Genesys A4400 OXE
Manuals and User Guides for Genesys A4400 OXE. We found 1 manuals for free downloads Deployment Guide
T-Server A4400/OXE is a key component in Genesys Framework 7.6, providing the interface between your Alcatel A4400/OXE PBX and the rest of the Genesys software. It translates telephony events and requests, enabling seamless integration between your call center and the PBX.
Key Features
Provides CTI interface for Alcatel A4400/OXE
Translates telephony events and requests
Supports high availability deployment
Enables multi-site support
Offers extensive configuration options
Includes troubleshooting and maintenance procedures
Pages: 382 Genesys A4400 OXE Deployment Guide
Brand: Genesys Category: Software Size: 2 MB
Languages: English
Table of contents
- 3 Table of Contents
- 11 List of Procedures
- 15 Preface
- 16 Intended Audience
- 16 Reading Prerequisites
- 17 Chapter Summaries
- 19 Document Conventions
- 20 Related Resources
- 21 Making Comments on This Document
- 23 Part One: Common Functions and Procedures
- 24 New for All TServers in 7.6
- 25 T-Server Fundamentals
- 26 Learning About T-Server
- 26 Framework and Media Layer Architecture
- 28 T-Server Requests and Events
- 32 Advanced Disconnect Detection Protocol
- 33 Redundant T-Servers
- 36 Multi-Site Support
- 36 Agent Reservation
- 37 Client Connections
- 37 Next Steps
- 39 T-Server General Deployment
- 39 Prerequisites
- 40 Software Requirements
- 41 Hardware and Network Environment Requirements
- 41 Licensing Requirements
- 43 About Configuration Options
- 44 Deployment Sequence
- 45 Wizard Deployment of T-Server
- 45 Wizard Configuration of T-Server
- 46 Wizard Installation of T-Server
- 47 Manual Deployment of T-Server
- 48 Manual Configuration of Telephony Objects
- 50 Manual Configuration of TServer
- 52 Manual Installation of T-Server
- 54 Next Steps
- 55 High-Availability Deployment
- 56 Warm Standby Redundancy Type
- 57 Hot Standby Redundancy Type
- 59 Prerequisites
- 59 Requirements
- 59 Synchronization Between Redundant T-Servers
- 60 Warm Standby Deployment
- 60 General Order of Deployment
- 61 Manual Modification of T-Servers for Warm Standby
- 62 Warm Standby Installation of Redundant T-Servers
- 62 Hot Standby Deployment
- 62 General Order of Deployment
- 63 Manual Modification of T-Servers for Hot Standby
- 66 Hot Standby Installation of Redundant T-Servers
- 66 Next Steps
- 67 Multi-Site Support
- 68 Multi-Site Fundamentals
- 69 ISCC Call Data Transfer Service
- 74 ISCC Transaction Types
- 82 T-Server Transaction Type Support
- 86 Transfer Connect Service Feature
- 87 ISCC/COF Feature
- 91 Number Translation Feature
- 92 Number Translation Rules
- 99 Network Attended Transfer/ Conference Feature
- 101 Event Propagation Feature
- 101 User Data Propagation
- 103 Party Events Propagation
- 103 Basic and Advanced Configuration
- 106 ISCC Transaction Monitoring Feature
- 107 Configuring Multi-Site Support
- 107 Applications
- 108 Switches and Access Codes
- 114 DNs
- 118 Configuration Examples
- 120 Next Steps
- 121 Start and Stop T-Server Components
- 121 Command-Line Parameters
- 123 Starting and Stopping with the Management Layer
- 124 Starting with Startup Files
- 125 Starting Manually
- 128 HA Proxy
- 129 TServer
- 130 Verifying Successful Startup
- 131 Stopping Manually
- 132 Starting and Stopping with Windows Services Manager
- 132 Next Steps
- 133 Part Two: Reference Information
- 134 New in T-Server for Alcatel A4400/OXE
- 135 Alcatel A4400 SwitchSpecific Configuration
- 135 Known Limitations
- 137 Switch Terminology
- 138 Support of Switch/CTI Environments
- 139 Setting DN Properties
- 142 Routing Without Using Switch-Routing Services
- 143 Configuring Switch Timers
- 144 Configuring Extensions in the PBX
- 145 Configuring CCD Agents
- 145 Definitions
- 146 Agent Login
- 146 Preassigned and Supervisor Agents
- 148 CCD Agent/Supervisor-Related T-Server Features
- 154 Advanced Agent Features
- 155 Agent Substitution
- 157 Configuring CCD Objects
- 161 Supported Functionality in T-Server for Alcatel A4400/ OXE
- 162 Support for No-Answer Supervision
- 162 Agent No-Answer Supervision
- 162 Extension No-Answer Supervision
- 163 Position No-Answer Supervision
- 163 Configuration Options for Device-Specific Overrides
- 163 Extension Attributes for Overrides for Individual Calls
- 164 Support for Emulated Agents
- 164 Introduction
- 164 Configuration
- 166 T-Server Call Categories
- 167 Emulated Wrap-Up Time for CCD Agents
- 169 Smart OtherDN Handling
- 169 Configuration Option and Extension
- 170 Supported Requests
- 171 Hot-Standby HA Synchronization
- 173 Support for Boss/Secretary Functionality
- 174 Support for A4400/OXE Spatial Redundancy
- 174 Support for Outbound Caller ID
