connection, see the System Administration Guide.

• For Cisco WebEx Meetings Server, see the Administration Guide.

• For Cisco WebEx services, see the Administrator's Guide.

• Expressway for Mobile and Remote Access, refer to Cisco Expressway IP Port Usage for Firewall

Traversal.

Ports and Protocols for Cisco Jabber for Android, iPhone, and iPad

The client uses the ports and protocols listed in the following table. If you plan to deploy a firewall between the client and a server, you must configure the firewall to allow these ports and protocols.

Note

No TCP/IP services are enabled in the client.

Port Application

Layer Protocol

Inbound

16384 to 32766 RTP

Transport Layer

Protocol

Description

UDP Receives Real-Time Transport Protocol (RTP) media streams for audio and video. You set these ports in

Cisco Unified Communications Manager.

Outbound

7080 HTTPS TCP

6970 HTTP TCP

Used for Cisco Unity Connection to receive notifications of voice messages (new message, message update, and message deleted).

Connects to the TFTP server to download client configuration files.

80

389

HTTP

LDAP

TCP

TCP (UDP)

Connects to services such as Cisco WebEx Meeting

Center for meetings or Cisco Unity Connection for voicemail.

Connects to an LDAP directory service.

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Ports and Protocols for Cisco Jabber for Android, iPhone, and iPad

Port

3268

443

636

3269

5060

5061

5222

5269

8191

8443

Application

Layer Protocol

LDAP

Transport Layer

Protocol

TCP

Description

Connects to a Global Catalog server for contact searches.

HTTPS TCP Connects to services such as such as Cisco WebEx

Meeting Center for meetings or Cisco Unity

Connection for voicemail.

LDAPS

LDAPS

SIP

TCP

TCP

TCP

SIP over

Transport Layer

Security (TLS)

TCP

XMPP TCP

Connects securely to an LDAP directory service.

Connects securely to the Global Catalog server.

Provides Session Initiation Protocol (SIP) call signaling.

Provides secure SIP call signaling.

XMPP

SOAP

HTTPS

TCP

TCP

TCP

Connects to Cisco Unified Presence or Cisco Unified

Communications Manager IM and Presence Service for instant messaging and presence.

Enables XMPP federation.

Connects to the local port to provide Simple Object

Access Protocol (SOAP) web services.

Is the port for web access to Cisco Unified

Communications Manager and includes connections for the following:

• Cisco Unified Communications Manager IP

Phone (CCMCIP) server for assigned devices.

• User Data Service (UDS) for contact resolution.

16384 to 32766 RTP

53 DNS

3804 CAPF

UDP

UDP

TCP

Sends RTP media streams for audio and video.

Provides hostname resolution.

Issues Locally Significant Certificates (LSC) to IP phones. This port is the listening port for Cisco

Unified Communications Manager Certificate

Authority Proxy Function (CAPF) enrollment.

For information about port usage for Expressway for Mobile and Remote Access, see Cisco Expressway IP

Port Usage for Firewall Traversal.

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Requirements

Supported Codecs for Cisco Jabber for Windows and Cisco Jabber for Mac

For information about file transfer port usage see the Managed File Transfer chapter of the Configuration and

Administration of IM and Presence Service on Cisco Unified Communications Manager, Release 10.5(2).

Supported Codecs for Cisco Jabber for Windows and Cisco Jabber for Mac

Supported Audio Codecs

• G.722

• G.722.1—32k and 24k. G.722.1 is supported on Cisco Unified Communications Manager 8.6.1 or later.

• G.711—a-law and u-law

• G.729a

Supported Video Codec

• H.264/AVC

Supported Codecs for Cisco Jabber for Android, iPhone, and iPad

Supported Audio Codecs

Codec

G.711

Codec type

mu-law a-law

G.722.1

G.729a

Notes

Supports normal mode.

Supports normal mode.

Minimum requirement for low-bandwidth availability.

Only codec that supports low bandwidth mode.

Supports normal mode.

G.722

Opus

Users can turn low bandwidth mode on and off in the client settings if they experience voice quality issues.

Supported Video Codecs

H.264/AVC

Users can turn low bandwidth mode on to improve the video quality issue.

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Virtual Environment Requirements

Supported Voicemail Codecs

• PCM linear

• G.711—mu-law (default)

• G.711—a-law

• GSM 6.10

Note

Cisco Jabber for mobile does not support visual voicemail with G.729. However, you can access voice messages using G.729 and the Call Voicemail feature.

Virtual Environment Requirements

Software Requirements

To deploy Cisco Jabber for Windows in a virtual environment, select from the following supported software versions:

Software Supported Versions

Citrix XenDesktop 7.6, 7.5, 7.1

Citrix XenApp 7.6, published desktop

7.5, published desktop

6.5, published desktop

VMware Horizon View 6.1, 6.0, 5.3

Softphone Requirements

For softphone calls, use Cisco Virtualization Experience Media Engine (VXME).

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Virtual Environment Requirements

Requirements

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Cisco Jabber 10.6 Planning Guide

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