Cannot Proceed beyond Printer Connection Screen. Canon Pixma TS5100 series, PIXMA TS5150, PIXMA TS5140, PIXMA TS5151

Cannot Proceed beyond Printer Connection Screen

If you cannot proceed beyond the Printer Connection screen, check the following.

Check1

Make sure USB cable is securely plugged in to printer and computer.

Connect the printer and the computer using a USB cable as the illustration below. The USB port is located at the back of the printer.

Important

• Connect the "Type-B" terminal to the printer with the notched side facing RIGHT. For details, refer to the instruction manual supplied with the USB cable.

Check2

Follow procedure below to connect printer and computer again.

Important

• For Mac OS, make sure the lock icon is on the lower left of the Printers & Scanners screen.

If the icon (locked) is displayed, click the icon to unlock. (The administrator name and the password are necessary to unlock.)

1. Unplug USB cable from printer and computer and connect it again.

2. Make sure no printer operation is in progress and turn it off.

3. Turn on printer.

Check3

If you cannot resolve problem, follow procedure below to reinstall MP Drivers.

• For Windows:

1. Click Cancel.

2. Click Back to Top on Setup Canceled screen.

3. Click Exit on Start Setup screen and finish setup.

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4. Turn off printer.

5. Restart computer.

6. Make sure you have no application software running.

7. Perform setup on web page.

Note

• You can use the Setup CD-ROM to redo setup.

• For Mac OS:

1. Click Next.

◦ If the screen telling you that installation has not been completed appears, click Abort on displayed screen and finish setup.

◦ If the Connection failed. screen appears:

1. Click Next.

2. Click Next on displayed screen.

3. Click Back to Top on Select Printer screen.

4. Click Exit on Start Setup screen and finish setup.

3. Turn off printer.

4. Restart computer.

5. Make sure you have no application software running.

6. Perform setup on web page.

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