Operator/Manager Operation. Panasonic KX-TA TA824
Below you will find brief information for telephone system KX-TA824. The Panasonic KX-TA824 is an advanced hybrid telephone system that supports both analog and digital phones. It features a wide range of features, such as call forwarding, call waiting, conference calling, and voicemail. The system is easy to use and can be customized to meet the needs of your business.
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Section 2
Operator/Manager Operation
This chapter shows the operator and the manager extension how to control the other extensions or the PBX. Your PBX supports one manager (extension jack 01) and one operator.
Operating Manual 135
2.1 Operator/Manager Service Features
2.1
Operator/Manager Service Features
2.1.1
Call Log, Incoming in the Common Area—CLEAR ALL
The operator or manager can erase all caller information logged in the common area.
No SLT
To erase
PT
Off-hook.
7 0
Enter 70 . Enter #.
C.Tone
On-hook.
• Caller information with associated voice messages is not erased by this operation.
• This feature is not available while someone is viewing caller information logged in the common area.
Feature Manual References
• 1.1.18 Call Log, Incoming
• 1.1.87 Operator/Manager Features
2.1.2
Call Log Display Lock, Incoming in the Common Area
The operator or manager can lock the displays of proprietary telephones (PTs) so that the Call Log, Incoming feature is not shown on the display when the
Caller ID Indication—Common button is pressed. This can be useful to prevent other people from viewing caller information logged in the common area.
No SLT
136 Operating Manual
2.1 Operator/Manager Service Features
To lock/unlock
PT
7 7
Off-hook.
lock code
OR lock code lock code
Lock
Unlock to lock or one time to unlock.
Enter #.
C.Tone
On-hook.
Feature Manual References
• 1.1.18 Call Log, Incoming
• 1.1.87 Operator/Manager Features
Operating Manual References
•
•
1.3.19 Call Log Display Lock, Incoming in the Personal Area
2.1.3
Common BV Outgoing Messages
If an optional voice message card is installed in the PBX, the operator or manager can record, play, or erase a common Built-in Voice Message (BV) outgoing message (OGM) in the common message area.
When an outside (CO) line call is automatically directed to the common message area, or when a Direct
Inward System Access (DISA) call is redirected to the common message area via Intercept Routing, the caller will hear a common BV OGM and can leave a voice message. To play back or erase the voice
message, refer to "1.3.7 Built-in Voice Message (BV)".
Operating Manual 137
2.1 Operator/Manager Service Features
To record
PT/SLT
Off-hook.
7 2 2
Enter 722.
common BV OGM no.
Dial common BV OGM
number (01–24).
1
C.Tone
Enter 1.
Enter #.
An SLT user can enter "0" instead of "#".
Record a message.
On-hook.
A PT user can play back the message by pressing the AUTO DIAL/STORE button instead of going on-hook.
To play back
PT/SLT
Off-hook.
7 2 2
Enter 722.
common BV OGM no.
Dial common BV OGM
number (01–24).
2
C.Tone
Enter 2.
Enter #.
An SLT user can enter "0" instead of "#".
Confirm the message.
C.Tone
On-hook.
• The AUTO DIAL/STORE button light shows the current status as follows:
Off: You are recording a message, or a message has finished playing.
Red on: A message is playing.
• You can stop playback by pressing the AUTO DIAL/STORE button.
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2.1 Operator/Manager Service Features
To erase
PT/SLT
Off-hook.
7 2 2
Enter 722.
common BV OGM no.
Dial common BV OGM
number (01–24).
0
C.Tone
Enter 0.
Enter #.
An SLT user can enter "0" instead of "#".
On-hook.
• You can lock your extension so that other people cannot access the common message
area using your telephone. Refer to "1.3.44 Extension Lock".
Feature Manual References
• 1.1.8 Built-in Voice Message (BV)
• 1.1.87 Operator/Manager Features
Operating Manual References
•
1.3.7 Built-in Voice Message (BV)
•
2.1.4
Manager Programming (Manager only)
The manager can program the following system programming with the manager password even if he or she
does not know the system password for system programming. For more details, refer to "3.2 System
Programming (Manager Programming)" in this manual.
•
[001] System Speed Dialing Number
•
[011] System Speed Dialing Name
•
•
[530] DISA Security Code Digits
Operating Manual 139
2.1 Operator/Manager Service Features
Programming Manual References
[PT Programming]
• [001] System Speed Dialing Number
• [011] System Speed Dialing Name
• [512] DISA Security Code
• [530] DISA Security Code Digits
[PC Programming]
• 9.4 System Speed Dialing [4]
• 9.6.3 Settings [6-2]—Security—DISA Security Codes, Security—DISA Security Code
Length
Feature Manual References
• 1.1.87 Operator/Manager Features
Operating Manual References
•
2.1.7 System Feature Assignment—Extension Password Set (Manager only)
•
3.2 System Programming (Manager Programming)
2.1.5
Outgoing Message (OGM) for DISA
The operator or manager can record, play, or erase OGMs used by Direct Inward
System Access (DISA) and 3-level Automated Attendant (AA).
