How to Contact Us. TDK Velocd

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How to Contact Us. TDK Velocd | Manualzz

APPENDIX

B

TECHNICAL SUPPORT

Keep TDK’s email, Web site, and phone numbers in a convenient location as indicated below. Keep your drive’s serial number and a copy of your sales receipt handy as well.

If you experience a problem while installing or operating your veloCD ReWRITER, please refer first to the relevant sections of this manual regarding setup and installation (Chapters 1–3). If you do not uncover the solution there, please refer next to the maintenance and troubleshooting chapter.

It contains solutions to the most common types of problems fielded by our technical support staff.

You may also wish to refer to the Frequently Asked Questions (FAQ) section of our web site to assist you in troubleshooting the problem on your own.

If you have not been successful in your quest, our Technical Support Department will help you solve problems that relate specifically to your veloCD ReWRITER. In many cases, a problem that appears to be caused by your veloCD ReWRITER actually originates in another part of your computer. In such instances, our technical support staff will try to help you identify the part at fault and will refer you to the manufacturer of that part for further assistance.

HOW TO CONTACT US

There are several ways for you to contact TDK’s Technical Support Department:

Visit our web site (www.tdk.com/support) for answers to Frequently Asked Questions.

Send us email at www.tdk.com/support Include your telephone number and the hours during which you can be reached. Be as detailed as possible in describing your problem. Please include system configuration, hardware and software, as well as versions of drivers used.

NOTE: Most new CD-ROM drives can read CD-RW discs.

Many older drives may not be able to read CD-RW discs.

NOTE: Australian Users should call 1800.651.917 for TDK

Technical Support or e-mail [email protected]

Appendix B : Technical Support

29

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