- 175 T-Library Functionality
- 176 Supported Functionality
- 186 CTI-Supported Functionality for SIP Extensions
- 189 Support for Agent Work Modes
- 189 Private Services and Events
- 193 Use of the Extensions Attribute
- 210 Extension Filtering
- 211 User Data Keys
- 213 Reasons Keys
- 213 Inter Server Call Control Feature
- 213 ISCC Routing Strategies
- 215 ISCC/Call Overflow
- 216 Error Messages
- 225 Common Configuration Options
- 225 Setting Configuration Options
- 226 Mandatory Options
- 226 Log Section
- 232 Log Output Options
- 236 Examples
- 237 Debug Log Options
- 240 Log-Extended Section
- 242 Log-Filter Section
- 243 Log-Filter-Data Section
- 243 Common Section
- 244 Changes from 7.5 to 7.6
- 247 T-Server Common Configuration Options
- 247 Setting Configuration Options
- 248 Mandatory Options
- 248 TServer Section
- 253 License Section
- 255 Agent-Reservation Section
- 256 Multi-Site Support Section
- 258 ISCC Transaction Options
- 262 Transfer Connect Service Options
- 263 ISCC/COF Options
- 265 Event Propagation Option
- 265 Number Translation Option
- 265 Translation Rules Section
- 266 Backup-Synchronization Section
- 267 Call-Cleanup Section
- 269 Security Section
- 269 Timeout Value Format
- 270 Option Changes from Release 7.5 to 7.6
- 271 Configuration Options in T-Server for Alcatel A4400
- 271 Mandatory Options
- 272 T-Server Section
- 296 Annex Tab Options
- 298 Link-tcp Section
- 299 Link-Control Section
- 301 Lang-Map Section
- 302 Ext-Filter Section
- 303 Changes from 7.5 to 7.6
- 305 High Availability (HA)
- 305 Genesys HA Configuration
- 305 Hot Standby Mode
- 306 Warm Standby Mode
- 307 HA and PBX Licensing Issues
- 307 Configuration
- 309 Routing Using Emulated Routing Points
- 309 Configuring Hunting Groups/Virtual Devices (PBX)
- 311 Configuring Hunting Groups/Virtual Devices (Configuration Layer)
- 311 Configuration Options for Routing
- 311 Routing Failure Scenarios
- 312 Routing to External Destinations
- 313 Routing Consultation Calls
- 314 Supervised Routing to CCD Pilots
- 315 Integrating Routing Points in the CCD
- 315 Introduction
- 315 Call Process
- 317 Using Alcatel A4400 Routing Services Interface
- 317 RSI Description
- 318 RSI and CSTA Interfaces
- 318 Configuring RSI in the Alcatel A4400
- 319 RSI Agent Functionality
- 320 Call Routing
- 320 Treatment Support
- 323 Treatments
- 324 Collect Digits Treatment
- 326 Play Announcement Treatment
- 331 Play Announcement and Collect Digits Treatment
- 331 Music Treatment
- 332 Busy Treatment
- 332 Ringback Treatment
- 332 Silence Treatment
- 332 Cancel Call Treatment
- 333 IVR Treatment
- 334 RSI Reroute Behavior
- 334 Configuration Options
- 334 RSI Reroute Authorization
- 335 Voice Guides in the Alcatel A4400 PBX
- 336 Checking Voice Guides
- 339 Predictive Dialing
- 339 Introducing Predictive Dialing
- 340 Voice Activity Detection
- 343 Configuring Predictive Dialing in Configuration Layer
- 343 Configuration Options
- 344 Limiting Call-Distribution Time
- 344 Configuring OCS to Use Predictive Dialing
- 345 CCO Agent Reservation Feature
- 345 Set Reservation
- 345 Reset Reservation
- 346 CCO Call Tag
- 346 Make CCO Call
- 347 Alcatel A4400 Call Flows
- 347 Call Queued with Automatic Camp-On
- 347 Call Queued with Automatic Camp-On
- 351 Call Parking/Unparking
- 351 Description
- 355 Connecting GVP:EE 6.5.5 to Alcatel A4400/OXE
- 355 PBX Configuration
- 356 Device Configuration
- 357 Dialogic Configuration for DMV Cards
- 357 The FCD File
- 358 The CDP File
- 358 The PDK.CFG File
- 359 Dialogic Configuration Manager
- 359 Troubleshooting
- 362 Dialogic Configuration for JCT-E1 Cards
- 362 Upgrade to Global Call Protocols Package 4.1
- 363 Install PTR 27176
- 363 Dialogic Configuration Manager Settings
- 365 Adapt the Protocol File to Work with A4400
- 365 Defining the Protocol File To Be Used In GVP
- 367 Troubleshooting
- 367 Troubleshooting Procedures
- 367 CSTA Licenses
- 368 CPU Usage
- 369 CSTA Protocol Errors
- 370 Network Issues
- 370 Timer Issues
- 371 Index
Frequently Answers and Questions
How does T-Server for Alcatel A4400/OXE integrate with the Genesys Framework?
T-Server acts as the bridge between your Alcatel A4400/OXE PBX and the Genesys Framework, allowing for seamless communication and data exchange between your call center and the PBX.
What types of telephony events and requests does T-Server handle?
T-Server handles a wide range of telephony events and requests, including call origination, call termination, call transfer, call hold, call retrieval, and more.
Does T-Server support high availability?
Yes, T-Server supports both warm and hot standby redundancy models, ensuring high availability and minimal downtime in case of server failure.
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