No SLT
To record OGMs for DISA
PT
9 1
DISA OGM no.
Press PROGRAM.
Off-hook.
Press STORE.
C.Tone
Confirm the message.
Enter 91.
To continue
* 1
Dial DISA OGM
number (1–8).
On-hook.
Record a message.
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2.1 Operator/Manager Service Features
To play back OGMs for DISA
PT
9 2
Press PROGRAM.
Enter 92.
*
2
*
1
DISA OGM no.
Dial DISA OGM
number (1–8).
Confirm the message.
To continue
Press HOLD.
Press PROGRAM.
To erase OGMs for DISA
PT
Press PROGRAM.
9 0
Enter 90.
DISA OGM no.
Dial DISA OGM
number (1–8).
Press STORE.
To continue
* 3
C.Tone
*
1
Press HOLD.
Press PROGRAM.
Operating Manual 141
2.1 Operator/Manager Service Features
To record OGMs for 3-level AA
PT
Press
PROGRAM.
Off-hook.
9 3
Enter 93.
For 2-level AA
Dial AA number for 2-level
DISA OGM (0–9), and enter .
AA no. for 2-level
DISA OGM
AA no. for 2-level
DISA OGM
Dial AA number for 2-level DISA OGM (0–9), and AA number for 3-level DISA OGM (0–9).
For 3-level AA
To continue
Record a message.
Press STORE.
C.Tone
Confirm the message.
On-hook.
* 1
To play back OGMs for 3-level AA
PT
Press PROGRAM.
*
4
9 4
Enter 94.
Dial AA number for 2-level
DISA OGM number (0–9), and enter .
For 2-level AA
AA no. for 2-level
DISA OGM
AA no. for 2-level
DISA OGM
For 3-level AA
Dial AA number for 2-level DISA OGM number (0–9), and AA number for 3-level DISA OGM number (0–9).
To continue
* 1
Confirm the message.
Press HOLD.
Press PROGRAM.
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2.1 Operator/Manager Service Features
• Up to 32 messages (DISA: max. 8, 3-level AA: max. 24) can be recorded. A message can be up to 3 minutes long. The total recording time of the PBX for DISA OGMs is 3 minutes.
When an optional message expansion card for DISA OGMs is added, the total recording time of the PBX is increased to 6 minutes. When the total time of all recordings becomes
3 (or 6) minutes or more, the PBX automatically stops recording. Record messages using the handset (not the Hands-free microphone), to reduce background noise.
• *
1
To exit programming mode after the message has played, press the HOLD button and then the PROGRAM button, or go off-hook and then on-hook.
• *
2
While the message is being played back, you can enter "0", "1", or "2", to erase, record, or play any OGMs for DISA, or press the SP-PHONE (NEXT) or REDIAL (PREV) button to start playing other OGMs for DISA.
• *
3
"Delete Complete" is shown on a display proprietary telephone (PT). While this message is shown, you can enter "0", "1", or "2", to erase, record, or play any OGMs for
DISA.
• *
4
While the message is being played back, you can enter "3" or "4", to record or play any
OGMs for 3-level AA, or press the SP-PHONE (NEXT) or REDIAL (PREV) button to start playing other OGMs for 3-level AA.
Feature Manual References
• 1.1.87 Operator/Manager Features
• 1.1.88 Outgoing Message (OGM) for DISA
Operating Manual References
•
1.3.34 Direct Inward System Access (DISA)
2.1.6
Remote Extension Lock
The operator or manager can lock or unlock an extension.
This feature is also known as Remote Station Lock Control.
No SLT
To lock/unlock
PT
Off-hook.
(Extension Lock)
Press Extension Lock.
Operating Manual 143
2.1 Operator/Manager Service Features
• This feature overrides the Extension Lock feature. If Extension Lock has already been set by the extension user and this feature is set afterwards, the extension user cannot cancel the lock. Only the operator or manager can cancel the lock.
• The Extension Lock—CANCEL ALL feature can cancel all locks placed on extensions
using this feature. Refer to "2.1.7 System Feature Assignment—Extension Lock—
CANCEL ALL".
• This operation can be performed only if the operator or manager has set the extension
password of the corresponding extension. Refer to "2.1.7 System Feature Assignment—
Extension Password Set (Manager only)".
