Genesys 7.6
Manuals and User Guides for Genesys 7.6. We found 4 manuals for free downloads Deployment Guide, User's Guide, Reference manual
Below you will find brief information for SIP Server 7.6. This document provides the information that you need to deploy and configure the SIP Server. It includes information regarding prerequisites, deployment sequences and configurations. The document also covers the configuration options, limitations and switch-specific functionality.
Key Features
SIP Server deployment modes
High-availability deployment
Features supported
T-Library functionality
Configuration options
Pages: 424 Genesys 7.6 Deployment Guide
Brand: Genesys Category: General utility software Size: 3 MB
Languages: English
Table of contents
- 3 Table of Contents
- 11 List of Procedures
- 13 Preface
- 14 Intended Audience
- 14 Reading Prerequisites
- 14 Chapter Summaries
- 16 Document Conventions
- 18 Related Resources
- 19 Making Comments on This Document
- 21 Part One: SIP Server Deployment
- 22 New in SIP Server for 7.6
- 25 SIP Server Fundamentals
- 25 Overview
- 26 SIP Server Architecture
- 26 SIP Server Deployment Modes
- 29 Media Server Deployment Architecture
- 30 Redundant SIP Servers
- 30 Load Balancing
- 31 Multi-Site Support
- 31 Next Steps
- 33 SIP Server General Deployment
- 33 Prerequisites
- 34 Software Requirements
- 34 Hardware and Network Environment Requirements
- 35 Licensing Requirements
- 37 About Configuration Options
- 37 Network Considerations
- 38 Voice Quality
- 39 Bandwidth Requirements
- 39 Remote Agent Configuration
- 40 Deployment Sequence
- 41 Wizard Deployment of SIP Server
- 41 Wizard Configuration of SIP Server
- 42 Wizard Installation of SIP Server
- 44 Manual Deployment of SIP Server
- 44 Manual Configuration of Telephony Objects
- 46 Manual Configuration of SIP Server
- 47 Manual Installation of SIP Server
- 50 Next Steps
- 51 High-Availability Deployment
- 51 Overview
- 53 Warm Standby Redundancy Type
- 53 Hot Standby Redundancy Type
- 54 Prerequisites
- 54 Requirements
- 54 Synchronization Between Redundant SIP Servers
- 55 Warm Standby Configuration
- 55 General Order of Deployment
- 56 Manual Modification of SIP Servers for Warm Standby
- 57 Hot Standby Configuration
- 58 General Order of Deployment
- 58 Manual Modification of SIP Servers for Hot Standby
- 60 Warm/Hot Standby Deployment on Solaris
- 62 Warm/Hot Standby Deployment on Windows
- 62 Network Load Balancing
- 63 Configuration Procedures
- 68 Next Steps
- 69 Starting and Stopping SIP Server
- 69 Command-Line Parameters
- 71 Starting and Stopping with the Management Layer
- 72 Starting with Startup Files
- 73 Starting Manually
- 74 Verifying Successful Startup
- 75 Stopping Manually
- 75 Starting and Stopping with Windows Services Manager
- 76 Next Steps
- 77 SIP Devices Support
- 77 Overview
- 78 Configuring Devices and Services
- 79 Configuring ACD Queues
- 79 Configuring MCUs
- 81 Configuring Endpoints
- 83 Configuring Gateways
- 85 Configuring Music Servers
- 87 Configuring Routing Points
- 88 Configuring Softswitches
- 89 Configuring an Application Service
- 90 Configuring a Recording Service
- 91 Configuring a Treatment Service
- 92 Configuring Out-of-Service Detection
- 92 Load-Balancing Mode
- 92 Primary-Standby Mode
- 93 Active Out-of-Service Detection
- 94 Configuring Agent Logins
- 94 Configuring Stream Manager
- 97 SIP Server Feature Support
- 98 Associating an ACD Queue with a Routing Point
- 98 Asterisk Voice Mail Integration
- 99 Genesys Voice Mail Configuration Adapter for Asterisk
- 99 Message Waiting Indicator Functionality
- 100 Feature Configuration
- 101 Busy Lamp Field Feature
- 101 Calls Outside the Premise
- 102 Call Recording
- 102 Regular Call Recording
- 103 Feature Configuration
- 104 Emergency (Manual) Call Recording
- 104 Call Supervision
- 105 Overview
- 107 Feature Configuration
- 112 Multi-Site Supervision
- 115 Remote Supervision
- 123 Call Transfer and Conference
- 125 Conference Calls
- 125 Consultation Transfers and Conferences
- 126 Feature Limitations
- 127 Class of Service
- 127 Outbound Dialing Rules
- 134 Ring-Through Rules
- 134 Feature Configuration
- 137 DTMF Tones Generation
- 138 Feature Configuration
- 138 Emulated Agents
- 138 Business-Call Handling
- 139 Emulated Agents Support
- 142 Endpoint Service Monitoring
- 143 Instant Messaging
- 143 Instant Messaging Transcript
- 144 Supported Call Operations
- 147 Feature Configuration
- 149 Mapping SIP Headers and SDP Messages
- 149 From SIP Messages to T-Library Messages
- 151 From T-Library Messages to SIP Messages
- 154 SDP Message Mapping
- 154 Music and Announcements
- 155 Announcement Treatments on Routing Points
- 156 Music Treatments on Routing Points
- 157 Other Treatments on Routing Points
- 157 No-Answer Supervision
- 157 Business and Private Calls
- 158 Agent No-Answer Supervision
- 158 Extension No-Answer Supervision
- 159 Position No-Answer Supervision
- 159 Device-Specific Overrides
