Genesys Avaya Communication Manager
Manuals and User Guides for Genesys Avaya Communication Manager. We found 1 manuals for free downloads Deployment Guide
T-Server Avaya Communication Manager is a key component of Genesys solutions, providing an interface between your Avaya Communication Manager telephony hardware and the rest of the Genesys software components in your enterprise. It translates and tracks events and requests between the CTI link in the telephony device and the Genesys software, enabling your Genesys solution to manage and track contacts flowing through your enterprise.
Key Features
Provides interface between telephony hardware and Genesys software
Translates and tracks events and requests
Supports high-availability (HA) configurations
Offers multi-site support for geographically dispersed call centers
Enables efficient contact management and tracking
Pages: 254 Genesys Avaya Communication Manager Deployment Guide
Brand: Genesys Category: Communications server software Size: 2 MB
Languages: English
Table of contents
Open manualFrequently Answers and Questions
What is the purpose of T-Server Avaya Communication Manager?
T-Server Avaya Communication Manager bridges the gap between your Avaya Communication Manager telephony system and the rest of the Genesys software. It acts as a translator and event tracker, ensuring smooth communication and management of calls within your Genesys environment.
How does T-Server Avaya Communication Manager support high-availability?
T-Server Avaya Communication Manager enables high-availability by allowing you to configure redundant T-Servers. This means that if one T-Server fails, the other can take over, ensuring uninterrupted service to your contact center.
What are the benefits of using T-Server Avaya Communication Manager in a multi-site environment?
T-Server Avaya Communication Manager allows you to seamlessly manage and track calls across multiple geographical locations. This facilitates efficient routing, resource allocation, and overall management of your contact center operations.
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