Programming Manual References
[PT Programming]
• [108] Flash/Recall Mode for a Locked Extension
• [312] TRS—Extension Lock Class
• [601-603] TRS-COS—Day/Night/Lunch
[PC Programming]
• 9.1.11 Detail [1-10]—Extension—Flash/Recall Mode for a Locked Extension
• 9.2.2 Feature settings [2-2]—Remote Extension Lock
• 9.5.1 Class of Service (COS) [5-1]—Day, Night, Lunch
• 9.5.4 Emergency Number & Others [5-4]—Extension Lock Class
Feature Manual References
• 1.1.87 Operator/Manager Features
• 1.1.107 Remote Extension Lock
Operating Manual References
•
•
2.1.7 System Feature Assignment—Extension Lock—CANCEL ALL
•
2.1.7 System Feature Assignment—Extension Password Set (Manager only)
•
3.1.3 Flexible Button Assignment
Create or edit an Extension Lock button.
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2.1 Operator/Manager Service Features
2.1.7
System Feature Assignment
The operator or manager can set the following system features while in programming mode.
• Date & Time Set
• Extension Lock—CANCEL ALL
• Extension Password Set (Manager only)
• Live Call Screening (LCS) Password Control
No SLT
To enter programming mode
Press PROGRAM.
programming input
Follow procedure.
To program
To continue
Press STORE.
To exit
Press PROGRAM.
Setting
Adjusting the current date and time
(Date & Time Set)
Canceling Extension Lock; Call
Log Display Lock, Incoming in the
Personal Area; and Message
Waiting for Another Extension
Lock at all extensions
(Extension Lock—CANCEL
ALL)
Setting a password to each extension
(Extension Password Set
[Manager only])*
2
0
8 date and time
*
1
Procedure
7 manager password
*
3
+
To continue
+
+
extension password
+ +
OR
* 4
Clearing the LCS Password
(Live Call Screening [LCS]
Password Control)
2 extension no.
Operating Manual 145
2.1 Operator/Manager Service Features
•
WARNING
There is a risk that fraudulent telephone calls will be made if a third party discovers your password.
The cost of such calls will be billed to the owner/renter of the PBX.
To protect the PBX from this kind of fraudulent use, we strongly recommend: a)
Keeping your password secret.
b)
Selecting complex, random password that cannot be easily guessed.
c)
Changing your password regularly.
• * 1 Year (00–99), Month (01–12), Day (01–31), Day of the week (0–6: Sun–Sat), Hour (01–
12), Minute (00–59), AM/PM (0/1)
• * 2 The preprogrammed extension password can be used for the Walking COS feature and the Remote Extension Lock feature. Each extension's password must be unique.
• *
3
The manager password is the password of the extension connected to extension jack
01. You can enter the system password instead of the manager password. For more details, refer to "[002] System Password" or "9.1.2 Main [1-2]" in the Programming Manual.
• * 4 Extension numbers are displayed in the order of the jack numbers when you press the
SP-PHONE (NEXT) or REDIAL (PREV) button.
Programming Manual References
[PT Programming]
• [002] System Password
[PC Programming]
• 9.1.2 Main [1-2]—System Password
• 9.2.3 PT personal settings [2-3]—Extension Password
Feature Manual References
• 1.1.87 Operator/Manager Features
Operating Manual References
•
1.3.19 Call Log Display Lock, Incoming in the Personal Area
•
•
1.3.56 Live Call Screening (LCS) (Voice Mail APT Integration only)
•
1.3.62 Message Waiting for Another Extension Lock
•
•
2.1.8
The 301st Call Log, Incoming in the Common Area
Treatment
The call log in the common area can store up to 300 call records. The operator or manager can select how new calls are treated when this call log is full; either the newest call is disregarded (i.e., not logged), or the oldest call whose information has been viewed is overwritten by the newest call. The Caller ID
Selection—Common button lights when the call log in the common area is full.
No SLT
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2.1 Operator/Manager Service Features
To disregard the newest call/overwrite the oldest call in the common area call log
PT
Off-hook.
7 3
Enter 737.
7
2
OR
3
Disregard
Overwrite
Enter 2 to disregard or 3 to overwrite.
Enter #.
C.Tone
On-hook.
Programming Manual References
[PC Programming]
• 9.9.3 Call Log [9-3]—301st Call Log in Common Area
Feature Manual References
• 1.1.18 Call Log, Incoming
• 1.1.87 Operator/Manager Features
Operating Manual References
•
•
3.1.3 Flexible Button Assignment
Create or edit a Caller ID Selection—Common button.
2.1.9
Time Service
The PBX can be programmed to make and receive calls differently in each time service mode (day, night, and lunch).