- 159 Extension Attributes for Overrides for Individual Calls
- 160 Feature Limitations
- 160 Personal Greeting
- 160 Feature Configuration
- 161 Presence Subscription
- 161 Feature Configuration
- 162 Updating Agent State
- 164 Preview Interactions
- 164 Providing Call Participant Info
- 165 Feature Configuration
- 165 Providing a Caller ID
- 166 Remote Server Registration
- 166 Remote Talk
- 166 Trunk Capacity Support
- 166 Trunk Optimization for Multi-Site Transfers
- 170 Feature Configuration
- 170 Feature Limitation
- 170 Video Support
- 171 Push Video
- 172 Other Supported Scenarios
- 173 Feature Configuration
- 175 Genesys Voice Platform Integration
- 177 T-Library Functionality Support
- 177 Using T-Library Functions
- 186 Using the Extensions Attribute
- 192 Error Messages
- 194 Known Limitations
- 195 Third-Party Equipment-Known Limitations
- 197 SIP Server Configuration Options
- 197 Application-Level Options
- 197 TServer Section
- 227 UPDATE, INVITE, INFO, and REFER Sections
- 228 Agent Login-Level and DN-Level Options
- 247 GVP Integration Options
- 248 Reserved Options
- 249 Changes from 7.5 to 7.6
- 253 Part Two: T-Server Common Functions and Procedures
- 254 New for All TServers in 7.6
- 255 T-Server Fundamentals
- 255 Learning About T-Server
- 255 Framework and Media Layer Architecture
- 257 T-Server Requests and Events
- 261 Advanced Disconnect Detection Protocol
- 262 Redundant T-Servers
- 265 Multi-Site Support
- 265 Agent Reservation
- 266 Client Connections
- 267 Multi-Site Support
- 268 Multi-Site Fundamentals
- 269 ISCC Call Data Transfer Service
- 274 ISCC Transaction Types
- 282 T-Server Transaction Type Support
- 286 Transfer Connect Service Feature
- 287 ISCC/COF Feature
- 291 Number Translation Feature
- 292 Number Translation Rules
- 299 Network Attended Transfer/ Conference Feature
- 301 Event Propagation Feature
- 301 User Data Propagation
- 303 Party Events Propagation
- 303 Basic and Advanced Configuration
- 306 ISCC Transaction Monitoring Feature
- 307 Configuring Multi-Site Support
- 307 Applications
- 308 Switches and Access Codes
- 314 DNs
- 318 Configuration Examples
- 320 Next Steps
- 321 Common Configuration Options
- 321 Setting Configuration Options
- 322 Mandatory Options
- 322 Log Section
- 328 Log Output Options
- 332 Examples
- 333 Debug Log Options
- 336 Log-Extended Section
- 338 Log-Filter Section
- 339 Log-Filter-Data Section
- 340 Common Section
- 340 Changes from 7.5 to 7.6
- 343 TServer Common Configuration Options
- 343 Setting Configuration Options
- 344 Mandatory Options
- 344 TServer Section
- 349 License Section
- 351 Agent-Reservation Section
- 352 Multi-Site Support Section
- 355 ISCC Transaction Options
- 358 Transfer Connect Service Options
- 359 ISCC/COF Options
- 361 Event Propagation Option
- 361 Number Translation Option
- 362 Translation Rules Section
- 362 Backup-Synchronization Section
- 363 Call-Cleanup Section
- 365 Security Section
- 365 Timeout Value Format
- 366 Changes from Release 7.5 to 7.6
- 367 Part Three: DMX Reference Information
- 367 New in DMX for 7.6
- 369 DMX Deployment
- 369 Overview
- 369 DMX General Network Modes
- 373 DMX Configuration
- 374 Templates
- 375 Wizard Configuration
- 375 Manual Configuration
- 376 DMX Configuration Options
- 376 Call Section
- 377 Link Section
- 377 X-Config Section
- 386 Gatekeeper Section
- 388 Changes from 7.5 to 7.6
- 388 Configuring for Use with the Management Layer
- 389 VOIP Gateways
- 390 Voice Terminal Endpoints
- 390 Installing DMX
- 391 Installing using the Wizard
- 391 Installing Manually
- 392 Starting and Stopping DMX
- 393 DMX Reference
- 393 DMX Log Events
- 399 VOIP and Video-Over-IP Support
- 401 Session Initiation Protocol (SIP) Overview
- 401 SIP Overview
- 401 IETF
- 401 TCP/IP Model
- 402 SIP Functionality
- 403 Proxy and Registrar Servers
- 403 SIP Messaging
- 406 H.323 Overview
- 406 ITU-T and Call Models
- 406 H.xxx Protocols
- 409 Index
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Frequently Answers and Questions
What are the prerequisites for deploying SIP Server?
The prerequisites for deploying SIP Server are listed in Chapter 2 of the document. They include software, hardware, network and licensing requirements.
How can I configure SIP Server for high availability?
Chapter 3 of this guide provides instructions on how to configure SIP Server for high availability using either warm or hot standby redundancy types.
What features are supported by SIP Server?
SIP Server supports a wide range of features, such as call recording, transfer, conferencing, call supervision, presence subscription, and video support. Chapter 6 of this guide explains how to configure these features.
What are the known limitations of SIP Server?
Chapter 7 provides a list of known limitations and error messages for SIP Server. It also describes T-Library functionality that SIP Server supports.
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