Calls. Cisco ATA 191 Multiplatform Analog Telephone Adapter , ATA 192 Multiplatform Analog Telephone Adapter , ATA 190 Series Analog Telephone Adapters

C H A P T E R

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Calls

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Make a Call from Your Analog Phone, page 19

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Redial a Number from Your Analog Phone, page 20

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Answer a Call On Your Analog Phone, page 20

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Answer Call Waiting on Your Analog Phone, page 20

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Put a Call on Hold on Your Analog Phone, page 20

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Forward Your Analog Phone Calls to Another Number, page 21

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Transfer a Call from Your Analog Phone, page 21

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Make a Conference Call from Your Analog Phone, page 22

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Call Features and Star Codes for Analog Phones, page 22

Make a Call from Your Analog Phone

Procedure

Step 1

Pick up the handset and check for a dial tone.

Step 2

(Optional) Dial the digits for an outside line and wait for a dial tone.

Step 3

Dial the phone number.

Cisco ATA 191 and ATA 192 Analog Telephone Adapter User Guide for Multiplatform Firmware

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Redial a Number from Your Analog Phone

Redial a Number from Your Analog Phone

Procedure

Step 1

Pick up the handset and check for a dial tone.

Step 2

Dial *07.

Answer a Call On Your Analog Phone

Procedure

When your analog phone rings, pick up the handset to answer the call.

Answer Call Waiting on Your Analog Phone

When you're on an active call, you know that a call is waiting when you hear a single beep.

Procedure

Step 1

Perform a hook flash to speak with another caller who is calling you.

You connect to the second caller and put the first caller on hold.

Step 2

(Optional) To speak with the first caller, perform a hook flash again.

Subsequent hook flashes toggle you between the two callers. You can't create a conference this way.

Put a Call on Hold on Your Analog Phone

You can put an active call on hold and then resume the call when you're ready.

Procedure

Step 1

While on an active call, perform a hook flash.

Step 2

To return to the call, either:

• Perform another hook flash.

• Hang up the handset. Pick up the handset when your phone rings.

Calls

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Cisco ATA 191 and ATA 192 Analog Telephone Adapter User Guide for Multiplatform Firmware

Calls

Forward Your Analog Phone Calls to Another Number

Forward Your Analog Phone Calls to Another Number

If you're going to be away from your desk, but don't want to miss an important call then forward your calls to another phone.

Procedure

Step 1

To start call forwarding: From your analog phone, press *72, enter the number where you want to redirect your calls, and press #.

You hear audio indication that call forwarding has started.

Step 2

To stop call forwarding: From your analog phone, press *73.

You hear audio indication that call forwarding has stopped.

Transfer a Call from Your Analog Phone

When you transfer a call, you can stay on the original call until the other person answers. You can now talk privately with the other person before you remove yourself from the call.

If you don't want to talk, transfer the call without waiting for the other person to answer. This action is called a blind transfer.

You can also swap between both callers to consult with them individually before you remove yourself from the call.

Procedure

Step 1

From a call that is not on hold, press the flash button.

This puts the existing party on hold and you get a dial tone.

Step 2

Take one of these actions:

• Enter the other person’s phone number.

• Press *98 on your phone keypad, then enter the other person’s phone number, then press #.

Step 3

(Optional) Wait until you hear ringing or until the other person answers the call.

Step 4

(Optional) If you wait until the other person answers the call, speak to them to introduce the caller.

Step 5

Hang up your phone to complete the transfer.

Cisco ATA 191 and ATA 192 Analog Telephone Adapter User Guide for Multiplatform Firmware

21

Calls

Make a Conference Call from Your Analog Phone

Make a Conference Call from Your Analog Phone

Procedure

Step 1

While on an active call, perform a hook flash.

This puts the call on hold and you hear dial tone.

Step 2

Dial a second number and wait until that person answers.

Step 3

To create the conference, perform a hook flash.

You are now in a conference with both persons.

Call Features and Star Codes for Analog Phones

You can use star codes to quickly access many of your call features. An example of a star code is *69 or *78.

Star codes are customized to your individual needs by your network administrator. Contact the person responsible for maintaining your network for more information.

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Cisco ATA 191 and ATA 192 Analog Telephone Adapter User Guide for Multiplatform Firmware