The time service mode can be set to be changed manually (manual mode) or automatically at preprogrammed times (automatic mode) through system programming. Even if automatic mode has been selected, the operator or manager can change the current time service mode manually.
To change the time service mode manually
PT
Off-hook.
(Day, Night, Lunch)
OR
7 8
1
2
Day
Night
3
Lunch
Press Day, Night, or Lunch or enter 781# to 783# as you desire.
C.Tone
On-hook.
No SLT
Operating Manual 147
2.1 Operator/Manager Service Features
To return to automatic mode after changing the time service mode manually
PT
Off-hook.
7 8
Enter 78.
0
Enter 0.
Enter #.
C.Tone
On-hook.
To confirm the current time service mode
Display PT
While on-hook
Enter #.
The display shows the current mode for 3 s.
• The Day, Night, and Lunch button lights show the current status as follows:
Off: Not set
Red on: Set
• If lunch mode is set manually by entering "783#" while in automatic mode, the time service mode will not change automatically until you return to automatic mode by entering "780#".
However, if day mode or night mode is set manually, the mode will still change automatically as programmed.
• It is not possible to cancel the current time service mode while in manual mode. Instead, enter the feature number corresponding to the time service mode you wish to set.
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2.1 Operator/Manager Service Features
Programming Manual References
[PT Programming]
• [006] Time Service Switching Mode
• [007] Time Service Start Time
• [405-407] Flexible Outward Dialing—Day/Night/Lunch
• [408-410] Flexible Ringing—Day/Night/Lunch
• [411-413] Delayed Ringing—Day/Night/Lunch
• [414-416] CO Line Mode—Day/Night/Lunch
• [438-440] DISA IRNA to BV—Day/Night/Lunch
• [601-603] TRS-COS—Day/Night/Lunch
• [700-702] Doorphone Ringing—Day/Night/Lunch
• [703-705] Door Opener—Day/Night/Lunch
[PC Programming]
• 9.1.4 Time Service [1-4]
• 9.1.5 Time Service [1-4] Time Setting
• 9.3.1 Line Mode [3-1]—Mode of incoming CO calls—Day, Night, Lunch
• 9.3.2 Incoming / Outgoing [3-2]—Ringing for incoming CO calls—Day, Night, Lunch,
Outgoing Call—Day, Night, Lunch
• 9.5.1 Class of Service (COS) [5-1]—Day, Night, Lunch
• 9.7.1 Ringing & Door Opener [7-1]—Doorphone 1–4—Day, Night, Lunch, Door
Opener 1–4—Day, Night, Lunch
• 9.8.2 Others [8-2]—DISA IRNA to BV—Day, Night, Lunch
Feature Manual References
• 1.1.87 Operator/Manager Features
• 1.1.114 Time Service
Operating Manual References
•
3.1.3 Flexible Button Assignment
Create or edit a Day button, Night button, or Lunch button.
2.1.10 Timed Reminder, Remote (Wake-up Call)
The operator or manager can remotely set or cancel the Timed Reminder feature for any extension.
No SLT
Operating Manual 149
2.1 Operator/Manager Service Features
To set
PT
7 6 4 extension no.
7 6
Enter #.
C.Tone
& D.Tone
Enter 76.
Off-hook.
hour/minute
Enter 764.
Enter hour (01–12) and minute (00–59).
0
OR
1
AM
PM
Enter 0 for AM or 1 for PM.
Dial extension
number.
1
OR
2
One time
Daily
Enter 1 for one time or 2 for daily.
Enter #.
C.Tone
On-hook.
To cancel
PT
Off-hook.
7 6 4
Enter 764.
extension no.
Dial extension
number.
Enter #.
C.Tone
& D.Tone
7 6 2
Enter 762#.
C.Tone
On-hook.
To confirm
Display PT
Off-hook.
7 6 3
Enter 763#
.
7 6 4
Enter 764.
D.Tone
extension no.
Dial extension
number.
On-hook.
Enter #.
C.Tone
& D.Tone
150 Operating Manual
Programming Manual References
[PT Programming]
• [000] Date & Time
[PC Programming]
• 9.1.1 Date & Time [1-1]
• 9.2.2 Feature settings [2-2]—Timed Reminder
Feature Manual References
• 1.1.116 Timed Reminder, Remote
Operating Manual References
•
2.1 Operator/Manager Service Features
Operating Manual 151
2.1 Operator/Manager Service Features
152 Operating Manual

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Key features
- Advanced Hybrid System
- Built-in Voice Message (BV)
- Voice Mail Integration
- 3-level Automated Attendant
- Wireless Proprietary Telephones
- Call Forwarding (FWD)
- Call Hold
- Call Waiting
- Conference
- Direct Inward System Access (DISA)